Best Company Guarantee Medical Guardian Logo

Medical Guardian

check_circleVerified

star star star star star_half
13,190 User Reviews

9.7

Overall Score

Visit Site 1-(844) 684-0448

sell See Special Offer chevron_right

LAST UPDATED: September 17th, 2021

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Many medical alert providers haven’t been awarded such robust accreditation, as it isn’t a requirement to operate as a medical alert company. Medical Guardian makes safety a top priority, demonstrating its authority and trustworthiness.

Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.

Because Medical Guardian's reputation has spoken for itself with thousands of positive customer reviews, we're offering $100 if you're not satisfied within 30 days of your purchase. If you'd like to learn more about what customers have to say about the medical alert provider, read Medical Guardian reviews.

Megaphone Icon

Why Medical Guardian Is Our Top Pick

Medical Guardian has over 13,000 customer reviews on our site, the majority of which are overwhelmingly positive. More than 80% of reviewers gave Medical Guardian 4 or 5 stars.

 

In particular, when taking a sample of Medical Guardian's reviews, nearly half highlighted Medical Guardian's exceptional customer service. Consumers also appreciate the company's quick response times and the quality of its easy-to-use equipment. With competitive offerings and a satisfied customer base, we're confident in recommending Medical Guardian for your medical alert needs. 

Medical Guardian Products and Pricing

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

Range from Base Station

Medical Guardian's home-based medical alert systems have a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.

Medical Guardian Package Breakdown

  Classic Home Mobile Active Freedom Mini
Service Fee

$29.95/Month

$34.95/Month

$44.95/Month

$44.95/Month

$44.95/Month

$39.95/Month

Equipment Fee None None None None $299 $124.99
Maximum Battery Life 32-Hour Backup 30-Hour Backup 24 Hours 7 Days 2 Days 5 Days
Landline/Cellular Landline AT&T 4G Cellular AT&T 4G Cellular Verizon 4G Cellular AT&T 3G Cellular Verizon 4G Cellular
Fall Detection Available Yes Yes Yes Yes No Yes

Add-On Equipment

  • Additional Necklace/Wristband — $2.99 per month
  • Trelawear Pendant — $2.99 per month (compatible with Mobile Guardian and Home Guardian CBS)
  • Wall Button (not water resistant) — $2.99 per month
  • Voice-Activated Wall Button (water resistant)Voice-Activated Wall Button (water resistant) — $5.00/month
  • Lockbox — $2.99 per month
  • Fall Detection — $10.00 per month
  • Enhanced Notifications — $2.99 per month
  • Protection Plan — $6.99 per month

Mini Guardian

Cost

This plan starts at $1.29 per day ($39.95 per month).

Device Information

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited.

Free equipment offer does not include the Mini Guardian system.

Home Guardian

Cost

This plan starts at $1.13 per day.

Device Information

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Active Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon’s 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Classic Guardian

Cost

This plan starts at $0.97 per day.

Device Information

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.

Mobile Guardian

Cost

This plan starts at $1.35 per day.

Device Information

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Freedom Guardian

Cost

This plan starts at $1.35 per day.

Device Information

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location. The Freedom Guardian does not include fall detection.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use.
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Free equipment offer does not include the Freedom Guardian system.

Equipment Warranty and Cancellation Policy

Equipment Warranty

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances.

Cancellation Policy

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.

Professional Monitoring and Certifications

Medical Guardian certified monitoring center is U.S.-based along with all of its operators. The monitoring center is available 24/7. Bilingual support is available for those who speak English as well as Spanish.

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

Review Icon

Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

What Customers Are Saying About Medical Guardian

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services.

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.
**The Mini Guardian and Freedom Guardian have equipment fees.
Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448
not_listed_location

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

Message from
Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

keyboard_arrow_up keyboard_arrow_down
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

Star Rating

4.5

star star star star star_half

13,192 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

6%

2 grade

2%

1 grade

4%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Blake Sumerduck, VA

Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.

5 months ago

bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

5 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judith Morrisville, NC

Very convenient. Not at all heavy. Very unobtrusive because it is smaller in size. I like it a lot. I’ve tested it a number of times. Everybody very quick to get back to you and they are nice and kind. All are very courteous and quick and respectful. I have had my accidents and they seem to understand. It makes me feel more secure. My family is happy I have it.

3 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Artie Palmer Dallas, TX

I've never had a Medical Alert before but before getting mine I did some inquiring to other people and after a couple of weeks decided on Medical Guardian. So far I've been very pleased.

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Carter Sr

They have excellent response time and customer service. When I talk to the young lady on the other day after I had accidentally pressed my alert button while lying on the floor, she responded back to me quickly and I could hear the

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary F Stillwater, MN

I can talk to the dispatcher as well as the person who inquires about my wellness. A little particle of food got caught in my esophagus and it wouldn't go down and I was choking and got help. A paramedic and an assistant came and they talked to me and stayed with me until I was better. I was in a mess and Medical Guardian got help without my even talking when I was in trouble. Their customer service is so consciencious. I'd compare the price of Medical Guardian with going out to a couple of lunches each month and I'd say the peace of mind is worth the sacrifice. It's the best money I've ever spent.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

jeanne panos Lake Havasu City, AZ

I really have only used it briefly since i have been away from home. I intend to start useing it on a regular basis starting next week, when I arrive home.

