Name: MobileHelp
Rating: 4.6

star star star star star

Linda St Louis, MO

immediate answer -- straightforward,r elaxed

6 years ago

star star star star star

Deeded Ossian, IN

I have had Mobil help and fine them to be the best

6 years ago

star star star star star

Mary Reno, NV

Was happy how things were explained to me.

6 years ago

star star star star star

Karen Outten Media, PA

Very happy with this device and the customer service.

7 years ago

star star star star star

Tiffany Waikoloa, HI

Product information was very informative.

7 years ago

star star star_border star_border star_border

jack leibowitz Pomona, CA

The responce time is good . My problem with the systen is that it is going off by itself several times for no reason.

7 years ago

star star star star star

John J Procita Phillipsburg, NJ

Julius was very accommodating, courteous and helpful.

7 years ago

star star star star star

fred jackson Taunton, MA

Excellent all the way. Good product reasonably priced.

7 years ago

star star star star star_border

Joan Sanderson

Monitor was pressed by mistake and operator was friendly and understanding

7 years ago

star star star star star

Eric Bergeson Nashua, NH

Not used yet, comfort knowing it's there

7 years ago

star star star star star

Bart and Mary O'Sullivan

Very pleased with the service. We are in our fifth year

7 years ago

star star star star star_border

Delores Schauer

So far, really great customer service and support for the product/service.

7 years ago

star star star star star_border

Deb Lyle Boca Raton, FL

I saw the ad about MobileHelp and think his is going to be great for my Dad!

8 years ago

star star star star star

Deb lyle

I like the product. It will be great for my dad.

8 years ago

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Verified Customer

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Deanna Bridgeport, CT

Love the product, but customer service stinks

1 year ago

Reply from MobileHelp

Hi Deanna, We received your review and we apologize for any inconvenience you have experienced while interacting with our Customer Care team. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon and resolving any issues. Thank you for being the most valued part of our MobileHelp family.

Oct. 14th, 2023

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Verified Customer

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Carolyn Anna, TX

Gives a "fall alert" while I'm showering

1 year ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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David Johns Winter Springs, FL

The instructions were not accurate, and we cannot use it.

2 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Corinna Stenhouse North Little Rock, AR

It detects lot of false falling message.

2 years ago

Reply from MobileHelp

Hi Corinna, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family

Sep. 2nd, 2022

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Verified Customer

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Denise Parker Columbus, OH

I am sick of people not allowing me to talk.

2 years ago

Reply from MobileHelp

Hi Denise, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Aug. 5th, 2022

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Verified Customer

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Eve Gentry Blountstown, FL

They use AT&T which has very poor reception in my area.

2 years ago

Reply from MobileHelp

Hi Eve, We received your review and we are sorry to hear that there is currently poor cellular coverage in your area for our systems. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. If coverage in only needed at home, we do currently offer a Wired system that will connect with an existing landline for coverage. Our Technical Support team will be happy to review these options with you. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Verified Customer

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Gloria Varner

Wrist is very hard to push so had to ask for help.

2 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we apologize for any difficulties you have experienced with the equipment, and we are glad to see that you were able to connect with our Technical Support team about this concern; however, we would like to get back in touch with you to make sure that this issue has been resolved. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to help with any equipment issues. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 16th, 2022

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Verified Customer

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Donald Wolff Desert Hot Springs, CA

I tried to use my call bouton and no one responded

2 years ago

Reply from MobileHelp

Hi Donald, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Eilyne Lewis Chehalis, WA

haven't set it up yet. Appears too complicated.

2 years ago

Reply from MobileHelp

Hi Eilyne, We received your review, and we would like to contact you to help complete the system setup. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. The equipment is very easy to set up, and our Technical Support team will be happy to walk you through this. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Nov. 30th, 2021

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Verified Customer

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Robert garnett Newport News, VA

To slow respone after button fasher jf i hit 911

2 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Verified Customer

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Joseph Gurin Montclair, NJ

Haven't had the chance to set up and no one onboarded me

3 years ago

Reply from MobileHelp

Hi Joseph, We received your review and we would be happy to further assist you with updating the account. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our records show that we have attempted to contact you for the onboarding, but we are sorry if you missed our call. What would be the best number for us to reach you on? You can also reach our Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Sep. 7th, 2021

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Verified Customer

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John Bukovi Vancouver, WA

We still have not recieved the equipment

3 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any shipping delays you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and upon reviewing our records we're glad to see that you were able to speak with our Customer Service team for assistance in resolving this issue. Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Aug. 26th, 2021

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Verified Customer

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Emily Coviello Las Vegas, NV

Too many unnecessary devices and too expensive.

3 years ago

Reply from MobileHelp

Hi Emily, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers. We would be happy to help you find a system that better suits your budget and lifestyle. Our Technical Support team would be more than happy to assist you with this. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Sandi Meyer Imperial, MO

It took close to 2 hours for him to come

3 years ago

Reply from MobileHelp

Hi Sandi, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist you with this. What would be the best number for us to reach you on? Please let us know if you have any questions, our Sales team can be reached directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon and getting this issue resolved.

May. 19th, 2021

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Verified Customer

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Johnhollan Bonnyman, KY

On hold over three minutes emergency caall

3 years ago

Reply from MobileHelp

Hi John, We received your review and we would like to apologize for any inconvenience that you have experienced. We would like to contact you to further assist with your inquiry. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 3 and we will be more than happy to help. We look forward to speaking with you soon.

