MobileHelp
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7.5
Overall Score
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Verified Customer
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Sandy Paulsen Wisconsin Dells, WI
I got it because it is mobile and I can take it with me anywhere in the United States. I really liked the idea of that since I can press the button at anytime and in any place and they can help me. Besides, I don't even have to have a landline to be able to use it. Another thing I liked is that it comes with a lock box and something you can put on your door so that no one has to break into my home to get me help. They were the only ones I found that offered that. I haven't had to use it, but we had an incident when my grandson accidentally pressed the button. All I had to do is hit the reset and everything went fine. They called as soon as it happened and were very helpful. I feel very secure with it.
6 years ago
Verified Customer
Review Source
Wanda Meier Terra Bella, CA
It met a lot of the needs my mother had, so I got it for her since she lives a couple hundred miles away from me. It was very easy to order it online, and everything got to her in a timely manner. She has had it for less than a month, so we haven't needed it. It is easy for her to carry it around though. They send you 2 devices and you have to carry the base as well as the lanyard or watch when you go out, but it's all very lightweight and convenient. I can maintain and manage the account via their MobileHelp App. Their customer service representatives follow up with you very well. They are very knowledgeable, understanding, and compassionate. They have also been very sympathetic to our situation and have taken notes about it. They are very in tune with our individual case. It all offers me a sense of security.
6 years ago
Verified Customer
Review Source
Susan Zeller Jenison, MI
They just offered more than the service I had before. I had the choice of going with a pendant or wrist button. They also had the little lock thing that you can put outside with an extra key and a place to store medical information, both to make it easier for police or fire department to come help you. I knew the pendant wouldn't work for me that well since it gets in the way when I'm doing things. That's why I carry one of the wrist things on my coat pocket and keep the other by my bed. It's helpful since I take my dogs out frequently and that way I have it with me when I go out with them or when I go to sleep. The little thing that's kind of a charger is in my bathroom. So far there hasn't been any real emergencies, but I've tested it a couple of times. They have been very polite and have answered all of my questions. In fact, I had to call them today about billing since they had my old credit card number and I wanted to pay by check this time.
6 years ago
Verified Customer
Review Source
James Gonzales, LA
It seemed to fit all the needs that we had and it was also within a price range that we felt comfortable with, so we got it for our parents. We've been called several times because my parents either fell or they accidentally set the device off. In the beginning we would get a lot of calls, sometimes even in the middle of the night, because my parents were still getting used to it all. Usually what would happen is that they would set off the alarm but wouldn't be able to reset it. They just had a very hard time doing that since they're older, so MobileHelp would call me. If I couldn't respond, they had a list of people they would call after, though I usually answered and at that point I would determine if it was a life threatening situation, if they had fallen, or if it was a false alarm. If I need to, I would just run over since they're right next door to see if they were ok. We think that the necklaces were too long, which made it easy for my parents to lean on it or set something on top of it. That was probably why there were a bunch of false alarms. We have re-adjusted the necklaces' length to make them shorter, and that has helped with the false alarms. Now my father's necklace is too short though. He was fallen a time or two and the thing hasn't gone off. I need to go back and adjust it so that it's long enough for it to detect a fall but short enough that the alarm doesn't go off if he moves his arm or something. We're just having problems because the piece that you use to adjust it slides around a whole bunch. Customer support has been really helpful and nice though. When I've called with silly questions, or when my parents were still learning how to use the system and set off the alarm, they never fuzzed and were always wonderful. The medical alert system seems to work well. The only issue we've had is that we can only have one box and that one is currently up in the living room. Since my parents are 80 years old and have a hard time hearing, it's hard for them to know if the thing goes off. Maybe I can move it a bit closer to their room so they can hear it better, but I'd like to have two of those boxes. If there was a way to get another one without getting an entirely different set of devices, then I would've done that. That way we could have one box for the front of the house and another one for the back to cover everything.
6 years ago
Verified Customer
Review Source
Richard Gagnon
From the ads that I saw, it seemed like their service would fit me best, so I decided to go ahead and get it for my husband. He needed it because he had fallen a few times before. He hasn't had to use it yet, but he wears it everyday. The people that I've spoken to have always been polite and informative. They're always there. Yesterday I tried calling to test it and it was all very easy to do, not complicated at all. It all happened quickly and we didn't have to wait around for a long time or any of that. I like the bracelet better than the other one we had. The other one was very difficult to put on and it fell off a number of times. This one actually fits him and hasn't fallen off. As far as I understand, two people could use the thing if they wanted to. My husband has two wristbands that I put away, they haven't been used, but I could wear them. I think that's a good feature and I don't really know any other company that does that. Price-wise it's very reasonable. I'm paying about the same amount as with the other company that I used.
