Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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This device saved my life when I fell. Had it not been for having this I probably wouldn't have been found until it was to late.
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I had used another previously, and Medical Guardian is so much better in quality of product and customer service.
If I could give them less than 1 star I could. The first device they sent would not hold a charge, so it was replaced at no cost. The second device they sent would only hold a charge for a couple of hours and quit - dead as a door nail. I have absolutely no confidence in their piece of junk, and will demand my money back. I will post a review on their willingness to refund my money. BTW if Medical Guardian is monitoring these reviews, I will go to court if I have to.
Reply from Medical Guardian
Jul 07, 2020
Hi, Craig. Thank you for your review. We are sorry that your experience with the equipment was less than satisfactory and understand your wanting to cancel the service. We're going to send you a private message to collect account-specific information so that we may look further into this issue for you. Thank you.
My dad took a really bad fall!!! And Sherry was great to me!!!
They are mvery quick to answer when you are in need.
Have not had to use system other than testing it. Response time quick. However difficult for my dad to be heard unless base unit very close to him. He has wrist band pendant
Very good service, the salesman was very knowledgeable and thoughtful.
They were most professional without being pushy. Excellent so far
There is nothing I don't like about it. It is very handy its very handy and I'm glad I have it. They are very good on getting quick response for you.
I really appreciate the thoroughness. My father pressed the button and they called me right away.
One of the main reasons we got Medical Guardian is that it has fall detection. I like that there is no additional equipment, it’s all contained in one unit. I would prefer to have a watch band instead of hanging pendant and I think it could be a bit louder and customer support needs so work and could be more responsive but I do feel like the people genuinely care about their customer they just need to follow up.
Reply from Medical Guardian
Jul 06, 2020
Hi, Gloria. Thank you for your review. We are glad that you have had a generally good experience thus far. We do not offer fall detection around the wrist, as this tends to increase the frequency of false alarms. If you need anything else, please do not hesitate to reach out. Thank you.
I do like that the blue light lets me know it is working and it’s not without a charge. I tested the device once and it went right through. Customer support has been responsive.
Make the sound louder. It’s too quiet and I cannot adjust the sound. I have used it. I fell and the fire department helped me by lifting me up.
The device is too big and hangs around my neck. I wish they would make it a little smaller. It is easy to use. Customer support is very good and patient and kind and prompt.
When it first came, one of the devices, the neck pendant, was not working properly but when I called and explained this, they sent me a new one right away. Customer service was helpful and cooperative. I tested it and they called me back shortly and checked to make sure I was alright.
It makes me feel very secure. It works fine. When I first received it, I tested it. A friendly young woman answered. She was very concerned and we reviewed the information. It was good service. They are easy to work with and very efficient in getting me good information.
I would recommend. The security when I fall or something is good and something I like.
They are very attentive and prompt with the response when I pushed the button. I purchased it after the death of my husband for my own safety. I like the knowledge that it is there 24/7.
It’s there when I need it and really looks after me. We’re happy with the support. I’ve been treated very nicely.
I got it for my mother. I like that there is an option for a necklace or bracelet. We tested it right after we got it and it was working in all good order. They’ve answered all my questions.
I like the security it gives you and the peace of mind it gives you and your children. My son travels all over the country and thought I needed it so I got it to make him happy and it makes me feel safe because I do live in the country and I don’t have any access to fast help if I have a serious problem. I get around pretty good for my age, 79 years old and I hope I never have to use it but I know it is available. The company called me back when I tested it, it was wonderful.
I tested it when I first got it and that went okay. The one thing they didn't do is, my daughter got this for me and they didn't tell her that I had just signed all these papers. She didn't know that and that's not right. They should have told her.
It's well worth it. I feel secure when I have it. They were very helpful and courteous when I call them.
It’s good knowing I have security if anything happens to me I can smash the button and get help. The magnification of their voice was very good when I tested it the first time, though the second time they answered the phone, they had a very faint voice.
The one thing that I like is that if I hit the wrist button of the pendant, it does not go off like my other one did. You really have to push the button to get somebody to answer. The people who come to talk are very and nice and don’t rush you and are very quick to get you help.
Helenann And Tom
You need to do a much better job taking care of seniors if you want to make good products. The first time it went off automatically when we were watching TV, they didn’t call the house, they just called the police department who showed up at the door. I was not happy with that. I am sending the device back.
Reply from Medical Guardian
Jul 06, 2020
Hi, Helenann And Tom. Thank you for your review. We are sorry that you had this experience. We are going to send you a private message to gather account-specific information so that we may investigate this for you. Thank you.
Everything works perfectly so far. It's very easy to wear all the time. It’s not that sensitive where you have to be cautious about it. They’ve been very helpful any questions I’ve had.
I’m satisfied with medical guardian. I haven’t had anything I disliked. It works fine. I have no trouble with it. The person who gave me instructions was very nice and clear.
It's a really good company. I have cerebral palsy and live alone and it does make me feel safer. It’s such a wonderful device to have. It is very cheap so that people can afford it. I would recommend it, I have been telling anyone about it.
It is kind of heavy around my neck but otherwise it’s alright and I don’t have any complaints. I wear it all the time.
Ann De Vries
Its very good...but not excellent....customer service is good
I Love the great Customer Service? They are quick to answer when your in need! Thanks for all you do!
Sitha Y. Holland
If you don't have WiFi it doesn't work inside the house unless you are near a window or outside. Works great outside.
Love it. Keeps my mind safe.love the bracelet type.hope I don't have to use it but if I do IpÅ“
Phyllis Purcell answering for Robert Ripley, Sr.
Customer Service, equipment & price are very good.
Service and communication good. Test of system resulted in connection time longer than promised in ads.
The charging unit flashed continuously; was bothersome during the night. The wrist button was very sensitive; would go off for no reason w/o being pressed
Good product, and comparable value for the price..
Rapid response and technical help is very good
Charles A. Mangum
it is too large and gets inthe way a lot.
Reply from Medical Guardian
Jul 06, 2020
Greetings Charles and thank you so much for your feedback. We are sorry you found your device to be too large. If you'd like to discuss a different product that would better suit your needs then please give us a call at 1-800-313-1191 and our Customer Care team will help you. Thanks again for your feedback Charles, and have a great day!
The battery life issue and the size is too big.
Arlena Cude (daughter of J L Hesteande)
We haven't had to use them, but they have been friendly during the once a month checks and the conversations on the phone when setting up.
Gina Manansala, daughter purchased for Father.
The ease of activation, customer service and usage.
I haven't had to use this yet but the customer service is amazing.
Judy And Frank
I like that there was an option of the necklace and wrist option so at certain times she likes to wear one or the other. I tested it when we got it. I just pushed t he button and they were quick to come on and ask if we had an emergency. I told them I was testing it and they were very nice and professional on the other line.
They came on a second or two after I pressed the button. It gives me a sense of security because I'm able to contact someone in the event that something happens.
I like it because they answer promptly. I've tested it since I've had it and two times it's gone off on it's own. It was no problem, I just cancel because it wasn't an emergency. They responded quickly. It's reliable and trustworthy and I feel secure with it.
I have it as a backup. The device is very dependable.
I haven't had to use it. I have tested it and it works real good. Just the comfort of knowing that if something happens I have help because I live alone.
We sent it back because we couldn't get it to work correctly at our house. It was not in service or something. They were nice about letting us send it back.