Name: Medical Guardian
Rating: 4.5

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Lorraine San Antonio, TX

Having the Medical Guardian staff stay on the line till the ambulance arrived.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Lorraine! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 23rd, 2023

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Ethel Waxahachie, TX

Had problem with staff being able to hear my mom with first one. Sent another one. All is good for now.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 22nd, 2023

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Chris Davis Londonderry, NH

She was very understanding and easy to talk to. she resolved my complaints fast.

2 years ago

Reply from Medical Guardian

Thank you, Chris Davis. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Andrea Lasseter Perry, GA

Have not had to call. Company checks in, keeps in touch frequently.

2 years ago

Reply from Medical Guardian

Thank you, Andrea Lasseter. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 7th, 2023

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THOMAS KOEHRING Missoula, MT

Buyer beware!!! Read the terms and conditions closely. If a loved one passes away don't throw away the hardware because Bay Alarm Medical will be looking to collect $299.

4 years ago

Reply from Medical Guardian

Hello Thomas, It seems that this review is for Bay Alarm Medical. Medical Guardian is not affiliated with Bay Medical Alarm. Thank you!

Apr. 9th, 2021

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Jeff Carroll Stockton, CA

customer care rep Tate T. was really great. I give him 5 stars.

4 years ago

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Kathryn Whitcomb Abilene, TX

When returning equipment, this company holds your refund for 30 days! This is terrible for seniors. Will never use them again if needed in the future!

4 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry that you found your service to be less than satisfactory. When it comes to our cancellation policy it can take up to 30 days for you to receive a prorated credit for your unused months of service, but it is entirely possibly to receive your refund sooner than that. This is based on how quickly we receive your product back (when applicable), and how quickly your financial institution processes your refund. If you have any other comments or concerns then please let us know, and thank you again for your review. Have a great day!

Feb. 16th, 2021

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Lois Canter

Rated the best. Customer service was a pleasure to deal with

5 years ago

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Sloan Phoenix, AZ

Great and reliable I feel the product orders will be of value to our mom

5 years ago

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Laura Thomas Bellport, NY

Leon, the rep that helped me place my order, was absolutely fabulous

5 years ago

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Greg DeRoeck Parker, CO

It seemed to be very highly rated on multiple web sites. Sherry was very good!

5 years ago

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Jane Brown Fremont, NE

It was rated high on web site. Customer service was excellent.

5 years ago

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Linda Neis Columbia, SC

Very polite, patient and informative. I would recommend them to friends and family

5 years ago

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Steve Salem, UT

Because they were ranked number 1. Customer service was great

5 years ago

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Kristi Westrem

They were most professional without being pushy. Excellent so far

5 years ago

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Sandra Jefferson

My dad took a really bad fall!!! And Sherry was great to me!!!

5 years ago

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JoAnn Anderson

Very good service, the salesman was very knowledgeable and thoughtful.

5 years ago

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Paula alvarez Sainte Genevieve, MO

I chose based on a search for independent reviews. Customer service: AWESOME!!

5 years ago

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Linda Locket Hopewell, VA

I chose this company based on reviews. Customer service was excellent.

5 years ago

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Gail Melbourne, FL

Highly rated and reasonably priced. Good customer service for ordering.

5 years ago

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Glenda Sitka, AK

Fantastic customer service extremely helpful and knowledgeable

5 years ago

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Donna Cavalere Wilmington, NC

All customer service is located in the USA. And the knowledge and ratings

5 years ago

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Pat Meise Tucson, AZ

Excellent reviews online plus the reps I spoke with were thorough & caring.

5 years ago

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Vera E Courtney Hickory Valley, TN

I ordered the Medical Guardian on July 30th an as yet have not received it. Also the tracking number I was given is not working on FedeX tracking system.

6 years ago

Reply from Medical Guardian

Hello Vera, we're going to reach out to you as well to follow up. Thank you for your review!

Aug. 16th, 2019

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Michael Furmaan Niagara Falls, NY

I COULDN'T GET THROUGH TO ACTIVATE IT FOR 5 DAYS. I ALLMOST SENT IT BACK. MY LOCK BOOX DOES NOT WORK. HAVEN'T GOT THE NEWW ONE YET

6 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Aug. 7th, 2019

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Christi G Lloveras Long Beach, CA

The operator was very sympathetic and I appreciate everything.

6 years ago

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Ron Mcbride Pacific, MO

Quick response and great service I know there is help near buy and q ui k

6 years ago

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Deborah Decker Spokane, WA

The woman I talked to was great very nice. I wish I could remember her name

6 years ago

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Don James

the people all have been very helpful,Ireally can not rate the unit yet it has not been put to the real test

6 years ago

Reply from Medical Guardian

Don, thank you for the review. We're happy that you haven't had to make use of our services as of yet. Have a great day!

May. 14th, 2019

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Ben Murillo Jr. Marana, AZ

Excellent service. All my concerns and questions were answered.

6 years ago

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Bette Las Vegas, NV

Everyone was very professional. All calls were answered promptly.

6 years ago

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Sandra RAE Port Hueneme, CA

I ordered my Medical Guardian one week ago and have not yet received it. Nor have I been notified that it has been shipped. My equipment has been prepaid for three months.

