The majority of Aptive reviews (read below) reveal that customers are happy with the service they received and felt that the service technicians were attentive to their home’s unique needs. Some customers felt that the service was a little pricey compared to other pest control companies, but would sign up with the company again due to the reduction of pests on their property.
Here's a bit about the company:
Aptive Environmental was founded in 2015 by David Royce with CEO Vess Pearson. Under this leadership, Aptive has skyrocketed to be the 11th ranked company in the pest control industry. Pearson continues to lead the company and is a finalist for the EY Entrepreneur of the Year® 2019 Award in the Utah Region.
The company is known for its focus on community and excellent service to not only their customers but their employees as well. Aptive has recently received several awards for this including being ranked #74 on Glassdoor’s "2019 Best Places to Work" list.
Aptive provides an environmentally responsible pest control solution and strives to keep your home pest free all year-round. Aptive boasts that its progressive protection plan, comprehensive extermination services, and quality guarantee has helped make Aptive one of the fastest-growing pest control services in North America.
Customer safety is at the forefront of Aptive’s business structure. The company aims to provide customers with a pest control solution that poses little health risk to humans and the environment.
Everything Aptive does — from its application methods, technician training, products, integrated pest management techniques — reveals the companies dedication to providing responsible pest control solutions and making homes safer, life easier, and allowing businesses to be more productive.
Aptive’s Four Seasons Protection Plan starts with a thorough inspection of a homeowner’s property by a certified pest specialist. The technician will identify areas that are at risk for a pest infestation — whether it be an ant, bedbug, spider, cockroach, or rodent problem. The technician will then customize a treatment plan that aims to keep the property pest free all year round.
For most homeowners, it’s not about if the pests return, but when. Aptive offers unlimited free re-services. The treatments are generally done outside of the home, but homeowners can request an indoor treatment at no extra cost.
Unwanted pests can damage a business's reputation in just a matter of a few weeks. Aptive offers expert services that are tailored to meet the needs, no matter the industry or business.
Aptive will service the following industries:
Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's “Nothing But Nets” campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company’s profits to “Nothing But Nets” on an annual basis to provide insecticide-treated bed nets to countries in need. On the Aptive Environmental website, willing customers can donate $10 to the “Nothing But Nets” campaign and send a net to protect those in need.
While Aptive offers general pest control services, the company does provide any other services. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not treat for mosquitoes.
Several customers have complained about Aptive's high prices, pushy sales reps, and a $200+ cancellation fee.
Aptive Environmental is only offered in 25 states in the United States.
Residents of the following states cannot sign up for Aptive’s services and will have to look at other pest control companies:
Call our recommended rep over at Aptive Environmental below.
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Our technician was thorough, provided honest information and advice.
Pleasant and professional. Jacob introduced himself and got to work!
As far as the total experience, he did a good job. The only problem is that he knocked down two small wasp nests, but didn't spray the wasps. He left about 2 hours ago and about 10-15 wasps keep flying around my front door. I will have to go out there and finish the job once they settle down. Other than that, he was professional and courteous and seemed to do a good job. I will see as the days/weeks go by.
Great all my questions was answered with no hesitation great job
The tech was very nice, informative and thorough
Ashlee R is an outstanding representative who performed a very professional service to my home. She is very well trained, has a wonderful personality, provide information about her service and answer above and beyond any questions or concerns you may had. I will definitely refer her and ask for Ashlee for my next services.
Excellent service, polite gentleman. Addressed all my concerns.
So so service so far and have been with them for a year. Maybe last time soon.
On time! The tech Jordan was punctual and extremely knowledgable about how to get rid of these bugs. I really appreciate that.
The tech did not ring the doorbell or come in our home for this application . i was told on our second application would be interior as well as exterior. Very disappointed with your services
I was ready to cancel my service with your company, after having Michael here today, I couldn’t be happier. He did a great job, was knowledgeable about what he saw on our property, then he spent extra time explaining our spider problem. I don’t want anyone else on our property, I trust him to even be in our house alone! Be careful or I can and will hire him away from you.
As always, service people listen well and are very kind.
Darrion W. Took care of everything. I had lots of questions which he answered. He looked up information for me, sprayed, put out traps and took care of several areas about which I expressed concern. I’m very happy with the job.
Alex was a thorough tech. Did everything he needed todo and was very polite.
He did a great job and sprayed whatever area I asked him to.
Prices are high and we never saw a difference in our overall pest problems. We had wasps that just couldn’t be kept at bay with this company.
