Name: LifeStation
Rating: 4.5

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Verified Customer

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anonymous

One time I had to wait awhile to talk to someone, but most times they've answered immediately. The equipment has been very good every time I've needed it except once, there was bit of a delay and I just got a little anxious over it. They're very polite, they're very businesslike and they got everything done quickly.

7 years ago

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Verified Customer

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Ronald Las Vegas, NV

They've been helpful and courteous every time I've had to call them. It's compact and just easy to use. When they send a text when the button has been pressed the text itself is confusing I don't know whether to call them back.

7 years ago

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Verified Customer

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Elizabeth

When I have a problem, they're able to talk me through like resetting my button when they do my test monthly test. They're always very courteous. It gives you peace of mind knowing that if you do fall or have an accident that I can reach help without worrying about trying to get out. They did everything they said they were going to do.

7 years ago

Reply from LifeStation

Thanks for the review Elizabeth!

We want you to feel as safe as possible while wearing our device, and a critical part of that is how our monitoring specialists interact with you. For this reason we strive to be as polite and courteous as possible with our users so that they will continue to feel safe while using our device.

Sep. 24th, 2018

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Verified Customer

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Anonymous Macclenny, FL

Every time I had a question, they've always been there answering and taking care of it. I', just I'm glad I have it. I think it makes me feel better and it makes my daughter feel better to know in case she wasn't in town that I could get help.

7 years ago

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Verified Customer

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Barbara Louisville, KY

There have been a couple of times where I leaned up against it and didn't realize that it beeped and they called me and I felt sorry to have bothered them and they couldn't have been nicer about it. They have always been nice about that. I think the device ought to be white.

7 years ago

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Verified Customer

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Joann Florissant, MO

They've always been very helpful and I'm just amazed at how quick they follow up. They were always very friendly and courteous and I'm very well pleased. I'm just pretty happy with the way everything's been going with it and I appreciate the service that has been given.

7 years ago

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Verified Customer

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Anonymous Knoxville, TN

I've been pleased. Their customer service has been very accurate and they're fast. I like the fact that it's very lightweight. I lost one of my button deals and I called and they got a replacement almost immediately to me. It was very quick service, I appreciated it.

7 years ago

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Verified Customer

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Anonymous Pensacola, FL

The only time I ever used it was I was going to mow my yard and it was stuck in my pocket and I forgot about it and then all of a sudden I heard "Are you okay?" and so I was fine and it was a mistake and it made me feel that they were there if I had needed it.

7 years ago

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Verified Customer

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Robert Corpus Christi, TX

Customer support is very knowledgeable. They are pretty nice, very polite and understanding, and I appreciate that. They are also very knowledgeable. I feel confident that if I had an emergency, they would be able to help me.

7 years ago

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Verified Customer

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Rose Mentor, OH

Any time I call into customer service, I get a hold of somebody right away. They're always very helpful with my questions. Sometimes I bump it and it accidentally goes off. I get a call from them because it's so touchy, and it made me nervous. They're really easy to work with.

7 years ago

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Verified Customer

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Elsa

I had to return my first device, because it was making a funny sound and going off. Hopefully everything goes well now that I have my new one. Their customer service answers right away when I need them, and they never get upset with me.

7 years ago

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Verified Customer

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Maurine Aumsville, OR

I got this because of its availability most any place. I like the fact that it can be used most anywhere and not just 600 ft from your house. It's bulky and a little more expensive than other ones. I have accidentally pushed the button 4-5 times and I've always received a quick response. When I told them it was an accident, they weren't angry or upset. They are very kind and the audio is very clear.

7 years ago

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Verified Customer

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Anonymous Erie, PA

I was out of town and I accidentally bumped it at work. I didn't realize that it would work that far from home base so it seems to be pretty good. It seems to give you a feeling of a comfort knowing there's somebody there for the most part.

7 years ago

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Verified Customer

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Rose Henderson, NV

I wear the bracelet and I'm not too happy with it because it drives me crazy. I have to keep it on in the house all the time and I'm not use to wearing jewelry. I wish it was expandable instead of this white thing so I can slide it on and off easier.

7 years ago

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Verified Customer

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Ron Minnetonka, MN

I don't have any problems with it. We had a couple of times that we used it and they contacted us and everything went well so I would say the system works pretty well. The customer service is easy to contact and were quick to resolve any problems.

7 years ago

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Verified Customer

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Dorothy

Everybody you talk to is very nice. I have a problem where my grandson comes and bangs on it which makes it go off. I don't really like that you get a text to your phone if there is an emergency, I don't look at my texts all the time. I would prefer if they called.

