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Medical Guardian

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LAST UPDATED: March 29th, 2023

Medical Guardian claims one of the top positions in our rankings of medical alert system companies and has held the spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019. 

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

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Rita Weissman Customer Review Video About Medical Guardian

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The Good

  • Affordable Price
  • High-Quality Medical Alert Systems
  • Smartwatch Medical Alert Option
  • 1,300-Foot Range from Base Station
  • 7-Day Battery Life
  • Automatic Fall Detection
  • Lifetime Warranty and No Long-Term Contract
  • CSAA Five Diamond Certified Monitoring Center
  • Award-Winning Customer Service

Affordable Price

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

High-Quality Medical Alert Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup. 

Home Guardian

This plan starts at $1.13 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited. 

**Free equipment offer does not include the Mini Guardian system.

Freedom Guardian

This plan starts at $1.35 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $299. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.35 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon's 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.35 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Smartwatch Medical Alert Option

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian does not include fall detection. 

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency. 

7-Day-Hour Battery Life

 

Medical Guardian's medical alert devices have a 7-day battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Lifetime Warranty and No Long-Term Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time. 

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances. 

CSAA Five Diamond Certified Monitoring Center

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

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Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

Award-Winning Customer Service

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.  

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation. 

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

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The Bad

  • Extra Monthly Fee for Fall Detection

Extra Monthly Fee for Fall Detection

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection. 

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The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services. 

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.

**The Mini Guardian and Freedom Guardian have equipment fees. 

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

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Star Rating

4.5

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15,326 Reviews

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3 grade

7%

2 grade

2%

1 grade

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Featured Review

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Blake Sumerduck, VA

Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.

2 years ago

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Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

1 year ago

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Alice Saint Augustine, FL

I got everything all set up. I got the lock box on the door. I got her medical information on the refrigerator. I did everything they asked me to do. They were extremely helpful with the whole purchase. It got here a lot quicker than I thought it would. It was so easy to do and they were so helpful because I didn't know what I was doing. I pressed and held the button and it was like 2 seconds the lady came on and said, that she was from medical guardian and I said I'm just testing and she said, "So let me confirm, you are just testing the device" and I said yes and that was it.

4 days ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Alice! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Brian Girard, IL

The service has been great. It was an easy process to set up and we really like the watch. He can take that with him anywhere. It's not just the home bound device. When I called about the band being too large they get me a new one right away. Another time I called with a question about how to set up the text on the watch because I did that feature and someone was able to walk me through the steps. We've tested it and it went through fine. No issues.

4 days ago

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Reply from Medical Guardian

Hello Brian, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Angie Geff, IL

It's effective. When she pushed the button I got a phone call. She got her help. The device speaks directly to her, so it's one of those that when she pushed the button, someone came on immediately. She was able to get to me and I was able to get help to her. My wife used it when I wasn't there and she had to push the button. She had fallen and help came immediately. Satisfied so far.

4 days ago

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Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Ann Perry, GA

It's so much better than the previous one that I had. I don't have to charge it every night because it lets me know when I do need to charge it and I just like it. I don't have to carry another instrument in my pocket as far as the GPS goes, it's all in one unit.

4 days ago

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Reply from Medical Guardian

Thank you for this wonderful review, Ann. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Arlene Hillsboro, OR

The lady I talked to, she walked me through it and had it done in probably 15 minutes. I thought it would be a huge ordeal and it wasn't at all and so it's been good. I called back once to make sure that all of the people that they'll notify were on there and they were super nice then too.

4 days ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Arlene! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Betty Peoria, IL

I needed it for an emergency because my lung collapsed Friday morning at 2:00 o'clock and I had to use it. I woke up from a sound sleep, there was a voice that came on in my head and it said get help call now, do not go back to bed. I pressed the help button and sent the ambulance people.

4 days ago

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Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Betty

Very prompt, very courteous. The test worked fine, no problems with it. There's really nothing that I dislike about it. I like the fact that my mother uses it if she needs me and it gives me the freedom to leave the home when I need to.