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rochelle Glestein Delray Beach, FL

Just ordered this service for my Mom recently, luckily she hasn't had any accidents and needed to use her device, but it's great for peace of mind when elderly family members live alone.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pat Worthington, MN

Very pleased with Medical Guardian. I like the security. I can get help immediately if I need it. I have fallen suffered a concussion and it can be very disturbing to your normal life. It is the best on the market. I like having a lock box on my door for emergency personnel.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon Owasso, OK

Everybody was concerned when we used the medical alert device. They were also nice. I am here myself since my husband passed a couple of months ago so this gives me security if something happens. I am glad to have it. There are some that are cheaper but I think it is worth the value because you get a bracelet and a necklace and a lock on the door so the fire or police departments don’t have to break down the door.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

LouCeal Gardner Las Vegas, NV

So far we have not had to use it in an emergency But they are very responsive when doing the test each month and all seems to be working perfectly

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Bull Rancho Santa Margarita, CA

I have used 3 different companies and Guardian is the only devise I use around my neck everyday as it is comfortable and I feel secure wearing it.

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michelle Jude Berry, KY

Luckily, ihave only had to fo the test call but the agent was very nice & helpful & advised what would happen if it in fact was a call where i needed help.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mildred Bristol, TN

They are always very friendly and do things when you call. It doesn’t take forever to get through to them. I like that the device calls a call center not 911 automatically in case it s not an emergency.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carolyn Huntington Beach, CA

The only problem I have with the device is there is a little light that blinks, I notice it night. It is probably there to make it easy for people to find but it bothers me. I called customer service and they told me to push a thing but it didn’t work.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wren Milan, MI

Love the GPS feature. I could be anywhere in the country and Medical Guardian will find me and get me help. The response is extremely fast. Almost immediate. Everything goes smoothly.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anna Ozgencil Elkton, MD

When I first got my Guardian Mini I went to a hotel and had a false alarm. My message said: no signal call did not go through. My 3 contacts were called with only a 800 tel number as identification. Not the company name. 2 contacts did not take the call at 5.45 am. So I would recommend the Medical Guardian name will be displayed when contacts are called. 1 contact was able to call and report the false alarm.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gene Jet, OK

They get back to you ASAP. When you press the button, there's somebody actually there right on the line. They are always courteous, nice, cheerful, and happy, even when I press the button by accident. I've tried other companies and they're hardly ever ready to help you. Medical Guardian has the lowest rates too, which is nice.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Spring Hill, FL

I don’t like the black cord. It is too unattractive for a woman. For a man maybe it is fine but I think they could have done a better job. I got rid of the cord. That is a minor thing. The people who work for them are very friendly.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Phyllis Gonzales, LA

When I first got the device, twice I accidentally set it off when I didn’t need it and I was attended to immediately Medical Guardian. It proves to me I am very safe. I am a widow who lives in part of town with no family and I feel at least eighty percent secure. I really appreciate the security it gives me.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lee Wabash, IN

I would not hesitate at all on ordering one for my wife or encouraging my friend to get one. They work very well. It is small and I like the GPS factor. The people are very accommodating and understand that I am older person and are very patient with me.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Delray Beach, FL

What is dislike is that the watch gave me a rash. I saw the dermatologist twice. I like that I have safety in the house. If I experience a problem, I will have emergency personnel in my home quickly. The testing process is very straightforward. The respond very promptly. Customer service is well trained and courteous.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roswitha Rockville, MD

Medical Guardian provides me security. I am surprised it doesn’t bather me when I wear it all day. I am pleased and surprised with the little voice that answered. It gives me confidence. They are very prompt in answering. They are also very polite and even though I have hearing problems, I could hear every work said.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carol Sharps Chapel, TN

Not too heavy to wear around the neck because it is compact. When I accidentally hit the call button, they called pretty dog gone fast. They were very nice about it when I explained it was an accident. I will continue to use it.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Martha Eastford, CT

It was a very easy device to get set up. When we tested it, the gentleman who answered was very cool and calm. He reassured us we'd done the right thing and that he'd reset the instrument for the next time we test it or need to use it. I wish there were some stations that were big enough to cover my entire house because I can't be very far from the main for it to work.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn Tomball, TX

They are very fast to respond when I accidentally activate it. I love feeling secure that they'll check on me if I need help. They are really easy to understand over the phone and talked us through the whole thing and made the process uncomplicated. I would recommend this company to anyone who lives on their own like myself. You feel more secure knowing someone is available to come help you if you fall or something.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Virginia La Grange Park, IL

I got my device for Christmas and haven't had any problems with it. One time I accidentally pressed something and they called me to see if I was okay. I love having the sense of comfort knowing that I have it. One thing I'm self conscious about is taking it out and about. It has a flashing blue light and I don't know whether to hide it under my clothes or something because I don't like that it will be seen by others.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maxine De Forest, WI

