Name: LifeStation
Rating: 4.5

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Verified Customer

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David Elberfeld, IN

We've had all the help we ever needed. If we had a question that had to be answered, they answered it to our satisfaction. When we originally got it, I assumed that my mother would be able to talk to the LifeStation person through her pendant and we found out that she could not and that she had to speak through the base part of it.

5 years ago

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Verified Customer

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Frances Tessa

Phone is answered immediately when I've called. Your people are very polite. I wanted my box hooked up to my cel phone and woman who answered knew exactly how to do it. I accidently pressed the button on the necklace (at three in the morning) and was treated very politly and person who answered made sure I was really alright.

5 years ago

Reply from LifeStation

Thanks for the review Frances!

Our monitoring specialists know that people can accidentally activate the device, and because of this they make sure to treat each activation as professionally as possible to make sure each user feels comfortable continuing to use their system.

May. 8th, 2019

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Verified Customer

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Anonymous Miami, FL

It would be nice if it was smaller and less obtrusive but other than that it works perfectly fine. My mother needed it because she fell down and she needed to use the device and they called me at the same time they called the rescue. Keep up the good work LifeStation

5 years ago

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Verified Customer

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Joyce

The device is very user friendly. I have tested it several times and it's worked every time. There was one time it didn't report but I contacted LifeStation and they immediately reset it. Every time I've contacted them, LifeStation has answered immediately and answered all of my questions.

5 years ago

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Verified Customer

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Geraldine

They always answer the phone it seems. It's a little longer than it was when I first ordered it. I would be a lot more at easy if they answered quicker when they are called. The wait time is a little longer than before. I have the full alert for the falls and it's very sensitive. I have set it off a few times because it's more sensitive than the original I had.

5 years ago

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Verified Customer

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Paul

I like it. It's handy. I tested it one time and it was a little bit longer than usual and I happened to walk out of the house and while I was out, the person called me and I got the fire department and police pulling up in front of my house. I'm satisfied with the job they've done.

5 years ago

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Verified Customer

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Linda

They've always been there when I needed them. LifeStation is always there when I hit the button, they answer right away. When I fell and I couldn't get up, I needed help so they called the fire department and they came and got me up.

5 years ago

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Verified Customer

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Anonymous

They have always been available. I test it about every month to make sure it's active. One time it was used by mistake because I hit the device and my granddaughter had called me and told me that they had paramedics coming so I had to meet them at the door and tell him I was fine.

5 years ago

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Verified Customer

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Bethtaver Gainesville, GA

They have always been very helpful and we've had a couple of times in need of their help and they've always been very good about it. Every time that we have needed assistance, it has always been a matter of seconds. The device is very convenient. Sometimes we test it and they're there doing their job.

5 years ago

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Verified Customer

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Teresa Middletown, NY

The customer service is always available for answering questions or anything else. One time I had a stroke and I used the device to get help. It has saved my life on occasion. I live alone and that was my way to get help when I had fallen down.

5 years ago

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Verified Customer

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Margaret Texarkana, AR

I've used it two times to go to the hospital and I found it to be very good. Mine is old and they were going to send me a new one but I told them not to because I've been using this one for years and it's a life saver. One time I was sick and it was in the evening and they took me right to the hospital and my daughter met me there.

5 years ago

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Verified Customer

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Thomas W. Morongo Valley, CA

They do what they say they're going to do and they do more than you expect they'll do. I like the way that they people you talk to answer your questions you need to ask and they're right on the spot. Every time I push the button they always come right on and within a couple minutes they called the fire department on me.

5 years ago

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Verified Customer

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Mary Myrtle Beach, SC

The customer service answers right away. Sometimes it goes off when there isn't a reason for it, but it doesn't happen often. I did have one bad fall where it didn't go off, but I didn't fall from a height. I did fall in the yard once and there were no neighbors need and I called the emergency squad and they came.

