9.5
Overall Score3 days ago
Medical Guardian
verifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees.* Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian
Medical Guardian members get alert equipment free of charge*, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW MG Offer Details:
- Monthly - No Add-Ons
- Quarterly - Free Ground Shipping
- Semi-Annual - Free Ground Shipping & Free Lockbox
- Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment*, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center.
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
The Freedom Guardian
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
- Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring: Retrieve the daily weather forecast.
- Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
*Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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User Reviews
Star Rating
8,323 Reviews
Review Breakdown
Sentiment Criteria
The watch is exactly what I need for my husband, he has dementia. With the help of the lady I talked to get it activated was very helpful.
UPDATE on 4/16/19: I'm upgrading my rating to four stars, as the company reviewed my mother's account after my original comments were posted. As a result, the $35 restocking fee was refunded, thus covering my return shipping, and then some. Thank you. ORIGINAL COMMENTS: The I'm in a mood to give one star, but to be fair I'll give three, because my gripe is not about the emergency response, which is certainly most important with a medical alert system. My mother died less than 9 months after signing up (and prepaying for a year). I called immediately to cancel service. I was told to return the equipment, and an appropriate refund would be issued for the remaining 3 months, so I was expecting a refund of about $112. The phone agent asked that I insure the shipment for $350 (so I paid extra for that). I also thought it wise to get a signature confirmation on the shipment, so paid almost $18 total for USPS shipping fee. Six weeks later, still no refund, so I called to inquire. The phone agent says they cancelled service when the equipment was received -- the date she quoted was 13 days after the date USPS tracking information shows -- but more importantly, she states that no refund is due because my mother received a promotional rate at sign-up, receiving two free months, and there is a $35 restock fee. So I guess the two free months are applied to the END of the year, rather than the beginning, which is screwy. I'm really annoyed, and am sincerely wishing I hadn't bothered to return the equipment. I'd have $18 more in my pocket, and would feel slightly less like we've been cheated. And my refund would be exactly the same amount -- $0.00. In fairness, I'll say that the response was adequate when my mother tested the equipment. Thankfully she never had need to use it in an emergency. But I'm still ticked off.
Reply from Medical Guardian
Mar 27, 2019
Thank you for your review. We first of all wanted to wish our condolences for your recent loss. We can definitely take a closer look at your concerns about the cancellations process if you provide us with a bit of additional information. Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will take a closer look at what happened here when you called in to cancel. Thanks again for reaching out!
Found people very pleasant to talk to. All are very versed in their product. Would have rather had just one, call back number was not to person I talked to, representative.
Only had device few and now. Testing time to respond to call seems longer than I would feel comfortable with.
Everyone was very professional. All calls were answered promptly.
 Verified Customer
Customer Servive and the products, value for the money
 Verified Customer
Great customer service, good price, easy to use
 Verified Customer
Poor customer service. Ebills sent on due date with incorrect amounts. Each representative is rude and tells you a different thing with each call.
Reply from Medical Guardian
Apr 16, 2019
Charlotte, thank you for your review. We apologize for the confusion surrounding the billing on your account. We would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we will take a closer look at what happened with billing in this instance. Thank you!
 Verified Customer
I've tested my device a couple of times and the response time is to slow!! Also my first call button I wear around my neck had a default and went off by it self and I was told to put it in wrap it up and put it in the freezer so it would disconnect from the unit, while the company did overnight a new one. It made me uneasy, if there had been an emergency and I wasn't aware of the old one had a default I wouldn't have known. It also is a little to expensive for Seniors on a set income such as myself. I am actually thinking about looking into other companies, but my real concern is slow response time.
Reply from Medical Guardian
Apr 16, 2019
Cathy, thank you for your feedback. We're sorry that your experience with one of our devices has not lived up to your expectations with regards to the response time. We would like to troubleshoot your device to make sure everything is working as it should. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different), their address and phone number, we will be in touch. Thanks again for reaching out!
 Verified Customer
excellent response time. much better than Phillips Lifeline device
 Verified Customer
The customer service is great. Luckily we have never had to use it, so I can not rate the emergency services. I took one star off for delivery. It took 10 days to teceive the equipment. Also the watch alarm is bulky.
Reply from Medical Guardian
Apr 16, 2019
Bruce, we hope you never need to use our services! We thank you for the additional feedback and are happy that you are satisfied overall. Have a lovely day!
 Verified Customer
They don't listen to people. Online I asked for help so provided my email address and phone number, which are required. I received a voice mail message. I had my sister call them to tell them that I am speech impaired and that they should communicate with me by email. Never receive any emails but receive phone calls and messages almost every day.
Reply from Medical Guardian
Apr 16, 2019
Bob, we thank you for your feedback and apologize for the unwanted calls. This was done in error. If you are still interested in our services and would like for us to communicate out via email, please reply directly to this message with your full name and email address and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!
