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Medical Guardian

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12,692 User Reviews

9.8

Overall Score

Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019. 

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

 

Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.

Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.

Special Offer
Medical Guardian is currently offering
the following special promotion:
  • FREE Month of Service
  • FREE Ground Shipping
  • FREE Lockbox
  • FREE Additional Pendant**

To redeem this offer, call NOW and get 4 gifts FREE
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The Good

  • Affordable Price
  • High-Quality Medical Alert Systems
  • Smartwatch Medical Alert Option
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Automatic Fall Detection
  • Lifetime Warranty and No Long-Term Contract
  • CSAA Five Diamond Certified Monitoring Center
  • Award-Winning Customer Service

Affordable Price

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

**Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch).

High-Quality Medical Alert Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup. 

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on AT&T's cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert system with activity monitoring. With three in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones regularly throughout the day.

The Family Guardian also comes with a mobile app you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base unit.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Smartwatch Medical Alert Option

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer of Medical Guardian terms:

**Free equipment offer does not include the Freedom Guardian system.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Lifetime Warranty and No Long-Term Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time. 

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified Monitoring Center

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

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Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

Award-Winning Customer Service

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.  

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation. 

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

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The Bad

  • Extra Monthly Fee for Fall Detection

Extra Monthly Fee for Fall Detection

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection. 

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The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

What's convenient about Medical Guardian's medical alert plans is the price doesn't change dramatically when comparing one against the other. For the most basic plan compared to the most advanced plan, your monthly payment will only differ by about $20, making Medical Guardian affordable regardless of which plan you choose. 

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services. 

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

Message from
Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day. We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded. After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first. We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

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Star Rating

4.5

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12,693 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

6%

2 grade

2%

1 grade

4%

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Value

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Quality

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Featured Review

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Blake Sumerduck, VA

Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.

1 month ago

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Featured Review

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Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

3 weeks ago

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Barbara Bell Seminole, FL

It works. Mom pushed the button last week because she wondered what would happen (she'd only had it a month, and the need confused her). She was outside so didn't respond. Appropriate phone were made and the EMTs showed up to her surprise, but now we know the system works.

1 week ago

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Carla Keaner Saginaw, MI

Their response time, when you contact them, is very fast. Other companies, when you push the button for help, takes a very long time until they answer the call button. I am a former Caregiver and have experienced with many of my clients.

1 week ago

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Marilyn Jansonius Phillipsburg, KS

I've only been with them a few months and have accidentally activated the watch 3 times. The people I spoke with were courteous and kind. I do appreciate that since I'm a bit clumsy in my old age and felt terrible about bothering them.

1 week ago

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Dianne Congdon Fort Lauderdale, FL

Well it was easy to sign up and activate the account device. We have used it once which was an accident yet good practice for the real deal. I have recommended it to others. Also had great help when I moved my husband into Hospice Care with an agent who guided me on your protocols.

1 week ago

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Maria N Stockhausen College Place, WA

Safety and security for our love one. Medical Guardian give us a peace of mind that our love one is being safely care on timely manner. Being far away this is the best option for any elder person.

1 week ago

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Ross Kyle, TX

Well so far it works and its easy to understand. I've tested it several times, the people are always very very cooperative, courteous, and friendly. I feel comfortable calling and that's important. And onec I was going to call and test it because I asked them about calling our daughter and they said they didn't have her phone number so they referred me back to the office we went through and somehow we hadn't gotten that information. We had mailed a copy but I had a copy so we just put it in online and it seems like it's working. All of the support people have just been outstanding. I feel comfortable talking to them and they seem glad to be talking to me. Just good all the way around.

2 months ago

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Geraldine V Roseville, CA

The device seems to be well made, I've never had to use it. I got it because the family wanted me to, but I'm really in very good health and have never had a need to use it. It's convenient to carry around with me. It works as it is supposed to when tested. When I initially set it up, I had a number of questions, and they were very good about answering them. It was easy to understand, they answered the questions promptly and didn't talk all around the bush to sell me a thousand other things I don't need or want, they just focuesd on exactly what I wanted them to answer. They are a capable, honest, and direct company and I'm glad I went with them.

2 months ago

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Sharon Marathon, NY

I understand that Medical Guardian is the best when it comes to fall detection, which we're concerned about. I just tested it yesterday and it was calling, contacting someone several times. I like the professionalism and respect with which people treated me--they are very clear to make sure if you're just calling to test or whether you need assistance. I'm very happy about it, also I would like to just say that I tested it in my basement and the call failed. Five minutes later when I got upstairs, the police showed up and talked to me, and they were very polite. Because no one heard from me, Medical Guardian called the police to come and meet me.

