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Medical Guardian

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13,448 User Reviews

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LAST UPDATED: January 25th, 2022

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.

Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.

Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.

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Why Medical Guardian Is Our Top Pick

Medical Guardian has over 13,000 customer reviews on our site, the majority of which are overwhelmingly positive. More than 80% of reviewers gave Medical Guardian 4 or 5 stars.

 

In particular, when taking a sample of Medical Guardian's reviews, nearly half highlighted Medical Guardian's exceptional customer service. Consumers also appreciate the company's quick response times and the quality of its easy-to-use equipment. With competitive offerings and a satisfied customer base, we're confident in recommending Medical Guardian for your medical alert needs. 

Medical Guardian Products and Pricing

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

Range from Base Station

Medical Guardian's home-based medical alert systems have a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.

Medical Guardian Package Breakdown

  Classic Home Mobile Active Freedom Mini
Service Fee

$29.95/Month

$34.95/Month

$44.95/Month

$44.95/Month

$44.95/Month

$39.95/Month

Equipment Fee None None None None $299 $124.99
Maximum Battery Life 32-Hour Backup 30-Hour Backup 24 Hours 7 Days 2 Days 5 Days
Landline/Cellular Landline AT&T 4G Cellular AT&T 4G Cellular Verizon 4G Cellular AT&T 3G Cellular Verizon 4G Cellular
Fall Detection Available Yes Yes Yes Yes No Yes

Add-On Equipment

  • Additional Necklace/Wristband — $2.99 per month
  • Trelawear Pendant — $2.99 per month (compatible with Mobile Guardian and Home Guardian CBS)
  • Wall Button (not water resistant) — $2.99 per month
  • Voice-Activated Wall Button (water resistant)Voice-Activated Wall Button (water resistant) — $5.00/month
  • Lockbox — $2.99 per month
  • Fall Detection — $10.00 per month
  • Enhanced Notifications — $2.99 per month
  • Protection Plan — $6.99 per month

Mini Guardian

Cost

This plan starts at $1.29 per day ($39.95 per month).

Device Information

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited.

Free equipment offer does not include the Mini Guardian system.

Home Guardian

Cost

This plan starts at $1.13 per day.

Device Information

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Active Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon’s 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Classic Guardian

Cost

This plan starts at $0.97 per day.

Device Information

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.

Mobile Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Freedom Guardian

Cost

This plan starts at $1.35 per day.

Device Information

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location. The Freedom Guardian does not include fall detection.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use.
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Free equipment offer does not include the Freedom Guardian system.

Equipment Warranty and Cancellation Policy

Equipment Warranty

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances.

Cancellation Policy

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.

Professional Monitoring and Certifications

Medical Guardian certified monitoring center is U.S.-based along with all of its operators. The monitoring center is available 24/7. Bilingual support is available for those who speak English as well as Spanish.

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

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Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

What Customers Are Saying About Medical Guardian

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services.

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.
**The Mini Guardian and Freedom Guardian have equipment fees.
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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

Message from
Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

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Star Rating

4.5

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13,450 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

6%

2 grade

2%

1 grade

4%

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Value

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Quality

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Service

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Featured Review

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Blake Sumerduck, VA

Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.

10 months ago

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Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

9 months ago

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Al LOREFICE Port Saint Lucie, FL

I bought the mini gaurdian for my elderly father and so far we have thankfully only had use it for testing and the call center response time and service was excellent. Your Customer Service Agents are very helpful and patient. I think the magnet on the lanyard was not a good idea for people with pacemakers and i had to use my own lanyard (system). Also the lanyard length is too short since this will more than likely put the pendant and possibly the magnet with in six inches of the pacemaker/defibrillator. The belt clip broke in my hands while trying to remove the pendant. The pendant it self works great and the the two way voice clarity and volume between call center and my hard of hearing father is excellent.

