Medical Guardian

Name: Medical Guardian
Rating: 4.5

4.5

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16,075 User Reviews

7.9

Overall Score

4.5

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16,075 User Reviews

7.9

Overall Score

The Good

The Bad

Bottom Line

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Product Overview

Company Details

check_circle Verified

Monthly Monitoring Price

Starting at

$29.95 - $44.95

Equipment Fee

Starting at

Varies

Activation Fee

Starting at

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

1, 400 ft

Time in Business

20 Years

Company Headquarters

1818 Market Street, Suite 1200 Philadelphia, PA 19103

Number of Reviews 16,075

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Message from

Medical Guardian

Here at Medical Guardian, there’s nothing we love more than hearing, “My medical alert device saved my life,” because that’s what we do. We’re not just selling emergency response systems; we’re saving lives, every single day.

We treat everyone as we would our own family members. This mindset starts at the top with our CEO Geoff Gross and how Medical Guardian was founded.

After his grandmother experienced several falls and needed help at home, Geoff started Medical Guardian out of his apartment and spent countless hours on the phone with older adults who simply wanted the freedom to continue doing what they loved. Through his passion and dedication, Geoff has grown Medical Guardian into one of the top-rated medical alert device companies in the industry. Part of our success comes from always putting you, the customer, first.

We take pride in protecting those who want to live without limits, and it’s a mission we are dedicated to, as proven by the countless reviews we’ve received from satisfied customers. Because when you buy a medical alert device from us, you're choosing to make more than a purchase. You're giving yourself the freedom to keep living life the way you want to.

Author: Kaitlyn Short

LAST UPDATED: August 27th, 2025

Medical Guardian claims one of the top positions in our rankings of medical alert system companies and has held the spot for many years. With thousands of positive reviews, the company outshines its competition with an exceptional staff; Medical Guardian was awarded the Silver Stevie Award for Excellence in Customer Service in 2019.

Medical Guardian offers medical alert systems for those who need emergency services on the go as well as at home. Its medical alert packages have top-rated, high-quality equipment, from top-of-the-line fall detection pendants to medical alert smartwatches with GPS functionality.

Medical Guardian’s monitoring centers are CSAA Five Diamond certified, ESA Security certified, UL listed, and are open 24 hours a day, 7 days a week to ensure your loved ones have protection no matter what time of the day or night it is.

Video Customer Reviews

Rita Weissman

13 Mar 2019

Anonymous

23 Dec 2020

Shelia Ward

27 Sep 2021

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The Good

Affordable Price
High-Quality Medical Alert Systems
Smartwatch Medical Alert Option
1,300-Foot Range from Base Station
7-Day Battery Life
Automatic Fall Detection
Lifetime Warranty and No Long-Term Contract
CSAA Five Diamond Certified Monitoring Center
Award-Winning Customer Service

Affordable Price

Medical Guardian members receive medical alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.

Free equipment offer does not include the Freedom Guardian system (the medical alert smartwatch) or the Mini Guardian.

High-Quality Medical Alert Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them. Whether you want coverage just for the home or if you want 24/7 coverage for when you're on the go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here.

Classic Guardian

This plan starts at $0.97 per day.

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour battery backup.

Home Guardian

This plan starts at $1.13 per day.

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring station at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base unit.

Mini Guardian

This plan starts at $1.29 per day.

The Mini Guardian is the smallest and sleekest help button Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.

Being half the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection.

The range on this device is unlimited.

**Free equipment offer does not include the Mini Guardian system.

Freedom Guardian

This plan starts at $1.35 per day.

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $299. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.35 per day.

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on the go since it functions on Verizon's 4G cellular network. The system includes a wearable alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.35 per day.

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology and cellular connection. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication.

Smartwatch Medical Alert Option

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert emergency service anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian does not include fall detection.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
Weather Monitoring — Retrieve the daily weather forecast.
Touchscreen — Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use.
Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base unit while still having full coverage in case of a fall or another emergency.

7-Day-Hour Battery Life

Medical Guardian's medical alert devices have a 7-day battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the emergency button while you sleep as an extra precaution.

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Freedom Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.

Lifetime Warranty and No Long-Term Contract

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them without having to commit to the service for a long period of time.

Medical Guardian also offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.

The warranty does not cover lost or damaged items. However, Medical Guardian offers a protection plan for $6.99 per month that would cover those circumstances.

CSAA Five Diamond Certified Monitoring Center

Medical Guardian is UL Listed, FM approved, and ESA Security certified. The company's monitoring centers and operators are also certified and committed to CSAA's five points of excellence, making Medical Guardian's response times the quickest and most efficient in the industry.

Customer Review: Ginny Davis from Richmond Virginia

"On at least two occasions within the past month, I have had falls where I punched the pendant and I had a response and the fire department here within about fifteen to twenty minutes. They helped me get to my feet. It is not an overstatement to say this pendant saved my life."

