LifeStation

Name: LifeStation
Rating: 4.5

4.5

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2,504 User Reviews

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4.5

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2,504 User Reviews

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The Good

The Bad

Bottom Line

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Company Details

Monthly Monitoring Price

Starting at

$22.95 - $43.95

Equipment Fee

Starting at

None

Activation Fee

Starting at

None

Contract Length

None

Maximum Range from Base Station

600 ft

Time in Business

47 Years

Company Headquarters

2 Stahuber Ave Union, NJ 07083

Number of Reviews 2,504

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: March 22nd, 2024

Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost.

LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees, no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Keep reading our LifeStation review to learn more about the pros and cons of choosing this medical alert company or click here to go straight to LifeStation customer reviews.

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The Good

Low Price and No Long-Term Contracts
Multiple Plan Options
System and Warranty
Fastest Response time in the Industry
Complimentary Alert Messaging
30-Day Money-Back Guarantee
5-Day Battery for Mobile System
Waterproof Alert Button
"Find My Loved One" Feature
Free Spousal Alert Monitoring
LifeStation Reviews

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

At-Home Package — $22.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.

Shower-safe buttons wearable as a pendant or on the wrist
Sensitive whole-house 2-way speakerphone
Optional fall detection pendant available
Plug compatible with landline phone jack or modem — optional Cellular System available

On-the-Go Packages — $37.95–$43.95 per Month

This package is best for consumers looking to be more active with their LifeStation medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for an on-the-go lifestyle.

LifeStation's mobile medical alert called the Sidekick boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T's 4G LTE network, the nation's fastest and most reliable system, it takes advantage of LifeStation's award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country. The Sidekick boasts the most accurate location services, utilizing GPS and Wi-Fi. It is fully waterproof; you can take it in the shower or bath with no worries.

The second mobile medical alert option LifeStation offers is the Sidekick Smart. This is a sleek medical alert smartwatch that is great for customers looking for a stylish option. The plan starts at $43.95. The watch includes the following:

Location services
Pedometer
Weather updates
Water-resistant technology
Heart rate monitor

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 500 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receive weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

5-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies.

Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.

In the case of a power outage, LifeStation's medical alert monitoring system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating.

Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

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The Bad

Additional Fees
Limited Range from Base Station

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee.

However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStation reviews below to see if this has proved to be a problem to past customers.

Limited Range from Base Station

LifeStation has a 500-foot range from the base station for its medical alert devices. Many medical alert providers have ranges closer to 1,200 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.

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The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state-of-the-art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more.

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User Reviews

Star Rating

4.5

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2,504 Reviews

Review Breakdown

5 grade

68%

4 grade

20%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Verified Customer

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Colleen Butner, NC

The charger I got was defective and I didn't realize it for a while and then it stopped and I called and they sent me a new charger and it works beautifully. It's very large. I would like one that has more precision, a little smaller. In the beginning, the directions were to call the company. I kept pushing the buttons and I guess it's a radio thing where you have to push on it and hold it and I didn't know that and the ambulance came to my house. It was really embarrassing but they didn't mind and I got ahold of the person from LifeStation. Maybe tell people when they do want to call an emergency that they just push the button down and keep it down when you want to talk.

5 years ago

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Verified Customer

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Max

They've been reliable. It's worked for my mom and it's an essential tool for her to be able to live at home. It's been very reliable. They seem to update things correctly and there hasn't been really much of a problem or issue with it. We have tested it on numerous occasions and the customer support and feedback we had was always prompt and accurate so we were happy with that. We've had it for 5-7 years now. Early on, there were a number of times that in her sleep the button got pressed but in the last three years, that hasn't been an issue so there's not even been false alarms which is good for everybody.

5 years ago

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Verified Customer

star star star star star

Anonymous Cincinnati, OH

Customer service really does try to help you. I did have a problem and I had to call about a million times but every time I called, they were very very nice and they were very helpful. They tried to be very helpful and I finally got it straightened out. I had the one that plugged into a phone jack. We had to use it a couple of times and when you use it, those people that respond are very calm and they stay right with you. You really feel like you're getting supported. I had to use it twice. I bought it for my mother but I had to use it for myself because I was getting sicker and sicker and I finally was in such pain that we decided to call an ambulance so my mother used the device and it was a good thing because by the time they got here, I was almost unconscious and the lady stayed on the phone with my mother until they got here. It was very very helpful.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Anonymous!

Our customer service specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad that they were able to help you in whatever way you needed, and i am glad to hear that we were able to help your mother while you were ill.

Apr. 18th, 2019

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Verified Customer

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Clara Fresno, CA

Every experience if you call there was always somebody knowledgeable and always very helpful and timely. All the equipment worked well and it was easy to set up. We have this for my mom and once she actually had a burglar break in while she was here sleeping and she woke up and the guy was like at the foot of her bed and she had her life station station button and of course it goes off and the guy just took off and then of course they came on and she told what happened and they called 911 so it's amazing. I mean that's not exactly what you think you'd be using it for but it was very good experience for us.

