Name: MobileHelp
Rating: 4.6

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Lisa

Clear and helpful. I felt confident I understood what product I was getting and how it worked.

6 years ago

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Aleeta Osmond Gainesville, FL

I felt very comfortable getting set up with Mobile Help.. They explained the system clearly for me.

6 years ago

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Claire

It is very inconvenient when I go out to carry the GPS button around. It would be alot easier if I could just put it around my neck or attach it some way to my clothing.

6 years ago

star star star star star

Eileeng

So far, have tested the equipment twice and the response was quick and responders were polite

6 years ago

star star star star star

L Forest

An excellent user friendly system and availability of knowledgeable and kind employees

6 years ago

star star star star star

Excellant!

It does do the job i needed it for. If asked by this survey company i would not take the survey!

6 years ago

star star star star star

Lynn Howell, MI

They took care of every thing. I have not had to use it yet but I am confident it will work right.

6 years ago

star star star star star

Time 2 Change Media LLC Nashville, TN

Excellent product, the independent salesman was very helpful and I got my product in a short time.

7 years ago

star star star star star

Sandy

support was clear and easy to use equipment. My only complaint is the pendent is to heavy to use.

7 years ago

star star star star star

Anonymous Spanaway, WA

The representative Sue S. that I talk to was amazing she was super helpful and informative

7 years ago

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Anonymous

The ease of obtaining 24 hour assistance by using a simple to use monitor is amazing to me.

7 years ago

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Janet Grupp Bloomington, IL

Just tested system yesterday. Gentleman answered curiously and everything checked out. Good to know.

8 years ago

star star star star star

Elton Bamford Grosse Pointe, MI

Although we haven't had occasion to use the services, it's reassuring to know it's there if needed.

8 years ago

star star star star star

eric Wappingers Falls, NY

customer service is very helpful. the wait time is real short. sometimes there is no wait time.

8 years ago

star star star star star

Deann Hadley Elmira, OR

I would recommend this service to anyone has health problems or a senior living alone.

8 years ago

star star star star star

DeWayne L. Smith Hamilton, MT

Your service has been outstanding in every way. Keep up the outstanding service.

8 years ago

star star star star star

Juanita Seattle, WA

Responded to a fall. Notification was prompt. Caller was pleasant and helpful.

8 years ago

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Carolyn Kramer Camarillo, CA

Though thankfully I have not had occasion to use it it's comforting to know I can if necessary.

8 years ago

star star star star star

Barbara Allen Phoenix, AZ

This is an excellent product. It gave me continuous reassurance. It was also easy to use.

9 years ago

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KATHY Cortlandt Manor, NY

ONLY ISSUE I HAVE IS AUDIO - REPRESENTATIVE UNABLE TO HEAR MY RESPONSES UNLESS I AM VERY CLOSE TO UNIT

9 years ago

star star star star star

Scott Shabot Boca Raton, FL

test xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx

9 years ago

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Verified Customer

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Carol

Way to sensitive. Goes off all the time

1 year ago

Reply from MobileHelp

We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 15th, 2024

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Verified Customer

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Gary Powell

I thought there was an app that went with this?

1 year ago Edited January 31, 2024

Reply from MobileHelp

Hi Gary, We received your review and we have sent you a separate email that will allow you to log into your online account. This email is also sent at the time your order is shipped. If you do not need the new email in your inbox, please be sure to check your spam folders as well. Please do not hesitate to contact us should you need any further assistance by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Verified Customer

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Nola Scalzi Pollock Pines, CA

Cheap cord, short times charged, cheap materials, annoying flashing lights.

2 years ago

Reply from MobileHelp

Hi Nola, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 18th, 2022

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Verified Customer

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R. Drucker Wilmette, IL

Have never had to use service. Also clumsy to set up.

2 years ago

Reply from MobileHelp

Hello, We received your review and we happy to know that you have been staying safe and have not had to use our system for an emergency. However we do apologize for any issues you are experienced with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to walk you through the setup and address any concerns you may have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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pressmy button Souderton, PA

watch was defective. sent another one thats defective too

2 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with resolving this issue? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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Barbara Van De Giesen Albrightsville, PA

Pendant is too sensitive, goes off all the time.

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Connie Pullen Odessa, FL

It has gone off on it's own. Two false alarms.

3 years ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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dianne weinert Buffalo, NY

I haven't had any feedback from the company since i received the package of your materials.

3 years ago

Reply from MobileHelp

Hi Dianne, We received your review and we apologize for any trouble you have experienced with the system setup. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. The equipment ships already active and ready to use after being plugged in and charged. And our Technical Support team is always happy to assist over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 26th, 2022

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Verified Customer

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Russell Ballard Naperville, IL

Technology is inconsistent and the answer is always to upgrade.

3 years ago

Reply from MobileHelp

Hi Russell, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and provided you with different equipment. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Nov. 3rd, 2022

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Verified Customer

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Robert Cullum Prospect Heights, IL

I have had 7 false fall alerts in the last month.

