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Aptive Environmental

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9.7

Overall Score

LAST UPDATED: February 19th, 2024

Aptive Environmental, founded in 2015, is one of the fastest-growing residential pest control services in North America. The company has experienced rapid growth and has been recognized by various outlets for its services and overall growth in the pest control industry. Aptive is EPA approved and provides versatile year-round pest control solutions that are customized to customer needs.

Aptive is a 2021 Gold Stevie Winner by American Business Awards, recognizing the company as 2021's Company of the Year and Fastest Growing Company. In addition, Aptive has been featured on Glassdoor and Inc.5000.

Jump down to read Aptive Environmental reviews below.

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The Good

  • EPA Approved Pest Control Products
  • Simple and Customizable Pest Control 
  • Wide Range of Targeted Pests
  • United to Beat Malaria Campaign
  • Aptive Reviews

EPA Approved Pest Control Products

Aptive's pest control products and applications are EPA approved, indicating that they are safe for the environment and your home, and that your health will be protected upon application of your pest control treatment. 

Simple and Customizable Pest Control

Aptive doesn't offer a one-size-fits-all pest control solution. Instead, the company offers customizable pest control treatments that will meet your needs and protect your home. The Aptive pest control process is simple and includes the following three steps:

  1. Pick your pest control plan
  2. Get your pest control
  3. Choose treatment frequency

Based on the pest control plan that you choose, a treatment schedule will be determined, ensuring that an Aptive technician visits your home regularly to keep pests away. If pests come back, Aptive offers re-services at no additional cost.

Wide Range of Targeted Pests

Aptive pest control products specialize in eradicating almost any conceivable pest problem:

  • Ants — A number of different types of ants may find their way into your home. Whether it is the Argentine Ant, Fire Ant, Odorous Ant, Pavement Ant, Pharaoh Ant, or Thief Ants it is likely that they are looking for food or water that may have been spilled in the kitchen. It is important to remember that where there is one ant, there is an entire colony. Aptive's pest control products help kill not only the ants that venture into your home, but the entire colony.
  • Cockroaches — Similar to ants, a number of different types of cockroaches exist in the United States. Some include: The American Cockroach, Brown Banded Cockroach, German Cockroach, oriental Cockroach, and Smokybrown Cockroach. If you start seeing cockroaches in your home, there are likely a number of them as they are very good at hiding.
  • Spiders — A large number of species of spiders can be found in your home. Some of the most common include: The Black Widow, Brown Recluse, Garden Spider, Hobo Spider, House Spider, and Wolf Spider. Though some spider bites may just cause irritation or swelling, others can pose serious health risks.
  • Rodents — Mice and rats are quite good and chewing through most things keeping them out of your home. In the process, they can cause thousands of dollars of damage.
  • Stingers and biters — Some of these insects that may find their way into your home are: Centipedes, Mud Daubers, Scorpions, Tick and Flea control, Wasps, Yellow Jackets and other stinging insects. The pest control company carries special pest control products to target each of these pests.
  • Pantry pests — These pests include, but are not limited to, Indian Meal Moths, Grain Beetles, Granary Weevils, and Rice Weevils.
  • Other common pests — Depending on the season and your geographical location, it is not uncommon to see: Aphids, Crickets, Earwigs, Millipedes, Pill Bugs, Silverfish Bugs, and Snails.

If you are unsure whether or not Aptive offers services to remove a certain type of insect, contact a customer representative for inquiries.

United to Beat Malaria Campaign

Aptive Environmental is dedicated to protecting people all over the world from disease-carrying pests and has partnered with the United Nation's "United to Beat Malaria" campaign to stop malaria (a disease transmitted by mosquito bites). Aptive donates a portion of the company's profits to United to Beat Malaria on an annual basis to provide insecticide-treated bed nets to countries in need.

