Name: MobileHelp
Rating: 4.6

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Virginia OBryan

Easy efficient and very friendly staff never had a issue with my product or customer service

4 years ago

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Blanche Crandall

Called other medical alerts, and they don't have quality and help that Mobile Help has!

4 years ago

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Teresa Fiore

Great service and easy to set up. Nice that both a bracelet and necklace are given.

4 years ago

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Diane Barbout

Have only had test responses but the response has been immediate and very thorough

4 years ago

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Stephanie Brown Montague, MI

It is a robot/computer that I talked to, even after I requested to speak with a real person because the computer didn’t understand what I was asking. That was ridiculous & of no help to me.

4 years ago

Reply from MobileHelp

Hi Stephanie. We are unable to find an account under your name, and we are unsure of the robot/computer you spoke with, as we only have real people for our online chat services. We would love to assist you with any questions you may have, please give us a call at 877-827-6207.

Jun. 26th, 2020

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Linda Higgins Los Gatos, CA

My 97-year-old father has fallen twice and NO ONE at your organization has called him, the fire department or me. WHAT is the point of paying for this stupid service? I am cancelling this service and want a large refund.

4 years ago Edited September 14, 2021

Reply from MobileHelp

Hi Linda,

Thank you for contacting MobileHelp. We are would be happy to look into this further, however, we are unable to locate any account under your name. Please give us a call at 877-827-6207 for further assistance.

May. 18th, 2020

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JoAnn Burroughs Jacksonville, FL

We purchased the mobile help watch and when my husband was having a seizure, I pushed the help button 6 or 7 times and NOTHING happened. I then called 911. Worst product ever!

5 years ago

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phil everett Mena, AR

good very helpful ! called to verify everything was working ! i would use them again !

5 years ago

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Nancy V. Philbrick

Easy to install and use! Received in a timely manner! Looking forward to using it!

5 years ago

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Carlson Arlington, WA

Very helpful and excellent follow-up. Customer oriented to find best product for our needs.

5 years ago

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Jim Willett

I have been impress thus far with the product quality and the customer service department.

5 years ago

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Cathy Haddock, GA

It was very helpful and informative. I asked many questions that was answered with expertise.

5 years ago

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Ray Himmelblau Wheeling, IL

very helpful Jeff took care of all my mother's needs I like the no price increase

5 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Anne Sabattis

All works as it should. All good so far. Haven't had it very long. Very good service. Came on time. Thanks

5 years ago

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Paula Laney

Customer care really DID care. I called several companies and yours was the most curious.

5 years ago

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Stanley Potter Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

5 years ago

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Troy Chang San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

5 years ago

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Lisa

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

5 years ago

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Aleeta Osmond Gainesville, FL

I felt very comfortable getting set up with Mobile Help.. They explained the system clearly for me.

5 years ago

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Claire

It is very inconvenient when I go out to carry the GPS button around. It would be alot easier if I could just put it around my neck or attach it some way to my clothing.

5 years ago

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Eileeng

So far, have tested the equipment twice and the response was quick and responders were polite

5 years ago

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L Forest

An excellent user friendly system and availability of knowledgeable and kind employees

5 years ago

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Excellant!

It does do the job i needed it for. If asked by this survey company i would not take the survey!

5 years ago

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Lynn Howell, MI

They took care of every thing. I have not had to use it yet but I am confident it will work right.

5 years ago

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Time 2 Change Media LLC Nashville, TN

Excellent product, the independent salesman was very helpful and I got my product in a short time.

6 years ago

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Sandy

support was clear and easy to use equipment. My only complaint is the pendent is to heavy to use.

6 years ago

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Anonymous Spanaway, WA

The representative Sue S. that I talk to was amazing she was super helpful and informative

6 years ago

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Anonymous

The ease of obtaining 24 hour assistance by using a simple to use monitor is amazing to me.

6 years ago

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Janet Grupp Bloomington, IL

Just tested system yesterday. Gentleman answered curiously and everything checked out. Good to know.

7 years ago

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Elton Bamford Grosse Pointe, MI

Although we haven't had occasion to use the services, it's reassuring to know it's there if needed.

7 years ago

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eric Wappingers Falls, NY

customer service is very helpful. the wait time is real short. sometimes there is no wait time.

7 years ago

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Deann Hadley Elmira, OR

I would recommend this service to anyone has health problems or a senior living alone.

7 years ago

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DeWayne L. Smith Hamilton, MT

Your service has been outstanding in every way. Keep up the outstanding service.

7 years ago

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Juanita Seattle, WA

Responded to a fall. Notification was prompt. Caller was pleasant and helpful.

7 years ago

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Carolyn Kramer Camarillo, CA

Though thankfully I have not had occasion to use it it's comforting to know I can if necessary.

7 years ago

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Barbara Allen Phoenix, AZ

This is an excellent product. It gave me continuous reassurance. It was also easy to use.

8 years ago

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KATHY Cortlandt Manor, NY

ONLY ISSUE I HAVE IS AUDIO - REPRESENTATIVE UNABLE TO HEAR MY RESPONSES UNLESS I AM VERY CLOSE TO UNIT

8 years ago

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Scott Shabot Boca Raton, FL

test xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx

8 years ago

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Lynn

Have not had the chance to see it in action for my mother yet.

6 months ago

Reply from MobileHelp

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

May. 7th, 2024

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Julie Schreiber

It takes awhile to become conversant with excellent equipment.

6 months ago

Reply from MobileHelp

Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

May. 7th, 2024

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Mary

My mom is a first-time user. Like it so far.

7 months ago

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Verified Customer

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Nola Scalzi Pollock Pines, CA

Cheap cord, short times charged, cheap materials, annoying flashing lights.

1 year ago

Reply from MobileHelp

Hi Nola, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 18th, 2022

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Verified Customer

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R. Drucker Wilmette, IL

Have never had to use service. Also clumsy to set up.

1 year ago

Reply from MobileHelp

Hello, We received your review and we happy to know that you have been staying safe and have not had to use our system for an emergency. However we do apologize for any issues you are experienced with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to walk you through the setup and address any concerns you may have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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pressmy button Souderton, PA

watch was defective. sent another one thats defective too

1 year ago

Reply from MobileHelp

Hello, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with resolving this issue? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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Barbara Van De Giesen Albrightsville, PA

Pendant is too sensitive, goes off all the time.

1 year ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Connie Pullen Odessa, FL

It has gone off on it's own. Two false alarms.

1 year ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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dianne weinert Buffalo, NY

I haven't had any feedback from the company since i received the package of your materials.

1 year ago

Reply from MobileHelp

Hi Dianne, We received your review and we apologize for any trouble you have experienced with the system setup. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. The equipment ships already active and ready to use after being plugged in and charged. And our Technical Support team is always happy to assist over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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Russell Ballard Naperville, IL

Technology is inconsistent and the answer is always to upgrade.

2 years ago

Reply from MobileHelp

Hi Russell, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and provided you with different equipment. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Verified Customer

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Robert Cullum Prospect Heights, IL

I have had 7 false fall alerts in the last month.

2 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced due to these false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Laurie Dumas Allegany, NY

It do not work. It wont work when you you want it to. It just goes off when ot dont want it to.

2 years ago

Reply from MobileHelp

Hi Laurie, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2022