Best Company Guarantee Medical Guardian Logo

Medical Guardian

check_circleVerified

star star star star star_half

9.3

Overall Score

Visit Site

sell See Special Offer chevron_right

LAST UPDATED: September 28th, 2022

Medical Guardian claims the number one position in our rankings of medical alert system companies and has held that spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019. 

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Video Customer Reviews

Anonymous Customer Review Video About Medical Guardian

Anonymous

thumb_up

The Good

  • Affordable Price
  • High-Quality Medical Alert Systems
  • Smartwatch Medical Alert Option
  • 1,300-Foot Range from Base Station
  • 7-Day Battery Life
  • Automatic Fall Detection
  • Lifetime Warranty and No Long-Term Contract
  • CSAA Five Diamond Certified Monitoring Center
  • Award-Winning Customer Service

Affordable Price

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

High-Quality Medical Alert Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup. 

Home Guardian

This plan starts at $1.13 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited. 

**Free equipment offer does not include the Mini Guardian system.

Freedom Guardian

This plan starts at $1.35 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $299. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.35 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon's 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.35 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Smartwatch Medical Alert Option

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian does not include fall detection. 

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency. 

7-Day-Hour Battery Life

 

Medical Guardian's medical alert devices have a 7-day battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Lifetime Warranty and No Long-Term Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time. 

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances. 

CSAA Five Diamond Certified Monitoring Center

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

Review Icon

Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

Award-Winning Customer Service

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.  

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation. 

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

Visit Site

thumb_down

The Bad

  • Extra Monthly Fee for Fall Detection

Extra Monthly Fee for Fall Detection

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection. 

gavel

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate and remains the #1 medical alert company in the industry for a reason. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services. 

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.

**The Mini Guardian and Freedom Guardian have equipment fees. 

Was this content helpful?
thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448
not_listed_location

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Message from
Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

keyboard_arrow_up keyboard_arrow_down
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More

Star Rating

4.5

star star star star star_half

14,868 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

7%

2 grade

2%

1 grade

4%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Blake Sumerduck, VA

Not enough gratitude for me to express. But many many thanks to these people who I never see. I honestly couldn't say a ( what if in any circumstances) they have my back and most important my mothers too. Which is the reason I use them. best decision I ever made have a much much better story to tell and more just short today. Thanks again guardian love your personnel and what you do.

1 year ago

bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amy Greene Hartford, MI

It saved my mom's life. She fell and broke her hip outside during the winter when it was 4 degrees. She would have frozen to death if she didn't have her Medical Guardian around her neck!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carlene Nederland, TX

If you can afford medical guardian system I would definitely recommend that anyone who might be in the market for it consider medical guardian as your overall they they are an excellent company and they put out an excellent device. Very knowledgeable, very easy to work with, extremely friendly and they were very understanding and compassionate. The testing went smoothly and the medical guardian people were excellent in helping us get set up. There is a confusing number of options available, it would be good if it has the ability to get just basically just make things easier to figure out which one you want.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Beulah Marion, IN

I like that my mother is protected around the clock from fall and I like that a person comes on immediately and talks to her. It is loud so she can hear it, it's light weight, it's waterproof, it can go under her top or whatever she's wearing and she doesn't want on on the outside, she can wear it in bed because the button is inset so she can't like roll over and set it it off so I really like that. I just think it's a great medical device and a great value. Anytime I have questions or when I was in the process of checking into into it they had they were very helpful and I just I like to have someone, I like to be able to reach somebody when I have a question and they were very reasonable and then when I did get a hold of someone they were very helpful, very knowledgeable.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Richardson, TX

The response time was short and the individual who called back was very pleasant and appeared like they knew exactly what to say in helping make sure that everything was okay and then once they did find out what the status was very helpful in that regard. Every time we tested it my dad got a phone call back within a few minutes and was able to communicate with that individual who was monitoring his device. Its worked every time we tested it. I like really everything that we've experienced, the ease of setting it up, and the fact that it's passed through the phone line.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

I am very pleased with it, I am comfortable with it and it doesn't bother me at all. I think it's a good thing to have. They will take care of any problem immediately. I think it's quality is fine. I dislike the fact that it has to be charged at irregular times. If it could go for a whole week and I could charge it on the same day each week it would be easier because I forget to charge it.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Dallas, TX

