Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda Delmont, PA

They were very helpful when I ordered the special button.

6 years ago

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Cecile Mesa, AZ

When we have called in, the customer service has always helped.

6 years ago

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Mary

The device's alarm goes off very easily, which has bothered me.

6 years ago

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Verified Customer

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D Hundt Santa Fe, TX

Services are very important and consistent.

6 years ago

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Clifton was very helpful Arlington, TX

Had questions answered easily and promptly

6 years ago

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Ed+Josephine Winter Springs, FL

Phone operator answering is a little too slow for my concerns!

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 30th, 2018

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Verified Customer

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Ralph Hutto Laurel Bloomery, TN

They Cover me at home, work, and in between.

6 years ago

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joe trapani Wallkill, NY

they respond to my problems,immediately.........

6 years ago

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Naomi West Palm Beach, FL

I've dropped it a few times and they responded.

6 years ago

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Verified Customer

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Ronald

It's gone off twice by itself. I don't know what set it off.

6 years ago

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Verified Customer

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Elizabeth

It's handy. I don't like the lanyard with the heavy device.

6 years ago

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Verified Customer

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Dorothy

I think it's very good. It's easy enough to use.

6 years ago

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Steven

It's compact and it works outside of the house.

6 years ago

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Verified Customer

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Herb

It's comfortable, it's just like wearing a watch.

6 years ago

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Don

I'm having trouble with the lock on it. Everytime I lay it down it goes off.

6 years ago

Reply from MobileHelp

Don,

We are sorry to hear you are having trouble with your system. If you have a fall detection pendant, we don't suggest wearing to bed because moving around in bed can cause false alarms. We would recommend wearing a standard help button. Please contact Technical Support at 877-827-6207, Option 1 , so that we can assist you with ways to prevent false alarms and to make sure everything is working as it should. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 26th, 2018

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Anonymous

Sometimes it goes off automaticallyAnd I don't even press the button

6 years ago

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Celeste Farnsworth, age 77, first time owner Hemet, CA

Too complicated to start and too scary to start large unit because I am afraid to make a mistake.

6 years ago

Reply from MobileHelp

Celeste,

We are sorry to hear you are afraid of the system. We have created a ticket for Technical Support to reach out to you. You can also call 877-827-6207, Option 1, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST with any questions or concerns you may have. We look forward to speaking to you.

Kind Regards,

MobileHelp

Aug. 10th, 2018

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Deb Nixa, MO

I don't like having to take the main base every where.

6 years ago

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Allie

They're good listeners. I can also use this in the water.

6 years ago

Reply from MobileHelp

That is so sweet! Thank you Allie!

Jul. 26th, 2018

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Michael Pizzuto Lyons, IL

Poor call center. Long wait time. Sounded like a party was going on in the background!

6 years ago

Reply from MobileHelp

Michael, We are sorry to hear about your experience. We attempted to call you to discuss your experience and get any additional feedback from you, but were not able to reach you. Please call us at 800-930-6095 at your earliest convenience. We look forward to speaking to you. Best Regards, MobileHelp

Jul. 19th, 2018

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Denise

There response time is very friendly and nice.

6 years ago

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shorty nyc East Elmhurst, NY

neck band to long I am short and bracelet not small enough

6 years ago

Reply from MobileHelp

Hello!

Thank you for your feedback. On the standard neck pendants, you can put it on a chain or necklace of your choice if you prefer a different length. As for the wrist button, you can always put any standard watch band of your choice that may have a better fit for you. If you have any questions or concerns, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jul. 19th, 2018

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Gwendolyn Mayfield Pittsburgh, PA

They were very negative with me, but it's nice to be familiar with the people around you that will help you.

6 years ago

Reply from MobileHelp

Dear Gwendolyn,

We are sorry to hear you have had a negative experience! We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We have attempted to call you a few times, but have not been able to reach you. Please contact us at 800-930-6095 and ask for Amber. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 6th, 2018

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Verified Customer

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Betty Kegg Tavares, FL

You need to carry the battery device with you when you trav

6 years ago

Reply from MobileHelp

Dear Betty,

Thank you for your review. Yes, with anything that has GPS, it does need to be charged, whether that is for the mobile device with our solo system or the charger for the new all in one smart watch. If you have any questions regarding your system, feel free to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Edzo

Ease of use setting up was easy service was very helpfull

6 years ago

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Sue Tehachapi, CA

I developed rash all over my neck due to the strong on the alert button I tried to send back but nothing is being sent

6 years ago

Reply from MobileHelp

Dear Sue,

It was a pleasure to speak to you today. We are happy we were able to resolve your issue. Thank you again for your feedback.