Miguel was one of the best technicians I have had. He came out on a re-call and asked to understand exact problem issues. He was very detailed, and extremely thoughtful.
I want to thank the technician who did an amazing thorough job.
The technician was very thorough and friendly. He explained the process very well.
Mike S performed my service and was amazing. He was extremely patient, kind, and courteous. He was very knowledgeable and asked questions to make sure he addressed my concerns. I have not had any pest control problems since he came out and treated.
The tech was very informative and courteous. He arrived on time and did a great job. Really do appreciate the work he did
Our service rep., Nathaniel K, went above and beyond want other service reps have done. He made sure every inch of our house was protected for the fall months, checked the back yard, deck and the kids swing set. He really made us feel like we were important to him and the company. This is why I am an aptive customer. They care about their clients and if you aren’t happy they make it right with free re-services. I never have to worry that our yard and house is not protected.
The service was great, very convenient. The route manager and the technician were wonderful. They were both very professional, friendly and answered all my questions. On top of offering a great deal!
I explained to Omar D all that I have seen in the way of ant activity inside the house this past month. He listened carefully, told me how long he would be there and what chemicals he would use. Our property is large, and servicing it properly takes time. He gave me clear instructions about when to water, allowing the chemicals to be effective. He did a great job. .
Mr. B did an excellent job today. Perfect, thanks!
Once again Aptive stepped up to the plate. I had a tech come out who did not meet standards. When I called Aptive they sent Technician Eduardo. He is hands down the best Aptive Tech in the Southern San Diego area. He again went above and beyond to ensure we got a complete service. This tech and his professionalism is why I stay with Aptive. - Ernie K.
Daniel was pleasant and helpful. He did a good quick application and said if we have further problems with ants between service dates, just call the office and have someone come to treat.
Cameron came to the house today and did a great job. Thank you for your hard work!
He showed professionalism on his work. He is courteous and respectful
Thanks for coming back out . After the initial service , we had a plethora of spiders surface . It was easy and quick to schedule a follow up visit. Thanks again
Great Guy AWESOME ATTITUDE and JOB well done. I was happy to see a man of his caliber Here helping us out.
Jerrod was extremely professional and helpful with all my questions. This is the first time I have ever had a pest control service. I am recently divorced and my husband took care of this. No matter how silly I felt my questions were, Jerrod assured me they were important. He was patient and made sure that I was comfortable with everything before he left. Since I am now on my own, after 25 years of marriage, I have been has forced to inquire with several new services/companies. I can definitely say that Jerrod and the Aptive representative that sold me the service made my experience much more pleasant than some of the other staff/services I have encountered. Thank you for hiring a staff that cares about its customers.
Kai, listened to my concerns and educated me a bit about what is going on in our corner of the world with bugs!! He suggested that I ask for him to come back in a few weeks.
This is my favorite technician, please make sure he does all my treatments. High five to him for a job well done.
Billy did a super job. He is the first associate to spray around the whole house and not just tell me swept for spider webs, I feel he should be rewarded for his stellar performance. I wish that he becomes my primary my primary person to apply product. Thanks Billy for a job well done. Mark M
The rep was very personable, listened to my concerns, reviewed paperwork for contract to make sure i know what we are entitled to.
The technician was very professional and he assisted me with my payment options. I could not pay when he came out for service and he called his office and delayed my payment until this Friday.
Customer service is great. Personal are courteous-friendly-efficient-polite. Everything is done as they advertise.
Rayshawn did a complete job and explained exactly what he was doing as he was doing it
Joshua was great! He was very thorough with his service and very knowledgeable about the products and treatments required.
Jacob did a great job for us.!!! Hopefully the bee problem has been eliminated. PS: this rating program is not very user friendly. I had completed the survey and it vanished before I could figure out how to send it.
Jarrod came and sprayed my property, cleaned the cob webs and even brought my trash can from the curb and put it in its spot! Great job jarrod!
The technician was great, very helpful with our questions we had regarding our bee nest in a timber and mouse droppings. He was very courteous and arrived at the perfect time! Thank you!
During the first treatment, they killed a large patch of grass in yard! It looks like something was spilled or maybe they emptied their sprayer and it has killed the surrounding 3 foot area of grass.
Did a very complete service removing spider nests and spraying entire yard to keep them from coming back. He did a superior job.
They are very nice to deal with I keep having wasps and Harris S came out and sprayed and said if I have anymore and f them to call them.
Courteous, professional, customer service focus and through! What more could you want? Excellent job!
Terrence C did an excellent job today Tammye Braddy
We need come back because last service not good
Excellent person and excellent service, I recommend