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MobileHelp

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7.5

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Author: Kaitlyn Short

LAST UPDATED: June 16th, 2024

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Star Rating

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4.6

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14,616 Reviews

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Carol

EXCELLENT SERVICE WHEN I FELL AND HIT MY HEAD and FOOT THE ALERT WENT OFF AND I TOLD ALL I WAS OK . THE RESQUE SQUAD CAME AND CHECKED ME OUT AND I DID NOT HAVE TO GO TO THE HOSPITAL. I HAD NO OTHER HELP AND NOW I KNOW THAT I CAN RECEIVE HELP WHEN NEEDED. I CALLED ABOUT HOW TO OPERATE EQUIPMENT AND RECEIVED EXCELLENT GUIDANCE ON THE PHONE FROM YOUR STAFF. THE DISLIKE I HAVE IS THE FEAR OF ACCIDENTALLY HITTING THE BUTTON . AS WE MOVE SLOWER AND NOT SURE HOW TO TURN OFF ACCIDENTAL ALARM. I AM PLEASED WITH THE QUICK RESPONSE AND PHONE CALLS NOTIYING FAMILY ABOUT OUR EMERGENCY. ALL WORKED GREAT. THANK YOU FOR YOUR HELP. I BELIEVE ONCE WE LEARN HOW TO DO IT ALL, WE WILL BE SAFER THANKS TO YOUR SYSTEM. WE HAVE RECOMMENDED THIS ALERT SYSTEM TO OUR OTHER FRIENDS (SENIORS) . THE ONLY FEAR IS ABOUT ACCIDENTALLY SETTING OFF THE ALARM AND WHAT TO DO IF Cancelling alert. PS ALL THIS HAPPENED AT 130 AM WHICH WAS IN THE MIDDLE OF THE NIGHT AND WE STILL HAD THE QUICK RESPONSE FROM EVERY EMERGENCY SYSTEM. OUR RELATIVES EVEN CALLED TO CHECK ON US. THIS ALL HAPPENED AT 130 AM IN THE MIDDLE OF THE NIGHT AND WE STILL HAD QUICK RESPONSE. WE FEEL SAFE.

7 months ago Edited April 22, 2024

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Carolyn

My husband has COPD and recently had a lung collapse. Had I not gotten to him in time; he would have died. Now, with MobileHelp, he simply puts the necklace on and I have no worries should this happen again. Also, I can run errands with the peace of mind that he will be okay until I return. We haven’t needed so far but the fact that we also have fall protection. The GPS alone tells them where he is should he need to call for help and I’m not here. It is the best investment you can make if someone needs 24 hour assistance. There is also a free lockbox to place the house key for EMS to enter your home with a secret code. No regrets at all for this purchase!

8 months ago

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Marshall S

It's pretty good for the value. There were a couple of technical issues with aborting an alert where it doesn't recognize my voice when attempting to abort a call to dispatch. Sometimes the red and blue lights blink on the central machine. According to the manual this would indicate a power issue but not sure from what. I can press test or unplug and replug in to get around it. There was one customer service issue I never saw any action on or heard an update about. I had ordered the product on 3/7 and the next due date is 6/7 from being on the 3 month per payment plan. But the package arrived a week late before I actually activated the system. I was trying to get the due date moved to 6/14 for that reason. First I tried sending a message through the app about this but heard nothing back. Then I spoke to someone who told me they put in a request and eventually I would see the due date change on the app. This hasn't happened though.

7 months ago

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Patricia Karakuc

I'm absolutely grateful that I got the device! Several weeks after purchase, I had a low blood pressure spell. I couldn't see clearly, couldn't dial my phone, but I could easily press my button and summon help. I'm not getting anything for leaving this review, I'm an actual customer. I also like that I can use it to summon help outside my house. I haven't had to yet and hopefully never will. This necklace gives me and my friends peace of mind that I can always get the help I need.

