Name: Medical Guardian
Rating: 4.5

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Joe Laxamana

Your app is the slowest app ever. Fall detection feature rarely works.

2 years ago

Reply from Medical Guardian

Hi Joe Laxamana, we received your review. We apologize for the longer than normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 3rd, 2023

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C.J. Ellisson Sterling, VA

They couldn’t monitor whether or not the system was plugged in.

3 years ago

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Randall Ashcraft Hacienda Heights, CA

Just tryed to call and get more info they were rude and hung up.

6 years ago

Reply from Medical Guardian

Randall, thank you for reaching out. We're sorry that your experience with our Sales team was disappointing. We take your feedback seriously and want to investigate your concerns more thoroughly. Would you help us out by replying to this message with the phone number used to speak with our Sales team and the approximate date of your interaction? Any information shared in your response will not be posted publically and will only be used for the purpose of investigating your concerns. Have a great day!

Jan. 9th, 2019

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Bill Watkins Florence, OR

CRAP - so far - no connection & after calling to "activate " no call back.

6 years ago

Reply from Medical Guardian

Bill, thank you for reaching out. It appears you were able to speak with a member of our Customer Care team after this review was written. From the notes on your account, it appears you are still determining if your device meets your needs. Please don't hesitate to reach back out if you have any other questions or concerns. Feel free to reply directly to this message if that is easiest. Have a great day!

Jan. 2nd, 2019

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A

The sales rep related she cpuld not send out any literature on paper

7 years ago

Reply from Medical Guardian

Thank you for the feedback. As a company, we generally avoid sending out paper brochures to minimize our environmental impact. We will gladly email a brochure to an email address if you provide us with one. Feel free to simply reply to this message with your information, which will not be posted publicly. Alternatively, you can go to the following link and download the brochure for yourself:

Please feel free to reply directly to this message with any other questions or concerns. Thanks again for reaching out.

Jun. 13th, 2018

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Anonymous Twisp, WA

No one contacted me. I'm no longer interested in their producr

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We can certainly help you in canceling your account if you are no longer interested in our services. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out about canceling service. Thanks again for the review.

Jun. 5th, 2018

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robert hougen Weatherford, TX

lie to me, for two days tell fedex will delived was not ture

7 years ago

Reply from Medical Guardian

Hello Robert, we are sorry to hear about your recent experience with our company. One of our Customer Care Specialists will reach out to you shortly to speak with you about your Mobile Guardian package. We appreciate your feedback.

Apr. 11th, 2018

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John Rogers Falls Church, VA

A week to return a call for programming.

7 years ago

Reply from Medical Guardian

John, thank you for reaching out. We apologize for the difficulties you had in reaching out to us recently. We have been experiencing high call volume as of late. We are actively working to address this issue and you should see improvement in the coming weeks. Rest assured that we prioritize emergency calls and that you should have your call answered in a timely fashion by our 24/7 operators should you ever need to make use of our services. Feel free to respond directly to this message with any other needs or concerns. Have a great day!

Feb. 23rd, 2018

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Daryl Fairfield, IA

They were rude and manipulative in trying to sell the product.

7 years ago

Reply from Medical Guardian

Daryl, thank you for reaching out. We're sorry that your experience with our Sales department was not what you expected it to be. So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out Daryl!

Feb. 13th, 2018

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Georgia patcheck

Did not receive 911unit which I ordered and paid for.

10 years ago

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Ken Wackes Altamonte Springs, FL

Have not received the device. Was billed for September. What happened?

10 years ago

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Lois Taylor Fayetteville, NC

I ordered online for the sake of convenience.

10 years ago

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Edith Fields Dublin, GA

Salesman was charming while excessively pushy.

10 years ago

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Shirley Hoaglin Albion, MI

I asked for a quote and never heard from the company

7 years ago

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Phyllis Feldman

So quick to respond and calm reassuring voice

7 years ago

Reply from Medical Guardian

Phyllis, thank you so much for the kind review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Jun. 13th, 2018

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Home emer med call.

My agent knew his job. He was polite. Asset to company.

7 years ago

Reply from Medical Guardian

Hello, we are happy to hear you had a good sales experience. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Have a great day!

Apr. 16th, 2018

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Renee campbell Anniston, AL

Told it would work in a rural area and it doesn't

7 years ago

Reply from Medical Guardian

Hello Renee, we would like to look into your signal issues. If you would like, one of our Customer Care Specialists can reach out to you shortly. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We value your feedback.

Apr. 3rd, 2018

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Dwo Fresh Meadows, NY

Paid for 1 year in advance. Never received equipment.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We definitely would like to help you resolve this issue here and look into what happened with the ordered equipment. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, their address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 3rd, 2018

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Julio Sam Gonzalez Crosby, TX

There is no communication between teams.

7 years ago

Reply from Medical Guardian

Julio, thanks for reaching out. We apologize for your frustrating experience. We would like to get some additional feedback on the concerns you raised around communication. Would you be willing to provide us with some additional information so we can reach out and discuss this further? If you could provide the full name of the user of our device, along with his or her phone number and address, we can reach out and discuss your concerns more thoroughly. Have a great evening.

Mar. 12th, 2018

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Robin Charleston, WV

Requested a call back 3 times - never got a call

7 years ago

Reply from Medical Guardian

Robin, thank you for reaching out. We apologize for the delay in getting back to you, we have been experiencing high call volume as of late. If you are still in need of assistance, we would love to help. We just need a bit of information to identify the account in question. Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will reach back out! Thanks again for reaching out and we hope you have a great day!

Feb. 27th, 2018

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Unhappy Sharon Boca Raton, FL

Worked wfor no reason. EMS at my door three times,

7 years ago

Reply from Medical Guardian

Sharon, thank you for the review. We apologize for the inconvenience you recently experienced. We would like to look into your situation a bit more thoroughly. Could you help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), as well as the general timeframe of the incidents where EMS arrived, we can look into this further. Thanks again and have a great week!

Feb. 26th, 2018

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Anonymous Colorado Springs, CO

Your customer service rep was pushy and nosey.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize that your customer service experience was less than satisfactory. We strive for world-class customer service and take your feedback seriously and would like to look further into this situation. Could you help us locate your account as well as the incident in question? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), as well as the general timeframe of conversation in question and we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!

Feb. 26th, 2018

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Lori Claffey North Bend, WA

Very negative, the product we ordered did not work . TWICE.

7 years ago

Reply from Medical Guardian

Lori, thank you for reaching out. We're sorry you've experienced difficulties with your units. So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide the user's full name and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a great weekend!

Jan. 26th, 2018

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arlene Fechter Spring Hill, FL

waiting for money 2 didnt work very disapointed

9 years ago

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Debra St.John Denton, TX

I returned the system and have been waiting for refund

9 years ago