Name: LifeStation
Rating: 4.5

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Verified Customer

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Alice Heusinger Hopewell Junction, NY

I certainly did not want the life alert system that one of my family members had. She had a contract that pretty much said she couldn't get out of it unless she dropped dead. She was also paying much more money than what I'm paying now. I'm satisfied with my choice and the service they give me. Whenever I've had a problem or accidentally pushed the button they were right on the ball and responded to me without any problems. I'm very pleased and I've already recommended it to a number of people.

6 years ago

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Verified Customer

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Doris Workman Walton, KY

Their advertisement was the first that I ran into so I just went with it. They're pretty expensive. The only problem I really ever had with them was when my mother accidentally pushed the button and then didn't know which button to press again to stop them from calling the ambulance. There was really no way for me to help and stop that from happening either and it caused us a bunch of trouble. It would be nice if they could find a way to stop the alarm from a different number. I don't know how much we got charged for that...As for the device themselves I think the box is fine, but they should do something about the durability of the strap for the necklace.

6 years ago

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Verified Customer

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Barbara Moody Pebble Beach, CA

I had been using a different company before and had a problem with interfering signals from Comcast. I was dissatisfied with it, so I decided to switch to them. Whenever I have to press the button I get an immediate response. Even when I accidentally brush against it and set I off, someone is always there to ask me if I need help. The device is a little bulky.

6 years ago

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Verified Customer

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Barbara & Clarence *Buck* Quinn & Buchanan Parrish, FL'

I received a letter from my union that recommended them so I decided to sign up with it. It was all very easy to set up. I haven't had any emergencies arise yet, but I've pressed the button by accident. When that happened they responded immediately. It made me feel very secure and I know that if anything goes wrong they will be there for me right away.

6 years ago

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Verified Customer

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Louis Jestmore Overland Park, KS

A friend of mine told me about them and since he said it was the best service there was I went with it. I had a couple of experiences where the thing goes off accidentally. On those occasions the came on right away and took care of me. One time I actually didn't answer and they called 911. The police came out and they checked on me, which I thought was very good. I love the service.

6 years ago

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Verified Customer

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Susan Arcur Valparaiso, IN

I was just looking online and I found them so I got it for my mom. She hasn't had to use it, but it has gone off accidentally. When that happens they call me back within seconds and explain everything to me. The device is really lightweight so she wears it all the time. The only problem is that the button is big enough for our dogs to push it by accident which causes some of the alarms we've had.

6 years ago

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Verified Customer

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Monte Preston Agoura Hills, CA'

I got something from Kaiser in the mail and they were talking about this service. I decided to go ahead and get it. I haven't had any reason to call them or push the button yet, but I've called them whenever I have a question and they give me the answers I need. The device is very handy, I like the bracelet one since I can wear it while I shower. The larger one is by my bed stand.

6 years ago

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Stephanie Gogarty Pacific Grove, CA

I had had a stroke and my daughter did some research to find something to help me. Customer service has been very supportive, especially when I lost the little white thing that goes on the necklace. It fell off of the black strap that it latches onto. They sent another one right out to me and I was very happy with that. The only thing is that they sent me the exact same model so it could fall off again. I think they should redesign that, especially since they charge you extra if you lose it. They were kind enough not to charge me this time because I objected, but still. I haven't had much experience with the machine, it just keeps doing what it's supposed to be doing. I accidentally pushed the button one day and everything worked exactly the way it was supposed to. If I had been in trouble I would've gotten help immediately. As far as the value goes, from the standpoint of having someone available all the time and instantly if you were to fall, it's good. But from the standpoint of paying 30 some dollars a month to just wear something that you don't use all the time, then it could be better. It would be nice for it to be somewhat more affordable.

6 years ago

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Verified Customer

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Katheryn Byrnes Chaska, MN

My son is the one that decided to get it for me and I guess it's a good thing that I have it. I really haven't had it for very long, but it seems to be working well. I haven't had any reasons to use it yet but I have had some conversations with them. They probably called me because I accidentally set off the thing, but that's alright, I understand. I'm glad I have it in case a time comes when I need to use it.

6 years ago

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Verified Customer

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Todd Mccafferty Chicago, IL'

I got it since I liked that it could go with me anywhere nationwide. Whenever I call them they are very responsive and professional. The service and device have been available and easy to access and understand. At this point I'm thankful that I haven't really had to use it yet, but I'm confident that when I need it it will do what they say it does.