6 years ago

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Verified Customer

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Larry Spott Paris, TN

I'm 81 years old and I live by myself. At the time my sister had suggested that I get one of these and one of their representatives actually called us. I didn't really decide on it until I got a letter from my insurance company about it. Apparently they had partnered and could help me cover the cost of the unit. At first we had a couple of problems. There was a misunderstanding about the unit itself. I wanted the one that I could take out with me but they sent me the one that just worked around my house. I realized that when I got it and what really bothered me was that I had already been billed for the first month. I didn't really get much use out of it because I had to mail it back and wait for the other one to get to me. I feel like I shouldn't have been billed in the first place. Other than that I've had some issues with the charging. I always have to make sure to push down on the bit so that it connects properly, otherwise it won't charge. Still, I'm glad I got it in case something happens.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Larry.

It is unfortunate that you were sent the wrong machine, as our sales agents are supposed to make sure that the correct unit, the one that you desire and that works in your home, is the one that is sent to you.

Hopefully you will never need to use the device, but you should have been given the correct device from the start and for that i apologize.

Jun. 6th, 2018

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Verified Customer

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Lesa Elder Charlotte, NC

When I spoke with them, their people were incredibly good to me. Every time I've called them they have been incredibly kind and welcoming. They were never pushy either so I felt like I could put my father in their hands. We got the GPS button for him. My father can wear that one anywhere he goes and they can pick up on him and talk with him. If he presses the button they don't have to call an emergency alert system right away, instead they can call me, my dad's wife, or whoever else we ask them to call. I know that if my dad is ever alone he'll be able to call them and they'll respond to him. It gives me some peace of mind. They're a very good company that stands behind what they say.

6 years ago

Reply from LifeStation

Thank you so much for taking the time to write a review Lesa!

We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 5th, 2018

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Verified Customer

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Susan & Duncan Beaverton, OR

I had been using a different medical alert service for a few years since I was under a contract. When I switched over to Kaiser, LifeStation was recommended to me. It was sort of cheaper but it did as much as the other one I had so I went with it. The button seems to be great. They check back on me to make sure that everything is working ok and they answer properly every time. We had an incident where the button went off on its own. Maybe it was the cat that did it or maybe it was because we were wearing them, but the alarm went off and the responded quickly. They couldn't get an answer from us because no one was home so apparently they went out there. My neighbor told them to go look inside since it was probably my husband that needed help but couldn't answer. They went in and checked all over our empty house and even went into the backyard to make sure they were not missing anything. That was a great test and it showed that they certainly respond.

6 years ago

Reply from LifeStation

We make sure to take every button press seriously, as we never know until we speak to you whether or not it is a real emergency. I am glad that everything was okay.

Thank you for taking the time to write a review Susan, and thank you for choosing Lifestation.

Jun. 1st, 2018

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Verified Customer

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Elaine S. Stony Point, NC

I went online and checked out several different services because I wanted to have something. I didn't really have a big problem, I was just a widow and lived alone, so I wanted something I could use to call for help. They seemed to be the best ones for that so I got it. I was really impressed when I first got it. We set it up and once it was finished they had me call them. I pushed the button and they called me back immediately just to make sure everything was alright. Somebody was there just waiting to respond within a minute. I was really impressed because I imagine it would be really hard to have enough people to be available. I'm sure that if I had an emergency I'd get instant help and they'd show up right away. The button is wonderful and very simple to use. All I have to do is push a button and that's it. I would like to have something I could wear on my wrist instead but it's ok. I'm going to have to shorten the thing that goes around my neck because it's way too long.

6 years ago

Reply from LifeStation

Thank you, Elaine. We appreciate your review as we strive to offer the best customer service possible.

May. 24th, 2018

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Verified Customer

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Joanne Crownover Hagerstown, IN

The one we used to have no longer worked because we didn't have a landline anymore. They also couldn't cover us with their cellular service since they had no coverage in our area, so we started shopping around for something else. Since LifeStation had good reviews, we got it and went from there. We've had good support so far. The necklace has fallen off on the floor and triggered the alarm, but their call always came on very quickly. They'd ask my mom if there was anything wrong, make sure she was ok, and that would be it. From that we know that the automatic fall detection works. We've also tested it.

6 years ago

Reply from LifeStation

We can never be sure whether a detected fall is real or an accident, so we always treat each instance as seriously as possible.

Hopefully you will never need to use the fall detection feature.

Thank you for writing a review Joanne.

May. 31st, 2018

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Verified Customer

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Kimberly Fleetwood, PA

I picked it based on the features that it had and the price. It was depicted as something easy to use that could give us good protection. We had some difficulty getting started with it. The very first time we tried to connect it, it failed. They were very patient with us through the whole process though. The button is easy to use, which is essential since my dad has tremors. He hasn't had any problems operating it. There was an incident where my father fell while we were still in the house. He tried to get to the base but ended up falling a couple more times and they just kept calling us. They were very patient with us then too and never got upset about the situation. It gives us peace of mind since he now has a way to reach out for help while we're away from the house.

