Name: Aptive Environmental
Rating: 4.7

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Vlynnferg San Antonio, TX

My technician, Michael C went above and beyond this morning. I forgot about the treatment, and he pulled up as I was about to leave for work. He did a quick spot treatment inside, completed the garage treatment and I was out the door in less than 15 minutes. I was able to get to work on time and he was able to finish the rest of the treatment after I left. He could have easily asked me to reschedule, but he did his best to provide a quick service so that I wouldn’t be late. That was real customer service!!

4 years ago

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Marie Clare Brogdon Sugar Land, TX

The thing I will always appreciate is the free re-service. I think service once a quarter is not enough for all the wonderful Texas bugs, especially since it rains so much that it brings ant piles. The techs are really nice. Just let them know your concerns and most will accommodate you. I've only had one "bad" service. The tech didn't bother to let me know he was here - in and out in 5 minutes. If the free re-service goes away, I would probably go to another company. Aptive does a good job. Gregory went above and beyond!

4 years ago Edited September 14, 2021

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Bob Delizo San Diego, CA

Eric (technician) was very professional in explaining the work he was going to do. He was very thorough and even relocated rat trap to a new location that was more effective. After the service was done, he went over the service that was performed and even provided suggestions/home remedies to prevent spiders from getting in the second story windows. Job well done Eric.

4 years ago

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Barbara Price San Diego, CA

I appreciate most the results of your company's seasonal pest control treatments. I also like that the technicians always show up the day they are scheduled. Also like that I get to have input and make special requests for extra attention to areas where I have recently encountered spider or bug activity each time when the tech arrives. We have had some very disappointing pest control service in the past so we are very high on your company and employees, including the person who came today.

4 years ago

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Don Brady Richmond, TX

Received inside and outside treatment today by Chris D, a gentleman thoroughly informed about pests of all descriptions, resulting in my being much better informed. Treatment steps were then taken to address extant issues and I have a high confidence that Aptive will maintain communication and take necessary follow-up steps to eliminate the problems. Aptive, through technicians like Chris, is without doubt the best pest control service I have ever had is several decades of home ownership.

4 years ago

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Austin Re Manassas, VA

Leslie G was my aptive rep. Let me say this: he was awesome! Didn’t have to ask him to do a single thing. He lit up my house with tons of spray and granular defense. I love that. I usually have to ask reps to spray a lot since I have tons of spiders. Leslie let her rip with no problem. I want Leslie to come back every time. He’s the man. Thanks Leslie!

4 years ago

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Andrew Hyde ,

Herbert was extremely professional. While identifying our exact needs, we discussed spraying inside the home to which he asked questions regarding who lived in the home. Together we realized it was not safe to spray in the home due to a pregnant family member who was currently visiting. We postponed the spraying inside the home until a later date avoiding any possible health issues. Thank you Herbert for considering my family's health!

4 years ago

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Rosalyn Murphy Belleville, IL

My overall rating of Aptive Environment was 5 stars until yesterday. I have two accounts with you. Because I was so pleased with your service, I recommended and I also pay for my daughters pest control service. My technician got through faster than the other techs do, so, I wasn't sure if he sprayed my deck thoroughly but okay, some people work faster than others. Then I heard water running outside because he turned on my water hose without asking permission first and then he came in to spray without a mask on so I gave him a brand new one we had purchased and he was getting ready to leave after only spraying the downstairs area and I had to ask him if he had enough spray to spray the upstairs, he said yes and I asked him if he would please spray before leaving. I was very uncomfortable and displeased yesterday and I have never felt that way before.

4 years ago

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Jamal St Louis, MO

What a wonderful experience. I had been swarmed and stung by yellow jackets when doing yard work. I called Active and they scheduled me an appointment first thing the next morning. I pretreated the nest with insecticide the night prior. A wonderful female technician came out and recovered all of the nest so I would not have to worry about them attacking me or my pregnant wife, or the young girls next door. Highly recommend this company and technician.