2 months ago

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Nancy Pittman Hughson, CA

When we received a call at 2am they handled the "accidental call" my Mom made very well! Because she had her sound off & couldn't hear them calling to check on her an ambulance was ordered. Thankfully when my call came in I was able to check on her & found she was fine and MG was able to call off the ambulance. We fixed the issues on our end & hope it doesn't happen again.

2 months ago

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Cheryl Weaver Waterloo, IA

So far I have been very satisfied with the Guardian Medical Alert system. Luckily I haven't had to use it as no recent falls. The magnetic connections on the cord came undone and I called for a replacement cord. The replacement was poor quality so I just used a safety pin on the good one I already had.

1 month ago

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sonjya boswell Duluth, GA

I am 90 years old disabled adn suddenlly without in my building due to Comcast phones TV were out but MG took car of all... and I felt safe again... computers went doen ther was no one to help I called MG and they were fgreat and ablut 20 minutes after comcast came on MG called th

2 months ago

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Anonymous San Antonio, TX

As soon as I press the button, I get offered any help I need. I feel safe. Sometimes it get accidentally turned and someone came on quickly. I had some trouble in the beginning disconnecting it from the lanyard. I called them , and a person told me to pull really hard and that didn't work so I called back and another person told me to twist it and it came right off.

3 months ago

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Cindy York, PA

The first time I used it, an actual person answered. It wasn't a robot or anything. They seem to have their act together. It's a good product and fair price. It gives me a lot of peace of mind. They have never lied to me. They have done what I have asked them to do. The staff is courteous and didn't waste my time. There is always room for improvement.

3 months ago

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Anonymous State College, PA

Medical Guardian is a very convenient form of device. It provides assurance that I can get help. They replace the units without any problems. I dropped one and it took a couple of days for a new one to came but there were no questions. I had to send the old one back. It was a good experience. I like that it is all in one piece and base unit sound quality. I used it once and the paramedics came and took care of the problem.

3 months ago

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Weldon Hope Alba, TX

Haven't had it very long, but he loves the bracelet and we tested it once and everything seems to be great. Everyone has been very friendly and helpful. Hopefully we will never have to use the service.

2 months ago

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Andrea Wheeler Saint Paul, MN

My mom has had her Home System for about a month now. Biggest problem is that if she leans against something a little too hard, it will go off and signal to the home base. She wears a necklace. Otherwise it seems to be a good system.

2 months ago

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Frank Canton, GA

Within the first couple of weeks of having medical guardian, I fell on my porch and the fall detection device worked. The sound quality is better than what I had before. Before I could barely hear the people on the other end. I like that this one had a much longer battery life.

3 months ago

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Helen Orlando, FL

Now that I have medical guardian I feel very comfortable. I live alone so it is perfect for me. the device is wonderful. I really appreciate it. I've seen other devices but this is about 10 dollars a month cheaper so I am pleased with that. I have recommended them to friends of mine.

3 months ago

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Courtland Newport News, VA

The wrist connection is trustworthy. When I dropped the remote on the floor, I got a call immediately and a nice female voice came on and asked if I am alright. It is excellent. I have shown it to a lot of people and they have been impressed with it.

3 months ago

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Amanda Denham Springs, LA

It's been great. I don't have any complaints. I have high confidence in it. I've tested it a few times they always answer and make sure I was okay. Also they're so kind and considerate. It makes me feel more secure. I fall a lot. It doesn't always register when I am on the chair.

3 months ago

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Garnet New Martinsville, WV

Everything they have sent me has been great. I like that there is a necklace and bracelet. The only thing I don't like is the volume. My mother has a hard time hearing it if she is in another room. The button also sticks up a little bit, she has bumped it a couple of times. The price is reasonable for the year. They are nice and great.

3 months ago

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Jean

Unit is good quality. I have had some dialogue with customer service and they seem to be positive. The people are nice and quick. They are limited with the problems I've had. I dislike that it cannot be worn around the neck because I have a pacemaker. So far they have done everything I've needed.

