Aptive Environmental
check_circle VerifiedAptive provides an environmentally responsible pest control solution that keeps your home pest free all year-round. Aptive's progressive protection plan, comprehensive extermination services, and quality guarantee have helped make Aptive one of the fastest-growing residential and commercial pest control services in North America.
The company is known for its focus on community and excellent service to not only its customers but its employees as well. Aptive has recently received several awards for this including being ranked #74 on Glassdoor’s "2019 Best Places to Work" list.
Aptive Environmental was founded in 2015 by David Royce with CEO Vess Pearson. Under this leadership, Aptive has skyrocketed to be the 11th ranked company in the pest control industry. In October of 2019, Aptive was ranked the 28th Best Company in America on Entrepreneur Magazine's 360 list. Pearson continues to lead the company and was a finalist for the EY Entrepreneur of the Year® 2019 Award in the Utah Region.
Receive $50 off your initial pest management service when you call Aptive with the promo code "enjoy."
If you want to learn more, you can find Aptive Environmental reviews below.
The Good
- Environmentally Conscious
- Targeted Pests
- Four Seasons Protection Plan
- Aptive’s Guarantee
- Commercial Pest Services
- Nothing But Nets
Environmentally Conscious
Customer safety is at the forefront of Aptive’s business structure. The company aims to provide customers with a natural pest control solution that poses little health risk to humans and the environment.
Everything Aptive does — from its application methods, technician training, products, integrated pest management techniques — reveals the companies' dedication to providing responsible pest control solutions and making homes safer, life easier, and allowing businesses to be more productive. This is one of the ways that it stands out from its competition in the commercial pest control industry.
Targeted Pests
Aptive pest control products specialize in eradicating a wide variety of pests. They are as follows:
- Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ant, it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
- Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
- Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
- Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
- Stingers and biters — If you have been bitten or stung by a bug, it likely was not an enjoyable experience. Some of these insects that may find their way into your home are: Centipedes, Fleas, Mud Daubers, Scorpions, Ticks, Wasps, and Yellow Jackets. Aptive has special pest control products to target each of these pests.
- Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
- Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.
If you are unsure whether or not Aptive offers services to remove a certain type of pests, contact a customer representative for inquiries.
Four Seasons Protection Plan
Aptive’s Four Seasons Protection Plan starts with a thorough inspection of a homeowner’s property by a certified pest management specialist. The technician will identify areas that are at risk for a pest infestation — whether it be an ant, bedbug, spider, cockroach, or rodent problem. The technician will then customize a treatment plan that aims to keep the property pest free all year round.
Aptive’s Guarantee
For most homeowners, it’s not about if the pests return, but when. Aptive offers unlimited free re-services. The treatments are generally done outside of the home, but homeowners can request an indoor treatment at no extra cost.
Commercial Pest Services
Unwanted pests can damage a business's reputation in just a matter of a few weeks. Aptive offers expert services that are tailored to meet the needs, no matter the industry or business.
Aptive will service the following industries:
Nothing But Nets
Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's “Nothing But Nets” campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company’s profits to “Nothing But Nets” on an annual basis to provide insecticide-treated bed nets to countries in need. On the Aptive Environmental website, willing customers can donate $10 to the “Nothing But Nets” campaign and send a net to protect those in need.
The Bad
- Treats for Common Household Pests Only
- Limited State Coverage
Treats for Common Household Pests Only
While Aptive offers general pest control services, the company does not provide services to treat for bed bugs, termites, or moles. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not treat for mosquitoes.
Limited State Coverage
Aptive Environmental is only offered in 25 states in the United States.
Residents of the following states cannot sign up for Aptive’s services and will have to look at other pest control companies:
The Bottom Line
Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company focuses on providing eco-friendly pest solutions that will keep families safe and allow commercial properties to stay in business. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer and promises to return (for free) when the pests come back.
The majority of Aptive reviews (read below) reveal that customers are happy with the service they received and felt that the service technicians were attentive to their home’s unique needs.
Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service.
If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.
Call our recommended rep over at Aptive Environmental below.
1-(855) 677-3010
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Aptive Environmental Frequently Asked Questions
Do I have to sign a contract?
We require a contract for the first year, but after that we do not require a contract for services.
Is pest control safe for my family or pets?
Yes, it is safe. However, as a precautionary measure, we request you leave your home for two hours when having the inside of your home treated. When we are only treating the outside of your home, we do not require you to be gone.
Do you have a cancellation fee?
We do not have a cancellation fee. However, we sometimes will do promotions on the initial service of the contact and in that case, we do require that the initial service is paid for in full if the contract is cancelled.
What if I still see bugs after a treatment?
If you are still seeing bugs, we will come reservice for free. Every home is different, and occasionally it takes two visits to break up the egg cycles.
How soon before we can expect results?
