Medical Alert Reviews

86 Companies

12,365 Real Customer Reviews

4.4
Average User Rating

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9.3

Overall Score

  • Price Lock Guarantee and Lifetime Warranty
  • Free Equipment and Shipping
  • 30-Day Money Back Guarantee
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Medical Guardian

  • Price Lock Guarantee and Lifetime Warranty
  • Free Equipment and Shipping
  • 30-Day Money Back Guarantee
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8.8

Overall Score

  • No Contract and Lifetime Warranty
  • In Business Since 2006
  • 30-Day Money-Back Guarantee
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MobileHelp

  • No Contract and Lifetime Warranty
  • In Business Since 2006
  • 30-Day Money-Back Guarantee
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6.8

Overall Score

  • Free Equipment
  • No Contract
  • GPS Tracking Available
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LifeStation

  • Free Equipment
  • No Contract
  • GPS Tracking Available
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6.0

Overall Score

676 User Reviews

a month ago

  • Free Shipping & Activation
  • No Equipment Charge & Free 2nd Button
  • 30-Day Money Back Guarantee
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Medical Alert

  • Free Shipping & Activation
  • No Equipment Charge & Free 2nd Button
  • 30-Day Money Back Guarantee
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5.7

Overall Score

20 User Reviews

2 months ago

  • Special Benefits for AARP and USAA Members
  • 6-Month Money-Back Guarantee
  • Monitoring Centers Available 24/7
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ADT Home Health

  • Special Benefits for AARP and USAA Members
  • 6-Month Money-Back Guarantee
  • Monitoring Centers Available 24/7
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5.7

Overall Score

44 User Reviews

6 months ago

  • No Contracts Required
  • Monitoring Centers Available 24/7
  • Compatible Mobile Apps Also Available
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LifeFone

  • No Contracts Required
  • Monitoring Centers Available 24/7
  • Compatible Mobile Apps Also Available
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5.3

Overall Score

118 User Reviews

16 days ago

  • Only Available in the U.S.
  • 30-Day Risk Free Trial
  • In Business Since 2009
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Medical Care Alert

  • Only Available in the U.S.
  • 30-Day Risk Free Trial
  • In Business Since 2009
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5.0

Overall Score

49 User Reviews

2 months ago

  • $24.95-$44.95 Per Month
  • In Business Since 2012
  • No Activation Fee

One Call Alert

  • $24.95-$44.95 Per Month
  • In Business Since 2012
  • No Activation Fee

4.4

Overall Score

37 User Reviews

2 months ago

  • Monthly Price: $19-$51
  • Equipment Fee: $99
  • Activation Fee: Free

Rescue Touch

  • Monthly Price: $19-$51
  • Equipment Fee: $99
  • Activation Fee: Free

4.2

Overall Score

309 User Reviews

a month ago

  • 24/7 Customer Support Provided
  • Not Limited to Medical Emergencies
  • Free Activation and Shipping

Life Protect 24/7

  • 24/7 Customer Support Provided
  • Not Limited to Medical Emergencies
  • Free Activation and Shipping
#1
  • Price Lock Guarantee and Lifetime Warranty
  • Free Equipment and Shipping
  • 30-Day Money Back Guarantee

Medical Guardian Promo

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry.

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#2
  • No Contract and Lifetime Warranty
  • In Business Since 2006
  • 30-Day Money-Back Guarantee

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in business of medical monitoring services for the past decade.

MobileHelp offers three different medical alert systems: Cellular Classic, Cellular DUO, and the new Solo system. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Solo is also a mobile system that provides emergency medical response at home and on the go at a lower price than Cellular DUO, but has a few less features.

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#3
  • Free Equipment
  • No Contract
  • GPS Tracking Available

Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost.

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#4
  • Free Shipping & Activation
  • No Equipment Charge & Free 2nd Button
  • 30-Day Money Back Guarantee

Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America.  Since 2004, Connect America has kept people safe and active in their homes and communities. The medical alert company offers a broad range of in-home medical, on-the-go, and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. They have been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States. Connect America is a government-approved provider of advanced products and services including telehealth and remote patient monitoring in over 30 states. They have an A+ rating with the BBB.

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#5
  • Special Benefits for AARP and USAA Members
  • 6-Month Money-Back Guarantee
  • Monitoring Centers Available 24/7

ADT's origins date back to the late 1800's as a telegraph company. With each passing decade, ADT (American District Telegraph) expanded into more advanced communication technologies before crossing over into the electronic security industry.  In 2011, ADT North America Residential Business became a leading provider of home security and fire alarm systems in North America, serving residential homes, small businesses, and home health business lines. Today, ADT is one of the best-known and trusted brands in the security industry, with over one billion dollars in annual revenue and 6.4 million customers.

If you're looking for home security systems, you can find the review for ADT security services here.

