Medical Guardian
check_circleverifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- 1,300-Foot Range from Base Station
- 120-Hour Battery Life
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian Medical Alert Watch
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW Medical Guardian Offer Details Are as Follows:
- Monthly — No Add-Ons
- Semi-Annual — Free Ground Shipping & Free Lockbox
- Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
Classic Guardian
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
Home Guardian
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
Family Guardian
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
Mobile Guardian
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
Active Guardian
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
Freedom Guardian
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
Emergency Alert Accessories
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
- Additional medical alert button
- Fall alert pendant
- Wall-Mounted button
- Voice-Activated wall button
- Lockbox
- Protection Plan
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
1,300-Foot Range from Base Station
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
120-Hour Battery Life
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
The Freedom Guardian Medical Alert Watch
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
- Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring — Retrieve the daily weather forecast.
- Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
**Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.
Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Message from
Medical Guardian
User Reviews
Star Rating
10,052 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
My moms pendant wasn't charging and was acting erratically, lights flashing no lights etc. I called Medical Guardian and they assured me nothing was wrong even though it was acting up when we were on the phone. My Mom fell and her system did not work she laid on the floor until luckily I came over to bring her some things. Needless to say I called Medical Guardian and reported immediately, they then decided that her charger was bad and sent a new charger. We put pendant on new charger called and they checked stated all systems a go, everything working fine. 3 days later my mom went to get her mail fell out her door and laid in the hot sun for almost 2 hours because her system FAILED to work yet again!!! Called again very very unhappy, demanding money back, was promised this was a fluke apologies etc. Sending new upgrades system if there is any problem they will refund full refund. Well here's the issue, my mom apparently hit the button in her sleep, the call finally does what its supposed to do and goes to Guardian, Guardian calls me and tells me they received a call from mom, could not get a response am I going to go etc. I say of course, I live 10 minutes away. I get there, (I've called and called, no answer) I'm panicking but figuring paramedics/ambulance has gotten to her by now. I get there, everything is dark, I'm thinking no way, was it so bad that they threw her on a gurney and left. NOPE! They called NOONE!! She would have been dead if she had a medical problem and wasn't able to speak to them. They were completely neglegent, not to mention when they gave us the "new upgrade" they didn't bother to tell us that you have to take the base piece in your purse if you leave the house. The system is messed up. And how is it going to help you or save you if it doesn't work or when it does work they don't call help.
Reply from Medical Guardian
Oct 16, 2019
Hello Karen, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Quick response time and understanding when button is pushed by accident.
Verified Customer
Customer service is great. The device answers right away when my mom tests the device.
Verified Customer
Great customer experience. I called several other companies but Medical Guardian was the best customer experience. They answered all my questions, made me feel at ease, and were not pushy sales people. My dad is happy with his device and uses it.
Verified Customer
if it were less weighty I would have given it a 5 but it feels heavy around my neck
Verified Customer
I love it and my mother actually wears it all the time!!
Verified Customer
Up until yesterday, I was pleased with the product. My mother fell yesterday afternoon and the alert did not go off. When I spoke with customer service, they informed me 'not all falls are detected.' Why am I paying for this additional feature if it doesn't work ALL the time? I will be canceling the service with Medical Guardian. When I spoke with the original sales lady she never once mentioned it only worked part of the time. In fact, I was told it is so sensitive, it will detect if she leans over. NOT A QUALITY PRODUCT!!! Sorr6.
Reply from Medical Guardian
Oct 09, 2019
Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Excellent customer service ( extra characters to meet the idiotic"minimum" requirement, especially, in lieu of the fact that following questions were covered with the short version of my answer.
Verified Customer
Very good customer relationship with system setup and monthly monitoring.
Verified Customer
Easy to connect easy to use great customer service
Verified Customer
They are readily available and efficient.
Verified Customer
Magnets at the end of the necklace came unglued so necklace kept falling off. Had to buy a chain to put it on
Verified Customer
The sales rep was helpful and not pushy. The product and service works great. Well thought through.
Verified Customer
It works very well. It is trustworthy. It is a quality product.
Verified Customer
I hit button x2 by mistake and both times was contacted right away!
Verified Customer
sales and service personnel were very helpful.
Verified Customer
It was easy to sign up. The equipment came quickly and was easy to set up.
Verified Customer
I was to get a free lock box and it was never sent. Otherwise service has been great. I haven't had any emergency but got a quick response when button was accidentally pushed.
Beware tell you you can cancel at any time however do not tell you there is a $50 restocking fee.
Reply from Medical Guardian
Oct 09, 2019
Hello Gerry, thank you for your review!
