Name: Medical Guardian
Rating: 4.1

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Wm.R.Williams Perrysburg, OH

Everything perfect to date, awaiting delivery.

9 years ago

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Mary L. Jones Las Cruces, NM

So far, so good!

9 years ago

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Elnora Willis Lombard, IL

Veru pleased

9 years ago

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Bill Decatur, AL

Great experience!

9 years ago

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Norman montgomery Mountain View, CA

So far so good. Easy to get going.

9 years ago

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Sidney Grant Sacramento, CA

Good service.

9 years ago

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Kenneth L Miller Clinton Township, MI

Just purchased it yesterday. Service good so far.

9 years ago

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Ron Janes Waco, TX

Easy and comfortable to deal with both chatting on computer and on the phone.

9 years ago

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maureen Panama City, FL

Wonderful customer service!!!

9 years ago

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Carla Haydt Gilbertsville, PA

Chris was very helpful and answered all of my questions.

9 years ago

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MARIE CURTIS Salt Lake City, UT

THE INTERVIEWER WAS VERY NICE AND INFORMED

9 years ago

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David W Schenk Tarpon Springs, FL

very pleased so far, lets see how good the product is ?

9 years ago

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LoAnne w Lane Rincon, GA

Customer support was very nice an explained everything I needed to know

9 years ago

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Judy Paxton Martin, TN

Consultant was courteous and answered all my questions. Was very helpful.

9 years ago

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don f wallace Fletcher, NC

information was told to me in a very understanding way

9 years ago

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Suzanne Herder Minneapolis, MN

The representative was informative and answered questions willingly.

9 years ago

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Alice Orlando, FL

Great Experience. Very helpful and knowledgeable.

9 years ago

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Paula Smith Pompano Beach, FL

Very helpful, compassionate and genuine.

9 years ago

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L. Silver Bethel Park, PA

Got everything done in one call and Ed did wht it took to sign me up.

9 years ago

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Tim Louisville, KY

quick response, answered all my questions...very impressed

9 years ago

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nancy spear Bristol, RI

salesman on phone was very knowledgeable and accommodating

9 years ago

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Rob Saint Augustine, FL

Very focused and considerate rep

10 years ago

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Tom Kassulke Franklin, WI

Friendly advisor who gave pertinent and helpful information.

10 years ago

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carmine West Palm Beach, FL

Vert goid sakesman knew what he was takibg about

10 years ago

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Sally Osier Lodi, CA

Excellent!!

10 years ago

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Warren C. Fort Mill, SC

Jim was very helpful and patient with all my questions.

10 years ago

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Stephen Purvis Roseville, CA

The service was excellent!

10 years ago

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Velma Milam San Antonio, TX

Jessica was very helpful in getting us set up and explaining everything.

10 years ago

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John Creamer Bumpass, VA

Great service

10 years ago

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cheryl Drexel Hill, PA

Happy with service

10 years ago

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joanheaney@comcast.net Colorado Springs, CO

excelllent service; great follow up.

10 years ago

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Verified Customer

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Centime Tara Keene, NY

Without a strong cell signal, it simply doesn’t work.

1 year ago Edited September 13, 2023

Reply from Medical Guardian

Hi Centime. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Verified Customer

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Hellen Los Angeles, CA

I fell and it did not detect the fall.

1 year ago

Reply from Medical Guardian

Hi Hellen. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Brenda Orlando, FL

I can't even open the lock. I can't use it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Brenda. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 30th, 2023

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Verified Customer

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Alicia Henrikson Mentor, OH

Did not follow up with me on low battery

2 years ago

Reply from Medical Guardian

Hi Alicia Henrikson, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Verified Customer

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Cerita Wilder Lithonia, GA

the watch is too big for my arm i can not wear it

2 years ago

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Verified Customer

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Janice Boyd Goldston, NC

The system for setting up my medical alert is difficult!

2 years ago

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Verified Customer

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Inez west Louisville, GA

I did not use it . Not usable in this area at this time.

2 years ago

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Verified Customer

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Gabe lannon Venice, FL

Because the sales person lie about the service

2 years ago

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Verified Customer

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James Michael QUINT Bend, OR

have requested a phone call with no response.

3 years ago

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Verified Customer

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Nicole Nardella Carmel, NY

The system goes off when my mom does not need assistance.

3 years ago

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Verified Customer

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Addie Takaichi Ventura, CA

My husband fell and died on day 3 of wearing the necklace.

3 years ago

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Verified Customer

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Kenneth Kone Essex, MD

It keeps coming off. It won't stay around my neck

3 years ago

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Verified Customer

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john connor Bennington, NH

no battery backup in case of power failure

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. When using a home based system they have back-up batteries in the event of a power outage and the duration that battery depends on usage and which home-based system you are using. Then our mobile based systems having varying battery life durations based on usage. If you'd like to learn more about your device then please contact us at 1-800-313-1191 and thanks again for your review.

Feb. 18th, 2021

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Verified Customer

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Cynthia Beaver Dam, WI

It's very handy and you can keep it with you all the time.

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are glad you like the product, and that you are using our service to help maintain your peace of mind. If there is anything we can do to earn your 5-star satisfaction please let us know, and have a great day!

Feb. 18th, 2021

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Verified Customer

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Ellen

Emergency calls unanswered or take a long time to answer.

4 years ago

Reply from Medical Guardian

Hello, Ellen. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 22nd, 2020

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Verified Customer

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Meri Noyes Saint Johnsbury, VT

It is very heavy on my neck and gives me a headache

4 years ago

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Verified Customer

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Alexandria

I don't like that I can't take it out of the house.

4 years ago

Reply from Medical Guardian

Hello, Alexandria. Thank you for your feedback! We have other devices available which might better suited for you if you need a mobile device. We'd be happy to give you a call to discuss this with you. We're going to send you a private message to obtain your contact details. Additionally, you can also call us at (800) 313-1191. Thank you for choosing Medical Guardian!

Apr. 2nd, 2020

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Verified Customer

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Daniel Meza

Was told a member of MG would call me. It never happened!!

4 years ago

Reply from Medical Guardian

Hello Daniel, thank you for your review. We apologize if you did not receive a call back yet. We will give you a call back now and leave a message if necessary. Thank you!

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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Hubert Eddleman

Did not respond to request for return label

5 years ago

Reply from Medical Guardian

Hello Hubert, thank you for your review. We'd like to take a look into what happened with your return label. We're going to send you a private message for your contact details. Thank you!

Oct. 9th, 2019