6 years ago

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Verified Customer

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Shannon Britton Dalton, GA'

I got it for my mother since she had just fallen. She had a fracture and a dislocated shoulder, so it seemed reasonable to get it, especially with the price it had. We haven't really used it, but we've tried it out. It worked fine just then. We just have one base station and it has the microphone or whatever. I hope that if she falls the station will be able to pick up on it. We've only really dealt with customer service when we first started with it. They were fabulous and very accommodating.

6 years ago

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Verified Customer

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Clo Patton Tuscaloosa, AL'

The service was recommended by our friend and since i met our needs we went with it. We haven't had to call them or anything yet. We only had to call them when we initially got the service and things went fine then. So far everything has worked normally though. We haven't had to use the service for an emergency, but having that as security is helpful.

6 years ago

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Verified Customer

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Carolyn Koppelberger Zephyrhills, FL'

My girlfriend made some calls around to research. Not only did LifeStation have great prices but the people there were offering the service were well informed and very nice. They knew what they were talking about and were not pushy at all. I think the machine is just fine. My husband just wears the necklace. I've only had it for two months and we haven't had to use it yet. But, when we were setting up the system, the alarm went off and they immediately sent the emergency people. They got the right address and everything. We explained the situation and things were ok.

6 years ago

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Verified Customer

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Betty Feagans Newport News, VA

I didn't really get it myself. I have someone that takes care of my bills and things like that, he's the one that picked it out for me. I actually got a different one before and then I switched. I like this one better since I can use it anywhere. Whenever I call they come out here right away. The only thing they've had to do is lift me up, I've never really hurt myself so I haven't needed to be taken to a hospital or anything.

6 years ago

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Verified Customer

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Jeana Haley Indianapolis, IN

My mom needed something and I had just seen LifeStation advertised somewhere. Since they had a good pricing I decided to go ahead and sign up. We haven't had to use it yet, I mean, we haven't had them for that long, but we haven't run into any issues either. It's all really easy to setup and use. For my mom, who is older and lives by herself, it's a great help. We've been pretty satisfied.

6 years ago

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Verified Customer

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J.H. or Anonymous Denver, CO'

My sister who lives in Texas did some research and picked this one. It was a combination of things, including the training of the people in the call center, that made her feel better about getting the service. We kind of fumbled with the system at first but they were really helpful and nice about it all. My mom had a thing where she left and accidentally pressed the button. She had a very good experience with the person that answered though. They were nice and didn't shame her about the accident. They just made sure that my mom was ok. The necklace button that she wears around her neck has a crack in it already. It's not waterproof anymore. I think the should work on it a bit more to make it more durable. Still, we're grateful to have it, it gives us peace of mind to know that if my mom falls or something happens, she can get help and still be safe.

6 years ago

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Verified Customer

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Donna Thornhill Florissant, MO

I compared different ones and the LifeStation people were recommended by a satisfied customer. I haven't had to use it yet, which is wonderful. We've tested the thing though and the person on the phone answered and was very professional and articulate. The system was easy to set up. My mother, who is 87, usually finds it hard to use different devices, but she got used to this one very quickly.

6 years ago

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Verified Customer

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Lee Mitchell Statesboro, GA

I did a lot of research and they seemed to be the best ones for me. The gentleman that I talked to when I inquired about the system was very knowledgeable and helpful. He didn't pressure me to make a choice or anything. I really haven't had to use it, but I've tested it and it works fine. I like the lock box that they provide for your door. That's a unique feature that I'm pleased with.

6 years ago

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Verified Customer

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Robert Rocheleau Salem, NH

It was in the price range that we needed and it had the features that we wanted. On an occasion, my father unknowingly hit the button one time and couldn't hear the thing because he had a heavy coat on. They sent out medical services to find him and since he had moved they actually had to locate him. Luckily he was okay, but it was nice to know that they could find him. It's comforting to know that when he hits the button he can get medical help.

6 years ago

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Verified Customer

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Trinidad Roque Sacramento, CA

I got it through Kaiser and because of that I was able to get a really good price on it. The thing is very easy to use and setup. I didn't have any problems doing that. Customer service has been very courteous, even when I accidentally push the button. It's a good feeling to know that if something were to happen I can just push the button to get help. I'm very happy with it.

6 years ago

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Verified Customer

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Carol Timmons

Very dependable when services are needed. My Mother needed assistance. Life Station send EMT to her home after not being able to get her on the phone to check on her. They then called me (her daughter) and let me know they had received a signal from her and had sent emergency services to her house. I feel better than ever before about her having Life Station at her side. Fees are well worth the security.

