Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Mary o''Brien Sun City, AZ

Horrible customer service. Canceling my account.

5 years ago

Reply from Medical Guardian

Hello Mary, thank you for your review. Could you please provide us more information on your experience? We will send you a private message to get your account information. Your feedback is very appreciated. Thank you.

Oct. 7th, 2019

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Verified Customer

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Yvonne Tomayko

The installer did not explain anything, he was rude.

5 years ago

Reply from Medical Guardian

Thank you for your review Yvonne. We'd like to obtain more information from you and investigate the issue. We're going to send you a private message to get your contact details. Thank you!

Sep. 5th, 2019

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Verified Customer

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Ellen Ratner

because it is way too expensive for what you get

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 7th, 2019

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Verified Customer

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Barbara Elliott

They could not give me coverage & did not refund my money

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Jul. 9th, 2019

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Verified Customer

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Lori Lynne Anderson Saint Paul, MN

Does not work, just get a black screen that says Android.

5 years ago

Reply from Medical Guardian

Hi Lori, we're sorry that you're having issues with your Freedom Guardian! It looks like we sent you a replacement device and is on its way to you. Please let us know if we can do anything else for you!

Jun. 18th, 2019

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Verified Customer

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Tammy Shufelt

Represative did not represent your promotion properly.

5 years ago

Reply from Medical Guardian

Tammy, thank you for reaching out. We're sorry that you felt we misrepresented our promotion during your sales experience. Would you be willing to provide some additional context for us to look further into your concerns? Any information shared in your response will not be posted publically. We thank you for your feedback and ensure you that we take your concerns seriously.

May. 17th, 2019

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Verified Customer

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Mary Jo Colmery

I cancelled it after three weeks because of a false alarm.

5 years ago

Reply from Medical Guardian

Mary, thank you for your review. We're sorry that your experience with one of our systems did not meet your expectations. Your refund has been processed and your account has been closed out. Thank you for trying us out. Have a great day!

May. 9th, 2019

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Verified Customer

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Brian Sponkowski

Not happy with how they handle a situation

5 years ago

Reply from Medical Guardian

Brian, thank you for your review. We are currently looking into what happened when your mother called in with her device. We apologize for any confusion that may have occurred in that instance. We thank you for your feedback!

May. 9th, 2019

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Verified Customer

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Albert Cleveland, OH

The device is poor quality. I sent it back after a month.

5 years ago

Reply from Medical Guardian

Albert, thank you for your review. We're sorry that your experience was not what you expected. We would love to hear more details about what you didn't like about your device. We are always looking for ways to improve our products and services. Feel free to reply directly to this message if you have any additional feedback that you think may be helpful. Any information shared in your response will not be posted publically. Thanks again for reaching out and have a great day!

Apr. 30th, 2019

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Verified Customer

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sallye petruchyk

you never responded to my question about prices

5 years ago

Reply from Medical Guardian

Sallye, thank you for your feedback. We are sorry that you did not receive the answers you were seeking in regards to pricing. Feel free to check out the base monthly pricing for each of our products at the link below. It also provides a basic overview of the features available for each device. Please don't hesitate to reach back out if you have any other questions:

Apr. 17th, 2019

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Verified Customer

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Pat McLaughlin

Response is fast and friendly which enhances confidence.

5 years ago

Reply from Medical Guardian

Pat, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Apr. 4th, 2019

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Verified Customer

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Lewis Bryan

I push the help button and nobody answers

5 years ago

Reply from Medical Guardian

Lewis, thank you for reaching out. We're sorry that you're experiencing difficulties with your device. If this has not already been resolved we would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user (if different than your own), their address and phone number, we will be in touch to troubleshoot. Thanks again for reaching out!

Mar. 27th, 2019

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Anonymous

Did not go off when my mom fell 3 times.

5 years ago

Reply from Medical Guardian

Thank you for your review. We're sorry that your mother did not get the help she needed when she fell. We take your concerns seriously and would like to look further into your concerns. So we can better research your particular situation, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will look more closely at your concerns. Also feel free to provide any additional context, such as the dates of the incidents in question. Thanks again for reaching out!

Mar. 19th, 2019

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Verified Customer

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Ernestine McCracken

Everything has been simple, but thorough

5 years ago

Reply from Medical Guardian

Ernestine, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Feb. 27th, 2019

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Nadine Wrightwood, CA

hard to set up and get account information correct

5 years ago

Reply from Medical Guardian

Nadine, thank you for reaching out. We're sorry that there were difficulties with both your set up and account information. We hope that we were able to resolve both of these issues for you. If you are still having difficulties with either of these issues or any other concern, please reply directly to this message. Any information shared in your response will not be posted publically. If you could provide us with the full name, address and phone number of the account user, we will be in touch. Thanks again for reaching out!

