Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Randy McCoy

Was not able to contact accounting when I called.

5 years ago

Reply from Medical Guardian

Hi Randy, we're sorry that you were unable to reach us. We're going to send you a private message to get your contact information. Thank you!

Aug. 15th, 2019

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Margaret

Too uncomfortable heavy thought a wrist model was available

5 years ago

Reply from Medical Guardian

Hello Margaret, we'd like to discuss the different options we have available with you and see if there is another device that better suits your needs. We're going to send you a private message for your contact information to discuss further options. Thank you!

Aug. 15th, 2019

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AL Kamuda

They seemed to have lied to me and have not refunded me for the equipment i returned

5 years ago

Reply from Medical Guardian

Hello Al, we will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Aug. 7th, 2019

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Dennis Ptak

Bad sales person. Not interested things that were said

5 years ago

Reply from Medical Guardian

Hello Dennis, it sounds like you had a bad experience and please know that your feedback is very important. We're going to send you a private message and get some contact information from you to get the specifics on the issue. Thank you!

Jun. 27th, 2019

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David S Dent

I have fallen 4 times and got no response from my fall detector

5 years ago

Reply from Medical Guardian

Hello David, we are VERY sorry to hear that. We definitely would like to get into contact with you to have a technician call you to see what the problem may be. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Jun. 27th, 2019

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Joyce Holcomb, KS

It's been terrible and I feel like I've been ripped off. I can't even get it set up.

5 years ago

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L. Guess

Average service, not much help if I''m in an accident.

5 years ago

Reply from Medical Guardian

Hi, could you tell us more about why you're dissatisfied? We would like to see if there's anything else we can do to make the experience better for you. We will message you privately for contact details. Thank you!

Jun. 11th, 2019

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Dorothy

had 2 falls & the monitor did not respond

5 years ago

Reply from Medical Guardian

Hi Dorothy, we're sorry to hear that! We hope you're okay but we would like to look into this matter for you. We will message you privately for your contact information. Thank you!

Jun. 11th, 2019

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Richard Woodruff, WI

I have to implement and figure out which thing does what by myself

5 years ago

Reply from Medical Guardian

Richard, thank you for your review! We are sorry you are finding the response time to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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james anderson Orlando, FL

clumsy, difficult to use.....its just a waste of money.....for me

5 years ago

Reply from Medical Guardian

James, we're sorry to hear that you are dissatisfied with your device. We offer a variety of services to meet the needs of our customers and may be able to find a device that is a better fit for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your home address and phone number, we will be in touch to discuss further. Thanks again for reaching out!

May. 17th, 2019

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Ann Winter Haven, FL

The GPS cannot find where I am at because of the weak signal.

5 years ago

Reply from Medical Guardian

Ann, thank you for the review. We are sorry that you have experienced GPS issues with your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 14th, 2019

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Walter Steffen

Not useful unless within limited distance from base(home). Have to have landline phone for using.

5 years ago

Reply from Medical Guardian

Walter, we appreciate the review. Looking at your account it appears that you have our Classic Guardian landline based in-home unit. We offer a variety of devices at Medical Guardian, including several device options if you want something you can take with you when you leave the house. A member of our Customer Care team will be in touch to discuss device options with you. Thank you for your feedback!

May. 7th, 2019

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Annie

Was mislead as to how far the device worked. The bracelet was fallen apart twice.

5 years ago

Reply from Medical Guardian

Annie, thank you for your review. We're sorry that you felt mislead about the range of your device and for the issues you've experienced with your wristbands. So we can better research what happened here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look further into your concerns. Thank you for the feedback!

May. 7th, 2019

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Geoff & Edna Whiting

Medical pendant didnt sync and the lockbox was never received.

5 years ago

Reply from Medical Guardian

Geoff and Edna, thank you for the review. We apologize for the confusion in getting your account set up. will be in touch about your pendant and lockbox. Have a great day!

May. 1st, 2019

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Sam

I requested information by email. Was promised it, but never received.

5 years ago

Reply from Medical Guardian

Sam, we apologize that you never received the requested information. If you reply to this message with your email address and what type of information you requested, we will work on taking care of this request for you. Any information shared in your response will not be posted publically. Have a great day!

May. 3rd, 2019

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Sandra Anderson

I don't think I really need this service. My mistake..

5 years ago

Reply from Medical Guardian

Sandra, thank you for reaching out. We thank you for trying us out! If you would like for us to have a member of our Cancellations Department reach out to discuss closing out your account, please reply directly to this message with your address and phone number. Any information shared in your response will not be posted publically. Have a great day!

May. 3rd, 2019

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J Paul

I like being able to hear the main monitor from far away.

5 years ago

Reply from Medical Guardian

Thank you for the review! Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Apr. 30th, 2019

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Joe McCoy

I live in a remote area and connection is not always been available.