A piece of the necklace broke off and they replaced it the whole thing. It works every time I test it, which I do every three or four weeks. I don't like wearing it around my neck all the time this bothers me I don't like the fact that there is a light flashes on and off I feel like it calls attention to me. I dropped it on the floor two times and it never even went off and I thought well I don't know how secure I feel with this if I went down and it didn't even go off.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Reidsville, NC

I had to use it once at the beach. I sat down on a sofa and it was too low for me to get out, so I had to call them and get them to call my relatives to get me up. Quality is good. I'm having trouble right now with it coming apart, so I am going to have to get a new one. I like my devices it's been very helpful to me so far I accidentally pushed it into it they were very nice It doesn't responded I accidentally did that that I haven't had to use it as a emergency type situation but I liked it

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anna Cottonwood, ID

It was easy to use and install. The customer service rep that helped me set up the product was outstanding, the service was excellent. We tested it when we set it up, it seemed like it took a little bit of time for someone to respond but otherwise very happy with the device. We had a previous service and it did not include a lock box and I really like that feature.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bernice Manchester, NH

The response has been incredible. We've had to used it for service like three times now and the call centers have been great. The device works wonderful, it's small and easy to use and all the help that I get from them anytime I need something they're right there to help me. It doesn't matter what time of day I call them for whatever problems I want or any questions I have they're always quick to answer and they're very courteous on the phone and always willing to help and go an extra mile.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cassandra Portsmouth, VA

Sometimes when I fall the medical alert thing does not go off. They verify that you're okay before they dismissed the call. They do seem like they care about you and not just another customer, they treat you as if you were a family member who they were making sure Medical Guardian worked for you and your needs so that was important to them as well as important to me.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda Menomonie, WI

They've answered all my questions that I have for them and they were really good about getting it set up. They did an excellent job. I tested it and I got an answer right away so that worked well. I like the you can take it anywhere and it works. It's confusing to know when to recharge and if they could make something a little lighter that would be nice.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bruce

It was a very easy to set up and my customer service that we received when purchasing they were very thorough and they answered questions. It's excellent. When we pushed the button it went straight through and they asked if we needed assistance and you could respond yes or no and it picked up on it quickly. We had no problems with it. The first individual we spoke with was a little bit more focused on the sale than on making sure that our needs were met, but the second individual I spoke with was super helpful and provided excellent customer service.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anne Graceville, FL

The young man that helped me was extremely helpful. He was very polite, and very patient because when I talked with him I was having trouble with my speech that day and he was very patient and took took the time to listen to me and answer my questions and I was very satisfied with that experience. When I call they answered all my questions.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alex Frederick, MD

I've tested a couple times and somebody has responded almost immediately and was knowledgeable with knowing my location, so it was a reassuring. I thought I had lost it and I called my insurance and they said they would ship me a new one. I called on Saturday and it was there by Monday, so I was quite happy.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Charlene Las Vegas, NV

I like it. I think it's high quality. I'm satisfied with it. When it's time I put it on the charger and charges. When I call I get some live person on the other end and I like that. I accidentally pushed it one time and someone came on and asked if I needed help. I said, no I accidentally pushed it and I didn't mean to push it. It's working. I had a faulty charger, but they sent me a new one.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bobbi Jenkintown, PA

I'm just very happy. They were very prompt. I wear it at night and accidentally set it off. They were so prompt and when I explained it was an accident it was very handled very appropriately. It's very comfortable and makes me feel secure.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda Syracuse, NY

It's reasonably priced. They're extremely efficient and answered quickly, they're concerned and question you firmly to assure you are okay. It's easy to use, works pretty good. They have different options that you can wear around your neck or wrist.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Betty Tallassee, AL

It is convenient to transport with it you can take it where you need to go. It is easy to operate. We've tested it a couple times and it fast response very good.They're friendly and they're willing to help you with whatever you ask.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Greer, SC