Aptive Reviews

Aptive Reviews on BestCompany.com are majority positive — 87 percent of customers award the company 4 or 5 stars. These positive reviews most often highlight the following:

  • Attentive and professional technicians
  • Responsive customer service and quick problem resolution
  • Outstanding communication
  • Thorough home and pest assessments
  • Effective pest treatments
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The Bad

  • Treats for Common Household Pests Only
  • Limited State Coverage

Treats for Common Household Pests Only

While Aptive offers general pest control services, the company does not provide services for bed bug, termite control, or mole control and prevention. Many other pest control companies offer wildlife control, lawn services (fertilization, weed control, lawn care), crawl space services, and attic services (attic insulation and attic restoration). Additionally, Aptive does not offer mosquito treatments.

Limited State Coverage

Aptive Environmental is only offered in 28 states in the United States. Only residents of the following states can sign up for Aptive's services:

  • Arizona
  • California
  • Colorado
  • Washington, DC
  • Florida
  • Iowa
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • North Carolina
  • New Jersey
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin

If you're not in this service area, you will have to look at other pest control companies

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The Bottom Line

Although relatively young compared to other companies in the pest control industry and it's limited geographic coverage, Aptive has a lot to offer. The company's pest control products and applications are EPA approved, indicating that the company is mindful about its environmental impact. Rather than offering a generic treatment plan, Aptive technicians create a personalized solution that meets the direct needs of the customer.

The majority of our Aptive Environmental review catalog (read below) reveal that customers are happy with the great service they received and felt that the service technicians were attentive to their home's unique needs. Aptive employees are encouraged to be committed and passionate about their work, build a positive culture through kindness and loyalty, remember to give back, educate, improve daily, and deliver "wow" customer service. If available in your geographic region, we recommend that homeowners and businesses use Aptive for their pest control needs.

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Star Rating

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4.7

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10,497 Reviews

Review Breakdown

5 grade

80%

4 grade

7%

3 grade

3%

2 grade

2%

1 grade

7%

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Service

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Bonnie Anderson Central Islip, NY

Gary was a perfect gentleman. Put on his booties to come inside to treat for ladybugs. I appreciated that admitted he didn't know how to treat for them and he called to find out how to treat for them and carried it out. We can't all know everything but we can all ask for assistance.

1 month ago

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Carla Lassiter White Plains, NY

I love how quickly the technicians respond and the thoroughness of treating the inside And outside of my home. I love the reservice option and how quickly appointments are made and completed.

1 month ago

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Jim Geraghty Whippany, NJ

Great pre visit communication, great post visit communication. Could not have been happier with the service from Ja'mere today and the overall service provided by adaptive on each visit.

1 month ago

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Donna Salvo Morristown, NJ

Ryan was polite and professional. He was also very informative and thorough. He even texted me with advance notice of his arrival. I am very pleased with the service he provided.

1 month ago

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jmucha1952

As usual, great, friendly service. I really appreciate the advance notice and head-up from the technician (Pedro this time!) It let me get me dogs squared away! Your service has been outstanding.

1 month ago

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Margaret Mcmenamy

I like Ryan because always is so nice and introduces himself. When he is done he tells me everything he has done. He does a thorough job all the time. It’s nice to have the same person because you know who he is and talking to him is very easy. I must say u have a fine tech working for you and knows the problems I have.

2 months ago

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Yuliya Filippova NA

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2 years ago

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Michelle Duncan NA

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2 years ago

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Anna Vessa New Jersey

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2 years ago

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Saul Gomez Chesapeake, VA

I signed up for Aptive and after several instances of technicians "mimicking" as if they were disbursing out granulets, I ended the contract. I have a 360 degree visibility of my home via my home security camera system and observed the technicians run out of granulates and then pretend to put them down on the remainder of my property. I overlooked the first instance, and then called after the second one...and several other instances is what broke the camel's back. Customer service "wiaved" the early termination fee, yet still charged me for the service that wasn't completely fufilled. I went on travel abroad for some months, and when I returned, I had a collections notice for $149, premised on the services 'rendered'. After several instances of unethical practices, it's easy to see that this is a breach of contract - however, Aptive's "management" is citing they cannot do anything since the charges are already in collections. BEWARE of this company - while their products do seem to work, their practices (by way of some of their technicians) are shady at best. I really tried to work this out, to no avail.