4 years ago

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andrea lear San Diego, CA

The service tech was amazing with customer service and keeping our minds at ease for our pet. He did a great job covering our house with the spray and paying attention to the major areas I showed him. I didn't know one of our plants is super infested with ants so they're going to come back and respray that spot. But overall we love Aptive Environmental Services & will continue to tell our Neighbors, family, and Friends.

4 years ago

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Gustavo Aguilar Oceanside, CA

Mr. Amaro L did an excellent job around my house he performs was incredible I would like for him to come back to my house to continue the job. I have very good confidence in him and he knows the job very well it should be more people like him in your company he is a friendly person and have a good attitude and he is very professional in his job so I recommended 10+ overall on his job. Sincerely, Gustavo Aguilar

4 years ago

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Naomi Santee, CA

They came out and began our service. Then COVID happened. They were unable to do the initial 30 day follow up. I called and they came back out and made it right. Ants eventually ended up coming inside and I was incredibly happy with the service received by the technician (Eric). They came and took care of the inside and the outside as well. Thank you for the great customer service. No hassle at all - I was just taken care of.

4 years ago

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Grace Peekskill, NY

I like that I am informed ahead of time that the technician is coming. I also like that the technicians knock on the door when they get here and I can talk to them about any problems. The technicians are friendly and they also like dogs-a big plus! Finally, I feel the price is reasonable, as I have been contacted by other companies that charge much more. Aptive is also very responsive if I have a question or problem. Overall, a good company!

4 years ago

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Annette Patterson Fredericksburg, VA

Mr. Carlos P was such a nice gentleman and did a very good job de-webbing my house. He sprayed outside very nicely including my garage. I am so glad that he came to my door to let me know he was here so I could let him in my garage to spray. I hope to get him again the next time. He is an outstanding worked and very well mannered. He deserves the extra $5 for his great service. Thank you for sending him. Annette

4 years ago

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Poc Davis ,

Mr. Jordan B was the best! Professional, personal, and pleasant. As a retired Educator with 40+ years experience, it was a pleasure to work with such a professional technician. I would like to personally request Mr. B for future visits PLEASE!!! Our dog liked him too! I would like to suggest that he be considered for the training team. Awesome experience. Every client should feel this way. Thanks for sending Mr. Jordan B today and in the future. Dr. P. Davis, Gibsonton

4 years ago

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Mrs. Betty S. Andrews Renton, WA

Seth was great! he was courteous and very efficient and did an excellent job of meeting all of my pest control needs. the representative who started my service was excellent too but I was unable to access the site to tell you so he could get his extra $5 so please give it to him unfortunately I don't remember his name but am sure you have a record of it. 45

4 years ago

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Jazz Shingle Springs, CA

The technician that serviced our home was excellent. The best technician since we started your service. He was extremely thorough. He sprayed and swept the cobwebs from the ceiling of the deck then finished the rest of the deck. He spent time to spray the area around our BBQ and the entire fence line. He also sprayed and cleaned the front porch of the cobwebs.

4 years ago

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Patricia Jacobson ,

Casey is an amazing tech and always gets back to me within minutes! She has taken care of my home and is the only one thus far at Aptive that cares about keeping me as a customer. Her customer service is is something this company can learn from! She is an excellent addition to your company and should be greatly rewarded for that! Her customer service is beyond what I have ever had and I personally only want her to treat my home! Patricia Jacobson

4 years ago

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Jeffrey Woodward San Antonio, TX

The technician, Noah, was professional and courteous. He first asked if we'd had any pest issues since our last service, which we had not. Then, he explained thoroughly what he was going to do during this time. He indicated he would brief me when done, and let me know if he found any issues. He let me know when the next service would be performed, and asked me if I had any questions before he left. I am very satisfied, and highly recommend Aptive pest control service.

