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Recent customer reviews

Mark Smith

01/19/2018 | Marietta, GA

I have a very small retail business so I was considering all payment options. I gave Cayan a call and I learned a lot. In the end I signed up with them. In all honestly, I haven't actually used it yet, but from the people that I've worked with and those that deal with different payment systems I know that they are highly regarded and reputable. Especially in terms of customer service they're regarded as the best. The person that I've dealt with has been really good. Customer support is really friendly. They have been prompt whenever I had a question or an inquiry. They've emailed me or called me back within minutes. Actually, they follow up with me within thirty minutes of me first contacting them. It has been a positive experience. I think that they should look to get mobile payment options instead of using swipe, especially since everything seems to going that way.


Mark Pope

01/19/2018 | Drewryville, VA

I got it mainly because of the rates that they had. Every time I've called them they got me what I needed very quickly. I can do everything from my computer, including the sales and everything.


Samir Baidoun

01/19/2018 | New York, NY

We just needed it at the time you know. I had been with Merchant Warehouse before Cayan bought the company and took over so we decided to just stick with it. The service has been good so far and I'm happy with it. Compared to Merchant Warehouse they have a much better customer service. Every time I call them I get an answer. I do have to wait a little bit on hold, and I'd like them to improve that, but I guess every company does that. I've never had a problem with them and they've answered my questions. I've had no issue whatsoever with the equipment, it's working for me. I want to stick with them since loyalty is important for us, but they could do a bit better with the price and rates.


Terry Hooper

01/19/2018 | Traverse City, MI

I have a business and I needed something like this. Since they were reasonably priced I went ahead and got it. I've been with them for a lot of years now and I've had absolutely no problems with their customer support. They always answer the phone. I've not been able to get my reader to work though. It hasn't really been that big of a problem since we're a small business and the app itself works. We really haven't bothered to try and get a new reader. Though I'd like to be able to use the app on an iPhone since my sister has one, it'd be nice.


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