You charged my credit card on 6/25 for $439.45 and probably received in 6/31. My son has records so I may be off a day or two for shipping, etc. but I'll get you exact records of this. I had a brain aneurism and wanted it for safety. I never opened the package and decided to go with another company. I've called 3 times. Called 8/12 and was told they received it back 8/1 and it would take at least 30 days or more to process the refund. Talked to Beth M today and said she would check. Called back and said the refund would be approximately $359. (I'm not sure exact, either 359 or 370).) I told her I was calling Citicard Visa to dispute. When ordering the unit I was never told there would be a return charge. Beth told me she was charging me for one month. Ridiculous - it wasn't opened and in perfect condition. It will be sold to someone else. I think this is a scam company that tries to keep your money as long as you can. I asked her if I could talk to a supervisor and she said no, she is a supervisor!!! Such poor customer service. I would never recommend Medical Guardian.
Reply from Medical Guardian
Oct 09, 2019
Hello Marilyn, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
They have been easy to work with, and I feel more confident after having a stroke.
Verified Customer
Signing up for the service was very easy - the monitor arrived quickly and it has been very easy to take care of and wear. It gives me great peace of mind to know someone is with me 24/7. Thank you.
Verified Customer
Customer service is wonderful. Product is exceptional.
Verified Customer
Very kind and efficient they were on time
Verified Customer
Did not respond to request for return label
Reply from Medical Guardian
Oct 09, 2019
Hello Hubert, thank you for your review. We'd like to take a look into what happened with your return label. We're going to send you a private message for your contact details. Thank you!
Verified Customer
Very disappointed the guy told me the battery would stay charged on the pendant for 5 days before recharge it lasts msyne a day. It doesnt tell you when the battery is low and i dont have online access to lovate my mom total waste of my money not to mention you can barely hear the agent when she comes on
Reply from Medical Guardian
Oct 09, 2019
Hello Debra, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
We've only had it for a short period of time and it has proven to be very helpful and effective.
Verified Customer
Only have had Medical Guardian for a short time. When I test the operators are prompt.
Verified Customer
Very responsive and nice to work with./ Fortunately, I have only had one occasion to use the service. I accidentally hit the button at 11:30 at night; 3 very nice firemen arrived, having gotten the key from the maintenance man in my building. Though I was sorry they were disturbed, I was very pleased to see how efficient the service was. Thank you.
Verified Customer
When called on if alternative was available to prevent cord from getting wet in shower was told there was not. Would have thought that there would have been something that could be suggested.
Verified Customer
portable, provides two ways to trigger it
Verified Customer
Easy and dependable, I feel safe. Charging is very easy.
Verified Customer
Customers service were excellent on explaining.
Verified Customer
they are professional, friendly and explain if we have questions.
Verified Customer
Awesome response speed / even an email when it needs charging.
Verified Customer
Wonderful communication. Set up was quick and easy!
We have used the system over 5 years. When our Mother went to an assisted living home recently we cancelled our subscription and we returned the product in excellent condition in the original box/ packing and had to pay the return fee. We were promised over a month refund for the portion paid that was not used. Today when I called to report that I hadn't received my $46 refund I was told it went toward a $50 restocking fee. WHAT???
Reply from Medical Guardian
Oct 09, 2019
Hello Barbara, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
JUST GOT MY MEDICAL ALERT AND IT RANG SEVEN TIMES BEFORE SOMEONE ANSWERED. NOT TOO HAPPY.
Reply from Medical Guardian
Oct 09, 2019
Hello Ellen, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Very satisfied with the product and customer service. I have tested the product twice and they responded quickly. The product was very easy to set up. I have not had any issues at all.
Verified Customer
I fell in the shower the other day and could not get up. I used my Guardian watch to get help and timed it how long it too. 5 minutes later I had 4 firemen in my bathroom helping me back into my wheelchair. The system works!
Verified Customer
very responsive, all very simple to install
Verified Customer
It went off when I didn't fall and didn't go when I did. This happened soonn after I startedbusing it and charging it.
Verified Customer
Ease of setup was great. customer service was great and accomodating.
Verified Customer
Too expensive on a monthly and yearly basis
Verified Customer
Helpful in explaining options and ease of setup
Verified Customer
I am very pleased the way it works. It is an excellent system.
Verified Customer
Love the security it provides, but it is a little too heavy to wear for all purposes.
Verified Customer
rapid response, option of braclet or wrist band
Reply from Medical Guardian
Oct 09, 2019
Thank you for your review, Eleanor!
Verified Customer
My Mom used it for the first time after a fall. Since she''s on blood thinners she should have been transported to the hospital. She didn''t want to go but the EMTs should have insisted.
Verified Customer
They are very responsive and very kind. I wish there was a way that would be very simple to be sure that the device is charged so that I do not miss putting it on correctly.