Aptive Environmental

Well experience in their work. Very knowledgeable and helpful.

Outstanding Service...My technician (Paul) did an awesome job and was very professional. Nowadays, it is rare to see such exceptional service, but Paul provided just that.

Omar did a complete and thorough job --very polite ;knowledgable and courteous Ash Chabra

Terrible!!! Stay away!!! I canceled service because after a year I did not see any differences. After 3 months called me and asked me for 99$ extra for a service that I did not ask for.

Reply from Aptive Environmental

Aug 22, 2019

Thanks for your feedback, Stav. Please reach out to the local branch with any further questions / concerns. Thanks!

Very thorough and friendly and I appreciate that. He also left some ant stations in case we see more activity indoors.

David was very professional. He was on time and, actually, I think he was early but that was ok as i was home. He instructed me to what he was going to do and did a thorough job of explaining the details.

The technician, Lacho, was friendly, thorough, very competent and professional.

Great customer service, they listened to my concerns and offer great prices and fast service.

I'm thankful that the technician was able to come out for a re-service promptly.

Tim was fantastic! He was very knowledgeable and explanatory of the process and materials utilized. He was attentive to detail, very friendly, and committed to excellence. He went out of his way to ensure that everything was performed as requested and to full satisfaction. I could not ask for better service!

Still had fire ants on the east side of the house and am now seeing large carpenter ants inside my house after the last treatment.

Reply from Aptive Environmental

Aug 22, 2019

Shana, please reach out to the local branch so we can set you up with a free reservice. Thanks!!

Lied about the cancellation fee to our faces. Claimed at the door we can cancel at any time with no repercussions, only to find out a few weeks later we were lied to and can only cancel after paying the full amount. What a horrible company who lies to gain customers.

Reply from Aptive Environmental

Aug 22, 2019

Sorry to hear this you weren't informed prior to signing our agreement. Please reach out to the local branch. Thanks!

The technician was very thorough and went above and beyond to complete the service.

Michael did an excellent job. He explained everything he did and focused on areas I pointed out.

Ashton was delightful! Very friendly and interested in doing a thorough job. I told him my garage was a mess but he said it was fine and he was able to spray regardless of the obstacles in his way.

He was very thorough in his job, but didn't waist time

I enjoyed the young man who sold us on your service and I believed the information we received, however the spiders and webs are back, and I would like for you to spray the inside floorboards with a non toxic formula this time. I am requesting a return service I have pictures of some spiders and the webs, and I see you didn’t spray for mosquitoes which was also mentioned in the sales pitch. Again thank you for your time.

The technician who performed the service was extremely polite and thorough! Very happy to have someone who asks questions.

The technician was informative and offered good ideas for addressing my problem areas, told me exactly what he was going to do and when he was done told me adout some wasp nest he found and removed, and left some traps for other unwelcome bugs as well.

Greg was awesome today. Full of information and was very friendly! A true professional! Advised us on how wasps work at gaining a hold in a home area. Very good experience with him today. Great guy !

Our technician was very accommodating and honest. He did every thing we expected and beyond.

Michael B was extremely courteous and did an outstanding job.

BEWARE OF THIS COMPANY!!!!! UNPROFESSIONAL PEOPLE, RUDE CUSTOMER SERVICE, AND THEY CHARGE A LOT MORE THAN THEY OFFER. On June a Salesperson knocked on my door, he was very professional and promised the world at a big discount, but unfortunately, it wasn't true! The initial visit was not a big deal and they charged the amount as offered. For the second visit (after one month) one day in the middle of the week, around 3 pm, I received a text message from this company telling me they will be next day in my house at the morning for a second service. So I called them to tell I couldn't do because "hello!" I am working and I need to reschedule for a weekend, the lady replied the next two weekends were already taken and they cannot reschedule for more than two weeks. Then I said they cannot send me a short notice (just one day in advance) to let me know that and also I cannot adjust my time to them, I am the client!... all her reply was they will charge my cc and I should read the small letters on the contract. Long story short I talked with the supervisor and he got me scheduled for the weekend. What a surprise on the weekend I was waiting for these people in the morning as per my schedule but the guy didn't show up. Instead, I received a phone call from the company around 4 pm asking me if they could go around 6 pm to my house to do the service, obviously I refused that. After that incident there was no phone calls, no text messages... nothing... and one month after that I received again another text message from this company telling me I should be at home next morning for scheduled services. I tried to call them but no one replied. Today, they came to my house, no one was here so without my authorization they went to my front and back yard to do the external service because they couldn't get inside the house since no one was here, and guess what ?.... I just saw they charged $130.00 my cc. For a service no one authorized it and no one can tell if I really received or not. I really hope these people answer the phone and to get my money back. Please be aware of these people and use them at your own risk.

Reply from Aptive Environmental

Aug 22, 2019

Julisa, please see our response to this comment on Facebook. Thanks!

The Technician, Mr.E. N did an excellent job, on 8/21/19, explaining, the work he performed. He treated both inside and outside.

Daniel C, our technician did an excellent job. He was prompt, friendly and efficient. We finally got our bushes web free and top deck treated.

No text or call before. No way to verify. I specifically requested that I be notified ahead of time. If this happens again, I will cancel the service.

Reply from Aptive Environmental

Aug 22, 2019

Sorry to hear this, Joshua. Please verify with the branch that your contact information is accurate.

Very disappointing. Naturally the salesman promises one thing the company delivered (not really ) another. The website says call us for a same day appointment, my experience is at least 2 week wait. Save your time and money go with a local company... trying to get my money back now...

Reply from Aptive Environmental

Aug 22, 2019

We appreciate the feedback, Gordon. The local branch will be able to assist. Thanks!