5 years ago

Reply from Medical Guardian

Joe, thank you for your feedback. We're sorry that you've had issues with the signal strength of your device. We offer a variety of devices to meet the needs of our customers and offer a landline based unit that may be of interest to you. If you are interested in hearing more, please reply with your address and primary phone number and a member of our Customer Care team will be in touch. Have a great day!

Apr. 24th, 2019

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Sandra Bailey Indianapolis, IN

The device is way to big to wear around my neck.

5 years ago

Reply from Medical Guardian

Sandra, thank you for reaching out. A member of our Customer Care team will be in touch to discuss additional device options with you see if we have something that may be a better fit for you. Thanks again for the feedback!

Apr. 17th, 2019

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Olivia Coleman

Device not working; after three days a new device will be sent

5 years ago

Reply from Medical Guardian

Olivia, thank you for your feedback. Looking at your account, it appears you were able to successfully activate your replacement device. Please don't hesitate to reach back out with any additional concerns. Have a lovely day!

Apr. 17th, 2019

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Thomas Springfield, OR

I would recommend it to anyone who is old and has a problem. It is easy to charge at night.

5 years ago

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Carmela Kearse

Necklace tangles & fail once no call back

5 years ago

Reply from Medical Guardian

Carmela, thank you for reaching out. We're sorry that you have had some issues with your device. It appears you were able to connect with our Customer Care team after writing this review. We hope that they have been able to resolve your concerns with your button. If you are still having issues, please feel free to reply directly to this message. Have a great day!

Mar. 18th, 2019

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Joseph Morehead City, NC

Customer service is very courteous and willing to help.

5 years ago

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mary wieczorek

don't like the frequent charging that is needed.

5 years ago

Reply from Medical Guardian

Mary, thank you for the review. We are sorry that the battery life on your device has not met your needs. We do offer a variety of device options to meet our customers' needs and may have something that is a better fit for your situation. Please reply directly to this message if you would like for a member of our Customer Care team to reach out and discuss additional device options with you further. Have a lovely day!

Feb. 4th, 2019

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Clarence Lovell, WY

For the features that it offers, it is pretty expensive.

5 years ago

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Cyril Geibel

because he fell away from home and the button would not respond. We are probably cancelling.

5 years ago

Reply from Medical Guardian

Thank you for the review. Looking at Cyril's account we see that you have already spoken with our Cancellations Department about discontinuing service. We also see that Cyril had a unit that was designed with home use in mind. We do offer a variety of options for users who need protection both in and out of the home. Don't hesitate to reach back out, you can reply directly to this message if you wish to learn more about our units designed for on the go use. Have a great day!

Jan. 2nd, 2019

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Anne for Mom Windsor, CA

Equipment issues, billing issues, long wait times and time to resolve. We sent it back.

5 years ago

Reply from Medical Guardian

Anne, thank you for reaching out. We're sorry that you and your mother had a less than pleasant experience with our products and our support team. We would like to look further into your concerns. So we can better research you and your mother's particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will look mor thoroughly into your concerns. Please feel free to provide any additional context you feel may be relevant. Have a great day!

Dec. 11th, 2018

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L'''Harry A williams Portage, MI

Have not had to use it yet but for setup and ease of use.

5 years ago

Reply from Medical Guardian

Harry, thank you for the review! We're happy you haven't had to use your device as of yet. Don't hesitate to reply directly to this message if you have any other questions or concerns!

Nov. 29th, 2018

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Patricia Riggs Huntley, IL

Have to carry extra product when ever I go out.

6 years ago

Reply from Medical Guardian

Patricia, thank you for the review. We offer a variety of product options here at Medical Guardian, including two devices designed for on the go use that are all-in-one options. These two units, our Active Guardian and Freedom Guardian, allow the user to speak directly into their emergency button, eliminating the need for any additional items to carry along. We will have a member of our Customer Care team reach out to discuss product options further.

Oct. 24th, 2018

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Mary Duff Franklin, VA

It does not work outside the home or any where not close to its base.

6 years ago

Reply from Medical Guardian

Mary, thank you for reaching out. Your Classic Guardian is designed for use both in and around your home. If you are out of the range of your speaker but still within the 1300 foot range of the unit, help will still be sent your way if you push your button. We do offer a variety of devices that may better meet your needs if you are looking for something that is usable both at home and on the go. A member of our Customer Care team will be in touch to discuss available device options with you. Thanks again for the review.

Oct. 24th, 2018

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William

The GPS only works in my house, it doesn't work outside or at my job.

6 years ago

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Anonymous East Saint Louis, IL

The customer service answered every time I tested it.

6 years ago

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Cynthia Elkhart, IN

They answer pretty quickly, but it costs more than most.

