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Aptive Environmental

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9.6

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LAST UPDATED: February 25th, 2023

Aptive Environmental, founded in 2015, has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. The company provides an environmentally responsible pest control solution that keeps your home pest-free all year round. Aptive's progressive protection plan, comprehensive extermination services, and quality guarantee have helped make Aptive one of the fastest-growing residential and commercial pest control services in North America. 

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Environmental reviews below.

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The Good

  • Environmentally Conscious
  • Targeted Pests
  • Four Seasons Protection Plan
  • Aptive Reservice Guarantee
  • Commercial Pest Services
  • Nothing But Nets
  • Aptive Reviews

Environmentally Conscious

Consumer safety is at the forefront of Aptive's business structure. The pest control company aims to provide customers with a natural pesticide and other pest control solutions that pose little health risk to humans and the environment.

Everything Aptive does — from its application methods, technician training, products, integrated pest management techniques — reveals the companies' dedication to providing responsible pest control solutions and making homes safer, life easier, and allowing businesses to be more productive. This is one of the ways that it stands out from its competition in the commercial pest control industry.

Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

  • Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, Thief Ant, or Carpenter Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
  • Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
  • Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
  • Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
  • Stingers and biters — If you have been bitten or stung by a bug, it likely was not an enjoyable experience. Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
  • Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
  • Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

Four Seasons Protection Plan

Aptive's Four Seasons Protection Plan starts with a thorough initial visit, inspecting a homeowner's property by a certified pest control technician. The technician will identify areas that are at risk for a pest infestation — whether it be an ant, bedbug, spider, cockroach, or rodent problem. The technician will then customize a treatment plan that aims to keep the property pest free all year round.

Aptive Reservice Guarantee

For most homeowners, it's not about if the pests return, but when. Aptive offers unlimited free re-services. The treatments are generally done outside of the home, but homeowners can request an indoor treatment at no extra cost.

Commercial Pest Services

Unwanted pests can damage a business's reputation in just a matter of a few weeks. Aptive offers expert services that are tailored to meet the needs, no matter the industry or business. Aptive will service the following industries:

  • Professional office buildings
  • Medical and dental offices
  • Warehouses and storage facilities
  • Pharmacies
  • Retail and department stores
  • Daycare centers
  • Malls and shopping centers
  • Churches, synagogues, and temples
  • Car dealerships
  • Funeral homes

Nothing But Nets

Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "Nothing But Nets" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to "Nothing But Nets" on an annual basis to provide insecticide-treated bed nets to countries in need. On the Aptive Environmental website, willing customers can donate $10 to the "Nothing But Nets" campaign and send a net to protect those in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

  • Attentive and professional technicians
  • Responsive customer service and quick problem resolution
  • Outstanding communication
  • Thorough home and pest assessments
  • Effective pest treatments
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The Bad

  • Treats for Common Household Pests Only
  • Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not offer mosquito treatments.

Limited State Coverage

Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

  • Arizona
  • California
  • Colorado
  • Washington, DC
  • Florida
  • Iowa
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • North Carolina
  • New Jersey
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company focuses on providing eco-friendly pest solutions that will keep families safe and allow commercial properties to stay in business. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer and promises to return (for free) when the pests come back.

The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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Star Rating

4.5

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9,514 Reviews

Review Breakdown

5 grade

80%

4 grade

7%

3 grade

3%

2 grade

2%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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SheannA Camarillo, CA

My service technician, Kyle W, did a great job today! He texted to let me know he was on the way, arrived promptly and was very professional and kind. He also let me know once service was complete + pictures, which is very helpful. We have dogs so this lets me know when I can let them out in the backyard. Thanks, Kyle. (Review by Sheann A., Camarillo, CA)

2 months ago

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Margo Duba Gilbert, AZ

We have used Aptive at two different properties now and the service is great. It is best to be home when they spray so you can mention to the tech specific areas of concern. They successfully treated scorpions before and are now treating for cockroaches. Today, Roger came out and he was fantastic! FANTASTIC! He warned me about setting traps in my garage with my kids but they are older and I will take ownership of that risk. He set them up and showed me where. And then he sprayed outside thoroughly for me. I LOVE their complimentary respray. Yes, they come out every 60-90days, but you can ask for a respray if you see something. Thank you, Roger!