5 years ago

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Verified Customer

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Sue Canton, MI

The customer service has always answered my questions when I have them and usually get back to me pretty quickly when I do call. They have been there on several occasions and they've been very helpful and I appreciate them being there. My dad had fallen and I was not home and I got a call from LifeStation saying that he had fallen and I was able to contact my husband he was able to get home and help him so that was appreciated that if he didn't have LifeStation, he would have been laying on the floor for who knows how long until one of us got home.

5 years ago

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Verified Customer

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Elizabeth Salt Lake City, UT

There's been a time where we pushed the button and it took a good two minutes for somebody to come on the line. The equipment's pretty bulky and takes quite a bit of counter space. We've had to have it replaced four different times. The most recent time we tested it, it took like three minutes to get somebody on the line.

5 years ago

Reply from LifeStation

We appreciate your feedback Elizabeth.

The safety of our customers is our #1 priority and we are constantly working to ensure that you get the fastest response time possible.

Apr. 18th, 2019

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Verified Customer

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Anonymous La Crescenta, CA

They are always available and very helpful. There's nothing about it that I dislike and it's easy to use. There's been lots of times that we've tested it to make sure that it was working and someone always come online and was able to help us.

5 years ago

Reply from LifeStation

Thank you for the review Anonymous!

Apr. 18th, 2019

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Verified Customer

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Anonymous Saint Cloud, FL

One time I was home and I couldn't get to the device but I made a sound. It goes off if you can't get to the button and you just ask for help. And they ask if you need help and you say yes and you don't have to say anything more. They got the ambulance right away and I'm okay.

5 years ago

Reply from LifeStation

Thanks for the review Anonymous!

We are glad to hear that you enjoy having the LifeStation system.

Apr. 18th, 2019

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Verified Customer

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Eileen Greenlawn, NY

I've tested a lot sometimes by mistake and I press the button and they're always so gentle and so nice when I call them back. Back before Christmas I fell and broke my pelvis and I could not get off the floor and I pushed my button and LifeStation came and helped me and I got in the hospital that night. I feel very grateful to them.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Eileen!

I am sorry for what happened to you, but i am glad that we were able to assist you during this difficult time.

Apr. 18th, 2019

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Verified Customer

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Shelley Elmira, NY

Every time I have to use LifeStation, they've been very helpful. I like that it works quickly but I don't like that when I'm upstairs, I don't think it's possible for me to talk to them. I'm on a severe insulin because I'm a diabetic and I've had to use it when my blood sugar has gotten so low that I'm passing out, so that works good. I've been upstairs and leaned against the window and started the alarm and I wasn't able to cancel it from upstairs. I wish there was a way to cancel it from the device.

5 years ago

Reply from LifeStation

Thank you for the review and feedback Shelley!

If you are worried about being able to talk to us when using the device, we would ask you to make sure that the device is in the center of your home to allow it the greatest chance of being able to reach you anywhere in the house.

Apr. 18th, 2019

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Verified Customer

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Linda Wildwood, FL

I wish it could work further away from home. It only works around the house. I've tested it a couple of times and I got my people that are on that list that got really upset because it wasn't an emergency and they still got called.

5 years ago

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Verified Customer

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Carol Norwalk, OH

I was scrubbing my bath tub one day and I had the necklace and I bumped it and it went off and I couldn't figure out who was talking to me. It was my fault, but they're on the ball. I wish it would go farther. It doesn't go as far when I'm at church.

5 years ago

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Verified Customer

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Helen Bondurant, IA

They were very slow to answer. They were thorough in explaining what was involved. I have a previous unit from another company what when I press the buttons, I got a response immediately. This one, I press the button and I get some kind of a buzz thing and I'm pretty sure it's a telephone ringing and then they come online. They're very thorough but if I was in a situation where I needed help, I don't want to wait around for a phone ringing. I don't appreciate that the necklace flops around.

