Aptive Environmental
9.9
Overall Score
Filter by:
Sort by:
Review Source
Michelle Radford
Always communicates effectively, amazing customer service and very friendly, & gets the job done well while explaining everything that is done.
2 months ago
Review Source
Chante' Gray
Joseph with aptive always does a good job and today was no different. He did my backyard and laid traps down in my garage.
2 months ago
Review Source
Curtis M Perry
Technician communicated his intentions, oriented towards providing a great service. Cordial, confident efficient and personable.
2 months ago
Review Source
Helen Lang
Moe was great. Very thorough. Listened to my request. Friendly. I really loved how he looked for possible problem, areas. And then report it back.
2 months ago
Julie F
Customer service is not ideal. There is no way to contact someone directly. A technician destroyed my yard when his work vehicle got stuck and Aptive never attempted to make it right despite my multiple attempts contacting them.
2 months ago
Review Source
Thomas Owens
The technician that sprayed my house was very courteous and polite and answered all my questions and concerns. I give him the highest grade possible.
3 months ago
Review Source
J L
The tech gave me a heads up 45 minutes before he arrived, asked if I wanted him to knock on the door, and texted me when he arrived. This is very helpful since I have dogs.
3 months ago
Review Source
JD
Patrick was great with messaging for his arrival and services he provided.
He made sure to ask if we had any pest issues and helped with excellent service!
3 months ago
Aldo Castro Santos
Our technician Gunnar always do a great job servicing our home. He goes above and beyond to make sure everything is taken care of and to our satisfaction.
3 months ago
Review Source
Claudia Gonzalez
Marcus was excellent in providing me my pest control service. He was quick and provided me an opportunity to tell him about the pest or concerns that I had.
3 months ago
Mitchell Mcdaniel
Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!
4 months ago
Review Source
Brad Schultz
Had an outstanding experience with Aptive Environmental. The team was professional, efficient, and knowledgeable. They addressed my pest concerns quickly and effectively, leaving my home pest-free.
4 months ago
Review Source
Iris Marquez
Today I had a gentleman that not only had great communication but also gave me some great tips and advice on my situation. Always enjoy the Aptive crew and their professionalism.
4 months ago Edited February 7, 2025
Review Source
Elizabeth Pucci
My rating is based on multiple positive experiences with Terrance. He always has a positive attitude and is provides me with all the info I need to feel satisfied with my service.
4 months ago
Review Source
Pamela Ross
The technician is always professional, friendly, and knowledgeable! Aptive virtual support is also very easy to work with. I love being able to reschedule my appointment with text messages.
4 months ago
Review Source
Paul Ross
Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team
4 months ago
Nora
Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.
4 months ago
Review Source
Malcom Terry
I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.
5 months ago
Review Source
Raymond Nunez
The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!
5 months ago
Review Source
Zachary Waits
Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.
5 months ago
Review Source
Matt Harris
I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires
5 months ago
Review Source
Gamer Girls
Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!
5 months ago
Review Source
Trey Bohon
We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.
5 months ago
Review Source
Rusty Schneider
Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty
5 months ago
Review Source
Ted Kostohryz
Tech contacted me before arrival and did a very good job when he got here.
On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .
6 months ago
Reply from Aptive Environmental
Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!
Oct. 10th, 2024
Review Source
信耶穌上天堂
Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.
6 months ago
Reply from Aptive Environmental
We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!
Oct. 3rd, 2024
Bonnie Patton
Joseph always does a great job with the quarterly treatments; takes the time to spray all the rock beds as well as the storage shed foundation and eaves in addition to the main house. Always a great experience when he comes and his communication and pictures are a great asset.
6 months ago Edited January 16, 2025
Reply from Aptive Environmental
Thank you for the great feedback! We're thrilled to hear that you received such thorough service and that all areas were addressed. If you need anything else, just let us know!
Sep. 30th, 2024
Review Source
Emily
Daniel texted me before the appointment to ask about specific concerns, and after he completed his services, he sent me pictures around the whole house! He even sent a picture confirming that he closed our gate so that I know it won’t be open when I let our dog outside later today. :)
6 months ago
Reply from Aptive Environmental
Thanks for sharing your experience! We’re delighted to hear that Daniel provided excellent communication and made sure everything was secure for your dog. If you need anything else, feel free to reach out. We appreciate your support!
Sep. 24th, 2024
Sandra Potts
Courteous and professional, they took pictures of everywhere they sprayed. They explained the season for different insects are out and how they specifically were treating for that. I had them come inside in spray. It was not a problem at all for them. They were really great
6 months ago
Reply from Aptive Environmental
Thanks for the wonderful feedback! We’re glad to hear that our team was courteous and professional, and that they took the time to explain everything to you. If you need anything else, feel free to reach out. We appreciate your support!
