Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
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9,293 Reviews

Review Breakdown

5 star
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6%
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1 star
4%

Sentiment Criteria

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Vicki Cannon
July 15th, 2019 DETAILS
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The equipment didn't work and it took a while to days to get to a person who could help. They finally replaced it with new equipment

Medical Guardian Logo

Reply from Medical Guardian

Jul 16, 2019

Hello Vicki, we're sorry if it took longer than usual to get back to you. We'd like to find out more details of your experience and will message you privately. Thank you so much for your feedback!

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Patrice
July 15th, 2019 DETAILS
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Initial setup was good except they never took care of sending a functional lockbox.

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Anonymous
July 9th, 2019 DETAILS
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Someone called my phone left a message with a positive blood result when I called them back they said it never came in. I was upset and they put me on hold. Another women picked up and all of a sudden they found my blood test. Seems somewhat unorganized

Medical Guardian Logo

Reply from Medical Guardian

Jul 09, 2019

Hello! We think you may have us confused with a different company. We are a medical alert company and do not deal with anything involving blood! Thank you!

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RICHARD YOUNG
July 9th, 2019 DETAILS
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SERVICE UNRELIABLE. SERVICE NOT READABLY AVAILABLE. UNREASONABLE WAIT TIME FOR SERVICE.

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Reply from Medical Guardian

Jul 09, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

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mary secrease
July 9th, 2019 DETAILS
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have to be by main control to talk to someone

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Reply from Medical Guardian

Jul 09, 2019

Hi Mary! We wanted to let you know that it is not necessary to speak into the base station in order to get emergency assistance as long as you press your alert button. We will attempt to call the base station first, if no answer, we will contact your primary residence. If there is no response, then we will dispatch emergency medical services just in case it is needed. Better safe than sorry! We also have all-in-one device that you can wear around your neck or on your wrist in which you can directly communicate with an operator. If interested, please give us a call at (800) 313-1191. Thank you!

Verified Customer

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Hannah Sullivan
July 9th, 2019 DETAILS
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Extremely rude, discourteous customer service reps. They need to be trained to listen to the customer.

Medical Guardian Logo

Reply from Medical Guardian

Jul 09, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Verified Customer

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Barbara Elliott
July 9th, 2019 DETAILS
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They could not give me coverage & did not refund my money

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Reply from Medical Guardian

Jul 09, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

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Gay Brownlee
July 9th, 2019 DETAILS
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pleased with overall service and response to questions

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Jeanne Funnell
July 9th, 2019 DETAILS
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Slightly heavy around neck; needs charging more often than I like.

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Anonymous
July 9th, 2019 DETAILS
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Informative help, ease of setup, price of products.

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Elizabeth Conelly
July 9th, 2019 DETAILS
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Don''t like needing to take the blinking green light in my purse with necklace when I leave home!

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Jodi Magner
July 9th, 2019 DETAILS
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Not very good lucky if we get 1 bar on machine, also invoice doesn't say what credit card the billed etc

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Reply from Medical Guardian

Jul 09, 2019

Hello Jodi, thank you for your review. We will send you a private response to gather more information. Thank you!

Verified Customer

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Cheryl Michaels
July 9th, 2019 DETAILS
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Product seems to be good but I wasn''t impressed with setup process. I had hoped for a more proactive approach.

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Colleen Watson/ Sally Martin
July 9th, 2019 DETAILS
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The online is not up to date with set up.

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Janet Awtrey
July 9th, 2019 DETAILS
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Feel safe but alarm was sent when power went off in a storm and fire truck and Mets came

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Margaret Devan
July 9th, 2019 DETAILS
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Difficult to hear the person at Guardian. Need volume control

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Carol Chomicki
July 9th, 2019 DETAILS
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Choices, quick delivery, easy setup, and good phone support helped us make this choice for Medical Guardian.

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RICHARD RADISEWITZ
July 9th, 2019 DETAILS
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GOOD SERVICE BUT NOT ALWAYSEASY TO MATCH ARRIVAL TIME

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Donna
July 9th, 2019 DETAILS
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Haven't had to use it yet, but when doing a test, they are polite.