The services work immediately, but expect it to take 7–10 days for the full effect.
What if it rains after my house is treated?
If it's not a downpour, then the treatment will still be effective. However if there is a super heavy storm, we will be happy to come back and reservice your home.
What kinds of pests do you treat for?
We service all general pests. This includes ants, spiders, cockroaches, rodents, wasps, yellow jackets, ticks, fleas, centipede, scorpion, mud dauber, pantry pests, and others such as millipedes, snails, earwigs etc.
Note: We do NOT treat for bed bugs, termites, or moles.
How long does the service take?
The initial service takes 45 minutes; the quarterly services take 25 minutes.
What kinds of chemicals or pesticides do you use?
Our main chemicals include Taurus, cy-kick, D-fence, Demand, Sluggo, and Suspend just depending on your pest problem.
Do you offer any "green" pest control options?
We make having environmentally friendly solutions that are safe for pets and kids a priority.
User Reviews
Star Rating
3,421 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Kristina Douglas
I called Aptive Environmental to come out between services bc I saw scorpions on the porch. They came out the very next day. Stephen did an outstanding job spraying and treating everything, even the whole back yard! I couldn't be happier with the service. He explained what he did and precocion we should take with our puppy before treated area is safe. I'm very happy with the service!
bookmark Featured Review
Jesse S
Sam was very efficient laying traps and identifying/closing vulnerabilities in the house, both internally and externally. Sam explained everything throughout the process and showed us pictures of the issues that need to be addressed to prevent future problems. Sam was very professional and seemed trustworthy. It has been less than a week, but we have seen no new activity since. I definitely trust these guys.
howard
Robbie did my service today & he was outstanding. Since signing up with Aptive have had or seen very few critters. Outside spiders in my eve's are about it.
Melinda Knight
Seriously this technician had the BEST customer service and was very well mannered. He did a great job too!
stevey shumway
I really felt that when using Aptive I got taken advantage of. The service wasn't always great and as the customer I felt that I was always rushed to get the job done. I think there are other better company's out there that provide better care of their customers.
J.R.
Your representative was thorough and professional. My wife was here and said he represented your company well. We hope this treatment for rats is effective. So far, the treatments have not wiped them out. Your technician deserves the tip, for sure.
Mary ann Egner
Tech guys are always polite and quick to do their job. My only issue is that they never call ahead to let you know they are on their way, as I was told they would.
Roselle Beltran
Great service like always. Punctual and attentive.
Fife32
I love Aptive Environmental so much! My sells rep really took care of my individual house and I loved the price and the product. Would totally recommend to anyone!!
Rick Espinosa
Eric is very attentive and responsive to any questions we have about pests and always helpful. A true professional.
DebraMcConnell
Eric B was Very sweet and helpful. He obviously loves his work and wants to achieve excellence in his new career...and he Does!! We hope to see more of him...maybe even have him assigned to Discovery Hills permanently?! (: Debra McConnell
Jason Awad
Great service and very responsive to my needs!
Tami
Responsive and regular treatment is effective. Dislike different responses from technicians. Was told by one tech that we could get mosquito trap pheromone boxes by asking any tech. Asked my tech on Thursday and was told he doesn't do that.
Donna M Maas
The Aptive representative was very friendly, asked me if I had any questions or concerns and did a great job. Thank you for coming when I was home as well
Reply from Aptive Environmental
Apr 17, 2019
Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!
Michael Howard
You are super prompt and always give great service.
Melissa
We just had our quarterly visit. Justin O was very friendly and explained everything he was going to do thoroughly. Very pleased with the job Justin did!
Danielle J Butler
William was very tentative and professional to what he was doing! He appears to be an expert in what he is doing which gave me confidence in his work.
Michael Rodzianko
Made an appointment for an inside service. Got confirmatory email. Aptive tech never knocked. Worked outside & left. Stayed home all day waiting for them - Very Bad!!!
Cathy
I HAVE REQUESTED, I BE NOTIFIED IN ADVANCE OF THE REP COMING TO SPRAY MY YARD AND HOME. I HAVE NOT BEEN NOTIFIED AND BECAUSE OF THIS I WILL NOT BE RENEWING MY SERVICE. I HAVE DOGS AND I HAVE TO PUT THEM UP SO THE SERVICE MAN CAN DO HIS JOB. I CAN NOT RISK HIM BEING BITTEN OR MY DOGS GETTING OUT OF THE YARD. BY ACCIDENT, I WAS HOME AND DRIVING UP WHEN I SAW THE REP IN MY YARD FRIDAY. I WAS NOT NOTIFIED HE WAS GOING TO BE THERE. IF YOU CAN SEND ME REQUEST FOR REWIEWS AND SEND ME A BILL THEN YOU CAN SEND ME WHEN THE REP WILL BE AT MY HOME.
Michael H.