6 years ago

Reply from LifeStation

We know that getting a device like this set up for a loved one is a very important decision, and it is not something that we want to rush through.

Only by patiently working with you and making sure everything is set up properly can we provide the help that you hopefully will never need. I am glad to hear that everything is working fine now and you have peace of mind.

Thank you for writing a review Kimberly!

May. 29th, 2018

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Verified Customer

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Lewis Richard

I went on the internet and researched different companies. I called them and the lady that I spoke to was very helpful. She told me all about the different aspects of the service and I just decided to go with it. It's a very convenient thing. My father just wears it around his neck and he can just hit the button and someone will be on alert to help him. We've had a couple of little snafus where I hit the button by accident but they were absolutely wonderful. They even went ahead and called the ambulance even though we didn't really need it. I'm very happy with the way they responded and I'm very happy that we have it.

6 years ago

Reply from LifeStation

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call.

Thank you for choosing Lifestation and thank you for your review Lewis.

May. 30th, 2018

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Verified Customer

star star star star star

Mary Lou Readinger Williamstown, PA

I was searching and reading on the internet and they sounded like a good option for my mother. She has a tendency to fall so in addition to this my brother installed cameras in the house. That way, when we get an alert, I can quickly look at the camera and see if she needs help. I live about 5 minutes away from her so I can get there very quickly and help her if she needs it. They have very good customer service too. They have always been very polite and they'll stay on the line with her until I get there. Sometimes she'll bump it and it'll go off by accident but they're very understanding when that happens. It's very affordable.

6 years ago

Reply from LifeStation

There have been many instances of people bumping their button and having it go off by accident.

We have to make sure the device is sensitive so that we can catch when a fall actually occurs. Because of this, our monitoring team is very understanding of this and never tries to make anyone feel as though they are using the device incorrectly.

Thank you for taking the time to write a review Mary!

May. 30th, 2018

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Verified Customer

star star star star star

Lorraine Becker Arnold, MO

My sister had another company for several years. One night she fell and apparently got knocked unconscious. She wasn't even able to call the company but apparently the metal bit she was wearing hit the floor and alerted them. Next thing she knew, a man from the medical company was standing over her and they just went ahead and took her to the hospital. I was very pleased with that because otherwise she would've laid on the floor all night. That made me start thinking that maybe I should get one too, so I wound up choosing LifeStation for myself. Several weeks ago it was close to midnight and I was getting ready to go to bed. I started getting dizzy and that just kept up for a while, so I decided to press the button. They came within 10 or 15 minutes and took me to the hospital. Outside of that I have also accidentally bumped it several times and they always respond and ask me if I'm ok.

6 years ago

Reply from LifeStation

I am sorry to hear about your sister, but i am glad she got the help that she needed.

Thank you for choosing Lifestation, and thank you for taking the time to write a review Lorraine.

May. 30th, 2018

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Verified Customer

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Marion Epstein Little River, SC

It was recommended by a family member who got it for his mother and mother in law. From that it just seemed like it was a good service so I got it. The device is clean and neat. For my purposes, I keep it in the kitchen. It doesn't have a lot of things where it could get caught up with something and it seems to be absolutely fine. I've only used it to test the system twice but they responded quickly. The only thing is that they called the people on my emergency list and told them that I had a medical emergency. That scared the heck out of my children. I think they should wait until after I tell them if it's an accident or not to call them. After that I ended up putting my neighbor's phones in there. It just didn't make sense to have my children there since they live all the way in Vermont and Florida.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Marion.

Usually when the customer responds we do not contact the members on your list. There may have been a chance that they were not aware of your response and so thought that you were in a situation.

I am sorry for the inconvenience that may have caused.

May. 30th, 2018

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Verified Customer

star star star star star

Alex Dumm Canton, OH

I picked it based on its simplicity. Sometimes technology is a bit more challenging for older folks, so I wanted something for my mother that was simple and easy to use. Our first objective was just to make sure that she felt comfortable wearing it, and so far that has been the case. She is extremely comfortable using it and carries it with her all the time. The set up and start up procedures went almost seamlessly. We haven't had to use the device, but my mother is extremely comfortable with it. Everything has worked out the way I expected it to. I'm very confident on the button itself. I covered most of the major manufacturers and producers of devices like this and I've got the best one out there. I'm quite satisfied with the product we have.

