Name: Medical Guardian
Rating: 4.1

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Arlene

The person I spoke to was terrific. He explained everything to me. Very pleasant.

4 years ago

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Anonymous Orono, ME

One customer service representative actually did what I asked, he cancelled my mother's automatic payment. Several others were not helpful with actually getting the service cancelled.

4 years ago

Reply from Medical Guardian

Greetings and thank you for the review. We are sorry to hear you found your experience to be less than satisfactory. If there is anything we can do to earn your 5-star satisfaction then please let us know and thank you so much again for your review. Have a great day.

Nov. 6th, 2020

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Lois PICHLER Plymouth, MI

#1 rated product and customer service. So far the customer service experience has been excellent.

4 years ago

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Valerie Gaven Union, NJ

I researched and they kept coming up number 1. Customer service is excellent so far.

4 years ago

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Cara Simpson Southbridge, MA

Very poor experience. First they sent me the wrong service contract. Then when activating the device it initially tested correctly but then failed 3 times . Then device went black

4 years ago

Reply from Medical Guardian

Hello Cara and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Cara, and have a great day!

Aug. 20th, 2020

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Evette New Orleans, LA

Annie was excellent! She was able to answer all of my questions and was very patient.

4 years ago

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Jan Boucher Valrico, FL

Best Options Of Your Program & My Customer Service Was Excellent, Thorough & Professional

4 years ago

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Jeannine Woods Rocky Mount, VA

My mom needed a reliable and easy operate system. Customer service has been excellent.

4 years ago

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Ron Boisvert Old Orchard Beach, ME

Research pointed me to you. Thus far, outstanding service. I’m extremely pleased

4 years ago

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Kristin Jones Morse Bluff, NE

Online research showed them consistently top rated for my needs. Excellent help.

4 years ago

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lmckinnon@tampabay.rr.com Kissimmee, FL

The worse piece of junk I have ever had. Tested once a month and it never worked. What about in between months? It took 4 days to get to someone in customer care. I hope it saves your life if you ever need it.

4 years ago

Reply from Medical Guardian

Hello, thank you for review. We are sorry that you have had a less than satisfactory experience. We would like to look into your issue but we need more information. We will send you a private message to get your contact details. Thank you!

Jan. 22nd, 2020

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Joan Hast Edmond, OK

Have not received it as yet. So there is no way I can give a review. I called them yesterday and they said it would be Aug 6 before I receive it. That seems like we are not off to a good start.

5 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that you feel that way. We will send you a private message with account-specific details. Thank you!

Aug. 7th, 2019

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Isaac Wachsberger Boynton Beach, FL

I did not know I bought the equipment. My first 3 months are up at the beginning of August and I am going to take a loss and look for another company. I have the watch for the alarm , but it does not detect falls.

5 years ago

Reply from Medical Guardian

Hello Isaac,
We wanted to get some more information from you as you've spoken to several of our representatives. We'll send you a private message to request further details. Your feedback is very important. Thank you!

Jul. 9th, 2019

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Elijah Cappiello Wilmington, NC

Easy setup and good equipment. I just gotit today and I’ll let you know after a while

5 years ago

Reply from Medical Guardian

Hi Elijah,

Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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John gibson Canby, OR

Had this and cancelled because we no longer have a land line. Lady was very rude and told us when we shipped it all back that could be 4-6 weeks to process refund. Never deal with them again!

5 years ago

Reply from Medical Guardian

John, thank you for reaching out. We are sorry that your experience when you called to cancel out your device did not go as expected. We appreciate your feedback on your experience and are currently investigating your concerns. A member of our Customer Care team will be in touch to discuss further. Have a lovely day!

May. 2nd, 2019

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Anonymous Honolulu, HI

My order didn’t arrive as I was told, 7-10 days. It’s been 3weeks, I still don’t have my product. My credit card was charged for 12months and I supposed to get 1month free.

