Name: MobileHelp
Rating: 4.6

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Verified Customer

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dorothy wolters

Voice recognition is poor from a short distance

5 years ago

Reply from MobileHelp

Dorothy,

We would like to investigate this further with you, please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 28th, 2019

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An unsatisfied customer. LRP

They have not resolved my problem. I'm still waiting for label so I can return the equipment.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 12th, 2019

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Joyce Harper-Snodgrass

Fall detector magnets are way to sensitive...it falls off at the least little movement

5 years ago

Reply from MobileHelp

Joyce,

We are sorry to hear that you are having trouble with your fall detection pendant. We see that you haven't spoken to Technical Support regarding your concerns, so we attempted to call you, but have not been able to reach you. Please call Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 12th, 2019

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Anonymous Beverly Hills, CA

I am not at all pleased with the service provided. I am having trouble registering the device.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 7th, 2019

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Janet Arthur

Fall detection only worked 25% of the time.

5 years ago

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Anonymous

I just don't like to wear the device. I'm afraid it will go off.

5 years ago

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Mary Kokomo, IN

It's hard to get a hold of their customer service.

5 years ago

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Anonymous

why send braclet or necklace if you still have to carry the stationry also? stupid!!!!!!

5 years ago

Reply from MobileHelp

Hello,

The reason they are separate is so that you never had to take off your help button to charge, leaving you unprotected. Depending on what your needs are, you can pick the system that best suits you. If you are wanting an all in one, we have our new all in one smart watch , with this system you will only have one piece of equipment, but you will need to take off to charge. If you would like to purchase the smart watch and change systems, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Jan. 10th, 2019

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Lee Decatur, TX

Response is quick although not always accurate.

5 years ago

Reply from MobileHelp

Lee,

Thank you for your feedback. We would like to look into times where the response was not accurate, would you please call into our Technical Support Department at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 15th, 2019

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miriam Fort Myers, FL

well so far so good, customer service is good.

5 years ago

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Velma Raleigh, NC

It's not durable enough. It broke in the house. I'm not happy with it.

5 years ago

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So so customer. Augusta, GA

Don't like the BIG recharge glitzy unit.

5 years ago

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don't know Dania Beach, FL

when i test my unit i can't hear what they are saying

5 years ago

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Shirley Mabelvale, AR

It goes off too easily, but it works even if you're away.

5 years ago

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Anonymous Westville, OK

It's ugly and bulky, but the customer support is helpful.

5 years ago

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Carol Killeen for Patrick Devlin

Lock box stuck: can''t open . No one can enter the house in an Emergency

6 years ago

Reply from MobileHelp

Carol,

We are sorry to hear you are having difficulty with the lock box. We see that you have already spoken with Technical Support in regard to this. As a recap, here are the lock box instructions: To open the lock box you have to put the numbers across the middle and pull open like an oven door. Please do not pull down, but rather pull forward to open. If you are trying to remove the lock box from your door, you would follow the same instructions listed above, then once open there is a little lever inside that allows you to remove it from the door knob. It's a silver, rectangular bar on the inside and you just slide it to the left and the handle comes loose. It says "release" on it.

If you need any further assistance with this, please contact Technical Support at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.

Kind Regards,

MobileHelp

Nov. 21st, 2018

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Linwood Suffolk, VA

Too long to respond. Answer phone,and low volume

6 years ago

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Jill Daphne, AL

The response time is terrible, and the device is too easy to set off.

6 years ago

Reply from MobileHelp

Jill,

Thank you for contacting MobileHelp. We are sorry to hear about your experience, we have submitted a ticket to have Technical Support reach out to you. You can also reach Technical Support at 877-827-6207, Option 1 with any issues you may have. We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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S Roe Santa Ana, CA

I am a new customer.Haven't had to call for help.

6 years ago

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Ruth

I would like to have something more accessible to me.

6 years ago

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Barbara

Alarm goes off all the time when I sleep with it.

