Medical Guardian
check_circle VerifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- 1,300-Foot Range from Base Station
- 120-Hour Battery Life
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian Medical Alert Watch
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW Medical Guardian Offer Details Are as Follows:
- Monthly — No Add-Ons
- Semi-Annual — Free Ground Shipping & Free Lockbox
- Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
Classic Guardian
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
Home Guardian
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
Family Guardian
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
Mobile Guardian
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
Active Guardian
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
Freedom Guardian
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
Emergency Alert Accessories
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
- Additional medical alert button
- Fall alert pendant
- Wall-Mounted button
- Voice-Activated wall button
- Lockbox
- Protection Plan
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
1,300-Foot Range from Base Station
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
120-Hour Battery Life
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
The Freedom Guardian Medical Alert Watch
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
- Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring — Retrieve the daily weather forecast.
- Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
**Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.
Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Message from
Medical Guardian
User Reviews
Star Rating
10,373 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Janet
This device saved my life when I fell. Had it not been for having this I probably wouldn't have been found until it was to late.
bookmark Featured Review
Verified Customer
Susan
I had used another previously, and Medical Guardian is so much better in quality of product and customer service.
Verified Customer
Prefer to not give name
They were very friendly. They have gps locator.price point was in my budget.
Verified Customer
Aline Castonguay
there when I call. I live alone so I have peace of mind.
Verified Customer
Beverly Dietze
Response of customer care team when I called in November.
Verified Customer
Ted Seweloh
impossible to reach customer service. I never got through
Verified Customer
Bev Chapman
I have only used mine for test purposes!! They have quickly responded to me and are always courteous and caring!!
Verified Customer
Esther Holloway
Great customer service! The product is high quality and gives me peace of mind.
Verified Customer
Marianne Pontillo
Emergency response was quick. Regular customer service is absolutely awful. Call and hold for 12 minutes, then you find out you've reached an answering service. the answering service says that a Medical Guardian agent will call back "as soon as possible." On both occasions, they called back THE NEXT DAY!
Verified Customer
Marilyn Seneff
Dependable. Easy to use. Quick response . Easy to carry wherever I go.
The worse piece of junk I have ever had. Tested once a month and it never worked. What about in between months? It took 4 days to get to someone in customer care. I hope it saves your life if you ever need it.
MARLENE
I ORDERED THE MOBIL GUARDIAN IN NOV. AND THIS IS HOW I RECEIVED IT. PACKAGE #1 RECEIVED NECK PENDANT (CORD LOOSE) CRADLE, MOBIL GUARDIAN ALL TOGETHER IN BUBBLE WRAP BAG, THE WATCH (BLACK) I ASKED FOR WHITE, THROWN IN BOX . THE FALL DETECTION PENDANT WAS IN BAG WITH CORD WRAPPED. IT WAS NEW. CALLED 11-27 AGENT WOULD SEND WHITE WATCH. SHE SAID TO KEEP THE BLACK ONE AS A SPARE. I MENTIONED THAT I WOULD HEAR A BEEP AND THOUGHT IT WAS FROM ONE OF THE ITEMS IN THE BOX, AND SINCE I HADN'T USED ANY OF THEM COULD THEY HAVE BEEN USED ALREADY? SHE SAID IT MUST BE SOMETHING IN MY HOUSE MAKING THE SOUND. IT WASN'T AND PERIODICALLY I WOULD HEAR THE BEEP. PACKAGE # 2 RECEIVED THE WHITE WATCH AND THE ACCESSORIES USER GUIDE WHICH I DIDN'T GET WITH THE FIRST PACKAGE. 