MobileHelp
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7.5
Overall Score
Verified Customer
Review Source
Kernis Thomas Brookshire, TX
Some other company had signed me up without my knowledge, and started taking it out of my social security benefit. It went on for about three months that I was being charged for nothing. That's when I saw Mobile Help's ad broadcast on TV, and that's when I got in touch with them. I got my equipment, and maybe three days later I mashed the button to see if it was working. One of their representatives came on and asked if I was doing all right, and I just told him I was just testing it to see if it's working out. It's giving me good service with no problem at all. The one thing I didn't get a chance to have explained is whether the wristwatch device is supposed to be charged up or not. Other than that, it is good communication.
8 years ago
Verified Customer
Review Source
Jean Sullivan
So far I haven't had any excuse to use it, but I wear it around my neck all the time: to bed, to shower, or wherever. I feel comfortable that it would be there in case I had any kind of a fall. I was going to call for some system questions, because the other day, evidently I bumped it, or it maybe hit against something, and the alert went off. I was worried that all kinds of police were going to show up along with people on my contact list. Fortunately, all I had to do was just press a few buttons, so I was happy about that, because I guess I needed a trial and error experience. I probably would recommend it, based on that. I got it in the first place because my friend recommended it to me.
8 years ago
Verified Customer
Review Source
Anonymous Boca Raton, FL
I talked to customer service there before before setting up. Everybody was very helpful. They did not rush it, they answer your questions, they stay on the phone for as long as you need them to, so I felt very comfortable. I felt very secure, and I thought that was the greatest thing for my parents at that time. We have a fall feature, so I don't know if that's just a little bit more temperamental. It goes off if you bang it against something by mistake. The device did go off, I don't know if by mistake or if one of my parents pressed the button, and they got somebody talking to them immediately, so it's quick service and I recommend it.
8 years ago
Verified Customer
Review Source
V. D.
I had read about Mobile Help, and it seems it had all the things that I needed. They gave me a very good rundown of everything that it had to offer, very complete in the descriptions, and they answered all my questions. So far I'm perfectly satisfied. I try to use it everyday. I can't do too much these days because I'm 98 and I've just broken my hip, but I do as much as I can. I have somebody here helping me, but I try to go through the night on my own, and I get up often during the night. In the day time I get up and I make my own breakfast, lunch, and sometimes dinner. I was also outside writing a book. All of that is with my device on. They advised me not to wear the necklace at night, but I have to get up so much during the night, I figured I needed to wear it anyway in case I might fall. Then, just last night at 2 o'clock I got a telephone call that I didn't answer, and the next thing I knew there were two policemen with a flashlight coming in to my bedroom. Evidently I turned over and hit the button by mistake against the old mattress. So, now I won't wear it at night, but I'll need to remember to take it with me into the bathroom every time that I get up.
8 years ago
Verified Customer
Review Source
Robert And Adele Sarra
It was recommended by one of my neighbors, and I was very impressed with the presentation. When I called them, I was very happy with the gentleman that I spoke to. I spoke to a couple of other companies and I was not as impressed. I haven't had to use it yet but I wear it every day. I charge the the GPS thing at night next to my bed. I do want to test it because they said to do so, but I need to call and find out how to run a test on it. Everybody has been very helpful whenever I call, and I'm very satisfied with the way I've been treated. The one thing that I think that they should improve is that they put a string cord on the pendant that eventually is going to wear out, and that that hole in the pendant is so small, I don't know that I'd ever be able to get anything through it again. That's my only complaint as far as the device is concerned.
8 years ago
Verified Customer
Review Source
Dave Affleck
I needed to get some help for my ninety-five year-old mother, and I looked in AARP magazine. They were one of the companies advertising in there, and I just liked the technology that they had. Compared with all the others, they looked like they just had more to offer. The guy that I talked to was just very helpful and wasn't real pushy. He answered all my questions, and I just went away thinking about it. I talked to my mom, and I got back to them the next day and made an order. I feel like it's a fair deal. I don't feel like anybody was gouging anybody, and I like being able to pay up semiannually, so we're very happy with the price. So far it's very trustworthy. This product works, and that's what we bought it for. We wanted it to be there when needed. My mom had a recent accident in her house where she started a fire in her wood box by mistake, and the house filled up with smoke, and she passed out. She actually got the door open, but she blacked out from all the smoke. If it wasn't for her neighbor who saw the smoke coming out her front door, she probably would have died there. She didn't have any kind of a device or anything at the time. The things I liked about Mobile Help is that if you fall down and become unconscious, it'll sense that motion and it will call for help. That's something that I did not see the other companies offering. I also liked the fact that it has GPS on it, where if she's out somewhere and gets into trouble, she can actually talk to somebody, which you can't with some of the others. Since we got the device, she already had an instance where she had fallen down, and I was notified out on the West coast, and also her step daughter in West Virginia was notified that there was a problem. Before, she had no way to contact anybody if something happened to her. So far, we've been happy with the service. The only downside is making sure she has the habit of wearing it. Doesn't do any good otherwise. If there was an opportunity to recommend the device to somebody, I would say there could be a chance for that.