5 years ago

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Verified Customer

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Helen Denver, CO

They have always been there when I push the button. They came through when I needed to go to the hospital. They had an ambulance here within 10 minutes. My daughter-in-law had been notified and she was here instantly. I feel that they have fulfilled their obligations and duties.

5 years ago

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Verified Customer

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Pauline Burton Yountville, CA

Thankfully I have had to use your service only once but it was very satsfactlory - it did take a few minutes initially for you to pick up call. However I know you must be very busy with other calls as obviously I would not be the only one calling. I

5 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Pauline!

You are right that at times our monitoring specialists are all busy with other calls, but we still strive to react to every button press as fast as possible.

Nov. 28th, 2018

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Verified Customer

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Barbara Tart High Point, NC

If I need them, they contact me right away. Last year they truly saved my life after I couldn''t breathe. I pressed the button the ambulance was there within in minutes and they called my daughter and son n law to make them aware. Thank you

5 years ago

Reply from LifeStation

I am sorry to hear about what happened Barbara, but i am very glad that we were able to get you the help you needed before things became dire.

Thank you for taking the time to write a review, and thank you for choosing LifeStation.

Nov. 21st, 2018

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Verified Customer

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Vaudis Mesa, AZ

I've had it for years and I've been satisfied with it. I've had to make a call or something and they answer right away and they're very professional and friendly and they are just like a good friend. If I wish to call them, they'd be here in 5 minutes at the most. One night I tested it and they answered immediately.

5 years ago

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Verified Customer

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Anonymous Indio, CA

So far, I've only needed them one time. And it just so happened that my battery went out and they were there. Their support has been wonderful. They're sending me a whole new machine, it isn't going to cost me anything, it's part of my contract with them. They've just been great. I'm a happy customer and I've been with them for a couple of years.

5 years ago

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Verified Customer

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Mary Lou Mesa, AZ

It only takes care of my immediate problems at my house. If I would be at the store and fall, I'm not covered by anything. I've had good responses whenever I needed them. I was in my backyard and I locked myself out and so I called my home base and they sent someone out to open my door for me.

5 years ago

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Verified Customer

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Anonymous East Northport, NY

I have a problem with the thing that holds the strap together. It keeps coming off so I wear the wristband. One time I called in, it doesn't seem to get to the police. They didn't know where the lock key was. They started to knock on my door. LifeStation said they did tell them but there was confusion.

5 years ago

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Verified Customer

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Catherine C

All I have to do is touch it and they'll call me right away. The only bad experience I had was when they came while I was in the shower because the water caused the alarm to go off. I wish the price would come down a little bit because I don't have that much money.

5 years ago

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Verified Customer

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Robert L. Pueblo, CO

I have called them twice and they were right there for me. The other day I lost my necklace and couldn't find it. They said they were sorry but they could send me one. The price is right. It's not too high for someone like myself. The only feature I don't like is that even if you fall, you can't get to the phone for them to pick up.

5 years ago

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Verified Customer

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Verna Hildreth, NE

Customer service is right there when I need them. They answer right away. I went out to the mailbox and evidently touched my life alert button and I didn't hear anybody talking in the house because I was out by the mailbox and here comes the ambulance and they said my alert went off and I didn't even know.

5 years ago

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Verified Customer

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Lorraine Morin & Hyde Park, NY

It has worked very well for me so far. I haven't had any problems. They've been very cooperative and efficient. I just changed my unit to something else and they were very cooperative and helpful so I would recommend them to anyone.

5 years ago

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Verified Customer

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Anonymous Birmingham, AL

They always answered promptly and were so polite asking what you need and knowing what kind of assistance you need. It was hard to adjust the tightness. I have a very tiny wrist and it was always just a little bit too big and I was having to cut it because I like it shorter.

5 years ago

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Verified Customer

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Nancy Joe Columbus, OH

Every time I needed them, it went very smoothly and the help was here within a matter of a few minutes. They are very professional, when you call them if you're injured they stay on the line until help comes and that always makes you feel better.