7 years ago

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Verified Customer

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Vera Thomaston, GA

Well every time I have fall detection, sometimes when I just sit down or it goes off the customer service is always there when you need them. One thing I don't like about it is, the device you wear around your neck, its just too heavy, I wish it was lighter. It makes my neck hurt.

7 years ago

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Verified Customer

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Willie Diboll, TX

The only thing I don't like is when the alert went off yesterday, they did not contact me first. I'm the one that set it all up for my dad and I didn't get an alert, if I did they didn't leave a message. But other than that, if you hit the button they will call that person inside the house. It does have good rates, it's just reasonable rates, I like that.

7 years ago

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Verified Customer

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John Clinton, MS

Every time he has accidentally pushed his button, they've been very prompt and they've been courteous and they've been helpful when he did have an accident. It would be nice if the device were a little different shape, a little easier to work with, but it's fine.

7 years ago

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Verified Customer

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Larry Pensacola, FL

The customer service answers real quickly, promptly, really clear and very nice. I fell once and pushed my button in about 7 seconds. They were on the phone and the man called the paramedics to my house while he was on the phone and he stayed with me until the paramedics arrived, very very good service.

7 years ago

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Verified Customer

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Annabelle Commerce, MI

Whenever I needed them to test it to and when my mother's used it or they need to contact me, they follow through. The customer service has been very reliable and very good and I like it. It's a good company good good value for what you get.

7 years ago

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Verified Customer

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Roel Chicago, IL

I'm a Chicago police officer and experience the LifeStation first hand and I was very impressed. I'm taking care of a 95 year old woman that I got LifeStation for. So far she hasn't needed it but I still have that as a back up so.

7 years ago

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Verified Customer

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Pamela New Orleans, LA

Customer support is very helpful. I have had a couple of questions, but they've worked through them and responded. The product works fine, and I appreciate not having a contract where I'm required to have it for a certain period of time.

7 years ago

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Verified Customer

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Anonymous Shreveport, LA

I think the alert device is a little big and heavy. I love that it works even across town. I was at a friend's house cleaning her stove and bumped into it. It went off and they called me to make sure everything was okay. I think everyone should have this device.

7 years ago

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Verified Customer

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Anne

I think the device is very comfortable, and I haven't had any problems with it. My son gave this device to me, and I'm grateful that LifeStation calls immediately when I need help. They're very quick to answer and helpful with my questions.

7 years ago

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Verified Customer

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Angela Saginaw, MI

My children picked this device out for me, and I really like the product. When I accidentally hit the button, they pick up right away to see if I'm okay. I don't really like the long cord that shows when I wear it around my neck. I feel very safe with my medical alert device, and the company seems very trustworthy.

7 years ago

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Verified Customer

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Barbara Lady Lake, FL

I really was drawn to this company because of the price and the reviews. Their customer support team kept in touch with me the whole time to make sure everything was working. One time when my wife needed help, they responded immediately.

7 years ago

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Verified Customer

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Anonymous Brookhaven, MS

Everyone I talk to in customer service is very pleasant with answering questions I need to know. The product is really good quality. I live by myself and have lots of confidence in LifeStation. I live about 5 miles out of town in a rural area, and I feel comfortable having this device in case I fall or need help.

7 years ago

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Verified Customer

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Monica Green Bay, WI

I don't have a very big house and the device can't reach every room. So, it's best to have 2 people in the house so that someone can talk to the apparatus while I'm away from that room. But, we've always been able to manage. I am satisfied and feel safe with it. I would like it to be cheaper, but it's worth it.

7 years ago

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Verified Customer

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Arlene Winter Haven, FL

They do everything themselves instead of out-sourcing everything. Whenever I push the button, they're right there. The bad part is the alarm goes off when I don't want to press it, like tonight I was opening a jar of soda-pop and pushed it.

7 years ago

Reply from LifeStation

Hi Arlene. It sounds like we may need to see if the button you have now is still the best button for you. Give us a call to discuss the options.

Aug. 14th, 2018

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Verified Customer

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Anonymous

My mother uses this system. She wears the necklace button and it's convenient for her. She gets worried when she's asleep because she'll roll over it, but we know that it works. One time when she used it, they responded really quickly and had an ambulance at the house before I even got there. We are very pleased with this service.

7 years ago

Reply from LifeStation

We're always happy to hear that we are living up to the fast response times that we are known for. Thanks for reviewing us.

Aug. 1st, 2018

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Verified Customer

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Pam Elliott

My mother has used this device a lot. She's more apt to falling in the bathroom, and they're always very quick to answer when she uses the device. They don't get upset even if it was a false alarm. I'm grateful for how many times they've helped her.

