Aptive Environmental

I called Aptive Environmental to come out between services bc I saw scorpions on the porch. They came out the very next day. Stephen did an outstanding job spraying and treating everything, even the whole back yard! I couldn't be happier with the service. He explained what he did and precocion we should take with our puppy before treated area is safe. I'm very happy with the service!

Sam was very efficient laying traps and identifying/closing vulnerabilities in the house, both internally and externally. Sam explained everything throughout the process and showed us pictures of the issues that need to be addressed to prevent future problems. Sam was very professional and seemed trustworthy. It has been less than a week, but we have seen no new activity since. I definitely trust these guys.

John T and Josh did a great job today! John T asked if I was having any issues and just today, I saw two ants in one of our rooms. John T came into the house and sprayed that room for me.

Alex serviced our home today 3/2/2021 , awesome job, professional, courteous , great job all around, need more techs like Alex. DM

Great customer service very respectful and since we began the service we have had virtually no issues with bugs and rodents.

We like the service and the products they use. We have been very happy with their services.

Technician is always cordial. Appreciate the service.

Our recent pest treatment was performed by Aptive technician Leslie G. He was very professional and took his time to ensure the treatment was completed thoroughly. I hope Leslie continues to be the technician scheduled for our house in the future.

Service was complete and thorough as always, and out Tech Eric was great as usual! Thx.

Other than not being notified ahead of time about scheduled appointments, the customer service is excellent.

Aptive is timely and professional. We discussed the need for additional treatment inside should we need it! He provided the safety details for pets and plant!

Devon B. was very efficient and professional great personality

timely and effective and knowledgable staff

I had to complain about the service one time, no questions asked, they sent out more experienced technician and performed a professional and though job. Thanks

They use environmentally friendly and pet safe products which is a must and their customer service is great!!

Noah booth was on time amd very professional

Aptive is awesome and their technicians are amazing. The technicians that placed the mouse traps were patient, thorough, and friendly. Thank you so much!!!

Very informative. "Know your enemy" he said about the German cockroach.

Carlos was very friendly and made sure all questions were answered satisfactorily.

Edoardo and his assistant did a very thorough job at my home. I appreciate them removing the spider webs around the eves and spraying my landscape area for Afids. Top notch.

Ernest was prompt and communicated his location prior to arriving at my house and when he arrived at my house. I really appreciate his courtesy and professionalism! He performed the service in an efficient and expeditious manner.

My questions/concerns were answered. Aside from resolving my requests, the wasp nest that developed on the outside of the second floor was also taken care of. Thank you!

I've been with Aptive for one year and haven't seen a bug or heard a mouse since! The peace of mind knowing they are taking care of my property is invaluable! Aptive's representatives, just like Talen C. who performed the service last week, are always professional, courteous, friendly, efficient and reliable! I couldn't ask for more! If you're not using Aptive, why bother?

Michael was quick, thorough and friendly when we had a brief conversation.

We were really pleased with Kevin. He was knowledgeable and answered any questions we had. He took his time and was very thorough and professional.

Only outside was done so job was only 50% complete. Does this mean i only pay half the bill ??

Come in and do the job quickly and efficiently. They are always super friendly.

First I want to say that our tech,Willie, did an absolutely outstanding job. He completed every aspect of the service with total professionalism. He said he strives to do the best he can at what he does and it shows. He made sure every product he applied had complete coverage and was sure to tell me what he was doing and what to expect from the product. Aptive is fortunate to have an employee like Willie who takes so much pride in his work to the customers satisfaction. I had been a previous customer of Aptive but had dropped the service. There is no comparison with this service compared with what we saw previously. Previously with Aptive the tech who did our service dusted around the eaves and spread a little product on the ground. We assumed thats what we should expect. Since we decided to give yo a second chance we were shocked at what we should have gotten with prior service. Not only did Willie dust for spiders and nests, he put product around the house, put spots of a dust under the siding. Put out bait traps and the sprayed around the foundation and then came into the house and sprayed product around the baseboards and inside a cabinet where we see ants periodically. He sprayed the basement base and put out spots of ant gel where the ants had come in. Now that’s complete. I think you can see what we got for our money with previous service from Aptive compared to now. There is no comparison. We are happy we gave you a second whence with service like it should have been. Lastly Willie is a great part of why we are so pleased.