7 months ago

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Nancy

Sensitive motion detector. Really clear transmission so I could hear them calling me to ask if I was ok. I was in the bedroom and the GPS was in the dining room and I could understand what the agent was saying. I had not fallen but bumped my button and sent vibes saying that possible fall. I contacted them via GPs and told them to clear that it was a false alarm.

7 months ago

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Sarah

Have used my fall alert once right after l received my equipment. Worked fine but wait to get to an operator was a little long in my opinion. Cannot tell you how long it was because l didn’t time it. I know when one has fallen and needs help getting up, it seems like a long time. Have has several “ fall alerts” when placing unit on my neck but did the cancel alert.

7 months ago

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Kenneth

I purchased the Mobile help Alert DUO System for my 88 year old mother living independently after she fell and fractured a hip. Everytime I tested the system the service was instantly. The operators were just as concerned as myself and always nice even after a few False Alarms. I reccommend this system to anyone. And mom will always be using the system.

7 months ago

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Paula

My Mother loves her necklace. She puts it on first thing in the morning and takes it off to charge when she gets in bed. She told me that she feels safer because help is just a button away, no matter where she is, since she has the GPS and the Fall Alert. I don’t have to worry about her falling and her husband not realizing she needs help. We have only been a customer for a month, but so far I am very impressed. Please send another review after an Emergency. Hopefully there will not be one.

7 months ago

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Laurie Blackwell

I bought the button for my elderly mother. The positive is that she feels much safer with it on, especially if I leave for a few hours. The negative is that too often it’s much too sensitive (gently setting it down sometimes sets it off). Other times it doesn’t go off when expected…was accidentally dropped on the hard tile floor and did not go off. For that reason, I’m a little nervous having my mom wear it when I’m not around (eyesight and hearing are not that good). I do like the fact that if it does activate, we have time to cancel the call. I also like that she can take it with her if she stays somewhere else. Overall, it’s a good product and gives us peace of mind

8 months ago

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Donna Lee Houle-Angus Gaffney, SC

I felt much safer since getting MobileHelp. I’ve had. Three-week attack of Diverticulitis, a very bad cold, and an infected leg since my sweet husband passed away in December. Since I am now alone, I was extremely worried I would get locked in one of our dog kennels and wouldn’t have my phone, or fall and not be able to get up, etc. Now, I remember to have my “locket” on, and do what has to be done anywhere in the house! It has given me a wonderful sense of freedom!

8 months ago

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Rosalie Patch Farmington, NH

Jessica I have meant to call you. My son is at the Lahey Clinic since January. He is not in a place where he can have the system for now. There is talk that he may be able to go somewhere when/or if he survives. I have to tell you that this system was a lifesaver for him when his blood pressure dropped drastically and he was unable to move. He was able to contact MobileHelp . They were a Godsend and able to get him to CMC Hospital in a matter of minutes. It is a wonderful system and you are wonderful people. Please advise me of the next step I should take if my son survives and is able to live on his own again. God bless all of you . Rosalie Patch Center Barnstead NH

9 months ago

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Dave L Rockville, CT

I researched medical alert systems on behalf of my brother. MobileHelp appealed to me because my brother does not have a landline, the price was very good, and they had a variety of options to choose from. I would say the experience with MobileHelp has been excellent. Everyone I spoke to at MobileHelp was incredibly knowledgeable, helpful and professional. There was no pressure or sales pitch, they simply provided information I needed. They explained to me the various choices that might work best for my brother. The equipment was delivered in a short amount of time and easy to set up. Once ready, one of the staff at MobileHelp did a walkthrough with my brother and a friend of his to test the various components; bay station, wristband, pendant, etc to make sure there was connectivity. Although you can also do a self test if you choose. Because my brother has diabetic neuropathy and his balance is a problem, and he can fall easily. He feels much more at ease having the MobileHelp alert system. Dave

10 months ago

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Roy

My uncle and I have had all positive interactions with MobileHelp staff. There have been a few false alarms and I was thankful to receive email notifications and to hear that his interactions were positive with nice/kind staff.