3 months ago

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brianr929

John from Aptive was prompt and courteous, and even contacted me for a conversation while i was at work through text messages. He was able to identify all of the concerns i had mentioned and addressed each of them accordingly! Thanks John for your great service!

2 months ago

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Kat Littleton, CO

Living in the foothills, we had mice getting into our house. Aptive has worked well to prevent them from getting in the house with a combination of traps inside the basement room and inside the garage doors along with 4 bait boxes strategically placed outside to draw them away from the house. Secondly,, the service technicians have been polite, informative, and timely. And lastly, when my mother died earlier this year and I needed to cancel a service, I received a very kind email the manager suggesting my account be put on hold and resume when I was ready. This felt thoughtful and accommodating since I was continuing to make monthly trips out of state to manage her estate. Giving a little kindness can create loyal customers. No longer are there any mice inside my house and Aptive has been accommodating as well.

5 months ago

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Yuliya Filippova NA

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1 year ago

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Michelle Duncan NA

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1 year ago

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Anna Vessa New Jersey

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1 year ago

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Yvette Clubb Woodland Hills, CA

Evan C is absolutely the best tech. He communicates with you before, during, and after he has completed your service to personally inform you of any issues he is seeing. He’s friendly and professional.

2 months ago

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Cameron Delic Los Angeles, CA

Evan C always does an exceptional job. I appreciate his communication before and after his visits. He is always happy to help and to cater to our needs. I would highly recommend Aptive and Evan.

2 months ago

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Leslie Cervantez Lillington, NC

I signed up for Aptive 2021, I was supposed to be on auto payments. I was charged and money taken most of the time, but if they missed the payment it was a hassle. It came down to me In collections, and I shouldn't have been. But the pest service itself is good. Just make sure your home to see it done. I've since gotten everything worked out and still use them.

2 months ago

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Michael Dunn Hercules, CA

I had an absolutely great experience with Customer Service Mgr Kenna P. I was actually leaving Aptive, and Kenna attempted to keep me around. But she did it in such a polite nice way that I stayed. She listened to my concerns, addressed any open issues, and made herself available until I was satisfied. Again, my initial goal was to leave and find another service, but I now know that you don't get this type of customer service from other competitors. I'm staying with Aptive (plus my complaints were minor). Great job Kenna P and the entire Aptive Team!

4 months ago

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Theresa Elgin, IL

We had serious ant issues! I’m talking large ant hills in the front, back and side yards. Ants all over the yard and sidewalks, even in our house. After 2 applications the problem is so much better. The ant hills are gone in the front and sides ( I haven’t walked the backyard, but I feel confident that they’re gone too). I was a bit skeptical when they came to my door to pitch their service (we have been burned badly by a siding company that folded before the job was finished). I am glad we decided to try Aptive, their communication is great - they respond quickly to texts/calls and they have done an amazing job!

8 months ago

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Jack Helmers Charlotte, NC

The sales representative and service technician were extremely kind and we saw a huge decrease in bug activity.

3 weeks ago

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Kate Braithwaite West Chester, PA

Service with a smile! The technician who treated my house today was knowledgeable, polite and friendly. I’m very happy with this service. Thank you Alphonse.

2 months ago

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Michael Krystopolski Conshohocken, PA

Service was timely and excellent. Richard was awesome -- explained everything in full and took his time to make sure everything was treated. Mike K., Conshohocken, PA

2 months ago

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Joanne Black Newbury Park, CA

My technician, Kyle W, texted me he was on the way to my house. When he arrived, I just asked him to spray around the outside of my house. He completed the work and left my property. As usual, he did a very good job.

3 months ago

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Patricia Rios Sacramento, CA

Shilo arrived early, but asked if it was ok first and I agreed. He did a very nice job, asked if there were specific areas needed and proceeded to do his job. He was very nice and explained what a was done and asked if we needed anything else before he left and gave me a copy of his work performed and was on his way.

