Name: Medical Guardian
Rating: 4.1

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Irma joyce Chapin, SC

Good experience,. Rep. Most pleasant to talk to. Answered questions efficiently

9 years ago

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Charles Speece Republic, MO

The representative was very helpful in explaining the system and how to set it up as well as what to expect.

9 years ago

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Rose Fort Lauderdale, FL

So far so good, I was well informed over the pone, and I am now waiting for my equipment to arrive.

9 years ago

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tom shaw The Colony, TX

A very smooth transaction. Glad to be with such a well oiled organization.

9 years ago

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Jane Chase Austin, TX

The "bracelet' is very big for me but I can take it with me. The Terms & Conditions are not simple.

9 years ago

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Graciela Pelaez Charlottesville, VA

I ordered the unit "second day air" and it is being sent by regular mail. Called back to complain but was told there was nothing that could be done but was given an apology.

9 years ago

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Diane Washington, DC

Excellent service, clear instructions! Very personable people!

9 years ago

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Sandra Walden Owings, MD

Very professional and helpful. Questions were answered quickly. Would recommend to friends.

9 years ago

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Norbert Wheeler Estero, FL

Salesperson "Michael" was very knowledgeable and helpful. It was a pleasure working with him.

9 years ago

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Royce Ary TX

Sales experience was great, now I'll see how the actual product is when it comes in the mail

9 years ago

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Dean Smith Ann Arbor, MI

Very satisfying conversation with the sales person. All questions seemed to be answered and clear.

9 years ago

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Jennifer Brown Brooklyn, NY

Beautiful experience I know i made the right the right decision

9 years ago

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David Kaminski IL

The purchase process is simple, this makes my 3rd unit purchased.,. Best. Davif

9 years ago

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Gerald Mann Alexandria, VA

Fine service, except for billing problem on their end, which caused both of my cards to be rejected.

9 years ago

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David Catlin Rochester, NY

The sales rep was helpful and knowledgable. He answered all my questions fully and effectively.

9 years ago

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Rosalie Sottile Buffalo, NY

I was very pleased with my transaction with Tracy. Waiting for my supplies to come. Rosalie

9 years ago

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Mary Anne Milwaukee, WI

The representative was well versed. I have yet to begin service so can't comment further.

10 years ago

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Tyler Freeport, NY

Jessica gets an A+ from me all the way around!!! Great customer experience!!

10 years ago

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Rose Grunther Ardsley, NY

Your representative was excellent.,very courteous and informative

10 years ago

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Rodger Shawley Pittsburgh, PA

I'm new but the opportunities sound great!!! Thank you for a peaceful thought .

10 years ago

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sharon joseph Delray Beach, FL

Satisfied with customer service. No pressure as with the other companies. Hope the same when I receive the product.

10 years ago

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billclaer Porter, TX

I was very pleased with Gorge. He was very knowledge and polite

10 years ago

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Marilyn Delray Beach, FL

I signed up today for my daughter and myself. Salesman, Ed, was very helpful.

10 years ago

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Mark Columbus, NE

Chris was very helpful and knowledge able to help me sign up

10 years ago

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Denise Fitzgerald

Michelle was very pleasant and extremely helpful with explanation of services and sign up

10 years ago

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Michael Tankink Devine, TX

Robin provided great service and am glad I use their service.

10 years ago

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Deborah Pridgen Richmond, VA

So far I have been very pleased with this company. I have been with them only a week.

10 years ago

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Verified Customer

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Elmer

if I need help, I can just push the button. I've never had to use it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elmer!

Sep. 6th, 2023

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Verified Customer

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Ceri Spartanburg, SC

The clip is borken and I need a new clip.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Ceri. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 18th, 2023

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Verified Customer

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Gloria Marquette, MI

The one time we needed it it didn't work. I fell down and couldn't get up.

1 year ago

Reply from Medical Guardian

Hi Gloria. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Verified Customer

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Debra J Patton Birmingham, MI

I fell and it didn't work. Your company takes no accountability! Shameful.

2 years ago

Reply from Medical Guardian

Hi Debra J Patton. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Feb. 6th, 2023

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Verified Customer

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Sandie Dayton, OH

The fall detection did not pick up three falls my mother had.

2 years ago

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Verified Customer

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anita garza Austin, TX

billing for non-usage, have not used product and getting billed

2 years ago

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Verified Customer

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Russell Kohl East Meadow, NY

Not sure device will work if needed due to bad wireless signal

2 years ago

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Verified Customer

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Joann Ahrens Bumpass, VA

Doesn't stay charged . Short time to call for help on weekends.

2 years ago

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Verified Customer

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Floyd A Miller Baton Rouge, LA

My guardian is either very slow or will not charge up.

2 years ago

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Verified Customer

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Everett Callison

becuse sometimes it wakes up at night for no reason

2 years ago

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Verified Customer

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Anonymous

I used it once but it wasn't an emergency but they did have me.

2 years ago

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Verified Customer

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Tara Brundrett Thousand Oaks, CA

My father has fallen several times and the device doesn't detect it

2 years ago

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Verified Customer

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Rita VanDerLinden De Pere, WI

the watch doesn't stay on her the way it should

2 years ago

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Verified Customer

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Joan neuhierl Imperial, MO

Pendant does not detect falls automatically

2 years ago

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Verified Customer

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Diana Markum Leander, TX

My internet isn't strong enough for it to work

3 years ago

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Verified Customer

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Genevieve Loomis Sacramento, CA

It takes too long for an operator to answer my call.

3 years ago

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Verified Customer

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Ellen Rockledge, FL

I don't know anything about the system. It has bad value for the money.

3 years ago

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Verified Customer

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William Reidsville, NC

The signal is very weak for using this device

3 years ago

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Verified Customer

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B Creasy Redondo Beach, CA

The battery only stays charged one day.

3 years ago

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Verified Customer

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Kathleen Euclid, OH

It’s gone off four or five times without any reason and I don’t like that.

3 years ago

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Verified Customer

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Terri Esber Westlake, OH

My mother died so I returned the equipment, I haven't received a refund.

3 years ago

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Verified Customer

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Dan Plattner

After weeks of waiting we have yet to receive our pendant that we paid for.

3 years ago

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Verified Customer

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Kathie

They take a very long time to connect when alerted.

3 years ago