Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy Rockville, CT

I liked that L could speak to a live person. It's easy to wear. It does have frequent false alarms , easily corrected.

2 years ago

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Verified Customer

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David Houston, TX

It is not detecting falls correctly. A number of times it goes off when I'm just putting it on or taking it off. Several actual falls that were pretty bad were not detected at all. Very disappointing. Fall protection is the primary reason I purchased the service. I am contemplating canceling.

2 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Richard West Jordan, UT

Very easyto purchase and fast delivery, this is for my son and I am assuming everything is workingas it should

2 years ago

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Betsy Exeter, NH

Easy to assemble, easy to understand, and I feel comfort whether I am in my home, shopping, or just taking a walk.

2 years ago

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Verified Customer

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Jan Washington, DC

It was so easy to activate & learn how to use the equipment! I live alone & now I feel safer in case of an accident!

2 years ago

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maryanne milkie Johnstown, PA

So far so good. Been homebound so have not been able to test it out outside of home. Very happy so far.

2 years ago

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Tracy Chattanooga, TN

i am a new customer and could not be happier. the staff is always helpful and patient to answer all my

2 years ago

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Verified Customer

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David Evansdale, IA

Great customer service. Love the product and the peace of mind knowing my mother is more protected being by herself.

2 years ago

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JACK ROBERTSON Miami, FL

Initial contact and subsequent follow-up calls ex MobileHelp displayed a customer focused service provider.

2 years ago

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Linda Minickiello Keene, NH

The prompt service is unbeatable. Best investment I have made for my peace of mind and for my husband too.

2 years ago

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Joan Omaha, NE

The customer service lady gave very clear information, listened well, courteous, answered all questions.

2 years ago

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Diane Niagara, WI

I wanted a unit that my mother could wear around her neck. The unit in the picture would have been ideal. It was small and thin and white. What we got was a bulky unit much like the electric dog collar from years ago. She'll never wear the thing.

2 years ago

Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear that your mother is not comfortable with the equipment she is currently using. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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Lawson Saint Simons Island, GA

Extremely helpful and did not pressure me into making a decision until I had all of the information I required.

2 years ago

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Jean DiLuca East Rockaway, NY

The initial set up was easy, and everyone who i spoke with was knowledgeable and pleasant to interact with.

2 years ago

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Evelyn Lane, SC

I HAVE NOT HAD AN EMERGENCY TO USE MOBILEHELP. BUT WHEN I ACCIDENTLY HIT THE BUTTON THERE IS A QUICK RESPONSE

2 years ago

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Charles Moses Lake, WA

A+ service. I worry much less knowing help can be summoned if my wife has and emergency while I'm at work.

2 years ago

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Le Ann Wilson Orofino, ID

Detected at least three "falls" - unit was dropped, wearer did not actually fall - and responded immediately.

2 years ago

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Dorothy Chicago, IL

Like everything about it for safety. The person it was ordered for passed away but I’m keeping it for myself…

2 years ago

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Brenda Rogers Indianapolis, IN

They do not answer any questions I have had and they won’t answer me about getting a refund because we didn’t even get a chance to set it up. And it was 30 days risk free. They make it difficult to send it back. They could just email me a label but no they are making it harder even though I have all This stuff to deal with.

2 years ago

Reply from MobileHelp

Hi Brenda, We received your review and we apologize for any difficulties you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 17th, 2023

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Margaret Phillips, WI

I purchased MobileHelp for my sister. She feels secure having this device. It is working well. Thank you.

2 years ago

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Carol Seymour, IL

Quite pleased with the product everything worked good except in the basement of a 3 story house had to add a cellphone booster all good now thank you

2 years ago

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Mary Crofton, MD

I like that it is so easy to use. I don’t like the fact that it has to be charged and sometimes it wakes me up to tell me it needs charging.

2 years ago

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Douglas Benner Marietta, GA

Prompt service. System setup was somewhat awkward. Customer service for little problem was excellent.

2 years ago

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Edward Woodland Hills, CA

Easy to sign up for service and to submit required contact information. Unable to evaluate response since no covered events have happened.

2 years ago

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Stephanie Fairfax, VA

Unfortunately this device did not work for my father. He lives in a rural area & the cellular provider doesn't have good service in his area. I have decent cell service at his property but my cell phone is with a different provider

2 years ago

Reply from MobileHelp

Hi Stephanie, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for the system to work. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Jan. 27th, 2023

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Sheron Davenport, FL

l like the feeling of being safe. I know if I fall or have some kind of emergency Help is on the way.

2 years ago

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Bj Campbell Pimento, IN

As the family member contact, I have been happy with the service and and friendliness of your representatives.

2 years ago

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Jim Jones Lakeland, FL

Great service. The support team is always helpful. It is a great value compared to all the other alert systems.

