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Medical Guardian

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Medical Guardian

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$100 Guarantee
Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry.

 

Medical Guardian Promotion

The Good

  • Price
  • Systems
  • Fall Detection
  • Contract
  • Warranty
  • Monitoring
  • Customer Service
  • Special Offers
  • Risk Assessment
  • CSAA Five Diamond Certified
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge*, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Price

Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation fees associated with setting up the account.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, an emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system.

Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out.

Warranty

Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.

Monitoring

Medical Guardian has a 24/7 monitoring service and even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication standard.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment*, and free shipping at checkout.

Risk Assessment

Interactive features help customers better identify their risk of experiencing a fall or medical emergency.

CSAA Five Diamond Certified

This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA's five points of excellence.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. It has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it. 

Disclaimer:

*Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. The company's CSAA Five Diamond certification also shows their standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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User Reviews

4.5

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6855 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Jean Bell
December 11th, 2018 DETAILS
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Excellent customer service and easy to use and understand.

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Reply from Medical Guardian

Social - Medical Guardian Dec 12, 2018

Jean, thank you for the review! We're happy to be of service and that we are able to make things easy for you.

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Vicki M.
December 11th, 2018 DETAILS
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My dad needed to use this only a week or so after we had set it up. The operator answered as expected and stayed on the line with my dad until paramedics arrived.

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Reply from Medical Guardian

Social - Medical Guardian Dec 12, 2018

Vicki, we're happy that your father was able to make use of our services when he needed it. Sounds like he got our system at just the right time! We hope that he is doing well. Thank you for the review.

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S Stokes
December 11th, 2018 DETAILS
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Everyone I have talked with has been polite and helpful. Even with some of my dumb questions.

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Marilyn Walker
December 11th, 2018 DETAILS
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I fell the other day and pressed the button for help. They called my neighbor. She came over and both of us waited for help that was never called. I pressed the button again and asked them when someone would arrive. The said they sent my neighbor. If all I have to call is my neighbor I would have to paiy for your services. If I was having a heart attach I would have been dead by the time you decided to call someone who could help me. I was very disappointed in your service.

Medical Guardian Logo

Reply from Medical Guardian

Social - Medical Guardian Dec 12, 2018

Marilyn, thank you for reaching out. We, first of all, wanted to say that we hope you are doing well after your recent fall. We understand your frustration with how things went in that situation and apologize for the confusion. We should be able to fix things on your account to ensure emergency services are contacted if another emergency were to occur. Would you be willing to help us locate your account so we can fix this for you? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the review!

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Gerald mccarthy
December 11th, 2018 DETAILS
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works good have used the service twice and they have done a great job

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Sylvia Grider
December 11th, 2018 DETAILS
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I haven't needed to use it yet, so I am just rating the purchase and activation process. Very smooth! I already referred a friend who has hers installed already.

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Jim
December 11th, 2018 DETAILS
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Customer service setting up account was great. Product delivered as promised

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Kay Torres
December 11th, 2018 DETAILS
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I haven''t needed help yet. Peace of mind. When I test my unit they answer immediately.xx

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Sandy
December 11th, 2018 Mt. Morris, MI DETAILS
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My dad has been using Medical Guardian for a few months now. One time when I was with him and we tested the button, it took over 3 minutes for someone to answer. That seems a bit long to me.

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Heidi Ashley - daughter of recipient
December 11th, 2018 Monroeville, PA DETAILS
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They helped my Mom with all her questions; made it easy and showed they actually care

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Leah
December 11th, 2018 Girard, OH DETAILS
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Because they are efficient and affordable. I feel safe knowing my mother is taken care of when I she goes out and at home.

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Friend
December 11th, 2018 Spokane, WA DETAILS
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Haven't had to use them yet, but very friendly and helpful when unit is tested.

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Diane L Reandeau
December 11th, 2018 Tupper Lake, NY DETAILS
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Their response was under a minute, where we live in the Adirondack mats cell coverage is scarce. I fell safe, where ever I am.

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Mike Thissen
December 11th, 2018 Augusta, KS DETAILS
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So far the help has been good. My parents have also tested at the first of each month and the follow through had been good.

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David Yohe
December 11th, 2018 Salt Lake City, UT DETAILS
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Ease of doing business with and knowledgeable

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Anne for Mom
December 11th, 2018 Windsor, CA DETAILS
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Equipment issues, billing issues, long wait times and time to resolve. We sent it back.