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#6
  • No Contracts Required
  • Monitoring Centers Available 24/7
  • Compatible Mobile Apps Also Available

LifeFone has been in the personal emergency response system business since 1976. Over the years, the LifeFone medical alert systems have earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program. The company offers five different medical alert systems that range from $24.95 per month to $42.95 per month. All systems and plans include a base station, panic button, 24/7 emergency monitoring, easy installation, and optional fall detection.

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#7
  • Only Available in the U.S.
  • 30-Day Risk Free Trial
  • In Business Since 2009

Medical Care Alert Services are provided by Michigan-based, family-owned parent company American Response Technologies, Inc. The company's goal since its inception has been to make the best quality medical alert monitoring equipment affordable to everyone who needs it. Medical Care Alert offers several different emergency response systems and a variety of payment options to suit your needs and preferences. These systems are manufactured by BOSCH, a German healthcare manufacturer that is known for creating hospital-grade medical and communications technology.

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#8
  • $24.95-$44.95 Per Month
  • In Business Since 2012
  • No Activation Fee

A relative newcomer to the field of medical monitoring, One Call Medical Alert has made their mark and provides competitive services. One Call Medical Alert offers in-home services for those with a traditional landline, those without a landline and mobile services for those traveling or needing protection on the go.

Best Medical Alert Systems

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#9
  • Monthly Price: $19-$51
  • Equipment Fee: $99
  • Activation Fee: Free

Rescue Touch is a mobile medical alert system that is waterproof and GPS-enabled. The company is based out of The Villages, Florida and has been in business since 2001. The completely mobile medical alert system is ideal for seniors who live an active lifestyle and for seniors who have served in the military.

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#10
  • 24/7 Customer Support Provided
  • Not Limited to Medical Emergencies
  • Free Activation and Shipping

Life Protect was incorporated in 2013 in the Norfolk, Virginia area. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit. The company features fixed monthly pricing, a 30-day money-back guarantee, an optional nurse hotline, and no contracts. However, the company doesn't feature much upfront information on its website.

Best Medical Alert Systems

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Important Things to Know Before Choosing a Medical Alert System

There are many things to consider when buying a medical alert system — after all, this system will be the lifeline for your loved one living alone and having a hard time getting around. You want to make sure that you're getting the best quality with the most versatile features while not cutting corners. Many businesses are poised and ready to sell you a medical alert system with monthly monitoring, but here are some things that will be good to know in the process.

Medical alert system basics

Just about every medical alert service functions with the same devices: a base station, an emergency button worn as a pendant or wristband, and a 24/7 monitoring center. Some more advanced medical alert systems include features such as fall detection and built-in two-way communication, but these emergency systems are typically more expensive. All of these work together to provide you with peace of mind and safety.

The base station contains your personal contact information that will relay your name and address to a medical professional when you activate your alert button. The system plugs into your wall outlet and should sit on a table or other flat surface nearby. Depending on the system, it could be ready to go at this point or you may have to plug it into a landline connection. Landline connections are cheaper, but cellular out-of-the-box systems are more convenient.

Your emergency button is the device that you should have on you at all times. Usually, it is outfitted with a pendant or wristband. It is also water resistant so it can be worn in the shower or while you're doing dishes or cleaning. If you experience a fall or another emergency, press the emergency button and it will send a signal to the base unit that you've experienced an emergency. From that point, the base unit will send an emergency signal to a remote monitoring station.

In-home and mobile systems

Due to their limited range, in-home medical alert systems are noticeably cheaper than mobile medical alert systems. They're manufactured for seniors that hardly ever leave the comfort of their home. The range of the base station isn't farther than 600 feet on average, meaning that the base station will lose communication with the emergency pendant if it goes beyond that. If your loved one is a homebody who isn't going to make too many trips out of the house, you'll be just fine with one of these.

On the other hand, if your loved one is living an active lifestyle and wants the freedom of going anywhere, a mobile medical alert system is going to be the best option. These usually cost anywhere from $15 to $25 per month extra depending on the company and package. These systems have a limited battery life and need to be recharged every night, but can be tracked anywhere through cellular GPS technology. If your loved one wants to take the emergency button on a walk in the park or weekly grocery trip, that's no problem at all. If there is an emergency, just a press of the panic button will summon emergency personnel who will be able to pinpoint the exact location via GPS coordinates.

Monitoring

Any medical alert company worth its salt will have your station monitored by a monitoring station 24 hours a day, 7 days a week, 365 days a year. This means that you should have the peace of mind of pushing the panic button and having someone available at all times. Also, look for certifications. Two important names are Underwriters Laboratories and The Monitoring Association (formerly the Central Station Alarm Association). Underwriters Laboratories tests safety equipment such as home security and medical alert equipment to make sure it is properly manufactured, and the organization also certifies monitoring stations for quality. A monitoring station specially certified by The Monitoring Association serves as a badge of reputability, so if a company has monitoring stations certified by either of these organizations, they're doing something right.