7 years ago

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Verified Customer

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Dolores Krosnowski

Great response! I got the life station for my mom and also for my mother in law in hopes never to need it but was so glad I did! I was out and not to far from home when I received a call from the life station response team and before I could get home there was an ambulance there and a police officer to assist my mother in law from a fall! Can not say enough good things about this company!

7 years ago

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Verified Customer

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Sheryl May

Excellent service. We installed the system in my 92 year-old father's home as he lives alone. Fortunately, he has not needed to alert them for anything other than monthly tests. He has successfully tested it from different areas of his house. Recently, an electrician was making a repair at his home which required the power to be off and on for a period of time. LifeStation detected this and contacted me immediately to alert me to a possible issue with the system. Nothing was wrong but we appreciated the contact!

7 years ago

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Verified Customer

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William Rogers - Campbell Maryville, TN

We haven't had to use it, but that doesn't mean we won't have to in the future. My husband wears it on his arm, which is much more acceptable to him than around his neck. It gives me a lot of security. I know I can go to the grocery store or leave the house for a while without having to run straight back. If something were to happen, they can get him help.

7 years ago

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Verified Customer

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Andy Welborn Live Oak, FL

I bought it for my mother and she uses it daily. It makes her feel a lot more secure about living alone. She has the bracelet and the pendant, though she hasn't had to use it yet. She does test it occasionally and it always works well. On top of that, she always feels like she knows the people on the other end, which is reassuring. Using the device is fairly simple, and the people there always do exactly what they say they're gonna do. It just works the way it's supposed to. I have complete trust in LifeStation.

7 years ago

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Verified Customer

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Nancy Takacs Hampton Bays, NY'

It sounded good in the advertisement and since we needed it for my father we thought we'd give it a try. Thankfully he hasn't had to use it, but it's reassuring to know that it's there if he needs it. Whenever we call for the monthly check up, everyone is pleasant and nice to my father. He usually wears the necklace and we've had no problems until now. We're just very happy with it.

7 years ago

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Debra Graves Apex, NC

Whenever I call them, the people are informative, kind, and very willing to help me. Everything has gone well when we need them, contacting people very quickly and getting help out here as soon as possible. They always make sure that I'm not hurt or anything. The EMS, or whoever they send out to help me, know exactly where to look for the key to come in and help me. Since I wear the one on the wrist, it's very easy to touch it by mistake though, but other than that I've had a good experience.

7 years ago

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Verified Customer

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Jeffrey Bauermeister Fort Wayne, IN

I got it for my mother since she's 87 and she is at risk of falling. She never really used it in the time she had it, we ended up moving her to assisted living a few months ago. Still, during the time we had it, it provided us with peace of mind. Customer service was also very good, they answered all of my questions, gave me the information I needed, and explained all the benefits of the program to me, no matter how long it took. It was worth the money.

7 years ago

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Verified Customer

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Vince Lopez San Jose, CA

My mother was living alone and I was worried about her, so I got the device so she could have that protection. She never had to use it thank God, but every time we had a problem they were very helpful. In fact, during the buying process we had to make a change since my ex wife was paying for it at that time. We had no problem with that and everything went smoothly. Recently, we moved her back in with us but we decided we were still going to keep it.

7 years ago

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Anonymous Erie, PA'

Initially we picked I because of the price. My mother uses the device and I know she wears the device every day on her wrist. There's really no issue with it. Customer service is very thorough, responsive, extremely kind, and compassionate. They contact the people on the list we gave them to call in case of emergencies. They are always there if my mother needs help. We are very satisfied with it and it does exactly what we need it to do.

7 years ago

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Sandra Humpherys San Marcos, CA

I tried with other companies before switching to LifeStation. With the others, it seemed that the device would overcharge all the time and then stop working. Since the doctor wanted me to have one, my son and I decided to get LifeStation through Kaiser. It definitely works, maybe too well. I use the necklace and it's very lightweight and doesn't bother me at all. Still, it's very sensitive and goes off if I lean too close to the TV or even when I wore it under my shirt. Whenever we had false alarms, they still went and responded immediately to know if I was having trouble. Once I didn't even hear the emergency call and they went ahead and called my son. Since they couldn't get a hold of me, they ended up sending the firefighters, which was a little embarrassing. Still, I appreciated the response time.

7 years ago

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William Boyd San Antonio, TX

I've used it before when I had to get up and rush to the kitchen. I had a walker, but when I got to the kitchen I lost my balance and fell. I was able to press my button and they got someone to come pick me up. The only thing is that it sometimes goes off on its own saying 'emergency, emergency' in the middle of the night. I still can't understand why that is.