Verified Customer

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Adele Frascella
July 9th, 2019 DETAILS
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Received product promptly and good customer service!

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A. T. Maio
July 9th, 2019 DETAILS
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Quick to respond, patient and respectful.

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Rebekah Bowman
July 9th, 2019 DETAILS
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We haven't yet had to activate it, but we have faith that it's a great service.

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SRGeorge
July 9th, 2019 DETAILS
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It took several minutes for someone to pick up

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Kathleen Coffey
July 9th, 2019 DETAILS
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Doesn''t cover outside when I walking with my walker

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linda sundback
July 9th, 2019 DETAILS
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i like how i can use it any wear any time

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Jean Kruszeski
July 9th, 2019 DETAILS
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I am very pleased with the company , the product works great , the price is great.

Verified Customer

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Kelly Tripp
July 9th, 2019 DETAILS
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Best features for price, has worked well for my mother so far.

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Dennis Norman
July 9th, 2019 DETAILS
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Excellent customer service, knowledge, reliability

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Cliff De Roza
July 9th, 2019 DETAILS
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Responsive to my needs when I push the button

Verified Customer

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Ricky Dominguez
July 9th, 2019 DETAILS
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Very happy with the services and very professional and polite personnel

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Carl Scichili
July 9th, 2019 DETAILS
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I check each month on the response and have been very happy on how quick the team responds

Verified Customer

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Katherine Carmichael
July 9th, 2019 DETAILS
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They have been very kind and given me much peace of mind

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Robert Adams
July 9th, 2019 DETAILS
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Ease of wearing. Tested twice answer was quick and profession!

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Anthony Hyman
July 9th, 2019 DETAILS
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Excellent product it works well and I ran numerous tests to make sure

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Sue C.
July 9th, 2019 DETAILS
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Five star rating: it's simple, take the speaker with you in your purse or pocket and you have available help all day.

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Amelia Darrell
July 9th, 2019 DETAILS
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Great customer service. Peace of mind in knowing I have help at my fingertip.10

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Charles McGee
July 9th, 2019 DETAILS
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Good experience and fast delivery of product

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Kenneth Williams
July 9th, 2019 DETAILS
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Just a good company. Good quality and good service. The product was here on time.

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Bettie
July 9th, 2019 DETAILS
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Very good and professional whenever I call with questions

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Connie Bishop
July 9th, 2019 DETAILS
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Customer service was easy and great to work with

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Shawn McCrory
July 9th, 2019 DETAILS
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Peace of mind, ease of use, rapid response in sending unit.

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Helen M. Johnson
July 9th, 2019 DETAILS
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I have not had this program for very long, but they were excelent is helping me learn how to use it and.

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Marie Amico
July 9th, 2019 DETAILS
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dependable Delivery customer service tecks are all so kind

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Catherine Paxton for Elenore Paxton
July 9th, 2019 DETAILS
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Service request handled well. Had to change contact numbers for move.

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Donna Maples
July 9th, 2019 DETAILS
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Easy to work with in representing my mother. Answered questions regarding costs at end of service due to a bad experience with another company and MG has appropriate small restocking fee of device and honors the extended warranty we pay for on the device. The other company did not. MG device much easier to use for my mother than prior company''s device. Their packages were set up to not be charging her for a feature she didn''t need or want to use. Overall, they provide an excellent service with at a lower cost and are currently rated the best medical alert company available. I can see why.

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Roman
July 9th, 2019 DETAILS
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So far so good . I cannot see much about the product because we have not had to use it in an emergency situation all that we''re doing now is to have it on standby in case something happens

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David Cadden
July 9th, 2019 DETAILS
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Great product and service. When my mother used it she received prompt and caring service.

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Cheryl Bohner
July 9th, 2019 DETAILS
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It has products that suit our situation. Customer service seems to be very good.

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Sherry Wilson
July 9th, 2019 DETAILS
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Excellent service - they seem to really care about their customers.

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Sue Kenney
July 9th, 2019 DETAILS
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Great support from team members when setting up and testing pendants.