4 days ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Ben Boise, ID

It works very well for me. I hit it by mistake but it worked well. I got up against the table in my kitchen and it went off, but I told him it was just an accident. It's very, very good for me. I think it'll come in real handy one of these days. I feel thrilled about it.

4 days ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ben.

Mar. 27th, 2023

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Barbara Belmont, NC

It stays charged for so many days for me and that I can go just anywhere with it and feel safe. They were very nice when I was researching and getting information from different providers for this service, and I just felt like this was the best decision for the quality of their product and everything so I went with Median Guardian over the others that I talked with. They were just really informative about their equipment and their plan and everything, so I was well satisfied.

4 days ago

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Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Ann Hopkins, MN

I just tested it once when I when I started using it and that worked and was very easy. One thing that confused me and I think I never quite resolved it was when I got it there was no mention about having the fall detection feature. And then I found out that it would be $10 a month more for that and I was disappointed in that and then there was like insurance to protect it. I guess that those things I'd like to have up front when I'm ordering something to really understand. Maybe I just missed it.

4 days ago

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Reply from Medical Guardian

Hi Ann, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

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Barbara And William Avon Lake, OH

It is convenient. I accidentally hit it once and the response was very quick. The salesperson with whom I spoke when I called for the inquiry was really good. She was not pushy and she called when she said she was going to. Everything she told me that was going to happen, happened in exactly the right order and very promptly. The sales part of it was really outstanding.

4 days ago

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Reply from Medical Guardian

Thank you, Barbara And William. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Burt Los Lunas, NM

The equipment seems to be pretty portable and pretty good. They're not available on weekends. They close their offices except for the person answering the phone and for me that speaks of of lack of depth that if they're providing an emergency medical service, they should have administrative staff as well as the guys and gals who are answering the phone in the emergency room or wherever their center is. One thing that I like is it's so portable, my husband wears it on a necklace and tucks it into a shirt pocket and he goes that has it available all the time.

4 days ago

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Reply from Medical Guardian

Hi Burt, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 27th, 2023

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Barbara Blacklick, OH

We've tested it a couple couple times because we set it off accidentally. They were very prompt in answering questions. When we initially ordered it, we thought it had the fall detector pendant with it and it did not, it ended up being an additional charge.

4 days ago

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Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Bertha Lake Charles, LA

They answered all of my questions. There was one question that I had asked them as far as the key was concerned, and I was thinking they were going to provide me a key, but it was actually the key that goes in the box for the emergency personnel to use to get into my home.

4 days ago

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Reply from Medical Guardian

Hello Bertha, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Lisa stewart NA

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2 weeks ago

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Alice Seattle, WA

It's lightweight, easy to wear. I have found that when I do my monthly check-ins, the people are very polite and I appreciate how easy it is to handle when I push the button to check in. Everything works very nice.

4 days ago

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Reply from Medical Guardian

Thank you for this wonderful review, Alice. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Athanasios Pearl River, NY

The customer support was great. When I first purchased the medical device, and then when we tested it a couple of times just to make sure, everybody was very courteous and helpful.

4 days ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Athanasios! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Bonnie Greenville, SC

One time I fell when I was cleaning my cat litter in the bathroom. I had been sick and I could have taken the time to have gotten up, but I wasn't physically strong enough, so I did use the device. I told them to call my next door neighbor because he was the one that would get here first, which he did, and he got here really quickly and got me up.

4 days ago

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Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Annette Goose Creek, SC

I feel safe with it. I know I have help at a moment's notice. I have not had to use it, but I have accidentally pushed the button and they were real patient with me when I told them that I accidentally pushed the button.

4 days ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Annette.

Mar. 27th, 2023

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Ann Colorado Springs, CO

Everything has been fined so far. We've only used it for testing, but everything has been working fine. The service was very prompt and we received a call right back directly.

4 days ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Ann! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Anonymous Spearfish, SD

I have no complaints about it. Sometimes it goes off and I don't know why when I wear the thing I wear around my neck. I've tested it and everything was fine. I haven't had any problems with it.