Sep. 24th, 2024
Charles
Ashley just finished servicing my home and Did a thorough job. I have been with Aptive for 4 years. Aptive recently added more bait stations to my 1 acre fence line that has been very active. Each time I have had activity in the trap they have come out to take care of it. Great customer service.
8 months ago
Reply from Aptive Environmental
Thanks for the great feedback! We're happy to hear that Ashley provided thorough service and that you've been with us for four years. It's fantastic to know we're meeting your needs with the bait stations and quick responses. If you ever need anything else, just let us know. We appreciate your support!
Sep. 23rd, 2024
HD 9
Very good job sir! You always are efficient and hard working. Thank you!
2 weeks ago
Ruth Mundy
I have been an Aptive customer now for 3 or 4 years. I used to have spiders and ants in my home. Since having Aptive it is a rarity to see any spiders (yes, I know they're good for the environment, but I don't like them in my house!) I have never seen any ants is the home si ce they have been treating my house. When I have seen any insects, I have called them and they return without any extra charge. The reports I receive includes photos of all the areas they treat, including my detached garage. They cover all they way around the foundation, any portals that connect from inside to out (dryer vents, lighting, water outlets, etc) and around windows and doors as well. They cover all areas! And once or twice -or whenever needed- they come inside and treat my basement. Always professional with reminders at least 2 days before they come that they are arriving. On the day they arrive, I usually get a 30 - 90 minute ETA text from the technician. And there have NEVER been any hidden fees, surprise charges, nor any pressure to add services. Aptive is a top-notch business.
4 weeks ago
Review Source
Margo Duba Gilbert, AZ
We have used Aptive at two different properties now and the service is great. It is best to be home when they spray so you can mention to the tech specific areas of concern. They successfully treated scorpions before and are now treating for cockroaches.
Today, Roger came out and he was fantastic! FANTASTIC! He warned me about setting traps in my garage with my kids but they are older and I will take ownership of that risk. He set them up and showed me where. And then he sprayed outside thoroughly for me. I LOVE their complimentary respray.
Yes, they come out every 60-90days, but you can ask for a respray if you see something.
Thank you, Roger!
2 years ago
Review Source
Kat Littleton, CO
Living in the foothills, we had mice getting into our house. Aptive has worked well to prevent them from getting in the house with a combination of traps inside the basement room and inside the garage doors along with 4 bait boxes strategically placed outside to draw them away from the house.
Secondly,, the service technicians have been polite, informative, and timely.
And lastly, when my mother died earlier this year and I needed to cancel a service, I received a very kind email the manager suggesting my account be put on hold and resume when I was ready. This felt thoughtful and accommodating since I was continuing to make monthly trips out of state to manage her estate. Giving a little kindness can create loyal customers.
No longer are there any mice inside my house and Aptive has been accommodating as well.
2 years ago
Review Source
Theresa Elgin, IL
We had serious ant issues! I’m talking large ant hills in the front, back and side yards. Ants all over the yard and sidewalks, even in our house. After 2 applications the problem is so much better. The ant hills are gone in the front and sides ( I haven’t walked the backyard, but I feel confident that they’re gone too). I was a bit skeptical when they came to my door to pitch their service (we have been burned badly by a siding company that folded before the job was finished). I am glad we decided to try Aptive, their communication is great - they respond quickly to texts/calls and they have done an amazing job!
2 years ago
Yolanda S San Antonio, TX
My technician-Tyler D T was very considerate, professional and informative regarding my pest control needs. We were scheduled for a certain day and it started getting late, most companies would have delayed or rescheduled us, but Tyler kept to his scheduled date and I did not feel like he rushed through the treatment and gave us the complete service that we paid for. If I have ever needed them to come out for anything after their initial treatment, they went above and beyond to explain what my needs were before treatment. I also appreciate that they are eco-friendly. Yolanda S. #BestCompanyReview
2 years ago Edited May 6, 2022
Review Source
E. B. Miami, FL
Pierre H was the Technician that provided service on December 16th 2021 and did an AMAZING! job. Pierre was polite, courteous, professional, extremely thorough and, exceeded my expectations; the service Pierre provided was far and above what I had expected! Pierre took his time carefully inspecting and treating not only the areas that I had concerns about but also the areas that he believed were needed to be treated regarding the information that I had given him. Pierre listened to my concerns and gave me educational feedback as well! The quality of service and professionalism that my technician Pierre Hamel provided for my service on December 16th 2021 should be a setting example of how all technicians for Aptive Pest Control should go by. If I could give this person 20 Stars I would and, I would hope that I could keep this technician as the technician that comes for my reoccurring treatments and service.