2 years ago

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George Ehrmann Milford, DE

This company and service is top notch the staff is calming, empathetic and accommodating to the patient’s needs

2 years ago

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linda salis Absecon, NJ

Promise free over night delivery, turns out 10 day ground! Worse then that I have people constantly calling asking me for personal information. They should call and direct people to place a call to them! In short, even when cancelling, no one even apologized—they can care less! At this point I hope I get my money back! Beware of them!

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you have experienced with this order. We do have different promotions available for new orders, and our records indicate that one of our deepest promotional discounts was applied to this order, however it did not receive the additional free standard overnight shipping, which is currently only available on our annual payment plan as part of a different promotion. At MobileHelp, we pride ourselves in providing a great experience to all of our customers, and we apologize if you received anything less. We have added a note to your account to ensure that your refund is expedited as soon as all of the equipment is received back for cancellation. Please let us know if there is anything we can do to help keep you covered. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 3rd, 2022

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Bill Belanger Quincy, MA

They act very friendly when it's time to set up an account, but make it very difficult to cancel. When my family member died and we had many other pressing priorities, we could only cancel Mobile Help if we sent a copy of the death certificate.

3 years ago

Reply from MobileHelp

Hi Bill, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. This document may have been required for security purposes, however, we would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 9th, 2021

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Lori. Apel

Wonderful and very informative! Customer support answered all my questions without even having to ask any.

5 years ago

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Barbara Hayhurst

Good easy to understand and thorough. Thanks for the clearness of directions and helpfulness of your people.

5 years ago

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Amanda Harp

The only contact I have had was with the representative that called when I joined Mobile Help. He was very nice and answered all my questions.

5 years ago

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John Friel

Many alert devices available for at home, on the go, and even one with a GPS while away from home. Great!

5 years ago

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Elaine

Feel good about my mom having it. The one time she used it so far they were right there to talk with her.

5 years ago

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John Raeburn

Ease of use. Works everywhere I go.I accidentally set off the fall button and got an immediate response.

5 years ago

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Marilyn Wilson

Had issues the first couple of months that it wasn't sending the signal. Call 3 or 4 times before they sent a whole new unit.

5 years ago

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Geraldine Jones

They are very prompt in answering the calls after I pressed the button in error since this is all new tome.

5 years ago

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Christopher

The rubber watch band is annoying as it doesnâ€™t breathe like leather. It has to be rubber because you need to wear it 24/7, including in the shower.

5 years ago

Reply from MobileHelp

Hi Christopher. You can change the band to any standard watch band that would be more comfortable for you. If you have any questions, give us a call at 877-827-6207, Option 1.

Aug. 12th, 2020

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Rose Marie Fenell

Just now with limited use so far all has been handled in an efficient and careful manner. Staff has been great!

5 years ago

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Jean

Customer service rep was awesome when purchasing. The response when the alert was activated was very fast and helpful.

5 years ago

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Theresa Morrissey

A call went out by mistake and emergency showed up in minutes and called the right people to assist ASAP

5 years ago

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Anonymous

Purchase, setup, support, all perfect, no issues. And assisted in getting additional buttons (watch).

5 years ago

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Violet Hughes

This company is professional, has great customer service & reliability and is pleasant to deal with!

5 years ago

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Aurora

Their response is quick once I press my help button and the operators are very professional and pleasant

5 years ago

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V. Hatch

Very easy for my elderly parent to use. Lockbox With key for emergency access gives us all peace of mind

5 years ago

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Christine Doshier Tulsa, OK

We purchased the watch plan for my 80 year old mother a year ago. We have had to replace the watch 5 times. Each time it takes over two weeks to get a replacement watch. It breaks very easily - band broke on one, another the back of the watch fell off, the others corrroded. It is supposed to be waterproof.

5 years ago

Reply from MobileHelp

Hi Christine ,

Thank you for contacting MobileHelp. We are not able to find any account under your name. It appears you may not be contacting the right company. If you do feel you have reached the correct company, please provide us with your customer ID number and we would be happy to look into your concerns further.

May. 18th, 2020

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Jennett Pearson West Columbia, SC

Initially I would have ordered Mobile Help, but the salesman was so high pressure I decided to look elsewhere. The product should sell itself without high pressure.

6 years ago

Reply from MobileHelp

Jennett,

We are sorry to hear about your experience! As that is not typical here at MobileHelp. We would love for you to give us another opportunity to discuss our products. If interested, please provide us your best contact number and we would be happy to reach out.

Sincerely,

MobileHelp

Aug. 1st, 2019

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Barb Concord, CA

Positive but I forget exactly. Probably the person was not 'pushy '.I would like to find out the cost and if it can be used in the shower.

6 years ago