9.5
Overall Score3 days ago
Medical Guardian
verifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW MG Offer Details:
- Monthly - No Add-Ons
- Quarterly - Free Ground Shipping
- Semi-Annual - Free Ground Shipping & Free Lockbox
- Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center.
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
The Freedom Guardian
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
- Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring: Retrieve the daily weather forecast.
- Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
**Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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User Reviews
Star Rating
8,720 Reviews
Review Breakdown
Sentiment Criteria
As a daughter, I was not consulted on care, that if implemented, would have saved my mother's life. She died a few weeks later.
Reply from Medical Guardian
May 17, 2019
Janet, we are so sorry to hear about your loss. This must be a difficult time for you and your family. We would like to look further into what occurred here. If you could provide us with your mother's full name and the address we would have on file, as well as the best phone number to reach you, we will be in touch to discuss further.
Sales person Shawn explained everything in detail. I knew exactly what I was getting and based on his recommendation I am very satisfied.
Verified Customer
Products & Service/ price. Quality. Good support. Easy use.
Verified Customer
They are quick to respond. The product is very good. The people are very nice when u call. I like the way u can carry it with u.
Verified Customer
I like how easy it was to set up. I was walked through the process and never felt rushed while on the phone. I also like the speed volume that Medical Guardian replys with once the aletr button is pressed. I like having the choice of a pendant ot wristband to wear.
Verified Customer
Represative did not represent your promotion properly.
Reply from Medical Guardian
May 17, 2019
Tammy, thank you for reaching out. We're sorry that you felt we misrepresented our promotion during your sales experience. Would you be willing to provide some additional context for us to look further into your concerns? Any information shared in your response will not be posted publically. We thank you for your feedback and ensure you that we take your concerns seriously.
Verified Customer
They were exceptionally easy to deal with all the way through.
Verified Customer
Highly rated and I liked the stoppage of service rules.
Verified Customer
It is a great comfort to myself and my family for me to have the protection of Medical Guardian. I also like that it can be set up that they call my daughter first who only lives 2 blocks away .
Verified Customer
Granted I cannot rate the unit/company on use and response in cases of emergencies. I did not have the opportunity . nity to activate the unit. Due to unfortunate circumstances, my mother no longer needed the unit. When I called to return the unit, I was surprisingly informed, that I would still have to pay for the two months I had the unit, even though I did not activate the unit. Apparently, this is mentioned in the Agreement that I don't recall receiving and is very difficult to view on the website. The company does not make this information easily accessible. It's unfortunate that I have to pay for a service I didn't activate. I feel, a reputable company would have such considerations especially since the population they typically serve, is a vulnerable, elderly population.
Reply from Medical Guardian
May 17, 2019
Donna, thank you for reaching out. We apologize for any confusion surrounding the canceling out of your mother's account. We are currently looking into your concerns and will be in touch.
Verified Customer
excellent response and followup and ability to lovate me if I fall
Verified Customer
They always respond immediately and are on top of things. If they haven't heard from you when they should've the immediately get in touch with you
Verified Customer
Quality/usefulness, too many phone messaages to activate the service( know notice given to hold calls)while I was working with customer services to select the appropriate service for me
Reply from Medical Guardian
May 17, 2019
Linda, thank you for your feedback. We're sorry that your experience with our Sales team was not what you expected. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!
Verified Customer
Fall protection did not work. When I pushed button agent promised to stay on line til help arrived as I was trapped under furniture. Did not do so, so I was unable to let emt know where house key was until they broke in window. Canceled service.
Reply from Medical Guardian
May 17, 2019
Donna, thank you for your review. We are sorry for your experience and hope that you are recovering well from the emergency described here. We will look into what happened in this instance and thank you for your feedback.
Verified Customer
Equipment arrived on time and was easy to set up
Verified Customer
came to my rescue on the first day of ownership. Very reliable
Verified Customer
Always respond promptly and politely when device drops
Verified Customer
Always call promptly when needed. Fast and easy to set up the service. .
Verified Customer
ad show carry case for monitor. I did not get one and was told "your on a diff plan BUT I'll sell you one for $15. I was not aware of diff plans!
Verified Customer
I need printed invoice/bill. Have asked 2 times but no action.
Reply from Medical Guardian
May 17, 2019
Dave, thank you for reaching out. Looking at your account, it looks like you were able to discuss this issue with our Customer Care team recently. If you need any additional assistance, feel free to reply directly to this message. Have a great day!
Verified Customer
I haven't had to push my button or use it except for testing when I first got it, so far so good! Not sure beyond that.
