Name: Medical Guardian
Rating: 4.1

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Gail Hinds Olney, MD

False messages saying charge is low. Reported to company but still happening

3 years ago

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Sondra gronlund Irmo, SC

2 heavy on your neck not attractive looking to be worn outside your clothing

3 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. If you'd like to discuss other product options that might be more comfortable for you or better suited to your needs then please reach out to us at 1-800-313-1191 and we'll happily discuss further with you. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Aundi M. Hercules, CA

Customer service needs to be seriously improved.

3 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Shirley S. The Villages, FL

Too many surveys, calls and interuptions.in my day.

3 years ago

Reply from Medical Guardian

Thanks for the review. We are sorry to hear that your experience is less than satisfactory. If you could reach out to us with the types of calls you are receiving we will review your account. Thanks for your review and have a great day.

Mar. 1st, 2021

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Steve Gibson Lakewood, CA

Poor customer service, and never called back with update

3 years ago

Reply from Medical Guardian

We are sorry to hear that you found your experience to be less than satisfactory. Please reply to the following private message with your contact details so we can better assist you. Thanks for the review, and have a great day!

Feb. 23rd, 2021

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Patricia Stuber Onalaska, WI

I would like the battery to last longer than 6-7 days'

3 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. The battery life can be dependent on usage, but we are so glad you chose us to keep you protected and help maintain your peace of mind. If you have any other comments or questions then please let us know, and thank you again for the review. Have a great day!

Feb. 16th, 2021

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Daniel Lathey Yukon, OK

Haven't had it long enough to make a judgement

3 years ago

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Donald A

The device is heavy but it works in any place you're at like in the shower.

3 years ago

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Ruth

The device doesn't stay charged very long.

3 years ago

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joyce tuinier

the neckware is cumbersome and weighs on my neck

3 years ago

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Patricia Fleming

Unhappy with the after sale support. Very rude.

3 years ago

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Mn

Did not work at all in my area. Was on the phone for assistance for over an hour.

3 years ago

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Jay Saldivar

Wrist device didn't pass it's initial test

4 years ago

Reply from Medical Guardian

Greetings Jay and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then or run through another test then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 10th, 2020

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Joann Post

Device does not hold the charge as long as it claims

4 years ago

Reply from Medical Guardian

Hello, Joann. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Judith A Krichbaum

Takes longer then necessary to answer when button is pushed

4 years ago

Reply from Medical Guardian

Hello, Judith. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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CRYSTAL CARRANO Oxford, CT

HORRIBLE EXPERIENCE FROM THE START! LOOKING FOR OTHER COMPANIES TO GIVE MY BUSINESS TO.

4 years ago

Reply from Medical Guardian

Hi, Crystal. Thank you for your review. We are sorry that your experience has been less than satisfactory. We're going to send you a private message with more information based on what we can see on the account. Thank you.

Sep. 11th, 2020

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Mrs. P. Broken Arrow, OK

No help in understanding the procedures!!!!!!!

4 years ago

Reply from Medical Guardian

Hi, Mrs. P. Thank you for your review. We are sorry that you have had a less than satisfactory experience. If you need assistance with your device, please contact Customer Care at 800-313-1191. Thank you.

Sep. 11th, 2020

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Jean Robles Victoria, TX

Because I as only 8' away abd she didnot call mydaughter when I needed help when I fell!

4 years ago

Reply from Medical Guardian

Hi, Jean. Thank you for your review. We are sorry about the experience you had with your fall and hope that you are OK. We're going to send you a private message with more information based on what we see on your account. Thank you.

Sep. 11th, 2020

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Pravin Vadhan Oceanside, NY

Not responsive when called customer service two days in a row. Still waiting for a call back.

4 years ago

Reply from Medical Guardian

Hi, Pravin. Thank you for your review. We are sorry that have had trouble reaching our Customer Care team. We're going to send you a private message with more information. Thank you.

Aug. 25th, 2020

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Judy Tallahassee, FL

The first one did not work so we had to send it back and we had to get a second one.

4 years ago

Reply from Medical Guardian

Hi, Judy. Thank you for your review. We are sorry that there were issues with your initial device. We're going to send you a private message to obtain account-specific information so that we can investigate this for you. Thank you.