4 days ago

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Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Carole North Little Rock, AR

It's been very trustworthy. It could be a little faster. I've had excellent response. I've used it a number of times in Florida. Very good experience and quick results. Quick response.

4 days ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Anonymous Lottsburg, VA

I've had to use it twice and they come right on and answered. It doesn't stay charged long enough if you have to use it. If you started early in the morning, by mid afternoon you don't have it anymore until you recharge it.

4 days ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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star star star star star

Terry Zephyrhills, FL

The few times that I've contacted, it's mainly been to test the thing monthly, but when my wife fell and pushed the button, there was somebody right there and she told him what had happened to her and the rest was automatic. Pretty soon we had a fire truck pull up in front of our house, they came in and they got her up and everything was fine. The little magnetic device that holds the lanyard together just doesn't have enough strength and I ended up just pulling it off and tying the ends, which works fine, but that little magnetic clip is really not worth much.

4 weeks ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Emma Lexington, KY

I really appreciate the company. They take the time to adhere to the the needs of the customer. They go above and beyond what I would have imagined. They care about the clients that they serve and their well-being. They provide an appropriate response in a timely fashion. One time my mother accidentally hit it and it went off and she wasn't aware that she had hit the button and the emergency department came immediately. I'm thrilled with it.

4 weeks ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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Anonymous Tipp City, OH

It's been absolutely fine. The main reason I need something is because I'm in the house by myself. A couple of times I have been busy doing things and I press it when I'm wearing the wristband and I've had an immediate response. They've all been very friendly. They've been very careful to be absolutely sure that I was doing OK and that there was nothing that I needed.

4 weeks ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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star star star star star

Vida Brenham, TX

The device was for my mother. Seeing her become more comfortable independently has made a world of difference for myself and obviously with her as well. And just having that comfort of knowing that help is on the way quickly if needed and getting her independent. It's been fantastic. They've been very courteous and helpful and understanding and not blaming when it was a false alarm and they've given me no reason to be negative in any way. This a very, very good product, great to have and peace of mind.

4 weeks ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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Shirley North Charleston, SC

I think it's very valuable. It makes me feel secure to know that I can always contact someone if I need help because I live alone. Most of the time I'm by myself, and wear it out when I'm out with other people in case I need it if I go in the restroom or something alone, so it makes me feel safe. The time I tested it, there was someone available in the time that accidentally dropped it. They were right on top of it. Someone was contacting me immediately.

4 weeks ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Anonymous Middle Village, NY

It's comfortable, I've had no problems with it yet. Usually when I had other ones, I lay down when I'm sleeping and it goes off and the fire department comes over but right now, it's great.

4 days ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Mar. 27th, 2023

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Allan Deerfield, IL

I hit the button by mistake but the response was very good. It provides a comfort that if you have a problem, you have a resource to deal with that problem.

4 days ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Allan.

Mar. 27th, 2023

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Carol Superior, WI

I had a stroke and my husband works 7 days a week, so I feel comfortable having this protection for me. I know somebody is always there to help me if necessary.

4 days ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Beverly And Bill Owens Cross Roads, AL

It gives me a secure feeling in case there was an emergency. I have not used yet, butt testing was satisfactory. There was a little confusion getting it activated. It was a little unclear about how to know when the device was fully charged. There is a blue flash every 30 seconds when I'm wearing it.

4 days ago

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Reply from Medical Guardian

Thank you for this wonderful review, Beverly And Bill. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Brenda Westfield, NY

Customer support is excellent. I tested it about three weeks ago and it was fine. The only problem I have is it doesn't always charge like it should, it doesn't connect.

4 days ago

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Reply from Medical Guardian

Hello Brenda, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Arthur Lansing, MI

I think it's a good value. It's worth the cost and I feel more secure when I have. I just push the button and somebody answers. It's easy to use. Hangs around my neck all the time.