7 years ago

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John Chase Pilot Rock, OR

My doctor recommended it and since the head nurse was using it for her mother I decided to get it. I've had a couple of times when I needed to press the button and the EMTs have come out to help me. I do wish they had gotten out here a lot sooner, but I'm still happy with the service. I've hit it accidentally a couple of times, but they have always been very courteous and nice. Having it makes me feel safe since my peers are a ways off and I'm here by myself tipping over all the time.

7 years ago

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Rose Lakin North Pole, AK

I've used it more than 4 times and had the ambulance come here, even though we're way out in the country. I would've been in dire need if my daughter hadn't gotten this for me. I have buttons all over my house: in the kitchen, in the bathroom, in my bedroom, and in my living room. I feel safe because I know that I can reach help if I need it. The service is super, you just push the button and somebody is there, you don't have to wait. You can't get any better than that.

7 years ago

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Betty Grapp Lake Havasu City, AZ'

Thank god I haven't had to use it. I have been pretty safe, but since I've fallen before and broken my hip, my kids started telling me I needed one of those life alert things. I call them once a month to make sure that the unit is working and that the connection is good. They are always there to answer and ask you if you need help. They are very comforting. The only problem is that sometimes I'm busy, have company, or just forget to call for the monthly check up. I can't always make sure to do it on the same day, but it's been ok so far.

7 years ago

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Verified Customer

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Anonymous Gilroy, CA

We've had the service for both my mother in law and my mother and it has been dependable and useful. We feel comfortable having it, since both of them live alone. The other day my mother hit the button accidentally while she was doing yard work and emergency services went there very quickly. It has proven that it works well and gives you peace of mind. We have been happy with it.

7 years ago

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Verified Customer

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Irene Wright Tarpon Springs, FL

I got it for my mother since she lives alone. I just wanted to make sure that if she fell or needed help, she would have quick access to it without having to find a phone and dial the number. She has pushed the button on occasion without meaning to and a minute or so later she got someone on the phone talking to her. Thank God, she hasn't had to use it as of yet, but she does tell me she feels some comfort knowing it's there.

7 years ago

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Lois Plymale Pacifica, CA

I was with a different company but their necklace was too big. Since the prices were the same for LifeStation and that other company, I went ahead and switched. The only thing that I miss about the other company is that they used to call me every month to make sure that the thing was working and LifeStation doesn't. Other than that, I think the box that comes with the service is not great. I've actually complained to them a couple of times because when it starts saying 'emergency, emergency' it's too loud. It goes on for 3 minutes or so, and since I live in an apartment I'm afraid my neighbors just hear this thing going 'emergency, emergency.' They told me there was no way to lower the volume so I guess that can't be changed. It does take awhile to get an answer from them, but so do the other companies. I really would like to get the device that can be used outside while driving or visiting someone.

7 years ago

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Verified Customer

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Lawrence Barclay Newport News, VA

At the time we got it, the service seemed like the best option. During the time my mom had it, she thankfully didn't have to use it, though we tested it to make sure that it was working. She would put the device around her neck when she was all by herself. Customer service was always responsive when we needed help regardless of what it was. We are currently moving her to assisted living so we have to discontinue the service, still we were satisfied with it.

7 years ago

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Anonymous Cranford, NJ'

We got it for my mother since she is 92 years old. On an occasion, my 24 year old son had a seizure when she was alone with him. She remembered to hit the button and was able to call the police and get help for him all on her own. Their response is very quick and customer service has been very kind. The device is a little bit sensitive though, she has set it off just by leaning against it.

7 years ago

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Verified Customer

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Karen Mikich Flushing, MI'

We wanted something for my 87 year old mother so that she could notify people if she needed help. She has fallen several times because of her age and instability. Whenever this happens, the device automatically detects the fall and triggers an alarm. The company then just calls her to check if she is ok without her having to push a button. Customer service has been very responsive and pleasant to deal with. They follow through with special requests and keep my mom's profile up to date with the information we give them. They just do everything the way we would expect them to do it. The only problem we've had is that the device is really sensitive and, for instance, if the dog jumps on my mum's lap it can press the button with its paw. We've had to put a little box around the device so that doesn't happen. Other than that, I have been very pleased with the service.