Nice looking and not obtrusive, the device is something I can wear inside or outside underneath my top. I wear it in the shower. The representatives are very professional and it is easy to fix things. I think it's important that the customer service representatives know when they're dealing with elderly people or disabled people that they need to give them a chance to say what they have to say and ask the questions that can be answered and they were very good at that.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judith M Ebner Crystal, MI

Prompt, friendly service. I like the idea of testing the Mini-Gardian every month. Operator is very knowledgeable,

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathy Cascade, ID

Very easy to use! Love all the extra features; especially lock box for Mom's back door for easy access in an emergency

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rebecca Laux San Bernardino, CA

Medical guardian gives myself and my 2 family members that I have it for ,...such ease and peace of mind

6 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Marge Christensen Appleton, WI

What do I have to rate them on? It hangs on my neck. Is it working? How do I know? I called when I first got it to say there was no manual sent out with it. I was told she would put one in the mail. I never received it. Iaccidently bumped it one day and a recording spoke to me. I dropped it on the bathroom floor one day and nothing happened. If it doesn't react to being dropped, how can I have confidence it will do its job if I drop?

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ann McConnelsville, OH

I don’t like having to recharge it often but it is working alright and I like the device very much. I like being safe from falls since I am older. I think it is definitely worth it.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Patsy Johnson Sterling, VA

The reason I did not give a 5 is because we haven't had to use it yet. So far, your sales people were wonderfully thorough and helpful. Your testing capabilities have been perfect so far. The website was helpful. I will hold out on the 5 until your services are actually needed and see what happens then.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

John Hill

Disappointed that that you system does not alert me to the fact that medical/law enforcement personnel hae been contacted. Inadvertently trigged my unit and was not aware of doing so till the aforementioned were at my front door. Being a new subscriber I did not recognize your calling number when yoHave subsequently taed your calling numbers to my Button so I will immediately recognize any call from you. Would be nice if we were alerted to activation in a manner, other than a phone call. Possible to have the unit flash??

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John Schantz Portland, OR

They didn't send the warranty information with the box , who made the whole process confusing for my parents at the end me and then they never sent it to me till about 2 weeks later and I had by that time I didn't even know what to do with it

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linda Buck Salisbury, NC

Fortunately, I have not had any medical emergencies. I have tested it twice and it was answered quickly and the person answering has been very polite and made sure I was OK.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judith Shelby, NC

So far everything is great with both support and the dive. I test to make sure it is working anytime I want. It gives a lot of confidence. It could save my life without hassle.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Winter Haven, FL

On the occasions we’ve used it, they have performed exactly as I expected. I needed the fire department come and help me. My husband lost his so I think they should replace it but I don’t know what the procedure is.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Loretta Mount Solon, VA

A bit heavy for me. I wanted the bracelet because that is what my brother had but that didn’t work out so it is heavy around my neck. I test it every month and they’ve done a good job. The battery doesn’t hold.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Covington, VA

I’ve bumped it accidentally a couple of times and they have been very polite and cautious to make sure they know if something is wrong. I feel confident that if I needed help, they would be there.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rhonda Linn, MO

I am 85 years old and my daughter got it for me. I am glad to have it. I feel safe with it. It flashes blue and I don’t know if that means I have to recharge it but everything has been fine.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edmund Ruskin, FL

Someone is there on the other end twenty four hours a day, seven days a week. They are easy to talk to. The person I spoke to spoke slowly and clearly. I was neat that she could tell me how much power I had left.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jean Huntsville, AL

So far I have been well pleased. I have the watch. There are no problems with it. Everything went fine when I tested it. Thet were very courteous and knew what they were talking about.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jacquelyn Sulphur Springs, TX

It is extremely easy to use for my 89 years old mother. I like that she can’t take off the bracelet off and loose it. It stays on her. I think it is waterproof so she can wear it all the time. It has worked perfectly when we test it. The response time is quick.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ina Tanner Jackson, TN

When I call in to test, monthly, they are always there and operating well. They do not let me leave until they have established that I am not in danger. I also like it because I can take it in the shower and it works perfectly!

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jessie F Deyoe Tucson, AZ

All my dealings with them have been helpful and affordable. I have hit the button by mistake and had immediate response. I feel safe with it, no matter where I travel. You have the communication around your neck, not on a table or somewhere.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lucyene Morristown, NJ

I purchased this for my aunt who lives a thousand miles away. It gives me security knowing she has help if she needs it since she's had a major illness during her life that's thrown her for a loop. We tested it a couple of weeks back to make sure it worked and the response time was very quick. They were familiar with who she was when they called to check on her and I was very pleased with that.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Karen Linden, MI

I like that the device is close to me and I can use it easily. I wish there were a smaller kind though, because the necklace is clumsy around my neck. I tested it when I received the device and I accidentally pressed it twice and they called right away.

2 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ella Happy, TX

I don't like the apparatus that goes around your neck because it causes me to make false alarms by leaning up against a cabinet or something. I've tested the device before and they always answer promptly to see if I need anything.

2 months ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information