Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Carole And Guy
When I call, everything seems to work out okay. I am satisfied with the way things went. I don’t dislike anything about it. I am glad I have it. I’ve used it a couple of times and it has saved me.
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I trust Medical guardian. It gives me confidence that I will have a response in the event I have a fall or some other emergency. In at least two occasions with the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life.
Everybody should have one of these. It works if I need it.
No complaints at all. I think medical guardian is just fine.
I think the device works fine. It has gone off a couple of times accidentally and they have been kind and understanding when I tell them everything is alright.
Support is nice. We don’t have any problems with it, I bought it for my ninety one year old aunt who lives by herself.
It's compact. It’s easy to wear. It’s pretty on you neck, like a piece of jewelry. The price is a little high but it’s there for me.
When I fell in the bathroom, they were right there. The service is great.
I pay for it from my mother and mother in law. It gives me peace of mind. I like knowing they can get help immediatle when they are alone during the day when I am at work. My mother in law doesn’t fully understand it. She pushed the button and they ended up calling. I am still getting her to understand how it works. They have been so kind when my mother in law does it. They are very willing to help us out.
So far I like everything about medical guardian’s medical alert device. I tested it a couple of days ago and immediately someone was on the phone answering me. Every time I test it, they are right there and are nice and helpful and polite. I feel very relaxed talking to them.
The thing I like about having Medical Guardian is that we feel safe.
The thing is for my father. He is ninety years old. He has used it twice when he has fallen to get help so we like it.
Seems like it is put together efficiently. It is just what we needed for our situation. It works immediately.
It's a great system. They have wonderful customer service. It is a little more expensive than other systems but it is the best system. I have had other ones and medical guardian really is the best. It is easy to handle and you take it with you when you leave the home so it is a simple system.
Tested it and it worked fine. I like the security I feel.
If I have an emergency and I can’t call someone, I have someone to get in touch with. I think it is very good. They do a very good job. I am pleased with them.
It's pretty neat. I wear it every day and I think it is pretty great. It has worked out really good. I am really happy I have it.
Priceless since the first night we had to use it at three o clock in the morning. She pushed the button and Medical Guardian called me and I went over and saw she was slipping into a diabetic coma and we were able to get the paramedics to her to get her stabilized. Everything worked the way it was supposed to.
It is expensive for me since I don’t use that much but it does give me confidence and I appreciate that I can get somebody when I need them.
Very satisfied with the device. Everything works fine. It keeps me in contact with the base from several locations. I’ve always had prompt responses even when it is a false alarm.
The device is easy to use and they are quick to respond.
If there is an emergency, I like that I have the button to press to get me help. I feel more secure. Anytime I needed anything, it is easy to get a hold of them.
Handy and reliable, I am very pleased with the device and the tests. It has made me feel more comfortable. They are courteous and give lots of information.
At this point, I don’t have anything I dislike. It tested just fine. Every time I’ve called, which has only been a few times, people are very kind and courteous and know what they are talking about.
Tested the medical alert device and it was easy to use, which is what I like about it.
When I first got the medical alert unit, I tested it and it worked fine.
This thing is sensitive, if I move around it goes off. It is a great thing for families and everything works okay.
A little pricey but they are quick and friendly and I like the comfort of the device.
Medical Guardian seems trustworthy. I would recommend them. I wish there was a much smaller unit that was less cumbersome but I can reach somebody quickly if it were necessary. I know that it works.
Medical Guardian works really well. I feel comfortable though I have to push up the holder a couple of times a day since it is probably made for someone with a bigger wrist.
Fortunately I have had to use it since I tested it, which went fine, but it is convenient to have it.
The convenience of having it around neck is comfortable.
As a bracelet, I like it very much. I have no problems with the device. It is doing fine as far as I am concerned.
I like everything about medical guardian. I have used it twice and both times, it helped save my life. Just three days after I got my bracelet, I had to have it help me and it was just a few minutes until they got there to save my life.
My mom likes the size of it and how small it is around her. They called when she pushed it right away.
Easy to use and tested perfectly because they answered almost immediately and then reset the device.
They’ve all been very nice and very helpful. It is heavier than I thought it would be.
Mary And Marion
Customer support always answers my questions. Everything is fine and safe.
I like it because I feel safe. I don’t like that it keeps running out of juice so I have to remember to put it back on the charger.
If you are able to, make it smaller, but otherwise everything is good and I like because the response is good.
I feel protected. It gives me a feeling of security since I live by myself. I know if I fall, I can push the button and somebody will be here to help me. It works just fine I would suggest that the clasp be more secure. Mine has fallen off.
When my mother fall, it was good. They called me and I was right over. It was there for her.
Their customer service is very good. The sales person that called me was very nice. It has been a pleasant experience. I don’t think the reception is very good. I had to call on my home phone when I tried to test it to figure out why it wasn’t calling me.
Everything is fine. It all works fine. We get fast responses when we test it. It’s excellent.
Twice I have tested it and it is pretty handy and accurate. It has been very good and if I need it is there, so that’s great.
Worth every penny I have spent so far. I had to use it shortly after I purchased it. They were able to call the EMS here quickly, though unfortunately the lock box they gave me didn’t work so they had to find another way in but they sent me a new one which now works and did not charge me for the extra one. When I accidentally triggered it, they said it was no big deal. I am newly widowered all I live in this house alone so it is good to know if I fall, somebody is there to have my back.
My mom is wearing it. I like that she has the option of the wrist band or the little necklace thing. They answered all our questions and so far we have not had any issues.
Everything works great. It gives us peace of mind since she has fallen a few times, as her children we are very pleased with it. It is very clear. Customer service is friendly They have great prices.
The representatives that sold me the device were very knowledgeable and to the point. They were polite and had a very good presentation. It was not confusing how it worked. It all went smoothly. The operator comes on when we test it, like it is supposed to.
Several times I have tested it and I have confidence in it. They were very pleasant and assuring and responded very quickly. The voice was very clear and they heard me clearly. I think I made the right choice. I am very satisfied with it. The price is vey high but the confidence it gives makes it worthwhile.