8 years ago
Verified Customer
Review Source
Patricia Sims
Mobile Help provided the services I needed, and it's well rounded, given the fact that it has fall detection and that we can locate somebody using the service if they disappeared. Also, the rate was good. Everybody's very helpful, very courteous, and they give a prompt response. Another family member is the user of the device. We were able use the service to locate her once, when we couldn't find her. We haven't had to use it for emergency situation, but I feel certain that it's going to accomplish what we're trying to do. As far as I know, it works fine, other than the fact that you have to carry multiple units around. You don't just carry the button. If you leave the area, you have to take another unit with you. That's kind of an inconvenience, because she doesn't always remember to do that. She thinks that by having the button, that's all it takes to to you know to get somebody if she needs it.
8 years ago
Verified Customer
Review Source
Donald And Devin Jodway
I would say I was most interested in it price-wise. So far, for everything that I've done to test the machine, I've got a great, quick response, so I know that the response would be fast if it was an emergency. I can go anywhere I want nationwide with that carry-on, and be able to not only just push an alert button, but actually be able to speak to someone when I'm there. The necklace pendant that they sent out kind of gets caught up on the string that you put it around, and I don't want to break it. I don't know if they have maybe another design or something; I'm not really sure how to fix this.
8 years ago
Verified Customer
Review Source
Janet M. Sanford
I had read some things in AMEX magazine, including list of how different alert services are rated. Mobile Help was way up at the top, whereas the one I was using previously was not, so I chose to go with Mobile Help instead. It has more features that I need in order to go outside, whereas the one that I had I could only use in the house, so it didn't seem as useful to me as Mobile Help. I normally leave it in the dining room, and I know it's always ready there. At night I take the little hand-held one into bed with me, and so I know that I'm safe with i.e. have not had no problems with it and I like the way it has several different ways of using it outside if I need it. I have only contacted them once. They were very pleasant, and they have wonderful music on the line. They helped me with any question I had, and it was fine. I like the fact that I could pay for it for an entire year, and that way it would be cheaper.
8 years ago
Verified Customer
Review Source
Gina Iseley
I haven't had to use it yet, but it's worth it. They're good when you need emergency services. They're just a phone call away, and you don't really have to make a phone call'you just press the button and they send help immediately. I feel safe and secure, knowing that I can call them for the police or the fire department or for an ambulance in a quick second. They have the equipment for it, and the operators are very, very fast. As soon as you press the button, they answer, and they'll direct whatever you need right away. You don't even have to tell them what address you're at, because they already know where you're located. If anything happens and you can't come to the phone, they'll come directly to your home to see about what's going on with you.
8 years ago
Verified Customer
Review Source
Vally Hays
I just really didn't care to wear a necklace for the fear of choking, and Mobile Help has the bracelets, and that's safer. Their employees are very sweet and kind, and they help you to understand and make sure that you know the safety the equipment will give you. They keep up with their customers. They're always calling to make sure everything is okay, and they break it down and explain everything to you. You don't even have to read a brochure; they make sure that you know everything when they're talking to you on the phone. Any questions, they answer it, and they don't have to send you to somebody else. It's just a good company. They know how to explain what they're selling.
8 years ago
Verified Customer
Review Source
Hope Warlick
I have several friends that have passed away or been severely injured by falls in the bathroom. Another friend of mine had the Mobile Health system. I was put in touch with mobile help, and my husband and I decided this was the best alternative for us, because he was having take me everywhere, and I longed to be more independent, and this allows me the opportunity, with the fall detection and GPS monitoring. Some people at my church have realized that I have something on my neck all time and in fact I've encourage several others to invest in it. I followed the instructions about posting my medical stuff on our refrigerator and setting up the lock box component, which I think is just an added bonus. I use the system all the time. I'm conscious of fact that I could fall, but help would be there, and I have that assurance that somebody could respond to me. They're constantly there. if I signal, someone's paying attention, and it really helps me feel more confident in what I'm doing. I really find it very valuable for me.
8 years ago
Verified Customer
Review Source
Jane Leclere
I was shopping around and I decided to give MobileHelp a try because I had heard good things about it. I haven't had to use it in a crisis situation yet, but I know I've got it if I need it. It is very convenient. I particularly like that it comes with the lanyard or the one that you wear on your wrist, so it's not so obvious when you're out. I like those features, and everybody I've dealt with has been fantastic; they've answered all of my questions, and everybody's been easy to work with. They were very flexible on how I pay. In the past I had been able to pay a full year, but I had some health situations such that I wasn't able to do that this year, so they told me I could pay it monthly or quarterly. They worked out something I could live with, and that was very generous.
