Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star_border

Carol Boland

Not happy with break downs during power interruptions.0

5 years ago

check_circle

Verified Customer

star star star star star_border

Sherry Ford

Great except seems to fall off Mom's neck easily

5 years ago

check_circle

Verified Customer

star star star star star_border

Jwg

They provide what they promise in a timely manner

5 years ago

check_circle

Verified Customer

star star star star star_border

Joseph and Dolores

Good company. A little difficult to set up.

5 years ago

check_circle

Verified Customer

star star star star star_border

Betty Anne Catalano

Customer service Dept was very helpful and knowledgeable

5 years ago

check_circle

Verified Customer

star star star star star_border

Nora Lowe

Very helpful when called to troubleshoot

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Janice Melrose, FL

It is simple to use. Just press a button, and they will answer.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Lincoln, CA

The device is small, attractive, and easy to wear.

5 years ago

check_circle

Verified Customer

star star star star star_border

The Joan Ivey Tillman Trust C/O Chris Tillman Trustee

The initial purchase and set up went very smoothly.

5 years ago

check_circle

Verified Customer

star star star star star_border

Melissa Cleveland

The selling point for us was that MobileHelp has a GPS.

5 years ago

check_circle

Verified Customer

star star star star star_border

Michael Nerren

The only issue is that ATT is not very strong in my area.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard

The unit goes off to often it has giving me a least 2 false readings

5 years ago

Reply from MobileHelp

Richard,

We would be happy to look into any false alarms you have had. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Feb. 27th, 2019

check_circle

Verified Customer

star star star star star_border

Marjorie Brunsell Holland, MI

Wish you have a magnetic clasp for corded devices

5 years ago

check_circle

Verified Customer

star star star star star_border

Anthony Parrish

the agent was knowledgable and proffessional.

5 years ago

check_circle

Verified Customer

star star star star star_border

David

Excellent equipment and service. Rapid notification.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

They answer quickly so that unnecessary calls don't occur.

5 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Turns

Like the product The people are nice and helpful

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mr. George F. Saddler

Long wait to contact when called or needed for help or advice.

5 years ago

Reply from MobileHelp

George,

It was a pleasure speaking today. We are happy that we were able to address any concerns or questions you had. If you need any additional assistance, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star_border

MH Giddings II

Trust! Happy! Secure! Pron to repeat! Genuine!

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Charlie

Some one should have followed to help setup and how to use it.

5 years ago

Reply from MobileHelp

Charlie,

We would be happy to test the equipment with you over the phone and go through any questions you have regarding the system. Please reply to this with your Customer ID number or phone number, so we can reach you! Or you can call Technical Support at 877-827-6207, Option 1. We look forward to hearing from you!

Best Regards,

MobileHelp

Feb. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

The customer service rep that I spoke with was helpful.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

The pendant goes off too easily, but customer service has been very good.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues and provide ways to limit false alarms. What is the best number for us to reach you? Or you can also reach our Technical Support Team at 877-827-6207, Option 1.

We look forward to speaking to you!

Kind Regards,
MobileHelp

Feb. 7th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

I have a problem with the button. I wear it around my neck and it goes off for no apparent reason.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Lorraine

The other night I fell and it's supposed to go off by itself and it didn't.

5 years ago

check_circle

Verified Customer

star star star star star_border

Donald Myrtle Beach, SC

I like the equipment. The device is not hard to carry.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Samantha

I've had a problem with the button working and them contacting me back.

5 years ago

Reply from MobileHelp

Samantha,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 29th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

SHEILA STILLMAN

we were in another suburb when my husband fell we had the mobile unit with us they sent an ambulance to our home

5 years ago

Reply from MobileHelp

Sheila,

Thank you for your feedback. We reviewed your account and saw that you have already spoken to Technical Support to resolve your issue. If you need any further assistance, please contact Technical Support at 877-827-6207, Option 1. Thank you for your continued service with MobileHelp.

Best Regards,

MobileHelp

Jan. 21st, 2019

check_circle

Verified Customer

star star star star_border star_border

Nancy Saint Ignace, MI

I wear it all the time. I had an error but they called the ambulance anyway.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jean

No experience except setting up...which was easy

5 years ago

check_circle

Verified Customer

star star star star star_border

Bill

Customer service helps work through problems that we had.

5 years ago

check_circle

Verified Customer

star star star star star_border

Robert Grafton, WV

Customer service answers calls for help very quickly.

5 years ago

check_circle

Verified Customer

star star star star star_border

John And Susan Washington, IL

They're pretty quick to get back when the button is pushed.

5 years ago

check_circle

Verified Customer

star star star star star_border

John Wichita, KS

The device is just very easy to operate and use.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jeanne Erie, PA

Confusing to operate, "fall detection" activates when no fall has occurred, device too sensitive

5 years ago

Reply from MobileHelp

Jeanne,

We are sorry to hear your fall detection pendant is too sensitive. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Linda Cherryville, NC

Volume on speaker from company voice needs to be LOUDER

5 years ago

check_circle

Verified Customer

star star star star star_border

Ev Elk Grove Village, IL

Excellent phone support and the product works

5 years ago

check_circle

Verified Customer

star star star star star_border

Lona

People that you speak too are very pleasant and helpful

5 years ago

check_circle

Verified Customer

star star star star star_border

DianaRo. Elgin, IL

CONVIENCE OF BOTH THE UNITS IN VARIOUS AREAS OF THE HOUSE.

5 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Bloomingdale, GA

Everybody from the company was friendly and helpful.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I have found them to be very helpful and friendly.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Ginger Ashland, MO

There are too many false alarms. It causes me to mistrust the company.

5 years ago

Reply from MobileHelp

Ginger,

Please contact Technical Support at 877-827-6207, Option 1, if you are having excessive false alarms.

We look forward to speaking to you.

Sincerely,

MobileHelp

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star_border

H.S. Newnan, GA

Call answer time has been slow recently 10/25/2018 week.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Misled Meridian, TX

Average service at very best. Nothing terrible nor anything spectacular

5 years ago

check_circle

Verified Customer

star star star star star_border

Kathy New Orleans, LA

Ease of use and peace of mind knowing that I will be safe.

5 years ago

check_circle

Verified Customer

star star star star star_border

Angelina Thaxton, VA

I got the wrist device, it's convenient on the wrist.

5 years ago

check_circle

Verified Customer

star star star star star_border

Kathleen Warren, OH

The customer service reps have been very attentive so far.

5 years ago

check_circle

Verified Customer

star star star star star_border

virginia

THEY ARE THE LEAST COST AND YOU GET MORE ITEMS INCLUDED .

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

neck pendant goes off by it's self sometimes

5 years ago

check_circle

Verified Customer

star star star star star_border

Elisa-Beth Gardner Swarthmore, PA

I find them to be very efficient and trustworthy.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bill Gawors Shippensburg, PA

Their equipment works well, have not had to use them yet.

5 years ago