Name: MobileHelp
Rating: 4.6

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Sandy

I never get a follow up call after the incident has been resolved

4 years ago

Reply from MobileHelp

We are sorry to hear about your experience. Please give us a call so we can discuss further - 877-827-6207. We look forward to hearing from you.

Aug. 12th, 2020

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diane bennett

when I didnt have the answer the voice wanted she hung up on be very business like

4 years ago

Reply from MobileHelp

Please give us a call - 877-827-6207, so we can further discuss your review and resolve any issues.

Aug. 12th, 2020

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Everett Jenkins Mesa, AZ

As said 19.95 but when I talked to sales the price went to over 30 dollars

5 years ago

Reply from MobileHelp

Hi Everett,

Systems start at $19.95 and then go up from there, depending on what system you want. Our Classic system is $19.95 per month on the monthly plan, We would be happy to discuss this system with us, please contact 800-916-3067. Best Regards, MobileHelp

May. 30th, 2019

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Jessica Dunham

On time fast nice people will used again thank you.

5 years ago

Reply from MobileHelp

Thank you Jessica for your kind review! Is there anything we could do to earn a higher score from you?

Kind Regards,

MobileHelp

Feb. 14th, 2019

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Sir

Why not? I have had it only a few days and so far not too happy to learn it was not as presented

6 years ago

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Eleanore Ithaca, NY

I have not been able to find anyone to help me set this up. It's very frustrating.

7 years ago

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Ann

Am having trouble getting my husband involved.

1 year ago

Reply from MobileHelp

Hi Ann, We received your review and we are sorry to hear that you are having some trouble getting used to the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to run a test with you and explain how everything works. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Aug. 2nd, 2023

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S Durst Belle Plaine, KS

Had a bad experience with one of your salesmen who was very pushy.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Apr. 16th, 2019

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Hoepner Houston, TX

Poor initial impression of representative.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Mar. 26th, 2019

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Jean FL

It’s heavy. The battery only lasts a day and a half

1 year ago

Reply from MobileHelp

Hi Jean, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and discuss other equipment options we offer. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 31st, 2023

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Terry Bunger

The system didn't work and they haven't refunded my money.

4 years ago

Reply from MobileHelp

Hi Terry. The equipment was received and your account cancelled on 06/08/2020. You refund was processed on 06/29. Please give us a call if you have any questions - 877-827-6207

Aug. 12th, 2020

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Verified Customer

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Doris Gonzales

Quick response within 1 minute response to Fall Alertto Faust fell

5 years ago Edited January 10, 2024