7 months ago

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Lowenda Hallberg

Customer service went over and above. I got home from rehab not able to find my pendant. So a new one was to.be sent . Then my friend found it in the bathroom. I called back and the replacement one was deactivated with no judgment just compassion. Thank you.

7 months ago

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Jean Forbus

So far so good! The first night my Dad had the device, he did fall and they called immediately. Also several follow-up calls before the night was over. They are very helpful and easy to talk with. They are a much better deal than other companies and perform the same duties. I would recommend them to others in need of this service.

7 months ago

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Karen

It's fabulous. The best. I purchased this for my aunt. She fell and didn't even have to press the button. Someone came on the speaker and asked if she was okay. You have given her and the entire family great piece of mind knowing she will get help when needed. Thank you

7 months ago

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Nancy

so far, I haven't had any emergencies, but I don't feel anxious about having one! It takes a load off my mind. I put it on in the morning, and take it off at night, and hardly feel that it's on. I went for a walk the other day, and didn't need to carry my phone!

7 months ago

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Erika

Excellent rapid response from MobileHelp when my relative pressed her alert button on two occasions. EMS teams reached her quickly and were able to assist. I was also contacted by MH to keep me apprised. I feel much better knowing that help is only the press of a button away!

8 months ago

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Tom

Set up of my contact list got errors online. We had to go to plan B which was to dictate the contact list to a representative. She made several (non-critical) transcription errors which I have not taken the time to go back and fix. The wrist button is small for my wrist. It is a little tight even in the last hole of the strap. This makes it difficult to put on my right wrist (my watch is on my left) particularly with my slightly arthritic left thumb. Also, because the band is plastic (non-porous) it can get sweaty. It is too early (< 2 mo) to answer the optional answers later in this survey.

8 months ago

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Reply from MobileHelp

Hi Tom, We received your review and we apologize for any inconvenience. The wristband for our help buttons can be replaced with any standard watch band, and our Technical Support team is happy to provide any assistance needed with the equipment. We would like to contact you to help correct your account information. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Mar. 29th, 2024

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Alyssa Barnes

Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked

8 months ago Edited March 27, 2024

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Jerry Acheson

We've been fortunate not to need to use the devices. However, we accidentally set one off during our initial setup. The response was immediate. That gives us a lot of comfort that the response would be immediate if we did have an actual emergency.

8 months ago

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Alayna Bolen I

Got this for my father in law. He’s fallen twice in 1 month and received an immediate response. Last week he fell outside at 3 am and emergency crews located him in the driveway, he would probably be dead if he didn’t have the alarm.

8 months ago

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Betty Birmingham, AL

The timely manner on which the device was sent to our location was great! The instructions were simple to follow for the set up. We've had no issues and feel safer about our loved one. We would definitely recommend this device to anyone who needs it. Thankfully we have not had to actually use the emergency services yet.

8 months ago

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Hannah Cincinnati, OH

Although we ended up returning the device due to my grandmother not wanting to wear it, MobileHelp was FANTASTIC throughout the entire purchasing/returning process and the product itself. I highly recommend this product and the customer service is great!

8 months ago

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Paggi Ashburn, VA

My husband fell Sunday night and I received a phone call immediately alerting me a fall had been detected. Fortunately, his fall did not require medical assistance and we worked together to help him up. I feel much more secure and reassured his falls will be detected and if medical attention is necessary the appropriate actions will be taken quickly. I usually hear when he falls, however I was sleeping and wasn't aware that he had fallen. I feel much safer since we are using Mobile Help. Thanks for your quality devices and equipment.