4 days ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Arthur! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Mar. 27th, 2023

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Betty Tuckahoe, VA

I got it for my mother. She's near my home. It just gives me comfort that if I'm not with her. She has access to help. I have talked to them and they're very knowledgeable.

4 days ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Jennifer Palm Bay, FL

I've called Medical Guardian numerous times because I've had many strokes, my brain is not functioning, and they're always helpful, always understanding when I can't find my words. They are really good. They've always been there when I need them.

4 weeks ago

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Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 1st, 2023

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Mary Portsmouth, VA

I haven't had to use it. I've had a couple of accidents. I dropped it and it went off on the fall thing, but I just haven't had to use it, thank goodness. Every time I've asked any questions, they've always been very helpful.

4 weeks ago

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Reply from Medical Guardian

Hello Mary, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Eileen Amarillo, TX

My husband wanted me to have it and I wear it because my husband thinks I should have it. I think it's a good thing but I haven't really had to use it, it's kind of an insurance policy for me. I haven't had to use it at all, I tested periodically.

4 weeks ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Eileen!

Mar. 1st, 2023

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Lois Macungie, PA

When I plug it in to charge it, I immediately get a response saying charging, which is nice. I find that the magnetic clasp is not as strong as I would like it to be. The whole apparatus, although necessary, is a bit of a nuisance. If I wear it inside my blouse, there's a bulge, and if I wear it outside my blouse, whenever I put something in a dishwasher, take something out of the oven, this necklace is going back and forth. Also, the flashing light draws attention, so I turned it around. Those are petty things I know, but if it were on a bracelet or a pin I would like that better.

4 weeks ago

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Reply from Medical Guardian

Thank you for taking the time to write a review, Lois. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

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Patsy Bedford, VA

It's been very helpful. About three weeks after I got it, it saved me. I've had excellent service and when I fell and knocked myself out, I had a concussion, and couldn't get up. They came and got me and I was good. I'm happy with it.

4 weeks ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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June

We haven't had any problems. It could be louder. She used it once and she told me she couldn't hear the person's voice. She's got a hard of hearing. Other than that, the rescue came right away. When we called them, they answered.

4 weeks ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Perona Greenwood, SC

When we tested it there was instantly somebody on the other end. I like my medical alert device very much. The only thing I don't like about it is having to recharge the battery. But that's not a big deal for my mother. I get her to charge you just about once a week.

4 weeks ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Perona!

Mar. 1st, 2023

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Rose Waterford, OH

Every interaction we've had has been positive with them. As soon as my mom pushed the button when she was asleep we ended up getting a call on the house phone and went and checked. She had just fallen asleep and pushed the button.

4 weeks ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rose.

Mar. 1st, 2023

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Anonymous Erie, PA

I like the fall alert. I actually haven't fallen, but I've dropped it a couple of times and the response was almost immediate. I feel sure that it's going to work should I have ever have another fall. I don't like the fact that it constantly flashes when I'm wearing it. I've had to call a couple times just with questions with set up and how it's working and they've been very responsive.

4 weeks ago

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Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Sherry

When I called them, they were courteous. They were helpful and explained everything to me. They provide a really useful patient portal in the app that is easy to change my location and find out if my battery is charged and all of that. When the cord gets wet it stays wet for a long time.

4 weeks ago

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Reply from Medical Guardian

Thank you, Sherry. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Anonymous Rockford, MI

I think it's worth the money, everything works very well. They're very nice people and they know what they're talking about. I've tested it twice since I've had it. It isn't really doing anything for my needs I don't feel. But it works very well. I just want something that I can use in bed.

4 weeks ago

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Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Lois

It's too expensive. One time I was passing out in my chair and I wasn't able to really use the phone at that time, so it was wonderful that I had the button to punch and ask for help. I really needed it then because there was no way I could get to my phone or use it.

4 weeks ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Anonymous

It's not intrusive at all. I feel very secure with it. The people who have called me have been very knowledgeable and very helpful. This device seems to be very compact, very unobtrusive and easy to use. I am very impressed with the concern that theys have offered.

4 weeks ago

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Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023