Aptive Environmental

I called Aptive Environmental to come out between services bc I saw scorpions on the porch. They came out the very next day. Stephen did an outstanding job spraying and treating everything, even the whole back yard! I couldn't be happier with the service. He explained what he did and precocion we should take with our puppy before treated area is safe. I'm very happy with the service!

Sam was very efficient laying traps and identifying/closing vulnerabilities in the house, both internally and externally. Sam explained everything throughout the process and showed us pictures of the issues that need to be addressed to prevent future problems. Sam was very professional and seemed trustworthy. It has been less than a week, but we have seen no new activity since. I definitely trust these guys.

Eric came to the door, I told him I have MANY wasp nests all over that need to be taken care of. I saw no sign of him ever being in the backyard at all and when I went to check to see if the wasp nests were knocked down, they were all still there! I am not giving a totally negative rating because the phone operators are good and I've had good service in the past.

Clarence was very personable and professional. He was knowledgeable in answering our questions and explaining the concepts of the treatment.

How the technician explained everything down to what he was going to do and the chemicals he was going to use. The technician was very friendly and courteous.

Clarence was great. Friendly and knowledgable. Excellent service.

The technician took the time to listen to all of my concerns, then worked very quickly and covered all of the areas that were requested.

Billy and Jaxson are both professional and personable individuals that clearly care about the customer. Good communication and then follow up on commitments. Thorough job!

What I dislike bout the company is the high pressure sales technique used to get me to come on board. I can't speak as to the effectiveness of today's treatment, but I can safely say that the service professional that put up with me is a treat

Bryan H did an excellent job and was very friendly. Took care of outside and inside of our house. I would say he went above and beyond for his service. Thank you.

This was my first application. Patrick B performed this activity. He was Very professional and courteous. Clearly explained everything that will happen and completed on time. Certainly created the wow! experience.

Matt came out a sprayed my house and he was great, respecting the property and let me know all he did

Kena was great. Very friendly, very efficient and advised me about the bait boxes I already own. I hope you come back to do my quarterly treatment. Mahalo!

Tai was very good. He also apologized for the mix up that has been occurring with me and getting my service. I was ready to cancel my service. But Tai took his time and communicated with me over the service he did. Thanks

Very friendly however the gate was left open and our dogs almost got out. Please be more cautious when closing the gate. Thank you!

Matt did a very good job. He listened to my problem areas and bothered pest and treated them well.

The technician Don was very good and was very attentive to our needs. But unfortunately we didn’t even know we had an appointment today. We’re supposed to be last Wednesday and someone called on a recorded line and cancelled our appointment at3:50 and told us they’d get back to us at a later date, so today it was and we had no idea!! Your customer service is horrible and can’t answer questions or get anything done for us!! Don gets an A plus but customer service gets an F

Very polite, prompt, and easy to schedule.

Technician was suppose to bring the 2nd bait station yesterday but all he did was service the one I already had. So I'm still waiting for the 2nd station that was supposed to be here when I signed up for the Aptive service over a month ago. So far I am not impressed with Aptive and I'm thinking of changing companies again if this bait station issue is not resolved asap.

The gentlemen that came out today was extremely knowledgeable and helpful. The amount of information he provided was truly impressive. Really hope he’s the same person to come next time.

Always excelent service. It has been great having them come.

Aptives representative and technician both were very helpful and knowledgeable. Overall was a good experience and would definitely recommend.

I sent a request to have a service a few weeks ago because of an ant problem. I never received a call to schedule a visit. Then today a technician came for our quarterly service and serviced our front yard only. He never rang the doorbell to attain access to the back yard. My husband, myself and my two teenage sons are home. So now I still have an ant problem in the back yard and in my house that I have been treating myself and didn't even get a proper quarterly service. Please send another technician to do my whole yard.