Jan. 23rd, 2019

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Rhea Combs Greenfield, IN

Purchasing it was easy, getting refund not

5 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that you found the cancellation process to be more challenging than you expected. Looking at the account in question, it appears that the account was canceled on 11/28. Please don't hesitate to reach back out if you have any other questions, concerns or feedback about your experience that you wish to share. You can reply directly to this message. Any information shared in your response will not be posted publically. Thanks again for reaching out and have a great day.

Dec. 5th, 2018

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Verified Customer

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Dr S Spencer

My equipment has been broken for 13 months

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We are sorry that your equipment isn't functioning as it should. We would like to troubleshoot your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can have a member of our Customer Care team reach out. Thanks again for reaching out and we hope you have a great day!

May. 1st, 2018

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David Nieman Montgomery, TX

poor customer service. hard to contact live person.

6 years ago

Reply from Medical Guardian

Hello David, apologize for your previous Customer Care experience. We were experiencing high call volume in February. This issue has been resolved and calls are being answered in a timely fashion. If you have any questions about our unit, please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Apr. 10th, 2018

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James Daniels Nampa, ID

Have had instant response to every alarm

6 years ago

Reply from Medical Guardian

James, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to be a5 out of 5 with our customers.

Mar. 12th, 2018

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Elizabeth Haugaard Shannon, IL

No it didn't work. It was horrible.

7 years ago

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Bobby Dallas, TX

My dad fail the other day & it didn’t detect it. We pay extra every month for the fall detection

1 year ago

Reply from Medical Guardian

Hi Bobby. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Feb. 3rd, 2023

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QueenB Arlington, VA

This is the worst service, and customer service I’ve experience will not ever order anything you these guys.

4 years ago

Reply from Medical Guardian

Hi, QueenB. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Sep. 16th, 2020

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David Medeiros Fall River, MA

Very good reviews, excellent customer service

4 years ago

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Ellen Bloom Pompano Beach, FL

JUST GOT MY MEDICAL ALERT AND IT RANG SEVEN TIMES BEFORE SOMEONE ANSWERED. NOT TOO HAPPY.

5 years ago

Reply from Medical Guardian

Hello Ellen, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 9th, 2019

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Jimmy Bird Houston, TX

Outdated technology. Long hold times. The alert button blinks all night long. No service last night at church

5 years ago

Reply from Medical Guardian

Hello Jimmy, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 24th, 2019

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Kenneth L Miller Carson, CA

Easy to use. Gives me complete peace of mind.

5 years ago

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Ed Louisa, VA

Took longer than i expected to get the equiptment.

5 years ago

Reply from Medical Guardian

Ed, thank you for the review. We are sorry that the equipment took longer to reach you than you thought it would. We hope that you are satisfied with our services overall. Please do not hesitate to reach back out, you can reply directly to this message, if you have any additional questions or concerns. Have a lovely day.

Feb. 13th, 2019

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Dennis

courteous and kind.seem to be responsive

5 years ago

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Rocky Dracut, MA

Very Friendly to Talk too!👍Anytime you need Them!

5 years ago

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Phyllis

very helpful and explained everything, quick delivery

6 years ago

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John Poulson Saint Albans, WV

It did not fit my needs - I am not in a condition where I am not able to bend over without creating a hazard,

6 years ago

Reply from Medical Guardian

John, we're sorry that our current product line does not meet your needs. We are always looking to better meet the needs of our customers. Would you care to elaborate on what it is you are looking for in a medical alert device that our current products do not offer? Any feedback you share in your response will not be posted publicly, but will simply be used to help us understand how to better serve the needs of customers such as yourself. Thanks again for the feedback and have a great day!

Jul. 25th, 2018

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Erma Golden Palm Springs, CA

The fall detection alert kept going off for no reason

6 years ago

Reply from Medical Guardian

Erma, thank you for the review. You can minimize false alarms with fall detection by ensuring that your device is worn at approximately chest level without too much slack. This will prevent it from swinging around as much and limit false alarms. Please reach back out if you have any other questions or concerns. Have a great day!

Jul. 9th, 2018

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Oregon customer

There was a bit of a wait when pressing the button to test.