Contracts

The shorter the contract, the better. Top tier medical alert companies will operate on a month-to-month basis, so there is virtually no contract to deal with. Whenever you feel like canceling your service, you should be able to contact your company representative, ship back the system, and get your refund without a problem. However, be wary of companies that try to rope you into a long-term contract. If you end up signing a long-term contract and decide you don't need the system after a few months, you're stuck with it. And if you insist on returning it, you might be forced to buy out of your contract, which could cost you hundreds of dollars. Make sure you do your due diligence and ask your company representative specific questions about contract terms. You could be saving yourself hundreds of dollars and huge headaches in the long run.

Activation and equipment fees

Some medical alert companies will offer a low monthly rate, but charge you substantial installation fees to offset those low prices. When this is the case, a company won't post anything on their website regarding installation or activation fees. When you talk with a representative, make sure to ask about installation and activation fees. Aside from the costs, it could take time out of your day that you could be spending elsewhere to stay home while a professional comes over and installs your system. Our findings show that top medical alert companies with high customer satisfaction typically don't charge any kind of equipment fee or activation fee, so make sure to read reviews to see what other customers are saying.

Warranties

Most medical alert companies will offer some kind of warranty on their equipment. Usually, it's a limited warranty for one or two years, but top companies almost always have a lifetime warranty on equipment. This means if anything arrives defective or degrades over time, you should be able to get it replaced free of charge. This is another thing you'll want to ask your company representative about before you sign on the dotted line. Make sure you know the specifics of the warranty information before you make any final decisions.

How do medical alert systems work?

Medical alert systems function with a base unit, an emergency call pendant/bracelet, and a monitoring station. Depending on the package you order, the medical alert system will function either as an in-home unit or a mobile unit. If you experience a fall or other medical emergency, you can push the panic button on your pendant/bracelet and it will relay a signal to the base unit. The base unit then sends a signal to a remote monitoring station where certified representatives contact you to see if you're alright. If you need help or if they can't hear you, they dispatch emergency personnel to go to your house. There isn't any extra cost for how many times you push the button — just pay a monthly fee.

How can I tell if I need a medical alert system?

You're probably asking if a medical alert system is even necessary right now. It's true that you might not even need a medical alert system for your loved one, but you should ask yourself a few questions first. Is your loved one over 65 years old? Does your loved one have a hard time moving, including standing up or walking? Does your loved one live alone? Does your loved one have trouble seeing or hearing? Does your loved one suffer from conditions such as osteoporosis?

If you answered yes to more than two of these questions, a medical alert system should be a serious consideration.

What should I know about medical alert system contracts?

Most of the best medical alert companies in the business will why away from long-term contracts and instead offer contracts that operate from month to month. Some companies will give you the option to reduce your monthly payment if you commit to a quarter or a year of service, but you might have to buy out of these contracts if you decide you want to prematurely return the system.

Also, keep your eyes peeled regarding warranties. The best medical alert companies will offer full lifetime warranties on their equipment so you can return anything if it's defective or if it breaks. Some companies will ask for inexpensive restocking fees or require you to pay shipping, so make sure you have ample time to read the terms and commitments before you sign any contract.

What's the difference between a mobile and in-home system?

Truthfully, there are multiple kinds of medical alert systems, but mobile and in-home systems are the most common. An in-home system will communicate to the monitoring station through a landline, cellular, or Wi-Fi signal when the emergency button is pressed. The alert pendant will only have a range of a few hundred feet from the base station, so it's not ideal if your loved one spends significant time out of the house.

In contrast, mobile systems communicate with monitoring centers with a cellular connection. Most of these systems also have GPS locating capabilities, so you can take your medical alert device just about anywhere. When you press the alert button, it will send the alert signal to a monitoring station and transmit your coordinates to emergency personnel so they'll know your exact location. These systems do need to be recharged daily, however.

How do I talk to my loved one about medical alert systems?

It can be difficult to discuss getting a medical alert system with loved ones because, to them, it can feel like a loss of independence. But this simply isn't true. A medical alert system is a way to reinforce their independence and save money instead of paying for an expensive in-home nurse or retirement home. Aging is inevitable, but a medical alert system is a way to make it easier and safer for those who only want a helping hand when they absolutely need it.

What is the best medical alert company?

The best medical alert company is ranked according to our criteria and customer reviews. Usually, the company with the most positive user reviews is ranked number one at Best Company, but this isn't always the case. Our criteria at Best Company involves which company scores best in regards to price, equipment fees, activation fees, contract lengths, warranties, and device range. The most important thing is that consumers get quality products and reliable services while saving money, so when you pick the top-ranked company at Best Company, you can feel confident that you're getting high-quality products and great customer service.