The tech is an awesome job. Very professional and nice

Nathan T came to the house to do the extermination work this morning. Everything was fine until he told me that I owed $119 for the service. I was very confused because the young man who sold me the service told me that I would be getting my first application for $80 and after 30 days I would get a follow up treatment for free. Then, I would be charged quarterly for the service. This first visit was on June 5, 2020. I thought today was that 30 day follow up spraying that was included in the first charge. Nathan called his supervisor Paul N and explained the situation. First Paul told me I would have to pay $169 to get out of the contract. I was so frustrated that I was ready to pay the fee just to get out of the contract. Paul told me not to worry about it and waived the fee. Paul and Nathan were friendly so the rating does not reflect their service personally. When I first paid my $80 it took weeks for the company to stop sending me invoices even though I paid the company by check on the spot back in June. When I called the office number on the invoice, the phone rang and was never answered. I am concerned that now, I will still be sent invoices even though the manager Paul waived the fee. When I went to review Nathan, so he could get a $5 bonus, the link denied access. Next time, I would rather go with a company that has more of a track record. I thought I was helping a young man get his business started in a tough economy, but I should have gone with my instinct.

Very thorough, polite, at a good price too

He took the time to explain everything and I was completely satisfied.

The company has been great so far. Our technician Marco M texted 20 minutes before he arrived and that was very appreciated. He was very informative and knowledgeable. Hope to see him again!

The young man Shawn R did a good job explaining what he was going to do and look for. He was patient and friendly. He has a good eye for looking for the pests. He deserves a $5 bonus. Thank you for your services.

Great service! Mathew and Zach were very professional and personable. This is my first time with this Company and I am very impressed. I will definitely recommend to my friends!

Calling into the national call center is a real pain in the rear. Very very long hold times. I asked to be called back and never received a call back. I WANT A PHONE. NUMBER TO MY LOCAL OFFICE!!! I also want the technician to knock on my door so I can talk to them and explain the issue and see what they do about it . That did not happen at this appointment . I’m not happy with Aptive.

I really appreciated the technician Eric L. He was courteous and professional. I would like to request him for all of my future visits.

Very prompt and professional. Very polite

Last 2 days we had cockroaches in our house. The sales man guy said I never see bugs after the service but Unfortunately that wasn’t truth. So please take care of this problem for no charges.

Great, friendly customer service and sprayed other areas I specifically asked for!

Very professional. Kept his distance. Was thorough.

Corey was great! Very nice and very thorough! He treated everything I asked him to. And we had a great conversation while doing it. Will be requesting him in the future.

Jarvis J arrived on time. Very courteous and professional!

IMG_3280.PNG This guy claims he came and serviced my house. Put the report in that he did exterior spray. He never came and he’s done this before. Your company needs some serious management. I’ve been cancelled 3 times and no one calls to let me know.

technician was great. sales rep was great. app doesnt work call center sucks wait times are super long and they aren't very helpful. scheduling process is bad

The setup process was really easy but then rescheduling my initial appointment was frustrating. I was not present for the initial treatment but when I came home I still saw old spiders nests on the easement and our outdoor dinning set and kids toys where not wiped down. Two days later there is a spider web and spider connected from the umbrella to the patio post. I'm sure the spray works fine and I did see one dead cockroach so that's promising but the spider webs are still on our patio furniture.

THE TECHNICTION WAS VERY PRFESSIONAL AND DID A GREAT JOB SPRAYOMG MY YARD AND ASSURED ME IT WAS SAFE FOR MY PETS

Very informative of what treatments they are doing and how the treatment is being done. Great value also compared to other companies!

friendly staff, focus on your specific needs, more expensive than other companies, would have liked more explanation of what to expect

I called Jarvis because I had worked with him with a competing pest control company. He was very happy to come out and perform my pest control and start me up with Aaptiv as my pest control company. He did an amazing job as usual and was very attentive around the pond and the dogs. When he was done he sprayed off all of the surfaces to keep the dogs out of any poison and made sure he locked the back gate.

Good service friendly technician professional

Our technician, Daniel C was extremely professional, knowledgeable, and did a great job answering our questions! We did attempt to Click on the link provided in the email to give him a review for the $5.00 bonus but get an error page that says access denied. We do feel that Daniel C went above and beyond and hope that by reviewing his service via this platform gets him the recognition and bonus.

They were very professional and couteous.

The service rep called me prior to his visit ...confirmed his arrival time which was at the beginning of the estimated window. Upon arrival he was extremely courteous, and explained his plan for the spraying. He also let me know when I can expect the next servicing to take place.

Deorion M did a great job during the service appointment in our property. He sent a nice summary of the service and details about the products used.