8 months ago

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Martha North Myrtle Beach, SC

Having MobileHelp causes me to feel safe as I go along my day. I have set the alarm off more than once by mistake and was treated so well by the Helper. I did find the directions to be a bet confusing. However, one of my sons took a photo of each appliance and then wrote a clear, concise description of how to use it. That did the trick for me, I the directions right where I need them. I now know that I am getting the best help for being safe. I will be 93 in May and I stay active inside and outside my home feeling safe with every step. MarthaAnne McClanahan

10 months ago

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Shelley MS

The ordering process was ultra-simple, with a rep that knew everything I asked. The unit itself arrived quickly and just as described. It even comes with a doorknob placard to put on the door so you don't forget it when you go out and about. My favorite part is that the unit operates on cell phone towers, so no matter where you are, you can press a button for an assist. We had a problem with the lanyard, and another was send with no hesitation. Excellent experience with an excellent product.

10 months ago

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Joan Buckeye, AZ

I’m 78 yrs young and live alone. I had a stroke 8 years ago and have fallen numerous times, breaking my weak left foot twice. I FINALLY decided to get MobileHelp after my last fall last Nov. MobileHelp had the best reviews so I decided to purchase it. It’s the best decision I made and don’t have to worry should I fall or need help in the future. I like the fact that they have all emergency numbers, family and friends’ phone numbers stored plus the GPS can find me anywhere in the U.S. and Hawaii.

10 months ago

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Jeannie Lockyer, Realtor

Every single person I dealt with from sales, to customer service support and tech support were absolutely delightful! Very courteous, patient & respectful. They truly sought to understand our needs and made sure we were 100% satisfied before we left! Best customer service we’ve experienced in a long time! Highly recommend them & the product, half the cost of the “help I’ve fallen and can’t get up” company and 1000 times more friendly and respectful! I never felt they just wanted a sale, unlike the other company who was pushy, got downright rude to myself and my 93 year old mother, Mobile-help, took the time to make sure we had all of our questions answered and had a wonderful experience with them!

1 year ago

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Anthony Bieller Loveland, CO

While my mother was getting out of the hospital I was looking for I was looking for something to help her when she got home. I Called life alert and wasn't really happy When the dispatcher couldn't give me any information but wanted to send me a brochure in the mail. My mother was due to get out the hospital in 3 days and I needed something quick.. I called medical health and talk to Thomas and he walked me through it and I set my mother up That day and being that she Lives in Florida it got to her in 2 days and we were able to set her up With GPS and Fall protection. We got her pinged and put it on charge. I'm thankful that this product is able to follow her when she leaves the house. And because she has had balance issues I'm glad also for the fall protection. She's had it over a month now and still wears it every day so thank you. I did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last weekI did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last week.

2 years ago

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Thomas Hudgeons Orlando, FL

I wasn't going to write a review initially because we hadn't yet had to use the system thankfully. That changed the other day when my grandmother wasn't feeling well. She ended up being okay, but the peace of mind that the mobile help button provided was essential. She was away from her phone and it was the only option to reach out to myself and my father. The operators were very calm and helpful and got in touch with me within seconds. That real world test was worth the one year subscription alone. These devices are crucial for any person at a higher risk of falling or needing assistance at an unforeseen time. Thanks guys!

2 years ago

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Leslie Warbrick Gold Canyon, AZ

I fell at the mailbox and hit my head on the car hubcap. You called me immediately. I did not lose consciousness and was able to speak to the woman through the pendant. She was helpful, knowledgeable, calm, and stayed with me until I was safely back in my car. Three kind men picked me up and put me in my car. During this time she offered to send paramedics. I am an emergency room nurse and checked myself when I got back in the car. No signs of a head injury, I was able to walk and talk, and I did not lose consciousness. Therefore, I declined the paramedics. She recommended I not drive, but as I am now alone, I had to do a few things. She also offered to have a medical person check on me when I got back home. It was so comforting to be able to speak to a friendly person with medical training while I was going through this ordeal. My biggest fear was falling and not being able to get up. Having this lanyard has given me a new sense of security that I lacked before. I need to thank everyone I have interacted with since I went through the learning curve of learning this new equipment. All have been kind, patient, knowledgeable and very reassuring. I am less scared now to move around. I cannot think of any system improvements. The design and thought that went into developing the 24/7 support network has been exhaustive. My only comment is that is was not initially clear to me who to phone for questions. Should I push the pendant? I did not want to summon help for just a question. It would have been useful to me to have a phone number prominently displace for the user to call that was not an emergency issue. If there was a phone number available I missed it. Otherwise, I am more diligent about wearing the pendant because I know how wonderful your system works if I fall. Thanks, Leslie Warbrick RN PhD