6 years ago

Reply from MobileHelp

Barbara, Please contact Technical Support at 877-827-6207, Option 1, if you are having issues with false alarms. We look forward to speaking to you. Sincerely, MobileHelp

Dec. 12th, 2018

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Beth New Buffalo, MI

Pendant is too sensitive. If it bumps against a table or counter it goes off!

6 years ago

Reply from MobileHelp

Beth,

We are sorry to hear you are having trouble with your button. Please contact our Technical Support Team at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Nov. 20th, 2018

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Don Knoxville, TN

I am still having problems with the neck pendant

6 years ago

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This is Michele Nardone, her mother. As a matter of fact she just had a seizure a half hour ago and hit the floor and the alert never sounded. This is the 2nd time this has happened. Please call me around 5pm to discuss this problem. 267 982 7090

No alert ever sounded. I would like my money back and return deviceoney back and ret

6 years ago

Reply from MobileHelp

Michele,

We are sorry to hear about your experience. After reviewing your account, we saw that your issue has already been resolved with Technical Support. As a recap , the wrist button does not have fall detection. The help button would need to be pressed on the wrist button to get help. If you need any further assistance regarding this, please contact Technical Support at 877-827-6207, Option 1.

Kind Regards,

MobileHelp

Oct. 24th, 2018

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William

They are helpful, punctual, and professional.

6 years ago

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Patricia

The customer service representative who helped me set up the device was very pleasant.

6 years ago

Reply from MobileHelp

Patricia,

Thank you for your review, however, your score doesn't match your kind words. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. What is the best number for us to reach you? We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 11th, 2018

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Marjorie Madison, WI

I use the wrist device and it is comfortable.

6 years ago

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Gil Lake Havasu City, AZ

Because of slowness of response time 2.5min before answer

6 years ago

Reply from MobileHelp

Gil,

Thank you for your feedback. We would like to review this alert with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.

Best Regards,

MobileHelp

Aug. 10th, 2018

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Anonymous

I have not had to use them, signal loss at time.

6 years ago

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Carol Armstrong

They answer all my questions and it seems to be efficient.

6 years ago

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April Conner

It isn't pretty, but it is easy to take on and off.

6 years ago

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Charles Clark Brewerton, NY

When it goes off It takes them so long to get here.

6 years ago

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Herb Schutte

PROMT RESPONSE AND EFFICIENCY AT ALL TIMES WHETHER I AM TESTINNG OR MISTAKENLY PRESS A BUTTON

6 years ago

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Lois hamer

because there is no GPS and i do not Want to carry a round the charger

6 years ago

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Theresa Mccormick Lady Lake, FL

It's convenient to use.

6 years ago

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Stupid Chatsworth, CA

it is useless, I can reach emergency services faster on my cell phone.

6 years ago

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TheresaKollar

Unfortunately, my daughter has not set up the system yet.

6 years ago

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Unsatisfied

cause you have to carry not one but 3 things with you to be mobile

6 years ago

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DISAPPOINTED! Washington, DC

It's useless in that my apartments are to large for it to be useful in all the rooms

7 years ago

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Pat San Bernardino, CA

I've had too many problems - and not help from one of your associates

7 years ago

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John Hall Rome, GA

Emergency vehicle was sent when I tried ti test system..

7 years ago

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Judith Lerbs

Because fall should not be an extra added expense.

7 years ago

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Mr. BILL Hobbs, NM

you have to carry your reclever with you.

7 years ago

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Jeanette Bock Kingston, NY

The has set itself off twice in the short time I have had it.

7 years ago

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Thelma Collingswood, NJ

Would like to have a rechargeable battery

7 years ago

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Murphy Santa Monica, CA

So far unnecessary plus I forget to take it with me. Could it be possibly be more convenient?

7 years ago

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Linda Marlborough, MA

the gps didn't show where I was on a test

7 years ago

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Norbert Billings, MT

It only works were there is a cell tower signal

7 years ago

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Margaret Wantagh, NY

7 for length of time waiting to have my call answered

7 years ago

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Mary Red Bank, NJ

when you call u have to call more than once. monthly and sign on fee is outrages.

7 years ago