6 years ago

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Verified Customer

star star star star star

Richard Fabend La Fargeville, NY

I used to have Life Alert since I had signed a 3 year contract with them. It was going to run out in January, so I started researching the best companies of that kind and LifeStation was the second highest rated one. I liked the idea of being able to wear a pendant and talk with an agent no matter where I was in the US. I went with them because of that and also because it was a very reasonable price compared to Life Alert. I've been with them for less than a month to be honest, but I've called several times with questions. They've answered them all extremely quickly and to my satisfaction. Since I'm a quadriplegic I have a difficult time pushing things but the pendant is very easy to use for me. I just wear it around my neck and I push the button if I need to. I get to speak with somebody no matter where I am. They've been very helpful so far and I'm very happy with the product. I certainly like it better than Life Alert, I'm getting what I consider to be a better service for half the cost.

6 years ago

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Verified Customer

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James Kemp Lee's Summit, MO

We researched a lot since we wanted to have one that would operate further away than 1500 ft from the house. We also wanted something that could operate with a cellphone and that had good coverage. They were the ones that offered all of that and had a good reputation. I've had it for a little over a month and right from the beginning I was impressed just with how easy the set up was. We just had to push the button. On several occasions I've set off the alarm by dropping the thing while getting up or because I bent over too quickly. When that happens they are very prompt at responding. It's got good value and so far it has been very positive.

6 years ago

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Verified Customer

star star star star star

Samuel Bracamonte Phoenix, AZ

I was checking other companies and LifeStation came up. When I called the person that answered me was so nice and helpful that she convinced me that it would be the perfect product for me. I haven't had to use the device for a real emergency yet but the day that I was installing it I inadvertently pushed the button. The response time was immediate. I did that a couple of other times, pressing the button by accident, and apologized a lot about it. They were helpful every time though and reassured me there was no problem in calling by mistake. Installing it was quite simple though, I was able to do it by myself and it only took a few minutes to do it. My mother is the one that uses it and since she is 89 years old, it is getting a bit hard to explain some things to her, but I was able to explain how it all works and she appreciated it. She says it's easy to operate and likes the fact that it's waterproof and that it works both inside and outside the house. So far she hasn't had any issues with it. She only lives about 15 minutes away from me and I call her every day to make sure that everything is ok. Still, there's 8 of us and we're all happy that she has it. We know that she is in good hands. The cost of the service comes out to be a dollar a day and my mom is worth that.

6 years ago

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Verified Customer

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Tim Causey Fresno, CA

I went online and looked around. They seemed to have good ratings, plus they didn't have a contract and you weren't required to pay a year in advance. I got it for someone else because of that. We've used it twice and they followed the instructions we gave them. They called me first before calling the ambulance out to the house. Since I live in a duplex some 10 minutes from the person that uses it, I want to know if the alarm goes off so that I can go and check on her. I'm very pleased that they've done that for me so far. The only thing right now is that I don't really like the way the necklace is put together, but other than that I have no complaints.

6 years ago

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Verified Customer

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Myrna Heumann Rockwood, MI

The rating of the company and the price were what made me choose them. They gave me a good price where the other medical alert systems were a lot more expensive. I've had to call a couple of times for several things and customer support always offered me answers efficiently and took care of what I needed. When I pushed the button to test it, they were right there to help me. The sound of the device is great. When someone speaks from there you can understand every word they're saying. That's very important. They're right there for me. I don't worry when I go out for a walk or drive my car to a restaurant because I know I have my button right there. That's very important to me as a senior citizen with some medical problems. They're right there when I need them.

6 years ago

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Verified Customer

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June Jenkins Robbinsville, NC

I got it for my mom, she's going on 83 and she is by herself. I felt that it was something that was needed and she has used it more than once so far. We've had a few issues with the quality of the calls, but I don't think it's the company's fault. We just have terrible phone service out here and it gets worse when it rains. That affects our calls with them, but other than that it has been wonderful. It is comforting to know that if any situation were to arise she has something as a backup that she can use. If that happens, they can get a hold of my sister or me and get an ambulance out there quickly.

6 years ago

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Verified Customer

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Christene Caffey Hazel Crest, IL

I got it through my insurance company at the time and it has been a while since then. In fact, I'm no longer with that insurance company, but I decided to stick with LifeStation. They always answer me when I call. When I test it they respond and want to know if I'm ok and everything. When I need to use it for an emergency they are very good about calling my two daughters and letting them know what is happening. Sometimes I think that they don't really come onto the phone as quickly as they should though. Recently I wanted to get the one part that goes in the garage that you can leave out, but that would make my bill go up to $39 a month and that's too much for me. Still, they are surprisingly reasonable with the price. It hasn't gone up and I'm really grateful for that, especially since everything else is going up too.

6 years ago

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Verified Customer

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Patricia Hatfield Daly City, CA

I don't really remember how we decided on LifeStation. My son thought that I needed to have something like it, especially since I could fall down very easily and I was 85. He was worried about me and in the end we settled on it. I haven't had to call them yet. I tested it to make sure that it's all working and they responded immediately then. I also have pushed it accidentally a couple of times by mistake and they answered immediately too. Now that I remember, I did have an incident where I fell in the bathroom. I just dropped unconscious out of nowhere and I didn't even have a chance to push the button. Fortunately my daughter was there and was able to call 911 but that was the only time I could've used it.

