Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frank Shippensburg, PA

The device I had went off for no reason.

6 years ago

Reply from MobileHelp

Frank,

We are sorry to hear this. We would be happy to take a look at this false alarm with you. Please contact technical support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Sincerely,

MobileHelp

Jul. 26th, 2018

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Hard of hearing

Not good for people who are hard of hearing

6 years ago

Reply from MobileHelp

Hello,

The system was not designed for deaf or hearing impaired, but you would still be able to use MobileHelp’s medical alert system. If you had an emergency and pressed one of your emergency help buttons, the system would be activated, alerting our central station operators, who would come over the two-way speaker in the base station and mobile device. If you are unable to hear the operators and do not respond, the operators would dispatch help to your location. The operator would also notify a family member or friend letting them know of the situation. When setting your account up, we create a personal profile for you and would notate on file that you are deaf or hearing impaired. Our service also comes with MobileHelp Connect which can text or email contacts designated during an emergency in addition to a phone call from the central station operator.

Kind Regards,

MobileHelp

Jul. 26th, 2018

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Anonymous

Absolutely terrible customer service and it wish wash a piece of equipment

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 18th, 2018

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Dennis T. West Des Moines, IA

Very poor-weak speakerphone, poor receiver for cell signals.

6 years ago

Reply from MobileHelp

Dear Dennis, We apologize for any technical difficulties you may have experienced. Our Technical Support team would be more than happy to look into these concerns with you. Please feel free to reply to this message with the best number for us to reach you on, or contact our Technical Support directly by dialing 877-827-6207, Option 1 and we will be happy to help. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 26th, 2018

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Bernard & Martha Griesinger

There are a lot of false alarms, none of them are really genuine.

6 years ago

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Harriet

Too much equipment poor communication between departments

6 years ago

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Anonymous

OVER PRICED- Just got it within the past 3 months .

6 years ago

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Jean

Easy response to accidentally pushing button before help is notified.

6 years ago

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Michael Deal Chicago, IL

No signal only 1bar SENT system back looking for my refund.

6 years ago

Reply from MobileHelp

Dear Michael,

We are sorry to hear you experienced an issue with a signal. We see that when you received the system you tested it with Technical Support & everything worked perfectly. There was no other contact regarding connectivity. If this had been an issue, we wish would would have had the opportunity to troubleshoot with it with you. Your refund was already processed, if you need to get more information on that, please contact customer care at 877-827-6207.

Sincerely,

MobileHelp

Apr. 13th, 2018

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Georgine

Very efficient customer service team and I highly recommend this company

6 years ago

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Millie Wolpert

I liked the features that it offered, particularly the GPS.

6 years ago

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Maria B. Sea Ranch, CA

Very reliable and always helpful. The equipment is easy to use.

6 years ago

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Shvonne Andersen San Diego, CA

I actually sent it back, I didn't want the thing.

6 years ago

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Norma Barber

Because I was told I could receive satellite where I live which was not true

6 years ago

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Linda Kay Wayne, PA

Not the range inside the house I expected

7 years ago

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James

your machine goes off every hour. wakes me up several times a night

7 years ago

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Robert Utica, MI

power failures result in in a loss to keep the unit operating-USELESS!!

7 years ago

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Theresa Beaverton, OR

Alarm at times went off for no reason. We had a hard time to stop it.

7 years ago

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Anita East Hampton, NY

It did not work here because in my area AT&T connected equipment does not work

7 years ago

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Richard Pittsburg, CA

Easy to use. Battery life not long enough

9 months ago

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David TX

Easy instructions. Ran 2,,st test. All good. See

1 year ago

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Charles Bristol, RI

Very pleased with initial sales rep and follow-up service tech. people.

1 year ago

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Sandra Suffield, CT

Overall, I like the system. It is a little bit larger than I expected.

1 year ago

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Susan Coventry, CT

The instructions were easy and clear. Thank you!

1 year ago

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Tina Calhoun, GA

Jessica was wonderful to work with great

1 year ago

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Mary Manninen Saint Paul, MN

Very helpful and kind. Answered my question.

1 year ago

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Charlene Blockinger Evanston, IL

I feel extremely safe and secure with MobileHelp,

1 year ago

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Rosemary York, PA

Easy set-up. Fast response. Friendly people

1 year ago

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Lester Delray Beach, FL

quick response. easy to use. technicians helpful

1 year ago

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Ronald Riverview, FL

Easy to use. Worth the cost and manageable.

1 year ago

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Spencer Reidsville, NC

Great product, easy to use and economically priced.

1 year ago

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Mel Hollywood, FL

Like: peace of mind and easiness of operation.

1 year ago

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John San Leandro, CA

Any time I needed anything they responded quickly

1 year ago

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Marline Gastonia, NC

We are loving it… Feels-safer when my dad is alone

1 year ago

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Peggy Slaikeu Saint Paul, MN

Customer service is great. Easy setup. Quick response

1 year ago

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Glen Knott Saint Marys City, MD

I like the fact that Mobile Help is the manufacturer of the device.

1 year ago

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Susan Riverview, FL

I fell in the house and mobil reacted right away.

1 year ago

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Dorothy Tampa, FL

Unattractive chain, bulky, needs charge often, if purse is tossed on couch alarm goes off

1 year ago

Reply from MobileHelp

Hi Dorothy, We received your review and we are sorry to hear that you are not completely satisfied with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 26th, 2023

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Grace Zavatsky Whiting, NJ

It was easy to sign up for and came quickly

1 year ago

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Rodney Randolph Center, VT

Easy to communicate with. Easy mobile app to use

1 year ago

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Micah Gano Louisville, KY

Very helpful staff. Easy to setup in home.

1 year ago

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Wayne North Fort Myers, FL

like the dependability of knowing it is here.

1 year ago

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Mary Houston, TX

Customer Service was very helpful in the setup

1 year ago

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Tish Houston, TX

Easy communication with the rep so I had no misunderstanding

1 year ago

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Ralph Divine Carrollton, GA

It works great. And no problem canceling test calls

1 year ago

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Patsy Piqua, OH

Excellent customer service. Techs really care.

1 year ago

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JUDY CATANESE Shreveport, LA

The immediate response to a potential problem.

1 year ago

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Gary New York, NY

Good products and great customer service

1 year ago

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Shelby Lash Alajuela, A

Extremely knowledgeable and friendly staff

1 year ago

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Eve Los Angeles, CA

Easy to use. Holds a charge. A bit pricey.

1 year ago