- Aptive Environmental
Aptive Environmental
check_circle VerifiedAptive provides an environmentally responsible pest control solution that keeps your home pest free all year-round. Aptive's progressive protection plan, comprehensive extermination services, and quality guarantee have helped make Aptive one of the fastest-growing residential and commercial pest control services in North America.
The company is known for its focus on community and excellent service to not only its customers but its employees as well. Aptive has recently received several awards for this including being ranked #74 on Glassdoor’s "2019 Best Places to Work" list.
Aptive Environmental was founded in 2015 by David Royce with CEO Vess Pearson. Under this leadership, Aptive has skyrocketed to be the 11th ranked company in the pest control industry. In October of 2019, Aptive was ranked the 28th Best Company in America on Entrepreneur Magazine's 360 list. Pearson continues to lead the company and was a finalist for the EY Entrepreneur of the Year® 2019 Award in the Utah Region.
Receive $50 off your initial pest management service when you call Aptive with the promo code "enjoy."
If you want to learn more, you can find Aptive Environmental reviews below.
The Good
- Environmentally Conscious
- Targeted Pests
- Four Seasons Protection Plan
- Aptive’s Guarantee
- Commercial Pest Services
- Nothing But Nets
Environmentally Conscious
Customer safety is at the forefront of Aptive's business structure. The pest control company aims to provide customers with a natural pesticide and other pest control solutions that pose little health risk to humans and the environment.
Everything Aptive does — from its application methods, technician training, products, integrated pest management techniques — reveals the companies' dedication to providing responsible pest control solutions and making homes safer, life easier, and allowing businesses to be more productive. This is one of the ways that it stands out from its competition in the commercial pest control industry.
Targeted Pests
Aptive pest control products specialize in eradicating a wide variety of pests. They are as follows:
- Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ant, it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
- Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
- Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
- Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
- Stingers and biters — If you have been bitten or stung by a bug, it likely was not an enjoyable experience. Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
- Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
- Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.
If you are unsure whether or not Aptive offers services to remove a certain type of pests, contact a customer representative for inquiries.
Four Seasons Protection Plan
Aptive’s Four Seasons Protection Plan starts with a thorough inspection of a homeowner’s property by a certified pest management specialist. The technician will identify areas that are at risk for a pest infestation — whether it be an ant, bedbug, spider, cockroach, or rodent problem. The technician will then customize a treatment plan that aims to keep the property pest free all year round.
Aptive’s Guarantee
For most homeowners, it’s not about if the pests return, but when. Aptive offers unlimited free re-services. The treatments are generally done outside of the home, but homeowners can request an indoor treatment at no extra cost.
Commercial Pest Services
Unwanted pests can damage a business's reputation in just a matter of a few weeks. Aptive offers expert services that are tailored to meet the needs, no matter the industry or business.
Aptive will service the following industries:
Nothing But Nets
Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's “Nothing But Nets” campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company’s profits to “Nothing But Nets” on an annual basis to provide insecticide-treated bed nets to countries in need. On the Aptive Environmental website, willing customers can donate $10 to the “Nothing But Nets” campaign and send a net to protect those in need.
The Bad
- Treats for Common Household Pests Only
- Limited State Coverage
Treats for Common Household Pests Only
While Aptive offers general pest control services, the company does not provide services for bed bug, termite, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not treat for mosquitoes.
Limited State Coverage
Aptive Environmental is only offered in 23 states in the United States.
Only residents of the following states can sign up for Aptive’s services. If you're not in this service area, you will have to look at other pest control companies:
The Bottom Line
Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company focuses on providing eco-friendly pest solutions that will keep families safe and allow commercial properties to stay in business. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer and promises to return (for free) when the pests come back.
The majority of Aptive reviews (read below) reveal that customers are happy with the service they received and felt that the service technicians were attentive to their home’s unique needs.
Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service.
If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.
Call our recommended rep over at Aptive Environmental below.
1-(855) 677-3010
Aptive Environmental Frequently Asked Questions
Do I have to sign a contract?
We require a contract for the first year, but after that we do not require a contract for services.
Is pest control safe for my family or pets?
Yes, it is safe. However, as a precautionary measure, we request you leave your home for two hours when having the inside of your home treated. When we are only treating the outside of your home, we do not require you to be gone.
Do you have a cancellation fee?
We do not have a cancellation fee. However, we sometimes will do promotions on the initial service of the contact and in that case, we do require that the initial service is paid for in full if the contract is cancelled.
What if I still see bugs after a treatment?
If you are still seeing bugs, we will come reservice for free. Every home is different, and occasionally it takes two visits to break up the egg cycles.
How soon before we can expect results?
The services work immediately, but expect it to take 7–10 days for the full effect.
What if it rains after my house is treated?
If it's not a downpour, then the treatment will still be effective. However if there is a super heavy storm, we will be happy to come back and reservice your home.