Service monitoring is available 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring service.

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

Award-Winning Customer Service

When analyzing Medical Guardian reviews, one of the most referenced positives about the company is its quick responses and exceptional customer service. The company won the Silver Stevie Award for Excellence in Customer Service in 2019 and continues to demonstrate that customer service is one of the most important aspects of the company's mission.

Medical Guardian customers note the company's representatives are always prompt, patient, and helpful whether it's an emergency, a routine test, or just a simple customer service inquiry. The company has the same caring attitude regardless of the situation.

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

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The Bad

Extra Monthly Fee for Fall Detection

Extra Monthly Fee for Fall Detection

Medical Guardian charges $10 extra per month if you want a fall alert pendant included in your plan. However, this is the industry standard and is definitely worth the cost if you want extra peace of mind. A fall detection pendant notifies Medical Guardian's monitoring station immediately when a fall is detected, even if the medical alert wearer can't press the button.

A fall alert pendant is an extra layer of protection that could potentially save a consumer's life, so the $10 extra a month doesn't seem like it's too unreasonable, especially when the majority of medical alert companies charge the same monthly price for fall detection.

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The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service that outshines its competition in multiple areas, including price, equipment variety and quality, response times, monitoring center accreditations, customer reviews, and more.

Medical Guardian is best for anyone looking for a medical alert system and not just one type of customer; you can select and customize the plan and equipment that fits your needs. No matter if you're looking for an in-home or an on-the-go system, Medical Guardian has multiple medical alert packages for both types of situations.

Medical Guardian offers some of the best technology on the market at an affordable rate. If you're looking to purchase a medical alert device, we highly recommend Medical Guardian.

Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's medical alert products and services.

*Free shipping and one free month of service is a part of a promotion offered with the purchase of an annual plan.

**The Mini Guardian and Freedom Guardian have equipment fees.

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian, Home Guardian, or Mobile Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5

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16,081 Reviews

Review Breakdown

5 grade

69%

4 grade

18%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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John

I do feel safe with it on. I feel like it serves the purpose. But it could have a better design. I would much prefer to have something smaller on my wrist. And what I have on my neck, I find that it's heavy. Showering and getting that cord wet is not good so I take it off when I shower, which I know probably I shouldn't, but I do. I have just gotten the second one that has come in the mail this week that they sent out and cost $30. It's a much cheaper version of what I have, much cheaper looking. In fact, I can't believe that they're really putting that out for us to use. It does not have the quality at all of the first one.

2 years ago

Reply from Medical Guardian

Hi John, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Karin

When I first got it, the alarm went off twice when I did not press it. I don't know why it went off. One time I had the rescue squad come right to the house, I wasn't home, and they searched the whole house for me. They couldn't find me because I was out eating with friends. The other time I was in a restaurant also and it went off. Luckily one of the people I was with was on my list, so she told them that I was there but I wasn't real happy about that. I called the company and they sent me a new thing that I could talk into. So now that hasn't happened anymore, I don't know if something was just not right or something. Otherwise it's okay except my bracelet keeps coming off my wrist. If I snag it on the little tiniest thing, it's falling off, so I have to be really careful that I don't lose it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Karin. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jul. 3rd, 2023

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Anonymous

One time I shared to a person that I don't like the pendant so much, I think I would like the wristband better, and he said we can send you that free of charge. Later I did receive it with another little square thing that I could push because I lived in a trailer with no postal code. The cord that came with it was loose and my sons couldn't figure out how to put it in there and I couldn't figure it out, and I sent it back. They still have to reimburse me because they did charge me $75. I'm not totally happy. I still have it, and I stayed for a year but I'm thinking about cancelling it because I don't feel I get enough answers, and I get a different person every time and I don't like that either.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representatives. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 22nd, 2023

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Cheryl Hannibal, MO

Day in and day out when I need them, they're there, but I've had a few problems in other areas. I started out loving this company. They were very kind, anything I needed they talked me through it. But here's where the problems came in. I mailed off the addresses and phone numbers of my 3 children, and then I got a phone call a few weeks ago that said I needed to go to their portal and fill out the information on my children. I said "No, I've already given you that information once and I don't feel that I should have to provide it the second time." Medical Guardian has changed some rules and that kind of thing since I first had it.

2 years ago

Reply from Medical Guardian

Hi Cheryl. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 19th, 2023

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Carrie Alpena, MI

We're new to the medical alert device, which is for my Aunt Carrie- she is the actual owner of the device and I'm her emergency call. We like the idea that she can go out in the country and walk the dogs or do any of that stuff and we don't have to worry about her falling no matter where is she. Medical Guardian called and said we needed to do our monthly testing. We tried the thing 5 times and it kept saying "call failed" so that's a bit worrying. One thing that happened was when the device was in the charger, my Aunt Carrie's devil cats knocked it off the table where she couldn't get it to get ahold of Medical Guardian. There was a firetruck, ambulance, and two police cars at her house in 7 minutes. I found that very impressive.

