Medical Guardian
check_circle VerifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- 1,300-Foot Range from Base Station
- 120-Hour Battery Life
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian Medical Alert Watch
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW Medical Guardian Offer Details Are as Follows:
- Monthly — No Add-Ons
- Semi-Annual — Free Ground Shipping & Free Lockbox
- Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
Classic Guardian
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
Home Guardian
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
Family Guardian
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
Mobile Guardian
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
Active Guardian
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
Freedom Guardian
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
Emergency Alert Accessories
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
- Additional medical alert button
- Fall alert pendant
- Wall-Mounted button
- Voice-Activated wall button
- Lockbox
- Protection Plan
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
1,300-Foot Range from Base Station
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
120-Hour Battery Life
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
The Freedom Guardian Medical Alert Watch
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
- Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring — Retrieve the daily weather forecast.
- Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
**Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.
Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
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Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Message from
Medical Guardian
User Reviews
Star Rating
10,520 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Janet
This device saved my life when I fell. Had it not been for having this I probably wouldn't have been found until it was to late.
bookmark Featured Review
Verified Customer
Susan
I had used another previously, and Medical Guardian is so much better in quality of product and customer service.
Verified Customer
Carol
It's convenient and its easy to use. Medical Guardian is helpful and nice. We just really think it brings peace of mind.
Verified Customer
Burton
hey were real good when I test it
Verified Customer
Marion
Well, I tried it once just to see if it was working and it came on immediately. I like that I don't have to re-battery, charge it. I had one from another company and I had to recharge it all the time and I would forget.
Verified Customer
Anonymous
Very easy to use. I like the fact that they talk to me whenever it goes off' they make sure I'm all right. I have tested it often, it works well they communicate and I'm very thankful though there.
Verified Customer
Murray
I like medical guardian, everything is good about it especially the price. I have activated once by accident and everything was good.
Verified Customer
Rita
I don't like the the battery runs out. I use it every day and sometimes it runs out of beat. I have to put it in the thing all the time.
Verified Customer
Margie
They answer immediately and I like that. I don't like it hanging around my neck, but other than that I'm satisified.
Verified Customer
Betty
Had to call when I first got it to see how to set that up and everybody was very polite. I just tested it just this month and it took only forty seconds for the reps to answer- they came right in and I talked to very clearly.
Verified Customer
Janet
People were very nice that I talked to and everything was very pleasant. I like the fact that I can use the GPS with me on my purse and people can find me if something happens.
Verified Customer
Nannette
Quick to answer questions; they were very good to answer my questions I called about the watch. they were very good to answer my questions I called about watch. My mother says it's a little too heavy.
Verified Customer
Kathlyn
I like that you could be away from home and use it. You don't have to be within.
Verified Customer
Blanche
It's easy to use. I can go throughout the house and press the button and it works. Customer support answered right away.
Verified Customer
Peter
I tested it three times and work all three times. I like the small size and the battery life. I don't like the unit is so big and heavy.
Verified Customer
Muhammad
The device is helpful. Customer service people try to keep track of your equipment. How people are using it and how they are getting the alert.
Verified Customer
John E
I think it's worth the money. I've tested the device twice now and they've answered both times. I want to make sure it was working down at the ranch so tested it down there and they answered it.
Verified Customer
Maurice
I've only tested it but it went really fine. They responded to our test. I like the ease of use.
Verified Customer
Anonymous
They answer all of my needs and try to offer the kind of support that is indicated. We had a good response from them.
Verified Customer
Shelby L
Customer service is very courteous and it gives me a better sense of security.
Verified Customer
Neal
Everybody was very nice to me to set it up. They were very attentive on any phone call and answered quickly.
Verified Customer
Martha
They're very helpful and concerned about what happens to you. I had to use it because I fell in the bathroom and I couldn't get up. So they were able to get in and help me out.
Verified Customer
Carol
It's convenient and easy to use. I tested it and someone answered right away. I've always been able to get through someone on the phone or by pushing the button.
Joel Gitnick
Avoid this company! Company is disreputable. Do not do business with them. After my sister died I returned the equipment for a refund. After deducting a ridiculous amount for restocking and other charges they credited a big $70. I instructed the company to mail me a check as the executor of my sister's estate. Instead they credited a charge card that can no longer be accessed. After assuring me they would make good, they decided it was not worth their reputation to do so. So I guess for a lousy few dollars they are willing to have people like me write these negative reviews. Shame on them and their terrible business practices.