What kinds of pests do you treat for?
We service all general pests. This includes ants, spiders, cockroaches, rodents, wasps, yellow jackets, ticks, fleas, centipede, scorpion, mud dauber, pantry pests, and others such as millipedes, snails, earwigs etc.
Note: We do NOT treat for bed bugs, termites, or moles.
How long does the service take?
The initial service takes 45 minutes; the quarterly services take 25 minutes.
What kinds of chemicals or pesticides do you use?
Our main chemicals include Taurus, cy-kick, D-fence, Demand, Sluggo, and Suspend just depending on your pest problem.
Do you offer any "green" pest control options?
We make having environmentally friendly solutions that are safe for pets and kids a priority.
Message from
Aptive Environmental
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
6,610 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Kristina Douglas
I called Aptive Environmental to come out between services bc I saw scorpions on the porch. They came out the very next day. Stephen did an outstanding job spraying and treating everything, even the whole back yard! I couldn't be happier with the service. He explained what he did and precocion we should take with our puppy before treated area is safe. I'm very happy with the service!
bookmark Featured Review
Jesse S
Sam was very efficient laying traps and identifying/closing vulnerabilities in the house, both internally and externally. Sam explained everything throughout the process and showed us pictures of the issues that need to be addressed to prevent future problems. Sam was very professional and seemed trustworthy. It has been less than a week, but we have seen no new activity since. I definitely trust these guys.
William McCulloch
By far, THE BEST, MOST COMPLETE service we have received to date, by Aptive. I was so pleasantly surprised at the quality of service given by Juan. PLEASE make him our regular guy!
Kaleen Ellis
He was fantastic. Really understood our needs with having someone in Hospice. He was sensitive to the issue and very professional. A+service!!
Steven Hartman
Parker is very nice , polite and informative young man . He is professional and does an excellent job.
Laurie A Brown
We have been very happy with Aptive . Each time your company comes out for service they always give their best. The tec. That came out on Tuesday the 24th was fantastic her name is Melissa she was very helpful so kind and of course very professional. If you could let her know we truly appreciate her experience and compassion. We will highly recommend her and would love to have her if available when we have our service
ROBERTA Ferreira
Great experience - the technician T. G was great and very professional.
Blake Prewit
The gentleman was prompt and courteous. Did a great job!
Ninefore ninefore
Terrible experience. The service promised has not been delivered. Absolutely no way to comunícate with anyone who has knowledge of the process. Technicians say they come but I’ve yet to see one come to my house for service for the exception of the 1st visit. At this time I wish I could cancel the service. I know my money is just being flushed away. Never again!
Laura B
Parker was very thorough explaining the pest control process. He answered all our questions.
Melinda Kerr
Melissa was very friendly and made sure every concern I had was addressed.
Franceda Hawkins Allen
The Technician was very knowledgeable and informative and professional .
Marquita Doss
I like when there is a problem they come immediately to handle it. Thank you Darnell awesome work!!
pepidio
The technician was friendly and efficient.
Kelly
I do not even want to give a star for this company. I have never had so much trouble communicating with a company before. They never answer their phones, they say they will call back but you have to call again and sit on hold AGAIN to speak with someone, their app is conveniently ALWAYS down, I ask every appointment to not come at a certain time and they somehow always come at that time and mark it as a missed appointment (happened twice out of four services), I have had to have them come back out to spray again twice (again out of four services), they say there is not a cancellation fee but want to charge me 249 to cancel because of a promotion they ran? Overall I am not happy with this company and I’m being forced to use them again for my last service so I can be charged 92 dollars instead of 249. I DO NOT RECOMMEND Aptive. The ONLY good thing about this company is their kind techs since I have met so many with their reservices....
Nicole E Hebert
Horrible experience. He never asked me if I was having problems with the inside of my house. Came and sprayed front yard ONLY for $140. Then, when I called the office to ask why he didn't come in, they called him and he LIED and said he would call me in a few minutes to set up a time later today so he could finish the job. He never called back. I am very unhappy with this company. You should make it a POINT to ASK your customers when you call for the 30 minutes window if there are any other issues. And, you should let the costumer what you are going to do on the visit. Not just show up for 5 min. and leave. That way, if the customer is having any other issues, you could address them during that visit.
Teaba Yousif
Tech showed up on time and was very professional. We were happy to see all the crickets and other insects dead.
Becky
Fast and efficient! The service men who came were very friendly and answered all my questions.
Vicki Traughber
How can you rate a tech if your not home to see what they do? I froze our account until spring back in September. November is not spring. I told your tech Angel on Nov 19 that we sold our home and we are moving. You sent someone out on the 21st to do it anyway and took money from my account for a service that wasn't needed at this time and was supposed to be froze. You don't answer your phones, communication is awful and customer service is atrocious. I will not recommend your company to anyone for lack of good customer service.
Monica Anderson
Great service. Friendly technician. Thorough service.