Mar. 3rd, 2021

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Verified Customer

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Nancy Roberts

My alert never work. I test and no o e co.es bacl.

3 years ago

Reply from MobileHelp

Hi Nancy, we received your review and we're sorry to hear that your equipment has not been working. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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Verified Customer

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U Chin

Not useful when the concerned has elevated dementia

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to make sure you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. At MobileHelp we pride ourselves in providing a great experience to our customers. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Randall Mellotte

Very uncomfortable service all the way around

4 years ago

Reply from MobileHelp

Hi Randall,

We are saddened to hear that the service is uncomfortable for you! We would love to speak to you to find out what you would suggest would make the service a better experience. Please give us a call at 877-827-6207. Thank you for taking the time to provide your feedback.

Mar. 17th, 2020

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Verified Customer

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Dennis Beichler

Wristband needs a speaker along with around the neck sensor

4 years ago

Reply from MobileHelp

Hi Dennis,

Thank you for your feedback. For the Classic system, the 2-way speaker is in the base station. If the subscriber pushes the help button on the wrist button or the neck pendant, the monitoring center will first come over the base station, no response, they will call the subscriber, still no contact, help will be sent. It is not necessary to have a conversation with the monitoring center to get help. Typically if the subscriber cannot get to the base station or the phone after they have pressed the button, they probably need help. We would be happy to discuss your system with you in more detail, please give us a call at 877-827-6207. We look forward to speaking to you soon!

Feb. 27th, 2020

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Verified Customer

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Anonymous

Because it goes off for no reason at all

4 years ago

Reply from MobileHelp

We would love to resolve any issues you are experiencing. Please give Technical Support at call at 877-827-6207, Option 1, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.

We look forward to speaking to you soon!

Feb. 17th, 2020

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Verified Customer

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R

Difficult to speak to a human person after nornal hours.

4 years ago

Reply from MobileHelp

Hello,

Our monitoring center is available and you will speak to a person 24/7/365 anytime you press the button for help. If you are calling Customer Care for assistance with billing, updating account information, they are available M-F 8am-8pm EST & Sat 9am-6pm EST by dialing 877-827-6207.

Feb. 17th, 2020

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Verified Customer

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Ann V. Miller

Two devices to carry, and lousy response time.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Verified Customer

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Robert Whissiel

I cannot understand the voice on the device.

5 years ago

Reply from MobileHelp

Hi Robert,

We are sorry to hear about your experience. We reviewed your account and would be happy to discuss this with you further. Please contact us at your convenience at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Aug. 30th, 2019

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Verified Customer

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Marilyn J. Bleam

you have been very responsive when I needed advice

5 years ago

Reply from MobileHelp

Hi Marilyn, Thank you for your kind review. Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

May. 21st, 2019

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Verified Customer

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ruth

too many items . i never used the system

5 years ago

Reply from MobileHelp

Ruth,

We would be happy to assist you in finding a system that better suits your needs. Please contact Customer Care at 877-827-6207, Option 4 at your earliest convenience.

Best Regards,

MobileHelp

Mar. 13th, 2019

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Verified Customer

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5

I like the way it lights up and tells you the day and time.

5 years ago

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Verified Customer

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Did not work in my house Yelm, WA

Returned the unit did not work in my house.

6 years ago

Reply from MobileHelp

Hi,

We received your review and apologize for any inconvenience that you have experienced. Our services work on AT&T's cellular network. Their network covers most of the United States, but occasionally there can be small areas of limited cellular connectivity. Thank you for your feedback.

Kind Regards,
MobileHelp

Jul. 18th, 2018

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Verified Customer

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Linda Tulare, CA

The product doesn't do what they claimed it would.

6 years ago

Reply from MobileHelp

Dear Linda,
We are sorry to hear that you were not satisfied with your experience with us. At MobileHelp we pride ourselves in providing a great experience to our customers. We would like to speak with you to ensure that any questions you may have regarding our equipment and services are answered to your satisfaction. Please reply to this message with the best number for us to reach you on. You can also reach our Technical Support directly, by dialing 877-827-6207, Option 1. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 26th, 2018

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Verified Customer

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Sassytexan

They did not explain the wquipment accurately

6 years ago

Reply from MobileHelp

Hi, We are so sorry to hear that you may have received some inaccurate information about our equipment. At MobileHelp we take pride in providing a great customer experience and would like to have the opportunity to speak with you to ensure that everything is explained, and all your questions are answered to your satisfaction. Please reply to this message with the best number for us to reach you on, or call our Technical Support team by dialing 877-827-6207, Option 1 and we will be happy to help. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 26th, 2018

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Verified Customer

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Martin J.

Long wait time to get operator on device.

6 years ago

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Verified Customer

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Mary Jo

It requires the use of TWO items to be useful

6 years ago

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Verified Customer

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Disappointed Lakewood, WA

Ambulance never showed. Had to transport by car.

7 years ago

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Verified Customer

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Karen Powder Springs, GA

Did not work except in the house!

7 years ago

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Verified Customer

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Dolores Glendale, AZ

The product is cheap and trashy . It kept falling to pieces

7 years ago

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Verified Customer

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Carol Burlington, NC

Failure to meet delivery time agreed upon.

7 years ago

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Verified Customer

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Donald Superior, WI

poor battery life

7 years ago