Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
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9,723 Reviews

Review Breakdown

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Sentiment Criteria

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anonymous
August 23rd, 2019 Albany, NY DETAILS
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They were very responsive to any questions that I had. We tested it and the testing went fine.

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Linda
August 23rd, 2019 Martinsville, VA DETAILS
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I fell in the kitchen and pressed the button and they called my daughter and son. The medics were there a few minutes later.

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Richard
August 23rd, 2019 Roanoke Rapids, NC DETAILS
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They have been very kind to me. I like all of them.

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Dorothy
August 23rd, 2019 Landrum, SC DETAILS
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I have tested it and got an immediate answer. I like everything except it's a little bit big.

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D
August 23rd, 2019 Sandy, UT DETAILS
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It's convenient and easy to set up. They are quick to get ahold of. We've tested it and it works fine.

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William
August 23rd, 2019 Crestview, FL DETAILS
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It's handy. I checked it and it worked perfect.

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Valerie
August 23rd, 2019 Ocala, FL DETAILS
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I've called twice and both times they answered my questions quickly. The only thing I don't like is I've had a hard time getting the necklace on.

Verified Customer

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Marion
August 23rd, 2019 Hopkins, MN DETAILS
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I wear it all the time and feel very comfortable wearing it.

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Gregory
August 23rd, 2019 Mission Viejo, CA DETAILS
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I had a false alarm and was impressed with the quickness of the response.

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Edna
August 23rd, 2019 Yuma, AZ DETAILS
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It gives me the feeling of having someone with me at all times. They have been very helpful they were so nice when I tested it. They told me to know they were here for me all the time.

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Gwen
August 23rd, 2019 Rocklin, CA DETAILS
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The charge is supposed to last 5 days but it doesn't quite get there. Everything else is great. It accidentally went off twice when I was getting used to it. They were very prompt answering and very kind.

Verified Customer

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Theanna
August 23rd, 2019 Wichita, KS DETAILS
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Works very well but I don't like that it's so big and clunky.

Verified Customer

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anonymous
August 23rd, 2019 Fort Bragg, CA DETAILS
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Easy to use. They answered right away when I tested it and they verified my location and identity. They were friendly and informative without being pushy.

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Carol Beckst
August 23rd, 2019 Woodland, CA

The first monitor was large and totally unacceptable to my wife she called and talked to someone who overnighted a smaller unit which she was pleased with. We are very satisfied. Thank you

Verified Customer

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Linda
August 23rd, 2019 Murrells Inlet, SC DETAILS
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I pushed the button a couple of times and the response was very quick. They were very nice on the phone about it. They're very quick and just very pleasant to talk to on the phone.

Verified Customer

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Elizabeth
August 23rd, 2019 Munster, IN DETAILS
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I like the speed that it device was sent out and the price.

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Carol
August 23rd, 2019 Middle Island, NY DETAILS
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I like the fact that it's lightweight when I'm wearing it around my neck. I tested it and it was fine.

Verified Customer

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Montesa
August 23rd, 2019 Huntington Beach, CA DETAILS
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I like everything about the device. It's convenient. I've tested it and everything went well.

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Howard
August 23rd, 2019 Virginia Beach, VA DETAILS
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I haven't had to use it but when I tested it, it worked pretty good. The people from Medical Guardian were good and caring. The only thing I would say about it is that they need to make it a little bit smaller.

Verified Customer

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Ronald
August 23rd, 2019 Valencia, CA DETAILS
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It's easy and available for me. It's accessible. I tested it once and it worked perfectly well. We tested it once and we got a great response.

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Arnold
August 23rd, 2019 Apple Grove, WV DETAILS
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It won't stay together. The wristband falls off, the pendant falls off. I can't get either one to tay on before he's needed it. The customer service has a quick response. If it would be a good device, it would be a good system.

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Mark
August 23rd, 2019 Lakeside, CA DETAILS
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It has two be charged every three days. It's awfully heavy hanging around your neck. I tested it once, we pushed the button and they called right away.

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Helen
August 23rd, 2019 Lewes, DE DETAILS
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I've tested it and bumped it by accident once - it's available when I need it.

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Pat
August 23rd, 2019 Sanford, NC DETAILS
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I wish it was a little bit thinner. I tested it and they answered immediately. They were very supportive. I think they answered some questions for me and they were very nice.

Verified Customer

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Karl
August 23rd, 2019 Inverness, FL DETAILS
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I tested it twice. I like it very much. The customer service is very good.

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Richard
August 23rd, 2019 Sun City, CA DETAILS
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Tested it when we first got it and they answered right away.