 Verified Customer
I was very disappointed to find out that if I need to go outside the home, then I need to carry the base station (along with its charger) In addition to the band or pendant.
Reply from Medical Guardian
Apr 16, 2019
Avinash, thank you for reaching out. We offer a variety of device options to meet the needs of our customers. Looking at your account, it appears that you were able to discuss additional device options with our team after you wrote this review. It looks like you swapped to one of our all-in-one devices. We think this will be a great fit! Please don't hesitate to reach back out if you have any other questions or concerns. Thanks again!
 Verified Customer
Customer Service is top notch. Response to alerts are prompt and very caring and professional.
 Verified Customer
While doing tests... people are very friendly.
 Verified Customer
NEED TO DEVELOP LESS HEAVY EQUIPMENT, IT IS TO BALKY
Reply from Medical Guardian
Apr 17, 2019
Jorge, thank you for your review. We offer a variety of device options to meet the needs of our customers. We may have a device that is a better fit for your needs if you want something a bit smaller. If you are interested in hearing about other device options available to you, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!
 Verified Customer
I would have done as well with a less expensive medical alert system & my cell phone.
Reply from Medical Guardian
Apr 17, 2019
John, thank you for your feedback. While cell phones are a great tool, they don't offer some of the benefits of our devices. This includes the ability to take our devices into the shower and easy one-button access to emergency services with one of our wearable buttons. We also have a variety of device options to meet the needs of our customers. Maybe another one of our devices might be a better fit. If you are interested in hearing about other device options available to you, please reply to this message with your full name, address and phone number and we will be in touch. Have a lovely day!
 Verified Customer
Had some issues, we worked them out. The emergency notice did not work every time.
Reply from Medical Guardian
Apr 17, 2019
Janet, thank you for your review. We're happy we were able to address your concerns. Please don't hesitate to reach back out if you have any other needs. Feel free to reply directly to this message if that is easiest. Thanks again!
 Verified Customer
quick accurate response,Very pleasant person was very helpful in notifying 911 and others.
 Verified Customer
difficulty with mobile device and lock box. Needed to send me a new lockbox
Reply from Medical Guardian
Apr 17, 2019
Jack, thanks for your feedback. We're sorry that you had issues with the lockbox but are happy we were able to resolve that issue for you and get you a new lockbox sent out. You can reply directly to this message if you have any additional needs. Have a great day!
 Verified Customer
Although I have not had a need to use it for emergency purposes, I am glad that I had a choice to make a primary family member as first responder before EMS showed up.
 Verified Customer
Their customer service is exceptional. All my questions are answered immediately.
 Verified Customer
Efficient, low cost reponsive to needs and answers questions quickly
 Verified Customer
They provide fast friendly and economical service
 Verified Customer
Devise went off multiple times when I hadn't fallen; customer service ( once they answered) said, "that happens".so I discontinued that part of the service.
Reply from Medical Guardian
Apr 17, 2019
Elizabeth, thank you for your feedback. While fall detection is a great technology, it is prone to false alarms, particularly for active customers. We hope that you are otherwise satisfied with your service, but if you have any other questions or concerns, please feel free to reply directly to this message. Thanks again for reaching out!
 Verified Customer
when i had it before, medical help was there with-in minutes.They were very helpful & very nice. That is why i ppurchased it again when i needed it.
Reply from Medical Guardian
Apr 17, 2019
Dorothy, we're happy we were able to be there for you when you needed us! We hope you are doing well. Thanks for the review!
 Verified Customer
Easy Installation and easy access. Have not used it yet but expect good results
 Verified Customer
They meet all our needs and are always kind and helpful
 Verified Customer
The watch doesn't work and it doesn't stay charged
Reply from Medical Guardian
Apr 17, 2019
Deborah, thank you for your review. We see that you were able to get in touch with our team about your technical concerns. Please don't hesitate to reach back out if you have any other questions or concerns.
 Verified Customer
Only had it for short time. First call took too long to answer me.
 Verified Customer
Everything works great, however that blinking light should be stationary.
 Verified Customer
Response time and they helped me get to correct hospital. They asked EMT if I could go to certain hospital before ambulance even arrived.
 Verified Customer
The device is way to big to wear around my neck.
Reply from Medical Guardian
Apr 17, 2019
Sandra, thank you for reaching out. A member of our Customer Care team will be in touch to discuss additional device options with you see if we have something that may be a better fit for you. Thanks again for the feedback!