3 years ago
Review Source
Malcolm Archer Algonquin, IL
I was thoroughly impressed with the detail at which the Aptive representative (LeeAnn, I believe?) carried out this quarterly edition of cobweb removal + preventative insect spraying/maintenance. Very detailed and patient - from the work/applications both inside and outside of the house, to kindly responding to my "touch-up" requests and her explanation of everything that was done and what it's intended to do for bug/insect prevention.
This visit was a blueprint for how a paid service should be carried out. We've been waffling on whether or not to cancel our quarterly Aptive service, but I'm 'apt' to keep it in place if this is the type of service that will be provided ongoing. Keep up the good work and commitment to customer service!
3 years ago
Review Source
Kathy shadley North Olmsted, OH
Kendrick was here today and what a nice young man, he couldn’t have been nicer - he made an impression on me and was respectful yet knowledgeable and willing to take the extra step and make sure I was happy - I have been with Aptive now I’m guessing maybe 3-4 years and they have always sent nice respectful and knowledgeable young technicians - I had a rodent problem a while back and they came out 2 or 3 extra times to help me get it under control - they are always very professional - I have to say that Kendrick stood out as just a really nice young technician today and I wanted you to know that he is an asset to Aptive and represents the company very well - give him a raise!
3 years ago
Review Source
Pamela Richmond, TX
Today, 9/21/21, our Aptive technician, Isaiah, listened and responded effectively to our concerns. Recently, we have been experiencing animal activity in our front yard and inside our house, where we found a dead mouse in one of the traps. In addition to spraying the outside, including the grass and flower beds, Isaiah also sprayed inside the garage and the house, as well as laid traps in areas vulnerable to activity. He took time and care to make sure all areas were covered. We appreciate his efforts and thank him for the excellent customer service he provided. We have been Aptive customers for some time and would highly recommend their services.
3 years ago
Samuel Winder Bear, DE
Stephen J did an excellent job in treating my property. First, he took the time to fully understand what my insect challenges were and then he successfully addressed each of my challenges. Prior to using Aptive, I had struggled with large populations of Cicada Killer hornets and beetles. Stephen eliminated both of these long-term issues by applying the treatments in a very thorough manner. As a result, the treatments worked very quickly. Now my family and pets can enjoy our front and back yards, which, previously, we were unable to do for several years. Stephen represents your company very well. Stephen inspired my confidence because he was extremely committed to solving my insect issues. Based on the quality of your employees, I plan to continue my contract with Aptive because I have full confidence in your ability to help me maintain control of insects in the future. Thank you Aptive for using pet-safe, effective treatments and for hiring exceptional employees such as Stephen J.
3 years ago
roo j Pasadena, MD
Very responsive and quick to meet my needs - I recently added new mulch to my flowerbed and shortly thereafter began to see spider webs around my front window shutters. When a Black Widow showed itself, I immediately called to see when they could someone. The next morning, Antonio showed up at my front door and was extremely polite, knowledgeable and thorough. He treated the entire flowerbed, all my downspouts, roof eaves and potential spider-haunts around the exterior of my home. He even made sure I was scheduled for a follow-up treatment in a few weeks. Knowing that I can call at a moments notice and get excellent service and response gives me a lot of peace of mind!
3 years ago
Deborah Brooksville, FL
I answered the door and thought, another sales pitch. Was I ever wrong. This was a down to earth, comfortable conversation with a smile as big as joy can show. Holly (sp) was knowledgeable, professional, patient as she
came back later, not pushing and so showed
the company goal of customer satisfaction . Would have to give her a ten out of ten if anyone is keeping track😁
Nigeria came today to start the initial treatment for the bug problem we have. He was just great, being professional, courteous, thorough, recommended helpful things going forward. Spent extra time hitting each fire ant pocket and several times asked if he could help with any other needs. Do you score 200 on a 100 scale? Thanks Nigeria.
3 years ago
dj claypool Vista, CA
The 5 star is for one of Aptive's technicians, Nicholas M. He is very professional, thorough and their best technician!!! He reminds me of what Aptive (Corporate and technicians) were like where they were starting in my area. Unfortunately, the company is awful, but he keeps me with them. 10 stars Nicholas!!!!!