6 years ago
Verified Customer
Review Source
Patricia Lawson Tucson, AZ
I had contacted one other company and I didn't like their pricing. I liked a lot more of what the young woman I talked to told me about Mobile Help, and I have been very satisfied with it so far. It was almost half of the price of the other companies that I contacted. My son is a former paramedic and firefighter, and he runs into a lot of different systems. He looked at mine and said it's very good, and very clear as to the buttons and everything else, and he thought it was a good system. When I tested it when I first set it up, they answered immediately. They were very quick answering, and they took my information that I was only testing it. They've been fine. I take the mobile part with me whenever I go out in the car or take the dog out for a walk or run errands. I have it out in the car in case I should have a problem in the car and I can't reach my purse or my pocket, so I have it sitting there, and then I take it with me when I get out to walk around.
6 years ago
Verified Customer
Review Source
Bill Hillebrand Penn Valley, CA
We got the service for my father. Thank goodness he hasn't had to use it, but he never takes the bracelet off. Anytime he is in his vehicle, or when he leaves the house, he puts the mobile unit in his pocket. So far we've only had it for two months, but they have been nothing but helpful to us. Even when we first called them they didn't pressure us for any information. I like their equipment since they have the option of the bracelet. Their competitor, which is FDA approved, does not have a bracelet for when you leave your home. All it has is the pendant which, at my dad's age, is something he won't wear. He's an old guy and he prefers the watch type of device. They are also very competitively priced. When we got it they had this deal where you could buy the service for a year with a discount. You could also pay month to month, but we decided to just get it for a whole year since it was a reasonable deal.
6 years ago
Verified Customer
Review Source
Paula Coffman Sun City, AZ
I shopped around and this one looked like the best for my husband and I. I haven't had to use it, I've only had it for about 2 weeks. I'm just glad to have it though. Primarily I have two wristwatches and one for the neck, but I'd like to have another pedant. The wrist one doesn't quite fit my husband's wrist and the one I have for myself just keeps turning. The button always ends up on its side instead of on top of my wrist. I have actually requested another pendant and I didn't have to beg or anything. I just explained the situation to them and they said 'yes, we will send you one.' Other than that, I carry the mobile unit with me whenever we go out together, and he carries it when he goes out alone. I feel better having it, especially after a friend fell in his home two weeks ago. He laid on the floor for fifteen hours waiting for someone to come and check in on him. To this day, he's still in the ICU because of that. I'm happy I got this as a way to plan ahead.
6 years ago
Verified Customer
Review Source
Annette Pfister Zirconia, NC
They have stayed in touch with me to inquire if I needed anything or had a problem or anything, so they have been aware of me. I've already paid a year in advance, so that's good that they still find it comforting to me to check with me every so often. A friend got one with another reputable company, and it was quite a bit cheaper than this one. This is the first time I've ever had one and it seems like all the bases are covered. I have never had to use it, but I keep it on. I would either wear the necklace or the watch band one. It appears to be available all the time and that gives me comfort. I bought another one for my daughters and they recommended it very highly.
6 years ago
Verified Customer
Review Source
Audrey Hosford Charleston, SC
I had used a Jitterbug before, but this seemed the best way for me to go. It's a great comfort just knowing that even when I go shopping, I'm not alone. I've already recommended it to other people. I did set it off twice by mistake, and once my husband and I were just going to walk two houses down for a few hours, so I left the fall pendant, the GPS thing that goes with it, and my telephone at home. We don't know what set it off, but the firemen came, and broke down the door because they got to the house before they got the security code. Then the police came down and walked us home. I cancelled the fall button and got another pendant instead. The medical alert was very quick even the two times I sent it off by mistake. It was right there. Even before I realized I had set it off, I got somebody talking to me. I think that support has been very helpful for me, and I haven't had it that long, but it's been very helpful.
6 years ago
Verified Customer
Review Source
Patricia Goff San Diego, CA
I saw the advertisement on TV. It's GPS located, so I called, and their salesman does a good job. They were very polite, they asked me what I wanted, I told him I want the whole ball of wax, so that's what I got. I have everything I need, everything I could want, and the only thing I didn't want, but took anyway, was that they sent a fall monitor, and it came a week before the whole package. It all does everything I wanted. I like to travel and It will go anywhere I go, all over the world, because it's GPS located. I wanted something that I could take with me, not just here around the apartment.
