9.3
Overall Score8 hours ago
Medical Guardian
verified
Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry.
The Good
- Price
- Systems
- Fall Detection
- Contract
- Warranty
- Monitoring
- Customer Service
- Special Offers
- Risk Assessment
- CSAA Five Diamond Certified
Medical Guardian members get alert equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
- Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation fees associated with setting up the account.
- Systems: Every Medical Guardian medical alert system is identical in that they have a base station, an emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Medical Guardian
- Fall Detection: Every Medical Guardian alert system offers fall detection standard except for the Mobile Guardian system.
- Contract: Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out.
- Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
- Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication standard.
- Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
- Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment, and free shipping at checkout.
- Risk Assessment: Interactive features help customers better identify their risk of experiencing a fall or medical emergency.
- CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA's five points of excellence.
- Money-Back Guarantee: As of January 2018, Medical Guardian offers a 30-day money back guarantee if you're not satisfied with the product.
The Bad
- No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.
- No Combo Package: Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry leader with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. The company's CSAA Five Diamond certification also shows their standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
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User Reviews
This company is horrible. Somehow got my mother's phone number (claimed it was her clicking something yet she hasn't been on a computer for at least 5 years), took her account information while it's CLEAR that she has dementia, the device arrived and looked like a marketing tool so it was never removed from the box, AND they have charged her for 3 months of a non-activated device and refuse to refund the money. Horrible business model. Trolling senior citizens. Advisor even passed judgement on me for having my mother be allowed to answer her phone and look at her check book. Infuriating. I am selecting that I'm a paying customer because they have been charging us. Sneaky
Reply from Medical Guardian
Social - Medical GuardianJun 21, 2018
Beth, thank you for reaching out. We apologize for any confusion that may have occurred with your mother. We definitely want to look into your concerns and see if we can resolve this issue for you both. Would you be willing to help us out by providing us with some additional information to help us locate your mother's account? If you could provide us with her name, primary phone number and address we can look into this situation further and help fix this for you. Have a lovely evening.
There was a bit of a wait when pressing the button to test.
Reply from Medical Guardian
Social - Medical GuardianJun 21, 2018
Thank you for the review! We hope that your experience with our service has been positive overall. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Simply reply directly to this message your name and primary phone number and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. Thanks again for the feedback and we hope you have a great day!
It was easy to order. My questions were answered well when I was researching the best plan for my Mom.
The pendant and wrist watch does not have a voice respond like other company's products. That is a downer
Reply from Medical Guardian
Social - Medical GuardianJun 20, 2018
Thank you for the review. We have a variety of products to meet a variety of needs. We currently offer an all-in-one mobile device, the Active Guardian that the user wears around their neck and allows for the user to speak directly through the device. If you are interested in hearing more about the Active Guardian, or any of our other devices, simply reply to this message with your full name and phone number and we will reach out. Have a great day!
Easy set up, customer service rep was very pleasant
Only had my Medical Guardian about a week and a half but so far I Am pleased as I feel safe and do not have to worry that the button will not go off if lightly bumped
Very vigilant. We accidentally hit the button and they called within seconds to ask if we needed assistance
I just wanted a price quote and I have had 3 phone calls and 1 text message asking me to make a purchase.
Reply from Medical Guardian
Social - Medical GuardianJun 20, 2018
Jim, thank you for reaching out and we're sorry for the unwanted calls. We should be able to resolve this issue for you if you can provide us with the phone number in question. Simply reply to this message with your information. Any information provided will not be posted publicly and will only be used for the purpose of removing your information from our system. Have a great day!
I just got the system for my mom and when we tested it, they answered right away. I hope we never have to use it . but it is nice to know that help is just a phone call away.
I had great service and caring customer service.
convenience and design, trustworthy and quality of this product.
Call too many times , emails, etc. , even after I asked them to stop!
Reply from Medical Guardian
Social - Medical GuardianJun 13, 2018
Thank you for reaching out. We apologize if you are getting calls and emails you do not wish to receive! If you reply directly to this message with your information, we will remove you from our contact lists. Any information shared in your response will not be shared publicly. Please provide us with the phone number(s) and email address you wish for us to stop contacting. Have a lovely day!
The staff was knowledgeable and made everything easy. I can feel safe that my mom is safe
The sales rep related she cpuld not send out any literature on paper
Reply from Medical Guardian
Social - Medical GuardianJun 13, 2018
Thank you for the feedback. As a company, we generally avoid sending out paper brochures to minimize our environmental impact. We will gladly email a brochure to an email address if you provide us with one. Feel free to simply reply to this message with your information, which will not be posted publicly. Alternatively, you can go to the following link and download the brochure for yourself: https://www.medicalguardian.com/assets/Medical-Guardian-Buyers-Guide.pdf Please feel free to reply directly to this message with any other questions or concerns. Thanks again for reaching out.