Reply from Medical Guardian
Mar 23, 2020
Hello Joel, thank you for your review. You will need to contact the financial institution to issue a check if that account has since been closed after we have refunded that credit card. We have properly refunded the account. Thank you.
Kevin
I was initially impressed with the Medical Guardian customer service representative I spoke to selling their product. I told him I was checking out a couple different companies and would get back to them. He contacted me in a couple of days, this time a little more aggressive and pushing the product more. I ended up giving in because my wife was interested in the Freedom Guardian watch more than any other product out there. The initial purchase and start up was more than a lot of other companies, about $320 dollars in all. This was steeper than I wanted but my wife wanted the watch. Fast forward a couple days, I receive a shipping email. It says I am being shipped a refurbished product. This is unacceptable because I paid almost $200 dollars for a new product. I called customer service 2 times and was reassured it was a new piece of equipment. When I got it, the contents inside the box were torn and dirty, and the watch had a crack on the side. I tried to call customer service back, but because of the fact they are located on the east coast, they close by a 3 hour time difference than customers on the west coast. What happens if my wife has a question or problem with the watch and their customer service is closed? Then she has an unusable piece of equipment for potentially 12+ hours during the week, 15+ hours on a Saturday, and customer service is closed on Sunday. They don’t tell you that bit of info when they’re selling you the watch. That is a safety concern if she is alone by herself. I contacted customer service the next day. I was told they would overnight me a new watch at no cost to me because it “wasn’t my fault” (actual words spoken to me, well no duh it’s not my fault). I then asked the customer service rep about cancellation policies if I wasn’t satisfied with new watch, but he wasn’t unable to answer them. I had to wait on hold yet again to speak to some one who could explain how to get my money back, in case I wasn’t happy with the new watch. The next day, after receiving no shipping notice or anything, I called Medical Guardian again about overnighting the watch. I was told the order hadn’t been processed yet. I bought this product with the intention of putting it to use immediately and as soon as possible to keep my wife safe. It’s been over a week and a half since I ordered the first watch. Had I went with another company I would already be up and running. Plus all in all I had probably spent about 3 hours on the phone with these people. The only time I felt valued as a customer was when the sales representative was speaking to me. Fast forward to the next day, still no info on overnight shipping from 2 days ago and no watch. I waited till the end of the day and called the company but guess what it’s past 3 PM so they are closed again. I will be returning this product and getting my full refund. This product is for my wife’s safety and needs to work flawlessly in an emergency situation, and judging from the treatment I have received from this company I cannot trust them with her life. It would be similar to leaving her life in the hands of a used car salesman. One star.
Reply from Medical Guardian
Mar 23, 2020
Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Verified Customer
Rudy Abel
I have been satisfied to date. Charging device every day is somewhat inconvenient Have not had to us device in a emergency.
Verified Customer
Debbie leahinski
They were great and attentive getting you to sign up. After that customer service goes way down hill. I have been waiting to hear an answer back for two days.
Reply from Medical Guardian
Mar 06, 2020
Hello Debbie, thank you for your review. We apologize if you have had a less than satisfactory experience. It looks like our agent called you back on 03/03/2020 to correct your address. Thank you again. - The Medical Guardian Team
Verified Customer
Michael Shauers
Very easy setup, helpful techs for setup. feeling of help with my wife who needs care.
Verified Customer
Donna
It gives me peace of mind. Anytime that I have done a "test" on the unit, Medical Guardian has always prompty responded.
Verified Customer
Johnny Slough
Super helpful and patient staff that walked my mother-in-law and the rest of the family thru use of the equipment.
Verified Customer
Anonymous
We have one piece of equipment that arrived not working; we had one unsuccessful test attempt where no one answered the call.
Reply from Medical Guardian
Mar 06, 2020
Hello, thank you for your review. We would like to reach out to you help troubleshoot your device. We do not have your account information. We will send you a private message requesting those details. Thank you! - The Medical Guardian Team
Verified Customer
April McAdams on behalf of Annette Griffin my Mother
friendly, helpful personnel and easy to use equipment
Verified Customer
Daniel Meza
Was told a member of MG would call me. It never happened!!