6 years ago
Verified Customer
Review Source
Sandra Reeves Pahrump, NV
It's working great, the response time is good. I set it off yesterday by mistake. I hit it while I was vaccuming, and they were very quick to respond, so I at least know that they're very good about getting back to you. They made sure to ask me again and at the end of the conversation if everything was okay. So I just think the response time is great, and I was really surprised that they're just right there. I only checked out a couple units, but because they have their satellite, that makes the difference. For me that was the answer, rather than the cost. They can follow me everywhere I go and it knows where I am. A lot of the systems don't do that. I wish I would have had it when I fell before. That's what prompted me to get more help. I'm here alone by myself, so it's great to have if something happens when my husband travels. I would recommend it to anybody so far.
6 years ago
Verified Customer
Review Source
Murray Gewirtz Brooklyn, NY
Between researching, consumer reports, and talking with my son about it, this one had everything I needed at the most affordable price. I have only used it so far to do testing and it works. One time I apparently hit it by accident and one of the buttons said 'in progress.' They did what they said they would do: they responded as if it was an emergency, asked if I needed help, made sure I was alright, and after that we were finished. It was a successful test. The only small thing that I've run into is that when I use my electric shaver, the cord of the neck button gets caught it, but it's nothing major. All I have to do is pull it out and it's all good.
6 years ago
Verified Customer
Review Source
Rebekah Peppers McDonough, GA
Their customer support people have answered my questions, and they also reached out to me to complete the medical information for my mother. The parts that my mom would be wearing are not overly intrusive on her; it's the watch or the pendant, so it's not something that's big and bulky on her. It seems to be user friendly. The instructions included provided the necessary information, and so far it seems to be meeting her needs. It was recommended by a friend who was in a similar situation with her parents, and I would certainly refer them to other friends who are in similar situations with concerns about parents falling when they're not around.
6 years ago
Verified Customer
Review Source
Nancy Dalti
I looked through the AARP magazine and there were three or four of them there. I just read the different things that they had and I chose MobileHelp since I liked the idea of having a GPS thing that I could take with me when I went anywhere. Plus, they also gave me the lock key. I wear the necklace every day, though I don't like the black thing that the button hangs from. It just kept rubbing on my neck, so I just put it on another chain that I had. I take the mobile device with me wherever I go. I find it easy to carry with me, they even gave me a case and everything to put that in. Thank god I haven't had to use either one of them, but I feel safe having them. The price was right and I'm happy with it.
6 years ago
Verified Customer
Review Source
Robin Oxfeld
Fortunately so far I haven't had to use it, but I have the necklace on during the day and at night I wear the wristband. It's just easy to use and I haven't accidentally set it off or anything so it's always working right for me. It's just a lot easier to have around; I was using an old cell phone in the bathroom because that seems to be where I fell a couple times and hit my head on the bath tub. I knew they were the right company for me just by talking to the gentlemen who helped me, because other companies didn't even bother to take any time to explain anything to me like he did. Their people seem to know what they're talking about and I just feel very comfortable with it. Half the time I don't even know I have it on. I already have recommended it to a friend.
6 years ago
Verified Customer
Review Source
Anonymous O'Fallon, MO
I got them because they have the GPS monitor that you can take with you when you leave home and I liked that feature. I take it with me whenever I leave the house to go to the store, to church, or if I'm just taking a walk. I haven't had to use it, there hasn't been any accidents or falls lately, but the button is very efficient and it works properly when I do my tests. I get a good answer right away. There was a mix up with my subscription when my next payment was coming up. I called one of their numbers because I wanted to change the payment schedule so I could pay monthly instead of annually. I got a hold of a salesperson who said she had a great new deal that I could get and save like $73 if I was new or something like that. I didn't pay close enough attention and she wasn't actually listening to me and, in the end, she created another account for me. Everything got messed up because of that and I was really unhappy with it. It took several days to get it all straightened out. The customer help department was really helpful in sorting that out though. I feel like it's a little expensive, but I'm still happy with it all.
6 years ago
Verified Customer
Review Source
Patsy Burdette Jackson, GA
I was unhappy with the company at first, mostly because they refused to give us the original price and other problems that we ran into. I got my equipment not too long ago. When it got here it turned out that I had an allergic reaction to the wrist bracelet. I called them to tell them about it and they said they would have a brand new one for me. I wasn't sure how long it would take for it to get here, but it arrived in less than a week. They were very prompt about that and I appreciate that. I haven't had much experience using their emergency service though. I've only used it once when I slid on the floor in the morning. I needed assistance to get up and they got here promptly. They did what they said they would do. The other service that we used to have was a little less complicated in how the company worked, but this one is cheaper. I'd rather go with the cheaper approach and just deal with a new and more complicated thing.
