Name: MobileHelp
Rating: 4.6

star star star star star

Barry Parthree York, PA

Lee was very knowledgeable, friendly and understandable on the phone.

5 years ago

star star star star star

Kathy Peak Cleveland, OH

Very good. Person was caring and took the time to explain everything to me!

5 years ago

star star star star star

Margaret Stabiler Baton Rouge, LA

Knowledgeable and courteous representative that took my order

5 years ago

star star star star star

CYNTHIA JOHNSON

Very knowledgeable about product; Excellent customer support

5 years ago

star star star star star

Elizabeth Farmer

I havnâ€™t needed to use them but feel relieved when I wear my monitor

5 years ago

star star star star star

John Langan

Very easy set up and so far all testing has continued to gone well.

5 years ago

star star star star star

A Shiroff

Very responsive to emergencies and customer service questions.

5 years ago

star star star star star

Charlotte Kuhr

Because you called right away when my husband accidently hit his button.

5 years ago

star star star star star

Rebecca McCabe

Quick response time and knowledgeable and helpful customer service

5 years ago

star star star star star

Eddie Key

Very dependable and knowledgeable when asked questions concerning the company.

5 years ago

star star star star star

Sharon

Very helpful and pleasant to work with. Take time to explain everything.

5 years ago

star star star star star

Anonymous

always answer when alarm goes off and they ask me if it is me

5 years ago

star star star star star

Carole Newton

Always available especially when I inadvertently push help button!

5 years ago

star star star star star

Brenda Robertson

Easy to install, I hit button by accident and they immediatley called and text.

5 years ago

star star star star star_border

Janice Auchmoody

Super friendly.....helpful. only reason for 4 stars is haven't had to use emergency side

5 years ago

star star star star star

Diane E. Boush

They are efficient and reliable. I think they are trustworthy.

5 years ago

star star star star star

MELISSA CRUZ

5 STARS=I LOVE THE SERVICE-HAD SEVERAL CALLS -AND RESPONDERS HERE IN FAST TIME.

5 years ago

star star star star star

Shaw

Responders arrived quickly, were patient and stayed as long as needed

5 years ago

star star star star star

Mary Ann Allen

Easy to set up, easy to use, attractive pendant and wrist pendant as well.

5 years ago

star star star star star_border

Cynthia

Iâ€™m not impressed with the app. For some reason there is like four profiles on my app.

5 years ago

star star star star star

Carleen Bishop

customer service/tech support very repsonsive, helpful & knowledgeable

5 years ago

star star star star star_border

Ina Gorfinkel

Luckily havenâ€™t had to use for real emergency,but equipment appears ready

5 years ago

star star star star star

Gladys Kleinknecht

This gives my family confidence should I need assistance when i'm alone

5 years ago

star star star star star

Theresa Reynolds

quick response when needed and response team arrived very quickly

5 years ago

star star star star_border star_border

Maria Heller

The system is great BUT it would be more helpful if when you purchase the system someone comes and explains it to you

5 years ago

Reply from MobileHelp

Thank you for your feedback. Our offices are in Florida, and we ship the equipment active to our customers so that once received all they have to do is plug it in and test it. Unfortunately we don't have agents across the country that are able to come out to set up the equipment, however, our Technical Support Team is more than happy to go over the system with you while on the phone. To reach them please dial 877-827-6207, Option 1.

Aug. 12th, 2020

star star star star star

KCR

Very helpful always! Pleasant, educated and friendly to deal with.

5 years ago

star star star star star

Kenneth Short

Excellent customer service, and easy to use and understand equipment

5 years ago

star star star star star

John F.

Everything works exactly as described and the cost is better than most.

5 years ago

star star star star star

Arthea Shirriel

It works very well and it is reliable you would love it too

5 years ago

star star star star_border star_border

Kathryn

I found some of the components to be rather cheap looking. Sales agents really push for the big sale.

5 years ago

Reply from MobileHelp

We are sorry to hear that the quality of the products did not meet your satisfaction. We have forwarded your feedback to our Leadership Team. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

star star star star star

Carol Palifka

Very polite and knowledgeable salesman. Did not try to push me into purchase.

6 years ago

star star star_border star_border star_border

Sarah Smith Bryan, TX

Did not meet all my needs in one unit. Mobile Help could only hear me from base unit. Solo option was too big and heavy.

6 years ago

Reply from MobileHelp

Hi Sarah,

Thank you for your feedback! We do have our all in one smart watch that may be able to meet your needs. If you are interested in learning more about this product, give us a call at 800-916-3067!

Sincerely,

MobileHelp

Jun. 25th, 2019

star star star star star

Therese Hudsonville, MI

Very expensive. Gave me confidence when walking in my new shoes & orthotics.

6 years ago

star star star star_border star_border

Terrie Steward Granada Hills, CA

The salesman was nice, but talked me into more than I wanted The exit people were extremely helpful.

6 years ago

Reply from MobileHelp

Hi Terrie,

If you need to make changes to your plan, you can do so at anytime! Please contact Customer Care at 877-827-6207, Option 3.

Kind Regards,

MobileHelp

Jun. 3rd, 2019

star star star star star

Carol Brush, CO

Responded quickly when my husband accidentally dropped his fall alert button.

6 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

star star star star star

Mary Jo Yarrien Midland, MI

Excellent service and problem solving when I couldn't locate mobile device.

6 years ago

star star star star star

Cynthia Archer, FL

Good, I received prompt response and quick, kind and simple service.

6 years ago

star star star star star

Kimberly Fralich Moose Lake, MN

It was 'spot on!' Easy to set up, technician was friendly and helpful.

6 years ago

star star star star star

Dorothy Pirozzi

Thorough coverage available. Staff most helpful in getting me connected.

6 years ago

star star star star star_border

Jo DuPriest Lynchburg, VA

Nice people, good product, just too much for our budget. I am sure it is good to use.

6 years ago

star star star star star

Mary oxendine Statesville, NC

Everyone is very helpful. I've already had to use it and it worked very well.

6 years ago

star star star star star

Denise Witkowski Manassas, VA

Genuine interest in our situation, professional, sympathetic

6 years ago

star star star star star

Carol P

Customer service was very Professional and not pushy at all.

6 years ago

star star star star star

Joan Annapolis, MD

explained every detail of program and gained my trust quickly.

6 years ago

star star star star star

Old Timer

instant help when I need it. caring professionals on the line

6 years ago

star star star star_border star_border

Anonymous

Nor had to use my med alect button, which is good, i dont know the kind of service i will get when i need it

6 years ago

star star star star star

Anonymous

I like the service I have received with this plan. VERY GOOD

6 years ago

star star star star star_border

Darlene Pillers

Because I've had no problems with it It is waterproof and I depend on it working in the shower

6 years ago

star star star star star

daughter

reliable and professional. The device gives us peace of mind.

6 years ago

star star star star star

Vernell

They were always very helpful and explained in a way you could understand

6 years ago