Mary Williams
Today Paul S came to my home to provide service. Paul came to the door and asked me if there were any special needs. He was polite and friendly. He also came to advise me of a package delivered to the side of the house that I may not have seen. I attempted to review him so he would be eligibile for the $5 bous, I attempted to provide a review for him online at http://goaptive.com/wow/ and the link failed. Paul deserves the bonus. please see that he gets it and note the broken link.
corey Brueckner
Saul was great to work with, he went above and beyond to make sure we were happy with our service. He also explained to us that if we have any issues to make sure and call the office and they can send someone out again. Very happy with the service we received.
Patricia Dube
You take good care of all the problems and your technician was very pleasant and courteous.
Thomas Myatt
this gentleman is a great employee. He is very professional and friendly. He is an asset to your Company
Darrell Beals
The service has been prompt. No signs of pests.
D wiederhold
Quick but thorough, courteous and professional demeanor
km
The service man called and gave me an approximate time he would be there. Upon arrival I noticed it was just him, usually there are two. But he did an incredible job that was maticoulus and attention to detail. I hope I get him again on the next visit.
Don Smart
I didn't catch the name of your technician today, but he called and let me know what he was doing and asked if I had other problems. I mentioned mice and he checked and refilled all of the bait boxes.
Cindy Gross
Tim C did very well. He informed me of the kind of spray and how many days that it will work to kill our bug problem.
John Stelly
Kyle was very professional and personable!
Sarah Bomkamp
Excellent technition. Friendly, informative, and prompt!
Anne Segers
Today's service was excellent. Richard was on time and called to let me know he was on his way. He was professional and performed my quarterly service perfectly. However, I'm dissatisfied with a no show on Sat. 11/14/20. Not only was it a no show, but I received nothing to notify me that the technician was sick and I had to call to get the service scheduled for today --11/19/20, on Monday 11/16/20. No one contacted me!
Mr. Howard
In May-2020, I agree to the services with trust and expectations of Active being experts at their job. It is now November-2020 and I have not seen a decrease in pests as promised. I called into customer service to express these concerns and to request a cancellation of their services. The representative/customer experience personnel became rude after hear the complaint saying in a condescending tone, "well how come you never called before?" After going back and forth for about 5 minutes, I asked again for the services to be cancelled. The agent continued to offer alternatives for the services to be performed again. Expressed my confusion as to how repeating the service would make a difference in results. The agent abruptly stated, "you have to give the time to work", rudely cutting me off. These services started in MAY... again, it's now NOVEMBER, how much longer do I wait for results?? That's poor services and I am not getting the experiences I was promised. I shouldn't have to pay for something I am not getting! I kindly asked for a manger, supervisor, or even corporate. The agent mentioned that she's the person who handles these types of situations and could not give my any contacts for corporate. Again... Poor! I am not happy about this. Even if I do not get my refund as requested, I want people to know about my experience here.
Carolyn A Garrison
Very professional and thorough with application.
Geezwire
We are remodeling and the technician did a thorough job. Hopefully get the mice
Jess Vel
Mr. M was very professional and provided great efficient service while in my home. Highly recommend!!
quang nguyen
Very affective with pest control....professional and good service...
Melissa L. Emerson
Very friendly and attentive. Listened to our needs and met them professionally! Then you!
Marikutty Abraham
This was my first experince meeting aptive person todays work was exxellent
TooKool4School
Friendly, quick and thorough! He did a great job exterminating the house. He was respectful and wore shoe coverings too!
Nara O.
It has been a great experience so far. The technicians are very professional, courteous, and work fast. I haven’t seen any bugs in my house since we switched to Aptive. Bruce W was very courteous and professional. Definitely recommend Aptive!
ERIC PICOTT
Eric O was awsome today. He was very professional and detailed. Great service!
Thomas Henderson
The re-service and determination to solve the ant issues at our home.
Norman Gross
A big Thank You to Steven for his friendly attitude and knowledge. He took the time to explain each of the special situations we have here on our property. Because of Steven, I will be highly recommending your company to friends and neighbors.
Amanda Mai
He did a great job looking through the area we had issues with and added extra traps.
Charlie C.
Like the techs that come out. They’re informative, friendly and get the job done
Barbara Dupont
The technican did a wonderful job. I did not get his name but he was great, and deserves the bonus that you offer. He did what I asked him to do. I tried to do this on the WOW but it would not let me. Thank you
Cheri Jackson
Thank you for providing the recent service. I'm disappointed though because I've asked in the past that rodent boxes be placed on the sides of our house. I'm not blaming the technician, but I hope the company will provide those boxes prior to the next quarterly treatment.
Shirley claridy
Mr W called to make sure he could get in the back yard and was the yard the only thing we needed. Thank him for his concern
Cliff
Listened and did proper treatment. Gladly came between visits to treat any problem at no additional charge.