3 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced due to these false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Laurie Dumas Allegany, NY

It do not work. It wont work when you you want it to. It just goes off when ot dont want it to.

3 years ago

Reply from MobileHelp

Hi Laurie, We received your review and we apologize for the issues you are experiencing with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2022

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Verified Customer

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DIANA RICE Spring Valley, CA

the battery has to be charged every two days

3 years ago

Reply from MobileHelp

Hi Diana, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Oct. 13th, 2022

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Verified Customer

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Rhonda Bush Grapeland, TX

Because my mama in law fell, it detected her fall, a woman spoke to her and NEVER dispatched help.

3 years ago

Reply from MobileHelp

Hi Rhonda, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother in law's recent fall. We wish her a speedy recovery, and we apologize for any issues that occurred with our system. We would like to have our Technical Support team give you a call to further investigate this incident and ensure that it does not happen again. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Edward A Gabris Vienna, VA

Connections I potty, cannot attach to home WiFi.

3 years ago

Reply from MobileHelp

Hi Edward, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Diana Nelson Edmund, WI

Doesn't work in areas that I often go to

3 years ago

Reply from MobileHelp

Hi Diana, We have received your review and we apologize for any issues you are experiencing with the cellular coverage in your area . At MobileHelp, your safety is our number one priority, and our Technical Support team will be happy to look into this with you. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 9th, 2022

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Verified Customer

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phyllis ross

I was told ther3e fwould be ea call back and it didnt happen-I am canceling the alert sysem

3 years ago Edited January 10, 2024

Reply from MobileHelp

Hi Phyllis, We received your review and we apologize for any inconvenience you are experiencing with the equipment setup. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. What would be the best number for us to reach you on for further assistance with this concern? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Beverly E Keil Pittsfield, MA

I thought it would hold a charge longer.

3 years ago

Reply from MobileHelp

Hi Beverly, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment. Battery life can vary with usage, however, at MobileHelp, your safety is our number one priority, and we would like to have one of our Technical Support representatives give you a call to determine if any equipment replacement is needed. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Violet woods Delta, OH

Alarm goes off too easily. And when I did fall failed to go off

3 years ago

Reply from MobileHelp

Hi Violet, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Verified Customer

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Robert Sampson Westwood, MA

The device you wear is too sensitive for me it sets off the alarm too easily

3 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 25th, 2022

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Verified Customer

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Linda Branning Yarmouth, ME

Need to charge battery every 2nd day which is too often

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any trouble you are experiencing due to the battery life of the equipment. We value your feedback, as we are constantly looking for ways to continue providing our customers with the best experience possible. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Verified Customer

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Nancy Wulff San Antonio, TX

The alert button only stays charged for 10-12 hours.

3 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any issues you are experiencing with the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Bryn Henning Fountain Hills, AZ

Great idea, but the fob is too heavy and unsightly.

3 years ago

Reply from MobileHelp

Hi Bryn, We received your review and we are sorry to hear that that you are not completely satisfied with the weight and appearance of the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for further assistance with your account. We offer a variety of different systems that may better suit your needs. What would be the best number for us to reach you on? We can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Rick Brouman Cleveland, OH

Too many false alarms. Could be standing and doing nothing, and it 'senses' a fall.

3 years ago

Reply from MobileHelp

Hi Rick, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 4th, 2022

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Verified Customer

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Sandra DeBeradinis Lady Lake, FL

Fall button went off twice for no reason

3 years ago

Reply from MobileHelp

Hi Sandra, We received your review and we are glad to hear that these were only false alarms. We apologize for any inconvenience this has caused. At MobileHelp, your safety is our number one priority, and we would like to get in touch with you to resolve any equipment issues you are experiencing. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 27th, 2022

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Verified Customer

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Fred Brandt Sequim, WA

not very helpful on the return of their unused product

3 years ago

Reply from MobileHelp

Hi Fred, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you have experienced with the return. Our records show that your account has been cancelled, and a full refund issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. Please do not hesitate to contact our Customer Service team with any additional question or concerns you may have. We are available at 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

May. 27th, 2022

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Verified Customer

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Cheryl Baker Sun City, AZ

First call produced no results. 2nd call worked well.

3 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we apologize for any inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about this issue, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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Verified Customer

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John D Sainz, Tucson, AZ

Neck rope comes apart. At times GPS is wrong on my location

3 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team for assistance with getting a replacement. At MobileHelp we pride ourselves in providing a great experience to all our customers. Please do not hesitate to contacting us if any further assistance is needed. Our Technical Support team can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 21st, 2022

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Verified Customer

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Leroy N Papke Saint Louis, MO

it's ok, sometimes takes a few minutes for them to answer

3 years ago

Reply from MobileHelp

Hi Leroy, We received your review and we apologize for any response time delays you have experienced. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you to make sure everything is working properly. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 21st, 2022

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Verified Customer

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John Cowan Cat Spring, TX

Alarm goes of all the time for no reason. Does not go off when need.

3 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022