2 months ago

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Annette Simi Valley, CA

I like everything about it because it actually notices immediately what's going on and I get a response within about ten seconds. I have a heart condition and without Medical Guardian, I probably wouldn't be here making this review. It's with me all the time so I can either push the button if something's happening or if I pass out I know that somebody's coming within minutes to take care of me. I was getting undressed and it slipped off and fell on the floor and I left it there and in less than ten seconds I had a response asking if I was okay, did I fall, mentioned by name, and so it definitely works.

2 months ago

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Ruth Florham Park, NJ

I'm very happy with it. I like everything about it. I have the mini pendant, so everything is right there and I don't have to be near anything if I were to need help. It's not big and bulky like the ones some of my friends have. Everybody is willing and able to respond immediately if I test it or do a monthly check-in. They're easy to deal with. If you have a question, you can call and they take the time to to answer your question and to tell you what to do if you're asking how to take care of something. Just everything about the company is very very good. I haven't hesitated to recommend it and other people have had other beepers and they changed to Medical Guardian and they were just so happy with it.

2 months ago

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Gerard Crosby, TX

A gentleman who I'm helping to care for has thed device. He's alert, however he's kind of weak and he takes physical therapy, and I have the freedom that I can go out by myself and feel assured that if he should need help that he could push the button and I will be called and I can return home within a few minutes. I'll tell you the first time we used it, he used it. It was I think very very early in the morning and his bedroom is in the back of the house and he got up and was in the bathroom and he slipped and he was calling me, my bedroom is in the front of the house I didn't hear the call so he used his device push the button and he alerted the people to call to call me which they did unfortunately I had my phone turned off even though it was by my side, I felt stupid. And then but I was awakened by the EMS people who came to the house and they were knocking on the door and then I realized that he did need help, I wasn't aware of it at first but the EMS people came in and and we got two of the individual and got him up and they checked him out physically and ask me questions medically and he was fine he was very alert it's just that he could not get himself up.

2 months ago

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Eva Union City, CA

It's easy to manage, it's nice and small, and it works wonders. One day, I kind of slipped from my hands and went into the couch and it immediately detected the fall. In one or two seconds, they were like, "Mrs. Rodriguez, do you need help?" It's good and I like it because it's easy and I know that I am safe--that if anything were to happen--one touch of a button and I'll have the help that I will need. And it's so easy to charge you know you don't have to get batteries and you don't have to plug it in no nothing you just take it out of your neck and just place it and the thing and it charges by itself and the charges good.

2 months ago

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Terri Miles Grayville, IL

The communication is great and we just haven't had any problems. I picked it because all of the research I did, they seemed the best choice. So far so good.

1 week ago

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K. Parker Jacksonville, FL

I am a senior citizen and live by myself. On occasions I have needed medical help..Recently I fell and couldn't get up..Just pressed my alert button and instantly I had a response and I had help on the way..the fire dept came and was able to come in and helped me up..it all worked like a charm

1 month ago

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Gloria Robinson Las Vegas, NV

Fortunately, I have not had the opportunity to use the service but one day I accidently pushed the necklace up against my washing and someone came on immediately and asked me if I was alright. Also, I love the necklace that they offer. It is small and no one can tell you are wearing it.

1 month ago

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Jean Layton, UT

I like knowing that I could get help immediately if I need it. They were very polite--they were right on top of the the process of me pushing that button and then answering--I felt confident I knew somebody was there if I needed them. It's a little pricey but it's worth the security and the peace; it's just a little bit more than I'd like to spend on it, but I have no intentions of giving it up.

2 months ago

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Terry And Jackie Quincy, IL

It works. We feel really safe with it, it's easy. When we tested it, it worked fine. They called immediately the couple of times we did it accidentally, and we're really impressed with it. We really haven't had a big need for it, neither one of had fallen you know since we got it but yeah we're impressed with Medical Guardian. Anytime we've got a question, they've always been easy to contact and and answered readily--everybody's really nice to deal with.

2 months ago

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Verified Customer

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Marjorie Prescott, AZ

Mine is the mini version and I really like it because it's small. I did call customer support because I wanted to give them my new email address and they were very nice and they told me some things that I did not know that were not included in the information that came with that device. I had used another company for a year and their device was very heavy and I kept setting it off and so after a year, I canceled it and got the mini Medical Guardian, which I've been very happy with.