6 years ago

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Verified Customer

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Antonia Kittredge Walnut Creek, CA

My cousin is with Kaiser and getting it through them was much less in terms of the cost than with any other company. Since he's my relative, I agreed and was able to join it. I was a bit apprehensive about it all at first but they've made me feel more comfortable. They have been very good. When they came down to help me they made sure I was secure and helped me out. I've had three or four different teams come down to help me and they've all been really nice. The only thing is that I would like them to change the base thing. Sometimes when I'm outside and I fall I can't speak with them at all when they answer. I have no complaints about the calls, they are very prompt and nice to me. They're very good at what they do and I know that I'm in good hands.

6 years ago

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Verified Customer

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Zulma Moore Elyria, OH

When my husband died I was left alone in my house so I needed something like LifeStation. They have always been very nice whenever I have any problems with the system. They have been right on target every time. I have the little pendant and I wear it. It's very simple to use but I haven't really checked it. Actually I didn't know that the battery of the thing was going down, it doesn't really have any indicator for that, but they noticed. They sent me a little notification to let me know what was going on and within a couple of days I received a new battery to replace it. They are also very understanding. I have grandbabies that come over to visit and sometimes they'll sit on it or just push the buttons because they like doing that. Customer support has been good about that. As for the price, I think it could be less but it's not bad.

6 years ago

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Verified Customer

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M.H. Harrisburg, PA

I was looking at all the similar services to get a life alert of some sort. I actually called one company that had people answering from India or something and it was hard to understand them. In the end I went with LifeStation and I've stuck with them through the years. I've never had any problems with the company. Their people are very knowledgeable and very nice when they talk to you. They are just very kind. As for the device, I actually couldn't wear their watch since I'm allergic to silicone. I ended up getting the one that goes around my neck and that is still too harsh on my skin. I like it better than the strap, but I'm waiting for them to upgrade. I'm very happy with it all.

6 years ago

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Verified Customer

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Shirley Snow Santa Rosa, CA

A friend of mine surveyed it and I decided that they offered the best. Kaiser backed that up so that made me settle on it. It does the job very well. Whenever I've had the need, they've come through for me and have done everything quickly. They have sent the paramedics out here within a minute or so to take care of the situation. Anytime I've called in to make sure that the equipment is working the people have been fine. I don't know how it happened but the last couple of times that the alarm went off it happened while I was in the garage. Somehow the buttons must have been pushed and they called me to make sure that I was ok. Everybody was very polite and nice about it all.

6 years ago

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Verified Customer

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Kay Ranger Syracuse, NY

I really didn't want to get any service like this since I just didn't feel like I needed it, but I had gotten very sick. My girlfriend up north had this and she talked me into getting it. She had done the research and checking and this one was the best in her opinion. She was actually the one that called the company for me, it was like a three way conversation. I've only used it twice, but I'm very satisfied and have had a very good experience so far. Last time I fell they were right there and got a hold of me. I was in a different room and had my bedroom door closed. Since the bigger unit is there they couldn't hear me and they just went and called my son right off the bat. They were very quick and the ambulance was there in no time. I had to call them back to tell them where the key to the house was, but other than that things went smoothly. They were very efficient and pleasant about it. I wasn't treated like I was a nobody. The one thing that confused me about it all was the device. I had thought that you could use the wristband or necklace to talk to them, but it's all done through the base thing. After that they told me I should leave my bedroom door open so they could hear me. Still, I'm very satisfied with that. I wear my device on my wrist since I can't stand straight and the pendant was always hitting the counter. Other than to clean the thing, I don't ever take the wristband off. I'm afraid that if I do I'll forget to put it back on. Everybody that I've talked to from there is very pleasant.

6 years ago

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Verified Customer

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Michael Gould Portland, OR

My son was the person that set it all up. I really have no idea why he decided on it but I think it was something that he saw through Kaiser Permanente, which is my health insurance. The device seems very good and efficient to me. It does exactly what it should do and so far everything they've said has been true about it. They are extremely quick to respond. On one occasion I was out for a walk and since my son had arranged for the cleaners to come, they were in my house. I think what happened was that they tripped something and set off the LifeStation alarm without noticing. They didn't know that they had to turn the alarm off and, since I wasn't home, I couldn't call LifeStation to tell them I was ok. Because of that, they went ahead and sent the fire department, they were really concerned about me. When I came back I found a big note from the fire department saying that they had come and that I should give them a call if I wanted more details about it. I thought that was all wonderful.

