Name: MobileHelp
Rating: 4.6

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Lori Larson

It took over 5 minutes to get a response when my mom hit the button

1 year ago

Reply from MobileHelp

Hi Lori, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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Jan Issaquah, WA

Fixed problem and was patient and answered quickly

1 year ago

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Mark Stumpf Auburn, WA

Brother will not wear fall-detecting pendant due to false alarms.

1 year ago

Reply from MobileHelp

Hi Mark, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Deborah A Ericsson Sheboygan Falls, WI

Customer service reps were friendly and helpful.

1 year ago

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Kent Miller Beloit, KS

Have not had to use it yet, but setup was easy.

1 year ago

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CAROL A WINDAU Crestview, FL

Need help and was told they dont come to home anymore which I was not told before ordering

1 year ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize if the proper expectation was not set at the time of your order with us. Our systems do ship already active to allow for an easy self-setup once the package is received. A quick start guide is shipped with the equipment explaining how to turn the system On and run a test. Our Technical Support team is also available over the phone and always happy to help walk you through this. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Shellie Brown Searcy, AR

They have good products at decent prices.

2 years ago

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David Stevenson Alta Loma, CA

Service is exceptional, quick, and mostly reliable.

2 years ago

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James Fowler Santa Cruz, CA

Mobile Help is very helpful and professional

2 years ago

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Bob Galle Phoenix, AZ

Everything great yet a bit bulky and clunky

2 years ago

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Cindy Buzzeo Knoxville, TN

It takes up to 3-4 minutes before the call is answered

2 years ago

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Lori Moreno Queen Creek, AZ

Always need to take off to charge. What happens if she falls while charging?

2 years ago

Reply from MobileHelp

Hi Lori, We received your review and we definitely understand your concern. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue by discussing with you our equipment alternatives that may better suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Kerry Woodring York, PA

I wish that the device didn't need charged so often. That puts my mom at risk.

2 years ago

Reply from MobileHelp

Hi Kerry, We received your review and we apologize for the inconvenience you are experiencing due to the battery life of your current unit. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this concern. We offer a variety of different systems that we would be happy to review with you and make sure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Georgene Van Swol Fort Myers, FL

Over sensitive . Constantly searching for signal. Does not always respond to cancellation.

2 years ago

Reply from MobileHelp

Hi Georgene , We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Pierce Chandler, AZ

Excellent customer service & they honor veterans

2 years ago

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Sandra Camposeco New Braunfels, TX

Button on pendant is too sensitive. "Test" button is too hard to push.

2 years ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for any inconvenience you have experienced with false alarms. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Sep. 2nd, 2022

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Carolyn L. Monroe Granada Hills, CA

Lucky, if I get 11/2 days from charge. Originally, told 4 days

2 years ago

Reply from MobileHelp

Hi Carolyn , We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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JUDY FOUTTS Grants Pass, OR

one phone call---one brief answer is all i needed

2 years ago

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Gabriele Lavermicocca San Diego, CA

It takes a while until all the use is installed/ understood

2 years ago

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Madelyn Netherland Mechanicsville, VA

So sensitive at times, but understandable

2 years ago

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Tracey Moore-Sweeney Edna, TX

We have been happy with everything but the battery time.

2 years ago

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sue Grove, OK

my mother has fall alert constantly going off very sensitive, she's getting very tired of dealng with it

2 years ago

Reply from MobileHelp

Hi Sue, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue or provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 12th, 2022

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Joset dorismond Hollywood, FL

Very good instrument, the seller was very professional.

2 years ago

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Allen Chournos Syracuse, UT

There three falls and the device did not place a call to Mobile Help.

2 years ago

Reply from MobileHelp

Hi Allen Chournos, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Aug. 4th, 2022

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Dorothea Kulikowski Trenton, MI

I have tested this several times but have not SPOKEN to a person thru the speaker.

2 years ago

Reply from MobileHelp

Hi Dorothea, We have received your review and we would like to contact you to help run a live test with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 15th, 2022

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Glenn ripps Sherman Oaks, CA

Seems like good product and service seems good

2 years ago

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Sheryl Treshan Flushing, NY

It works very well but needs to be charged. .

