Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mike Long Rancho Santa Margarita, CA

Too heavy to wear around neck. Belt loop holder is good.

4 years ago

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Verified Customer

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Lavita Brotherson Waldorf, MD

Very professional and very helpful in getting information

4 years ago

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Liz Heath Ithaca, NY

Friendly and above average customer service.

4 years ago

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Lily Wang Redmond, WA

0

4 years ago

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Harry W Odom Smyrna, TN

I had a little difficulty with a Test last week

4 years ago

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Verified Customer

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Robert South English, IA

they are there when i need them very polite and capable

4 years ago

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Beverly Sellers Fremont, IN

I don't like the band on the wrist. It is hard to fasten

4 years ago

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Verified Customer

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Gloria Carter Batavia, OH

I can only stay away from the charger 3 HR I am gone longer than that at times

4 years ago

Reply from MobileHelp

Hi Gloria, We received your review and we would like to apologize for any inconvenience you are experiencing. We would like to contact you for further assistance with this, as you should definitely be getting more battery life from our equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Apr. 2nd, 2021

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Cary Graves Port Angeles, WA

good equipment, good service including tests

4 years ago

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Patricia Libby, MT

0

4 years ago

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GARY KELLEY Amelia, OH

RELABE,COURTEOUS,KNOWLEDGABLE,AFFORDABLE

4 years ago

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Andrew Coamey New York, NY

The devices are easy to set-up and easy to manage.

4 years ago

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Patricia Tamaqua, PA

The equipment works very well around the clock

4 years ago

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Alison Barrera Redwood City, CA

I like it. Fall button goes off too often

4 years ago

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Teresa Wands Gloversville, NY

Button was dead when not charged one night.

4 years ago

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Evelyn Mundt Coeur D Alene, ID

efficiency, nice equipment, good response

4 years ago

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Paula Makawao, HI

Sales and set up agents helpful to first time user.

4 years ago

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Katherine Cox Amelia Court House, VA

Both my parents have fallen and the automatic detection did not work. 0

4 years ago

Reply from MobileHelp

Hi Katherine, We see you recently spoke with our Technical Support team regarding this concern. We are happy we were able to speak with you regarding best practices for using the equipment. Please do not hesitate to contact us if any assistance is needed with the equipment going forward. You can reach us by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Mar. 3rd, 2021

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Verified Customer

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Virginia Clark Sunnyside, NY

Very pleased with with MobileHelp. Easy to wear.

4 years ago

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C.Musgrave Middletown, OH

It needs to be cheaper... otherwise Great

4 years ago

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Rudolph Bullman Missoula, MT

Customer Service has not responded to a concern I had last week.

4 years ago

Reply from MobileHelp

Hi Rudolph, We apologize for any inconvenience. We see you recently spoke with our Technical Support team in regards to your inquiry. We are happy we were able to speak with you regarding your account and that everything has been resolved. Thank you for being a valued part of the MobileHelp family!

Mar. 5th, 2021

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Stephanie Atkinson Hollis Center, ME

It is easy to wear and peace of mind for my dad.

4 years ago

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denise Overgaard, AZ

The customer service has been excellent.

4 years ago

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Susan Fritz Berkeley, CA

simple directions, very pleasant staff and a good product

4 years ago

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Shikomba Philadelphia, PA

The life of the battery is not long enough

4 years ago

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Verified Customer

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Keith Denver, CO

It works now. Had difficulty with cell system.

4 years ago

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Gladys Turner Anderson, IN

My daughter received an alert that I had fell which was false

4 years ago

Reply from MobileHelp

Hi Gladys, We received your review and would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1 and we will be happy to look into this for you. We look forward to speaking with you soon.

Feb. 11th, 2021

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Michael Oviedo, FL

I did a test when I first got the device and everything worked right.

4 years ago

Reply from MobileHelp

Hi Michael, Thank you for your kind remarks and for sharing your experience for others to benefit. We are happy to hear that everything went well during your last system test. Please let us know if you have any questions or if there is anything we can do to earn a higher rating. At MobileHelp we pride ourselves in providing a great experience to our customers. You can reach us by dialing 877-827-6207, we're always more than happy to help.

Feb. 5th, 2021

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Charles Akron, OH

I have not dealt with customer support but I tested the device and it was okay.

