Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tracey Moore-Sweeney Edna, TX

We have been happy with everything but the battery time.

3 years ago

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Verified Customer

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sue Grove, OK

my mother has fall alert constantly going off very sensitive, she's getting very tired of dealng with it

3 years ago

Reply from MobileHelp

Hi Sue, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue or provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 12th, 2022

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Joset dorismond Hollywood, FL

Very good instrument, the seller was very professional.

3 years ago

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Allen Chournos Syracuse, UT

There three falls and the device did not place a call to Mobile Help.

3 years ago

Reply from MobileHelp

Hi Allen Chournos, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Aug. 4th, 2022

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Dorothea Kulikowski Trenton, MI

I have tested this several times but have not SPOKEN to a person thru the speaker.

3 years ago

Reply from MobileHelp

Hi Dorothea, We have received your review and we would like to contact you to help run a live test with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 15th, 2022

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Glenn ripps Sherman Oaks, CA

Seems like good product and service seems good

3 years ago

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Sheryl Treshan Flushing, NY

It works very well but needs to be charged. .

3 years ago

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David Bortell Bokeelia, FL

No reception. I was told that there was reception in the area but it didn't work. Got MobileHealth and it works fine.

3 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for any issues you are experiencing with the reception in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Barbara Corwin Diberville, MS

System is good but the charge doesn't last very long.

3 years ago

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Harold M Bean Punta Gorda, FL

I can't open the lock box that has my key in it using the code

3 years ago

Reply from MobileHelp

Hi Harold, We received your review, and we are sorry to hear about the trouble you are having with the lock box. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team will be happy to confirm your lock box code and assist with opening it. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Stephanie Pratt Wappingers Falls, NY

If it goes off accidentally it is easy to turn off

3 years ago

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Verified Customer

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Margaret A Haddad Venice, FL

I DON'T LIKE THAT I HAVE TO WEARING THE DEVICE AROUND MY NECT

3 years ago

Reply from MobileHelp

Hi Margaret, We received your review and we apologize for any discomfort you are experiencing with the equipment. We do offer wristband help buttons for those that prefer not to wear anything around the neck. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Charlene yip Los Gatos, CA

Good products , but not sure about service yet.

3 years ago

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charles smith Chandler, AZ

when I called for info , tech was very patient and helpful

3 years ago

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Joyce Prince Whitefish, MT

Easy to set up, just haven't had to use it yet!

3 years ago

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Verified Customer

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Janice Tyson-Haffelder

Been good so far, it's lightweight to wear, charges quickly

3 years ago Edited May 26, 2022

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Nancy Gerhard Santa Ana, CA

false fall alarms, and when I really fell, it didn't go off.

3 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we are sorry to hear about your fall. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this incident with you and help avoid any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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DIANE COFFEY Mesa, AZ

LACK OF SUPPORT TO CUSTOMER AFTER AN ACCIDENT BEFORE AUTHORITIES ARRIVE (EXPERIENCE)

3 years ago

Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear about this incident. At MobileHelp, your safety is our number one priority. Our Technical Support team will be able to review the equipment and account information with you to help resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Bryon Vorda Houston, TX

Easy installation great customer service and reliability

3 years ago

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Hilda G Peralta San Jose, CA

More on the unit itself. Customer Service was good.

3 years ago

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winifred spina Cantonment, FL

their response is fast and the v oice reassuring

3 years ago

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Donald

The battery life could be longer. Otherwise works great.

3 years ago

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MARY Hilliard

Need to plug into charger for at least 3 hours at night when I need it the most!

3 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to discuss the equipment with you and help find the best alternatives we have available for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 16th, 2022

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Joyce "Buzz" Walton

Device very sensitive & I'm setting off without even touching

3 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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richard jensen

very fast response time. manual is unclear.

3 years ago

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Charlene Brown Phoenix, AZ

The sensors don't work. I have updated my address twice and they still have the incorrect one.

3 years ago

Reply from MobileHelp

Hi Charlene, We received your review and we apologize for any issues you are experiencing with the equipment and address verification. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Linda Holcomb Mascoutah, IL

I fell hard and it did not go off. It goes off if I bend over.