2 years ago Edited January 10, 2024

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Shirley Luzier Alamogordo, NM

I am 90 years old and used your service on 10 May 21 when I fell in my living room and hit my forehead on my walker causing it to bleed. I was instantly connected to a person and explained my situation. They requested an ambulance be dispatched to my home for assistance. They also called my daughter to tell her what happened. She was able to get to me before the ambulance arrived and access the situation. When the EMTs arrived, she told them what she had found out about my fall and requested they transport me to the local hospital to have my head checked in case of a concussion or other issue going on. I was taken to the ER at GCRMC and my needs were taken care of immediately. When my daughter told me she signed me ip for Mobile Help 24 hour Emergency Monitoring, I told her I didnt feel I needed it, but I was so glad I had my pendant on when I fell and I reached help in a matter of minutes after pushing the button. It would have been extremely difficult if not impossible for me to get to phone to dial 911 considering where and how I landed after the fall. Having the Mobile Help was the best thing my daughter could have done for me so I can remain living independently in my own home and not worry so much about the what ifs. My solution is only a button push away for needed assistance should I fall again. I am very satisfied with the service from Mobile Help and highly recommend it for anyone that has a loved one living alone that they worry about their safety.

3 years ago

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Danielle Meissner Endicott, NY

The customer service agent, Stewart, was AMAZING with setting up the account. I believe we called on a Sunday evening and her was so polite, helpful, friendly, and patient. Stewart was also very clear with options and directions with set up. There were two of us helping our friend set this service up and he was very patient while we talk among the 3 of us to make decisions. I believe we have already accidentally bumped the button twice and each the response has been swift and understanding. I helped my 87 year old friend with this so that we all (including her) could feel more confident and safe in keeping her in her home. She is so alert and capable; however, mobility is an issue and the fear of falling creates a lot of anxiety for her. This has put all of us who love her and her more at ease. Thank you! The hope is you never have to use it, but if the time ever comes for an emergency I am confident in MobileHelp.

3 years ago

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EPJ Sterling, VA

Although I have not had to reach out for help, I accidently activated the alarm on my writ and didn't know it, all four of my contacts were called, and I was instantly called to see if I needed help. Additionally, I like the ease of the multiple alert devices that activate a call for help. i.e. Voice activation; Pushing a button from a device around my neck or on the wall to "no response" will automatically send help and notify my alerting the people on my "Emergency Response List". Also, the fall detector and the GPS navigational signal will pin-point my whereabouts if I am away from home and get into an accident, they can send help.

3 years ago

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Sue Nowell

I ordered this system on a Wednesday because I was having blood pressure problems. I live alone & was afraid I might fall. That Saturday I had to have a pacemaker implanted and when I came home it was had arrived. It was a week before I was able to get it set up. The Tec Department was very patient and helpful in answering my questions. They even ran the test & told me I could call back in a month & they would check it for me. I had to call back & tell them I had to move the lockbox to a more convenient location. That representative was helpful as well. Thankfully I haven't had to use the device but I have been impressed with the service so far.. .

4 years ago

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Alex

My mom’s caregiver was able to set up the system for her very easily. I got a text immediately after the system was installed to let me know it was up and running. I like that it is not intrusive for her. My mom does not realize she is wearing it which is a good thing because it took her a lot to get on board with getting a medical alert system. It seems to be holding up well. She hasn’t broken it and she sleeps with it. It was good for us that there was no contract and no high pressure sales and no monthly fee. Those were probably the biggest decision makers for us. It is a really good value. If anything happens I have peace of mind.