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Ella
August 23rd, 2019 Center, TX DETAILS
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Medical Guardian is a great company. Great customer service. I can't remember the girl's name but she was real real good. The whole process was easy. They helped us out to get everything set up.

Verified Customer

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Nancy
August 23rd, 2019 Henderson, NV DETAILS
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It's slightly bulky. The customer service was very prompt.

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Jeannette
August 23rd, 2019 Frankfort, IL DETAILS
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It's easy to use. My son tested it when we first received it and it was very good.

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Paul
August 23rd, 2019 Forest Hills, NY DETAILS
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It's easy to use so far. Easy to set up, easy to use. I tested it when I got it and it seemed to work okay.

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Kathy
August 23rd, 2019 Katy, TX DETAILS
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When I tested it, they came out really quick so I was really impressed. They answered it when I tested it.

Verified Customer

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Anonymous
August 23rd, 2019 Daytona Beach, FL DETAILS
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The only thing I dislike is the size. It's large to be lugging around your neck. That's the only bad thing. I haven't had to use it but last night I unintentionally let it drop a little ways and they called me which was very good.

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Gene
August 23rd, 2019 La Prairie, IL DETAILS
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The customer service was thorough and kind on the phone.

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Henry
August 23rd, 2019 Geneva, IL DETAILS
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I like medical guardian just fine. I don't like that you have to carry around the GPS thing on the side and the fact that it runs down all the time but when I tested it, it worked.

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James
August 23rd, 2019 Hamilton, OH DETAILS
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I've tested it and the test was easy and went well.

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Anonymous
August 23rd, 2019 The Villages, FL DETAILS
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With this particular model I can only have the thing that goes around my neck and it hang and hangs and I can't get a wristband. I think it is pretty functional. I don't have any problems with the device. All my questions I've had for customer service, haven't been answered to my satisfaction. I would like their customer service to be more proactive.

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Joy
August 23rd, 2019 DETAILS
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The wrist device could be improved, I had a problem with it but it is very comfortable to wear the necklace. Medical Guardian is reputable company.

Verified Customer

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Carol
August 23rd, 2019 Round Rock, TX DETAILS
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I've already had to use it and it works the way I hoped it would and I got a very quick response.

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Birgit
August 23rd, 2019 Saint Paul, MN DETAILS
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I tried it out and it works fine. It gives me security because they check in with me.

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Sandra
August 23rd, 2019 Boerne, TX DETAILS
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I love that you can wear it in the shower and when I've tested, it's worked great. They were concerned and just really good. The only thing I dislike is it is too heavy.

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Lisa
August 23rd, 2019 Mesa, AZ DETAILS
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Responsive when I called customer support. They knew me and it was fine. I like that I can wear it in the shower but I don't like that is so big and doesn't look like jewelry or something more attractive.

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Anonymous
August 23rd, 2019 Houston, TX DETAILS
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Test was fine once we got a good charger. When we called them, they immediately sent everything.

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Charlene
August 23rd, 2019 Sharpsville, PA DETAILS
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A little bit annoying getting used too it being around my neck but otherwise it is comfortable. As far as I know it is working right.

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Barbara
August 23rd, 2019 Fort Lauderdale, FL DETAILS
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I think it is a little too expensive but I needed it because I live alone and I am a senior citizen. Everything is doing great though I wish it was clipped to my back pocket instead of hanging around my neck. Once I was cleaning the kitchen and hit it by mistake and the response was fine.

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Frank
August 23rd, 2019 Santa Fe, NM DETAILS
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It is for my mother who is ninety two and I feel safe because she lives alone. She barely hit it and they contacted me immediately.

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Anonymous
August 23rd, 2019 Ranchester, WY DETAILS
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I feel a lot more secure with it, I feel able to move around because I know I've got the necklace and bracelet and I can go outside. It was fine when I tested it. They answered right away.

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Martha
August 23rd, 2019 Scottsville, KY DETAILS
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I like that you can wear it around the neck or the wrist and I like that the signal has good strength as far as distance. The only thing is that there has been an issue with the one around the neck. Customer service answers our questions very clearly every time we call. Even though my mother can be difficult to understand, they are patient.

Verified Customer

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Ruth
August 23rd, 2019 Wichita, KS DETAILS
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Attractive and it is easy to use when I tested it.

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Anonymous
August 23rd, 2019 Edgewater, FL DETAILS
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Customer support was responsive and answered our questions. Everything is fine and easy to use.

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Anonymous
August 23rd, 2019 DETAILS
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My children feel better now that I have medical guardian and I feel safer with it. It is very reliable, I tested it right after I received it. The customer service people are very nice.