My appointment went quickly. I requested that two areas in the house be sprayed while the second gentleman took care of the outside. They explained to me all that they had done and reminded me not to water for at least two hours. Quick, easy, and convenient. Michael H.
Ryan Smith
Worst company ever by far 15 minute services and salespeople that are full of lies
michael laberge
The tech who provides my service, Ehiamen U, is great! He's very professional, quick, and response to requests to treat specific areas.
Lílian V. Souza
Corey always do a great job and ask me if everything is ok
Mary Tessaro
Ricardo was very professional & thorough. He began by asking if I had any specific problems.
renee feria
the page to review the technician wouldn't upload but he was very pleasant, attentive and quick. I have been a customer for over 3 years
Monica A.
I like that technician Amaro L is professional and friendly. He always asks if there are any special areas we need attended to and is respectful. He always goes above and beyond when servicing our property.
Tonetta Harris
I requested the window seals be treated due to bug issues. This was stated when appointment was confirmed. Receipt states it was done, however my husband informed me that the technician did not do it.
Karla Martin
We really like the service we get. Most of the workers are nice and go beyond of what we’ve asked. The product is good. And what we like the most is that they come as soon as they can when we call.
Eric Brown
Kyle is engaging young man. I appreciate his attention to detail as well as his personable demeanor. He represents Aptive well!
Raymond E Sacher
Good knowledge and very accommodating to customer needs
Reply from Aptive Environmental
Aug 01, 2019
Raymond, we'd be happy to send another one of our reps out there to finish the job. Please reach out to the local branch so we can set up an appointment that fits your schedule. Thanks!
Joseph Caswell
Douglas from Aptive did a great job treating our home. He was on-time and thorough with his application.
Braylyn Linford
We had an adoptive come and do our spray in our home here in Lehi Utah and they were awful they miss lettuce they overcharged us they were rude they were feisty their customer service is not great they promised us things they never dead I am you name it it happened and I was very unhappy with my service
Reply from Aptive Environmental
Feb 21, 2020
Hey Braylyn, sorry to hear you didn't like our service. Please give us a call so we can make this right. Thanks!
Lyake
Leslie G was an excellent tech. and provided great service. He was courteous and explained all of the tasks that he would perform. He also serviced my second story balcony. Furthermore he reminded me of the benefits of the service such as the free call backs if I had any problems. If possible, I would always want him to provide my Aptive service.
Niya Raman
Todd , who treated our house did an amazing job. We are happy with his service!
Debbie
Aptive does a great job dealing with bugs! Really great job! It's affordable and it's worth it! They get the job done! Thank you Aptive!
Karen Stack
Very prompt. Was here early to spray. Very pleased with the service. Company is very accommodating to my needs. My ant problem has been eliminated. Could you ask technician to make sure gate is latched when leaving? Thank you for a job well done.
J Goodwin
Aptive get the job done even if I am not at home. The technician has been professional and explains what he is doing. He like answering questions too. I really like the text messages to let me know they are scheduled to come out and the email for what they treated for.
Wendy Gardull-Lee
Very courteous...did a great job! Would love to have service again from this tech.
Loretta Groen
Kina A is the most thorough tech we've ever had. She is friendly and communicative and a great work ethic. Thank you Kina!
mike a xavier
Awesome Service. Very friendly technician and very through.
Sean Jones
Me Alfred M was very courteous and professional. He was timely and went over the process he was going to perform. Outstanding service Thank you Sean Jones
Sunnie
Very friendly and helpful representatives
Shirley pangburn
Not quite sure. Guess my idea of what was to be done when they arrived and what they did was far from being on the same page. What they did andvtime here was not worth the money we were being charged and will not be renewing our contract.
Helen Owens
The laziest technician I have ever had . He was also very rude. After today I really would not be able to recommend Aptive. I would like to talk to the technicians manager and/or supervisor. Thank you, Helen Owens
Annie Cook
The technician did a great job and explained everything. I was disappointed with the sales person, after learning that my quarterly treatment is for the exterior only. You have to request interior service each time.
Michele
I was told that a technician would be here between 11 and 1. There was a specific place they were supposed to look at and I was to show them where it was. I was home and outside during the day, but never saw a technician on my property nor was I asked to show them the problem spot. However, I got a message saying I was serviced. Not acceptable.
Reply from Aptive Environmental
Feb 20, 2020
Thanks for letting us know, Michele! It sounds like there was a scheduling error. Please give us a call.
Robert Lewis
Tim was knowledgeable, friendly and informative.
Erik
Our rep Michael was great. He was very attentive to our issues and worked diligently to get it taken care of.
Susan Dakon
Our tech, Qusay, was exceptional! Professional in every way, energetic and so very customer oriented. I will hope to have him each and every time!!!!
RAELYNN GARCIA
Excellent tech was able to do everything fast and on time