Good customer service, terrible wait times on the phone
Reply from Medical Guardian
Social - Medical GuardianJun 13, 2018
Thank you for the review. We are happy to hear that you are happy with our service overall. Regarding the wait times when reaching out to our Customer Care team, we have seen an uptick in customer volume in recent weeks and are taking active steps to remedy this situation. All emergency calls go to our separate state of the are emergency monitoring centers where we prioritize response time above all else for customers with emergencies. Thanks again for reaching out! We appreciate the feedback.
Lock box for key to hang on door knob. Just hope the 911 folks can get it open easier than I did. Hope they are more familiar with the device.
Reply from Medical Guardian
Social - Medical GuardianJun 13, 2018
Ann, thank you for the review. Emergency responders are generally very familiar with lockbox devices as they are a commonly used by people with medical alert devices. Feel free to reply directly to this message if you have any other questions or concerns!
So quick to respond and calm reassuring voice
Reply from Medical Guardian
Social - Medical GuardianJun 13, 2018
Phyllis, thank you so much for the kind review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.
Very easy to set up, small button to wear in home with larger device to carry when out of home. Easy and uncomplicated to use.
She had answers to my questions and was very helpful.
Easy to install system, great customer service.
My dad used them and they were really good and it was easy to setup and there was always someone to talk to if there was something wrong
Fast responses to all false alarms, courteous and very concerned about my situation. I appreciated their interests to my concerns even if they false alarms.
Easy to work with everyone -from purchase to activation of device
Customer service very helpful and friendly.
Activation and orientation was well organized and very complete. All my questions were succinctly answered and they made sure that all was understood before we disconnected.
Tyler S was outstanding with his recommendation for the best plan to meet my mother's needs.
No one contacted me. I'm no longer interested in their producr
Reply from Medical Guardian
Social - Medical GuardianJun 05, 2018
Thank you for reaching out. We can certainly help you in canceling your account if you are no longer interested in our services. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out about canceling service. Thanks again for the review.
It met all my expectations. It gives me peace of mind that y mom will be ok
They were professonal, and courteous on phone, and system was delivered in a timely manner
Have only had the unit for 2 days but so far, customer service has been very good, informative and knowledgeable.
Verified Customer
batery slow to recharge and charge lasts a limited time
Reply from Medical Guardian
Social - Medical GuardianJun 07, 2018
Thank you for the review. If we are able to determine a bit of additional information about your device, we can see if there is a need for any troubleshooting. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!
Verified Customer
Our yard is long so it would be better if the distance the message carries to the control should be longer.
Reply from Medical Guardian
Social - Medical GuardianJun 07, 2018
Mary, thank you for the review. Your Mobile Guardian has a range of up to 350 feet from the wearable button to the mobile base. That mobile base is also portable and can be carried in the included carrying case if you want something that can work a bit further into your yard, or when you are on the go. Alternatively, we offer our Active Guardian, a portable all-in-one device that has your speaker and alert button all in one wearable button. If you are interested in hearing more about the Active Guardian, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!
Verified Customer
I try to check in monthly, and I've always been answered. Also, I once must have accidentally pushed the monitor button (I carry it in my billfold when I'm away from home), and the police found me at a meeting.. The one drawback, which I didn't realize when i ordered, is that I have to have both the wrist band and the monitor with me when I'm away from home.
Verified Customer
They staff in the medical guardian is always friendly and they always answer all our questions, medical guardian doesn't need to change or anything of the sorts. It works. We used to have another system and that system it had many problems, the biggest one was that they kept billing her yet they never once called her. Which is why we switched.
Verified Customer
I looked it up on the internet and it had everything I wanted as oppose to other companies. When there was an emergency, my husband called Medical Guardian and they sent an ambulance right over and also contacted my sons. So everything was so immediate. They did an excellent job and they were there when we needed them. They're very responsive and I'm happy with the service.
Verified Customer
I have gotten recommendations from several people. We wanted something with instant communication like a telephone. It's very dependable, we're just very grateful for this machine. I like this feeling of security.
Verified Customer
I read about Medical Guardian and I thought I'd give it a try, so far it's been fine. I haven't had to use it, but I do call it once in a while to make sure everything is working. I did think the response time took a bit long. I do enjoy the watch, it's very comfortable. I'm just glad I haven't had any emergencies, but it's nice to know that by just pressing this button you can get the help you need.
Verified Customer
It was the first company we called to get more information regarding medical devices. Thank goodness, we've never used it. Every time I've tested it, it truly does work.
Verified Customer
My daughter-in-law is the one who chose it. She wears it everyday and has accidentally pressed it more times than we ever had. They seem to answer us promptly when it accidentally goes off, same as if she were to push it properly.
Verified Customer
I decided to go with Medical Guardian after I researched the company and what they provided and offered. It's for my mother and she's used it, but it gives her a lot more security. The answer and solve all my problems.