7 years ago

Reply from LifeStation

We're happy to be able to provide the fast and reliable service that our users have come to know us for.

Aug. 1st, 2018

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Verified Customer

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Ann Hemphill

Every time you try to get a hold of their customer service, they're very responsive. If I have technical problems, they assist me as soon as possible. I think some of the connections and hooking up the system is not as easy to use, which is my only problem with this company.

7 years ago

Reply from LifeStation

Thank you for the feedback, Ann.

Aug. 1st, 2018

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Verified Customer

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relieved and reassured Hawthorne, NV

When I first inquired about their service they were so helpful, easy to talk to and very knowledgeable. The first time we (my mother and I) did the monthly test I received a text message on my phone. Knowing that she will be safe, even when I'm at work (working a 12 hour shift) I know that she can reach help.

7 years ago

Reply from LifeStation

We're happy to hear that we are providing you and your mother some peace of mind.

Aug. 1st, 2018

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Verified Customer

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Evelyn

This service has provided me with a feeling of security. The fact that I speak directly into the unit and get a response from a live person makes me feel safe. I have accidently pressed the button a few times, but the attendants who answer are kind and understaning.

7 years ago

Reply from LifeStation

It's great to know that we're providing the peace of mind that you and your family were looking for.

Jul. 2nd, 2018

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Verified Customer

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Slightly Annoyed Kingsland, GA

Only 3/5 so far because of experiences I had, some good, some annoying but not bad. Signing up for service went relatively smoothly. Had to repeat responses a few times. When product was received 3 weeks later, information for who to contact was mixed up: improper order and wrong phone numbers assigned to each. Called in to correct information and was assured it was taken care of. Three months later the monitor detected a fall when I was placing it in the base to charge overnight (2nd activation that I could not cancel). The service did not detect when I pressed the button to cancel the activation and despite LifeStation contacting me to assure I was okay, sent a courtesy text to my brother, who is 3rd point of contact. The message was garbled and alarmed him that I had been hurt in some way. The service should have contacted my sister. I am also concerned that first contact with my loved one was in the form of a garbled text message and not a phone call, also not to the first point of contact. The message was forwarded to me and not even I could have understood what was being conveyed despite a medical background. When I contacted LifeStation the following day I was told it was their policy to send a courtesy text upon every activation. However, a previous activation (1st one I could not cancel) did not provide the same courtesy text. Perhaps because the time of day. The 1st activation was in daytime and 2nd was at night. My other issue has to do with the billing. I signed up for the service mid-month but did not receive the device for 3 weeks later. The salesperson had said it would be 2-4 business days shipping. We also adjusted the billing date to the beginning of the month for my convenience. What she did not tell me was the took the first payment on the day I ordered so that they could start processing the service and it would take about 2 weeks before the device would be shipped. Thus the 3 weeks I paid for service that I did not have. When I called in to correct the contact information after I received the device I was informed of this. The sales staff doesn't seem to work from the same script as customer servicie. Also the monitoring side of the seems to work off different guidelines within their department. With all this said, the main reason I want/need a monitoring device is for the fall detection. Being epileptic as well as having a leg length variance after repair of a femur break, I have balance issues. I could fall from a seizure or just because one leg is 1 inch shorter and I don't always wear my corrective shoes. I have tested the response time by pressing the cal button, it is great. Never more that a few seconds. I have the GPS enabled necklace. It is a little heavy and the adjustable cord doesn't stay adjusted. But overall I like the convenience of being able to wear it around my neck and not be confined to a limited distance from a base station.

7 years ago

Reply from LifeStation

Thanks for taking the time to submit this review.

Jul. 2nd, 2018

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Verified Customer

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Anonymous Swarthmore, PA

I got it because it was all affordable and their ratings were good. Setting it up was very easy. The times we've used it to test it they have responded within 30 seconds. They are very responsive and the product is easily available.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

We strive to make sure that our device is easily set up and used for all of our customers. We do not want their to be a situation where you are genuinely in danger and are unable to properly use the device.

Aug. 22nd, 2018

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Verified Customer

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Diane Comstock

The service was referred to us by a friend who used it. Since they offered a discount for cancer patients, we decided to sign up. The button is easy to wear and apparently it works as advertised. We haven't used it a lot but when my mom accidentally sets it off they call me to alert me so we can resolve the situation.

7 years ago

Reply from LifeStation

Thank you for taking the time to write this review, Diane. A big thanks to your friend as well for recommending this service.

