Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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bookmark Featured Review
I reaserched other medical devices and decided on Guardian because of other reviews and the cost. After deciding upon this company and contacting them, I received a lot of information and help from the customer service agent that I talked to. After receiving it i was able to set it up quickly. Luckily, my sister has not needed to use it, but I feel better about her being alone in her home knowing that she can get help quickly in an event of a fall or accident.
bookmark Featured Review
I like everything about medical guardian. I have used it twice and both times, it helped save my life. Just three days after I got my bracelet, I had to have it help me and it was just a few minutes until they got there to save my life.
The thing I like most is that I am confident now when I am by myself walking. I do fall a lot and so it assures me that I can get helpful quickly because I do not always carry my cellphone but this is always around my neck. The only thing I don’t like is the fall but other than that it is great. It has set up so the local fire department can put in a code on the door.
The answer was immediate when I tested it. That gives me a feeling of security. She was very good and courteous on the call.
Small, not big and clumsy but very light weight. It works very well when I test it. It is very pleasant working with them. When I ask for information about it, they are very willing to give it. I find them easy to talk to. Very receptive.
The person I dealt with was helpful getting it set up and tested. The only thing I dislike is I cant wear it in the shower because it has fabric on it.
I wish it was a little cheaper. At forty dollars a month it is a little expensive for someone on a fixed income but my children insisted that I get it. I’ve had it for a month and so far I’ve had no problems with it. I wear it and charge it in the morning. Somebody answers right away if I press the button. The man’s voice is wonderful. He should be an actor.
I am glad I got it. Before I had one before and fell and broke my leg and used it. If I had not I think I would still be laying on the floor. I wish it was a little smaller but I am perfectly satisfied.
We like that is charges rapidly. The response rate when I use it is very good. They were very courteous. The device seems to be quality workmanship. We had another company and within the first week the lanyard fell apart.
It seem pretty solid and comfortable. The only thing I would like is if it were adjustable. If I inadvertently bump it I almost instantly get a call from your service center asking me if everything was okay. I have confidence in it.
With the medical alert device around my neck I feel safer. It is very convenient to use in case I fall. The only time I used it was when went down the stairs to the basement to do laundry.
You can seriously put it around your neck and forget about it. I like that.
When I talk with them, they are very helpful and knowledgeable. I like the security of having it.
I like that it provides security for m father. Everybody was helpful when we were setting it up. They were able to answer all the questions we needed.
The unit it simple. I feel safe with it. So far so good.
To the people who have trouble with much larger devices, medical guardian seems to be helpful for someone who is fairly small. They respond right away and always double check when I call if it is a mistake.
Good service. I like to wear the medical alert button around my neck. It could be cheaper.
As far as I am concerned they have done what they said they would do. When I went to south Carolina and tested it and they were able to tell me exactly where I was.
Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.
It's actually for my brother. I am his legal guardian because he has dementia. He doesn’t have any complaints about it. I don’t have any complaints either. It’s been tested a couple of times.
The people I have talked to are generally concerned and kind. They are really easy to talk to. The only problem I have is the button design but I don’t know how you would do it better. It has gone off by mistake.
Bought it for my mother in law and as a daughter in law it gives me peace of mind to know if she needs me, she can get in touch with me if there is an emergency. It has been easy for her to use because it is user friendly. We test it once a month to make sure it is still working properly. They’re extremely courteous. They ask the right questions to make sure she is okay.
The fall alert is very unsuccessful. It would ring several times a day so I had to discontinue it. The rest of the service I am very satisfied with. The agents are very nice and pleasant. They really make sure they know who they are talking to.
It does what it is supposed to do. It doesn’t bother me a bit. I would gladly recommend it to people.
Right after I got it, I tested it and it works fine. They are prompt in calling.
I am happy with Medical Guardian. I am satisfied with it. It works really good. There is nothing I dislike.
Although I have not had to use its services, I accidentally pressed the button on my neck cord device and was immediately connected to a man asking what I needed.
The battery life when I got it never lasted all day and now the battery life is about 4 hours.
WILLIAM L KROGMAN SR
service and product, ORDERING is easy and telephone communication efficient.
It makes me feel safe. The people who answer the phone are very polite and patient.
This GPS device is perfect for me at home or on the go. I purchased it online based on internet reviews. It was easy to set up & test.
Customer Service, Simple Setup, Simple Pay, People
Great service when Dad was alive, BUT THEY LOVE TO CHARGE DEAD PEOPLE!!!! Dad passed away 12/31/19 and his account was paid in full and equipment paid for in March 2020. In October 2020, Medical Guardian charged charged me for the month of October and tried to bill me for two more months since then. This is after sending my third signed "Cease and Desist" letter to them, which they have finally acknowledged receiving. Now I have to wait a couple more weeks before I have to call back and request a refund for the payment they charged me without my permission.
I did a research. Customer service was excellent. Thanksgiving day and the agent was excited to help me.
I've had my mom fall twice since owning medical guardian. 1st time - the device said call failed - even when they researched it and it had a strong signal - so she did receive 911 but felt alone and scared while not knowing if the button she was pressing worked. So dispatch was sent out - however none of the rest of the emergency contacts where ever called so protocol failed. Then on the 2nd call - they answered and 911 was sent and they were on the line - but she told them to call her emergency contacts and still no call - it was within 30 mins that I called a logged a complaint with them for not calling any of the contacts which is their protocol per their sales person. Two strikes your out when it comes to providing service for two emergencies there is not going to be a 3rd.
Reply from Medical Guardian
Dec 01, 2020
Medical Guardian apologizes for any inconvenience you may have experienced. We pride ourselves on providing top of the line Customer Care and hope you accept our apology for any experience that was not reflective of that. Our Customers and their families are of the utmost importance to us. A member of the customer care team will reach to you shortly to review your complaint. Thank you!
Highest rated online. Leon's salesmanship was excellent.
For my 89 yr old mom. Customer service was great
Well they said it was shipped yesterday and fed ex said they haven't received it yet.
Reply from Medical Guardian
Dec 01, 2020
Hello, Nanci. Thank you for your review. It looks like the device has since arrived and been activated with a member of the customer service team. Please call if there is anything else we can do for you!
Good. Very good at explaining things....I chose this because it has a gps system. I have not received it yet. .
Robert was excellent. Explained everything well and answered all my questions. Medical Guardian was Ranked at top on internet. Great customer service. Called me back immediately after I requested info.
I don't like the green light that flashes every few seconds. I've had to replace the necklace a few times because I dropped it.
Reply from Medical Guardian
Dec 01, 2020
Hello, Evelyn. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.
Their customer service answers when I activate the device. They advise you to test it once a month and they always answer when you call. They're always concerned when you call and make sure you're okay.
I like that I don't have to charge the device every day! I charge it once a week and then it's good to go. The customer service is great.
Reply from Medical Guardian
Dec 01, 2020
Hello, Dorothy. Thank you for your review. We are glad to hear you have had a good experience with Medical Guardian!
When I called customer support, they knew my name and were very courteous. I am not sure why the device flashes all the time.
When we've tested the device, it was very handy. The company answered promptly and took care of the problem.
I haven't found anything I dislike about it. My only problem is having to charge it every other day. I haven't talked to anyone on customer service who hasn't been cordial and helpful.
It was fast and easy to understand during setup. It's easy to wear and low maintenance.
There are no problems with the device. We've tested it one time and it worked perfectly. Their customer service is very helpful.
I haven't had to use the device, but when it's gone off accidentally they called immediately and everything was fine.