Best Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Trustworthiness Nashville, TN

When testing my unit, it takes a while to answer the call.

6 years ago

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Verified Customer

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Anoymous Athens, GA

Useful to have.It was what the information described.

6 years ago

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Norma Gerhardt Apache Junction, AZ

Returned device...no longer needed, but DID NOT receive any refund despite calling and being assured it would happen!

6 years ago

Reply from MobileHelp

Dear Norma,

We attempted to contact you, but were not able to reach you. We looked at your account and you were given a full refund on 05/10/2018. If you are not seeing this on your end, we would be happy to call your bank with you. Please contact us at 877-827-6207. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 26th, 2018

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Necessary User Los Angeles, CA

Fall Button/neck pendant is awkward to wear

6 years ago

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Toni Jones

Very professional, efficient, and have a quick response.

6 years ago

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Anonymous Ellicott City, MD

it's a little too big, so it's a little cumbersome.

6 years ago

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Anonymous Enon, OH

We tested it and it was very prompt, we use the necklace.

6 years ago

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Verified Customer

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C.F. Nevada City, CA

My device is very sensitive but still a good value for your money.

6 years ago

Reply from MobileHelp

Thank you for your feedback! If you are having issues with your equipment being too sensitive, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Jun. 22nd, 2018

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Judy And Basil Davis Marion, IN

My wife had the wrist bracelet device but it didn't go off when she fell.

6 years ago

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Karman Vega (for my father)

Issues with pendant going off accidently.

6 years ago

Reply from MobileHelp

Karman,

We are sorry to hear about your pendant. Please contact technical support at 877-827-6207, Option 1. They will be able to assist you with ways to limit false alarms, as well as, verify that your pendant is working properly. We look forward to speaking to you.

Best Regards,

MobileHelp

Jun. 19th, 2018

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Verified Customer

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Betty Fuller

I don't have like having to carry both of those units wherever I go.

6 years ago

Reply from MobileHelp

Betty,

Thank you for your feedback. We now offer our new MobileHelp Smart... which is an all in one wrist button. With this new watch, you don't have to carry anything else, you can speak to dispatch directly through your watch. If you are interested in purchasing this system, please contact customer care at 877-827-6207.

Best Regards,

MobileHelp

Jun. 20th, 2018

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Emily Shonberg

Just for the peace of mind that I am covered 24/7.

6 years ago

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Edward Brown Kings Park, NY

We just got it set up the other day. It is a little expensive'

6 years ago

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Verified Customer

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Marci Millimaci

It's been 3 weeks since I ordered this system, I have not received the total shipment, I am considering cancellation.

6 years ago

Reply from MobileHelp

Dear Marci,

It was a pleasure speaking to you today. We are happy we were able to resolve your issue. If you have any additional questions or concerns, please don't hesitate to contact us at 877-827-6207.

Kind Regards,

MobileHelp

Apr. 25th, 2018

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Ken Anderson

So far it's working very well. I'm very pleased with it.

6 years ago

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T.G. Meridian, MS

All I have done with it is test it. I'm not really satisfied with their response time though.

6 years ago

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Verified Customer

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No risks!!

Too long to pick up phone. Husband dropped fall device nothing happened. THIS IS LIFE & death!!!! Flunked!!

6 years ago

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Verified Customer

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jwburns

shut down due too alarm on neck going on twice just from normal movement

6 years ago

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Charles

We are not always sure it is being charged etc and when to call in

6 years ago

Reply from MobileHelp

Charles,

Please contact technical support at 877-827-6207, Option 1, if you are experiencing any charging issues. We look forward to speaking to you.

Sincerely, MobileHelp

Apr. 18th, 2018

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Sarge Gilbert, AZ

Because MobileHelp response in a very reasonable time

6 years ago

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earl harvey Tampa, FL

Have not full tested it well run test on it soon

6 years ago

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Anonymous Bonney Lake, WA

Needs a little tweeking in information & accessory design.

6 years ago

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Beck Blanchard, OK

The people are nice, friendly, and very ubderstanding!

6 years ago

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Janice Bossert Richmond, VA

We are paying extra for the fall alert and it does not detect her falls.

6 years ago

Reply from MobileHelp

Dear Janice,

Thank you for your feedback. We are sorry to hear you are having issues with your fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Sincerely,

MobileHelp

Apr. 18th, 2018