The response time is really good and it's easy to use.

They were very helpful in setting it up and it seems like a good system.

They send the thing in the mail and you're good to go within like 5-6 days. It's simple for people who are old.

I've been very satisfied with the people we've talked to, they've been very helpful.

I got this after falling in my bathtub and being stuck there for three hours without anyone answering me. Now, I can go any place and I know that I can get help. It was very easy to talk to them and order it and set it all up.

It's easy to push the button to use. It's nice that it reaches out to the rural areas.

They were extrememly helpful from the first time I contacted them. We got the product right away and had no problem setting it up.

They always want to make sure that everything is working fine. We are comfortable getting in touch with them and with the devices. They seem to have been on top of everything from the moment we activated it all.

When we call to check, everybody is responsive. They gave me a phone number so that other people can put it in their phone as a contact.

I just wear the bracelet or put it in my pocket. I use the larger one if I ever leave home. I've had good conversations with them when I was setting it up, they're very good at exlaining how everything works.

There's quite a length of time on the phone calls, but they've been responsive and send replacements.

The only issue I have is the unnecessary calls that are required. It did what it was supposed to do, but it is a little pricey.

I've used it 4 times, each time I didn't need it, apparently I turn it on frequently. They are very polite, on time, and just kind. They answer quickly and are very efficient.

I wear it mostly around my neck, and they are very prompt and courteous when you call in to make a test. It's a bit smaller than others, and it's very easy to use. The fact that it has a GPS on it is quite a benefit.

They've answered my questions every time I have called.

I work out in the yard a lot and I am able to keep it with me all the time. They are very dependable and answer quickly. I test it once a month and everything works fine.

It came promptly in the mail and was easy to set up with their help. It's better than this local one we had, and cheaper too.

When we originally ordered this for my father he ended up in the hospital. I called and asked if I could suspended the service until he got home and they said yes, they put in suspension because we hadn't even taken it out of the box yet so they put it in suspension for thirty days and told me to call back. In that thirty day period someone else from the company continued to call my mom to say "you didn't set up your medical guardian". That was a little bit of frustration to my mom don't understand. I felt like there was a little bit of a lack of communication or something between the departments.

They were johnny on the spot and answered immediately. We did have an occasion where my husband was putting an end into the charger it correctly and the battery shut down and they notified us right away with an email to let us know what we needed to take care of that and they also notified the other contact people on the list.

When we initialized it, there was somewhat of a delay. The person did not get on the line right away. I told her that we wanted to see if it worked and she connected us with it and there was probably about a two minute delay which made me wonder about you know if my father really needed assistance if that we're going to the real effective.

They've answered right back immediately to make sure that there wasn't a problem. It was fast.

It has to be attached or connected with the radio base or transmitter. For a senior, to have to remember to take the transmitter with them is a little bit of a concern.

They explain the products very well and when I called to activate the device they were very helpful.

I didn't get the device as soon as I had hoped. It was almost two weeks before I received it.

Anytime you call them they've been very pleasant very helpful the couple of times and I've been with my dad to do a test of the system they've also been very very kind and very helpful. I was going to be out of town for a week and I just called them in and switch to contact information which was very easy and then when I got back just you know called him back and they switched it back so with no hassle so that was that was good to know

When I hooked it up they were very helpful and it worked out good.

It seems to much more functional than what I had previously.

My biggest problem is remembering when I go out to take the bass part with me. I'm getting better at it but it's a little bit of a learning curve.

Medical Alert called and stayed on the line. Actually, my sister had called for my mother. They stayed on the line and provided her information. They stayed on the line until the ambulance had gotten there. Right after the ambulance had gotten there, they had actually called me since I was the first emergency contact

It is mobile and it picks up well in a remote area.

I chose Medical Guardian because the device followed me around more than what I had before. I can go places where my other one wouldn't let me go.

My mother wears this all day. The customer support seems to be there anytime she touches the equipment. They answer her questions right away. I do think there should be a couple more options for different watch bands. The black lanyard piece on the necklace is too long and trying to find something else gets difficult.

This device supports people who fall. We picked Medical Guardian for the price and my father uses it all the time. Plus, the customer service reps answer quickly when alerted by the system.

Whenever I need some assistance or I have a question they are always available to answer me in whatever way I need it.

It was easy to set up and and test and everything so it turned out to be exactly what we're looking for.

I've only had to talk to customer service when I set it up and they were wonderful. They walked me through it.

I rate this product high because I can carry it with me and I've got it with me at all times.

They were really fast getting the getting the device here and walked me through it and everything. It was pretty easy.

We have never used a device like this. The company made it very simple and made sure we understood everything that was needed. Very respectful.

I have only had it for a short time but when I accidentally pushed my button they were very pleasant and made me feel that I had not committed a federal crime.