1 month ago

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Kevin Fernandez Montclair, NJ

Their technicians come at regular intervals, perform their service and send pictures via text of everything done - they’ve always been friendly and on time.

1 month ago

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Emily Simmons

Cons: Expensive. Not all technicians are thorough if I’m not home to instruct. I hardly ever get advanced notice of what time in the day they will be arriving other than like 10min right before. I wish there were more organic options. Pros: little to no pests.

2 months ago

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John Wappel Orange, NJ

Gary did the job with care and detail.I reviewed the job and found to great. He is the type of employee your company should be proud of having servicing your customers. 10 would better than five stars. JW

2 months ago

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Fernando Gyorfy Hillsborough, NJ

Aptive has been a great provider for many years. They have great technicians. Today Benny was the one that came to my house, asked for what issues I have been facing, what help do I need, how he could be of any assistance and he offered to replace all traps in my garage and spray it. Great job Benny!

3 months ago

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Paul Babula Selden, NY

I would just like to say Steven has been absolutely amazing. I have had other techs on-site and my security cameras have caught them servicing my property for about 4-5 minutes then leaving. Every time Steven has been assigned to my property I know the full treatment will be completed and I have nothing to worry about. If I could have Steven assigned to my property for all service visits I definitely see my self renewing my service contract when it expires. As mentioned if Steven was assigned for all my visits I would have no issues giving aptive a 5 star rating in every aspect.

4 months ago

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Jerry Siao Livingston, NJ

Since I signed up - I had 3 different folks work on my property but Gary has by far super exceed the others. He took the time and effort on the job. The others are in and out relatively quickly. This service call make me more willing to recommend Adaptive to others. Will see future work. However, the scheduling and website does not work well at all and is one important factor for me

5 months ago

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Hector Vega Miami, FL

I keep insisting that I don't need someone to come by every 2 weeks in the snow but it for some reason it isn't understood. The last time I accepted since the contract called for a visit every 3 months and I let the tech in to do the garage. Not happy that I wasn't notified until the day of the appointment

4 weeks ago

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Keith N Kat Davis

Ryan was very pleasant and courteous. He explained what he was going to do and I was able to continue working without disruptions.

1 month ago

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Kim

Our technician Pedro was polite and courteous. He informed us what he was going to do and safety concerns to be aware of for our pets.

1 month ago

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Imee Tabug Westfield, NJ

I like the professionalism of this company. It is also easy to reschedule appointments and they are available when you call them.

1 month ago

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Ray Vega Miami, FL

It really is incredible service!!!! Rain shine snow and freezing temperatures these guys come and provide the service. Incredible!!

1 month ago

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Elizabeth Kennedy Burns, TN

This company is a complete scam! DONT USE THEM! I live on over a half acre and the tech would spend only 10 mins spraying my yard and then sit in his struck for 15 mins. He also left the water running on the hose when he filled up the tank, when I mentioned this to him on his next visit he started yelling at me on my front porch. Custom service said they would have a different tech come out to service my yard, which only happened once. They send me a text message of service dates and then when it comes time for the appointment I get a text that says, “an Aptive service professional visited your home for an appointment on but it looks like we missed you.“ I work from home and have been for every appointment. To make matters worst the bug problem has only gotten worst since having their service.

2 months ago

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Jamie Yorke Livingston, NJ

Felix provided a fantastic service from start to finish with great communication and attention to detail… Definitely a great example of customer service

2 months ago

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Timothy Marzinke West Milford, NJ

Great customer service! Listen to my concerns and address them ! Did a careful inspection of my property and took care of adding additional bate stations to my rodent problem .

3 months ago Edited January 26, 2024

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Joseph Mele East Rutherford, NJ

Naseem was excellent. We are so pleased with his work. He is very professional, helpful, thorough and friendly. He is a wonderful representative of your company. We would be very happy if he could conduct our service every time.

4 months ago

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James Eisele

I had service professional Felix service my house today and he was exceptional! He was very knowledgeable, professional, polite and answered every question I had and explained everything very thoroughly. I would definitely recommend to family and friends.