4 years ago

Reply from MobileHelp

Hi Charles, Thank you for your review and for sharing your experience for others to benefit. We are happy to know that your last test was successful. At MobileHelp we pride ourselves in providing a great experience to our customers. Please let us know if there is anything we can do to earn a higher rating from you, or if there is anything we can do to further assist. You can reach us by dialing 877-827-6207 Option 3, we're always more than happy to help.

Feb. 5th, 2021

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Annette Montclair, NJ

I like that I can use my device outdoors.

4 years ago

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Lela Joyce Brown Sulphur Springs, TX

I haven't needed to use alert, as I haven't been a member long. But feel safer with wrist band all the time.

4 years ago

Reply from MobileHelp

Hi Lela, Thank you for you kind remarks. We're happy to know that you have not had to use your system, and that it is providing you with the piece of mind you need. At MobileHelp we pride ourselves in providing a great experience to our customers. Please let us know if there is anything we can do to earn a higher rating, or if you have any questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service.

Jan. 24th, 2021

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Susan VdH Carmel, IN

Everyone has been very helpful and courteous to deal with.

4 years ago

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Carol haslam Punta Gorda, FL

The necklace with the button keeps going off. It beeps about every two hours day and night

4 years ago

Reply from MobileHelp

Hi Carol, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.

Jan. 20th, 2021

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Diana Krameisen Bethpage, NY

Lanyard too long. Code to open front door incorrect. Location of my house incorrect.

4 years ago

Reply from MobileHelp

Hi Diana, We received your review and we will be contacting you to further assist with getting your account information updated and provide any further assistance needed. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jan. 22nd, 2021

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Felipe

Reasonable price helpful staff answering the phone

4 years ago

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Stanley

Good service. Just a little slow in answering calls.

4 years ago

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T Rodefer

Very easy set up and very nice customer service.

4 years ago

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Elmer Cobb

up to one minute and 45 seconds to connect to operator for help. battery life only 24 hours-not 48 as stated

5 years ago

Reply from MobileHelp

Hi Elmer, We received your review and we apologize for any inconvenience you have experienced. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you and make sure everything is working properly. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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vasudevan rajasenan

Did not wait too long to answer the call.Good service

5 years ago

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Steve Herz

Good follow through on testing events vs actual

5 years ago

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John

responsive and well managed polite on the phone

5 years ago

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Julie Rio Rancho, NM

People are always compassionate and kind.

5 years ago

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A. Phillips Littleton, CO

I would give a 5....very helpful/responsive- device has gone off when I did not fall...have new device now

5 years ago

Reply from MobileHelp

Awesome! Thank you for giving us a 5! However, it looks like you accidentally gave us a 1 star when your review says 5 stars. If you are able to, please take a moment to update your stars on this review. Thank you for being a valued part of the MobileHelp family!

Oct. 11th, 2020

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Myra Koell Medford, OR

Product came in a timely manner. Set up was easy.

5 years ago

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Dana Todd & looking at different similar devices for my money. So only one device needed. Muskogee, OK

Didn't know I had to have not one device but two with me at all time

5 years ago

Reply from MobileHelp

Most customers wear the help button (neck or wrist) all the time, and then when they leave the house they will take the mobile device with them. Put it in their pocket, purse, clip to their pants in the mobile case. You need to be within 600 feet of the mobile device to send a signal from your help button. The only time you would need to have both devices with you, is when you leave the house. Otherwise you can leave the mobile device on the cradle charger while you are at home. However, if you would prefer, you can always just wear the mobile device, but you will need to remember to take it off and charge it, unlike the help button that has a battery life of 5+ years. If you would like to discuss your options in more detail, give us a call at 877-827-6207.

Oct. 1st, 2020

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David Conrad Bowie, MD

Overall very satisfied a little pricey though

5 years ago

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John fenn and daughter sharon Minneapolis, MN

A few false alarms one where I was asleep and not falling!

5 years ago

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JS Racine, WI

Prompt delivery of unit. Great costumer service.

5 years ago

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Betty Warner Robins, GA

When I tested it, it took them more than 2 minutes for them to answer the phone.

5 years ago

Reply from MobileHelp

We would love to review your test calls with you. Please give us a call at 877-827-6207, Option 1 at your earliest convenience.

Oct. 1st, 2020

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Marilyne Williamson Phenix City, AL

Prompt to respond, friendly employees, easy to use

5 years ago