Name: MobileHelp
Rating: 4.6

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Verified Customer

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Verla Rigsby Spokane, WA

I've been satisfied with Mobile Help, and luckily I haven't had to use it.

7 years ago

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Glenn Poughkeepsie, NY

Very happy with MobileHelp. Very quick to answer and has option to cancel if hit in error.

9 months ago

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Wanda Newaygo, MI

It was a little confusing for me as I am not that good with the computer but Matthew P was a HUGE help .

1 year ago

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Cindy Patsch New Carlisle, OH

Customer service has been great! When my mom lost her wrist band they gave her a new one plus a necklace for no cost.

1 year ago

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Letta Wilkins Tucson, AZ

They was quick coming out week ago wen I had to go to hospital because of a fall.great operators on other end

1 year ago

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Gail Albuquerque, NM

i left my comment before. gr eat service and very comfortable knowing i reach someone immediately

1 year ago

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Jane Bisbee, AZ

Bought this fory mother .... with hearing difficulties and does not hear the prompts. The decibels of volume or the tiny little speaker could use a huge booster!

1 year ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced due to the equipment volume. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to review the equipment with you and provide any alternative solutions. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 4th, 2023

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Gerard Richford, VT

We liked the ease of enrolling into MobileHelp and the information that was given to us while enrolling

1 year ago

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Lois Frankfort, IL

I decided to get MobileHelp because I had fallen in the past. So glad I got it. Help came quickly.

1 year ago

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Nellie Houston, TX

Very good ! We have had several false alarms and every operator has been very kind and understanding!

1 year ago

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Henry Dallas, TX

We have had the equipment only a few weeks. We have had no actual emergencies and only two false alarms because of dropping the fob. We are pleased so far.

1 year ago

Reply from MobileHelp

Hi Henry, Thank you for your review. We are happy to know that you have been staying safe and that these were only false alarms. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to each one of our customers. Our Technical Support team is always happy to help with any questions or concerns you may have with the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 2nd, 2023

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Suzanne Fitzpatrick

Great customer service. Treated my family with great dignity as we were navigating this next step to support my mother.

1 year ago

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Frances Charlotte, NC

The watch is comfortable. I have not had to use it yet for a fall. I did a test trial and they answered immediately.

1 year ago

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Robert Cedeno Redding, CA

My disabled brother uses it in his bedroom (near the bed with easy access if he needs the service). Great product!

1 year ago Edited January 10, 2024

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Beverly Bower Potlatch, ID

I wish it was littler. It is huge hanging around my neck. I do like the fall feature. I have been falling quite a bit lately.

1 year ago

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Tammy Edmore, ND

The staff is great and very helpful. They walked us right through the whole program, and the set up was simple.

1 year ago

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Gilda

It was very easy to communicate with your company. Definitely I will be telling other people about your company.

1 year ago

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Verified Customer

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Doris Haymarket, VA

When I bump it accidently a voice reminds me--but it is not loud enough. At church in the basement I do not get reception.

1 year ago

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Verified Customer

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Donald San Antonio, TX

It gives me peace of mind knowing that all I need to do is push a button to get help and notify my next of kin.

1 year ago

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Nancy Rockville, CT

I liked that L could speak to a live person. It's easy to wear. It does have frequent false alarms , easily corrected.

1 year ago

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Verified Customer

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David Houston, TX

It is not detecting falls correctly. A number of times it goes off when I'm just putting it on or taking it off. Several actual falls that were pretty bad were not detected at all. Very disappointing. Fall protection is the primary reason I purchased the service. I am contemplating canceling.

1 year ago

Reply from MobileHelp

Hi David, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Richard West Jordan, UT

Very easyto purchase and fast delivery, this is for my son and I am assuming everything is workingas it should

1 year ago

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Verified Customer

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Betsy Exeter, NH

Easy to assemble, easy to understand, and I feel comfort whether I am in my home, shopping, or just taking a walk.

1 year ago

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Verified Customer

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Jan Washington, DC

It was so easy to activate & learn how to use the equipment! I live alone & now I feel safer in case of an accident!

1 year ago

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Verified Customer

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maryanne milkie Johnstown, PA

So far so good. Been homebound so have not been able to test it out outside of home. Very happy so far.

1 year ago

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Verified Customer

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Tracy Chattanooga, TN

i am a new customer and could not be happier. the staff is always helpful and patient to answer all my

1 year ago

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Verified Customer

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David Evansdale, IA

Great customer service. Love the product and the peace of mind knowing my mother is more protected being by herself.

1 year ago

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Verified Customer

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JACK ROBERTSON Miami, FL

Initial contact and subsequent follow-up calls ex MobileHelp displayed a customer focused service provider.