5 years ago

Reply from Medical Guardian

Thank you for your review. We are sorry that your order did not arrive in the expected timeframe. We would like to take a closer look at your concerns and see what happened with your device. So we can best assist you, would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with your full name, address and phone number, we will be in touch about your shipping issues. Regarding pricing, the free month of service is subtracted from your grand total when annual service is ordered. We will also take a look at your billing when we reach out. Have a great day!

Apr. 29th, 2019

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Mp San Diego, CA

Only had device few and now. Testing time to respond to call seems longer than I would feel comfortable with.

5 years ago

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Shaun Ward Lynden, WA

Never responded to two requests for contact. If they did is was a generic number that never identified them whatsoever. ended up ordering a device through Amazon from Great Call and it works just fine for my wife's needs.

5 years ago

Reply from Medical Guardian

Shaun, thank you for reaching out. We're sorry that our team was unable to speak with you about obtaining service for your wife. We want to take a closer look at your concerns to see why you did not receive a call. Would you be willing to provide the phone number you used to reach out to our team? Any information shared in your response will not be posted publicly. We will only use this information to ensure that your concerns are properly investigated. Thanks again for the feedback. Have a great day!

Feb. 4th, 2019

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sue ogren Kenosha, WI

Never utilized them so no comments available?CS member very i spoke with was very kind

5 years ago

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David Fogg

Its easy to set up and use. I feel better about my Mom living alone with this system in place

5 years ago

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Tim McGinnis

Hard to buy accessories on site , can't find them , such as belt holder . Other wise they would be 5 stars

5 years ago

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Steven Bonnstetter

When we test the unit your staff are quick to ask if my mother is okay and very friendly.

5 years ago

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Linda Bowling Green, OH

Had a great conversation with the representative. He said h should email further information which I have yet to receive.

5 years ago

Reply from Medical Guardian

Linda, thank you for the review. We're sorry that you never received the additional information that you requested. It's possible it may have gotten sent to your spam folder. We should be able to resend you any information you requested if you provide us with a bit of information. Any information you share in your response will not be posted publically. If you could provide us with your full name, what it was that you were previously requesting and your email address, we will ensure that this information gets resent. Thanks again for reaching out!

Dec. 12th, 2018

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Chester North Las Vegas, NV

Its not useful in all areas in that it depends on level of coverage by AT & T. Would not even GPS my location here in North Las Vegas, what would happen if I were on the road to LA or elsewhere?

5 years ago

Reply from Medical Guardian

Chester, thank you for reaching out. You are correct that our mobile devices rely on having sufficient AT&T coverage to function while on the go. Coverage levels vary based on location and environmental factors. We would like to take a closer look at your particular sitaution. Would you be willing to help us locate your account so we can look further into your particular concerns? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the feedback!

Dec. 11th, 2018

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Melissa Coffey Galveston, TX

Great! Professional Courteous and My mother n law is very happy!!I would reccomend to anyone!

6 years ago

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Deanna Gungot Patchogue, NY

easy set up , very light in weight and we were able to get in touch with an operator in 30 sec.

6 years ago

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Richard Blanchard Tacoma, WA

I haver yet to receive the equipment. So this can only apply to the ordering process, which so far was all talk and no delivery. Send this again after I receive the equipment, set it up and use it for a while.

6 years ago

Reply from Medical Guardian

Richard, thank you for the review. Your Active Guardian has shipped. Per a review of your account, it appears that your unit should arrive by end of day. Please feel free to reach back out if you have any other questions or concerns. We will reach out again in a few weeks to ask you to reevaluate per your request.

Jul. 17th, 2018

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Guy

The pendant and wrist watch does not have a voice respond like other company's products. That is a downer

6 years ago

Reply from Medical Guardian

Thank you for the review. We have a variety of products to meet a variety of needs. We currently offer an all-in-one mobile device, the Active Guardian that the user wears around their neck and allows for the user to speak directly through the device. If you are interested in hearing more about the Active Guardian, or any of our other devices, simply reply to this message with your full name and phone number and we will reach out. Have a great day!