6 years ago
Verified Customer
Review Source
Kenneth Emory Baytown, TX
I got it since I live by myself and I have kidney failure, COP, heart failure, etc. You name it, I probably have it. Because of that I can hardly get around and in the past I've fallen and punctured a lung. That's why I use the pendant and if I go somewhere in the car I use the GPS one. I've never had to use it, though when I first got it my ex-wife went and set off the alarm by accident. There have been other accidental pushes and I actually tested it after I first got it. Every time they have responded within 20 seconds, maybe sooner. Both buttons have been tremendous help. I've been scared of walking, even to the other room, because sometimes getting up too fast can end up with me falling. Last year I actually caused $10,000 worth of damage to my car because I just blacked out when I was leaving the driveway. I think this is something that someone in my condition should have.
6 years ago
Verified Customer
Review Source
Daniel Belbeck Rochester, MI
Between their price and the reviews that they have, the service just seemed like a good fit for what I needed. I got it some three weeks ago and I haven't had to use it yet, but I wear it. Since I'm a type one diabetic, I need to have this around to be able to call someone if anything happens or if my sugar drops. If I didn't have it, I wouldn't be able to make a phone call and get help. With this, all I have to do is push the button and they can come help me out. It gave me a lot of security, especially for when I go and take my dog out for walks. I don't have to be around the house all the time. I really haven't had to deal with customer support that much. The set up was really simple to do and they were nice throughout it. We just had to plug it in to be able to make a phone call, put down our list of emergency contacts, fill out some paperwork, and hang it on the refrigerator. It was phenomenal. The device is very simple. I just put the thing in the charger when it needs to charge and wear the pendant or the bracelet. I haven't had any problems to date. I like the way the pendant and bracelet are made, though one of the buttons has gone off on its own. In that one device, the button is a bit too far out and it's very easy to press it when you don't need it. Though the other one is just high enough that it's easy to get to it but not so easy to press it by accident.
6 years ago
Verified Customer
Review Source
Dorothy Smith Chicago, IL
There were several reasons why I picked them, but amongst them was the price and the information that they gave me when I call to ask about it. Customer service was very helpful with that. The directions to use it are explicitly, simple, and easy to understand. I was able to put it together and test it within half an hour of getting it. I just read the directions. I haven't had to use it yet, I've only had it for 3 weeks or so. Besides, the weather has been cold lately, so I haven't made that many trips outside and, when I do leave, it is to run errands or buy groceries. I do take it with me when I do that and check to make sure that it's charged properly and everything. I wear the medallion around my neck since my skin is sensitive to metal and the wrist one causes me to break out. Other than that, I really appreciate the lock box that comes with everything else in the box. I was able to put it in place easily and it's convenient. If anyone is coming to my aid they can use it, and it's safe enough that curious people can't get to it. I think they're the best among the best.
6 years ago
Verified Customer
Review Source
Kristie Phipps Nevada, MO
I got it because of the fall detection pendant. Actually, about 10 minutes ago, I fell down the stairs 3 times. When I finally got myself up, I was trying to make it to my chair and fell again. They called me very promptly and contacted the EMS for me and what not. In the end, I was able to get to my chair and I cancelled the EMS. Every time I've contacted customer support they have been able to instantly answer my questions and explain everything to me. The device works well, though for its appearance it's not that great. Since I have to wear it all the time, it'd be nice if it looked more like a piece of jewelry instead of the way it looks now.
6 years ago
Verified Customer
Review Source
Lois East Lansing, MI
I had seen others like this one advertised on TV and on a AARP magazine. My relatives were just telling me that I needed to get a button, they didn't really care much for which one, but they wanted me to have one. When I saw it on AARP I tore out the page and made the phone call. I've never really had to use it, there just hasn't been a time when I needed to push the button, I just wear it. Still, I think they respond quickly which is very important in case of a fall. There are multiple little units that have barked at me when I accidentally push the button. That keeps emergency services from getting tied up. The system works well. They call, you respond, and they come if you need them, that's just the plan. I like the necklace button, it's super and it can go right in the shower with you. I haven't worn the watch yet, but as I mentioned, the other two things, units, have barked at me a couple of times. Once it happened when I was setting it all up to let me know that it was working. They now have a unit that's about 2x4 in size and that you can carry with you in a container wherever you go. It all does what it's supposed to do. I don't know what it costs exactly, but compared to not having anything in case you fall, it's worthy it.
6 years ago
Verified Customer
Review Source
Rosa Feinberg Miami, FL
Mobile Help was right for me because it has a fall feature, and you can use it in the shower. They were helpful with setting the equipment up, and they answered questions. It's comfortable. I carry it with me all the time, and fortunately I haven't had to use it. The only problem I found is that the fall detection mechanism is so sensitive that if you bend down quickly they think you're falling, and then you have to run around and find the master control in order to tell them you're alright, but if you have to have an error that's a good error to have. I also wish there were a gauge to know how much battery usage is taking place.