Verified Customer
My bedroom is upstairs, and the box is downstairs. The answering person cannot hear me when i have done a trial. I haven't had to use your product yet... and hopefully won't have an emergency. But i feel safer with the button close to me when i am in the house. doesn't work outside or in the garage
Reply from Medical Guardian
May 17, 2019
Judith, thank you for your review. We're happy to hear you haven't had to use our services as of yet. With regards to situations where our operators cannot hear you, they will assume an emergency is occurring and proceed accordingly. If you want a device that you can speak into no matter where you are and also take outside of the house, we offer devices designed for on the go use that may meet your needs. Feel free to reply directly to this message if you would like a member of our Customer Care team to reach out and discuss these device options further. Have a great day!
Verified Customer
mom can work it easily Just has to remember not to lean on it while at the table-it calls the service right a way.
Verified Customer
It appears to be dependable. I have not had to use it in an emergency, but I believe if I had a problem I could depend that It would keep me safe.
Verified Customer
clumsy, difficult to use.....its just a waste of money.....for me
Reply from Medical Guardian
May 17, 2019
James, we're sorry to hear that you are dissatisfied with your device. We offer a variety of services to meet the needs of our customers and may be able to find a device that is a better fit for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your home address and phone number, we will be in touch to discuss further. Thanks again for reaching out!
Verified Customer
Technical support very courteous and helpful
Verified Customer
Luckily I haven't had to call for use. Testing was easy, hooking it up was simple.
I purchase this medical alert system for my aging mother and have been happy since doing so. I worry about her a lot and this takes some of the worry off of my mind knowing that in an emergency there is a better chance she will be alright. The service is very affordable especially for the peace of mind!
Excellent service. All my concerns and questions were answered.
the people all have been very helpful,Ireally can not rate the unit yet it has not been put to the real test
Reply from Medical Guardian
May 14, 2019
Don, thank you for the review. We're happy that you haven't had to make use of our services as of yet. Have a great day!
I purchased from Mobile Help. I wanted to try it for 20 or 30 days. Both of the Reps are pretty aggressive. When I called your Rep, I tried to tell him I still may purchase from Medical Guardian, but he freaked out & started yelling at me. Extremely disrespectful & definitely unprofessional. I’ll never call your company again w/ that kind of service. I had to finally hang up on him.
Reply from Medical Guardian
May 14, 2019
Dot, thank you for your review. We are sorry that your experience with one of our reps did not meet your expectations. We will review the call in question with the employee and his supervisor to ensure that others do not have a similar experience. We take your feedback seriously and appreciate you passing it along. Have a great day!
Friendly, helpful staff, unfortunately the product has limited capabilities where cellular signal is poor.
Verified Customer
Medical Guardian explained everything very thoroughly. The product is very good, but I am not crazy about the arm band.
Verified Customer
The device is easy to use. Customer service explained the service thoroughly and have been very kind to me.
Verified Customer
The customer service representative that I worked with was very helpful.
Verified Customer
The devices were delivered quickly and were easy to set up. Customer service was quick to respond. They were polite and reliable.
Verified Customer
I called at 3 o'clock in the morning and they had a paramedic at my house in no time. They were very quick.
Verified Customer
Customer service was very friendly. They have been very knowledgeable and helpful.
Verified Customer
The customer service representative that I have dealt with was very knowledgeable.
Verified Customer
They have been very connected with us.
Verified Customer
Customer service is very thorough, and seems concerned when they answer the alert calls.
Verified Customer
Medical Guardian is a reliable company that I can count on.
Verified Customer
The device worked fine, and customer service was always available to answer questions.
Verified Customer
The GPS cannot find where I am at because of the weak signal.
Reply from Medical Guardian
May 14, 2019
Ann, thank you for the review. We are sorry that you have experienced GPS issues with your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!
Verified Customer
I like how medical guardian ensures that the device is working, but doesn't bother me with too many calls. They are the rated the highest, and for a good reason.
Verified Customer
The device went off without me pushing the button, and I don't like the service. I have to be very careful to ensure that the alarm doesn't go off on accident. I could've gotten it a lot cheaper somewhere else.
Verified Customer
Medical Guardian responds quickly after you press the alert button.
Verified Customer
I am very satisfied with the service provided. It took me a long time to get the device set up.
Verified Customer
The plastic band on the wristwatch is really uncomfortable. Customer service fulfilled my needs promptly.
Verified Customer
Customer service helped me activate the device online.