Name: MobileHelp
Rating: 4.6

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Mike Cohn Anaheim, CA

Seems to work as described. Had a couplee of false alarms when my wife was in the shower.

2 years ago

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Faith Perkasie, PA

Prompt replacement of defective unit. Have not needed to employ/use unit so cannot rate actual effectiveness

2 years ago

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Judith Mobile, AL

Easy setup. Fortunately haven’t needed it but feel better knowing I have it in an emergency.

2 years ago

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Cecile

They are very professional and quick to answer Also they very kind and patient.

2 years ago

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Mary San Francisco, CA

The battery runs down too quickly. I have to recharge it every night. If I get out of bed & fall during the night, it will do me no good. 🤔

2 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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rileywarrior Maumelle, AR

You have to be in the same room with the receiver for the Mobilehelp people to hear you. Or carry the receiver everywhere you go.

2 years ago

Reply from MobileHelp

Hi Riley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 3rd, 2023

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Richard Arlington Heights, IL

In view of the fact the button is inadvertently pushed, I like that it is quickly stopped as an emergency.

2 years ago

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Mary Tupper Lake, NY

It seems to lose signal a lot in my area. It blinks green more than not so it makes me question whether I can rely on it no matter where I am.

2 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Patricia Kansas City, KS

Peace of mind Mobile Help provides, knowing help will be on the way should we need it.

2 years ago

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Debbie Sapp Granbury, TX

I am new to Mobile Help so holding one star. Easy to get started and customer service is very friendly and helpful.

2 years ago

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Terry Estero, FL

Everything was as promised. The equipment all works. Fortunately no problem has occurred

2 years ago

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Linda Grand Junction, CO

Impressed with equipment and customer service when checking on emergency help buttons.

2 years ago

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Ellen IL

Super easy to setup service. Not too complicated for my 90 year old mother to do weekly tests.

2 years ago

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Suzanne Bend, OR

Outstanding support over the phone, both customer service and technical support.

2 years ago

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Kathy Saint Paul, MN

I returned one unit because it would not keep a charge. Received the second unit and it also is not keeping a charge, ready to get rid of it.

2 years ago

Reply from MobileHelp

Hi Kathy, We received your review and we are sorry to hear that you are not happy with the equipment you received. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 1st, 2023

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Maurice Gainesville, GA

It has been a great experience. My dad loves it. He said it was the best gift he ever received.

2 years ago

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Doug F Port Saint Lucie, FL

Outstanding customer service, very much appreciated, especially during these trying times.

4 years ago

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Patricia Wiles

Albert was wonderful. I took the services because of how he. handled our phone time

5 years ago

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Jim Strickland Holdrege, NE

I was very happy with the entire process. It was all explained and then tailored to fit my needs!

5 years ago

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Debra Stanton Ashland, VA

Very knowledgeable and helpful with helping me understand the equipment and how they are used

5 years ago

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Kim Norris

I canâ€™t ever remember to do a monthly check, so they text and remind me. I appreciate that.

5 years ago

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Suzanne O'Donnell

The products have been easy to use. We are very pleased with the service so far.

5 years ago

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Corsair M. Cox

So far it seems to be a good company. Great customer service. Haven't had to rely on them yet for an emergency.

5 years ago

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Jayne Falugo

We are disappointed that you canâ€™t request (for a fee) a MobileHelp employee to come to house to help setup/test.

5 years ago

Reply from MobileHelp

We are sorry that we don't offer that service. The equipment is shipped active so that once it is received you can easily just plug it in and test it. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

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Dorothy Bridges

Quick response when button is pushed. Easy to understand customer service representative.

5 years ago

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DEBB WARD

THE MEDICAL PENDANT THAT USE TO HANG AROUND MY NECK ONLY WORKS WHEN YOU ARE RIGHT ON TOP OF THE UNIT.

5 years ago

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Suzanna J. Wilcoxon

The equipment was received in excellent condition. Customer service is very friendly and helpful.

5 years ago

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Karen Schuman

I have some concern re response times, but have not had the device long enough to judge properly.

5 years ago

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Angela J Franklin

Even though the button was accidentally released. I very much appreciate the quick response.

5 years ago

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t

Very satisfied with equipment, ease in setting up and using and customer service.

5 years ago

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Kay Fletcher

We are very satisfied as the people that check are very understanding and polite.

5 years ago

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Russ Bricker

I have had to use my button several times not sure what I would have without it.

5 years ago

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Kaley Hughes

It was there when I needed it but the sensors are so very sensitive and tend to go off when not necessary.

5 years ago

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Virginia OBryan

Easy efficient and very friendly staff never had a issue with my product or customer service

5 years ago

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Blanche Crandall

Called other medical alerts, and they don't have quality and help that Mobile Help has!

5 years ago

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Teresa Fiore

Great service and easy to set up. Nice that both a bracelet and necklace are given.

5 years ago

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Diane Barbout

Have only had test responses but the response has been immediate and very thorough

5 years ago

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Stephanie Brown Montague, MI

It is a robot/computer that I talked to, even after I requested to speak with a real person because the computer didn’t understand what I was asking. That was ridiculous & of no help to me.

5 years ago

Reply from MobileHelp

Hi Stephanie. We are unable to find an account under your name, and we are unsure of the robot/computer you spoke with, as we only have real people for our online chat services. We would love to assist you with any questions you may have, please give us a call at 877-827-6207.

Jun. 26th, 2020

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Linda Higgins Los Gatos, CA

My 97-year-old father has fallen twice and NO ONE at your organization has called him, the fire department or me. WHAT is the point of paying for this stupid service? I am cancelling this service and want a large refund.

5 years ago Edited September 14, 2021

Reply from MobileHelp

Hi Linda,

Thank you for contacting MobileHelp. We are would be happy to look into this further, however, we are unable to locate any account under your name. Please give us a call at 877-827-6207 for further assistance.

May. 18th, 2020

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JoAnn Burroughs Jacksonville, FL

We purchased the mobile help watch and when my husband was having a seizure, I pushed the help button 6 or 7 times and NOTHING happened. I then called 911. Worst product ever!

6 years ago

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phil everett Mena, AR

good very helpful ! called to verify everything was working ! i would use them again !

6 years ago

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Nancy V. Philbrick

Easy to install and use! Received in a timely manner! Looking forward to using it!

6 years ago

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Carlson Arlington, WA

Very helpful and excellent follow-up. Customer oriented to find best product for our needs.

6 years ago

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Jim Willett

I have been impress thus far with the product quality and the customer service department.

6 years ago

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Cathy Haddock, GA

It was very helpful and informative. I asked many questions that was answered with expertise.

6 years ago

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Ray Himmelblau Wheeling, IL

very helpful Jeff took care of all my mother's needs I like the no price increase

6 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Anne Sabattis

All works as it should. All good so far. Haven't had it very long. Very good service. Came on time. Thanks

6 years ago

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Paula Laney

Customer care really DID care. I called several companies and yours was the most curious.

6 years ago

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Stanley Potter Mesa, AZ

It is easy to use.I hardly notice that I am wearing the pendant or the main unit on my belt.

6 years ago

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Troy Chang San Diego, CA

It was east to order. Arrived quickly. Everyone I talked with was knowledgeable. Easy to set up.

6 years ago