Name: MobileHelp
Rating: 4.6

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Lori. Apel

Wonderful and very informative! Customer support answered all my questions without even having to ask any.

3 years ago

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Barbara Hayhurst

Good easy to understand and thorough. Thanks for the clearness of directions and helpfulness of your people.

4 years ago

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Amanda Harp

The only contact I have had was with the representative that called when I joined Mobile Help. He was very nice and answered all my questions.

4 years ago

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John Friel

Many alert devices available for at home, on the go, and even one with a GPS while away from home. Great!

4 years ago

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Elaine

Feel good about my mom having it. The one time she used it so far they were right there to talk with her.

4 years ago

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John Raeburn

Ease of use. Works everywhere I go.I accidentally set off the fall button and got an immediate response.

4 years ago

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Marilyn Wilson

Had issues the first couple of months that it wasn't sending the signal. Call 3 or 4 times before they sent a whole new unit.

4 years ago

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Geraldine Jones

They are very prompt in answering the calls after I pressed the button in error since this is all new tome.

4 years ago

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Christopher

The rubber watch band is annoying as it doesnâ€™t breathe like leather. It has to be rubber because you need to wear it 24/7, including in the shower.

4 years ago

Reply from MobileHelp

Hi Christopher. You can change the band to any standard watch band that would be more comfortable for you. If you have any questions, give us a call at 877-827-6207, Option 1.

Aug. 12th, 2020

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Rose Marie Fenell

Just now with limited use so far all has been handled in an efficient and careful manner. Staff has been great!

4 years ago

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Jean

Customer service rep was awesome when purchasing. The response when the alert was activated was very fast and helpful.

4 years ago

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Theresa Morrissey

A call went out by mistake and emergency showed up in minutes and called the right people to assist ASAP

4 years ago

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Anonymous

Purchase, setup, support, all perfect, no issues. And assisted in getting additional buttons (watch).

4 years ago

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Violet Hughes

This company is professional, has great customer service & reliability and is pleasant to deal with!

4 years ago

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Aurora

Their response is quick once I press my help button and the operators are very professional and pleasant

4 years ago

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V. Hatch

Very easy for my elderly parent to use. Lockbox With key for emergency access gives us all peace of mind

4 years ago

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Christine Doshier Tulsa, OK

We purchased the watch plan for my 80 year old mother a year ago. We have had to replace the watch 5 times. Each time it takes over two weeks to get a replacement watch. It breaks very easily - band broke on one, another the back of the watch fell off, the others corrroded. It is supposed to be waterproof.

4 years ago

Reply from MobileHelp

Hi Christine ,

Thank you for contacting MobileHelp. We are not able to find any account under your name. It appears you may not be contacting the right company. If you do feel you have reached the correct company, please provide us with your customer ID number and we would be happy to look into your concerns further.

May. 18th, 2020

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Jennett Pearson West Columbia, SC

Initially I would have ordered Mobile Help, but the salesman was so high pressure I decided to look elsewhere. The product should sell itself without high pressure.

5 years ago

Reply from MobileHelp

Jennett,

We are sorry to hear about your experience! As that is not typical here at MobileHelp. We would love for you to give us another opportunity to discuss our products. If interested, please provide us your best contact number and we would be happy to reach out.

Sincerely,

MobileHelp

Aug. 1st, 2019

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Barb Concord, CA

Positive but I forget exactly. Probably the person was not 'pushy '.I would like to find out the cost and if it can be used in the shower.

5 years ago

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Ken Hulme Fort Myers, FL

Why no prices on the webpage? I wanted a price, not a conversation. Follow up calls were too "pushy" for my taste. If I want your product, I'll do my research and buy it. Otherwise stop bothering me...

5 years ago

Reply from MobileHelp

Hi Ken!

Thank you for your feedback, however, our pricing is listed clearly for each system we offer on our website at . It sounds that you may have been on a 3rd party review site, but if you go to our site directly you can easily view pricing. Keep in mind, we offer more promotional pricing when you call in to place your order! :)

We look forward to speaking to you!

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Michael Hudspith

They were very nice an very helpful. They seem to know what you need before you even ask. Great service.

5 years ago

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Tom Wilson Arlington, TX

Tech Department is great, Customer Service is horrible. Tech Department has a call-back feature so you do not have to wait forever on the phone, but for some reason Customer Service, yeas Customer Service does not!!

5 years ago

Reply from MobileHelp

Tom,

Our Customer Service Department has a call back feature as Customer Care and Technical Support have the same phone number, 877-827-6207. We will be reaching out to you, to find out more about your experience.