3 years ago

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Janice Dawson Hoschton, GA

I have 2 issues 1. My mother wears hearing aids. I specifically asked about volume of audio response. She could not hear the verbal responses with her hearing aids within a short distance and definitely not with out them. I called twice for assistance but was told the volume is preset in the factory. Therefore EMS was dispatched twice when no fall occurred. 2. When mom became worse, we transferred her to Hospice care, with Hospice as the first responder. It would take them 30 minutes or more to get there. One night received 6 phone calls from Guardian because my mom pushed the button repeatedly while waiting for Hospice. They told me they were required to call each time the button was pushed-she only fell once and they told me it was documented that Hospice had been called and was on the way

3 years ago

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Brian Szuda Ladd, IL

My primary complaint and frustration is simply that the ends and the netcord both ended up coming out of the pieces that hold the rope on your neck. Meaning the ends that are magnetic that slide together and hold it on your neck I hope that's clear. So I had to figure out a way to get the rope or straps back in the ends so they would stay in the ends and not keep coming out. Again it was both of them that ended up coming or separating from the rope the rope pulled out of each end. They both came apart or came out a couple weeks apart. And I did nothing to cause them from pulling out they just pulled out . Again meaning the rope ends pulled out of the little metal pieces that hold the rub together the magnetic clasp if that's what you call them.

3 years ago

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Brenda

The system is good. But, I've had a problem with medallion blinking red . Replaced for me. New one did same thing. One said it blinks when battery is old. Another said it blinks more if battery. So, I've just let that go. I've had problems with other little things. Called several times. Each person had a completely different way to resolve. No one I called seemed to know whether or not if my pacemaker would interfere. My answer came from my doctor and your site online had more answers than the technician. What I'm saying is your people all have different options from each other. One time I was promised they'd call back with answer and they didn't. Your help is not clicking together.

3 years ago

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Verified Customer

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Michelle DeForest

We were sent the necklace only. We were promised two wristbands in addition to the necklace. The necklace button has absolutely no fall detection. I dropped it from multiple heights and onto various surfaces. Never did it work. I also sent in the information sheet the day we received the unit but apparently it was never received so if something does go wrong, apparently no one will understand how to get into the house much less know who to call. What a joke of a service. It's a shame it's prepaid. I'd completely undo this service and switch to a competitor. When this year is done, that is exactly what we will do.

6 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will reach out with a resolution to this. Thank you again for your review, and have a great day!

Jul. 3rd, 2019

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Keith Clover, SC

When I signed up initially, MG was quite efficient and I was pleasantly surprised to receive the watch about a week after placing the order. The watch was not of sturdy construction though and the wings that contain the pins that attach the watchband are pretty flimsy. On the first watch, two broke off after maybe the 3rd or 4th time I put it on. Further, the watch wouldn't hold a charge for more than 8-10 hours. When I spoke with the tech support group, they stated it might be my cell coverage (I live in the country and don't have a land line) but wanted to send me a second watch to see if it did better. The second watch didn't do better and so they sent me the "pendent" unit along with prepaid return shipping labels. I put the two watches in the mail on April 3 and, when the "pendent" didn't perform either, I mailed it back on April 8 with my label and money. The April 8 package was received the same week and the two packages mailed on April 3rd, using their prepaid labels, weren't received at least 2 weeks later . This return service is just slow and frustrating for someone like myself who wants the service cancelled and charges stopped. The bottom line for me is the people were friendly and tried to be helpful but the product just performed miserably due to my poor rural cell phone coverage.

6 years ago

Reply from Medical Guardian

Keith, thank you for your review! We are sorry you found your experience to be less than satisfactory. We take your feedback very seriously and will be sure to look into your experience. If you need anything else then please let us know by contacting our Customer Care team at 1-800-313-1191. Thanks again for your review, and have a great day!

Jun. 4th, 2019

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Verified Customer

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Lois Galiinat, daughter of Jeanette Smith

Customer service has been an issue. When I first called to inquire about the service, I spoke to a salesperson and said I'd be back in touch. The next morning a received a called from a spoofed local number that was the salesperson. Why does a reputable company use a disreputable practice? But based upon reviews, I ordered the Home Guardian. I was told that although no guarantee, I would received it by a certain date, which was very important to me. But I did not receive as promised. Then I was double charged on my credit card. When I called I was told this was an error and the erroneous charge was credited.

6 years ago

Reply from Medical Guardian

Lois, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Anonymous

I called in to do the first check two weeks ago and it failed. Nobody came on the line for over fourty five minutes. I couldn't even call an ambulance so I called my daughter on my cell phone which I never use and she called the care specialist. The next day I called them back and put in a formal complain to the supervisory and then I waited two days and tried another test and it went through perfectly but I'm very leery about it. I'm still on the line if I'm going to keep it or not. I'll probably wait a week or two and try another test and see how it works. I'm on the line as to whether I can trust the company.