3 months ago

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Alice Hilton Head Island, SC

Easy to use and I only have to charge it every four or five days. Customer service is very responsive to my questions. They took the time to explain everything to me. I like the feature of the lock box. It is expensive but I am happy with the product.

3 months ago

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Suzanne Provo, UT

Everything is great. They are open twenty four seven. It is easy to access. The service is really friendly and fast. I get help in less than a minute. There are similar services but this one is worth the money, they have a good system.

3 months ago

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Anonymous Charles City, IA

Use it as a safety factor if I fall or have a heart attack. I am ninety two years old so I need something like it. It is working fine. When I bump it, they come right on and want to know what it going on. The price is a little high but I have had friends who have had other devices and I happy really pleased with Guardian.

3 months ago

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Eleanor Waverly, TN

Almost don’t realize I have it on. It does the job it is supposed to do. I like the quick response. When I fell one morning, I had it with me and they were there. It gives me a feeling of security. Someone is there instantly. I think it is definitely worth buying.

3 months ago

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Anonymous Lansing, MI

It's been really good. I like the general service and the reliability. We’ve tested it twice and both time the guys responded promptly and were very nice. The person who sold it to us was very professional. I wish the batteries would last longer.

3 months ago

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Leona Moosic, PA

I get the help I need right away, that is the thing I like the most. Yesterday we had a mistake and they came right away even though it was an error. We didn’t know it had gone off and my daughter came. It was very good. Everything went fine. I find it very convenient.

3 months ago

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Ann Brooksville, FL

Every time I test it, somebody answers. I test it once a month. I like the security it provides me. I know if I fall or get hurt, I can have help right away. It would be an improvement if they could get the batter life longer.

3 months ago

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Juanita Bush Moline, IL

I accidentally dropped my lifeline but the home office called to see if I was OK. Another time when I didn't answer their call, THEY called my Daughter-in-law to have them check on me. They main office is very efficient.ther

3 months ago

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Diane Canaday Surprise, AZ

Because I don’t have any complaints. When I bumped my guardian, you called my daughter and worked with her to make sure I needed assistance. Thankfully she has cameras in the house and located me and saw that I didn’t need assistance thus averting an ems call.

3 months ago

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Anonymous Fayetteville, GA

I feel safe and secure with Medical Guardian. I like that it is there for me when I fall. I test it every now and again and they are always very prompt in answering. They are very polite and me feel confident. I have had two of them and the first was very heavy and went off all them time but the new one is nice and very light. It doesn't go off, that is why I have to check it, so I know it is working.

4 months ago

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Judith Morrisville, NC

Very convenient. Not at all heavy. Very unobtrusive because it is smaller in size. I like it a lot. I’ve tested it a number of times. Everybody very quick to get back to you and they are nice and kind. All are very courteous and quick and respectful. I have had my accidents and they seem to understand. It makes me feel more secure. My family is happy I have it.

4 months ago

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cheryl Miller Allentown, PA

it took several phone calls to continue to correct the contact list and numbers. also it could be faster when they call back to check on the reason for pushing the button

1 month ago

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elizabeth a holliday Dallas, TX

They walked me through the entire activation process, and notified me when I missed a step. I actually accidentally activated the system and it worked perfectly.

2 months ago

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Danielle Gorman-Robbins Keyport, NJ

We had it less than a month and charger stopped working. Service stated they would FedEx charger next day, and that was over 3 days ago. The mobile app is also very glitchy and logs you out frequently. The medical response, however, seems quick to answer and are pleasant.

2 months ago

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Marjorie Allen Park, MI

When I first I started wearing the device, I didn't like the blinking of the light but I like having it there. It gives me peace of mind having it there. I know it is there if I need it. All I have to do is press a button.

3 months ago

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Anonymous Arcadia, FL

The only thing I dislike is the flashing blue light. I am like an electric horseman. I never have any serious problems. I like that it follows me whether I am at home or travelling around.

3 months ago

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Anonymous East Falmouth, MA

My mother used their device. I felt very safe with her having it for emergency purposes. It was easy to operate. The technician that helped me set it up was very experienced. He knew exactly how to get things moving.