Kind Regards,

MobileHelp

Feb. 26th, 2019

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Laura

The battery charge does not last long. Every day you have to recharge the battery, and when you recharge it does not last 24 hours. Very disappointed .

5 years ago

Reply from MobileHelp

Laura,

Thank you for your feedback. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 14th, 2019

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CDG

Sales staff was polite, informative and willing to spend time answering all my questions. Most important, not pushy.

5 years ago

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Betty

Being alone I needed immediate care and luckily I had Mobile Help on me. I got a very quick response.

5 years ago

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Tim Alexandria, VA

Rated high in all comparison ratings! Price was competitive. Easy set-up and operation for my 84-year old Mom.

5 years ago

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Julie West Bloomfield, MI

One night last week, just out of curiosity, I wanted to check the pricing of one of the life allert systems for my mom. I filled out a couple different forms and expected an email the next day. WRONG! If I didn't get 30-40 calls, numbers from 10 different cities trying to fool me. I WILL NEVER RECOMMEND NOR USE THEIR SERVICE!

6 years ago

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Eileen M Venice, FL

The folks at mobilhelp are terrific, friendly, knowledgeable and Eric has been very kind and patient working with me!

6 years ago

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Connie Denver, NC

The sales rep that contacted me was more interested in selling me the system than helping me with enough information to make the proper decision. Then, he called me constantly to the point I had to block the number.

6 years ago

Reply from MobileHelp

Connie,

We are sorry to hear about your experience. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you are willing to give us another another opportunity to have you as a customer, please let us know. Once again, we apologize for any inconvenience that you have experienced.

Kind Regards,

MobileHelp

Jul. 10th, 2018

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DM

I've had the unit for only a week. It's too soon to say if it's problem-free. Also, thr free lock-box sent with the unit is inoperable.

6 years ago

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maira isevaieva Seattle, WA

this companies across the emergency alert industry that requires their customers to sign a long-term contract in order to use services.

7 years ago

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Joanna Carey Baltimore, MD

This service is very helpful for my husband and family. They are very prompt and respond in a caring manner.

7 years ago

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Don Loomis Maitland, FL

Your Co. has outstanding service. Anything I have had to get in contact with you for was handle fast and right.

7 years ago

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Clarence Smith Rialto, CA

The tech arrived in time-frame. Got issue with camera corrected. Checked out system and tested. Courteous and knowledgeable.

7 years ago

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Barbara Cecil Round Rock, TX

When I call the voice on the other end is always very polite and helpful. They are always ready to help and answer questions.

7 years ago

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phyllis

To work away from the base unit you have to carry a cell phone size unit with you if you're leaving the home and wanted to want to have coverage away from your home I would either forget to take it with me or it would stay charged long enough when I was away from the base unit

8 years ago

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Stephany

Great system, my whole family feels better now that grandma has one. She never leaves home without it!

8 years ago

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John H. Denver, CO

It was easy to get setup online and the system was exactly what we were looking for. Works perfectly thus far!

8 years ago

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Verified Customer

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Robert Charlotte, NC

My pendant keeps dieing I am not happy at all with the service

8 months ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for the issues you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Verified Customer

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a car renter occasionally

We are paying for falling and my father in law fell and it did not call anyone.

8 months ago

Reply from MobileHelp

Hello, We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 28th, 2024

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Verified Customer

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Gary Powell

I thought there was an app that went with this?

9 months ago Edited January 31, 2024

Reply from MobileHelp

Hi Gary, We received your review and we have sent you a separate email that will allow you to log into your online account. This email is also sent at the time your order is shipped. If you do not need the new email in your inbox, please be sure to check your spam folders as well. Please do not hesitate to contact us should you need any further assistance by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Timothy Duntley

Tested several times successfully. Changes quickly

7 months ago

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Connie

The experience so far has been excellent.

7 months ago

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Heidi

The customer service with mobile help was excellent.

7 months ago

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Linda TX

quick response after fall activation! Pleased

7 months ago

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larry bursey Waynesboro, VA

At least I got somebody who can help me while alone

8 months ago

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Kim Pompano Beach, FL

Excellent 👍 product ! Very easy to use!

8 months ago

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Verified Customer

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Bob P. Falls Church, VA

The convenience of set-up and use was the most striking.

1 year ago

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Verified Customer

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Walt Kannapel Rochester, NY

Works FINE - Monitoring very responsive!

1 year ago

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Verified Customer

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Roger

It gives you a since of security to wear the mobile help

1 year ago