6 years ago

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Verified Customer

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J.Braxton

It's not the service itself, it's the beginning process of it all .The customer service Rep. She really did want to answer my questions,was snappy; rushy.I was telling her about the information from Guardian's Commercial that's what made me call in after researching this company.The customer service Rep.told me about the activation frees/shipping & assured me about the commercials 1st month free ,but when I activated the system not even a few days 2/3days I get email they charged my debit card for the first months payment ???? After she had changed my card the day I put the order in as well as me asking her a few times before her sending the very 1st.charge for the equipment.When you get pushy Customer Service Representatives that makes the overall Company look bad !!

6 years ago

Reply from Medical Guardian

Thank you for your review. We apologize for the confusion surrounding our 1-month free promo. This promo is currently available to customers who pre-pay for a full year, which is likely why your account was charged up front. We are sorry that your overall experience with our team was not a good one for you. So we can look more closely at your concerns, would you be able to help us in locating your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a look at your concerns. Thanks again for reaching out. Have a great day!

Mar. 14th, 2019

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Verified Customer

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Kathy Gonzalez

Thus far, thank the Lord we have not had to use it in a real emergency. However, when we tested the system, the operator was very very rude! We had to call back a few times because the pendent wouldn't work properly, as well as the base station. The operator basically told us we didn't know what we were doing. She would not be quite long enough for me to explain why we were calling! She said it was mandatory that she keep talking and tell me all the same stuff over and over. What she was telling me we were doing wrong, was what the operator before her, told us to do. At this time, I would not recommend this product due to having to deal with your rude operators.

6 years ago

Reply from Medical Guardian

Kathy, thank you for your review. We're sorry for the negative experience you had when testing out our system. We take your feedback very seriously and want to investigate your concerns further. Would you be able to help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with the full name of the device user (if a name other than yours), as well as their full address and phone number, this will help us locate the account in question. Please provide any other relevant information, such as the approximate date of your phone call with our emergency operator that was outlined in your review if that information is available. Once that information is provided, we will look into your concerns and be in touch. Thanks again for the feedback. Have a great day!

Feb. 27th, 2019

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Verified Customer

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Pauline Robillard

At the time I started I was a very active person, I didn't really need all the things that a lot of services offered. Medical Guardian was the only company that didn't try to push all their stuff on me, they just gave me what I asked them for. I haven't had to use it but it has gone off a couple of times because I bumped it against a counter or something. They answered quickly though and resolved things quickly. The price is mostly good. There is one thing I haven't been happy with. When I first started I got the service put on my credit card. I guess I didn't read the fine print or something because I didn't know they would automatically charge me every year to renew the service without notifying me. It has been a constant problem. I mean, for a company that deals with senior citizens they should let them know about these kinds of things right away instead of putting it in fine print. They told me they would notify me, but they never did. I asked them to at least send me a bill whenever they need to charge me again but they never did. If they had told me initially that they would do that I would've been able to just tell them not to. I've been really unhappy about that; it has been a real pain in the neck. It's really aggravating, it feels like they take advantage of us for being old and just take our money automatically.

7 years ago

Reply from Medical Guardian

Pauline, thank you for reaching out. We see that you called and spoke to us just earlier this week about the invoicing issue and this has been an ongoing issue for you. We will look into this on our end and reach out soon to discuss. We apologize for the inconvenience. Have a great weekend!

May. 4th, 2018

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Norma Shullaw Lincoln, NE

My son helped me pick it out. I wear it daily but I haven't had to use it. I had to replace the bracelet because it got caught on a sweater or something and just fell apart. We tried to snap it back together, but it wouldn't stay put, so we finally replaced it. They should make them less cheap looking and sturdier, especially considering that they're really pricey. My one other complaint is with the monthly tests we have to do. They know that people forget to do the monthly call thing. I don't think they should leave that up to the person, especially because I have a lot more important things to do.

7 years ago

Reply from Medical Guardian

Hello Norma, we are thankful for your feedback. We are constantly looking for ways to improve our product and customer experience. If you have any issues with your Mobile Guardian unit feel free to contact us.

Apr. 11th, 2018

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FF Worley, ID

Well I haven't had any experience in using it. Well you know I just saw a few of the guardian books and what have advertised in a religious book and so I thought it would be a good thing to do and just before I got it I fell and my granddaughter was here and she informed her father that I needed it so it was just that all happened about same day. Haven't had to use it thank God so I feel reassured with it. Well I'll soon be 82 years old and I do have gym class that I go to 3 times a week and now I wear that with me all the time and now I feel real comfortable doing all sorts of exercises and running around the gym I put in almost a mile walking around the gym today and so I feel real comfortable having it on, it feels sort of like carry a friend with me all the time.