6 years ago

Reply from Medical Guardian

Thank you for the review! We hope that your experience with our service has been positive overall. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Simply reply directly to this message your name and primary phone number and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. Thanks again for the feedback and we hope you have a great day!

Jun. 21st, 2018

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Anonymous

Good customer service, terrible wait times on the phone

6 years ago

Reply from Medical Guardian

Thank you for the review. We are happy to hear that you are happy with our service overall. Regarding the wait times when reaching out to our Customer Care team, we have seen an uptick in customer volume in recent weeks and are taking active steps to remedy this situation. All emergency calls go to our separate state of the are emergency monitoring centers where we prioritize response time above all else for customers with emergencies. Thanks again for reaching out! We appreciate the feedback.

Jun. 13th, 2018

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Fred Stroebel Anoka, MN

just started so haven't had to call yet!

6 years ago

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JoAnn Napolitano Woodstock, GA

I was given a system as gift,and have been trying for one week to get a return label to return this unopened system:(

6 years ago

Reply from Medical Guardian

JoAnn, thank you for reaching out. Though we would be sorry to see you leave us, we would like to help you out in returning your system. We are having a bit of trouble locating your account. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number associated with the account, we can look into your case more thoroughly. We did not find an account in your name, so it may be in the name of whoever gifted the device to you. Have a great day!

May. 2nd, 2018

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Kitkatcjb Scott Depot, WV

No confirmation, multiple emails, had to file dispute with PayPal before any action was taken. POOR BUSINESS!

6 years ago

Reply from Medical Guardian

We're sorry that you had such a disappointing experience with Medical Guardian. We would like to take a closer look at your concerns to see if there is anything we can do to help make this situation right for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we can look into your case more thoroughly. Thanks again for the feedback!

Apr. 24th, 2018

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Anonymous

Couldn't get any prices without giving my phone number and email address; was called by the rep repeatedly.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. We aim for transparency, and pricing for our services are always available on . If you experience was less than ideal, as appear to be the case here, we would like to look more closely at your situation. Would you be willing to help us out in that regard? Any information shared in your response will not be posted publicly. If you could provide us with the name and phone number used to contact our Sales team, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 24th, 2018

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RSC Celina, TX

Seem to be the best, just hope they maintain it

6 years ago

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Missing my mom Englewood, FL

Ordered it over a week ago and it still has not arrived. My mother passed away and my dad is home alone.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your loss. We would like to provide an update on your shipment. Please reply with full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, we will reach out to you shortly. Thanks.

Apr. 10th, 2018

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Jacqueline Oregon City, OR

The representative that I talked with was going to call me the next day, I set all afternoon aside for that call!

6 years ago

Reply from Medical Guardian

Jacqueline, we are sorry to hear about your recent experience. We would like to look into this issue for you. We can have one of our Customer Care Specialists reach out to you shortly to answer any questions you may have. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

Mar. 27th, 2018

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Steve Pensacola, FL

It's comforting to know I have the security.

6 years ago

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Sandyp Toledo, OH

Good customer service and quality of device

6 years ago

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Tim Fond du Lac, WI

Appreciate their product, friendly customer service

6 years ago

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none Knox, IN

I keep getting unsolicited phone calls from them. I don't like high pressure calls to sign up.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We can place you on a Do Not Call list if you reach back out with some basic information. Feel free to reply directly to this message. If you can provide us the associated phone number and name, we will take care of this request for you. Any information you share in your response will be shared directly with Medical Guardian and won't be posted publicly on . Thanks again for reaching out and have a lovely day!

Feb. 13th, 2018

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Judy Felshaw Spring Hill, FL

They Lie said it should work in our area with no cell service. I could not connect without cell service

6 years ago

Reply from Medical Guardian

Judy, we are sorry that you had a frustrating experience trying to get your unit working. We assure you that there was no attempt to mislead you with regards to the cellular coverage needed to use one of our cellular devices. Unfortunately, we cannot account for all environmental factors that can affect signal strength. You will be granted a full refund upon the return of your equipment.

Feb. 6th, 2018

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Anonymous AUBURN, AL

I never used it, it never really worked out. I actually returned it and I'm waiting to get my money back.

6 years ago

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Ruth Messing Seattle, WA

Forewarned. You will not be notified or advised or annual renewal being charged to your credit card or bank account.

8 years ago

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Margaret Rover West Chester, PA

Easy process to sign up.

8 years ago

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Linda Young Manteca, CA

I still have not received the equipment.

8 years ago