Medical Guardian Logo

Reply from Medical Guardian

Social - Medical Guardian Dec 11, 2018

Anne, thank you for reaching out. We're sorry that you and your mother had a less than pleasant experience with our products and our support team. We would like to look further into your concerns. So we can better research you and your mother's particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will look mor thoroughly into your concerns. Please feel free to provide any additional context you feel may be relevant. Have a great day!

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David Mondrall
December 11th, 2018 Spring Hill, FL DETAILS
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Answers promptly and the GPS works great

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Sue Deforest
December 11th, 2018 DETAILS
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Call to get a watch instead of the button because that is what my father wanted and we have never received it.

Medical Guardian Logo

Reply from Medical Guardian

Social - Medical Guardian Dec 11, 2018

Sue, thank you for reaching out. We apologize for the delays you and your father experienced in getting his new button out to him. We can certainly help out with this request if help is still needed. We just need a bit of information about your father's account to get this taken care of for him. If you could provide us with your father's full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for the review!

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Doris Rosen
December 11th, 2018 Ithaca, NY DETAILS
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They have always been responsive to my calls as well as being concerned and helpful.

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Cynthia Townsend caring for Gloria Graves.
December 11th, 2018 Philadelphia, PA DETAILS
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Because this Service is Effective. The Service for what we needed insure that she is and has someone to reach to in an Emergency

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leo
December 11th, 2018 Homosassa, FL DETAILS
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too bulky shows thru my shirt and feels heavy

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B Stone
December 11th, 2018 Greensboro, NC DETAILS
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Instills feeling of security..easy to wear

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Rhonda Anderson
December 11th, 2018 Pearl, MS DETAILS
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I purchased this for my mother. The only problem I have is she has to be next to the moniter for the sound to be picked up.

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Don Gibson
December 11th, 2018 Bridgeville, DE DETAILS
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Great reception. Sometimes a little late in answering

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Sheryl amatucci
December 11th, 2018 Canton, MI DETAILS
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Excellent support staff and easy to use product

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Sandy
December 11th, 2018 Dayton, OH DETAILS
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We have not had to use, but my mother is willing to use the watch and carry the transmitter when she goes out! This is all a plus! Set up was easy and representative was very helpful

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John
December 11th, 2018 Oxford, MI DETAILS
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I like the way they make it a point to keep in contact and to make sure you are happy with the product.

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Nicole Adam
December 11th, 2018 New Rochelle, NY DETAILS
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It is difficult to say how to rate the device as I have not had to use it. I will say that the lights blink frequently, meaning that the cell towers are being iffy. when I tested it during one of the blinking times I could not get through which is concerning as if a test is not going to work, how would a true emergency be?

Medical Guardian Logo

Reply from Medical Guardian

Social - Medical Guardian Dec 11, 2018

Nicole, thank you for the review. We're sorry that you've experienced difficulties with your device. We will be in touch to troubleshoot and ensure that everything is working as it should. Have a lovely day!

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Jutta Rawcliffe
December 11th, 2018 Fredonia, NY DETAILS
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Haven't needed them but they made it easy to sign up and explained things well.

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Yvonne McPherson
December 11th, 2018 Augusta, GA DETAILS
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Products are easy to use for my elderly parent

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Donald Lindenmoyer
December 11th, 2018 Mesa, AZ DETAILS
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It provides my wife and myself wide area coverage both at home and when traveling

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Carol Kreisheimer
December 11th, 2018 Wauconda, IL DETAILS
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Very polite and helpful.when I set up the unit, and the testing of unit.

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JERRY GORACKI
December 11th, 2018 Lake Elmo, MN DETAILS
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EVERYTHING IS AS ADVERTISED, WISH IT DIDN'T NEED A LAND LINE.

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Nancy
December 11th, 2018 Lakeland, FL DETAILS
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Everyone is courteous, helpful and efficient...they all seem as though they really care about their customers.

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Gloria B
December 11th, 2018 Tucson, AZ DETAILS
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Exceptional customer service and product!

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John Turner
December 11th, 2018 DETAILS
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Pleased with their quick response while testing this.

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J. Michael
December 11th, 2018 Winston-Salem, NC DETAILS
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Very responsive to alerts. Extremely helpful with answering questions.

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Frank
December 11th, 2018 Pinellas Park, FL DETAILS
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Very easy to use. Customer service is excellent.

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Joyce Hammons
December 11th, 2018 Colorado Springs, CO DETAILS
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Easy to set up and having two devices , one is always with me.

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Lenore Janoff
December 11th, 2018 Port Jefferson Station, NY DETAILS
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They have been very responsive (just wish respond time could be a little faster)

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