4 years ago Edited September 14, 2021

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Ramiro Rodriguez San Antonio, TX

I had requested a re-service because the last service that was performed by another technician was left very disappointing. I got frustrated with the last technician because I felt that he rushed to get the service completed, did not do what I asked him to do, and was sloppy in his work. This service technician: Mr. Daniel I was exceptional. He listened to what my concerns were, addressed them politely, and performed a very meticulous job. I was completely satisfied with this service. He did a great job.

4 years ago

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Tim Walker San Antonio, TX

Byron went above normal servicing to review our file, recognize that we were having an on-going ant issue that previous Aptive technician told us was not able to be addressed by Aptive, come out to our home un-scheduled, and treat the issue quickly and courteously. Also, re-assuring us that Aptive can address and resolve this issue without us having to contract an additional pest control company.

4 years ago

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Anita W Centreville, VA

Qusay S, my technician today, was outstanding in helping me with my pest issues in such an intellectual, professional, kind way. Qusay offered me many tips on how bugs might be entering my house, why they enter, where they might be nesting, and how to prevent them in the first place. I am already implementing his very useful recommendations. Very much appreciated!!

4 years ago

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Katherine Gilkey Indianapolis, IN

technician, larry a 7, introduced himself, asked if we had any areas that needed special attention, and quickly applied himself to those areas. in finishing, he told us what he had found (new wasps nest), how he had addressed our problem areas, and asked if there was anything else we wanted him to address. he did an excellent job - thorough, focused, and well-explained. certainly went above and beyond a "routine" service call. thank you, larry a. katherine m. gilkey

4 years ago

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Kaotik Waise Fort Hood, TX

Jeff B was the service tech that came out to my property. He was punctual, I received a call 30 prior to showing up, and he was extremely personable and professional. He listened to exactly what I issued I had and recommended the best eay to treat this infestation of ants I'm experiencing. The service was done quickly and he informed me when it was over. This is my second experience with him. Both times have equal ratings. I woild recommend them to everyone

4 years ago

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Kathleen Burgoyne Fenton, MO

The gentleman who serviced my home, Mart, was polite and professional. He asked for my pest concerns, listened attentively, and explained the treatment. He called me before knocking at my door and asked if I wanted inside treatment. I did, so he wore a mask and I wore a mask. He gave me his full name and I vowed to remember, but I am 70 and have 3 grandkids here doing virtual education, so Mart is as much as I remember. He was great!

4 years ago

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Barbara Carmichael, CA

Richard is great about answering questions. Does a good job and pays attention to any problem areas that we discuss. I like that Aptive calls by phone, then the back that up with an e-mail confirming my apt. The only issue I have had in the past is; if I'm not home at the time of the call my answering machine does not always catch the date of service. I have had to call the office at times to confirm apt.

4 years ago

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Tony Tallent Elkridge, MD

Daniel C Did a fantastic job on our house. He was able to overcome the fact that no notice was given to us and deal with her dogs and provide a fantastic service Daniel really did after the favor in the way he handled all the situations that were thrown at him which were not his primary responsibility. I would recommend Daniel receive a commendation for the service he provided

4 years ago

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Colleen Weir Santee, CA

Aptive has been very responsive when I have needed to change proposed dates of service. All representatives have been courteous and professional. Our recent exterminator (Mr. DeVera) has been here before and was training a new service person. They were efficient and helpful in answering my questions about how the chemicals work during the rainy season.

4 years ago Edited September 14, 2021

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Maro San Antonio, TX

Very happy with the personality and professional work Patrick T did for us at home. But I was a bit disappointed with your sales rep. coming out to our house stating that the yard was to be taken care because this is where the insects, that they would spray the yard to eliminated further insects from coming into the house and they would spray both front and back. Still considering if I should continue or just go back with my old exterminator.