12-1-2019 , SPOKE WITH EVA, NO EMT CARD, LOCK BOX OR CARRYING CASE WHICH WAS SUPPOSED TO BE INCLUDED. SHE WOULD SEND THEM OUT. EACH TIME I CALLED AND SAID I THOUGHT THE ITEMS WERE USED , IT WAS JUST IGNORED. NEVER TOLD YOU USE REFURBISHED ITEMS. PACKAGE # 3 RECEIVED LOCK BOX, CASE , EMT CARD. BEFORE I COULD SET UP YOUR PRODUCT I HAD A STAY IN HOSPITAL, GLAD MY SON HOME TO CALL 911. JAN 7 2020 FINALLY I WAS READY TO SET UP THE MOBIL GUARDIAN ON CRADLE, IT DIDN'T WORK. SUPPOSED TO LIGHT UP. TRIED NUMEROUS TIMES IN DIFFERENT PLACES. NOTHING! I CALLED CUSTOMER CARE AND LEFT MESSAGE. JAN 8,. RECEIVED CALL BACK FROM MEDICAL GUARDIAN CUSTOMER CARE. TRANSFERRED TO CANCELLATION DEPT. EXPLAINED WHY I WISH TO CANCEL. ASKED IF THE EQUIPMENT USED AND THE GENTLEMAN SAID YES BUT REFURBISHED. REALLY? I BELIEVE THAT IF REFURBISHED IT WOULD BE CLEANED & REPACKAGED NOT JUST THROWN INTO A BOX. AND MOST OF ALL MAKE SURE IT WORKS! YOU MAY NEED TO CHECK YOUR FULFILLMENT DEPT. I ASKED FOR A RETURN LABEL AND WAS TOLD YOU ONLY GIVE RETURN LABELS IF NEEDED TO EXCHANGE SOMETHING.
Verified Customer
Ida Bland
Peace of mind. I have dropped my necklace a couple of times and I was contacted to make sure all was well!
Verified Customer
Kimberly C. Yoakem
The immediate response from the monitoring center gives me piece of mind that my mom can call for help any time.
Verified Customer
Stancil
Medical Guardian automatically deducted money from my account without having authorization for a second year of service. When I contacted them, they said return the device. I sent a he device back and they only refunded a portion. I've called multiple times and talked to multiple people with no results and without a full refund.
Reply from Medical Guardian
Jan 15, 2020
Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Lauri
I spend a lot of time at home by myself and since I don't have a crystal ball to tell me what could possibly go wrong, I thought it best to err on the side of caution and get a medical alert system. I hope I never need to call for help, but I like the sense of security I feel knowing I could call for help if I needed it. This particular system is best for me because it has a long range. Whether I'm in the house or out in the yard, I'm covered.
Verified Customer
Bonnie Terrell
They.are there when you need them And they are.fast response
Verified Customer
Larry
They respond quickly and are easy to work with.
Verified Customer
Anonymous
prefer not to answer blank blank blank blank blank blank blank blank blank
Verified Customer
Pat R.
Ease of use, great service, great value, peace of mind for me and my loved ones that I have an emergency option
Verified Customer
john "pete" luehring
I've had no contact since the initial setup. I'll change the rating if/when i survive an emergency in which you had to participate
Verified Customer
Elsie Wagoner
Excellent service . Great price. Always their,. Quick response.
Verified Customer
Donna L. Anderson
Its kind of bulky, but lov the fact its waterproof
Verified Customer
Lev Ropes
It's like other insures that you hope you'll never need, and fortunately I haven't. so answers refer to what I've experienced only so far.
Reply from Medical Guardian
Jan 15, 2020
Thank you for your review Lev. Was there anything else we could do to make your experience with Medical Guardian better? Thank you so much for being a valuable customer!
Verified Customer
Dennis McFarland
It's so easy for my mom to put the wrist unit on and keep it on 24/7. I live in a different state than her so it gives me peace of mind to know that if she has an event, it will be monitored and acted on for her best interest.
Verified Customer
Steve
They are responsive and very helpful in the setup process. They also helped in choosing the best equipment and appropriate response plan.
Ruth Hickey
Installation of Classic Guardian November 18, 2019 and tech visit early December did not reveal my name and address wrong. December 26 test call disclosed your mistake; call representative extremely brusque. Information correct here with Spectrum; three local company individuals required to correct your mistake.
Reply from Medical Guardian
Jan 15, 2020
Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Priscilla
They were courteous and knew what they were doing. It covers more area than most.