Jun. 15th, 2018

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Verified Customer

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Virigna Blanc

I went online comparing prices and decided to get LifeStation. They answer quicker than the other company I used to have. They're very quick, professional, nice, and helpful. Right now I have the GPS and all that. It's quite comfortable to have that one even if it's a few more dollars than the basic one.

7 years ago

Reply from LifeStation

I am sorry to hear that you had a bad experience with another company, but i am glad that you made the switch to LifeStation.

Thank you for the review!

Jun. 15th, 2018

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Verified Customer

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Anonymous Pittsford, NY

I didn't decide to get it, my kids did. It certainly works. I have accidentally set it off 3 or 4 times and they have answered immediately. I probably should shorten the string on it to keep it from going off so much, I've probably set it off by leaning against the washer or something like that.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review!

Jun. 15th, 2018

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Verified Customer

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Joe Caminiti Racine, WI

I picked them because of the cost, the user reviews, and because of the fact that they had a call center located in the United States. Customer service is good and they're very helpful, it just takes a while for someone to pick up when you call them. The button is also a little large, they should make it smaller. Overall it has been a good experience though. We had a competitor's device but that did not work nearly as well as LifeStation.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Joe!

Jun. 11th, 2018

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Verified Customer

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Pansy Raper Sistersville, WV

We saw Life Station on an advertisement on Google that seemed to fit our needs. It had the most economical price and it was cost effective. We've never used it for a real emergency, but have had some accidental calls. They were very quick to call us. They were effective and kind about the accidental calls.

7 years ago

Reply from LifeStation

Thank you, Pansy!

Jun. 15th, 2018

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Verified Customer

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Phyllis Barry Nampa, ID

My daughter and I ordered it. We've only use it a couple of time to call the ambulance and Life Station was marvelous. The ambulance was here quickly and everything was taken care of by Life Station. The staff was very professional and positive.

7 years ago

Reply from LifeStation

Thank you Phyllis!

Jun. 5th, 2018

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Marcella Nador Calabasas, CA

I'm a Kaiser member and they were promoting this service. I felt that, since they were linked to Kaiser, they would have all my information and I wouldn't need to go and pre-set anything, they would take care of that. The portable fall detector is a bit heavy on my neck and the string on it seems to irritate my skin sometimes. Those things could be improved. A couple of times when I tested the button their response time was not as urgent as I would've liked it to be. Maybe it was because it's test mode and it's not really an emergency, but I'd like them to be quicker.

7 years ago

Reply from LifeStation

Thank you for the review Marcella.

Our monitoring specialists try to answer every call as fast as they can, but with so many customers and only a set number of specialists, we can never guarantee an immediate response every time.

They strive to be as quick and efficient with each customer, but as we do not know whether a button press was intentional or not, we need to take every situation seriously until we hear from the client.

Jun. 5th, 2018

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Verified Customer

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Judy Fawcett Duluth, MN

We just did some research and tried to find the right thing for my husband and I. My brother helped us order it and everything. It's a very easy thing to use. I don't even pay attention to it but if something happens it's there. We both feel secure having it with us, we're sure they'll be here to help us.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Judy, and thank you for choosing Lifestation!

Jun. 1st, 2018

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Verified Customer

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Patricia Ryan Galesburg, MI

I liked it because of the idea of using it while away from home. The button is not so bulky. When I test it they respond and are usually helpful. Any time I've had to call them about anything they have been very friendly at taking care of the situation right away.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Patricia!

Jun. 5th, 2018

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Verified Customer

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Jo Ann Fravel Chesapeake, VA

Someone gave the name to my granddaughter, she did some checking around and since she liked what she saw, she got it for me. I've set it off mistakenly several times and they do answer promptly when I do that. They are very competent when they respond too.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jo Ann.

Jun. 1st, 2018

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Verified Customer

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Lisa Solly

What convinced me of getting it were the price and the options available with the device. It seems to cover all the needs my father has. I have had no issues with them. I've probably called once or twice with questions but they always answered those professionally. The only problem that we've had with it was the arm band and the necklace. He hasn't been wearing it for that long but the Velcro on them is very frayed already. It's not really made of the best quality.

7 years ago

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Verified Customer

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Krista Kuehnhackl

I picked it after talking to a couple of companies and comparing their rates and services. In the end, I picked them. They were very helpful and fast in providing me the service that I needed and in answering any questions I had.

7 years ago

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Verified Customer

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Anonymous

The service was recommended by a neighbor that has it. We both belong to Kaiser and it seemed they recommended LifeStation, so I got it. I wanted it because I live alone and can't see very well, especially when I go out. I'm happy with the price.

7 years ago