7 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Angela Hungerbuhler Tunkhannock, PA

I have balance problems so I looked around and I picked them because it didn't limit me to just my house. I take it with me when I'm going to be walking somewhere or anything like that. I've never had any problems with them. The button functions well. Thing is, I've had two different wristbands and they have both fallen apart on their own. The first time I actually lost the working part while I was working in the garden. I realized that had happened when I came in and noticed that my hand felt thinner. I had to call in and they replaced it for me. The second one fell apart too but I managed to keep the two parts and tried to snap it back together. I wound up actually gluing it so it would stay.

7 years ago

Reply from Medical Guardian

Hello Angela, we are sorry to hear about your experience with the Classic Guardian pendants. We will have one of our Customer Care Specialists reach out to you to discuss. We value your feedback. Thanks.

Apr. 6th, 2018

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Margaret Medina Lancaster, PA

Well it had the right things that I needed. I used it mostly for outside. I used the GPS more than other thing because I do a lot of stuff outside and it makes me feel comfortable knowing there is something. I have nobody no family so it made me comfortable to know that if I had an accident or something that there would be someone to call home and when I do work outside in my garden and I have to climb up to the attic, I usually put my button on so that I know that if I fell somebody would find me. I don't really have any support from them, they never called me I suppose to call them to tell them I've had changes which I was wishing they would call me so I could tell them about the changes and I don't know what I did with their number so you know I'm afraid to call the ambulance, part of that scares me, that's why I don't get mine tested, so I think there has to be something where they test it because that's something that frightens me, that I might accidentally press the button if it is not necessary. I haven't used it yet as far as pressing my buttons but like I said it feels it makes me feel like I am safer.

7 years ago

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Raymond Beatty Sun City, AZ

We received some information about them and since it looked like a good deal we went ahead and got it. My son insists that I wear the device on my neck all the time and I try to do that since I have a tendency to fall a lot. I can be walking along or sitting down and I'll just fall over. It can happen at any given time. I just have a balance problem, I guess my brain is not hooked up right to my legs or something. I've had a number of falls both around my house and also while I'm out in different places. Just in the last month I've fallen 3 times. Last Friday I fell and broke my toe but I was able to get to the doctor alright. One time when I needed to use it they weren't really quick, but they got here. They got to me and took me to the hospital in case there was some damage because of the fall. Actually, my son was the one that called them with it, so I'm not sure how quickly they answered the call. Still, I know that with the device I can get help very quickly whenever I fall. All I have to do is punch the button and I'll get a response. The only imitation I've found is that I have to be in or near the house for it to work. It's also a little expensive. We're on a very low income so I can't afford a lot of the bills that come from the hospital.

7 years ago

Reply from Medical Guardian

Raymond, thank you for reaching out. We're happy that you have been able to use your Home Guardian when you needed it. We did want you to be aware that we do have mobile options available that would offer you protection both in your home and on the go. Please reply directly to this message if you would like for a member of our Customer Care team to reach out with additional information about our mobile options. Have a great day!

Apr. 2nd, 2018

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Gloria Hourihan Baldwinsville, NY

My daughter and I researched everything. Medical Guardian came up as the one with the best ratings so we chose it. I'll be 86 next week but I'm in fairly good health. I try to keep my strength by walking a lot, but it's there in case I need it. I've been with them for a short time and I'm still getting into the habit of wearing the button all the time, but I've been satisfied with it. I do have 1 complain though. I just got a new system and I'm a bit confused about it. There's 2 red lights that are on all the time, so I want to know what that is about. The thing is, I've called them 4 times already to try and get that answered but I'm always put on hold for 15 or 20 minutes. I mean the unit works, I've pushed it to test it and I got an answer, but they couldn't answer my question.

7 years ago

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Anonymous Ellwood City, PA

The price convinced me of getting it, though I would still like it to be lower. Things were not very good the time I had to use it. I kept telling them not to call an ambulance because I didn't need it, but they called them anyways. I got a bill of $300 because of that. On top of that, the men that called my daughter were not good either. They couldn't speak English very well and got very very nasty with her. I was tempted to stop the service because that was really upsetting. I mean, the system itself works okay. You can get a hold of somebody quickly. But that doesn't do me much good if they don't have someone that can speak English. I was not happy at all.

7 years ago

Reply from Medical Guardian

We thank you for the feedback about your recent experience. We would like to look into this particular incident further. Would you be willing to help us in locating your account? Any information provided in your response will not be posted publicly. If you could provide your full name, address, phone number and the date of the incident in question, we will look into this for you. Thanks again for the review!

Mar. 27th, 2018

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Frank Sharples Chinook, MT

I decided on Medical Guardian when I saw it was rated number one. It's actually my father's, but I can describe it. It works, but the only disadvantage to the one that we have is that it does not go off when he falls down and can't push a button. They do make one that does that. It's ten dollars more, so $59 a month, and there's much cheaper ones on the market. I will probably switch back to a different company which is about twenty dollars cheaper, with a device that will go off when he falls down. Medical Guardian is a good system but it's way more expensive. They do answer the phone when he needs it answered. I do trust the company because they work, they answer, they make calls to wherever our list says, and they provide a lock box for your house.

