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Recent customer reviews
Paola Martinez 11/10/2016 | Rated 1/10
Not a military friendly company. I called Ford Motor Credit because I needed an authorization from the lien holder in order to ship my vehicle back to the U.S. I have done this process about 3 times with USAA and I instantly got the letter. It has taken Ford more than a week and I still dont have the authorization. It took them 3 business day to upload an application to my account. I uploaded their requested documents right away. 2 days later, I had to call to ask about the status only to find out that they needed somethig else and had not informed me. This company needs a lot more experience when working with military. Requesting references and the new address from the place you are moving to is difficult since you won't really know your address until you get there. Also, no one really knows you. They are an extra headache when you are trying to conduct a move for military reasons.MORE INFO
LARRY GROSS 11/10/2016 | Rated 4/10
System has been inoperative 24 days as of 23 June 2012. slow serviceMORE INFO
Glenn Andrew 11/10/2016 | Rated 0/10
I purchased 170 dollars worth of product, I attempted to do on line but at the end I was instructed to call. They did not have a copy of what I tried to order on line so I had to go back to the site to get the codes. After placing the order it was all I could do to get off the phone with them trying to sell me more stuff, I was 45 min. in all. When they took my address they got it wrong ie Tuscan instead of Tucson and the number was off by two. One of the items made it some how but the balance did not. I called to find out what is going on they said they would need to consult the delivery people, 3 weeks still no product, refund, or call back.MORE INFO
Paul Meadows 11/10/2016 | Rated 0/10
Paul M. June 23,2017 First did not know was not dealing with ADT direct, Defenders are the worst. Second the installer installed excessive sensors and tried to get me for a over $ 2,000 charge. I Balked and wanted regular defined install as in ad.. Installer went ahead and installed excessive censors that continued to go off. 18 glass sensors where three would have worked. Now have a invoice from the City for three false alarms and now their response policy is "whenever some one is in the area" timing. Had technician from ADT evaluate system and stated "installation disaster". System cannot be trusted and he powered down the system. That was on June 15th. Contacted AFT, I thought and always got Defenders no matter how many numbers I tried. Finally got someone to transfer me directly to ADT. They said that I needed three service calls within the first 90 days to have the system /contract cancelled with Defenders. Defenders are the only ones to do this-like trusting the fox to guard the hen house. Well I am waiting for my their service call so I can do the cancellation per their contract. Sorry I ever answered the ADT flyer, so I thought.MORE INFO
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