4 months ago

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Maria Reyes Canyon Country, CA

I always love it when Aptive Pest Control comes to my home for servicing. All of their professionals are always courteous. In this instance Elizier B was exceptional! Very courteous and knowledgeable and took care of all of my concerns. Great Job! Amazing.

5 months ago

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Curtis Dulansky Austin, TX

I have to hand it to the young man who knocked on my door. He made a sale for our primary home and rental property. The only issue I had was their scheduling format, they would just show up unannounced and if my gates aren't open or my tenants aren't home then I didn't feel they could service everything I was paying to for. All in all I was happy, I mean I never had any problems with pests around the house!

3 months ago

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David Splett Seattle, WA

Aptive Environmental is a company I have just started with. This has been their third visit to my home. This company has done a wonderful job and the gentalmen that have come out are very professional. I have only been with one other pest control company to compair pricing and Aptive Environmental has very reasonable pricing for all they do! Thanks again!

6 months ago

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Riccardo Verdecia Sr

I’d like to commend Aptive technician Aaron G for his excellent performance yesterday September 2 2022 in my property, Aaron’s attention to detail answering specific questions and hard-work thereafter while on the premises in my opinion is a testament to his dedication and integrity. Aaron is an asset to Aptive, and I’d love to have him back on my next schedule service, thank you Aaron for your hard work and honesty.

6 months ago

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Cheryl westrom Walnut Creek, CA

We have been using aptive for 3 years now and Sommer is by far the best representative we have had to date. She is friendly, thorough, communicates her arrival and departure information in a very timely fashion. She is professional and clearly takes pride in her work. I enjoy having the same representative each application and she has been the best one to date.

6 months ago

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Alice Winton Canton, GA

I have been using Aptive Environmental about 10 years.. I am very satisfied with the service. They address my issues with spiders each time the technician comes. The technicians are well trained, friendly, curious,and efficient. I really like the pictures they take of the treatment cites I highly recommend Aptive Environmental if you are looking for a total Pest Control company who will treat you like family from the scheduling staff to the technicians.

7 months ago

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Melissa Russo-Franco Oakland, NJ

We had the lovely Aniya F come to our home yesterday. She texted us before she arrived and then spoke with my husband and addressed all our issues. She even sent pictures and gave a full report of what she did at our home. I was at work so it was super helpful to know what she did while I was gone. Service was impeccable and hopefully all the ants will be gone from our trampoline in the next few days!

7 months ago

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Anne-Marie Marlborough, MA

I only have limited experience with the company during a solicitation yesterday at my house. The young man who introduced me to the company was very personable, polite and knowledgeable, and although I was reticent to purchase a treatment plan, Mitchell succeeded in signing me up. His partner D. J. arrived shortly after our discussion to complete the initial treatment. He was also polite, respectful and accommodating about dealing with my old fieldstone basement. My five star rating is based on my experience with these two fine employees

7 months ago

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Alaina Bell Forney, TX

Aptive is quick to come out to handle any pest issues we might have. Their service personnel are always polite, professional, and do excellent jobs in a very timely manner. They complete tasks in a timely manner and bring attention to things we might not have noticed. Aptive has the best Fire Ant control/killer that we have ever been aware of!! It truly works!! We are very pleased with Aptive and rate them above excellent!!

7 months ago

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Ashley Envieh Granada Hills, CA

Leroy came to treat our home for our routine pest control appointment. He's been our technician before and always goes above and beyond! I mentioned we'd been seeing more ants lately, likely due to the summer weather, and he spent extra time treating the areas I pointed out and adjusted the products he used for maximum impact. We always appreciate his attention to detail!

7 months ago

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HSL Argyle, TX

I was out of town and my daughter was home. I was so concerned but my concerns were unfounded. The person who came out was extremely professional and was very courteous to my daughter. She said she at no time felt unsafe. Huge plus for me as I was in Lubbock worrying. He made sure my gates were locked to prevent my fur babies from getting out and even sent pics of what he did. I have never been so pleased and assured that I have picked the best company for this service. Overall, a big 10 out of 10. Thank you!!!!