8 years ago
Verified Customer
Review Source
Joyce And Bill Smith
We needed Mobile Help because it had the wireless mobile that would be able to help with my husband when he's out in the vehicle, and that was important to us. So far we've only had it a week or two and we've not had to make any other call except to test the machine. When we ran our test, they answered immediately. We feel that the people who make and answer the calls are very trustworthy, and we have great comfort in knowing that. The people that we talked with at the beginning to get everything set up were very helpful. They answered all our questions, and were very friendly and patient with us. It's of great comfort to know that it's here, and my husband takes the remote with him when he goes out to drive anywhere. We're we're just very thankful that we have it, and I know that it's there if we need it. We've found it so far to be comparable with other systems, money-wise, and we feel that it doesn't create a financial stress on our budget, so we're we're just very well pleased with everything. We've already recommended it to one other friend and some family members, so we will continue to do so.
8 years ago
Verified Customer
Review Source
Joseph Shank
I've had two other companies, GreatCall and Medical Alert, and I'm very satisfied with this one. There are several things that I like about it compared to the others that I've had. I think their product is great, and I like everything about it. It is so easy to use, it's unbelievable; much simpler than the others. I really haven't had to use it, but it's there in case I need it. I like the fall detector I got'it's small, it's easy to wear around my neck, and I can take it with me. Another thing I like about it is the belt clip that they provide. I've had a belt clip for the Medical Alert and that was the worst thing I've ever seen, actually useless, kept on falling apart and wouldn't stay on the belt. This belt loop has a clip, and the clip is solid all the time. It's really good; I wear it daily.
8 years ago
Verified Customer
Review Source
Mary Carol King
I have not had any catastrophe where I had to use it, but I feel so much safer. I go nowhere without it, because I am eighty one years old and having some health problems now, and with it I feel comfortable. Before I got it, I was very nervous because I had fallen several times, and I live alone because my husband passed away. It's kind of scary to be alone and and not real sure on your feet, but now I feel so comfortable because I know there's somebody there for me with just the push of a button. I've been very happy. When I pressed it just to see if it worked, they were right there. They're very friendly, very knowledgeable, and very anxious to help. The one that I wear around my neck is small, but if I want to dress up and not wear something around my neck, I have the one that I can wear on my wrist or even stick it in my pocket. One of the things I like so much about it is that I can go out in my yard, or even take a trip, and I know that there's somebody there all the time. I think the comfort and not feeling all alone is the biggest thing.
8 years ago
Verified Customer
Review Source
Mary Beth Allen
There are several reasons I chose them, one being that I could actually leave my house with it now, and I can go anywhere. It's not taking all of my weekly and monthly income as much as some of them. It was something I've been waiting to see. The customer support people are fabulous. Whatever your question, whatever your need, it's answered right away, and they were very, very nice people, very knowledgeable. They have not harassed me like other health alert systems do. They never did. It was advertised, I was mailed a brochure, but never phone calls until I was ready to throw the phone away. The other thing is that it's not attached to a landline; that's a bonus! It's very nice equipment, it's easy to use and as far as I know it works fine, but I don't want to learn how it works because it would mean a problem. I haven't had to use it yet, and I hope I don't. I just like to wear it. If I go some place, there's a sign on my door that says, "don't forget your outside unit!" Typically every day I put it right around my neck in the morning, and at night I keep it right near the bed. I don't like to sleep with something around my neck.
8 years ago
Verified Customer
Review Source
Jo Samberg
I was getting out of the unit that I had, and was looking for a new unit. I think it was just something I read where this one showed up, and I liked the fact that you could go outside the home and still be covered; go out of town, or whatever. It's been fine. My typical day is basically around the house, and since I've had it, luckily I have not had any falls or any real reason to use it, but I have it around my neck, and I feel safe. There have been times that it dropped, and they've had to call me to make sure everything was okay. They've been very prompt and very, very polite, and got everything taken care of, so I'm very pleased with the service. As far as I can tell, the devices are fine. I have both the bracelet and the one that goes around the neck. The bracelet, though, as far as I can tell, you don't talk into. You just push it if there's a fall, so I don't have that very much, because I usually have the one around my neck. When I'm going out somewhere, I do take the travel one, so I feel like I'm covered all the time.
8 years ago
Verified Customer
Review Source
Anonymous
I haven't had to press the button yet, but I wear it all the time. As far as quality goes, I've had no problem except that the original fall button kept going off. Since they replaced it and got it going for me, I haven't had a bit of a problem. I just want to share that I think that their support people are amazing, all of them. I had that trouble with my fall button, and they stayed on the phone with me forever to get it right. They got me a new one, and we got that one right and everything's working perfectly now. I looked at so many companies, and I think at the end they just came out looking the best, so I've recommended them. I think it's a very good value.