6 years ago

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Verified Customer

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Connie Ammons Mount Airy, NC

I researched other ones to find out about prices and everything, in the end I decided on LifeStation. Whenever I test my equipment, they always answer. It's not always prompt, it may take a minute or so of the alarm going 'emergency, emergency' before they respond, but they are still quick. If they have trouble reaching me when I press the button, they'll call my telephone number. They ask me if I have a problem and verify my address to send me help if I need it. When I test it I just gotta tell them I'm alright and that I'm just testing the equipment. I do that every month or so. In fact, they actually send me stickers that I can put on my calendar to remember to call in and check every month with them. That way I can remember to do that and I think that's great. They're right on top of things and take care of me if I have any problem. I haven't had any emergency though. The device is really loud whenever I test the equipment. I imagine that's because you may not be near to it if you fall and need to contact them, but I'm usually right next to it.

6 years ago

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Verified Customer

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Anonymous San Lorenzo, CA

Kaiser came to me and told me that this service was available through them, so I got it. I have wondered why they chose to backup this service, but I've had no trouble with it. They've responded to my calls every time and the machine is loud. They've even answered when I press the button accidentally. That actually happened when I was in the car. I pressed it without knowing and I didn't hear the buzzing of the button, so we just took off in the car. When I came back it turned out they had sent someone out because I had not responded. Fortunately they didn't have to break in since they got a hold of my kids and they knew that we were ok. I haven't tested it lately and I know I should do my part and test it more often to make sure that it's all working ok. I'm satisfied with it all though.

6 years ago

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Verified Customer

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Maryj Phares Owasso, OK

It's very comforting for me to have this since I live alone. The system is great. I've never had to use it but about a year ago my young great grandson found the button on the machine and of course he pushed it. I instantly heard the thing go 'emergency, emergency.' I didn't know where it was coming from at first, I had never heard it do anything before, but I went and answered. I apologized, explained the situation to them and assured them that I was alright. It was a very quick response. I'm just glad to have it. It's reassuring to know that I've got this thing around my neck and that if I fall or something happens I can just push the button to get help.

6 years ago

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Verified Customer

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Carole Owens Rohnert Park, CA

I got it some years ago since my son insisted I needed something like this. At the time he was going to school and it was over an hour and a half away from where I live. He researched it all and suggested I get this one. He has moved since and he's just 20 minutes away, but it's still useful. That way, if he's working or if his wife, kids, and him go away for a weekend or something, I can still get help. There hasn't been any reason for them to come out here in the 2 years that I've had it. Hopefully, I'll never have to use it, but it's there if I needed it. I do call in to check in with them once a month to make sure that the system is working. Every time, customer service has been very pleasant and easy to talk to. They're also helpful if I have any questions and even if they can't answer me, they always get me someone that can. One problem that I've had with it is with the place where it was installed. It was put in a place where my youngest grandson can reach it. Since he's at that age where color lights and things like that attract him he could set it off easily and if that happens I have to explain to them that it was a mistake. We've told him now and he knows to leave it alone. It's not really like I can just plug it in a different place myself since the thing needs to be calibrated from their end. I could sit down and let them tell me what I need to do on my end but it's not easy. There must be a better way to have it reset itself or something so you can plug it somewhere else. I'm amazed with the monitoring thing though. We've had blackouts where the electricity goes off for up to 2 hours and the thing has stayed on the whole time. I got worried then, but it just didn't turn off and that was awesome. I know that if I had needed it during that time I still could've used it. Though that got me thinking of how that could be extended in case of natural disasters or things like that. If it could last for days before shutting off it would be great for emergency services and people who need a lot more assistance than I do. That way they could get help to evacuate or get emergency services to them when they really need it. That would be a handy set up and really helpful to a lot of people. The other thing is that for me it is expensive. I live on a tight and limited budget so even $36 dollars can be a bit much. It might not seem too expensive to a lot of people but when you don't even have it, it feels enormous. I don't know how much it costs them and how difficult it is to make sure that everything runs smoothly and that the service is available, I imagine it's hard. But it is still a bit hard to pay...especially now that the government is cutting everything that they possibly can. They're cutting support for handicapped people, support for senior citizens, and now there's talk of doing away with things like social security, so it's going to get harder for people like me and others who need it more to afford it.

6 years ago

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Verified Customer

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Marian Oken Forest Hills, NY

I went over all the services of this kind and they were the ones that offered the best economic value. They also claimed to have the lowest amount of seconds to get a response, 10-15 seconds I think, so that was why. I have since realized that that's not actually true. I've waited more than that, so I'm not happy with it. I'm not sure who exactly controls how long it takes them to pick up, but it takes them from 20 seconds to a minute to pick up and find out why you called. Other than that, customer service does answer immediately and always help. It wasn't working for a bit but they were able to fix that pretty quickly. I've also had a problem with the thing that you put it in. I live in a small apartment, but since they ask you to keep the base in the center of your home I keep it outside my bedroom. Because of that I have to keep my bedroom door open, and that becomes a problem during the summertime. I can't really turn on the AC because I can't close the door completely because of an extra wire that's just in the way.