4 years ago

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Rob & Reza Gaffney ,

Aptive Environmental is fantastic! Shawn R performed my pest control today and went above and beyond what I asked of him to help me deal with a back yard full of ants. I truly appreciate the time and effort that Aptive employees take to get the job done right and to ensure that you are satisfied with their work before they leave. Terrific job from a terrific company with terrific people!!!

4 years ago

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Tiffany O Monrovia, IN

Today Mike O came to spray my residence. Mike Very nice and professional, when I answered the door mike stayed a good distance back(very nice social distancing ) introduce himself to me he let me know why he was at my residents, once done he went over exactly what he did and then nicely informed me part of my gate was broken. :) very nice gentlemen. Michael &Tiffany O

4 years ago

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Beverly Converse, TX

Both the sales rep and technician were very professional. They clearly explained their process when visiting my home. The service we received went well beyond our expectations. I especially want to thank the Technician who patiently waited as we moved our animals from the areas he was planning to treat. In addition, he was so careful in my flower garden where I have many fragile plants growing. I am so happy we decided to use your services!

4 years ago

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Patricia Brinson Fenton, MO

There is nothing that I dislike about Aptive and the service I receive. The products that are used work and there is never a problem if I need them to come back out for any reason. John, who came to my house today was very polite, thorough, friendly, and Profesional. Aptive is an excellent company and I would not have a problem in recommending your services.

4 years ago

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Moises Santiago San Antonio, TX

Thank you for the pest control treatment you performed today at our house. Mr. B's service was excellent. He was very professional and accessible to service the different areas of the house he was instructed to do so. I had already started to look for a different company due to the bad service we received yesterday, but I have now reconsidered as long as we receive the same service as Mr. B provided. Thank you very much!

4 years ago

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Mary Priester Woodbridge, VA

Luke was amazing. He took the time to explain to me his troubleshooting and also went into detail on his mitigation strategy while also showing me where the ants were coming from. What I gathered from Luke was that he loves his job and will do what it takes to make the customer happy. Thank you Luke, great service is hard to come by during this trying time.

4 years ago

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Joe C Havertown, PA

Brendan P. Is a fantasic employee. Called before coming out to find out more what the problem is. Arrived at my home and went right to treating my property. Made sure with me that he covered everything. Was very nice and courteous and well informative. Ive had Brendan before last years treatment. This employee is a gold star.... Thank you Brendan for keeping g my home and property pest free....

4 years ago

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Brian C Escondido, CA

The technician that came to my property did an amazing job. He was knowledgeable at his profession. Communicated well with my wife and I and did an exceptional job. I have had other technicians come to treat my property but I am impressed to say the least with this employee. Unfortunately, I can’t remember his name. Very helpful and I would like for him to treat my property every quarter if possible. Aptive, know that you have an exceptional employee in him. Thank you.

4 years ago Edited September 14, 2021

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Ruby E Ochoa Orlando, FL

My name is Ruby O, and I want tell that Aptive pest control is awesome, always at your service and checking if there is any concerns upon their visit. On Monday 08/11/20 at 6 PM showed up one the workers which Name is MATTHEW R, very friendly ask me if I have any issues with pests and I told him that yes, I been see aunts around of my house, Matthew immediately reacted with a positive attitude and he told me that he is going to take care, his job was a amazing and very professional.

4 years ago

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Manoj Patnaik Dobbs Ferry, NY

We have been with Aptive for about 2 years and always appreciate the prompt and punctual service. Every agent coming out and inspecting our home has been always friendly, considerate, understanding. Today's agent, Ms Samantha, was beyond exceptional and for us, the customer relationship is more important than anything. Thank you Aptive for having a dedicated and courteous staff.