8 years ago
Verified Customer
Review Source
Linda S Williams
I had one that you did not take with you out of the house, but this one I can take with me wherever I'm at. If I have trouble breathing or have a heart issue, I can just push that button and I know I'm going to get help. I was just fascinated by that. They were very courteous. They explained everything to me when I called them, and I just really appreciated their courtesy. I wear the necklace every day, and when I go out to the doctor or whatever, I take the mobile with me. I also liked the feature where you put the key outside, because that is something that is very important, since I live by myself and I always keep my doors locked. I would advise anyone elderly to get it. I'm seventy one, but even for someone younger with kids, it would be good for them to have if their child got hurt at a ball game or skating, for example.
8 years ago
Verified Customer
Review Source
Weya Nelson
My sister and I checked into it for our mother, and it seems as though it was the same product as a couple of others, but yet it was less money. My mom was kind of irritated that the necklace just went off when she was changing her clothes. We were told that it was not real sensitive, but in her opinion it appears to be more sensitive, so she's been wearing the bracelet instead of the necklace. She hasn't really had to use it, but those couple of times where it's gone off on accident were actually beneficial, because she learned how the process worked without there being an emergency. I think we're happy because she feels secure knowing there's somebody there who would come to help her, and so do we. If we have questions, they've been very helpful to answer anything, so I recommend them.
8 years ago
Verified Customer
Review Source
Darrell Johnson
I'm 62, and everyone at this age or who has an illness should have this, and they shouldn't think about it; they should just get one, because it's the best they'll have, especially when living alone. I checked what other companies charge, and they were much higher than Mobile Help. They didn't offer the things that Mobile help offers at the price that they do, so the price is very good. I love it. It has the help that I needed. I take it wherever I go, and when I'm moving around in my apartment I always have it with me. When I leave the house and when I'm at home by myself, I feel more secure knowing that they're there for me if I do need it. The equipment works. I tried each one'the necklace, the bracelet on my hand, the charging unit'everything works perfectly, I have had no trouble with it, and I know that it's very dependable. When I called them to test my unit several times, they answered right away. There was no long waiting period in answering, and I knew that if something did happen for real, they would answer right away and send help. They can be trusted with your emergency assistance when you need it, because they will be there when you call. We press the button and they will respond. I have already talked to friends about Mobile Help. I would definitely recommend it to anybody that needs medical services.
8 years ago
Verified Customer
Review Source
S. Adams
I looked at user ratings and comments before deciding on Mobile Help. It is plug-in-and-work. We tested it, and it does work the way it is supposed to. The device is not too bulky, it's workable, the central unit is not too large, and it's easy to read and understand. The support tutorial information was easy to read, and it was quick. We got the material quickly, even before they said that we would get it, so it was good. It's a product that it it does what it says it's doing, it's high quality, and the pricing is what I would expect. It is by the bedside in the morning, then the necklace goes on. The watch stays on all the time. Whenever it got banged up against the refrigerator and it was a false alarm, they responded immediately. There have been about three such false alarms; each time they responded immediately, and we cleared it up. It works just fine, and it provides peace of mind for our elderly mother, with her situation with a broken hip. They're quick to respond, they're clear to understand. They double check, they don't just ask a question quickly and are off. They ask it again to make certain that it's understood. When I purchased the product it was quick and efficient, and questions were answered. When I insisted on something they accommodated me, and I appreciated that.
8 years ago
Verified Customer
Review Source
Theresa Hines
I'm just happy with Mobile Help; it's a great system. I'm very pleased, with no complaints. The equipment is wonderful. I can carry it with me, so I don't have to stay home. I still go out and about shopping, and if anything happens, I know I'm covered. I can go all the way to other towns that are 20 to 25 miles away when I want to. I'm just comfortable knowing there's someone on the other end. They're really patient with my trying to get used to the system and having something on my wrist all the time; they've been really good about that. I haven't had to use it, but I accidentally set it off when I put it in my purse and I accidentally beeped it, so I know it works. It's well worth it, so I have already talked to others about getting it.
8 years ago
Verified Customer
Review Source
Jo Ann Bohart
I had no intention of buying one of these things, but I've had several friends really pestering me every single day. So I got this particular device because it's rated very highly, and because two of my friends happened to have had them for years and liked them. When I finally got it and put it on, I felt relief that if something happened, somebody would be there for me, and it's a very confident feeling. It seems to work, even though I haven't had to use it. When I tried to activate it, there was no absolutely no problem at all, so I would assume that it should be okay and trustworthy. You can get them when you need them. Several times it went off when it shouldn't have, but I was able to talk to people immediately. Also, when I've called to clarify things, there's always someone who is very knowledgeable. I don't know what the others cost, but I'm paying a whole lot of money, almost $600, probably much more than I need to, because I've got every piece of stuff that they offer. I probably don't need all these devices, but I left no stone unturned.
