Name: Aptive Environmental
Rating: 4.8

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Verified Customer

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Yuliya Filippova NA

2 years ago

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Verified Customer

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Michelle Duncan NA

2 years ago

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Verified Customer

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Anna Vessa New Jersey

3 years ago

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Christopher Weithers

I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.

2 weeks ago

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sarah sourile

Great communication, they show up when they say they will be there, when a problem does arise they are prompt on resolving it

2 weeks ago

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Glenn McIntosh

Aptive technicians are consistently thorough and courteous, and I appreciate their post-treatment reports, complete with photos.

2 weeks ago

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Ali Smit

The technician was polite, friendly and thorough. He asked if I had any requests for this service and he fulfilled the request to my satisfaction.

2 weeks ago

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Jeff Sawyer

I just had another good visit to take care of potential pest issues at my home. Active personnel are courteous, prompt, and knowledgeable.

2 weeks ago

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Rachel Martinez

Asked if I had concerned before starting treatment. He was punctual, friendly and thorough. Provided photos of specific treatment areas .

3 weeks ago

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Joseph Jimenez

Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.

1 month ago

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Teresa Burke

I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated. What I didn't like were: 1) I'd told told customer service that I needed to be called to ensure shsomeone is home. I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳. 2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted. 3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳. Lastly, I'm done with this company. It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.

1 month ago

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Shane Cook

Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.

1 month ago

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Susan Esquivel

Service was great. He let me know he was on his way so I could keep my dogs inside. He went out of his way to treat a wasp nest that we couldn’t find. Thank you.

1 month ago

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Karin Wilson

Devon kept me informed of what he was doing from when he would arrive to what he worked on. He was very responsive to my texts, and I am appreciative of his service.

1 month ago

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Paul Ross

Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team

2 months ago

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Nora

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

2 months ago

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Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

2 months ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

2 months ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

2 months ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

2 months ago

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Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

2 months ago

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Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

2 months ago

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Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

3 months ago

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Grant Birdwell

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

3 months ago Edited December 12, 2024

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HM C

Eusebio was great. He let me know before he arrived. He was courteous and helpful. I gave him a description of the bugs I have seen in and around the house. He jumped right in taken care multiple areas I highlighted. Appreciated he putting on shoe covers when coming into the house (as we are shoes off household).

3 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

3 months ago

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

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Ms. M

Dan was so professional, competent and kind. He asked me what my concerns were. He explained the process and began the pest control service. When he was finished; he came to the door and gave me a summary of what he did. I was well satisfied. I am grateful. Thank you so much!!

3 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that Dan was professional, attentive to your concerns, and took the time to explain the entire process. We’re glad the service met your expectations, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out!

Oct. 4th, 2024

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信耶穌上天堂

Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.

3 months ago

Reply from Aptive Environmental

We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!

Oct. 3rd, 2024

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Amber Furst

Always go above and beyond! Their technicians are amazing every time!

22 hours ago

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Leah Gann

Marcus was thorough and gave me plenty of advanced notice before arriving.

5 days ago

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Brenda Reiss, Advisor-Real Estate

She was most excellent. Very thoughtful and full of knowledge!

5 days ago

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Crissy Terry

We had a problem with scorpions and since we started using Aptive we have not had any scorpions.

1 week ago

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Shawn Barnett

Paul did a great job keeping us in the loop as to where and what he sprayed. Thanks!

1 week ago

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Rosemary Mason

Dylan did a great job. Always professional. Listens to our needs and completes the task.

1 week ago

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David Starnes (Cedar Park Local)

I've been using Aptive for several years and have never had any issues. Great service.

1 week ago

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Terra Brimberry

The adaptive team is always on time, communicates clearly and does a thorough job. Highly recommend!

2 weeks ago

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Pam Fleming

Technician was kind and courteous. He made Sure to access areas of potential concerns and problem areas

2 weeks ago

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joe nipper

On time,nice guy, answered all questions, did all I ask plus Your pric re s are high but the results aRe remarkable.

3 weeks ago

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Michael Quinn Sullivan

Aprive’s team is highly professional and courtesy. Eusebio has done a great job for us every time he visits!

3 weeks ago

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David Spinelli

The show when they say they will and do their job. Always ask if we need anything else done. Very easy to work with.

4 weeks ago

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Linda Travers

He texted when on his way, very kind and listened. Offered suggestions and insight. This review app stinks. Won't let me finish

1 month ago

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Kate Wallace

Sasha was friendly and efficient. She did the regular treatment but also did preventive care for ants. Their professionalism is exceptional!

1 month ago

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Martha Gonzalez

As always, Ken did an outstanding job. It doesn’t matter who it is that comes to treat, they’re always professional and thorough!

1 month ago

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Iris Marquez

Communication, thorough and picture of areas that were treated or where they saw some issues. Always trust they do a great job. Thank you.

1 month ago

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Shanisa Thompson-Bergeron

I dislike nothing! They have all been thorough, knowledgeable and friendly and I haven't seen a pest since using their services. I highly recommend.

1 month ago

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Jonel Peralta

The company is super reliable, has excellent customer service, is affordable, and always addresses any questions or concerns I may have.

1 month ago

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Fred Proctor

Our tech was knowledgeable and treated our ant problem quickly. He was very personable and would be welcome in our house anytime. Thanks

1 month ago

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Paul Castellana

Cam is fantastic! He listened to my concerns, made a plan to remove the pests and implemented the plan with a great attitude. Really good guy and a smart technician .

2 months ago Edited January 17, 2025

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M hilton

The service technician was communicating with me and sent photos of the work! He was professional and knowledgeable as well. This is why we stay with Aptive!

2 months ago Edited January 14, 2025

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Karyn Ballmann Wilson

Technician was on time, let me know he was coming, was kind and thoughtful, and did all the necessary services + a few more that I asked him to add in.

2 months ago