2 years ago

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David Bortell Bokeelia, FL

No reception. I was told that there was reception in the area but it didn't work. Got MobileHealth and it works fine.

2 years ago

Reply from MobileHelp

Hi David, We received your review and we apologize for any issues you are experiencing with the reception in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Barbara Corwin Diberville, MS

System is good but the charge doesn't last very long.

2 years ago

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Harold M Bean Punta Gorda, FL

I can't open the lock box that has my key in it using the code

2 years ago

Reply from MobileHelp

Hi Harold, We received your review, and we are sorry to hear about the trouble you are having with the lock box. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team will be happy to confirm your lock box code and assist with opening it. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Stephanie Pratt Wappingers Falls, NY

If it goes off accidentally it is easy to turn off

2 years ago

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Margaret A Haddad Venice, FL

I DON'T LIKE THAT I HAVE TO WEARING THE DEVICE AROUND MY NECT

2 years ago

Reply from MobileHelp

Hi Margaret, We received your review and we apologize for any discomfort you are experiencing with the equipment. We do offer wristband help buttons for those that prefer not to wear anything around the neck. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Charlene yip Los Gatos, CA

Good products , but not sure about service yet.

2 years ago

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charles smith Chandler, AZ

when I called for info , tech was very patient and helpful

2 years ago

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Joyce Prince Whitefish, MT

Easy to set up, just haven't had to use it yet!

2 years ago

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Janice Tyson-Haffelder

Been good so far, it's lightweight to wear, charges quickly

2 years ago Edited May 26, 2022

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Nancy Gerhard Santa Ana, CA

false fall alarms, and when I really fell, it didn't go off.

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we are sorry to hear about your fall. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to look into this incident with you and help avoid any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 20th, 2022

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DIANE COFFEY Mesa, AZ

LACK OF SUPPORT TO CUSTOMER AFTER AN ACCIDENT BEFORE AUTHORITIES ARRIVE (EXPERIENCE)

2 years ago

Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear about this incident. At MobileHelp, your safety is our number one priority. Our Technical Support team will be able to review the equipment and account information with you to help resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Bryon Vorda Houston, TX

Easy installation great customer service and reliability

2 years ago

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Hilda G Peralta San Jose, CA

More on the unit itself. Customer Service was good.

2 years ago

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winifred spina Cantonment, FL

their response is fast and the v oice reassuring

2 years ago

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Donald

The battery life could be longer. Otherwise works great.

2 years ago

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MARY Hilliard

Need to plug into charger for at least 3 hours at night when I need it the most!

2 years ago

Reply from MobileHelp

Hi Mary, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to discuss the equipment with you and help find the best alternatives we have available for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 16th, 2022

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Joyce "Buzz" Walton

Device very sensitive & I'm setting off without even touching

2 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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richard jensen

very fast response time. manual is unclear.

2 years ago

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Charlene Brown Phoenix, AZ

The sensors don't work. I have updated my address twice and they still have the incorrect one.

2 years ago

Reply from MobileHelp

Hi Charlene, We received your review and we apologize for any issues you are experiencing with the equipment and address verification. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues with your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Linda Holcomb Mascoutah, IL

I fell hard and it did not go off. It goes off if I bend over.

2 years ago

Reply from MobileHelp

Hi Linda, We received your review and we are sorry to hear about your recent fall. At MobileHelp, your safety is our number one priority. We want to contact you to review this incident and provide you with any equipment replacements needed. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Carman Elawadly Shelley, ID

Because every time it tells me fall detected I wasn't doing a thing

2 years ago

Reply from MobileHelp

Hi Carmen, We received your review and we apologize for the issues you are experiencing with false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Deborah Sullivan Waterboro, ME

It goes off too easy. My dad just bends over and it goes off

2 years ago

Reply from MobileHelp

Hi Deborah, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Jane F Richards Philadelphia, PA

the device loses charge quickly and it also goes off all the time

2 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022