2 months ago

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John Mountain Top, PA

Well they're very reliable every time. I live in a place where the telephone reception is not great and so I tested it several times at all hours of the day and night and I tested in every room in the house and every time I tested it I got a a very prompt response from the company and it was very well done, I thought. I think it's it's a very good system with the exception that if you fall and lose consciousness, I'm not sure it set off the alarm unless you fell in a certain way. There is one problem that I was actually going to call the company and tell them about it and that is the following: It's supposed to protect the patient. If I should fall down, that should trigger the system. The problem is that if you fall on your back or fall on your side, it will not activate the mechanism. You've got to fall on your stomach. If the floors are hard, it'll set it off, but if you fall on the carpet, chances are not good that it is going to get set off.

2 months ago

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Verified Customer

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Arleen Sherwood, OR

Well it's dependable. I was in my car, I put on my seat belt and was checking my feet to see if they were in the right place and it went off so it's very sensitive. I just told the person that called or answered that I was okay and the customer service rep was very concerned, so I can tell that it's very dependable and it's good. They were very helpful and answered my questions. It gives me a good feeling of security.

2 months ago

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Kenneth Xenia, OH

I've tested it recently when I accidentally hit the button on the table but the response was real good and thank goodness I haven't had to really use it. I'm very pleased with the with the response. I like the fact that it gives me a certain amount of security in the case of an accident or fall or whatever and I like that it gives me peace of mind.

2 months ago

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Patricia McHenry, IL

I used it for a short period of time for my sister who was on hospice and it gave me peace of mind knowing if for some reason she had to be alone that there was a way of her being able to get help so that really gave me peace of mind. We had to used it one time when she fell and that it worked out well. Support was just very compassionate and knowledgeable and explained things calmly so she could understand it, even if she was under a lot of stress. She felt well taken care of. It was a necessary thing at the time, at it worked out really well--it was very responsive and good.

2 months ago

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Robert Caldwell, KS

Well it gives me peace of mind knowing that if I fall I'm gonna be able to get help. I live by myself and it's it's nice to know that if I fall, even if I was unconscious, somebody would check on me and know where I was. When I called to test it, I asked if they knew where I was and they told me exactly where I was so I know that even if I was not able to talk they would be able send help to where I was. It's a great comfort to me.

2 months ago

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Rosalia Great Falls, MT

I like it because I'm alone and if I fall or something happens it's there to help me. I did use it just because I've had it for a while and just see if it works or not, and they answered right away and I talked to them and one of the times it accidentally went off and they were immediately there and talking to me, making sure that I was okay so, you know, I like it.

2 months ago

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Irene Newton, NC

I'm happy to have it there in case I need it. I have tested it--I dropped it on the floor and it did reacted and you answered and everything. It's good for falls, that's why I got it. I can't think of too much that I don't like except that it irritates my neck, I have to put something under my neck because it irritates it and causes it to itch.

2 months ago

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Verified Customer

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Zudie El Cajon, CA

I dislike how big it is, it's a necklace with GPS and I wish it was smaller. I purchased this device for my mother, and their customer service was very intuitive when I explained my situation and my mom's needs and they recommended products that met those needs. They really went above and beyond. I tested it this morning after charging it and it was great it calls the dispatcher very quickly and I could hear her clearly and she could hear me clearly.

2 months ago

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Verified Customer

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Elaine Milwaukee, WI

When we were initially looking up the system, they were very responsive to us and answered all our questions and followed up with me. We did the test fine, the operators are very nice and very responsive. My mom has no problems hearing them which is a good thing--that was a concern of ours--and everything is handled very professionally and they speak loud enough that she could hear. It's a very good product, it's very easy for my mother to use even with the with the charging because of the accessibility of it for her. It just really eases her mind when she's alone.

2 months ago

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Verified Customer

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Sean Lynn, MA

There's nothing not to like about it. It's been very helpful with my family member. They're very kind and considerate like when he hits it by accident they've been very good about talking to them, I love the communication the system and the watch and the necklace all are great, the base is great everything the equipment are all great. I'm very pleased with all of it.

2 months ago

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Verified Customer

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Deborah Gatica Tulsa, OK

After having MG for only a few months, I fell sideways off of a step stool and heard the bones in my ankle crack. I couldn’t move. I connected with a MG operator who sent the EMTs to my house. They rushed me to the hospital with all the bones in my ankle needing to be relocated (first surgery) and then pinned (second surgery). I can just now walk on it. Who knows how long I would have been on the floor in terrible pain. MG saved me!!

2 months ago

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Verified Customer

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Anonymous Gretna, LA

So far I am very satisfied. I’m used to wearing it. When I leaned on button by mistake, the lady asked if I was alright. I was wondering if that was the nurse who had come in and then I realized it was the speaker on the table so I told her that it was a mistake. She was very understanding and she reset the box for me. It's a it's a relief to know that if I fall and can't get to a phone that somebody's on the alert.

2 months ago

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Verified Customer

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Janet Cartersville, GA

Prompt responding to calls. Very good customer service. Products arrived in a timely manner. Information and products easy to understand and use.