I accidentally pushed it once I didn't mean to and somebody answered immediately. I wish it didn't flash, everybody's asking me what is it flashing underneath your clothes. It gives a sense of security, but I bought the fall protection which if you fall you're supposed to be able to alert I have gone down twice and it's not done anything so that would be my dissatisfaction with it.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Gaylord, MI

The only worry I have is if we lose our all our power and stuff because it's connected to the electric or the phone and I have a land line that it's connected into that and sometimes when it storms we lose power and lose our phones and when it rains or storms and stuff like that. So far nothing like that has happened. Anyone I've ever talked to has been super good. It's very light, no heaviness whatsoever. I have no problem with it whatsoever.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Beverly Moriah, NY

The only thing is that worries me is that it doesn't seem to stay charged like it should unless I'm misunderstanding or I don't know. I talked to a girl and she was absolutely wonderful and she has the patience of a Saint because I really looked into a lot of pieces like that trying to decide which was the best and she was very patient with me. When I tested it it was fine and they came right on and I said well I'm just testing it and just started using it and that was fine.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Rockford, IL

They do answer quickly in case it gets bumped or alarm goes off so I appreciate that. I tried the necklace around the neck one first that kind of bothered me so now I used the bracelet one but it gets in the way of my watch but you know can't have everything I guess so that's what I use now is the bracelet one. It went off accidentally it's about three times and I bumped it and they answered within a few seconds to see if I was all right. I'm satisfied with it.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Blairsville, GA

My wife, Beverly, uses it when I'm not in the house, like when I go shopping and it comes in handy to know that least that she has somebody that can be out here at the house real quick if I'm not available. I know the response is really quick.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christine Gaffney, SC

Every time that we've had to get in touch with them for any reason at all they are very cordial and very dependable and do what they say they will do. It works well. It just gives me comfort in knowing that if I need somebody I can get to them very fast with this.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Redding, CA

It's working great. She calls to tell me when it needs to be charged. I have had to use it a couple times I have fallen and boy they come right up when I pushed the button. I lose my balance and I fall so and they have been a big help, they've gotten my help right here. It's working great.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Allan Kay Columbus, IN

I keep it on in case something happens. The folks that helped me to set it up were just absolutely great. I've accidentally called it a couple of times and response was certainly quick so I know that if it were an emergency they have my back. I wish I had a pocket to put it in sometimes.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bertha Shawnee, OK

Everything has gone well. I accidentally set it off by leaning over and pressed on it one time and it was answered immediately. That told me that if I really, really needed help they would be there. I really wish that I had gotten a watch because I think something on my wrist would be less noticable.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tom La Quinta, CA

It's a little heavy to carry around but I like particularly the fact that he can push the button and talk himself. We had another one where they called inside the house, and by having this he can talk directly and tell them if he's okay or not okay. We have a rather large house and I could be outside watering the flowers and he's fallen inside and I guess if you don't get an answer you send someone out. The only thing that bothers me is when I was pricing different ones they said "Oh you want this so that's another $115" which was for for the falling part they didn't think I wanted that's what I wanted the most. He's fallen about 5 times.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

The only thing that bothers me is the magnet. The cord that goes around your neck has a connection with the magnet and on two occasions it's just fallen, and I haven't done anything to make it fall. Well I would rate it 5, I haven't had to use it very much. There is a link that's really helpful and that tells me what my battery charge is and how strong the connection is, so I check that out once or twice a day. I get no reception here for texting or cell phones or anything, but I was able to successfully reach a person who could help me had I needed when I was just testing it. It couldn't be more perfect far as I'm concerned. I'm wearing it under my T-shirts or whatever and I feel totally safe whenever I have it

4 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charlesta Lyles, TN

We just had a big thunderstorm and each time the power went off we had to call in and get it reset. They were very courteous about it and they were very nice to talk with. I even take a shower with it and I feel so safe now

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Annie McCormick, SC

I dislike that rope that goes around your neck. I don't like anything around my neck and I can't really take the clip off the device. I tried to activate it and they sent the rescue squad here but I was just trying to activate it. I never could get satisfactory Instructions on what to do with it.