8 years ago
Verified Customer
Review Source
Beverly Muskegon, MI
Everyone was really friendly and helpful to explain it to me when I got it. I just thought that it was the right one, because they have everything that I think I need. I like that you can take it with you. I haven't worn it outside yet, but that was the main reason I wanted it'I'm alone and I want to be able to go out. I was very impressed, and so was my family. They were here on Sunday and they wanted to check it out. We tested it, because they were very concerned that they weren't talking to me, and they wondered who was calling and asking me questions. Whenever they call, they're so nice to me, they're all friendly, and they take the time with me to answer my questions and ask if I have any more. I felt really good about the results, and so did my family. I think price-wise, you get a lot for your money; everything that you need. It's easy to use. I hope I don't have to use it, but if I do, it's available, it's there when I need it.
8 years ago
Verified Customer
Review Source
Maggie Mundet Long Beach, CA
I had been for a couple of months falling down dizzy. I went through a terrible divorce and was living in an RV, and I guess I passed out for 2 days, and couldn't get to my phone. No one heard me calling for help and nobody came by to see how I was. My parrot that I've had for 40 years was pulling at my hair to get me up. I guess one of my friends finally came over, and at the same time, an ad for Mobile Help happened to come on the TV. I said, "I've got to have that." After a doctor saw me and let me know how close I came to having my kidneys, heart, and everything else fail because I hadn't moved for two days, the advertisement came on TV, and I went "that's it." I called them, and we did business immediately. I've had it word a couple of weeks and one time by accident the wristband got activated, and within just a few seconds someone was going "Maggie, Maggie, are you okay? do you need us to come right now?" I let them know that I was okay, it was an accident that it was activated, I'm fine. But it showed me that they're right there. Being a 77 year old single old lady, I feel really protected knowing that there is someone right there at my touch. I'm really, really glad that I got it. Until I got my bank account statement, I did not even know what I paid, and I went "wow," for a year that's every penny worth it. I already have talked to several friends about it.
8 years ago
Verified Customer
Review Source
Christina Lane Deltona, FL
They're always helpful there in customer service. I talked to them on the phone a couple of times. They were very courteous, and very knowledgeable. We made sure that I was able to get everything that I needed for my mom at a reasonable price, and they were just helpful about it. I got a good value and good customer service. They're there for you, and they really, really, really tried to accommodate everybody, and make sure they are okay. Again, I got it for my mother, and from when I was with her and she was using it, I liked it. She hated it, but it had nothing to do with the service. She did say that she put it on the table a couple of times, and it went off as a false alarm.
8 years ago
Verified Customer
Review Source
Judy Johnson Lithia Springs, GA
I purchased it for my mom recently. The price was one factor, but I had also used it previously with my aunt. She had it for like 4 years before she died, and she accidentally set off the alarm once. She was just twisting a jar lid to open it, and she did not hear them when they asked her if she had called for an emergency. She was very hard of hearing. Within a very short while I had a call from their dispatch center at Mobile Help, to ask if I knew what the emergency was. I wasn't at home at that time and so I said I didn't know, but I would leave immediately to get her to home. That was about 25, 30 minutes away, so anyway they dispatched the police, fire and EMTs. By the time I got home, everything was handled, and she was okay. It was nice to know that they responded quickly and they met her emergency that she didn't even know she had! It was wonderful because that means it worked. Rapid response and good customer service. As for the alert device itself, it's small and easy to use, and immediately puts you in contact with emergency support help.
8 years ago
Verified Customer
Review Source
Judith Sweet Valley, PA
It seemed to meet most of the qualifications that I needed. It's a large amount of money for me, but the help is there if I need it, which is very gratifying, very satisfying, very reassuring, and everybody that I dealt with has been concerned and polite. I use it every day. It's very comfortable; I don't even notice that I'm wearing it. Usually during the day I wear it around my neck underneath my clothing and. At night and when I shower I have the wristband on. I haven't really needed to ask anybody anything. It's pretty self explanatory. From the contact I've had had they were very supportive. Once it went off by mistake; I think I dropped it when I was changing from one device to the other, and they answered immediately and they were concerned, and that was very gratifying, but it's the only real contact I've had. They answered immediately, they wanted to know what condition I was in, did I fall, and they were very concerned, so if that's the way they react when I would need them I would say that's a very good thing. I feel confident that if I did, they would answer, they would be qualified, and they would help me, so I'm pretty content with it right now.
8 years ago
Verified Customer
Review Source
Beverly Moss Nashville, TN
They can track you wherever you go, if they have to, so I like that part; not being just stuck here within the house. I have no reason not to trust them. Evidently it reports fast; a couple of times when I've bent over or something, which set off the device, they called right away to make sure I was okay. I wear all the time. I've got one bad leg so I'm always scared abut falling, and I live by myself, so it's a good security knowing that I've got it. They also sent me a security device to keep next to my bed, and I can push it in case anything happens there. Since my husband passed away and I live alone now, I feel a lot safer and more comfortable with it. I paid for a year, and what I paid was very reasonable for 12 months.