8 months ago

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Jill Becenti Akron, OH

Aptive Environmental has been a wonderful company to work with. They do a fantastic job of letting you know when they will be coming out, the tech for that visit always knocks at the door at their arrival and lets us know they are there. They ask if there are any specific bugs you are having difficulty with and ensure that the treatment include spray to target that type of bug. Everyone I have worked with has been very kind and professional.

8 months ago

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sarahshmarah Riverside, CA

I’ve been using Aptive for about 4 years now. When we first moved into our home we discovered we had a HUGE ant problem, and tons of widow spiders all around the property. Couldn’t get rid of them no matter what. Called Aptive and the ants were GONE after the first visit and the spider sightings are few and far between now. And I know that if I do get any unwelcome pests that show up between scheduled service appointments, all I have to do is call and they’ll be there at no extra charge. The service technicians are always friendly, knowledgeable and courteous.

8 months ago

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Vincent Houston, TX

The Rep was exceptionally professional. We texted prior to his arrival and I expressed my interests for work to be accomplished. Upon a timely arrival, he set out to complete his role. He remembered me from a previous assignment to my residence, which is a plus. Fast, efficient, professional, and a positive attitude. Rating: 10 (Exceptionally Satisfied.)

8 months ago

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Kathe Lomax Pearland, TX

Beaumont was very professional and friendly. He made sure all the corners were swept, and the wasp nests were destroyed. I’m allergic to the strings so I’m always worried about the little buggers. He made sure the wasps and spiders were gone. You can send him to do my residence anytime. You are very lucky to have such a conscientious employee in your organization.

8 months ago

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LHursey Lake Zurich, IL

Very courteous; great communication to advise me of when they will be here a few days before and the day of. Plus the technician will call the day of application to give you an estimated time. The most important experience is that there are no spiders, stink bugs, etc, in my house since they spray around the perimeter of my house. Their service is well worth the price.

8 months ago

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Judith Wells Sand Springs, OK

I had some questions about my new service. The local Tulsa office was friendly and helpful. Chris, the person who came out to treat my property, was very professional. He explained my service and what he would be doing to treat my property. Chris was friendly and pleasant even though he had treated my property outside in 100° weather. I definitely would recommend Aptive for pest control service.

8 months ago

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Rae Beasley LA

Awesome young men, very professional, Kyler very knowledgeable about ants being subterranean. “Outdoorsman” from Madison County that said he was engaged, was very polite & worked along well inside & out. And nobody left either gate open for dog to escape! I forgot to ask if Aptive is publicly traded, so that I can buy stock. Price point seems fair. Mature people will pay for quality Very impressed!

8 months ago

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Mike Philadelphia, PA

Great salesperson with a lot of enthusiasm and knowledge of the business. He had a sense of urgency and work ethic that is rare in kids these days. Then the technician arrived within the window provided by salesperson an hour later. Technician was excellent as well and walked me thru everything he saw and how he handled and what to expect in future visits. Great customer service experience overall!

8 months ago

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Yolanda S San Antonio, TX

My technician-Tyler D T was very considerate, professional and informative regarding my pest control needs. We were scheduled for a certain day and it started getting late, most companies would have delayed or rescheduled us, but Tyler kept to his scheduled date and I did not feel like he rushed through the treatment and gave us the complete service that we paid for. If I have ever needed them to come out for anything after their initial treatment, they went above and beyond to explain what my needs were before treatment. I also appreciate that they are eco-friendly. Yolanda S. #BestCompanyReview

10 months ago Edited May 6, 2022

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Alice Downers Grove, IL

I do NOT recommend using this company. Back in October, one of their technicians broke a light fixture in my crawl space. I have been told that it will be fixed. That was over three months ago. To date, my emails, calls, texts have been ignored and I have cancelled my service, yet they are still sending technicians out for service, even after numerous emails indicating the cancellation. I've contacted Tony F, area manager, and Janet W, customer account manager. I've spoken to numerous people, technicians, indicating the nonresponse. To date - nothing. Do not use!

2 months ago

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Victoria Zuniga Camarillo, CA

Roberto G is very good in pleasing and caring for client's best interest. He is super friendly and goes beyond his obligation to assure positive outcome.