4 years ago

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Donna Klein

We recently received the MobileHelp unit and set it up. My father wears the wrist band all the time. In the back of my mind I always prayed that the unit would work if anything ever happened to my father. Yesterday, he was out in his back yard and was engrossed in measuring his yard for a new shed. He heard some commotion out in the front of his house, but went on his own business. A few minutes later, an EMT tapped him on the back and asked him if he was okay. Of course he was startled, but couldn't figure out why this EMT was in his back yard and how he even got through his locked front door. Apparently my father unknowingly hit the button on his wrist band which triggered the MobileHelp operator to call out to him. With no response, they called my sister, who also didn't respond due to her phone being in another room. MobileHelp called the EMT's to do a wellcheck on my father. They used the code I provided to MobileHelp for the lockbox and entered the house to find my dad safe and sound in the back yard. So...as much as I am glad this wasn't a real emergency and sorry that the EMT's went out on an unnecessary call, I am completely confident now in the MobileHelp system and am glad we purchased it for my 89 yr old dad. He enjoys the freedom he has in his own home and we are glad he has his independence. We will be keeping MobileHelp for a long, long time and recommend it to anyone how has an aging parent who wants to keep their independence. It gave my sister and I the relief we were looking for. Thanks for such a great product.

4 years ago

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Carolyn

Most definitely mobile help is worth the price for the peace of mind. When I initially signed up, everybody was helpful in explaining how it works and helped me to test all my pieces of equipment. There have been three times that I have accidentally hit the button. It send an alarm and they contact me by phone to see if it was a real emergency or if it was false alarm. They’re very nice about it. It provides me with a sense of security and is comforting to know if something happens, I’ve got it. I have passed out on the floor before and I am widow and no one else is here. It was just what I was looking for.

4 years ago

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Heather Ullmann Port Ludlow, WA

I purchased the Mobile Help Solo which gives me protection at home or away. Set up was very easy and device is simple to use. Love the mobile communication unit that can be taken out of its charging base and small enough to carry with you in your purse or pocket when leaving home. I switched out the black cord on the alert button that hangs around your neck with a gold or silver chain (depending on what goes with my other jewelry for the day). Inasmuch as I wear the button inside my top, all that shows is a nice gold/silver chain around my nec, Works perfectly! P.S. The wrist alert that was also included does not work for me as it is much too large for my very small wrist.

4 years ago Edited January 10, 2024

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Tara Hutchinson, KS

I love that you send not just the deal that you hang around your neck, but its power button and the wrist watch and even the door lock. I was with someone else and they were charging me over thirty dollars a month for just the deal you hang around the neck and it wouldn't even stay charged. I feel more secure with the lock box on thedoor and feel better that when I got out and if I do have another fall like I had in February that I can get a hold of someone quicker than I did get in there. I accidentally pushed it last month and they were quick to respond to it so I was very impressed by that. The only downfall is the price.

4 years ago

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Pamela Cypress, TX

They took care of me right from the start. He was patient. Afterwards they were very attentive, made sure it was working right and helped me when it wasn't . They were excellent. I used it when I was living in Florida. I was having shortness of breath and I didn't know whether to go to the hospital or not. I couldn't catch my breath; I just didn't know what to do. So I called them and they came out to me and calculated and that I really needed to go in the abulance and be snet to the hospital. They said that if I hadn't called when I did, they would have had to put a tube down my throat to get me breath.

4 years ago

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Eva Boscamp

When I was searching for GPS 24/7 the individual I talked to on the phone were polite, friendly, knowledgeable, and patient with the many questions I asked. I took down allp the information and then went to the Mobile Help website and read the reviews written by the users of MobileHelp. Even after all that I waited to see how I felt several days later. Then I called again ask a few more questions and signed up. I was given all the information about what to do when the Unit arrived I read all the instructions before I had my daughter-in-law went through putting it into use. I feel secure both in my home abd with the small unit I take with me when I leave my home.