18 hours ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Adelle Lincolnton, GA

The service is excellent. I had to use it when I fell down and the lady called me right away and then I got her to call my daughter. I've only had he use it the one time and they were excellent.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara East Haven, CT

The couple of times that we had to use it they really came through for us. They've been very responsive through anything we needed. We're totally satisfied with the service and equipment.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Sumter, SC

Customer service was top notch. We're very pleased so far. I like that it doesn't come off of her hand or her wrist and it is shower proof and that she has a good range from the box the 1400 feet so that's what we like.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathy Pompano Beach, FL

I feel like I'm never alone, which is something I don't wanna be, especially in the middle of the night. The person I spoke to was very helpful, thorough and let me know exactly what I need to do and I appreciate that.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Chris Valparaiso, IN

It's very soothing to know that I have someone to talk to me immediately if I fall. When I accidentally hit it, the operator came on she was just lovely to talk to. I feel like the necklace is just too long.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol Eugene, OR

They're great, they're very responsive, they're easy to understand when you ask a question. I mean the way that they explain what you need to do is very clear and concise and I think for an elderly person that's especially important I can follow along.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ann Eureka, MO

It's expensive and I don't think it's really it's worth it, but it gives me some peace of mind. We tested it and my mother is older, she was a little disappointed with the voice of the voice activated thing. They work when nobody's there but I don't think she felt all that comfortable with it but that's all you get that day and age. It's convenient.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C. Spirit Lake, ID

Very helpful. We really haven't used it but when I have done the tests the people I talk to are still good. They reach out to make sure you were okay. Very friendly and easy to talk with so I appreciate that.

1 day ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clydean Gastonia, NC

I feel safer with them. They called and checked in, and it was very nice and helpful. I like that the device hangs around my neck. I think they are very pleasant and good people.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arleen Fort Jennings, OH

So far it's been excellent. I usually unintentionally set it off when I'm at the table doing a puzzle also and I lean up against the table. They are always very nice about it.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol Louisburg, KS

I have a way to contact someone if I need them, but the only thing I really don't like about it is wearing it around my neck. They've been very nice about answering any questions that I had. They were very thorough and I appreciated it.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol Haslett, MI

It's well worth it. They do their job and they do it well. Every time that I've had to use it, it has actually worked immediately and when I tested it I have a response immediately. The people that took care of the calls are polite and take care of it the way that it needs to be taken care of, they don't just shrug it off.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alice Newark, OH

I like that it's right around my neck so if I fall it'll go off and let my contacts know or when I need help they'll come. When I've called their customer service I've never been put on hold. I've got all the answers I needed.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara Sulphur, LA

Every time I've had to call Medical Guardian been excellent about getting answers, and answering my questions. The customer service is very friendly and knowledgeable. I don't like that the device has to be recharged every two or three days. But it is mobile and doesn't require a home monitoring system.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brian Lakeland, FL

It's small and compact and it's not in the way, we have 2 little puppies and they don't bother it. They have called me several times and said that I didn't fill out some kind of paperwork and send it in and I sent back everything they had sent me and they said they didn't receive it so they were going to send me some more and I still never got it, but they quit calling so I guess it's okay. Maybe they found it.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Blanche

The person who I had been in contact with when I was purchasing it was amazing. He was very patient, he answered everything and put my mind at ease and took the time to explain everything. We had numerous phone calls before I actually purchased it and he was patient and wonderful. It's actually from my mom and I like the fact that she wears it around her neck and that is easy accessible for her.

2 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Melbourne, FL

What I like about it is I trust it and that's the most important thing. If I fall down, does it really work, and a few times it got pushed by mistake, they’re right on the line really quick. The equipment has not failed, I’m an electronic engineer so I know exactly how it works so I’m probably a pretty good judge if it’s good quality. It's loud so if you’ve fallen down, you've hurt yourself, someone else in the house just listening is gonna hear it. It's very loud, which is a good thing.

3 weeks ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra Hurst, TX

I accidentally hit it against something and the call was answered and I had to explain it was a mistake but I'm a lot more careful than when I first got it. The lady's voice was very clear, I understood what she said, it wasn't garbled or have any static so that was that was a good thing. I didn't expect it to be quite that good. I wear it everywhere, I don't go anywhere if it's in the charger. I stay here until it charges and it charges in about two hours to give me five days to wear it.

3 weeks ago