Aug. 25th, 2020

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MEB Saint Petersburg, FL

Rude Elder abuse. I didn't think this level of name calling and abuse was even legal

4 years ago

Reply from Medical Guardian

Greetings and thank you for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message, and let us know your account details so we can investigate your experience. Thank you so much for your feedback, and have a great day!

Aug. 20th, 2020

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Barbara Dean Cedar Hill, TX

Doesn't work. Can't hear operator, won't answer when called. Absolutely would not recommend.

4 years ago

Reply from Medical Guardian

Hello Barbara and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Barbara, and have a great day!

Aug. 20th, 2020

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Kathleen White North Kingstown, RI

Keeps losing signal and takes a long time to answer.

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Sandra Young

Neck piece is too heavy to wear around my neck.

4 years ago

Reply from Medical Guardian

Hi, Sandra. Thank you for your review. We are sorry that you find the device too heavy to wear. We do have systems with pendants of varying size and weight. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to assist and find the best system for your needs. Thank you.

Jul. 28th, 2020

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Jose G Garcia

No service in my area. Can't make contact with operator

4 years ago

Reply from Medical Guardian

Hi, Jose. Thank you for your review. Please contact our Customer Care team at 800-313-1191 for assistance. One of our agents will be happy to be help you find a product that will be reliable and be able to protect you. Thank you.

Jul. 16th, 2020

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Michael nolen

Trust issues with charging. Device connections

4 years ago

Reply from Medical Guardian

Hi, Michael. Thank you for your review. We are sorry that you are having issues with your current device. It does not look like you have reached out to anybody about any issues. Please contact our Customer Care team at 800-313-1191, and one our representatives will be happy to assist you. Thank you.

Jul. 13th, 2020

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Tammy Pierce Caldwell, OH

Necklace is to bulky. She refuses to wear it

4 years ago

Reply from Medical Guardian

Hi, Tammy. Thank you for your review. We are sorry that you find the current device to be too bulky. We do have other devices that may better fit your needs. Please see our website or call our Customer Care team at 800-313-1191 for assistance. Thank you.

Jun. 23rd, 2020

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Vannette Swanson North Richland Hills, TX

I don't understand all of the different lights on the charger

4 years ago

Reply from Medical Guardian

Hi, Vannette. Thank you for your review. One of our Customer Care agents would be happy to answer your questions for you. Please call 800-313-1191 for assistance. Thank you.

Jun. 17th, 2020

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Anonymous Greensboro, NC

It takes too long to respond.

4 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Sara Delray Beach, FL

It's way too heavy for the older person to carry around

4 years ago

Reply from Medical Guardian

Hi, Sara. Thank you for your review. We are sorry that you find the device to be too heavy. We do offer different products depending on your needs that you can view at www.medicalguardian.com. If you wish to switch to a different product, please contact Customer Care at 800-313-1191 for assistance. Thank you.

Jun. 5th, 2020

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Celia OConnor Bozeman, MT

Super quick service but have not pushed the button yet

4 years ago

Reply from Medical Guardian

Thank you for your review, Celia! It looks like you spoke to one of our Customer Care agents on March 4th and successfully activated and tested your device. You can feel free to test on your own, or you can call Customer Care at 1-800-313-1191 for assistance. Thank you for being a valued customer!

Apr. 29th, 2020

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Michael Aurora, IL

We had to use the device earlier in the year during emergency situation and nobody answered.

4 years ago

Reply from Medical Guardian

Hello Michael and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Barbara, and have a great day!

Aug. 20th, 2020

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Joan

Customer service is poor. Device doe work well

4 years ago

Reply from Medical Guardian

Hello Joan, thank you for your review! Your satisfaction is our highest priority. Could you please let us know more details of your unpleasant experience? Thank you!

- The Medical Guardian Customer Care Team

Feb. 28th, 2020

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Scott Squires, Son of Nancy Squires

Takes over a minute for someone to reply to a test

4 years ago

Reply from Medical Guardian

Hello Scott, thank you for your review! We apologize if there are any delays with your device. We would like to have a technical support agent take a look at your device and determine any possible issues. We are going to send you a private message to get your phone number. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Mary Jo Pecoraro

Unit does not work well for hearing impaired

4 years ago

Reply from Medical Guardian

Hello Mary Jo, thank you so much for your review! We truly value your feedback and will keep this in mind.