6 years ago
Verified Customer
Review Source
Ted Petroulis Wilmington, DE
I actually saw it in a brochure in a doctor's office and just decided to call the number. Things just went from there and I got it. I haven't had to use it yet, but I take it with me wherever I go. Customer service is well informed about their product and how it works. They are very knowledgeable, helpful, and patient. They always answer the questions that you have and, if they don't know the answers, they always check with someone who knows. Sometimes you gotta wait on hold for fifteen to get an answer, but I still think they are very knowledgeable and passionate about the company. When I've called them they were there immediately to help me set it all up. The device comes in a nice case. You can also wear it around your waist and there's also an option to use the other one as a necklace or a watch. You can even wear the watch to bed.
6 years ago
Verified Customer
Review Source
Kathleen Pappas North Fort Myers, FL
I saw their ad and gave them a call. The man that talked to me was open and rather convincing. He also told me that if I didn't like it or if I wasn't satisfied, I just send it back. There was no contract and I liked the idea of that. The price was also fair for what I was getting. A bit over a month after I got it I went and tested it and the thing just didn't work. I called customer support to see if they could help me and they told me to drop it, to push the button, and do all these things to see if it responded. All the while, I was wondering if it was an actually brand new button or if they just recycled everything. I mean, I was hoping it was all new since I had just gotten it. Though the device has now gone off on its own a couple of times. Once it happened while I was driving. I wasn't breaking really hard or anything, it just went off. I was kind of upset about that. When it happened again at a friend's house when I bent over, it made me nervous. I don't know what'll happen if it goes off in public. Still, customer support is good, they answer calls pretty quickly and they're very courteous too. They don't rush you like they have somewhere else to go and are very patient.
6 years ago
Verified Customer
Review Source
Gloria Cumberland, MD
I got it since at the time it was the one that you could use while away from home. I've never had to use it, but the device is not really comfortable, the design could be improved. I wear the wristband and it bothers me since its hot and it bangs on things. The one I wear around my neck at night is a bit too big. I've gotten great customer support from MobileHelp though. I haven't had an emergency but I've tested it while in a different state. They were able to find me right there and it all went wonderfully. I'd also like to point out that my daughter has one too and she has used it several times. They make me feel secure. The service is a little pricey though, there's cheaper options out there.
6 years ago
Verified Customer
Review Source
Lucille Cervasio Boynton Beach, FL
I had signed up with a different company, LifeAlert I think, and when I got the paperwork and everything I realized the device only covered me around the house, some 400 ft from the unit. If I went out of the house to the public school or somewhere else, I wasn't covered. So, I just dropped that one. After seeing advertisements for MobileHelp I decided to give them a call and get some information. I was happy with what they told me and I signed up with them. My husband helped me set it all up and put it by the bed in case something happens during the night. I haven't used the watch yet, but it's a comfort to know that it's there. The button is easy to use and it's not really bad looking, I got the white one. I would rather use jewelry but it's good to have it with me when I'm out of the house.
6 years ago
Verified Customer
Review Source
Charles/ Scolley Merrill, WI
I was looking for something like this. Every other service that I looked at just works inside the house and that was not what I wanted. I've traveled from home; 5 miles away, 25 miles away, and I wanted to have something that could go with me everywhere. Besides, we like visiting my sister, her daughter, and her grandson, who live in Indiana. I wanted something that could work in between here and there. After calling and talking to them, I decided to order it. I wear it from 8 o'clock till 6 o'clock. It's not really all the time, but those are the times when I want to be away from home doing stuff outside. I have a shed behind my home where I do wood trinkets for my wife and I have it with me in case something happens back there. That way I can get help if I need it. I strongly believe in their alarm system. On one occasion I was out clearing out packed down snow that had accumulated outside the house. I was just letting the shovel fall and hit the snow so that it would loosen up. In that time, we got a call from them asking me if I needed help. Apparently the button thought that I had fallen and it notified them of that. The device was pretty touchy and in fact they advised me to wear a slightly longer cord with the necklace so that it wouldn't be as sensitive. It's still pretty easy to set it off, and I'm glad for that. Customer support is right there as quickly as they can and I know they try their best to do that. I think everybody should have something like this, especially because you never know when you might be in a situation where you need to get help ASAP.