Jun. 20th, 2018

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Angel Garcia

The staff was knowledgeable and made everything easy. I can feel safe that my mom is safe

6 years ago

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Emily Phoenix, AZ

Tyler S was outstanding with his recommendation for the best plan to meet my mother's needs.

6 years ago

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Ernest Echevarria Brookings, OR

They were professonal, and courteous on phone, and system was delivered in a timely manner

6 years ago

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Clark West Dundee, IL

Prompt service. Well organized. Instructions easy to follow. Helpful personnel. .

6 years ago

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Greg Wausau, WI

I contacted them thru their website and haven't heard back frfrom them yet. It's been anout a week now.

6 years ago

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Mark A Tulsa, OK

Friendly customer service reps who have guided us through the process of ordering and setting up.

6 years ago

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Valerie Portland, OR

Dont have enough information to rate yet. It took 3 weeks for my mom to get her device. I was pretty disappointed in that

6 years ago

Reply from Medical Guardian

Valerie, thank you for reaching out. We apologize that the unit did not arrive in the time you expected. We would like to take a look at your concerns in that regard. Would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will investigate further. We hope you both have a lovely day!

Apr. 24th, 2018

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Tim Menahga, MN

Sales people where friendly and helpful, technical support was very poor in handling after sale was made and pendant/charger were defective

6 years ago

Reply from Medical Guardian

Tim, thank you for your feedback. We would like to look further into the concerns you had with our technical support team. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the user, their address and phone number, we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Angry daughter Harrodsburg, KY

Because the agent was pushy when I explained that I would need to consult my sisters, he told me he would call in 24 hours but called the next morning instead and he called twice on Easter Sunday

6 years ago

Reply from Medical Guardian

Hello, we apologize for your recent sales experience. We would like to research this issue. Please reply with the name and phone number. Any information you provide will not be posted publicly. Thanks.

Apr. 10th, 2018

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Mort Springfield, OR

very satisfactory service by people. Some easily resolved ha1rdware issues thaf are no longer of concern

6 years ago

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Concerned Daughter! Lebanon, OR

great product, fast response upon testing so assume a real emergency will be the same

6 years ago

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J Wood Wichita Falls, TX

I appreciate the service offered and the security it it gives me when I am away from home.

6 years ago

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Linda Burnette Fancy Gap, VA

Ease of ordering, but wasn't informed that a metal roofed home may not allow good signal for device to work

6 years ago

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Bridget

Offered what I needed. Pricing was straight forward. Customer Service Follow through. Courtesy.

6 years ago

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james mcknight Cortland, OH

I assumed they would email me back but they blew up my phone using local numbers that i did not acknolage. There number should come up as Medical gaurdian

6 years ago

Reply from Medical Guardian

James, thank you for the review. We apologize for the confusion with the local numbers. We will pass this feedback to the Sales team. Have a great day.

Mar. 5th, 2018

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Jessica Hadfield Phoenixville, PA

Tried three times to call and get our system activated and was put on hold each time for five minutes, then had to leave a message and still have not received a call back

6 years ago

Reply from Medical Guardian

Jessica, thank you for reaching out. We apologize for the delays. We have been experiencing high call volume as of late. We will be in touch shortly to help you get things set up for your mother.

Feb. 13th, 2018

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PearlM

Lock box had wrong code. It is being replaced rapidly. Yes, through trial and error figured it out.

6 years ago

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Mae Lake

They helped us through the process of setting service up, they were very patient and knowledgeable

6 years ago

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Mike White Independence, MO

Had a problem with the speaker box. It wasn't working and a replacement was sent out quickly

6 years ago

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Rita Porter Ponchatoula, LA

We looked into differenet alert systems and felt yours was the best. So far so good.

6 years ago

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Joan Jones Reno, NV

Had a problem with double billing for first month. Everyone promised to fix the problem but it did not happen. All promises and no action. Couldn't handle the pressure and stopped service.

7 years ago

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Lynette Y. Romero

I have not received my shippment yet, but so far dealing with your customer service department has been satisfactory.

7 years ago