7 years ago

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Christina Rochester, MI

My brother who lives in Texas knew a lady that told him that Medical Guardian was the best thing she ever used and, after we got it, we found out that it actually is. I have the kind that goes around my neck in case of emergencies and also the machine that sits on a table by my bed. Every time I've called they've been right there to take me to the hospital. I did have an accidental button push but they were very pleasant about it. They're kind of like a big family, they really care for you and stay on the phone until they make sure that you're alright. They either send help out immediately or call the people that we want them to call. The only thing is that they told me they'd give me $5 for every person that I referred to them, but they haven't followed through with that yet.

7 years ago

Reply from Medical Guardian

Christina, thank you for joining our big family! We're happy that you are satisfied with your device and service overall. We would like to look into your issues with getting your gift cards for referring others to us. Would you be willing to help us locate your account? Any information shared will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!

Mar. 14th, 2018

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Emily Irvington, KY

I'm becoming a senior citizen and I walk a lot by myself. So, if something were to happen to me where I needed help, I needed to have something to get help. It was also in part to ease my daughter's concerns about me since she usually works at the time I take my walks. So, I just looked things up online and they were actually the first ones I checked out. Since I just needed to get something quickly, I bought it. When I called to purchase the thing, the person that I dealt with had a lot of information and explained everything in a way that I could understand. He was very helpful. Everything is up in my room and I wear everything all the time. Thankfully I haven't had to use it. There's a lot of other services out there that are a lot cheaper than them, but at this point I think I'll stick with them.

7 years ago

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Howard &

A big factor in my decision was the fact that it had GPS capabilities, which means that I'm not limited to just being in my house. I really haven't had an occasion to use it, but I've tested it before. At one point we ran into a problem with the box thing and they sent me another one the following day to replace it. After that I was able to just send them back the other equipment. I was very impressed with their overnight service. The one problem I've found is that if I try and call them on the regular phone it takes a long time before they answer. On one occasion, after someone actually answered, that person ended up transferring me to someone else.

7 years ago

Reply from Medical Guardian

Howard, we thank you for reaching out. We apologize for the delays you experienced when reaching out to our Customer Care team. We have been experiencing high call volume as of late. We have been actively working to address this issue and you should see improvement in the coming weeks. Feel free to reach back out if you have any additional questions or needs. Have a great day!

Mar. 2nd, 2018

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Rogena Randall Dodge City, KS

I just needed one so I looked up different services and chose this one. I had to use it once after I had just had a knee replacement surgery. I had gone downtown to pick something up when I lost my balance and fell. I hit my head and couldn't move, so I just laid on the floor. Since I had my necklace on I just went and pushed my button. They answered right away and sent help really quickly. A while ago they called me and I asked them how far the necklace could reach since I keep the base in my bedroom. After talking they said they would send out a little hand held thing that had a bit more range. I asked the person how much that would be and he said $10, but he never said if that was a one time payment or if it was a monthly charge. I asked again but he never really responded to my question. When I got my bill it was a total of $90. It was then that I figured it was a monthly charge...

7 years ago

Reply from Medical Guardian

Rogena, we're happy we were able to be there for you when you needed us recently. On the other hand, we apologize for the confusion surrounding your billing. We will be in touch about that particular situation to see if we can help resolve that issue for you. Thanks for the review Rogena and have a lovely day!

Feb. 23rd, 2018

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Anonymous Lake Worth, FL

I looked at a listing of medical alert devices and this one seemed to have the best results. I double checked with my daughter who works in health care and she seemed to like it too, so we went ahead and ordered it. Thank goodness I haven't had to use it. The only time I called them was to complain about something. They had to send me a new part, but that was that. It was excellent customer service. There are some things from the equipment that I don't really care for though. For one, the button that goes on the necklace part is hard to change. It's almost impossible to get it off of so I have to keep the clip on the lanyard at all times. I cannot even get the back off of it to charge it. It's just ridiculous. Another concern I have about the button is that when you're wearing the thing the green light goes on and off all the time. I don't like that, it's very annoying.

7 years ago

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Dennis Snyder Bothell, WA

I did a lot of research on the internet and I'm still actually deciding on whether or not this is the right one for me. I'm still testing Medical Guardian along with another service to see which one is best. The button seems to be high quality. I expect it to work if I were to need it while walking in the woods or when no one else is around. I've set the alarm off by mistake one time and I got a call back to see whether or not it had been an accidental button press. I got that call the day after it happened though. I was concerned about that response time, especially if I actually need it for an emergency.

7 years ago

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Hannah Hoffner Millville, PA

My daughter picked it for me. I can't really wear the watch band on my arm since I can't keep it there, so now I'm using the one that goes around my neck, that one is better. I wear it all the time. I can take it with me in the shower, plus I also have a unit that's right in the living room and another one that I can take with me when I go out. I appreciate all the different things that give me, including the bit that hangs on my door. It gives me added support. They just have a lot of convenient things added to the service that make things better for me. Customer support is wonderful too, I feel more comfortable having them there for me.