3 months ago

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Max Martin Hayward, CA

NEVER USE THESE GUYS ---- Take a look at how poorly we were treated and then the underhanded deed they did. We signed up with Aptive Environmental in May of 2022, they asked for $145 for the initial service and required us to sign up for a year commitment prior to doing any work. (at $200 for the year) I agreed. They sprayed our property on May 9th 2022. And let us know that since we were signed up for a year, that we can have them come back and spray at any time that we need it. We needed it on Tuesday June 7th. Our kitchen counter was overrun with ants. I called Aptive to ask them to come out as soon as possible because this invasion was so bad that it was practically an unlivable situation. No one answered the phone. I left two messages that day but didn’t get a call back. They instead, responded with a text saying they couldn’t be out until June 10th. This was entirely unacceptable. I left two more messages letting them know that this was an urgent need. I didn’t hear back from them. Friday the 10th comes, and instead of them coming out on June 10th, they sent a text saying they would not be able to come out until June 15th. This was beyond unacceptable. I called them and told them not to bother and to cancel our contract. They said that whether the technician comes out or not we would still owe the $200. I argued that because they hadn’t been able to live up to their end of the agreement that I don’t owe the $200. They kept insisting because I signed the agreement form that I owed them $200 no matter what. I told them go ahead and charge the $200 and I’ll dispute the charges when they show up. That was the last I heard from them until November 15th when... I RECEIVED A NOTICE FROM A COLLECTIONS COMPANY CALLED A.R.M.!! WHAT!?!? How can they be that shady? Just despicable. They didn’t do the honorable thing which would have been to apologize and cancel the contract. They didn’t try to bill us, even though they had our credit card on file. (Probably because they knew I would dispute the charges and most likely win) Instead, they did something very underhanded (and possibly illegal) and sent the account to collections. (Thus an attempt to hurt our credit rating rather than trying to either charge off the balance or call us and attempt to resolve the issue.) NEVER EVER EVER EVEN TALK TO THESE GUYS!!!!!

3 months ago

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Marilyn Rinehart Valencia, CA

Professional and caring technicians. I like the products they use .Today Sergio S took good care of all my requests . I give him 5 stars , he deserves a bonus ! Thank You .Marilyn Rinehart

4 months ago

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Debbie D Thousand Oaks, CA

Bradford serviced our home today for our regular service. He was polite and professional. He went above and beyond to address all of our concerns. We would highly recommend him!

4 months ago

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Jewell Jpnes Plano, TX

Connor came to see ice our home. He was very professional, and gave great information about what Aptive can do as the weather cools and rodents appear. We are pleased with the work that Aptive does.

5 months ago

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Amit Kumar Phoenixville, PA

Masai H did a very good job to ensure no corner was left untreated. He put in insect traps in the garage and took care of sweeping up all the corners where there was spider activity. He was very respectful of the property.

5 months ago

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Shelby Bell Hillsboro, OR

Adaptive always let's me know when they will be here and what services they provided. They are attentive to my needs and do a thorough job. So nice to have someone keeping an eye out for potential areas of need.

5 months ago

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James Trower Milford, DE

The members of adaptive are very personable and they send a video report documenting where they apply the insecticide around my property. I would highly recommend them to anybody in need of pest control.

5 months ago

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Kristi G TX

The employees are very respectful and courteous. They are knowledgeable and any questions I have they answer and make it simple. There isn't anything I can say negative about the company.

5 months ago

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Metzner Fontana, CA

Via Aptive Environmental employee left me a text 45 minutes before he was going to show up and he showed up on time came and found me on my side yard because I wasn’t answering the door and I walked him around my trouble spots and he took care of all of them

5 months ago

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sam brandt San Antonio, TX

The Aptive Representative, Trey, not only was efficient, professional and polite, but made me laugh after a long hard day. He was amazing! The service is quick, and I have no problems with pests around my home.

5 months ago

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rob brown Spring Hill, TN

Aptive has serviced my house for about 3 yrs and have controlled the pest issues I was having previously. There have been a few times after a treatment I would still see an issue, but their free reservice always fixed the problem. Their customer service is also helpful and friendly.

6 months ago