8 years ago
Verified Customer
Review Source
Geneva Mcinnis Charlotte, NC
I've already recommended this service to other people. I have checked out several places, looked into books and things like that, and heard about it on the TV. I found that Mobile Help offers more, so I went for it. I haven't had to use it, but I have the little necklace around my neck, a watch that I can wear, and a little gadget that they advise me to carry in my pocket at all times when I'm going out. I live alone, and it's a comfort to me, knowing that if something happens, I have something that I can depend on. I have a lockbox on my door with a set of keys inside. You can't get in there unless you know the combination, which the Mobile Help people have, so if someone comes to help me they don't have to tear the door down. They'll use the combination to get in, and on my refrigerator I have my profile that describes who I am, and what kinds of medication I take.
8 years ago
Verified Customer
Review Source
Mary Wade Freeport, PA
I work all day and my wife is home alone. She's in deteriorating health, so we just decided to go that route in case anything would happen where if she would fall while I wasn't here, then she has access to help. We could also take the device with us in case something happens whenever she's out. We really haven't used it yet, but there were times that she wore the necklace in bed and rolled over it. We got a phone call and I had to explained what happened, but overall, as far as the response time goes, I'm quite pleased with that. Overall we're just glad with the service. It's like a sense of security for me while I'm at work and she's here by herself. I'm just so much more comfortable having it.
8 years ago
Verified Customer
Review Source
Jeannette Chippewa Falls, WI
I looked up who had the best results, and I did some background reading, and on talking with one of their representatives decided that would be what I go with. I just wear it all the time. I feel that I'm in the best of help; however, I had a friend who took hers off and didn't remember to put it on, and then fell out of bed during the night and injured herself. Eventually it came to her death because she was so alone and didn't have any assistance. If you need it, then you need it available all the time, not just a few hours a day or a night when you think you need it. I'm living alone now, and if something happens, I just don't have any other options. It seems to be a very good device. It covers anywhere in the US, and any time I've made a test call, it's been responded to. I always got my questions answered, and the people I spoke with were knowledgeable.
8 years ago
Verified Customer
Review Source
Cheryl Johnson
I fell down in the snow, once, and I was out there about half an hour. I got really scared, so I decided I better get something. I tried another company that didn't work out well at all, and I'm very happy with the one I have now. The support people were very, very good to me, and they explained everything. I find it's very easy to use. The other one kept going off on me, and this one doesn't. I call and I've tested it, and it works fine, and I've had to use it once and it worked fine then, too. I had fallen down in the snow again that time, and I was able to use it. I'm very happy with the service, and I think it's well worth the money.
8 years ago
Verified Customer
Review Source
Julie Korer Arlington Heights, IL
I'm kind of elderly and I live alone, and I have some health situations. I saw the advertisement on TV and thought it looked very good. The device itself is of very good quality. It went off a few times accidentally because it's very delicate, but it's very good. The first time it happened, when it started saying "fall detected" I got really nervous because I didn't know how to tell them that I didn't mean it. The device said the ambulance was on the way to my home, and help is on the way, but then an operator came on and I was able to tell them that no, I don't need it, you can cancel it. They were very nice and understanding about it. A typical day for me now is just doing errands going out. I didn't know that you've got to take another device with you every time you go out. I'm always worried that if I fell and became unconscious, they wouldn't be able to find me, but they've assured me that they can, if I have the device with me. They're always there, and they also helped me to set it up and test it to know it's working. I've already recommended it to people that live alone and should absolutely have it. One thing that surprised me, though, happened when I recently lost my neck device. I called them through the button on the main device, and the girl I spoke with said not to worry; they were going to send me another one, or some kind of alarm that would be used to find the missing one, but none of that has happened yet. So I was surprised by that not being followed up on, but other than that, they really are wonderful.
8 years ago
Verified Customer
Review Source
James Phillips Dayton, OH
They have a variety of options. There's one you have to wear around your neck, they've got the wrist, they've got 2 little pouch-carry ones, or you can get the home base instead of just one device. It's a great product, better than any device that I had so far, and I've had 3 different ones. When I try and test the machine, I like that I get a response right away. They are quick to response to you and get your problem solved. Whoever you need to have'the ambulance or whatever'they're really fast doing it. For anyone who doesn't have them and is really in a fix, just get one! It's really good, and they really take good care of their customers.
