Medical Guardian
9.4
Overall Score5 days ago
Medical Guardian
Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry.
The Good
- Price
- New 2019 Medical Guardian Deals
- Systems
- Fall Detection
- Contract
- Warranty
- Monitoring
- Customer Service
- Special Offers
- Risk Assessment
- CSAA Five Diamond Certified
- The Freedom Guardian
Medical Guardian members get alert equipment free of charge*, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Price
Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation fees associated with setting up the account.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW MG Offer Details:
- Monthly - No Add-Ons
- Quarterly - Free Ground Shipping
- Semi-Annual - Free Ground Shipping & Free Lockbox
- Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, an emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center.
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system.
Contract
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out.
Warranty
Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
Monitoring
Medical Guardian has a 24/7 monitoring service and even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication standard.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment*, and free shipping at checkout.
Risk Assessment
Interactive features help customers better identify their risk of experiencing a fall or medical emergency.
CSAA Five Diamond Certified
This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA's five points of excellence.
The Freedom Guardian
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. It has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
- Reminders: Set the smartwatch to give you reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring: Retrieve the daily weather forecast.
- Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
*Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. The company's CSAA Five Diamond certification also shows their standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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User Reviews
Verified Customer
It's convenient and the response is good and quick.
Verified Customer
This had the kind of options that were appropriate for our needs. My mother wears the wrist band and she can easily use it.
Verified Customer
During the initiation they were very helpful and understanding.
Verified Customer
I can tell by the lights on the device that it's always working properly. They've been extremely helpful anytime I have needed them.
Verified Customer
They're a very good company to use, they're always there when I need them.
Verified Customer
It's very small and it was easy to get it started.
Verified Customer
They always answer immediately and stay on the line with you.
Verified Customer
The staff is always willing to help and are knowledgeable. I like that it is waterproof and safe from the bathtub.
Verified Customer
Each time I've called they've been courteous. It seems to work in my area and I feel comfortable using it.
Verified Customer
It's light and easy to wear. It's always reliable and I'm sure they'll respond in case I need them.
Verified Customer
I can use it when I'm at home or not, I don't have to be in a certain place to use it.
Verified Customer
The device is waterproof, so I can take it into the shower.
Verified Customer
I've talked to them on the phone a few times and they're there if you need them.
Verified Customer
The actual device is fine, it's like any other medical alert device. But, the employees are rude.
Verified Customer
I've been using it for a long time, I wear it around my neck and everything is fine.
Verified Customer
It had good signal and it answers quickly. I'm very happy with them and I would recommend it to anybody.
Verified Customer
In order to use it, I have to carry the little charger device. It's too inconvenient, I thought all I would have to carry is the button. I don't get quick service either.
Reply from Medical Guardian
Jan 18, 2019
Catharine, thank you for the feedback. We're sorry that the device you currently have does not meet your needs. We did want to point out that we offer a variety of products to meet a variety of needs. We currently offer two devices for on the go use that are all-in-one devices, where you wouldn't need to carry any additional pieces while on the move. If you are interested in hearing more about additional products in our product line, please reply directly to this message with your full name, address, and phone number and we will have a member of our Customer Care team reach out to discuss device options with you. Any information shared in your response will not be posted publically. Have a great weekend!
Verified Customer
The only thing I'm not happy with is I have to carry the whole speaker with me instead of just the bracelet. But, they've been very helpful which is nice.
Verified Customer
Everything was easy to understand. They are patient and knowledgeable.
Verified Customer
I like that there's the GPS unit my mother could take that will provide access to conversation if she fell or anything.
Verified Customer
They have been courteous, helpful, and I'm satisfied with them.
Verified Customer
When they notice something happening they respond immediately.
Verified Customer
This had a lot of the features I wanted, for example being able to take it with you if you want. They've answered all my questions and they really seem to listen.
All the reps were nice but no one told.me that my dad had to have an AT and T tower for the device to work. I told all of them he only had a cell phone and no driving and line. Now we have to send it back.
Reply from Medical Guardian
Jan 18, 2019
Robin, thank you for the review. We're sorry that our device did not work out for your father. We are sending this feedback over to our Sales team to ensure that others don't have the same experience as you both did. We wish you both the best going forward. Have a great day!
Verified Customer
Excellent Service and telephone customer and sales services
Verified Customer
I wanted GPS capable help me I've fallen button. My system came with GPS and with us a necklace and a wristband. A lock box also came with it, however, that cannot be opened with the combination that came with it. The unit was sent to me by priority mail. I called the company and their representative helped me set it up and test it. He was very knowledgeable and very helpful. We also set up an automatic deduction from my checking account to pay for the service. I prefer this to having to pay a credit card each month. The equipment was free, that means I did not have to pay out right for the equipment. It is also warranty against damage and defect. So far, I have not needed to use the system. However, I have tested it and the response is reasonably quick. For the present time, I will stay with medical guardian.
Verified Customer
Easy to use. Friendly staff when I check device.
Verified Customer
Responded fast....the staff was professional and polite.
Verified Customer
Easy to install and use. I feel safer with the system on for quick use.
Verified Customer
Very good to work with. Quality of product.
Verified Customer
They stand by their products and are extremely easy to work with
Verified Customer
Great customer service provided . Have not had to use the device yet but am happy with equipment and set up
Verified Customer
They have a quick response time and are always very pleasant.
Verified Customer
Affordable , friendly, great value for the money
Verified Customer
the people they got us set up for my parents were all very nice on the phone not pushy on the sales pitch and it is a peach of mind for my brother and I.
Verified Customer
I had to use this and I was surprised at how quickly the paramedics arrived.
Reply from Medical Guardian
Jan 17, 2019
Marcia, we're happy to have been there when you needed us. Thanks for the review!
Verified Customer
I got the Medical Guardian for my sister and, fortunately, she has not had to use it. So all I can do is rate the process of getting it, and that was excellent. The man I worked with was very courteous and helpful.
Verified Customer
Great experiences with customer service and responses to need
Verified Customer
They have been very helpful with setting up our medical alert system
Verified Customer
They are difficult to reach by phone, will NOT stop their sales pitch when I call (and my call has NOTHING to do with sales.
Reply from Medical Guardian
Jan 17, 2019
Donald, thank you for reaching out. We're sorry that you are receiving unwanted sales pitches. We would like to take a closer look at your concerns. Would you mind helping us by providing us with some additional information? Any information shared in your response will not be posted publically. If you could provide us with the phone number used to reach out to our time, we will look into your concerns. Have a lovely day!