6 years ago

Reply from Medical Guardian

Cynthia, thank you for the feedback. While we are not the cheapest option on the market, we believe that we provide a strong value proposition for the money and we hope you agree. If you have any other questions or concerns, don't hesitate to reply directly to this message. Have a great day!

Sep. 26th, 2018

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Richard Tuey Hermosa Beach, CA

The price was good. It doesn't cover me when I go shopping.

6 years ago

Reply from Medical Guardian

Richard, we're happy that you are satisfied overall with your Home Guardian. We do have systems designed for use both in the home and on the go. A member of our Customer Care team will be reaching out shortly to discuss your options further with you. Have a great day!

Jun. 28th, 2018

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Ken

Service fine, but we need a more mobile device.

6 years ago

Reply from Medical Guardian

Ken, thanks for the feedback. We have a variety of devices to meet a variety of needs. If you are are interested, please provide us with your full name, address, and phone number and we will have a member of our Customer Care team reach out to discuss device options available to you. Any information shared in your response will not be posted publicly. Thanks again for the review!

May. 15th, 2018

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Teresa Mireles

After the expiration of my contract they have harassed me to continue to use them for services.

6 years ago

Reply from Medical Guardian

Teresa, thank you for reaching out. We apologize if the calls received seemed excessive. We strive to meet the needs of our customers, including making sure that they don't lose the protection they need. A member of our cancellation team will reach out to discuss closing out your account.

May. 11th, 2018

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KarenK Mount Vernon, WA

Awkward to use. Needs to be a little smaller.

6 years ago

Reply from Medical Guardian

Karen, thank you for reaching out. We have a variety of device options to meet our customers' different needs. If you are interested in hearing about additional device options, simply reply to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to you. Any information shared in your response will not be posted publicly. We appreciate your feedback!

May. 1st, 2018

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85 years young Dayton, OH

More expensive than some no contact after installation

6 years ago

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lynn

It takes them an awfully long time to answer

6 years ago

Reply from Medical Guardian

Lynn, thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. Have a great day!

Apr. 27th, 2018

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Annette Downs

They could be faster at answering the phone.

6 years ago

Reply from Medical Guardian

Annette, thanks for the review. Regarding response times for your Mobile Guardian, you should receive a response from one of our highly trained operators in under 60 seconds in normal circumstances. If that is not the case, we would like to look more closely at your situation. Reply directly to this message if that is the case and we will have a member of our Customer Care team reach out. Have a great weekend!

Apr. 27th, 2018

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Frances Watson

I'm unable to get service because I'm in an area without att&t service.

6 years ago

Reply from Medical Guardian

Frances, thank you for giving us a chance. We see that you reached out to our cancellation team. A shipping label was generated on 4/24 and should be received shortly. Please feel free to reach out if you have any additional questions or concerns. Have a great weekend!

Apr. 27th, 2018

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Ginny

It takes a little too long to answer call.

6 years ago

Reply from Medical Guardian

Ginny, thanks for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look into your concerns. Reply directly to this message with the full name, address and phone number of the user of the device and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. Have a lovely weekend!

Apr. 27th, 2018

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Mary

I think it's more expensive than some of the other brands.

6 years ago

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Maisie

Pendant too heavy. Pressure not to cancel.

6 years ago

Reply from Medical Guardian

Maisie, thank you for reaching out. We may have other products that can better meet your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Anonymous

Because we've never used the service...no way to rate it.

6 years ago

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fran

button to hard to push. needed help abd had to call 911

6 years ago

Reply from Medical Guardian

Fran, thank you for reaching out. We certainly hope you are doing OK. We would like to look into this particular incident you described to see if we can help. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. We hope you have a great day!

Apr. 18th, 2018

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Lynne

It does not protect me outside of my house.

6 years ago

Reply from Medical Guardian

Hello Lynne, thanks for your feedback. We have mobile units that may meet your needs. We would like to speak with you about your options. Please reply with your full name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 16th, 2018

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Anonymous Walnut Grove, MO

Too expensive, especially for those on fixed income

6 years ago

Reply from Medical Guardian

Hello, we have a variety of device options that may meet your budget. We would like to speak with you about these options. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information one of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 16th, 2018

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Ken Dacas Charles City, VA

The base station when used blew out the phone line. Internet provider did not cover area of user.

6 years ago

Reply from Medical Guardian

Hello Ken, we are sorry to hear about experience with one of our units. We would like to research this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. We appreciate your feedback.

Apr. 10th, 2018

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Mrs. S

I accidenatlly pressed my button once - took them over 3 minutes to respond

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would like to take a look at your concerns with regards to your response speed when you push your button. Would you be willing to provide us your full name, address and phone number to help us identify your account? Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. We appreciate the feedback. Have a lovely day!

Apr. 3rd, 2018