4 years ago

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Rafael Citrus Heights, CA

Initially we were told by the sales person that we are not obligated for anything after the first service when technician showed it seems that we are already set up for a year service, and I do have to say I was impressed with the technician he did a very good job around our house and amazingly we actually have not seen any ants inside since the service was performed That’s not what I expected.Thank you

4 years ago

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Matt Seeker St Louis, MO

I was very happy with today's service. My technician asked what the problems were, I walked around and explained the areas where I had seen issues. She listened to everything I said and answered my questions and explained how she was going to take care of the problems I was having. I was very happy to see she had a mask when she came to the door and as we walked around the house. I also tried to click on the $5.00 Wow! link but got an XML error. Please see the my technician receives here $5.00 bonus.

4 years ago

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Doug Martin Palm Harbor, FL

Mr. B was very polite, very knowledgeable as he answered my questions easily, and seemed very thorough. This was our first (paid)treatment. We had the initial treatment for free and I thought they would all be minimal like the Initial treatment. Mr. B surprised me as I watched how he treated my property and returned to clean webs from the screened area. I truly hope you have a lot more Mr. Bs in your employ. Thanks for the Monday Surprise!

4 years ago

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Kim Lamoree League City, TX

Actually, I surprised myself. I don't usually give salesman the time of day, but I was very impressed with my salesman. I felt like he was honest and I could trust your company would do a good job. So far no bugs! We'll see how long they stay away. My technician was very polite and professional. I didn't see him actually perform the work, but the results have been good. I am hoping that these results last until the next scheduled spray in 3 months.

4 years ago

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Nick Braun St Louis, MO

As a service, we have struggled to have our needs met by your company. That is until we were sent the service technician, Jevon. He went above and beyond to ensure that every possible solution to our issue was explored. Prior to reviving Jevon’s assistance, my husband and I were planning to switch companies. Jevon’s outstanding work and efforts have convinced us to continue to be a customer of Aptive.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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marites b dela rosa-stover Sugar Land, TX

Jorge is very respectful of my property, i really like his demeanor. Very nice young man. I have always requested in the past to send me the same person to do the job but so far i have had new person almost always. I would like to know the person who comes into my house even if it's just every 3 months. Please send Jorge to do the job at my house every time. Let me know when he is available and in my neighborhood and i can bend my schedule. That's how good this person is. He has the right attitude and very respectful. That matters the most.

4 years ago

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Patty Bowles Sacramento, CA

So far Aptive has been good at confirming and being on time to appt. Nate was the technician who came out after the first technician did not complete the service. 1ST technician missed the entire leftside of house as well as various wasp nests and other webs, etc. I want Nate to continue servicing our home. He was very thorough and personable. He's awesome!!

4 years ago Edited September 14, 2021

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Dede St. Petersburg, FL

Paola was very efficient and completed her service to our home diligently. I was very appreciative and impressed by the fact that she had a mask on when she knocked to complete the paperwork. She also kept socially distant as possible when explaining the check sheet and also when letting me know she had finished her work. I was very impressed with her overall. I would be happy for her to do my service every quarter.

4 years ago

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Belinda Retault San Antonio, TX

Our technician, Shawn, was very helpful in answering our questions and he did a thorough job. Shawn also called to notify me that he was on his way and was punctual. We have been a customer of Aptive for several years and our experience with Shawn was very pleasant. We would like to know if we can request that Shawn be our permanent technician for all our appointments?

4 years ago

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Eduardo Minaya Stafford, VA

1st Aptive Technician performed a poor job with removing bug webs and treating my property. The 2nd Aptive Technician, Abraham M, performed an amazing job with removing all cobwebs and bugs from around the house, and treating the garden beds and high bug risk areas with your preventative powder products. Hopefully these efforts will help reduce the visible bug signs and traffic areas.

4 years ago

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Heidi Roberts San Antonio, TX

Dartagnon H came to the house and immediately got started checking the premise and spraying the outside. He paid special attention to requested areas (under BBQ and under trampoline) and even locked up my gate after completing the outside. At my request he sprayed the inside downstairs and garage and was very respectful and unintrusive. I’m very happy with this company.

4 years ago