8 years ago
Verified Customer
Review Source
Anonymous Irvine, CA
I had already used another company that I did not like at all, and we paid attention to the information we were receiving about others. I met a Mobile Help salesman, and actually he's the one that really turned the corner for me. He was very kind and very sweet and I really liked him a lot, that fellow who initially sold me the unit. The few interactions that I've had with the company have all been excellent. People have bent over backwards to be helpful to me, and were very kind and very ready to assist me, and actually good about giving me the right information without having to call three times. So far, I'm feeling that it's a a good company with efficient service, and I think you get your money's worth. The fact that all the information was given to me up front was really appreciated. I am getting a second part to the station, because I didn't realize that the equipment that I had wouldn't be able to cover the area in my condo, so I'm in the process of receiving another base station. One of the things that I really like about the equipment, though, is the wristband. I don't like those pendants. I don't want to wear something like that around my neck, and it's hard to keep them in your pocket all the time, so I really appreciate being able to use the wrist type of indicator. I think I'd recommend it to someone, especially wearing the wrist things. As you age you don't want to look like some dawdling old person by wearing that pendant on your neck. You want to be out enjoying the vitality of life as much as you can, and the wristband is sort of like an incognito way of of taking care of yourself with that safety measure.
8 years ago
Verified Customer
Review Source
Margaret Micco Youngstown, OH
Although I have some health issues, I'm very mobile, not homebound, so I was looking for something would still allow you to have the additional protection when you go out. Most of these devices are only for homebound people, but I wanted one with GPS, so that if I pushed the button when I felt something going wrong, and I passed out, they'd know where I'm at. That's the main reason I got Mobile Help; when I saw their commercial, I went "hallelujah!" I was very thrilled when I saw that with them, you're able to leave the house and still have the protection of contacting somebody. They'd even make sure that whoever went to help me would have all of the medical information that they keep on file for me. I've already recommended it to a couple of friends of mine in similar situations to mine. Since getting it, I haven't needed to use it, but I do test it to be sure it works. It's an immediate response, and help gets to you faster than if you called 911. Somebody was on the monitor right away asking if I was having a problem, and verifying my identity. Another thing I really like about it is the lockbox they have for hiding a key so that they can get in to the house. If I'm in the house by myself, I don't have to worry about them busting a window or a door to get to me. It's fantastic, it's all very easy to install, and it's nice-looking equipment, too. It arrived within 2 days after I ordered it, and they gave me an extra month free since I paid in full at that time. It was just a very easy, smooth process. I think the pricing is very competitive; in fact, I'm getting more than what I would with Medical Alert for the same amount.
8 years ago
Verified Customer
Review Source
Charles Howard Pasadena, CA
I've already recommended it to friends. I understood that they invented the technology for all of the devices, so I'm goanna go with the best. It's a little bit cheaper than the others that I contacted, like ADT and other alert systems. I got a little bit more bang for my buck! It's very convenient. I got 3 chargers: one in the bedroom, another in my kitchen, and I have a mobile charger for when I travel, which I do quite a bit. I haven't had to use it yet, but I feel very secure just having it around my neck and having the unit on me at all times. A couple of times it went off when I accidentally activated while I was sleeping and the response was excellent; they called right away to make sure I was okay.
8 years ago
Verified Customer
Review Source
Diane Alvin Alexandria, VA
I did research and found out it was what I was looking for, for my sister. It has the fall alert and the regular alert bracelet. It works; we used it just this week. She hit it against the dresser and it went off, so right away it started asking questions, whether it was an emergency. She couldn't press the button hard enough, so then the voice came on, so that's good. They said they were going to dispatch an emergency vehicle, but they checked one more time before they actually did, to give us a chance to abort before they came. Any time we called, they asked some questions, and they were more than happy to help us. When I called to find out some information, the lady that helped me was very courteous and very nice.
8 years ago
Verified Customer
Review Source
Dee Tyler Mansfield, PA
I saw their advertisement, and then when I talked to them on the phone to get more information, they were very helpful. So far I'm happy with them. They helped me get it all set up, and they explained everything to me when I called them to get the information. I don't have any complaints; right now everything has been very positive. I like the fact that I get the fall alert thing that I can carry with me. I could put it on my waistband, and that way if I'm out away from home and I take a fall'which is a great possibility for me'they'll know where I'm at right away. I think it's a good investment, and the price I pay for the service is very reasonable, so I'm assuming they are very trustworthy. I would recommend them highly.
8 years ago
Verified Customer
Review Source
Francis Branham
I keep it with me. I have the necklace or the bracelet on in case of emergency. I have a bad leg and I use a walker to walk. Sometimes I've fallen, and aside from my dog, I live alone. Most of these services only work when you're home, and I don't get out often, but if I'm out, I want to be able to call for help if I need it, so that's why I wanted to get Mobile Help. From the reviews that I read, they're right there when anybody needs them. It's very important that we can get help, being disabled, or elderly and alone like I am; you get scared when you get hurt because we're not always able to get to a phone. I can call them with this and know that they'll be here within a few minutes, so that's very important to me. I just feel really safe that I do have it. I really enjoyed talking to the people that sold it to me; they explained everything. I've already talked to my sister, and she's gotten a device. When it comes to your health and being secure, there should be no doubt: it's very valuable. I appreciate the device and I appreciate that it only costs such a small amount of money to be safe. I think it's great that they offer what people on a fixed income would be able to afford for a device like this.