4 months ago

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Marvin Aarons West Milford, NJ

Jason is very knowledgeable and answered our questions about the products being used as well as the processes involved with the service visit. We provided access inside our home and he went to every room to treat the areas as required. Thanks again Jason and the Aptive team for a job well done! - Marvin

4 months ago

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Michele Payne Livingston, NJ

Technician was on time and very efficient. He listened and acted as requested when I asked him not to spray the deck because there was a stray cat and kitten there. He was extremely pleasant during our conversation and I appreciated his empathy regarding my broken ankle. Very nice man!

4 months ago

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Mariano ( Doc) Gianni Brooklyn, NY

I appreciated the talking to the young man before he did his work on the house and my concerns. I feel that all the tecks should speak to the to me about any problems that I may see or know of. For today I will give a 5 star.

5 months ago

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Brandon Kornbluh

The tech was excellent. I haven't seen much more benefit from Aptive than when I use insecticide myself as lawn spiders have come back just as quickly as when I do the job myself. Additionally, I am paying 8 times as much as when I bought a bag of insecticide myself last year. Nonetheless, it works, they're reliable, they came in the rain, and the tech was kind, thorough and knowledgeable.

5 months ago

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Thomas Davidson Westwood, NJ

Great service from Nafeel. He called 30 minutes before arriving, let me know that he would be here. Was on time, and punctual. Took the necessary time to do a complete treatment and provided with documentation and proof of service.

5 months ago

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Donna Cobb Hackettstown, NJ

Yesterday was my first introduction to your company. I had the pleasure to meet your salesperson Connor who earned my business. Later that day I had my first service . Jason was my service rep who could not have been more attentive to my needs that I had discussed with Connor earlier in the day. I had a horrible hornet’s nest that he addressed immediately. He made me aware of all of the procedures and efficacy oF the products that were used. Both of your representatives are consummate professionals and I look forward to doing business with your company.

7 months ago

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Daniel Castro Phillipsburg, NJ

My tech TJ is awesome. Professional. Polite. Detailed in his work. He should be promoted and utilized as an Ambassador for other field techs. I think he needs to be utilized for his strengths to help grow business which will be sustainable excellence in customer service in the field. That will create long term relationships and word of mouth opportunities for sales. I know talent as a former executive. Act quickly. People that care, like TJ with skills and education is rare in your industry. TJ is, amazing! Aptiv, please don’t disappoint me like GREENIX did.

7 months ago

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Janice Wickert Flanders, NJ

Shammal was absolutely wonderful. He is committed and diligent to his job. It is quite prevalent that he takes pride in what he does. He has a great personality and conquered our huge wasps nest! He was determined, and he did it! I must say he is the best out of all the people we have had come here from Aptive! I would like to request him for my future treatments. He is a 10!!! Thank you!!!

7 months ago

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Justin Brown

I recently had the pleasure of using Aptive's service, and I am delighted to share my overwhelmingly positive experience, particularly with their technician, Tara. Her professionalism, kindness, and attention to detail truly set her apart, making her an outstanding asset to the Aptive team. From the moment Tara arrived at our property, it was evident that she was genuinely dedicated to providing excellent service. Her warm and friendly demeanor instantly put us at ease, creating a comfortable atmosphere for discussing our specific needs and concerns. Tara's ability to actively listen and understand our requirements ensured that she tailored her approach to address our unique pest control needs effectively. What impressed me most about Tara was her exceptional knowledge and expertise in her field. She took the time to explain the entire process, educating us about the pests she was targeting, their habits, and the most appropriate treatment methods. Her informative explanations not only increased our understanding but also instilled confidence in the service being provided. Tara's attention to detail was truly commendable. She meticulously inspected our property, leaving no stone unturned in her search for potential pest entry points. Her thoroughness and diligence were reassuring, as we knew she was committed to providing a comprehensive and long-lasting solution to our bug problems. Beyond her technical proficiency, Tara's customer-oriented approach truly stood out. She went above and beyond to ensure that we felt heard and valued as customers. She spoke with us about the issues outside and how she was going to fix it. Her willingness to address our questions and concerns, no matter how trivial, exemplified her dedication . Based on my experience with Tara, I would like to formally request her presence for all our future bug sprayer services. Her professionalism, expertise, and customer-focused approach make her an absolute pleasure to work with. Tara's commitment to delivering outstanding service undoubtedly earns her a well-deserved 10/10 rating.