Feb. 21st, 2020

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Ted Seweloh

impossible to reach customer service. I never got through

4 years ago

Reply from Medical Guardian

Hello Ted, thank you so much for your review. We greatly appreciate your feedback. We apologize if you were unable to get a hold of us due to high call volume. It looks like you spoke to Joe and got your issue resolved. Please let us know if you have any further questions! You can also Live Chat us at or send us an email at . Thank you for being a Medical Guardian customer!

Jan. 22nd, 2020

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Patricia Dean Bishop, CA

Pulls on your neck and heavy The string you have is not very good

4 years ago

Reply from Medical Guardian

Hello Patricia, thank you so much for your review. We greatly appreciate the feedback. We'd like to ensure that you have something that you can wear comfortable that also provides you the safety of a medical alert device. We have several different other units that may be more suited for you. Please give us a call at (800) 313-1191 to discuss our different product offerings. You can also see them on . Thank you!

Dec. 17th, 2019

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Fred

Problem with product operation. The status lights don't work

5 years ago

Reply from Medical Guardian

Hello Fred, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can troubleshoot your device. Thank you!

Nov. 25th, 2019

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Judith W. Akey

The device has not been reliable. Tried to test it after a month and the device did nothing.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Nov. 15th, 2019

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eleanor bien

rapid response, option of braclet or wrist band

5 years ago

Reply from Medical Guardian

Thank you for your review, Eleanor!

Oct. 9th, 2019

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Julie

The wrist band mechanism doesn't stay on the strap.

5 years ago

Reply from Medical Guardian

Hello Julie, thank you for your review. We're sorry that you're having issues with your wristband. We'd like to speak to you in regard to that and determine if you need a replacement. We're going to send a private message to you. Thank you!

Oct. 9th, 2019

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Janice

Would like wrist band rather than necklace

5 years ago

Reply from Medical Guardian

Hello Janice, thank you for your review! We're going to send you a private message requesting your contact details and account-specific information so we can tell you a little bit more about switching buttons. Thank you!

Oct. 9th, 2019

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Michelle Ryan

The device itself is excellent customer service bad

5 years ago

Reply from Medical Guardian

Hello Michelle, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can determine why you believe the customer service is bad. Thank you!

Oct. 9th, 2019

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Stephanie

The material seems very fragile, already came apart once.

5 years ago

Reply from Medical Guardian

Hello Stephanie, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can take a look into your account and send you a replacement. Thank you!

Sep. 17th, 2019

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Annette Nelson

The necklace keeps breaking and the first necklace was.sent with a dead battery

5 years ago

Reply from Medical Guardian

Hello Annette, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

Sep. 17th, 2019

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Eulalie Duffill

they have responded quickly when I hav e hit the button,whether accidental o r intended

5 years ago

Reply from Medical Guardian

Hello Eulalie, thank you for your review! We wanted to make sure everything was going well with your service since you rated it one-star. Was there anything that we could do to make your experience better? Thank you!

Sep. 17th, 2019

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Arline Brill Feldman- Shapiro

Blue signal too small. Hanging lanyard too long.

5 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. If you'd like to discuss other product options that might be more comfortable for you or better suited to your needs then please reach out to us at 1-800-313-1191 and we'll happily discuss further with you. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Peggy

Can''t get full service in every location in the house

5 years ago

Reply from Medical Guardian

Hello Peggy, thank you for your review. We do have a unit that runs on a landline called the Classic Guardian where you wouldn't need to worry about the service in your home. If this is something that you'd be interested in learning about, we'd be glad to give you a call to discuss. We're going to send you a private message to get your account details. Thank you!

Sep. 6th, 2019

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Dotti Slone

need two devices for it to work properly when away from charger

5 years ago

Reply from Medical Guardian

Hello Dotti. thank you for your review. We offer all-in-one devices that you can wear around your neck or wrist. We'd like to see if this would better fit your needs. We're going to send you a private message to get your contact details. Thank you!

Sep. 5th, 2019

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Deborah Rochester, NY

I dislike the fact that it fails it's self test. Last time I tested it, it failed.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message with account-specific details. Thank you again for your review, and have a great day!

Sep. 5th, 2019