6 years ago

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Verified Customer

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Anonymous New York, NY

Customer service was always there when I called them and they answered my questions. They respond very quickly. I went away and didn't realize that it had to be reset when I came back. It wasn't working and they called me right away to tell me my machine was off. I found them very responsible because I wouldn't have known that.

6 years ago

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Verified Customer

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Donald Tucson, AZ

The device is hard to hear for those with hearing problems. However after the alarm goes off, they call the house to make sure that everything is ok. Customer support has answered all of my questions and has been more than willing to help.

6 years ago

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Verified Customer

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Barbara Taylorville, IL

When I got it and accidentally rolled over in bed, I never get barked at our anything for making mistakes. When I need them, they're right there and they've been there two times when I have really needed them. When it's quite a ways away from me and I can hear the operator very well and she can hear me.

6 years ago

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Verified Customer

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Sabina Levittown, PA

Although I have never deliberately called you because I fell or something, I leaned against the table, the call comes through and they call back immediately and ask if there is a problem and they were very nice. There are very nice people that work for the company.

6 years ago

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Verified Customer

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Alberta Davenport, IA

I love their service and the people have been very helpful. It's convenient. It's not heavy, it charges easily. Its cheaper other than the other services I think the device is more versatile, it has good customer service and I like the price.

6 years ago

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Verified Customer

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Linda Citrus Heights, CA

I seem to get somebody right away, but it's hard to push the button. I don't know if I really get hurt, I would be able to push the button hard enough. The customer service seems to be very nice when I call them. They're very helpful.

6 years ago

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Verified Customer

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Paula

I haven't had a lot of contact with the customer service people but what I have had has been very good. They've been really good about sending somebody out even one time when I accidentally turned it off and turned it on again. My phone wasn't working so they couldn't get ahold of me so they sent somebody out which made me feel really safe.

6 years ago

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Verified Customer

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Jill

They are very nice and personable and friendly. They are really quick to respond, I've never had an instance where I couldn't get ahold of them immediately. The device itself is wonderful. You push the button and they're always on immediately. My only complaint with it is the long length of the cord. I keep getting it stuck.

6 years ago

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Verified Customer

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Julie

They were always responsive when we called to test it. We like the buttons the most because you can attach them to the wall and you can push them when you need help. All of the employees always seem to be very kind and concerned and I really appreciate that.

6 years ago

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Verified Customer

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Sharon And Richard

Several times when the button was hit by accident, somebody always called and they're very courteous about it. They're not upset or anything. They're always nice and pleasant when the call and talk to me. Two different times in the middle of the night when everyone was in bed, they said there was an alarm go off.

6 years ago

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Verified Customer

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Isbaella

A couple of times, I leaned against the sink and the button got pushed. The response is very quick. I just canceled it and it was fine. I need to ask a couple questions once in a while and the customer service is very helpful and very polite too. The device is handy and comfortable too.

6 years ago

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Verified Customer

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Ronald Las Vegas, NV

They've been helpful and courteous every time I've had to call them. It's compact and just easy to use. When they send a text when the button has been pressed the text itself is confusing I don't know whether to call them back.

6 years ago

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Verified Customer

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Pamela New Vienna, OH

We've had no trouble with it except for setting for setting it off on accident a few times. If you take it off and put it by your bedside over the charger at night and wear it then during the day, we've had no problem whatsoever with it.

6 years ago

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Verified Customer

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anonymous

One time I had to wait awhile to talk to someone, but most times they've answered immediately. The equipment has been very good every time I've needed it except once, there was bit of a delay and I just got a little anxious over it. They're very polite, they're very businesslike and they got everything done quickly.

6 years ago

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Edys Placentia, CA

I like the smallness of it and I don't know that it's there. I would recommend it to other people if they asked me. I'm pleased with it now, they've been very responsive too and answered any questions and I feel I can trust them and I would use them again.

6 years ago