8 years ago
Verified Customer
Review Source
Irene Goretski Irmo, SC
When I'm alone here at home I use the necklace. A couple of times I hit it accidentally and they immediately responded. I explained to them that it was an accident, but the point is that they're very efficient. The device is bright, it's alert, though it periodically flashes on and off, and I'm not sure why does that. But it's there and it makes me feel secure that it is there. I just saw the advertisement, which informed my decision, and I'm very satisfied with it. Anyone who lives alone in their advanced years, and has any kind of mobility problem, really would do themselves a favor to invest in this. Better to have it and never use it, than to wish you did have it.
8 years ago
Verified Customer
Review Source
Anonymous Syracuse, NY
I had researched, and then when I called, they answered all my questions. Then I learned the fact that they make the equipment for some of the other companies, which I thought was a good thing. The only questions and help I had was initially when I got it, and also then when I tested it, it was fine. I haven't needed to make a call, so I just wear either the necklace or the bracelet around the house, and then if I go out I put the GPS unit in my purse, and off I go. The cellular signal is weak; most of the time there's only 1 bar out of 4, and the most I ever had is 2 bars. I would feel more comfortable with it registering a stronger signal.
8 years ago
Verified Customer
Review Source
Mary Senatore West Chester, PA
I got Mobile Help because I go out a lot and it goes with me, so it's no problem. I can go and visit friends in California and other states, and I have it with me. Just having it with me while grocery shopping or traveling just frees my mind, and my family's, too. I trust them enough that I've already recommended them to two friends. It's reasonably priced and a great product. It's handy, it's portable, and it's not intrusive. it looks like a little cell phone, so that works for me. They answer right away and they ask questions you're not even thinking about. It helps, really. They're very knowledgeable.
8 years ago
Verified Customer
Review Source
Deborah Tamburrini
I liked the price to begin with, and then I found that I could have a nationwide program for a very little bit more, and a lock box, which is very important to me. With those 3 things it was a good choice I believe. They were very quick to respond when I set it up and I had to push it for a test. We did have a problem because they couldn't hear me, and they decided that it was because my cellphone was too close to the the docking station. If I keep my phone away from it, it works just fine. It's just comforting that it's there on my wrist. Should I need it, anywhere that I am, I will be able to push the button. With the other device that I had before, it was only good for 12 feet away from the monitor.
8 years ago
Verified Customer
Review Source
Belia Haude Livingston, TX
My daughter looked Mobile Help up and said that it was good, and it has been really helpful. You never know when something's going to happen, so I use it when I go shopping, today I had it when I went out to eat, I use it at church on Sundays, other different activities, walking, all of that. So it really has been helpful. We've had some accidents, bumping it, false alarms, and boy, right away they were there and checking on me and all that. It was excellent, and they explained things to us when we asked. It was really good service, and I feel better that I have it. There have been times when nobody was around to attend to me, so this way I know if I need the help and nobody's around, they'll be there. If there was a call, they talk to me and call my daughter just to alert her, so it's saving me the worry.
8 years ago
Verified Customer
Review Source
Charles Appleton Gallatin, TN
I've never had any issue with them. Most of the issues that have come up have been mostly because of misunderstandings. At one point I had to call them once about a billing issue that turned out to be a mistake on my part but they were good about that. They've also explained things about the equipment for me, like the fact that I have to disconnect the base unit if I'm going to be out of town for a while. They also have a good financing plan. My daughter bought this for me at first and when the first year was up me and my wife took over the payments. We're a retired couple and they helped us figure a payment plan where we can pay annually and save some money. Everything is great, we're going to continue with the service because it gives us peace of mind.
8 years ago
Verified Customer
Review Source
Bonnie Wall Kill Devil Hills, NC
My mother in law needed to have something to get help whenever she's by herself. We got MobileHelp for her so she could push the button in case there was ever an emergency. A year and a half ago she was alone when she fell over the dishwasher door. She couldn't move so she pressed the button and they called her. She had to yell across the room that she needed help so they could hear her. MobileHelp got in touch with me and called the ambulance right away. When I got there some 10-15 minutes later, the ambulance was already there helping her out. They've always been on time to help. The only problem that we've had is that she needs another watch. Besides that, the price is fairly reasonable.
8 years ago
Reply from MobileHelp
Bonnie,
Thank you for sharing this testimonial! As for the wrist button, please contact technical support at 877-827-6207, Option 1. They will be able to assist you with replacement. We look forward to hearing from you.
Best Regards,
MobileHelp
Thank you for sharing this testimonial! As for the wrist button, please contact technical support at 877-827-6207, Option 1. They will be able to assist you with replacement. We look forward to hearing from you.
Best Regards,
MobileHelp
Mar. 7th, 2018