1 year ago

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Verified Customer

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Linda Minickiello Keene, NH

The prompt service is unbeatable. Best investment I have made for my peace of mind and for my husband too.

1 year ago

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Joan Omaha, NE

The customer service lady gave very clear information, listened well, courteous, answered all questions.

1 year ago

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Verified Customer

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Diane Niagara, WI

I wanted a unit that my mother could wear around her neck. The unit in the picture would have been ideal. It was small and thin and white. What we got was a bulky unit much like the electric dog collar from years ago. She'll never wear the thing.

1 year ago

Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear that your mother is not comfortable with the equipment she is currently using. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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Lawson Saint Simons Island, GA

Extremely helpful and did not pressure me into making a decision until I had all of the information I required.

1 year ago

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Jean DiLuca East Rockaway, NY

The initial set up was easy, and everyone who i spoke with was knowledgeable and pleasant to interact with.

1 year ago

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Evelyn Lane, SC

I HAVE NOT HAD AN EMERGENCY TO USE MOBILEHELP. BUT WHEN I ACCIDENTLY HIT THE BUTTON THERE IS A QUICK RESPONSE

1 year ago

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Charles Moses Lake, WA

A+ service. I worry much less knowing help can be summoned if my wife has and emergency while I'm at work.

1 year ago

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Le Ann Wilson Orofino, ID

Detected at least three "falls" - unit was dropped, wearer did not actually fall - and responded immediately.

1 year ago

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Dorothy Chicago, IL

Like everything about it for safety. The person it was ordered for passed away but I’m keeping it for myself…

1 year ago

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Brenda Rogers Indianapolis, IN

They do not answer any questions I have had and they won’t answer me about getting a refund because we didn’t even get a chance to set it up. And it was 30 days risk free. They make it difficult to send it back. They could just email me a label but no they are making it harder even though I have all This stuff to deal with.

1 year ago

Reply from MobileHelp

Hi Brenda, We received your review and we apologize for any difficulties you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 17th, 2023

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Margaret Phillips, WI

I purchased MobileHelp for my sister. She feels secure having this device. It is working well. Thank you.

1 year ago

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Carol Seymour, IL

Quite pleased with the product everything worked good except in the basement of a 3 story house had to add a cellphone booster all good now thank you

1 year ago

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Mary Crofton, MD

I like that it is so easy to use. I don’t like the fact that it has to be charged and sometimes it wakes me up to tell me it needs charging.

1 year ago

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Douglas Benner Marietta, GA

Prompt service. System setup was somewhat awkward. Customer service for little problem was excellent.

1 year ago

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Edward Woodland Hills, CA

Easy to sign up for service and to submit required contact information. Unable to evaluate response since no covered events have happened.

1 year ago

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Stephanie Fairfax, VA

Unfortunately this device did not work for my father. He lives in a rural area & the cellular provider doesn't have good service in his area. I have decent cell service at his property but my cell phone is with a different provider

1 year ago

Reply from MobileHelp

Hi Stephanie, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for the system to work. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Jan. 27th, 2023

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Sheron Davenport, FL

l like the feeling of being safe. I know if I fall or have some kind of emergency Help is on the way.

1 year ago

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Bj Campbell Pimento, IN

As the family member contact, I have been happy with the service and and friendliness of your representatives.

1 year ago

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Jim Jones Lakeland, FL

Great service. The support team is always helpful. It is a great value compared to all the other alert systems.

1 year ago

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George Ehrmann Milford, DE

This company and service is top notch the staff is calming, empathetic and accommodating to the patient’s needs

1 year ago

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linda salis Absecon, NJ

Promise free over night delivery, turns out 10 day ground! Worse then that I have people constantly calling asking me for personal information. They should call and direct people to place a call to them! In short, even when cancelling, no one even apologized—they can care less! At this point I hope I get my money back! Beware of them!

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you have experienced with this order. We do have different promotions available for new orders, and our records indicate that one of our deepest promotional discounts was applied to this order, however it did not receive the additional free standard overnight shipping, which is currently only available on our annual payment plan as part of a different promotion. At MobileHelp, we pride ourselves in providing a great experience to all of our customers, and we apologize if you received anything less. We have added a note to your account to ensure that your refund is expedited as soon as all of the equipment is received back for cancellation. Please let us know if there is anything we can do to help keep you covered. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 3rd, 2022

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Bill Belanger Quincy, MA

They act very friendly when it's time to set up an account, but make it very difficult to cancel. When my family member died and we had many other pressing priorities, we could only cancel Mobile Help if we sent a copy of the death certificate.

2 years ago

Reply from MobileHelp

Hi Bill, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. This document may have been required for security purposes, however, we would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Dec. 9th, 2021