Name: MobileHelp
Rating: 4.6

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Verified Customer

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S Roe Santa Ana, CA

I am a new customer.Haven't had to call for help.

7 years ago

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Ruth

I would like to have something more accessible to me.

7 years ago

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Barbara

Alarm goes off all the time when I sleep with it.

7 years ago

Reply from MobileHelp

Barbara, Please contact Technical Support at 877-827-6207, Option 1, if you are having issues with false alarms. We look forward to speaking to you. Sincerely, MobileHelp

Dec. 12th, 2018

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Beth New Buffalo, MI

Pendant is too sensitive. If it bumps against a table or counter it goes off!

7 years ago

Reply from MobileHelp

Beth,

We are sorry to hear you are having trouble with your button. Please contact our Technical Support Team at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Nov. 20th, 2018

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Don Knoxville, TN

I am still having problems with the neck pendant

7 years ago

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This is Michele Nardone, her mother. As a matter of fact she just had a seizure a half hour ago and hit the floor and the alert never sounded. This is the 2nd time this has happened. Please call me around 5pm to discuss this problem. 267 982 7090

No alert ever sounded. I would like my money back and return deviceoney back and ret

7 years ago

Reply from MobileHelp

Michele,

We are sorry to hear about your experience. After reviewing your account, we saw that your issue has already been resolved with Technical Support. As a recap , the wrist button does not have fall detection. The help button would need to be pressed on the wrist button to get help. If you need any further assistance regarding this, please contact Technical Support at 877-827-6207, Option 1.

Kind Regards,

MobileHelp

Oct. 24th, 2018

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William

They are helpful, punctual, and professional.

7 years ago

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Patricia

The customer service representative who helped me set up the device was very pleasant.

7 years ago

Reply from MobileHelp

Patricia,

Thank you for your review, however, your score doesn't match your kind words. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. What is the best number for us to reach you? We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 11th, 2018

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Verified Customer

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Marjorie Madison, WI

I use the wrist device and it is comfortable.

7 years ago

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Gil Lake Havasu City, AZ

Because of slowness of response time 2.5min before answer

7 years ago

Reply from MobileHelp

Gil,

Thank you for your feedback. We would like to review this alert with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Best Regards,

MobileHelp

Aug. 10th, 2018

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Anonymous

I have not had to use them, signal loss at time.

7 years ago

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Carol Armstrong

They answer all my questions and it seems to be efficient.

7 years ago

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April Conner

It isn't pretty, but it is easy to take on and off.

7 years ago

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Charles Clark Brewerton, NY

When it goes off It takes them so long to get here.

7 years ago

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Herb Schutte

PROMT RESPONSE AND EFFICIENCY AT ALL TIMES WHETHER I AM TESTINNG OR MISTAKENLY PRESS A BUTTON

7 years ago

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Lois hamer

because there is no GPS and i do not Want to carry a round the charger

7 years ago

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Theresa Mccormick Lady Lake, FL

It's convenient to use.

7 years ago

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Stupid Chatsworth, CA

it is useless, I can reach emergency services faster on my cell phone.

7 years ago

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TheresaKollar

Unfortunately, my daughter has not set up the system yet.

7 years ago

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Unsatisfied

cause you have to carry not one but 3 things with you to be mobile

7 years ago

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DISAPPOINTED! Washington, DC

It's useless in that my apartments are to large for it to be useful in all the rooms

8 years ago

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Pat San Bernardino, CA

I've had too many problems - and not help from one of your associates

8 years ago

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John Hall Rome, GA

Emergency vehicle was sent when I tried ti test system..

8 years ago

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Judith Lerbs

Because fall should not be an extra added expense.

8 years ago

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Mr. BILL Hobbs, NM

you have to carry your reclever with you.

8 years ago

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Jeanette Bock Kingston, NY

The has set itself off twice in the short time I have had it.

8 years ago

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Thelma Collingswood, NJ

Would like to have a rechargeable battery

8 years ago

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Murphy Santa Monica, CA

So far unnecessary plus I forget to take it with me. Could it be possibly be more convenient?

8 years ago

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Linda Marlborough, MA

the gps didn't show where I was on a test

8 years ago

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Norbert Billings, MT

It only works were there is a cell tower signal

8 years ago

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Margaret Wantagh, NY

7 for length of time waiting to have my call answered

8 years ago

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Mary Red Bank, NJ

when you call u have to call more than once. monthly and sign on fee is outrages.

8 years ago

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Anola

Monitor is big and heavy on my neck. When set off, responders respond immediately.

1 year ago

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Frank De Biasi

The entire staff was professional and caring when attending to my mother.

1 year ago

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Linda

They are always there in a few minutes. I feel much safer with Mobil Help

1 year ago

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Glenda

It works great. I hate wearing the button though. Customer service is so nice!

1 year ago

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Carol

I like the quailty of the product.Their staff has been very helpful

1 year ago

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Bonnie Wyoming, MI

Very happy with the unit and. I spoke to several people about it.

1 year ago Edited March 6, 2024

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Joan Goose Creek, SC

Friendly, helpful representatives. Answered all my questions.

1 year ago

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Jane Epsom, NH

Agent friendly but keep asking for my signature which I have sent twice

1 year ago

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Renee Panhandle, TX

System is easy to use. Charging station is convenient and small.

2 years ago

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Robert Hearne Lewiston, ME

Too much paperwork. I thought the offer included 30 day trial before charging the one year fee to my credit card.

2 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any confusion regarding our risk free trial period. We do provide a full refund for any cancellations completed within 30 days of the start of coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Customer Care team is always happy to answer any questions or concerns you may have about your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 22nd, 2023

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Sonja Kalona, IA

I like the reliability and support services provided by MobileHelp

2 years ago

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dean littl Hamilton, OH

Received in mail and it was an easy setup fast plug and play. : )

2 years ago

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Rita Lenoir, NC

the ease of of how it works. if i set off by accident its easy to let you know

2 years ago

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Tom Belvedere Tiburon, CA

Mobile Help is easy to use and everything works as advertised

2 years ago

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Michele Lamberg Marietta, GA

I love everything about this company!!! Customer service is the BEST!!!!

2 years ago

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Beverly Easton, MD

Great service, nice company, hopefully I don't have to use them.

2 years ago

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James Spirit Lake, ID

Personal attention, though afraid of full acceleration in my car!

2 years ago

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Leonard Rathdrum, ID

Very friendly and responsive staff. I highly recommend this service

2 years ago