6 years ago

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Verified Customer

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Andre'Lle Hummel Hulett, WY

The price was right for what I needed. Usually if I'm away from home I'm with somebody else so I don't really need it there, but I do know that out here I have no cell service. So, I needed something that was hooked up to the regular landline and that I could depend on. They have been very helpful. I haven't really needed it, but I've accidentally pushed the button without knowing. I was outside gardening when that happened and I was close enough to the base to hear them. They were very patient with me and I was very pleased with the service they gave me. The button does work. I need to remember and call them to check in and let them know that I'm alive and everything, but it's all good. Everyone that I've spoken with has been very polite and upbeat. Even when it's just to check that everything is working, they are very nice.

6 years ago

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Verified Customer

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Bennett Engel Willow Grove, PA

I wanted to give my mother in law the option to call for assistance if she needed to while we were out of the house. I haven't had any issues so far and they have actually responded to a call we had once. Everyone got the alert and it turned out she had just accidentally pushed the button and hadn't noticed. The thing was making loud noises, but everything went the way it was supposed to go. In a perfect world, she would be able to communicate with them using only the device she wears instead of having to use the thing that's in her bedroom. Still, it all does what it's supposed to do. There is one issue I'd like to resolve with them but it's all really on me right now. I haven't brought it up to their attention yet, but I'm sure we'll get through it.

6 years ago

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Verified Customer

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Bill Holmes Marion, OH

I'm the client's home health aide and from what I've seen he hasn't had any trouble using the button. I think that the lady that is in charge of his medical things was the one that ordered it all for him. Even when he accidentally pushes the button and can't clear it off fast enough they come on and ask him if everything is alright. They respond in a fashionable manner and it's all very convenient. All he has to do is push the button and it's right around his neck. I know it comes in handy for him since he lives here by himself and so if he needs help he can have access to emergency services. They seem to be pretty dependable.

6 years ago

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Verified Customer

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Dellene Jessen Castle Rock, WA

At first when I got it they kept having problems with the base unit, but they rectified that immediately after two calls. What had happened was that the machine would go off on its own out of nowhere. They got me a new one right away and we stuck alarms all over the house. I haven't had a problem at all since. I've had 3 or 4 strokes during the time that I've had this and the paramedics were called twice. I'm really satisfied with the service they've given me. They always answer right away, in less than a minute, to find out what my problem is and that I'm alright. They just answer accordingly. I think that if you're an elderly person or someone with health problems, you need to have this in your home, especially if you live alone. It's a great asset.

6 years ago

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Verified Customer

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Sally Dove Tolar, TX

My daughter got it several years ago for me. She brought it in, hooked it up, and explained to me what to do and what not to do. They send me a bill every three months or so and I pay for it. Customer service is very good, they've answered promptly the few times that we've used it. It's a handy thing to have. I feel better having it around. I've only used it once when I fell in my bedroom and couldn't get up. I wasn't hurt, I just fell in an awkward position and couldn't get up. I called my daughter on the life station and it was really nice. She got here right away and everything was fine. It did what it was supposed to do.

6 years ago

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Verified Customer

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Mary Etheridge Georgetown, SC

After my mom fell and broke her leg, we decided to get it for emergencies like those. It has been a life saver, especially since my sister can't always be there. My mother can just use the button in case something happens. There have been a couple of emergencies where she needed to call them and they have answered immediately. They always call me first before they do anything else since I live close by. It has worked out every time and it has all been great service. The price is reasonable I think, not too expensive. Besides, it just comes out of my bank account every month and I don't have to worry about anything. It was a good decision.

6 years ago

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Bettylou Willand Oglesby, IL

I wanted to have something that could follow me a football field away from the station itself, so when I saw it advertised I thought to get it. They've come through for me when I needed them. They called the person that I asked them to contact first and in five minutes there was an ambulance here. It was all there in a very short time. I hardly had time to turn around when my assistance had arrived. Since I live out in the country and my son is 2 or 3 miles away, it's great to know that the ambulance can be there right away. I've had to use their customer support just once, but they were on top of it all. I have the button that goes around your neck. The cord is comfortable and when I wear it I hardly notice it, I don't even know it's on me. It's also very convenient to press the button that way.

6 years ago

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Verified Customer

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Joanne Gardner Denver, CO

Kaiser told me that I could get a cheaper price through them. The only thing is that I didn't know that I had to have a cellphone to use it. It coasted a bit more to get that without a cellphone, but Kaiser helped me with that. They have been very considerate of me when I had difficulty paying for the original price. They reduced the cost for little bit so I could afford it, which I appreciated a lot. I wear it every day because I've tripped over my oxygen chloride tank and fallen before. It keeps me safe since I live alone and my family lives out of state. I haven't used it much, except for one critical time when I got locked in my bedroom. At first when they came the police man didn't know what to do. In the end they were able to open the latch from the outside to get me. There was another instance when a neighbor girl accidentally hit my button. They alerted the service and three ambulances came out here before I even realized that the button had been pressed. They responded very quickly and had I had some kind of emergency, that would've been a good response time. It's a very valuable service

6 years ago

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Verified Customer

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Carol Gutshall Chillicothe, MO

I goggled them and made the decision to get it. Customer support has answered all the questions I've asked over time. The device itself works well, it's very easy to use, and it's waterproof. It's like having someone there with me and my children are very pleased that I have it. I accidentally pushed the button once and the paramedics were at my door shortly after. Since I have the lock outside the door for my key, they were able to put in the code and open the door. It really worked. I do have a little problem with the device that I carry in my car. It's a little hard to get it to come on when we have to use the directions or something. I think I just forgot how to use it. For the price, it is worth it and it has worked well for me so far.