On time and courteous. Responsive when I call.

The technicians that work for Aptive are knowledgeable, courteous and conscientious about making sure my home is treated properly.

I always get great, personable and well trained technicians. My new tech, I believe his name was Daniel, was very helpful and I look forward to working with him in the future

Very friendly! They always check in to see what I need, and are available between visits if needed

John R was professional and did a great job!

I asked my technician to check the rodent bait box in my yard. He agreed to check it, but my invoice from the visit does not reflect that he checked the box, or replenished the bait.

The service if the technicians are great. There is not an issue at all with the work that the technicians do. However, The customer service of Aptive within their company is worse than I have ever seen. I cancelled my service over 8 months ago now, and yet my account is still active. They put a pause on it, but they only do that to ensure I am still a customer even though I am not getting billed. This can be a deceiving business tactic to show how many "customers" they have to appear to have when they really have less. I have contacted aptive over the phone many times to cancel and each time I am told an account representative who is able to cancel my account will call me back. I'm guessing you can figure out for yourself if they have ever returned my call. If you have such an "intuitive portal", add an option to email and account rep to allow your customers to truly cancel rather than holding onto their vacant account for a simple statistic.

It was a very quick visit - while that seems like it should be good, I would rather a thorough visit for this service, not quick. Results of this service are yet to be seen. I will say that I caught up to technician on his way back to the truck after the quick visit and told him the only problem was cobwebs on light fixtures. Those cobwebs were still there after he left. This makes me question just how thorough he was in the other treatments applied.

Professional, convenient, Quick & comfortable

Jordan was very professional, he explained to me what he would be doing and what he would be using.

Jordan B. did an excellent job, from explaining the extent of the job to performing the job itself. I’d like him to be the one that visits us for the services.

Seriously, great customer service. My technician remembered my home the areas I had problems with and walked through all the others new areas. I felt like he really cared about taking care of my home. Not just another job on his list.

Technician was very helpful and provided information on what he was going to do. Great Tech!

Since I signed on with Aptive, my bug problems in the house have disappeared. They are very professional and answer all questions. My technician, Devon, is extremely polite and knowledgeable. I'm very grateful for their expertise.

Christian N. came and asked us what areas he needed to concentrate on treating. He then did a thorough and complete job efficiently. We appreciate his effort.

I want to give my technician Willie a BIG thank you. i have been in the house since Monday and have not thought about going outside due to the extreme cold but when I looked at my doorbell Ring and say Willie servicing my property I was very grateful and he was not rushing like I would have lol!!!! Thank you kind sir and please STAY WARM

Great service. Friendly and focused on getting the job done right

#1. Christian is was superb!. He's knowledgable and explains what he will be doing and why. He went above and beyond in helping me get rid of the the mice in my house. He represents your company very well and so I give you a top rating because of him. Thank you Christian I would prefer that you be the person who does my six month treatment. You are. AMAZING #2. The appointment people are nice but it takes someone in an authority position to arrange the pick up for the mice. Their first response --you'll have to wait 2 days. You can have a dead mouse in the closet and wait two days. Thankfully I persisted to talk to someone who could make that arrangement.

Eric is a very professional, passionate, accurate, and responsive. I requested his name to be our preferred person for services. We are yoru happy clients. Alireza Mallah

I love this company.. everyone of the reps who came out were always on time and always called ahead to confirm. They were all very pleasant and nice and professional. Excellent customer service when calling into the office.

The service was great, Jordan did a great job. He answered our questions and provided helpful information that we could use going forward concerning pest control.

Darious S. did a fantastic job. We had over a foot of snow piled up around the house and he took the extra care and attention to make sure every inch of our perimeter was taken care of.