6 years ago
Verified Customer
Review Source
Patricia Wright Scio, OH
I saw it on TV and it all looked pretty good. I talked to one of their sales people and they told me everything I wanted to know. The service has a GPS system which means that I can go anywhere I want to and if I need help all I have to do is push the button. On a regular day I wake up at 7:30 to walk my five small dogs and take them outside. I take the GPS thing with me and the watch when I do that. After that I go, water and feed the chickens, and then come back home to do some chores. After that I just spend the rest of the time at home. Sometimes I'm alone since my husband is a truck driver. Me having the system makes both of us feel better. I have someone there that can take care of me if something bad happens or if I pass out. It's a handy and helpful system. I've enjoyed having it very much. It's also very affordable.
6 years ago
Verified Customer
Review Source
M.S. Amarillo, TX
I used to have another company, but it only covered me around my home. I needed it because I had just had a hip replacement surgery and it kept popping out. In the end I had to have a reset surgery to get stabilized. After all that I still wanted to have some assurance and help, but I wanted something that would cover a larger area, so I switched to MobileHelp. They've been really good about answering our questions and getting the unit up here and running well. They helped us set it all up and I'm very happy with it. The devices are very similar to the one I had with the other company. So far though it's just very easy to use and I like the wristbands and the necklace pieces.
6 years ago
Verified Customer
Review Source
Mildred Schellenbarg Piqua, OH
I was always falling and my children were concerned about me. They told me I needed to have something that I could carry around with me to call for help. At first I thought I could just carry my phone with me and that that would be enough, but then I fell and didn't have that anywhere near me. After that incident, I just went and got it. I'm going to be 93 soon, so I keep it close in case I need it. I always lay it on a stool or somewhere nearby when I take a shower or when I need to get out of my chair. Customer support is always right there whenever I need them. Even if I press the button by accident, they're always right there for me. I really like it, though I've had to sacrifice a few other things to pay for it. That's ok though, when you need it, you need it.
6 years ago
Verified Customer
Review Source
Mary Decker Pottstown, PA
I checked around and looked at a lot of them and they were the ones that gave me the best features. I also liked that it was good to use all over the United States. I haven't had to use it yet, thank goodness, but I wear it all the time. I accidentally bumped it on the kitchen table while we were eating supper. I got an immediate response from them in my monitor and I assured them that I was ok. From that I knew that it worked and I was pleased with it. Even when I test it, they want to make sure it's a test and that I didn't actually fall. It makes me feel secure. Right now I just wish I had had it when I fell and was on the floor for almost two hours.
6 years ago
Verified Customer
Review Source
Max Cornwell Shelby, NC
I did an internet search for different kinds of alert systems and MobileHelp was the highest rated one that I found. After looking at the resources, equipment, cost, and response that they have, it felt like they had the best system to meet my family's needs. My father is the one that uses it. He has the call button and the one that detects falls automatically. There have been several occasions where he didn't press the button, but an alarm was triggered. Even though it was an accident, MobileHelp still responded and cleared things up pretty quickly. He has also used the button when he falls and the response has been very quick and efficient. Their equipment works 100% effectively. They have always called us within minutes of the alarm going off and there's little delay time between my father needing help and us being contacted. It has done what it's supposed to do so far. I'm 100% satisfied with it. It's also very competitive and affordable.
6 years ago
Verified Customer
Review Source
Betty Waycaster Quitman, GA
The brand that I used to have was constantly going out and I was left with no button to push, it just didn't work. I also wanted to have something that I could take with me when I went out, so I got MobileHelp. I haven't had to use it yet and I hope all my falls are behind me at this point. We called them yesterday to test it and they answered quickly and everything. They are on top of it. When you push the button they are right there in a hurry, it was really great. I know it works because of that and because of word of mouth. I know someone from Alabama that comes here, she wears it around her neck, and she has told me it works.
6 years ago
Verified Customer
Review Source
Robbie Elliott Tylertown, MS
They can cover me 24/7 in any place that I am, that's why I got them. I've set it off by accident 3 times...and I actually just started wearing it a week ago. Customer service is very courteous though. They are very clear and I can understand them easily. They've responded immediately to any accidental alarm. I feel confident having it, especially when I compare it to the one that I had before. That one only covered up to 200 ft from my house. The one thing that bothers me is the base unit that goes next to my bed. At night the white light is very bright and I'd like to know if there's a way to turn it down. It's worth the cost though. It gives me peace of mind and it's also worth it for my family and friends.
6 years ago
Verified Customer
Review Source
James Maloney
The biggest thing when I was making my choice was the fact that it has GPS. I wear it all the time. I'm 85 years old and I live alone in my house. I mean, my granddaughter lives with me, but she works all day and I'm here by myself most of the time. Instead of taking a chance and falling, which I've done a few times, I'd rather have something that could call emergency services without me having to reach a phone. If I go outside I have the GPS so they could come and find me that way. I've only had it for a short time so I haven't had to use it for a medical emergency. I've been setting it off by accident. Those poor people have had four different calls from me in one night, but I guess that means the service works. They get back to me right away and everything is fine.