7 years ago

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Wilma Nelson Jeffersonville, IN

My children got it for me since I had blood clots in my lungs and a lot of other medical issues at once. They were concerned that I'd be alone and falling. It is convenient, I just keep it on the table with my box of tissues so that it's out of the way but accessible if I need it. Now I also wear the neck thing all the time. I'm blessed in that I haven't needed to use it, but I check my system every once in awhile. When I do, they always talk to me and give me some of their time, it has been pleasant.

7 years ago

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Chuck Thompson Adel, IA'

My aunt had it in her house for a short amount of time before her son came and took her back to Georgia to live with them. During the time that it was up and running, it all seemed pretty easy to install and use. It worked properly and it was not to complex so she could understand how to use it. When we tested it they were very good at following through with every part of the operation. I was very pleased with it.

7 years ago

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Barbara Tessarolo Bloomingdale, IL

I got it because I needed to have one that I could wear in the house and take with me in the shower. Thankfully I haven't had to use it. There have been a couple of times where the monitor has gone off and I didn't know why. They were very helpful in clearing those things up though. I haven't had any problems with it and I feel very safe having. When I bought they gave me a couple of different prices. When I talked to a gentleman on the phone he told me it would be something like 32 dollars a month, but that if I paid for a year it'd be less. It was a bit confusing.

7 years ago

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Anonymous Corte Madera, CA

It has been very good overall. I haven't had to use it yet, but I do the testing once a month. Customer service has been good about responding to any technical things that might come up. My only concern right now is the battery on the watch. I know that a friend of mine had hers go out within two years, so I don't know what to expect of my equipment.

7 years ago

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Verified Customer

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Ann Oswalt Visalia, CA

I have COPD, asthma, and recently I found out I had congestive heart failure. On top of that, my lungs are failing. Because of all of this, my granddaughter decided I needed this since I live alone. It's now a necessity for my life. I just wear the thing around my neck every day, twenty four hours a day, seven days a week. I haven't had to use it yet, but I'll probably need it soon. It has gone off on its own when the electricity went out, but that's to be expected.

7 years ago

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Verified Customer

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Ivan Iniguez Tucson, AZ'

I got the service for my parents and they've only had it for a few months. They haven't had any issues, but I think my dad pushed the button accidentally a few times. Meds have showed up on some of those occasions, so I know the service works. As long as the batteries and connection work, they're good to go. I also like that they provide the ability to order a special lock to store keys for the responders to get in. It's a bit more money, but it's a nice feature. As for the device itself, even though it works fine, it looks like it's kind of aged, as if it was an older model. What a pay a month is not bad, though I'd like it if they offered some kind of discount or help for families with lower income. I know it's a competitive market, but it would help us and them in getting more customers.

7 years ago

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Bryan Turner Portland, OR'

I got it since it was recommended by Kaiser medical. Normally I have it on my wrist, but unless there's an emergency I don't activate it. The response team is very alert though. Whenever I have accidentally activated the device, they have responded immediately. They have responded to every inquiry I had and have been very polite, responsive, and competent. I do think that the device could be better. The velcro that you use to strap the wrist unit gives out in about 3 months and then you need to replace it. It would also be nice if they made the button recede further into the device so that it is harder to push it accidentally.

7 years ago

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Anonymous Portland, OR

My daughter in law got it some two years ago when I was moved to Portland. I was in my 80s then and they got me a condo to live on my own. Because of that, they decided I should have some kind of alert system in case I fell or something. Though, I don't know if I would've picked LifeStation if it had been up to me. One of the problems I have is with the lock that they give you so that the emergency people can come in. You see, there are two doors to get through if you want to get all the way into my condo. The lock thing is already installed for my own door, they did all that while I was gone, but if the emergency people want to get to my door they need to be let in to the condo area first. There's no lock for that. I called them and asked them what would happen if there was an emergency, and they said they would have to ring all the doorbells to be let in. That's no good though, all the people here are elderly and it wouldn't work on an emergency. I'll have to get another lock box for that, but I don't know if there's an extra charge or how that would go. On top of that I also think they take a while before they answer, though I'm not sure if that's how all the medical alert systems are. The necklace also bumps into things very easily and goes off, I don't like that.

7 years ago

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Verified Customer

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Pam Scholl Athens, OH

It's for my dad, and he typically wears it on his wrist. Whenever we've tested it, or if he accidentally sets it off, we always get a quick response and get taken care of. They answered all the questions we had and, when we needed an update, they gave me all the information that we needed. We've had no problems, and the device is easy enough for my dad to use, but not too sensitive as to have a lot of false triggers.

7 years ago