Reply from Medical Guardian
Mar 06, 2020
Hello Daniel, thank you for your review. We apologize if you did not receive a call back yet. We will give you a call back now and leave a message if necessary. Thank you! - The Medical Guardian Team
Verified Customer
Jacqueline Butler
When I test the System all was ok and all my equipment is working well
Verified Customer
A
They have answered each time I had an occasion to test the device, but the device is heavier than I expected.
Verified Customer
Judy Kratz
Helpful Staff, and the product performs flawlessly and as advertised.
Verified Customer
Anna Hane
Every time my mom needed it, you were right there
Verified Customer
X
Unit does not work in all parts of the home and I believe there is a solution but that do not offer it
Reply from Medical Guardian
Mar 06, 2020
Hello, thank you for your review. We would like to contact you to help troubleshoot your device to see if there any issues with it or if it is the cellular connectivity. We sent you a private message to obtain your contact details. Thank you!
Verified Customer
Sandra (Sandy) Rosso
I've had no emergency. Medical Guardian has called me twice, both false alarms. They are on the ball.
Verified Customer
Karen M Johnson
No follow up when item was accidently unpluged. Did not realize it until a number of days later. , Med. G. should have followed up with a phone call to check out the problem. Phone call number is in the original paper work. POOR monitoring!
Reply from Medical Guardian
Mar 06, 2020
Hello Karen, thank you for your review. We appreciate your suggestion and valuable feedback. Thank you. - The Medical Guardian Team
Verified Customer
B. Jervis
Positive comments - Courteous, friendly, knowledgeable staff. Competitive pricing. Patience during set up. There are no negative comments.
Dorothy E Wooley
I had the pleasure of talking with Ashley C. She was very helpful with setting up the best deviced suited for my 85 yr old father. He lives in Calif and I live in Texas. Very reasonable price for a year. Everything was explained in detail. I highly recommend the Medical Guardian!
Verified Customer
emily mcfadden
I use it every day but have not had any sort of emergency. I've had several false alarms go through.
Reply from Medical Guardian
Feb 28, 2020
Hello Emily, thank you for your review! We're sorry if you've experienced some false alarms. This may happen from time to time if you have fall detection. Please ensure the device doesn't swing too much. Was there anything else that would improve your experience with Medical Guardian? Thank you! - The Medical Guardian Team
Verified Customer
Amanda Bemis
Battery life is only 6 hrs. Charger says red then when it turns green It should be changed. Mom can't go as far as we were told away from the base. haven't had to use it in an emergency yet so don't know how fast it's going to respond. activating the service took several times to call to get it right. We
Reply from Medical Guardian
Mar 03, 2020
Hello Amanda, thank you for your feedback. We were unable to locate your account with just your name. We would like a technician reach out and take a look at the battery for you. We're going to send you a private message to collect your personal account details. Thank you!
Verified Customer
Patricia bridenbaugh
Always responsive and respectful and pleasant and thorough w questions to be sure I am ok
Verified Customer
victor
response time is very fast which is important when you have your elderly mom living in her own
Verified Customer
Joan
Customer service is poor. Device doe work well
Reply from Medical Guardian
Feb 28, 2020
Hello Joan, thank you for your review! Your satisfaction is our highest priority. Could you please let us know more details of your unpleasant experience? Thank you! - The Medical Guardian Customer Care Team
Verified Customer
AS
Even though the instrument works the way they are supposed to but the customer service is pathetic. I tried their number several times for hours and finally once someone came on the line and said they are very busy. She took my number and said somebody will call me and no one ever did. This happened twice. No one ever called me. I needed to find out if I could buy extra base unit which I can place it at one more location but never got a call back so never got my answer. Very poor customer service. I may discontinue their service soon.
Reply from Medical Guardian
Mar 03, 2020
Hello, thank you for your feedback. We apologize if you have had a less than satisfactory experience with our company. We would like to take a look into the issue further and reach out to your with a solution. We're going to send you a private message to get your personal information. Thank you! - The Medical Guardian Team
Verified Customer
Steve
They are easy to work with and it is a great service at a affordable price
Verified Customer
Larry
Designed relatively well and thought out. However the wrist bands and ugly and bulky made with a cheap looking thick plastic. The portable base station is designed much better.