6 years ago
Verified Customer
Review Source
William Miller
There were a lot of different things that led me to get this one. One of them was that this one had me covered wherever I went. The other ones I looked at only covered me up to 600 ft away from the base, which wasn't sufficient since I travel a little bit. I needed something that I could count on wherever I was. On top of that the button is even waterproof. I use the necklace when I'm in the house. When I go out, since I use an electric wheelchair, I just put on the wristband since I don't need the fall detection there. Naturally, I always carry out the base unit with me. I've had no difficulty speaking with the people on the phone and everybody has been pleasant and helpful so far. I haven't needed to use it yet, but I feel good having it, especially considering my age and my illnesses.
6 years ago
Verified Customer
Review Source
Eythel Stevenson Santa Ana, CA
I don't even remember how we decided to pick it. We had been looking around at different companies and I found this one advertised on the AARP or the AOPA and I decided to give it a try. I haven't had to use it at all yet, I've only had it for two weeks or so, but I wear it. Customer support was very good and helped us with everything when we were getting started. They walked us through opening the box, putting everything together, plugging it into the wall and having it ready to go. They were very pleasant and knowledgeable. It showed that they knew about their product. We've had no problems trusting them and that's a very important thing. They're in the business of helping and saving people who fell or had accidents, that's why they have equipment and people that you can depend on. The equipment alone is no good, no matter what you pay, if the people behind it are no good. Plus anything that can help me get up after I've fallen is worth the money. I don't think I could equate any amount of money to saving my life if I need help.
6 years ago
Verified Customer
Review Source
Anne Hunter Point of Rocks, MD
I went on the internet looking for something like it and MobileHelp just had all the features that I wanted. When it got to me, it made me feel really secure having it. On a typical day I usually just take it with me when I go grocery shopping, run errands, or when I'm taking a shower. If there's an emergency I can use it to talk to them or Tom. That way, I don't have to carry my phone everywhere. I haven't had to use it so far, but there have been a few occasions when it went into emergency mode and they called me. All I have to do when that happens is tell them it was a false alarm. Whenever I call them everybody is very knowledgeable and considerate. Even when I push the button and sound the alarm by accident everyone is kind to me and they explain everything well. It just works very well. Even when the wind here knocks out the power, it all works. I feel secure with it and price-wise it's about the same as other places and they offer about the same things.
6 years ago
Verified Customer
Review Source
Julia Tedesco Augusta, GA
I was very pleased when I found MobileHelp. The main reason was that I didn't want anyone kicking down my door to try and get to me if I was really hurt. For that they have a lock that you can put outside your door. That way, emergency services can just get the key and come in. That was really what convinced me in the end. Actually, we just got it some 4 days ago. I've been in the hospital for the past few days because of low blood pressure, so I really haven't had a chance to use it. I have a watch, a little monitor by my bed, and a bigger monitor out in the living room. When I wear the watch, I usually just do that during the day since my husband is at home at night. It's a very fashionable watch. The salesperson that talked to us about that was really helpful. The button also came with clear and concise instructions. They're just a ten out of ten sort of company.
6 years ago
Verified Customer
Review Source
Mario Perez San Antonio, TX
This is the only equipment that I tried and I haven't had any problems with it. It has worked from the day that I took it out of the box. I use it every day. There's not a day that goes by that I don't put it on. I just use the thing that goes around my neck. When I first got it I did a couple of things that activated it. They came on the thing and called me to make sure that I was okay and kept asking me if I was sure. I just told them that it had been an accident. I kind of hate it that they have to keep asking me if I'm ok, they should just take my first 'okay' as the sign that I'm alright. Still, I thought it was really good since they were really concerned about me and making sure that I was actually ok. It all works immediately, all I have to do is push the buttons and in a couple of seconds someone is right there. It's better than what I expected. It does exactly what it's supposed to do. I've been fortunate in that I haven't needed it, but I know that it's there.
6 years ago
Verified Customer
Review Source
Gayle Cullar Van Alstyne, TX
At the time we had been using a different service so we didn't really feel like we needed a home security system with a medical alert on it. When the contract for that service expired we just looked around and MobileHelp appeared to be simple to install and use, plus it felt like it would cover our needs. The device was delivered promptly and it was all easy to set up. We've only really had it for about 10 days so we haven't really had a reason to use it. I did drop the pendant by accident once and since it has fall alert the alarm went off immediately. It was simple to delete the alarm and tell them that it had been a mistake and that there was no emergency. Because of that I know it works. We feel like it will meet our needs. Everybody that we've talked to has been helpful.