6 years ago

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Verified Customer

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Barbara Finn Fairfax, CA

I'm a member of Kaiser Permanente and it was recommended to me through that. My interactions with customer support have been very successful. When I have questions they answer them, and they also notify me if my batter is low. I even get the batteries from them. They're very efficient. The medical alert machinery is very easy to handle. It has a light that tells me when it's on. When I press the button I do have to wait a little bit before a voice comes on, but eventually does. It always gives me a signal when they're there. I would like them to be a bit quicker when answering after I press the button of course. If I actually fall and need help, I'd like them to be quicker to help me. Otherwise, I'm perfectly happy with it. It has worked beautifully and I appreciate the battery notifications. I think that for $29.95 a month it's a wonderful service. I've had no problems with them and they're there when I need them.

6 years ago

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Anonymous Nicolaus, CA

I had a different system before, but Kaiser recommended this one. Since our medical insurance is through them we switched. I've fallen twice since I got it and the response I've had has been really good. The moment I push the button somebody comes in and asks me if I have any problems. They also get help here really quickly. The thing I wear around my neck is also very good. It really works and it doesn't matter where I am in the house. I can just push the button to call them and they pick up. Even though the main unit is in the utility room I have no trouble getting to them. When I fell in the master bedroom's bathroom, which is at the other end of the house from the base, they could hear me alright. The system is very responsive and not very expensive.

6 years ago

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Verified Customer

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Florence Murphy Melville, NY

To be perfectly honest they are the first ones that I called when I first moved in here. I just liked their ads and I've been with them since. For the most part, my husband was the one that used it and needed it most. Since he passed away recently, I haven't had reason to use it much myself. Still, I've had nice experiences with them all along the way when we needed them. They've responded well when there were emergencies and it has been very quick and nice. I've been pleased with the results. For most of those situations, we were close enough to the main base, the machine thing, and it was very easy to use and to call them from there. I think the price is reasonable for the service.

6 years ago

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Verified Customer

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Janet A. Mcgoy Cairo, IL

What made me go with them was first and foremost the benefits that they offered since it was associated with my union. When I got it they gave me extra information telling me how I could get additional services and what to do in case something got lost or needed replacing. They also explained to me how to use the key lock they gave me for the door. They have been very nice, they explain things to me and ask me if I have any questions. That's always important in customer service because a lot of times people just explain things to you but they don't really ask you if you have more questions. I was impressed with that. I know that they will be available in case something happens or if I have any concerns. It makes me feel a lot more secure.

6 years ago

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John Banks Newport News, VA

We got it since our Medicaid helped chip away at the price. They paid for a bit of it and we got a bit of a discount. On an occasion I had to call them twice on a day because I had more questions. They were on top of it all and explained everything to me. They were also very understanding when I accidentally hit the button. The response we've had has been quick, though I thought it would be a bit more immediate. There was a bit of a pause between the button press and the call. It wasn't horrible, but still. It's not really that expensive, and in case of an emergency it's worth it to have it. We haven't had to use it, but I consider that a blessing.

6 years ago

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Verified Customer

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Richard Fust San Anselmo, CA'

I got it basically because I got a letter from Kaiser that explained everything about it. So I went along with it since I trusted them. I had a couple of questions at first and they were very very good at answering them. They have helped me a lot whenever I call them, even if it's just little problems. If needed they transfer me to other departments to get my questions answered, but I always get a call back from them to make sure that everything went well. I haven't had to use it, but whenever I tested it has been fine. I get an operator right away and it's always a pleasure to talk to them. Even if I'm just testing they still ask me questions to make sure everything is good. I'm just satisfied with it.

6 years ago

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Diana Boda Chula Vista, CA

I kind of went around and looked at reviews and they seemed to be the ones with the best ratings. At this point my mom hasn't used it since she's on life support, but we got it when she lived alone in her house. She hasn't had to use it yet but we've pressed the button to make sure that it works ok. Whenever we contacted the company they were very cordial with us. The watch was the best option for her since she didn't like the size of the pendant. I was afraid she would just take the pendant off and refuse to put it back on, so I got her the watch. The only thing is that it can't be submerged in water while the necklace can. I thought she could also use it while she was outside of the home but apparently it's not automatically part of the service. You have to get that extra. Still, it gives me some security that she'll be taken care of.

6 years ago