Name: MobileHelp
Rating: 4.6

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Melvin Covington, LA

Good System, but the bracelet's band keeps coming out of the loops. The loops should be stable, not moveable.

1 year ago

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Michele Marietta, GA

I like the fact that it is VERY prompt detecting a fall. BUT sometimes too sensitive!

1 year ago

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Betty

It very easy to use and set up. The lockbox is such an excellent idea. I’m happy with this medical alert system.

1 year ago

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Carol Wilmington, DE

I like that it is one unit and I don't have to connect it to anything. It goes with me where ever I roam.

1 year ago

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Margaret Catskill, NY

It’s easy and convenient. It’s also less expensive than other medical alert devices.

1 year ago

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Sharon Colorado Springs, CO

She was wonderful. She did just exactly what we needed and it had to have to be changed again

1 year ago

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Nina Katy, TX

I like the button, I can push for help. I like that I can talk to someone when I need them.

1 year ago

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Verified Customer

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Judy Painesville, OH

The price is very reasonable. Equipment is easy to use and understand. Service is great.

1 year ago Edited January 10, 2024

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Verified Customer

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Michael Brandon, MS

The system will loose contact with AT&T at least once a day. I have to turn off the remote and then back on to rest the system.

1 year ago

Reply from MobileHelp

Hi Michael, We received your review and we apologize for the issues you are experiencing due to the connection issues. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

May. 4th, 2023

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Verified Customer

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Pearl Phoenix, AZ

I had a defective button and the company worked to correct it. The new one works fine.

1 year ago

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Verified Customer

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Murray Bethesda, MD

Easy availability of the devices to the user and ease to activate the device when assistance is needed

1 year ago

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Verified Customer

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Kathleen Providence, RI

The MobileHelp system is very simple to use and the Customer Support has been uniformly excellent

1 year ago

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Verified Customer

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Glennis Sun City, AZ

Great Value and services, just what I need for Mom's safety and my peace of mind

1 year ago

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Verified Customer

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Nancy

Easy to use. I charge it up at night and it's ready for me to use in the morning.

1 year ago

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Verified Customer

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Mary San Diego, CA

the employees were extremely helpful. They shared their knowledge and expertise

1 year ago

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Verified Customer

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Pam Chico, CA

We are happy with system. Have had 2 false alarm and both were handled with no problems.

1 year ago

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Verified Customer

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Kathleen Grossman Ft. Pierce, FL

I really liked the fact that it's a 24/7 monitor and that it was affordably priced for me.

1 year ago

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Verified Customer

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Bruce St. Petersburg, FL

So far so good. Everytime there has been a possible alert, the system/device has come through.

1 year ago

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Verified Customer

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Yvonne Springboro, OH

I was surprised how sensitive it is, I've set off the "fallen" notification accidently three times.

1 year ago

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Mike Cohn Anaheim, CA

Seems to work as described. Had a couplee of false alarms when my wife was in the shower.

1 year ago

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Faith Perkasie, PA

Prompt replacement of defective unit. Have not needed to employ/use unit so cannot rate actual effectiveness

1 year ago

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Judith Mobile, AL

Easy setup. Fortunately haven’t needed it but feel better knowing I have it in an emergency.

1 year ago

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Cecile

They are very professional and quick to answer Also they very kind and patient.

1 year ago

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Mary San Francisco, CA

The battery runs down too quickly. I have to recharge it every night. If I get out of bed & fall during the night, it will do me no good. 🤔

1 year ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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rileywarrior Maumelle, AR

You have to be in the same room with the receiver for the Mobilehelp people to hear you. Or carry the receiver everywhere you go.

1 year ago

Reply from MobileHelp

Hi Riley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 3rd, 2023

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Richard Arlington Heights, IL

In view of the fact the button is inadvertently pushed, I like that it is quickly stopped as an emergency.

1 year ago

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Mary Tupper Lake, NY

It seems to lose signal a lot in my area. It blinks green more than not so it makes me question whether I can rely on it no matter where I am.

1 year ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for the issues you are experiencing with the cellular coverage in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Patricia Kansas City, KS

Peace of mind Mobile Help provides, knowing help will be on the way should we need it.

1 year ago

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Debbie Sapp Granbury, TX

I am new to Mobile Help so holding one star. Easy to get started and customer service is very friendly and helpful.

1 year ago

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Terry Estero, FL

Everything was as promised. The equipment all works. Fortunately no problem has occurred

1 year ago

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Linda Grand Junction, CO

Impressed with equipment and customer service when checking on emergency help buttons.

1 year ago

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Ellen IL

Super easy to setup service. Not too complicated for my 90 year old mother to do weekly tests.

1 year ago

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Suzanne Bend, OR

Outstanding support over the phone, both customer service and technical support.

1 year ago

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Kathy Saint Paul, MN

I returned one unit because it would not keep a charge. Received the second unit and it also is not keeping a charge, ready to get rid of it.

1 year ago

Reply from MobileHelp

Hi Kathy, We received your review and we are sorry to hear that you are not happy with the equipment you received. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 1st, 2023

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Maurice Gainesville, GA

It has been a great experience. My dad loves it. He said it was the best gift he ever received.

1 year ago

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Doug F Port Saint Lucie, FL

Outstanding customer service, very much appreciated, especially during these trying times.

3 years ago

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Patricia Wiles

Albert was wonderful. I took the services because of how he. handled our phone time

4 years ago

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Jim Strickland Holdrege, NE

I was very happy with the entire process. It was all explained and then tailored to fit my needs!

4 years ago

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Debra Stanton Ashland, VA

Very knowledgeable and helpful with helping me understand the equipment and how they are used

4 years ago

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Kim Norris

I canâ€™t ever remember to do a monthly check, so they text and remind me. I appreciate that.

4 years ago

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Suzanne O'Donnell

The products have been easy to use. We are very pleased with the service so far.

4 years ago

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Corsair M. Cox

So far it seems to be a good company. Great customer service. Haven't had to rely on them yet for an emergency.

4 years ago

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Jayne Falugo

We are disappointed that you canâ€™t request (for a fee) a MobileHelp employee to come to house to help setup/test.

4 years ago

Reply from MobileHelp

We are sorry that we don't offer that service. The equipment is shipped active so that once it is received you can easily just plug it in and test it. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

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Dorothy Bridges

Quick response when button is pushed. Easy to understand customer service representative.

4 years ago

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DEBB WARD

THE MEDICAL PENDANT THAT USE TO HANG AROUND MY NECK ONLY WORKS WHEN YOU ARE RIGHT ON TOP OF THE UNIT.

4 years ago

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Suzanna J. Wilcoxon

The equipment was received in excellent condition. Customer service is very friendly and helpful.

4 years ago

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Karen Schuman

I have some concern re response times, but have not had the device long enough to judge properly.

4 years ago

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Angela J Franklin

Even though the button was accidentally released. I very much appreciate the quick response.

4 years ago

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t

Very satisfied with equipment, ease in setting up and using and customer service.

4 years ago

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Kay Fletcher

We are very satisfied as the people that check are very understanding and polite.

4 years ago