6 years ago
Verified Customer
Review Source
Charles Cosgro Dearborn Heights, MI
They were the first company that caught my eye and got me thinking about a service like this. They got good advertising. I haven't had to use it yet, but I've tested it the other day with my son. They called and asked me if I was alright and I just told them it was a test. It worked just fine. If there's ever an actual problem I can just push the button. According to what they said, I should be able to get the service everywhere. No matter where I go or travel to, they can get in touch with me and I can get in touch with them. They can notify the authorities and my three contacts of my location so they'll know what's going on. What I hadn't realized is that the two different pieces that they have can be a bit of an issue. They have different pieces, like the jogger one and the necklace piece that hangs around my neck. I'm happy just with the wrist one, though sometimes I take the necklace one with me on my belt or in a pouch. I haven't gotten a bill from them yet, so I don't know how much it actually costs. I know that my sister uses a different company but I'm happy with mine and she's happy with hers. It's almost like buying a car you know, some people like Chevrolet's some other people got more money and they might want a Cadillac, it just depends.
6 years ago
Verified Customer
Review Source
V.W. Corona, CA
I used to be with a different company and they just wouldn't stand behind their service and the product they advertised. Their unit was just not working or charging right, so I decided to switch to MobileHelp and give them a try. I've already fallen once and I don't want to just be left lying on the floor. The man that I talked to was very supportive and he reassured me that if anything went wrong they would replace it. The only exception was if I broke it myself of course. I've only tested it so far but it's nice to have the mobile unit. It's exciting to know that I can get help anywhere, especially since I'm still getting over two hip replacements. I love the base unit. The buttons are large and easy to read. It's also nice since it's like it talks to you and it's easy to increase the volume. That's important to me since I'm going to need hearing aids soon. I know that if I need it I have the help available, and that's important to me.
6 years ago
Verified Customer
Review Source
Morris Cochran Valparaiso, IN
I just looked at many of the companies that offered this service and decided that their deal was the best one so I went with them. I haven't had to use it much, but I feel secure having it around my neck and in the house. The device is good, and it all seems to be a good system. It's logical and it works. My wife passed away a couple of months ago and my family, my children and step children, have all given me a lot of their time. They have been concerned about me and I wanted them to be able to live their own life as much as they could. This gives me the assurance that I'll have the help that I need without bothering them. I think it's wonderful.
6 years ago
Verified Customer
Review Source
Bill And Phyliss Coldwell Niantic, CT
I got the system for my parents. The representative that worked with me was very knowledgeable and also had his own parent on the service, that was a big selling point for us. He wasn't pushy or hard on selling but rather more concerned about my parents. I decided to get them the mobile and home units so that they could speak and hear someone no matter where they were in the house. We only really had it for a short time, but during that time they had a power outage, and MobileHelp alerted us so we could go and check on them. They have been very diligent in reporting information to us whenever we had questions. So far it has been excellent and I've already referred them to 3 different people.
7 years ago
Verified Customer
Review Source
Margareth Bothwell Tucson, AZ
I researched it and purchased it for my 84 year old mother. She wears either the wrist watch or the necklace on a daily basis. One time the wrist watch fell off and sent the alert on its own. We received a call from them to make sure that everything was okay. Whenever we've needed to talk to someone they have been there. Most of the time they are the ones that contact us to make sure that there are no problems and, if there are, they will straighten that up. Everything has been working according to the description and it's reasonably priced for what we get. We've been happy with how it all works.
7 years ago
Verified Customer
Review Source
Jeraldine And Bob Altrichter Sturgeon Lake, MN
The representative that I talked to was very thorough and knowledgeable. He gave me all the information I needed about the system. That along with the fact that I could have it with me when I traveled away from home convinced me of getting it. I have the extra device that detects falls but fortunately I haven't had to use it yet. I stopped using it a while ago because it would set the alarm off when I hadn't fallen. I still wear the one that goes around my neck and I feel secure having it. My husband also has the wristwatch and it gives us a safety and comfort factor. We can go anywhere and everywhere with it. Price-wise it is a little costly for a senior citizen living on a small income though.
7 years ago
Verified Customer
Review Source
Jean Bass Lyndon Station, WI
They were the only company that would respond to us and cover this area, especially because we're with U.S. Cellular, and so far it has been the least expensive one. When we were getting it the representative looked up my address and helped me figure out if I had any coverage. After that they didn't even have to send anyone our way to get it installed, I was able to set it up myself. They did helped me check the power and if it worked of course. Even though we haven't had to use it yet, when I pressed the button to test it they responded to me. I'm hoping that when we have a real emergency I will get a good callback, especially since it's the 3rd service of this type that we've tried to use.
7 years ago