8 months ago

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Ashley Dallas, TX

Greg came out today for my quarterly service and did a very thorough job. He was notified me when he would arrive, was polite and professional and just an overall positive energy! He provided great follow-up and pictures and left me feeling good about with the service he provided. I mentioned spiders before he arrived and he reassured me after they were taken care of.

8 months ago

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janna webb Kings Park, NY

Felix is professional and curious He was here on 2/12 and we are very satisfied with his service

4 weeks ago

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Jessica DeBenedetto Highland Lakes, NJ

No one showed up to my house so why was I charged for this service? It’s way too expensive for what you get. And it’s a racket and I wish I would’ve just sent the salesman packing the second. He showed up at my door and as soon as I have the money I planned to cancel for good.

1 month ago

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Debbie Rocker Pequannock, NJ

They’re efficient and quick. I had a massive ant problem and after one treatment noticed a huge reduction. By summer, they were all gone.

2 months ago

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Helene DelleChiaie

Tom J is fantastic. We feel confident that we are receiving what we are paying for and would like to request that he be our main technician

2 months ago

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David135 - Teaneck, NJ

Yazzi was professional, on time and completed treatment. Also provided appropriate warnings, noting a bedroom window was open, good catch!

2 months ago

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Shy Hopkins Oakland, NJ

The technicians who come out foe our service are always helpful and respectful. They even work despite terrible weather conditions.

2 months ago

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Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

2 months ago

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Harry mazza

Juan came to our home , did a survey and did what treatments that were needed. He then left a message of what was done and gave us a timeline so we can let our pets outside.

3 months ago

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Cookie D Caldwell, NJ

The techs care for my property as if it’s their own. They pay attention to details. Every job is different, but the work performed is personal. Thank you Aptive

3 months ago

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Greg W Monmouth Junction, NJ

WARNING OF FRAUD AND APTIVE CHANGING CONTRACTS WITHOUT CUSTOMER KNOWLEDGE On 12/4 , Aptive serviced my premises as they have been doing since 2017. Shortly thereafter I received a new contract dated 12/4 but fraudulently signed and initialed by my wife. It stated the contract was reviewed and all terms agreed upon. The fact is no one talked to us about the contract or terms, nor did we sign or initial anything. Even though docusign was supposedly used, no notification of documents for review and signature was ever sent. Plus contracts are not being encrypted when sent despite containing sensitive PII data. Since Monday, i have attempted to get an explanation and continue to get the runaround and no one will put me through to senior management saying I'd get called back which never seems to happen. I would encourage everyone to review their contracts, verify signatures and initials and confirm that Aptive didn't create fictitious contracts as they're done with me. Fraudulently signing documents and manipulating terms without customers approval is illegal yet seems to be a policy of Aptive. For your protection - check your contracts and if you didnt sign and approve the contracts - report it and find another service.

3 months ago

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Michele Chemidlin

We receive an update after every visit about what they did and pictures of action taken and/or possible areas that might need attention such as small access points. Everyone has been extremely thorough and pleasant.

4 months ago

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Elaine Reichert West Milford, NJ

I really appreciate the service. Especially that the agent was very courtesy: sending a text before coming, ring the door bell to meet me and texting when the job is done with a "Thank you" as well.

4 months ago

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Mike Jiran Cranford, NJ

The technician told us when he was coming, checked to see if we had any specific issues besides our regular scheduled service, and explained the service he did when it was complete.

4 months ago

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Wendell Rodriguez Philadelphia, PA

Garry provided an excellent service today. I asked him to do a couple other things around my house for me, like spraying my garage and my shed and he did it no questions asked.

5 months ago