7 years ago

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Terrell Price Geneseo, NY

They seemed to be just what I was looking for. I wear the medallion all the time, though I haven't had to use it. They only time I've ever talked to anybody was the day I actually got into trouble. I just hadn't tested it before, and I should've done that earlier, but they helped me do that really quickly. I have to be really careful with it because if I don't have an emergency and press it, it will contact the authorities. So it's something I have to watch out for. One thing I don't like is that I can't really speak to them using the medallion. I have to have the base unit around and that's a big drawback. That means that, basically, the only place I can use it in is my house and that really doesn't do me any good. It's definitely limiting. I've seen other companies that have this sort of service and offer a device that you can use to talk to them through the medallion so'I don't think they gave me enough information to make a good choice.

7 years ago

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Pauline Ingalls Corning, NY

I saw three different services that offered what I needed for my mother. They just happened to be the first one that I called and I went with it. They started charging us for the service almost as soon as we signed up, but it took them a long time to get the device for us. We had to wait some three weeks till the device got here. Though in the end they actually gave us a free month because it had taken so long to get here. Fortunately she hasn't had to use it yet. I know that it's activated and everything but we don't really know how the response time is going to be. I think it could be cheaper.

7 years ago

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Nita Taylor Baytown, TX

The first thing that convinced me of going with them was the price. I also liked the fact that they have the GPS system. I have not used it yet since I haven't had an episode since I got it and I haven't had to call customer service much, but I've tested it. I was out testing the device while I was away from home since I had never done that. It took them about 20 minutes to respond. They said that they were having problems with the towers in Texas, so I'm concerned about that. Apparently they only use AT&T towers and that causes some issues. Now I'm trying to decide if I should keep the equipment or send it back.

8 years ago

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Gene W. Madison, AL

. I have the Medical Guardian Premium model and service (numera/Libris model 10-1112). It has proven unsatisfactory in audio performance. Even with hearing aids on, in many conditions, I cannot understand, or cannot hear at all the audio from the inadequate piezo speaker. The alert button is too easily triggered by outside pressure, such as the edge of a restaurant table. . As has often happened, I triggered mine in this way accidentally recently. It is usually easy to cancel an accidental activation. However, in this case I could not hear the warning message, so the alarm, of which I remained unaware, produced a 911 event. I did hear a few beep tones, which I could not associate with the Medical Guardian. I left the location unaware of the alarm. First responders were dispatched, but found no sign of me. My family was notified... Inadequately. The Medical Guardian operator they talked to refused to give them complete information on the GPS location of the alarm or any other information. That is Outrageous Underperformance! The Medical Guardian button was still with me, but the operator seemed to have no way of re-establishing contact. Therefore, my current location could not be determined, leaving the family in a panic. . On the many occasions when I have conducted tests, the response was acceptably quick and provided correct location data, giving me confidence that it would perform in an emergency. (On only one occasion did the operator give me a grossly invalid GPS location, which she then checked and corrected.) . . . However, the system has not served me well enough, due to its inadequate hardware and service. Serious improvements are needed in the hardware and in the delivery of personal information to those whom I have identified as authorized to receive it. A provision for secondary contact, initiated by the operator, is needed to locate users who have moved from the place of the initial activation. The service agreement will have to include personal permission to activate such a secondary locating service. . I am very disappointed in my Medical Guardian. Unless these matters are addressed expeditiously, I will have to find a better provider.

8 years ago

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Robin Holland for David Young Baltimore, MD

I think the alert system is great except the gentleman that I bought it for continually says the wristband falls off, and he doesn't like the necklace around his neck. Also, he forgets to carry the speaker piece with him when he leaves his apt. Needless to say, I will be canceling his service. I think the wristband and necklace should have the speaker piece attached to it in some way, because some seniors will forget to carry the speaker on them, particularly if they suffer from Dimentia or Alzheimer's. So it's really not working for him because the pieces are home somewhere more than they are with him.

8 years ago

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Alice Tipton Palm Springs, CA

I have the pendant that hangs around your neck or on your wrist like a watch and I purchased a service which response through pressing the button for help. Well I had fallen once and managed to get up and go into the house but I was worried about finding myself alone and unable to get a..like if had broken a bone or something I wouldn't be able to get up so I decided to get one. Well I've only have it a couple of weeks so I really don't know if I'm satisfied with it or not because I haven't even tested it. I haven't have it long enough to decide if I'm satisfied or not satisfied, it's costing me $25 a month so pretty soon I should know.

8 years ago

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Lisa B Hales Corners, WI

It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.

