Name: MobileHelp
Rating: 4.6

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Denise

There response time is very friendly and nice.

7 years ago

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shorty nyc East Elmhurst, NY

neck band to long I am short and bracelet not small enough

7 years ago

Reply from MobileHelp

Hello!

Thank you for your feedback. On the standard neck pendants, you can put it on a chain or necklace of your choice if you prefer a different length. As for the wrist button, you can always put any standard watch band of your choice that may have a better fit for you. If you have any questions or concerns, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Best Regards,

MobileHelp

Jul. 19th, 2018

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Gwendolyn Mayfield Pittsburgh, PA

They were very negative with me, but it's nice to be familiar with the people around you that will help you.

7 years ago

Reply from MobileHelp

Dear Gwendolyn,

We are sorry to hear you have had a negative experience! We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We have attempted to call you a few times, but have not been able to reach you. Please contact us at 800-930-6095 and ask for Amber. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jul. 6th, 2018

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Betty Kegg Tavares, FL

You need to carry the battery device with you when you trav

7 years ago

Reply from MobileHelp

Dear Betty,

Thank you for your review. Yes, with anything that has GPS, it does need to be charged, whether that is for the mobile device with our solo system or the charger for the new all in one smart watch. If you have any questions regarding your system, feel free to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 6th, 2018

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Edzo

Ease of use setting up was easy service was very helpfull

7 years ago

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Sue Tehachapi, CA

I developed rash all over my neck due to the strong on the alert button I tried to send back but nothing is being sent

7 years ago

Reply from MobileHelp

Dear Sue,

It was a pleasure to speak to you today. We are happy we were able to resolve your issue. Thank you again for your feedback.

Best Regards,

MobileHelp

Jul. 6th, 2018

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Trustworthiness Nashville, TN

When testing my unit, it takes a while to answer the call.

7 years ago

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Anoymous Athens, GA

Useful to have.It was what the information described.

7 years ago

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Norma Gerhardt Apache Junction, AZ

Returned device...no longer needed, but DID NOT receive any refund despite calling and being assured it would happen!

7 years ago

Reply from MobileHelp

Dear Norma,

We attempted to contact you, but were not able to reach you. We looked at your account and you were given a full refund on 05/10/2018. If you are not seeing this on your end, we would be happy to call your bank with you. Please contact us at 877-827-6207. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 26th, 2018

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Necessary User Los Angeles, CA

Fall Button/neck pendant is awkward to wear

7 years ago

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Toni Jones

Very professional, efficient, and have a quick response.

7 years ago

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Anonymous Ellicott City, MD

it's a little too big, so it's a little cumbersome.

7 years ago

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Anonymous Enon, OH

We tested it and it was very prompt, we use the necklace.

7 years ago

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C.F. Nevada City, CA

My device is very sensitive but still a good value for your money.

7 years ago

Reply from MobileHelp

Thank you for your feedback! If you are having issues with your equipment being too sensitive, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Jun. 22nd, 2018

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Judy And Basil Davis Marion, IN

My wife had the wrist bracelet device but it didn't go off when she fell.

7 years ago

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Karman Vega (for my father)

Issues with pendant going off accidently.

7 years ago

Reply from MobileHelp

Karman,

We are sorry to hear about your pendant. Please contact technical support at 877-827-6207, Option 1. They will be able to assist you with ways to limit false alarms, as well as, verify that your pendant is working properly. We look forward to speaking to you.

Best Regards,

MobileHelp

Jun. 19th, 2018

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Betty Fuller

I don't have like having to carry both of those units wherever I go.

7 years ago

Reply from MobileHelp

Betty,

Thank you for your feedback. We now offer our new MobileHelp Smart... which is an all in one wrist button. With this new watch, you don't have to carry anything else, you can speak to dispatch directly through your watch. If you are interested in purchasing this system, please contact customer care at 877-827-6207.

Best Regards,

MobileHelp

Jun. 20th, 2018

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Emily Shonberg

Just for the peace of mind that I am covered 24/7.

