Add Your ReviewMedical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
The Good
- Price
- Contract
- Warranty
- Monitoring
- Customer Service
- Special Offers
- Risk Assessment
- CSAA Five Diamond Certified
Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
- Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
- Contract: Members may cancel their Medical Guardian services at any point without charge.
- Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
- Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
- Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
- Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment, and free shipping at checkout.
- Risk Assessment: Interactive features help customers better identify their risk of experiencing a fall or medical emergency.
- CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA's five points of excellence.
The Bad
- Initial Service Agreement
- No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.
- Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. Consumers may decide they do not want to wait three months to cancel; however, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
- No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service. We would highly recommend them as the best company in the industry for a medical alert system.