 Verified Customer
you never responded to my question about prices
Reply from Medical Guardian
Apr 17, 2019
Sallye, thank you for your feedback. We are sorry that you did not receive the answers you were seeking in regards to pricing. Feel free to check out the base monthly pricing for each of our products at the link below. It also provides a basic overview of the features available for each device. Please don't hesitate to reach back out if you have any other questions: https://www.medicalguardian.com/products
 Verified Customer
I like wearing the bracelet which gives me the time, temperature and the calendar, as well as the help button. The charging time is also quick.
 Verified Customer
Works as advertised away from home.and understandable and knowledge employees.
 Verified Customer
Pleasant people. When I need then - they are there.
 Verified Customer
Need more consistent communication between what sales people say and actual response. Was told I would receive a call before 911 was called but 911 was already on the way. I was glad and like 911 to go immediately.
Reply from Medical Guardian
Apr 17, 2019
Paula, we apologize for the confusion. Customers do have the option of setting up their accounts so emergency contacts are reached out to prior to contacting 911. By default everything is set-up the other way around, so 911 is contacted and then emergency contacts. It sounds like your account set up to your liking, but if that is not the case, please reply directly to this message and we will call about updating your account settings. Please reply with the full name of the device user, their name and address if you wish to make changes. Any information shared in your response will not be posted publically. Thanks for the feedback!
 Verified Customer
I'm having trouble with the metal used in the neckpiece. First of all I couldn't use their nylon cord b.c. it was too long, even shortened as far as it would go. I replaced it with a sterling silver necklace. The metal in the Guardian that connects to the device gives me hives. Other than that, it seems like a good product.
Reply from Medical Guardian
Apr 17, 2019
Patty, we're happy that you're satisfied overall. If you are still having issues with allergies, please reach back out. If you can provide us with your full name, address and phone number we will be in touch. Any information shared in your response will not be posted publically. Thank you for your feedback!
 Verified Customer
Device not working; after three days a new device will be sent
Reply from Medical Guardian
Apr 17, 2019
Olivia, thank you for your feedback. Looking at your account, it appears you were able to successfully activate your replacement device. Please don't hesitate to reach back out with any additional concerns. Have a lovely day!
 Verified Customer
They were very thorough in answering all my questions. And very understanding when I accidentally hit the call button.
 Verified Customer
Secure, professional handling of applying for service
 Verified Customer
I have fallen 3 times & your people were very quick & professional getting 911 help to me.
Reply from Medical Guardian
Apr 17, 2019
Kent, thanks for the review. We're happy that we have been able to be there for you when you've experienced a fall. Stay safe!
 Verified Customer
The first test we did was fine, the 2nd test connected as a different person and different address. We have only had this system not even 3 months yet and already the necklace button doesn't work. Thankfully we got the wrist band too and that still works! Couldn't get through to customer service about being connected to the wrong person, but did leave a message and was called back the next day and it was fixed. However, the necklace button still doesn't work when we re-tested.
Reply from Medical Guardian
Apr 17, 2019
Julie, we thank you for reaching out. We're sorry that you experienced some technical difficulties with both the wrist band and with regards to account information. We're happy the account issue was resolved but want to make sure that the wrist band functions as it should. We will be in touch shortly to help resolve this issue for you. Have a great day!
 Verified Customer
One time I tested it.. it rang several times then disconnected. About a minute later I got a call back but it was unsettling.
Reply from Medical Guardian
Apr 17, 2019
Sondra, thank you for your review. Our Customer Care team will be in touch to help troubleshoot your device to make sure everything is working as it should. Have a lovely day!
 Verified Customer
No problems so far, seems to work well. When testing he reliability of the unit the results are satisfactory
 Verified Customer
I t works from the farthest distances in my home
 Verified Customer
It's good to know someone is there anywhere you go. Your not restricted to your home, and care givers can find wandering loved ones!
We have decided not to get any service at this time. All I wanted is a pamphlet of Info, so I could compare it to others, but I understand you either can't or won't send out a pamphlet. I want something that covers more than 600 feet as I walk a lot down town which is about a mile or more. I got that figure from you website. Your rep said it would cover anywhere, whom do I believe? Your website or your rep? Thanks Kathy
Reply from Medical Guardian
Apr 17, 2019
Kathy, thank you for your feedback. While we don't send out paper pamphlets, we can email you if you would like. If you remain interested in our products, simply reply to this message with your email address and we will send one over. Any information shared in your response will not be posted publically. We also apologize for the confusion about the range of our products. While we do have products with a finite range for in-home use, we also offer products that can be taken with you wherever you go. The unit with the 600-foot range you are referencing is our Home Guardian. It is a great product, but will not protect you if you are outside of that 600-foot range. We have three separate devices designed for on-the-go use that may be of further interest to you. Please feel free to reply to this message with any additional questions you have about our service. Have a great day!
 Verified Customer
I like that I can use this in the car. Everything seems fine so far.