6 years ago

Reply from Medical Guardian

Sandra, thank you for your review. Looking at your account, it appears that your unit was received yesterday morning. We apologize for any confusion surrounding the shipment. We look forward to having you as a customer and hope we have resolved your concerns. If there are any outstanding issues, feel free to reply directly to this message. Any information shared in your response will not be posted publically.

Feb. 15th, 2019

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SJB Deltaville, VA

i have not used the service. i returned the Freedom Watch because it is too large and hunky for a lady's wrist.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that our product did not meet your needs. We thank you for trying us out. We do offer a variety of products to meet the needs of our customers. If you ever decide that you want to hear more about other products that we offer, feel free to reply directly to this message with your interest. Any information shared in your response will not be posted publically. Thank again for your feedback!

Feb. 13th, 2019

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Eddie Douglasville, GA

Easy set up ,easy to order,very courteous,Thanks for all the help

6 years ago

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Karen Lamoureux Swanzey, NH

Requested a quote online. Was told I would get an email or call. Never got anything. Hardly likely to trust this company with my parent's emergencies.

6 years ago

Reply from Medical Guardian

Karen, thank you for reaching out. We're sorry that you didn't receive an email or call in regards to getting service for your parents. This may have been due to an error on our part. If you are still interested in discussing service options for your parents, please reply directly to this message with the best phone number for us to reach out to. Any information shared in your response will not be posted publically. Have a great day.

Jan. 10th, 2019

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Bob Williams Lehighton, PA

I am still waiting for a return shipping label that was to come with the correct model you were to send

6 years ago

Reply from Medical Guardian

Bob, thank you for reaching out. We would like to take a look at your account to look into the status of the label. So we can better research your particular situation, would you be willing to help us locate the account in questions? Any information shared in your response will not be posted publicly. If you could provide us with the device user's full name, address and phone number, we check on the status of the label. Have a great day!

Jan. 3rd, 2019

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diamondjay Evans City, PA

Great customer service and easy set up. Very happy with this unit.

6 years ago

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Mark Bassard

I just like their professionalism and customer service is the top.

6 years ago

Reply from Medical Guardian

Mark, thank you for the kind words! We're happy to be of service.

Dec. 27th, 2018

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Paul

Good system, easy to hook up, people are really helpful when questions are need answered

6 years ago

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ray pietras

service is good easy billing the time of delivery was what i expected

6 years ago

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Pat Stahli

Customer service is excellent and product is of good quality.

6 years ago

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Donald Buchanan

Excellent service, fast response by emergency, Equipment works as promised

6 years ago

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Jarrod A Selah, WA

Will not stop calling once i inquired. Very disappointing. Life alert was the same way. I am sure the product is good but the sales people ruin the experience.

6 years ago

Reply from Medical Guardian

Jarrod, thank you for reaching out. We're sorry that you received unwanted calls. We make every effort to honor the requests of people who don't want to receive any more calls. Your name may have been missed in error and apologize for that. If you can reply to this message with the phone number used to reach out to our team, we will ensure that your name is removed from our call lists. Any information shared in your response will not be posted publically. Thanks for reaching out and have a great day!

Dec. 20th, 2018

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Martha Turner Colorado Springs, CO

There where questions that were answered quickly. Very good

7 years ago

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Sue Hoffman San Francisco, CA

Device was not working (for how long i DON'T know) and they couldn't help because Tech Support was not in the office until tomorrow!!!! That's the end of them

7 years ago

Reply from Medical Guardian

Sue, thank you for the feedback. We are sorry that your device was not functioning as it should when you called in. Our technical support team is currently investigating your concerns and will be in touch shortly to attempt to resolve this issue with you. Have a great day!

Oct. 1st, 2018

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Keith Bennett Mesa, AZ

Very good experience. Answered all my questions professionally.

7 years ago

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Richard Beard Cape Coral, FL

Had a problem, they took caare right away. Nice people to deal with.

7 years ago

Reply from Medical Guardian

Richard, thank you for reaching out. We apologize for the lack of information on your new unit. We are looking into your concerns and a member of our Customer Care team will be reaching out shortly to discuss. Have a lovely day!

Jul. 24th, 2018

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Over stressed care giver Topeka, KS

I have no idea if they are good or not. Before I could compare plans and services they called me so many times and we're so pushy I decided to look at other companies.

7 years ago

Reply from Medical Guardian

Thank you for the feedback and we're sorry that your experience with our sales team was less than satisfactory. We would certainly like to look into your situation to see if there's anything we could have done better. Would you help us by providing us with the phone number you used to reach out to us? Any information shared in your response will not be posted publicly and will not be used to solicit you. It will only be used for the purposes of investigating your concerns. Thank you again for reaching out!

Jun. 27th, 2018

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Jim

I just wanted a price quote and I have had 3 phone calls and 1 text message asking me to make a purchase.

7 years ago

Reply from Medical Guardian

Jim, thank you for reaching out and we're sorry for the unwanted calls. We should be able to resolve this issue for you if you can provide us with the phone number in question. Simply reply to this message with your information. Any information provided will not be posted publicly and will only be used for the purpose of removing your information from our system. Have a great day!

Jun. 20th, 2018

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C.Isom

convenience and design, trustworthy and quality of this product.

7 years ago