Jeff S came and inspected our home and all areas around the house on August 20, 2019. He was very professional and explained all his processes to remove bugs and etc from around the home.

Kiro did a thorough job and left a great explanation of services rendered.

Our neighborhood has experienced a wasp invasion. The technician quickly identified and knocked down the 3 wasp nests attached to our house.

Ricky S was very professional & listened to what I wanted.

He was not spraying behind beds, dressers etc., not covering the whole baseboard areas. Please send someone to do a better job. May be he had to do too many houses, so give lesser loads so that technician can perform the tasks better.

Mr. Cortney G was very polite and ofessional. Inquired as to any concerns or special areas that need to be addressed. He explained all of the processes and applications used.

We have been very happy with Aptive. Since having them we have had no bug/mouse issues. Maybe a small ant problem but they were more than happy to take care of that.

Absolutely fantastic. I unfortunately cannot remember the name of the young lady who came to our door for our re-service. She was extremely through and walked us through everything she did including taking down a large paper wasp nest! So very appreciative of her diligence. Her customer service restored my faith in the company. I will be contacting Aptive to find her name so I can update this review with proper Kudos.

Ridiculous! Sales man gave me a discount price when I started contract. First service was ok. Got my second service and received bill for $100 more, called to ask but their answer wasn't helpful. Said I signed, I remember clearly I signed what the guy showed me, which was my discount I was getting, but he never told me and I never saw that the discount would only apply for the first time ,that if I wanted to cancel I would have to pay the discount I got the first time, pay the second service, plus the cancellation fee. I've seen several complaints similar to mine. Obviously if I was aware of the price at the beginning I would've never got the service, too expensive and poor expectations. DO NOT RECOMMEND!

Reply from Aptive Environmental

Aug 22, 2019

Please reach out to the local branch so we can get you taken care of!

Cordial, did everything requested perfectly. Michael O

Can I give something lower than one star -- like a minus 10? I called in for a re-apply. The technician showed up and said he was scheduled for a complete quarterly application. I told him no, just the re-apply. He did the re-apply, then a few minutes later I got an email invoice for the quarterly application. I called the office, spoke with a supposed "manager" and was told that I could not cancel the service unless I paid an additional $180, but he would schedule the quarterly application to actually be applied on the next Tuesday. Tuesday came and went -- no bug technician. I called the office again on Wednesday, and was told my account showed the entire quarterly application had be applied on the day the re-apply had been applied, and there was no appointment scheduled for me at all on Tuesday. My account showed the complete quarterly application as already having been applied and paid for -- so the "manager" I spoke with did not do anything to help. I just spoke with the office again, and a very nice woman rescheduled the re-apply and promised to send my complaint onto a manager. We will see what happens, now. Not a company I would personally recommend for service!

Reply from Aptive Environmental

Aug 22, 2019

Marti, please reach back out to the local branch so we can get you taken care of. This is not okay. Thanks in advance!

Did not even realize he came. There are spider webs all around the house this morning, the next day. All around the railing of the deck. He left a note in the mailbox but didn’t know he was here. We were home all morning.

Reply from Aptive Environmental

Aug 22, 2019

Steve, sorry to hear this. Please reach out to the local branch so we can set you up with a free reservice. Thanks!

I very rarely give negative reviews or comments but this cannot be ignored. I had my home serviced yesterday by Stephen S. I watched him have a conversation with my wife who was home mind you through my ring camera. Walking back to his truck he was on the phone. He apparently sprayed the front of my house and proceeded to the side still on his phone. 5 minutes later I see him still on his phone walking back to his truck. My camera turns off after inactivity. I dont think much about it and go back to work. 30 min later I get the service write up stating my gate was locked and he couldn't proceed. MY WIFE WAS HOME!!! The guy just left AND left without his spray bottle that was left in front of the unlocked front gate. My first service was uneventful and I have seen less ants in general but this lackadaisical attitude is totally unacceptable. The person I spoke to was friendly and promised to make this right....

Reply from Aptive Environmental

Aug 22, 2019

Brian, this is not okay. Please reach out to the local branch office so we can make sure that you are properly taken care of. Thanks in advance!

The technician listened to my concerns and treated my yard appropriately.

My wife was home all day and wouldn't have even known your tech came by if we didn't find the paper on the door. She has told the techs on the last 2 services that the inside needs to be treated for fleas. Techs told her they would have to service the inside for fleas on the next service. This has not happened.

Reply from Aptive Environmental

Aug 22, 2019

Corey, thanks for reaching out. Please reach out to the local branch and request a free reservice. Thanks!

So far my experience with Aptive Environmental has been positive. Those I speak with on the phone are helpful and the technicians that come to our home are polite and do a good job. Keena, to days technician, went the extra mile in finding issues that needed to be addressed and took care of them.

Great experience! Very nice and patient. Took down a huge hornets nest very professionally!

The technician did a very good job, made sure everything was covered, and gave me constructive advice regarding fruit trees.

I emailed to cancel the appointment because I wouldn’t be home. They emailed to say the showed up, but I have no way of knowing if they did or what they did. My review is on why say email us if we need to cancel or reschedule if that doesn’t work. I still have ants in the kitchen from the last appointment, you stuff didn’t seem to even slow them down.

Reply from Aptive Environmental

Aug 22, 2019

Donna, we'd be happy to get you back on the schedule. Please reach out to the local branch.

Appreciated cleaning off the webs all over the court small patio table and two chairs

Justin was GREAT!!!! he is professional and knowledgeable.

The tech listened to me and did a great job.

Yes. The sales person somewhat aggressive but very polite. I suppose employee tactics work. The first treatment was performed by Jared. Again, very attentive and performance was highly rated.