Aptive Environmental - you get negative 5 squares... no stars for you!!! 5 years ago, Aptive Environmental would have gotten a 5 star review, Corporate changed everything - no longer have any customer service, no contact with a person (other than their poor tech's who are given different information than what Corporate says ...i.e. email stating your service date and time frame for tech to arrive and then tech's schedule is completely different than what email states).
4 years ago
E H Mower San Diego, CA
Friendly, courteous, knowledgeable and on time are excellent qualities for your employees to have, and Josh and his coworker definitely have those qualities. There has been only one time during a past visit when an employee seemed to be more in a hurry than wanting to do a good job. Unfortunately I was not at home at the time and heard from my nephew about him afterwards and I don’t have a name. Ever since then, your employees have been great. The guy who came here on 12/15/2020 was very helpful and informative and was the first to tell me that he could put a rat trap in the backyard to maybe help keep rats away from my macadamia nut trees. I’m sorry that I can’t be positive, but I think his name is Stephen.
4 years ago
Paul Dormeyer Grover, MO
First I want to say that our tech,Willie, did an absolutely outstanding job. He completed every aspect of the service with total professionalism. He said he strives to do the best he can at what he does and it shows. He made sure every product he applied had complete coverage and was sure to tell me what he was doing and what to expect from the product. Aptive is fortunate to have an employee like Willie who takes so much pride in his work to the customers satisfaction.
I had been a previous customer of Aptive but had dropped the service. There is no comparison with this service compared with what we saw previously. Previously with Aptive the tech who did our service dusted around the eaves and spread a little product on the ground. We assumed thats what we should expect. Since we decided to give yo a second chance we were shocked at what we should have gotten with prior service. Not only did Willie dust for spiders and nests, he put product around the house, put spots of a dust under the siding. Put out bait traps and the sprayed around the foundation and then came into the house and sprayed product around the baseboards and inside a cabinet where we see ants periodically. He sprayed the basement base and put out spots of ant gel where the ants had come in.
Now that’s complete. I think you can see what we got for our money with previous service from Aptive compared to now. There is no comparison. We are happy we gave you a second whence with service like it should have been. Lastly Willie is a great part of why we are so pleased.
4 years ago
Stephanie Montreal, QC
We have been with Aptive for over a year and they are all great. Helpful customer service when you call, fast to resolve and schedule, and amazing friendly, polite, respectful and extremely knowledgeable field experts as the techs we always love to see. We truly enjoy the quick visit, even if just at 9am on Saturday, sharing our morning routine like a part of our family breezing through the house taking care of the cracks & crevices while being passed among all 3 of us for delightful conversations and joy filled laughs. I don't see us ever choosing another company as we've been taught exceptionally well about the safety of the perfectly developed products as we are a home filled with a few kitties, a couple lizards and raising their food plus autistic young daughter mom shares being on the spectrum as well. Aptive is the easy respray anytime a pest returns & a blessing on our organic vegetable gardening along with our hobby of growing plants.
4 years ago
linda richards Chicago, IL
hi i am Linda R but account under James M. i am giving 5 stars to Tim P, not the entire Aptives company. i usually do not have a good experience with APTIVES, but today Tim Perry came to do the quarterly and i was very impressed. he was so detailed in everything. he did the outside dusted and swept for cob webs and did the garage and crawl space. Ive noticed many aptives reps. do not bother to do anything outside in winter, or want to go in the grawl space. But Tim did everything i asked. he treated it like it was his own house and really woked from his heart. He significantly exceeded and went above and behond. He even noticed that the previous guy gave me the wrong traps for ants. it wasnt for ants, it was for cockroaches. i needed ant food. Thank you Tim
4 years ago
Teri Seattle, WA
Hello,
Mike D came and treated my perimeter around the house, he did a wonderful job. I had to call ahead to the office to check if they could come between certain hours, since I work a split shift giving me a few hours in the middle of the work day to go home & keep my dog inside while they treat the house border. He showed up perfectly in the time frame & quietly got to work my dog wouldn’t have noticed if he wasn’t paranoid and always looking out windows to see what he may be missing something outdoors. I appreciate that the technician doesn’t come and knock at the door they just do their thing. Thanks for keeping my pest population down at my home.
4 years ago
JOE TIEMANN Cibolo, TX
Michael C was totally professional, courteous, and personable. I am confident he did a thorough job in treating my home and property today.
My issue today, as always, is with management. I have repeatedly told you that I want one technician assigned to do my house. I do not want a different person every time. You have never fixed this problem for me, and I am fed up! Today Diana told me again that the problem was fixed and that Mike would be assigned to do my house. If he is not working on the day I am scheduled, you must reschedule my appointment. If you in management don't get this right, I will change companies. TJT
4 years ago