7 years ago

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Edward Brown Kings Park, NY

We just got it set up the other day. It is a little expensive'

7 years ago

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Marci Millimaci

It's been 3 weeks since I ordered this system, I have not received the total shipment, I am considering cancellation.

7 years ago

Reply from MobileHelp

Dear Marci,

It was a pleasure speaking to you today. We are happy we were able to resolve your issue. If you have any additional questions or concerns, please don't hesitate to contact us at 877-827-6207.

Kind Regards,

MobileHelp

Apr. 25th, 2018

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Ken Anderson

So far it's working very well. I'm very pleased with it.

7 years ago

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T.G. Meridian, MS

All I have done with it is test it. I'm not really satisfied with their response time though.

7 years ago

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No risks!!

Too long to pick up phone. Husband dropped fall device nothing happened. THIS IS LIFE & death!!!! Flunked!!

7 years ago

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jwburns

shut down due too alarm on neck going on twice just from normal movement

7 years ago

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Charles

We are not always sure it is being charged etc and when to call in

7 years ago

Reply from MobileHelp

Charles,

Please contact technical support at 877-827-6207, Option 1, if you are experiencing any charging issues. We look forward to speaking to you.

Sincerely, MobileHelp

Apr. 18th, 2018

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Sarge Gilbert, AZ

Because MobileHelp response in a very reasonable time

7 years ago

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earl harvey Tampa, FL

Have not full tested it well run test on it soon

7 years ago

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Anonymous Bonney Lake, WA

Needs a little tweeking in information & accessory design.

7 years ago

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Beck Blanchard, OK

The people are nice, friendly, and very ubderstanding!

7 years ago

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Janice Bossert Richmond, VA

We are paying extra for the fall alert and it does not detect her falls.

7 years ago

Reply from MobileHelp

Dear Janice,

Thank you for your feedback. We are sorry to hear you are having issues with your fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Sincerely,

MobileHelp

Apr. 18th, 2018

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Betty Ginop Petoskey, MI

I wear the necklace every day but I don't like the black thing that goes around my neck, and holds the necklace. I'd like to get it hooked up to a gold one. I have some of those, but I guess they don't recommend that. I'm not really happy with the way I didn't get very much information when I hooked it up. It went off the first night I had it. Evidently it dropped too much or something like that. I was nervous hooking it up. I read the instructions but I wasn't too happy with them. I think I know how to use it, but I'm not sure. I think I'm paying for something extra that I don't have to have.

7 years ago

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Belva Skinner Argyle, IA

I saw an ad on TV for it. It's easy to use.

7 years ago

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Bernard Beatty

I liked this one because it had a monitor, and there was no contract.

7 years ago

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Deb Glenwood, IA

Its mobile, can take it anywhere and affordable

7 years ago

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Shirley

It's expensive and we've had to replace the pendant twice in 2 years

7 years ago

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James E. Stanton Newark, DE

Very good knowing someone can help my wife when I not home

7 years ago

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Jeri Burks Hodgenville, KY

I figured that having it was better than nothing. The button seems to work alright.

7 years ago

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Kevin

worked well but I have no experience with similar product

7 years ago

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Sharon Boynton Beach, FL

It takes too long for someone to respond to the pushed button.

7 years ago

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Myvalentine Pinehurst, NC

Good locator, but need to add out and about alerts

7 years ago

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Halimin Sastra Montgomery Village, MD

Good customer service and emergency personal.

7 years ago

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Mary Rego

Mobile Help was the best option for my mother because of its price.

7 years ago

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Alicia Patterson, CA

I've had two false alarm situations. Not sure why these happend.

7 years ago

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Ann Rockport, TX

Its easy but have trouble getting it the right length

7 years ago

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Fully protected!!

A great value considering the number of options.

7 years ago

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Dave Lillich

A little difficult figuring everything at first...

7 years ago

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Barbara McCabe

good service and variety of monitoring devices

7 years ago

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Beth

It sounds the alert without provocation sometimes

7 years ago

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Marie

The fall alert went off several times without reason

7 years ago

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kathy dore Loganville, GA

When I needed help I got no response because I was told I held the button down too long.

8 years ago