3 months ago

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Mary Stuart Aston, PA

Very Pleased with my Mobile 2.0. Alison was very helpful and knowledgeable in explaining the system..She as well answered all my questions with honesty !I now feel comfortable living alone ..

3 months ago

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Jane Finch Spring Hope, NC

I am the daughter - mama fell, pulled the alarm - I was notified - rescue was called - she broke her hip, two bones in her neck, and 2 bones in her back - I only purchased this about a month ago - well worth the money

3 months ago

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Franklin Cix Lubbock, TX

The company was a pleasure to work with. The device was easy to set up. I did a test of the device and had no problems conversing with the operator who responded when I pressed the button.

3 months ago

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Peggy Strait Udall, KS

The other day I had accidently pressed the call button and they answered right away. I let them know it was by accident but it did put me at ease that it was so quick of a response.

3 months ago

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star star star star star

Raymond Montgomery, AL

I was falling so I got it. I don’t fall any more because they figured out was wrong but I kept it as a safety thing. I like it for emergencies. I would be very likely to recommend them.

3 months ago

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Edward Saint Louis, MO

Got it for my father. I like it. It is small. He doesn’t really know he is wearing it. Everything was streamlined when we tested it. Their person on the phone did a good job as far as asking the right questions. They return calls quickly and answer all your questions.

3 months ago

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star star star star_border star_border

Anonymous Portage, WI

I like that I can talk back to the people. I have had problems with my medical alert. I had a new one sent to because it wasn’t holding a charge. I had to recharge it every two days. When I called customer service, the young lady was not listening to me and I told her that then she settled down and listened and I got a new one. They tell you the battery should last five days but the book says to charge it every day which is ridiculous. They need to go over their literature.

3 months ago

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star star star star star

Germaine Red Hook, NY

They were very helpful when we activated it. They set it all up and were very nice. When my mother hit the button by mistake, they called right away. We’re very happy with it. It has worked very well.

3 months ago

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star star star star star

Pollyanna Rogers, AR

There isn’t anything to dislike about medical guardian. The response time is very fast. They answered immediately and sent help immediately. So far I am perfectly satisfied.

3 months ago

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star star star star star

Paula Robertsdale, AL

Medical Guardian is easy to use. Just yesterday I hit the button and I called out when they responded to tell them I was okay. They were very polite and asked if I needed help or anything.

3 months ago

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star star star star star

Barbara Wichita, KS

I think their device is very convenient and very much worth while. I like the security. If I get in trouble by falling or getting hurt, help will come immediately. Their questions are quite sincere. They ask if I need help or if it is a test. I think that is a good thing. There is some confusion on my part how to answer some of their questions.

4 months ago

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Sandra Louisville, KY

When I do things outside or I go somewhere I have more confidence getting someone if I need help. It is convenient security. When I bump it accidentally, they called me right back to ask if something was wrong. They are always courteous. I am satisfied.

4 months ago

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star star star star star

Jane Johnson City, TN

The device makes me feel safe because it is right there at my finger tips. I like the safety features. I am pleased with their service. They are very prompt and very courteous and all around helpful. It is really comforting to have.

4 months ago

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star star star star star

Dorothy Florence, AL

Thankfully I haven't had to use it for an emergency but I feel secure in my two story house. I am 85 years old. Whenever I accidentally push the button, someone calls to check on me. I feel good wearing it around my neck. I stick it under my shirt.

4 months ago

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Walter Stamford, CT

We're very happy with medical guardian. We haven't had any problems with it. It is very easy to use. The only time we needed to use it, we got a response. They called my daughter, who is the backup number and she called and we told her we were okay.

4 months ago

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star star star star star

Nancy Wilsonville, OR

I am completely satisfied. I haven't had any problems. It doesn't get set off accidentally ever. Once I bumped it and it went off and I told them I was okay. It stays charged all days. I like that it never seems to lose its power.

4 months ago