8 years ago

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Lou

My dad uses Medical Guardian and I was promised a $50 gift certificate when I signed my father-in-law up for the device, but that wasn't provided - the person that provided the gift card I think gave $20 or $25 and said that she had no knowledge of $50. So I think it's deceptive selling. There's that issue and then the wristband that we got was broken.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Anonymous

The system works pretty well in terms of them calling, and if I say, no, I'm okay, they respond pretty quick. It's just very frustrating that that really only works for me if I'm near the set and I most need it when I'm in the breezeway or on my patio when I cannot verbally communicate with anyone. It would be nice if my little pendant could communicate verbally.

2 years ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Rose Cummings Kansas City, MO

It would be good to have for someone that Is really in need of it. Period period but for someone like me. That had a couple falls, it's. Too much I need to have and never use it. But it's a good thing never use it, however, however. I think there should be a discount if you don't use often also, also, the lock pad pad is very hard to get into and the instructions on how to. Make sure that the emergency units have that information isn't clear.

2 years ago

Reply from Medical Guardian

Hi Rose, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Anonymous Birmingham, MI

I have concerns about falling because I'm living alone now since my husband died a few months ago. So I've been advised to get something like this and so I'm using it. Sometimes I find it irritating. I don't like the flashing light on it. The one time I fell I was back up and I wound up calling Medical Guardian instead of the other way around and I didn't get a call from them.

2 years ago

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Jun. 6th, 2023

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Karen Lakewood, WA

It has red and blue lights that flash at intervals and I called Medical Guardian and they said there's nothing that they can do to turn it off, so I don't really like wearing it with these lights flashing all the time. And they didn't tell me about that before I purchased it. Their salesperson was very high pressure and didn't really give me time to think things over. It's not exactly as convenient as I was led to believe.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 2nd, 2023

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Anonymous Saint Clair Shores, MI

I got it as a gift and I did not get enough instructions when I first used it. For example, I was laying on the floor of my bedroom with one speaker in the living room, and I couldn't understand the person on the speaker and they couldn't hear me cause I wasn't shouting loud enough. I could not pick and choose where I would fall. We got through that alright, the local fire department came in, took the lock off the door and they had to guess what to do, I couldn't tell her what the problem was.

2 years ago

Reply from Medical Guardian

We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 21st, 2023

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Charolette Elgin, IL

There was an issue initially with the device and it took calling 3 times for me to realize that the reason why it was performing a certain way was because of the way it was set up. I just feel like that should have been resolved on the very first time and every agent should be knowledgeable about how the devices work specifically. It shouldn't have taken 3 times for me to get that resolved.

2 years ago

Reply from Medical Guardian

Hi Charolette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

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Shirley Mesa, AZ

It's larger than I expected it to be. It shows through my clothing and whatnot. My sister has one that's smaller. The response was pretty quick. The paramedics were here within 5 or 6 minutes. I have called twice to see about replacing the unit I have with the smaller unit and have gotten no response. I've also called twice about the billing, I'm supposed to be getting the quarterly bill and I haven't had one yet.

2 years ago

Reply from Medical Guardian

Hi Shirley, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Mar. 1st, 2023

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Anonymous Bend, OR

They were very helpful, very thorough with with any questions that I had or in describing what I needed to know to operate the device. I'm a little worried about making sure that it is charged, but this is new to me so I'm sure things will get easier as I go along. I would prefer to use the wrist band rather than the lanyard around my neck, but I have difficulty getting it attached so that I can wear it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Gary Goldsboro, NC

It wasn't really what I was expecting. The quality seems to be okay, just the way that it operates, I'm unhappy with. I have tested it, I literally dropped it on the floor and nothing happened and it's supposed to be for fall detection. Twice I was talking to somebody about an issue and we were disconnected. They had my callback number. Nobody ever called me back and I didn't know how to call them back. I really don't trust it. My husband wears it when I'm not at home, and I told him just to push the button, not to rely on the fall detection.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Gary. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 15th, 2023

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Barbara A. Ulatowski Kissimmee, FL

My charger is not working properly, and when I called to report this, I was told that it is "ok", but I don't feel confident. It does not show complete red after overnight charge. It just continues to blink red until the device is removed from the charger. But nothing in your directions addresses this, so I feel very uncomfortable about it. How can I trust that it is fully charged? ger

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Barbara A. Ulatowski. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 22nd, 2023

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Ann Eureka, MO

It's expensive and I don't think it's really it's worth it, but it gives me some peace of mind. We tested it and my mother is older, she was a little disappointed with the voice of the voice activated thing. They work when nobody's there but I don't think she felt all that comfortable with it but that's all you get that day and age. It's convenient.

3 years ago

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Anonymous Burleson, TX

We've only had it a few days and we have found out that the pendant around the neck, we're both short people so mine hits the edge of the table when I sit down or the edge of the cabinet when I stand up so we have set it off accidentally a whole bunch of times and my husband had his own at night and every time he turned over he set it off four times in the night so last night he took it off. Their customer support calls back really fast.

3 years ago