Name: Medical Guardian
Rating: 4.1

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BARBARA Delray Beach, FL

i spoke to Harry. He was very professional, friendly, and very easy to communicate with.

10 years ago

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Ruthann Yuhas Chino, CA

All my questions were answered clearly and fully. I appreciate the service this site provides.

10 years ago

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Pat Homewood, IL

The company did a great job beginning with the online experience all the way through the set-up and system check.

10 years ago

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Verified Customer

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Esther

It's on my mom. She fell twice and it didn't recognize it.

1 year ago

Reply from Medical Guardian

Hi Esther. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Verified Customer

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Billy Ellis Winterville, NC

I do not like this Medical alart It will not record any thing from falls

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Billy Ellis. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 2nd, 2023

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Verified Customer

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Brenda West Monroe, LA

They don't answer the device clearly enough.

1 year ago

Reply from Medical Guardian

Hi Brenda, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 19th, 2023

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Verified Customer

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Anonymous Pilot Point, TX

Everyone's been very courteous and prompt.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Verified Customer

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Denton Powderly, TX

I think it's fine. I think it's one of the better units.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Denton!

Feb. 9th, 2023

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Verified Customer

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ANN LEVINSON Fort Lauderdale, FL

IT TAKES THE OPERATORS TO LONG TO ANSWER THE PHONE

2 years ago

Reply from Medical Guardian

Hi Ann Levinson, we received your review. We apologize for the longer than normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Verified Customer

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Rasic Bonnie Sierra Madre, CA

It's too conspicuous to wear most places

2 years ago

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Verified Customer

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Sharon Barnette Rio Rancho, NM

Bait and switch from the minute I purchased my euipment and signed up for the program.

2 years ago

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Verified Customer

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Angela Kings Park, NY

I just tested it and it works. Its too heavy though

2 years ago

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Verified Customer

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Ned Brandt Santa Maria, CA

Your watch only used crappie ATT. Need Verizon

2 years ago

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Verified Customer

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Ned Brandt Santa Maria, CA

Your watch only used crappie ATT. Need Verizon

2 years ago

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Verified Customer

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Anonymous Schenectady, NY

I haven't used it yet and when I tested it was fine.

2 years ago

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Verified Customer

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roy kurtz Tucson, AZ

Crazy, inept company. only lasted 2 days--had a hell of a time getting my money back, do not buy.

2 years ago

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Verified Customer

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Barbara Alameda, CA

I tested it and it was fine, I talked to people.

2 years ago

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Verified Customer

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Jacalin Bouliew Saginaw, MI

was told that they would respond each time she fell all that happens she needs to puch the button

2 years ago

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Verified Customer

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Cheryl Torrey Torrey, UT

I had sent my device back and was told it was received but I never received credit for it.

2 years ago

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Verified Customer

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Lynne.salzer@yahoo.com Ocala, FL

We have difficulty hearing the person who responded.

2 years ago

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Verified Customer

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Mary ann Presnell Terre Haute, IN

I dont like to worry about the battery all the time.

2 years ago

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Verified Customer

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Carolyn B Pryor Southport, NC

activates sometimes when I don't need it to

2 years ago

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Verified Customer

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Geneva L English Hawk Point, MO

We had fall protection, my husband fell, and it didn't sound the alarm. My husband died

2 years ago

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Verified Customer

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Roberta altmark Hillsboro, OR

I have never gotten service. No tech . Want to cancel spoke to very rude person.

2 years ago

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Verified Customer

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Katherine Schultz

connection is poor 5 out of 7 days or more. Also the charger has stopped working right.

2 years ago Edited January 10, 2024

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Verified Customer

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Donna Wolcott

Use of the devise is on hand but no need to call

2 years ago

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Verified Customer

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Kim Embree

Online support is horrible website hardly ever available

2 years ago

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Verified Customer

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Beverly Hawkins Selma, NC

The necklace and wristband make break out with hives.

2 years ago

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Verified Customer

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Mary Jo Kennedy Louisville, KY

Canceled my service March 11 and you charged my card March 15. Very bad business!!

2 years ago

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Verified Customer

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Brenda Hepler Walnut Creek, CA

It is going off for no reason and then it is very difficult to get them to stop

2 years ago

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Verified Customer

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David Christian Montgomery, TX

The cord keeps breaking or losing the magnetic clip

2 years ago

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Verified Customer

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Mary Red Creek, NY

They always answered when I accidentally hit it.

2 years ago

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Verified Customer

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Mary Cameron, OK

They're not too fast about getting back with this.

2 years ago

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Verified Customer

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Oma Redden Largo, FL

Communication was poor between mysf and servers

2 years ago

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Verified Customer

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Wanda Day Knoxville, TN

Lack of communication from Guardian and over priced

2 years ago

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Verified Customer

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Nora Miller Ocean Springs, MS

Because I can call 911 and not alert my family and friends!!

2 years ago

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Verified Customer

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Dorothy Callaway Scottsdale, AZ

Have to charge it every night. Don't like that.

3 years ago

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Verified Customer

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Joan Mueller Olmstedville, NY

The medical alert doesn't always hear me

3 years ago

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Verified Customer

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Jim Wagner Clarendon, PA

Do to the lack of cell service the range is limited.

3 years ago

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Verified Customer

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Mary S. Shadrick Falls Church, VA

I can't reach the company. I am blocked. Don't know why. Now with another company

3 years ago

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Verified Customer

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Daniel Niemiec Homer Glen, IL

I don't feel the fall detection monitor works properly.

3 years ago

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Verified Customer

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Lashonda y Nashville, TN

Too cumbersome around my neck. I wish it was smaller. It sits in box...not using it.

3 years ago

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Verified Customer

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Lisa Magness Laguna Hills, CA

EMT didn't get the entry code for the front door and and we didn't get to the preferred hospital.

3 years ago

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Verified Customer

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Marjorie whelan Dallas, TX

It still isn't working turns off every 12 hours although it was supposed to have been fixed

3 years ago

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Verified Customer

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Rhonda Thurman Galena, IL

Monitor keeps falling off. Tired of picking it off the floor.

3 years ago

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Verified Customer

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Sheryl bagshaw Gap, PA

Lanyard too long ,and didn't hold up and it's bulky

3 years ago

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Verified Customer

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Karen Weaverville, NC

It doesn’t work. We tried to test it and it wouldn’t go through. I want my money back.

3 years ago

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Verified Customer

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Anonymous Mountlake Terrace, WA

I got a very prompt response on my accidental alert.

3 years ago

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Verified Customer

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James Seymour, TN

The quality is wonderful. When I dealt with customer service they were prompt.

3 years ago

Reply from Medical Guardian

Hello, James. Thank you for your review!

Jun. 2nd, 2021

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Verified Customer

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Anonymous Collierville, TN

The charge does not last as long as advertised.

3 years ago