4 years ago

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Margaret DeLude

I feel such peace and having this alert with me as in the month since the month of August last year I have fallen five times as an 82 year old and I live alone this is giving me so much peace I cannot explain it anyone that does not get it I don't know I don't know what to tell him I couldn't afford it but that couldn't afford not to get it this is where we pick our battles in life this was needed I have my safety I cannot always count on my neighbors being at home so now I feel nothing at all I have to do is press the button if I need to and someone will be here thank you so much Margaret delude

5 years ago

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Betty :Moseley Stockbridge, GA

I feel confident when I am at home and away from home that I have help only a few minutes away. I previously had a system which protected me at home but not when I was away from home. I fell when I left a store where I had been shopping and could not get up by myself. As soon as I got home, I got my mail out of the mailbox and found a copy of the AARP magazine. I had seen ads before on MobileHelp and thought about checking them out but the ad in AARP convinced me to call that day. I am so happy now that I feel safe when I leave my home because my protection goes with me. So easy to set up and I know that if I need it I can depend that it will be there..

5 years ago

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Anonymous

When I was getting started with their system, I had a lot of concerns and questions and stuff and they were always right there to answer it and they were very friendly, they didn't mind if it might have been a silly or stupid question. They did not treat it as such. I had some issues with the device being overly sensitive with movement. It would go off when there was no fall, just a slight movement. They rectified the situation by sending me out a different unit that had a different type of cord to hold it. I just got it a couple of days ago, I'm not sure I'm going to like this new cord and how it hangs. The equipment all seems like really good sturdy, quality stuff. I really tested the other one that they set up and that went well.

5 years ago

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Lois F.

They've always answer my questions. I needed a whole new account because I lost everything in a flood last September so they were very helpful in getting me started again. I like that there is a good mobile base her in the house plus a mobile unit that goes with me on a necklace and wristband. Use the wrist band all the time but I wear the necklace when I'm dressed up to go some place like church. I inadvertently set off my wrist alarm and when I got back from walking my dog, I had the local police and fire department and EMT's at the house wondering what had happened to me. I found them to be very responsive. I've had excellent assistance when I tested the equipment.

5 years ago

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Elena Wayland, MA

When I was setting it up I called them and they were incredibly gracious and took their time and walked me through it and explained different functionalities and the more they weren't sure about something they put me on hold. I've tested the fall detection capability which works very well the few times I've tested the button itself. I did a bunch of research before buying and Mobile Help looked like it was the most innovative with their products on the market and I felt very comfortable buying them and it was accurate in buying it and then in terms of customer support and usability and functionality of the product. It always worked and worked well and it's been a pleasure being a customer of Mobile Help.

5 years ago

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Greg

I am very pleased. I am grateful that I feel secure and knowing that I can just hit the button and I will get someone from customer service to call me in a matter of seconds to ask what the situation is. Once I accidentally hit the button and the girl was extremely helpful and calm minded. She understood my condition and that it was an accident. I was very pleased with that. All of their customer service is excellent, they are very kind and willing to explain things further, nothing compares to MobileHelp. The other companies I worked with did not make me feel very comfortable. I am grateful for the fact it is water resistant and I can wear it in the shower. I live is a senior community and I have told all my neighbors about it.

5 years ago

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Dora

I am allergic to nickel and I can wear it because it does not have nickel. It is affordable in the sense that you are getting state of the art equipment. Fall detection and GPS are extra so it is more expensive than some things but you also get more freedom. I take it with me everywhere I go. The devices are really strong and durable. Both are waterproof so I can wear it in shower. There is also a real person to talk to with the medical things. When I first set it up I was worried about false alarms and the fire and police departments showing up to my house because I am not good at technology. I had a tech person walk me through the entire process and it did not take long at all.

5 years ago