Name: MobileHelp
Rating: 4.6

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Theresa Ramos Scottsdale, AZ

Never confirmed that lock box code was obtained from Scottsdale Fire Department.

3 years ago

Reply from MobileHelp

Hi Theresa, We received your review and we are sorry to hear about your concern. We would have the code for any lockbox provided by MobileHelp, as we preset it with the code of your chose before it is shipped. However, if you change the code once it is received, or if a third party lockbox is used in it's place, you would need to notify us of this change to ensure that the emergency profile information is always up to date. We would like to contact you to further assist with your account and make sure all of the information is up to date. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Rebecca Ballard Poteau, OK

Wifi or phone signal is very weak no matter where we put base unit

3 years ago

Reply from MobileHelp

Hi Rebecca, We received your review and we're sorry to hear about the cellular connection issues you are experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to further assist you with getting this issue resolved. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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RAYMOND PATTERSON Maumee, OH

initial set up and testing equipment was effortless

3 years ago

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Hilda G. Fabbri Monterey Park, CA

Very helpful in explaining the set up of the equipment

3 years ago

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sara Athens, GA

they came even though i was fine they were there very fast

3 years ago

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GIONG NGUYEN Camden, NJ

Your response was very fast, clear and easy to understand

3 years ago

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Joe Roth North Tonawanda, NY

good service and system is easy to install

3 years ago

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Stephanie Birmingham, AL

Equipment had to be replaced in less than 3 months

3 years ago

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Rebecca Ann Czerwinski Lake Placid, NY

don't know how to use it, the book is overwhelming and no one has called since I put the base in.

3 years ago

Reply from MobileHelp

Hi Rebecca, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our records show that our Technical Support team has been unable to reach you over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Linda Van Horn Eureka, CA

All products advertised were in the shipment.

3 years ago

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Guillermo Segredo Sarasota, FL

The batteries in the mobile device don't last very long, just a few hours.

3 years ago

Reply from MobileHelp

Hi Guillermo, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We see that you have already spoken to our Technical Support team about this concern and a replacement device was sent to you. Please let us know if you are still experiencing any trouble with the battery life and we would be more than happy to contact you for further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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colleene johnson Georgetown, TX

bother you a little too much otherwise great

3 years ago

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Marcia Billie Dryden, MI

Initial testing was a problem. Seems ok now

3 years ago

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Retha Baker Farmington, MI

Drivers arrive On time and are courteous.

3 years ago

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David F. Woods Longmeadow, MA

A little confusing at first, but good support.

3 years ago

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Richard Vincentown, NJ

Fall detection pendant needs worked on. Too sensitive.

3 years ago

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Ray Utterback Occidental, CA

They provide me with a sense of security.

3 years ago

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Lanette Belt, MT

Easy to use, only one false alarm. Like the to go system.

3 years ago

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Linda Huss Pleasant Hill, MO

They are.very alert and reply to the alarm.

3 years ago

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Darcy K Crest Hill, IL

The device activated when I made a sudden move not a fall

3 years ago

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Mike Long Rancho Santa Margarita, CA

Too heavy to wear around neck. Belt loop holder is good.

3 years ago

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Lavita Brotherson Waldorf, MD

Very professional and very helpful in getting information

3 years ago

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Liz Heath Ithaca, NY

Friendly and above average customer service.

3 years ago

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Lily Wang Redmond, WA

0

3 years ago

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Harry W Odom Smyrna, TN

I had a little difficulty with a Test last week

3 years ago

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Robert South English, IA

they are there when i need them very polite and capable

3 years ago

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Beverly Sellers Fremont, IN

I don't like the band on the wrist. It is hard to fasten

3 years ago

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Gloria Carter Batavia, OH

I can only stay away from the charger 3 HR I am gone longer than that at times

3 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we would like to apologize for any inconvenience you are experiencing. We would like to contact you for further assistance with this, as you should definitely be getting more battery life from our equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Apr. 2nd, 2021

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Cary Graves Port Angeles, WA

good equipment, good service including tests

3 years ago

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Patricia Libby, MT

0

3 years ago

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GARY KELLEY Amelia, OH

RELABE,COURTEOUS,KNOWLEDGABLE,AFFORDABLE

3 years ago

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Andrew Coamey New York, NY

The devices are easy to set-up and easy to manage.

3 years ago

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Patricia Tamaqua, PA

The equipment works very well around the clock

3 years ago

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Alison Barrera Redwood City, CA

I like it. Fall button goes off too often

3 years ago

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Teresa Wands Gloversville, NY

Button was dead when not charged one night.

3 years ago

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Evelyn Mundt Coeur D Alene, ID

efficiency, nice equipment, good response

3 years ago

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Paula Makawao, HI

Sales and set up agents helpful to first time user.

3 years ago

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Katherine Cox Amelia Court House, VA

Both my parents have fallen and the automatic detection did not work. 0

3 years ago

Reply from MobileHelp

Hi Katherine, We see you recently spoke with our Technical Support team regarding this concern. We are happy we were able to speak with you regarding best practices for using the equipment. Please do not hesitate to contact us if any assistance is needed with the equipment going forward. You can reach us by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Mar. 3rd, 2021

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Virginia Clark Sunnyside, NY

Very pleased with with MobileHelp. Easy to wear.

3 years ago

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C.Musgrave Middletown, OH

It needs to be cheaper... otherwise Great

3 years ago

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Rudolph Bullman Missoula, MT

Customer Service has not responded to a concern I had last week.

3 years ago

Reply from MobileHelp

Hi Rudolph, We apologize for any inconvenience. We see you recently spoke with our Technical Support team in regards to your inquiry. We are happy we were able to speak with you regarding your account and that everything has been resolved. Thank you for being a valued part of the MobileHelp family!

Mar. 5th, 2021

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Stephanie Atkinson Hollis Center, ME

It is easy to wear and peace of mind for my dad.

3 years ago

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denise Overgaard, AZ

The customer service has been excellent.

3 years ago

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Susan Fritz Berkeley, CA

simple directions, very pleasant staff and a good product

3 years ago

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Shikomba Philadelphia, PA

The life of the battery is not long enough

3 years ago

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Keith Denver, CO

It works now. Had difficulty with cell system.

3 years ago

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Gladys Turner Anderson, IN

My daughter received an alert that I had fell which was false

3 years ago

Reply from MobileHelp

Hi Gladys, We received your review and would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1 and we will be happy to look into this for you. We look forward to speaking with you soon.

Feb. 11th, 2021

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Michael Oviedo, FL

I did a test when I first got the device and everything worked right.

3 years ago

Reply from MobileHelp

Hi Michael, Thank you for your kind remarks and for sharing your experience for others to benefit. We are happy to hear that everything went well during your last system test. Please let us know if you have any questions or if there is anything we can do to earn a higher rating. At MobileHelp we pride ourselves in providing a great experience to our customers. You can reach us by dialing 877-827-6207, we're always more than happy to help.

Feb. 5th, 2021

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Charles Akron, OH

I have not dealt with customer support but I tested the device and it was okay.

3 years ago

Reply from MobileHelp

Hi Charles, Thank you for your review and for sharing your experience for others to benefit. We are happy to know that your last test was successful. At MobileHelp we pride ourselves in providing a great experience to our customers. Please let us know if there is anything we can do to earn a higher rating from you, or if there is anything we can do to further assist. You can reach us by dialing 877-827-6207 Option 3, we're always more than happy to help.

Feb. 5th, 2021

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Annette Montclair, NJ

I like that I can use my device outdoors.

3 years ago