1 week ago

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Verified Customer

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Colleen Kearny, NJ

Simple quick and easy set up. My mom is 82 years old and feels safe with the watch and necklace. Not intrusive on daily life

1 week ago

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Verified Customer

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Virginia Goff Chesapeake, VA

Pleasant representatives on the phone; explained everything clearly; system setup was easy so it's up to me now to keep the necklace handy.

1 week ago

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Verified Customer

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Beverly V. South Elgin, IL

I have not yet had to use this device. I hope I never do. It does give me peace of mind knowing you are just a touch of the button away. I also chose this device because I can take the base with me when traveling.

1 week ago

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Verified Customer

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Tushar Sheth Chattanooga, TN

Most importantly, this device does the intended job flawlessly. When activated, the staff that come to assist is attentive, patient, understanding, and courteous.

3 weeks ago

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Verified Customer

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Gerald Hawley, PA

Recharging is a problem. As the recharger flashes for a long time, maybe all night, it is impossible to leave in the bedroom, where it is taken off at bedtime. So I have to leave it in another room, which means that I must walk to that other room to charge it. (I always forget to leave it in the recharge room, so this is an annoyance.

1 month ago

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Verified Customer

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Janet Heins Kensington, MD

It is convenient and reassuring to have it in case it is needed, which, so far has not been the case. When I call in each month to test it, the contact I have is always professional and courteous.

1 month ago

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Verified Customer

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Yvette Cloud New Orleans, LA

I purchase the medical alert for my dad that lives alone. I am able to sleep at night knowing if he feels any distress all he have to do is press a button and he will receive the help he needs.

1 month ago

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Verified Customer

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Arvene Dunn Loring, VA

My wife fell last Thursday and she had to be hospitalized but she only had two sprained ankles and the device didn't record it. I would say the device is generally pretty good but the fact that it didn't go off when my wife fell is disturbing. I have dropped it twice and it immediately came on and asked if this was an emergency or if not to press the button so I pressed the button.

2 months ago

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Verified Customer

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Sharon Lincoln, RI

It's very important for me, it gives me security. Well I feel more secure in the fact that someone would be able to know where I am because I have a problem of fainting. Uh it's been tested once because I bumped it against something and they answered me directly within a few seconds and that's the only time it's ever been used.

2 months ago

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Verified Customer

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Dorothy Gilbertsville, PA

Well I just got a few months ago and so far, thank goodness, I've had no emergencies. They respond very quickly because I pressed the button accidentally and they're right there and they are very respectful and and they seem very nice when they call, so I appreciate having it in case I do have an accident.

2 months ago

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Verified Customer

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Linda Tuckerton, NJ

Well it makes me feel safe now that I'm home alone and the problem is I have the wrist watch one and it bruises my arm so I wear the other parts of it, the necklace and set. I fell and couldn't get up and I had to use the device and my first two people to call were working so the next thing I knew I had the police in the house of the emergency squad in the house.

2 months ago

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Verified Customer

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Carol Sicklerville, NJ

It is great. The only thing that bothers me is if I take it off and I forget where I put it, there's no little button you can push to find it. From time to time, when I am wearing it around my neck, the button will get pushed accidentally if I push against a counter or something and they respond quickly.

2 months ago

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Verified Customer

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Jacquelin Endicott, NY

It makes me feel comforted that if I fall, that somebody could take care of me. The only thing that bothers me is that it's around my neck. Everyone in customer service that I've talked to about it has given me reassurance that it's going to help me.

2 months ago

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Verified Customer

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Yvonne Yuma, AZ

Well I like the fact that its totally accessible wherever she is and that's something that she wanted to review with the Medical Guardian in the first place, because our previous one was just local coverage. Earlier this month we had to call through 911 and it works fine. Everything I expected. It has been very satisfactory for us.

2 months ago

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Verified Customer

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Darlene Plano, TX

I've been very happy with it, so far it functions very well. I have only had to use it once and then it was my mistake but they answered promptly so that's good. Customer service has answered all my questions and was very helpful when I was signing up.

2 months ago

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Verified Customer

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Martha New Bremen, OH

I like that it's simple. It's for my mom, and she's only tested it like twice and it was pretty pretty simple. She hit the button and somebody answered and I don't know if it was a test or I guess a real call so it's pretty simple. And she's actually bumped the button one time I think so no problem.

2 months ago

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Verified Customer

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Pauline Columbia, SC

The thing I like about it is that I feel more secure if I fall because I can get help. When I tested it, I just pushed the button and someone answered immediately and called me by name. I told them I was testing. It's a little heavier than I would like.

2 months ago

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