Verified Customer
Dianna
It's very handy. My grandson happened to hit the button when I was in the other room and it took no time at all for them to call asking if I was alright.
Verified Customer
Patricia
When I tested it I was very pleased with the response time. I like the size and ease of use.
Verified Customer
Mary
We really like it. Whenever we called and tested it out they were right there for us.
Verified Customer
Donna
I tested it the first time I got it. So far it's been good. They called and checked on me and made sure everything was ok.
Verified Customer
anonymous
We thought the salesman was great. He wasn't pushy but got us exactly what we needed. It always works when we need it. It's been tested several times. It works really well and they were very helpful.
Verified Customer
Anonymous
Medical Guardian was helpful and they were, they answered immediately when I tested it. The only thing I don't like is that when it gets wet, it feels cold.
Verified Customer
Raymond
I like it, but it hangs heavy around my neck. Seemed good when I tested it.
Donna
ZERO CUSTOMER SERVICE! I have been a customer for over a year. This week my mobile device stopped working. I called the "customer care" number included in my package: 1-800-313-1191. I listened to their recorded message and telephone tree. After about 10 minutes Medical Guardian disconnected my call. I started all over again, and again after about 10 minutes Medical Guardian disconnected my call. On the 3rd call I talked to a Mary who told me the tech dept would call me back in 20-30 minutes. That was 11:00 am and as of now at 2:30 pm no one has called me back. I may be looking for another company and cancelling my Medical Guardian. Zero Customer Service and VERY RUDE! A dissatisfied customer
Reply from Medical Guardian
Jan 15, 2020
Hello, thank you for your review. We're very sorry that you were unable to reach us during our peak volume times. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Nelson
I check every now and then and they're always right on the spot. I would rate them the best.
Verified Customer
Jackie
I like everything about medical guardian. I tested it some time ago and it passed. They were very cordial. It gives me great deal of security at night.
Verified Customer
Anonymous
It is cheaper than the unit I had before and it seems to be accessible and usable. The sales person that I talked to was very aggressive and I felt pressure
Reply from Medical Guardian
Jan 02, 2020
Hello! Thank you for your review. We value your feedback and we apologize if you felt that the sales representative was too aggressive. Please know that we are dedicated to getting seniors protected! Thank you so much and have a great day!
Verified Customer
Nina
I like the security of knowing if I fall, somebody is able to get a hold of. The watch is not real comfortable, the piece keeps coming out from under where you buckle it but I am wearing it because it is a good thing. They answered when I accidentally set it off.
Verified Customer
James
Easy to put on and off and I haven't accidentally set it off or anything. It seems like a well put together piece of machinery. We tested it right away and it was extremely loud and the response came right in.
Verified Customer
Polly
I like that it verbally reminds me to recharge it nice and clear. It is easy to charge. I think it is pretty good. You don't have to get a bunch of equipment and it is very reasonable.
Verified Customer
Frances
I would recommend it to other people. I feel secure with it and I like it.
Verified Customer
Omar
I use it every now and again and I have no complaints. I am really happy with it. It seems to be working well.
Verified Customer
Sandra
We tested it to make sure it worked the way it was supposed to and it went off right away and it worked efficiently and they came on and talked with use. I wish it would work when you went out of the house.
Verified Customer
Brenda
Had to use it once when I fell and I pushed it and they got the fireman over here to help. It was a very good experience. I think it is well worth the money.
Verified Customer
Mary
We called the company for support because it wasn't charging and they quickly solved the problem and we have no other problems with it. They were very helpful and knew right away what to do.
Verified Customer
Joanne
I like that it works. I had the charger replaced ad the new charger works fine and they also sent me a new bracelet. The service is very good.
Verified Customer
Annette
It doesn't answer the call within a reasonable time, it took five minutes for my first call and they didn't answer so I pushed it again and it took two more minutes before it rings. I was told they would send me another unit, which I never received.
Reply from Medical Guardian
Jan 02, 2020
Hello Annette, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Phyllis
They are very quick to respond and very pleasant. I find them very trustworthy. They were right on the phone asking if everything is okay and were very polite. The device is easy to use but a little big.