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear about your recent fall. At MobileHelp, your safety is our number one priority. We want to contact you to review this incident and provide you with any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Carman Elawadly Shelley, ID

Because every time it tells me fall detected I wasn't doing a thing

3 years ago

Reply from MobileHelp

Hi Carmen, We received your review and we apologize for the issues you are experiencing with false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Deborah Sullivan Waterboro, ME

It goes off too easy. My dad just bends over and it goes off

3 years ago

Reply from MobileHelp

Hi Deborah, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Jane F Richards Philadelphia, PA

the device loses charge quickly and it also goes off all the time

3 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Anna Redhawk Portland, OR

I dropped this device while I was on my toilet and it failed to call for help.

3 years ago

Reply from MobileHelp

Hi Anna, We received your review and we apologize for any issues you are experiencing with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Ann Pullen Purcellville, VA

Easy to use. Too sensitive to position changes.

3 years ago

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judy jacobs Danville, CA

Did not get call back several times when left number. Reception on and off multiple times during the day.

3 years ago

Reply from MobileHelp

Hi Judy, We received your review and we apologize for any difficulties you have experienced trying to get in touch with us. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you for further assistance. What would be the best number for us to reach you on? You can also reach Customer Service team directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Mar. 16th, 2022

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Generis Brewer Cedar Hill, TX

The time I push the button it was answee

3 years ago

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Mary Puopolo Holyoke, MA

I am still getting used to the device but it s working out well for me because I have to travel to Eastern, Mass

3 years ago

Reply from MobileHelp

Hi Mary, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Beverly Smith Inverness, FL

It is more involved than I need, turns out I just need the one to wear around my neck in the house.

3 years ago

Reply from MobileHelp

Hi Beverly, We received your review and we apologize for any difficulties you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy review the equipment with you and ensure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 16th, 2022

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Linda Bullock Mound Valley, KS

Because the battery won't stay charged over 9-10 hours daily

3 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any issues you are experiencing with the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy provide any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Cheryl Horton Gastonia, NC

Battery doesn't last 3 days and every time I drop bump bathing it goes off

3 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Jo Anna Mobile, AL

good service ease of use. Charges up quickly

3 years ago

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Marsha Segler Claremont, CA

easy to use and i feel safe when i use it.

3 years ago

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Donna Guignard Brunswick, OH

They are so quick to answer your call when you need them..

3 years ago

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Lois Middlesboro, KY

Seems very reliable. Competent sales and service staff

3 years ago

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Kathleen Johnson Wimauma, FL

It's been taken out of my bank account, but, after two weeks ordering it, I have yet to receive the phone!

3 years ago

Reply from MobileHelp

Hi Kathleen, We received your review and we apologize for the shipping delays that have affected the arrival of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are happy to have been able to connect with you over the phone for further assistance with this concern. Please do not hesitate to contact us if you have any additional questions or concerns we can help resolve. You can also reach us directly at 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Mar. 5th, 2022

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Perry Purtle Prosper, TX

They have been courteous when false signals have gone out.

3 years ago

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Gail/David Steiner York, PA

Patient fell while wearing device and fall was not detected.

3 years ago

Reply from MobileHelp

Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority. We would like to have our Technical Support team give you a call to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2022

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Kathy Harrington Glendale, CA

My in-laws liked Ruby and she helped out a lot.

3 years ago

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Chieko Miyata Harbor City, CA

A little confusing for a new customer. Requires too frequent charging

3 years ago

Reply from MobileHelp

Hi Chieko, We received your review and we apologize for any trouble you have experienced with the system setup and battery life. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. We would be happy to have a representative from our Technical Support team give you a call for any assistance needed with the equipment. We can also discuss our different systems with you to make sure you have the right one for your needs. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Donna O'Shea East Pittsburgh, PA

When I had aproblem they were very helpful.

3 years ago

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John Cunningham Boston, MA

My fall sensor is too sensitive, I have had two false fall alarms I. Two weeks.

3 years ago

Reply from MobileHelp

Hi John, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Marcia G Roberson Tucson, AZ

was given incorrect information which was time consuming to investigate, resulting in cancellation of service

3 years ago

Reply from MobileHelp

Hi Marcia, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if any further assistance is needed with your account and we will be happy to give you a call. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022