Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy Adams Port Clinton, OH

Very sporadic reception with AT&T for use of my GPS system where I live.

5 years ago

Reply from MobileHelp

We are sorry to hear that you live in an area with poor cellular coverage. We do offer a landline option, if that would be something you would be interested in. Give us a call!

Aug. 31st, 2020

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Verified Customer

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Elnora Detroit, MI

Customer service n the way they contact everybody on your emergency list fast.

5 years ago

Reply from MobileHelp

Thank you for the feedback! Is there anything we can do to earn a higher rating?

Aug. 21st, 2020

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Verified Customer

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Robert Hilliard, FL

We have tried to test it 2 or 3 times and it hasn’t worked yet. I haven’t gotten anything from them this year.

5 years ago

Reply from MobileHelp

HI Robert! Have you given us a call? Please contact our Technical Support Team at 877-827-6207, Option 1. We look forward to speaking to you soon.

Aug. 21st, 2020

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Ruth Rysan Hot Springs Village, AR

Based on test response.We have not needed in emergency.

5 years ago

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Verified Customer

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Michael L. MacDonald

Helpful & courteous sales, backup and technical staff

5 years ago

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yowanda

This product has been a life saver for my dad.

5 years ago

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Verified Customer

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Rudy Duran

Quick service and friendly service when I tested my devices

5 years ago

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Verified Customer

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Anonymous

The service is good but it goes off when nothing has been done to call it.

5 years ago

Reply from MobileHelp

Please give our Tech Support Team a call at 877-827-6207, Option 1. They will be happy to help with your concerns!

Aug. 12th, 2020

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Gail Hakim Chandler, AZ

Service is good system is a bit costly. Bit competitive

5 years ago

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Verified Customer

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Gertrude... want to return equipment, Honolulu, HI

Sold the equipment but never received a call ever since. They do not have any emergency names and phone numbers

5 years ago

Reply from MobileHelp

Hi Gertrude. To update your profile, you login online through the online portal, if you provided an email address we send you the emergency questions to reply to, or you can complete your profile with a customer care agent over the phone by dialing 877-827-6207.

Aug. 10th, 2020

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Verified Customer

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Joel parker Chula Vista, CA

Ya dependable and easy to operate. Works when neededo

5 years ago

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Verified Customer

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K Rogers Mountain Home, AR

cost amd easy to install custoser help in set up

5 years ago

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Patricia Burchette Briscoe Washington, DC

They are responsive and patient with my mother

5 years ago

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Rosa Jordan Pflugerville, TX

So far they have acted when they needed to.

5 years ago

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Verified Customer

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Randy Similkier Auburn, ME

Thay moved fast and there unit to me fast

5 years ago

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Verified Customer

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John Medina Fort Worth, TX

Initial equipment faulty. Took 3 times to get my starter package

5 years ago

Reply from MobileHelp

Thank you for your feedback. We reviewed your account, and we see that your issues have been resolved. If you need any further assistance, please contact us at 877-827-6207.

Jun. 26th, 2020

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Vivian Peacock Bryan, TX

I think it is very expensive given the ad said starts at $19.99

5 years ago

Reply from MobileHelp

Thank you for taking the time to leave a review. Our home only system starts at $19.95 per month, if you elect to go with a home & away from home and add additional accessories the prices go up from there. If you have any questions, feel free to contact us at 877-827-6207.

Jun. 26th, 2020

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Jane McDonald Colorado Springs, CO

I fell and it didn't go off. Had to call and get another one

5 years ago

Reply from MobileHelp

We are sorry to hear about your experience. We see that you have already resolved this with our Technical Support Team, if you need any further assistance, please contact us at 877-827-6207. Thank you for your business!

Aug. 10th, 2020

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JUDY WATERS Fernandina Beach, FL

they are very responsive,and Courteous,Respectable

5 years ago

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judith breuggeman Tampa, FL

bad product. two sensitive. set it off twice. once ended up with firetruck at my door. unacceptable

5 years ago

Reply from MobileHelp

Hi Judith, thank you for your response. We see that you have spoken to Technical Support and they have gone over the alarms in question with you. If you need any further assistance, please contact us at 877-827-6207.

Jun. 25th, 2020

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Verified Customer

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Anonymous Fairmont, MN

Mobile help is handy. I get a call right away with it.

5 years ago

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Verified Customer

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Anonymous Chesterfield, MO

I like the security it provides. It did take a while to deliver the lock box.

5 years ago

Reply from MobileHelp

We appreciate your feedback. Thank you for being a valued part of the MobileHelp family.

Jun. 20th, 2020

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Marie Perry, MI

I had a fall and it was a quick response. I like the quick response best.

5 years ago

Reply from MobileHelp

Thank you for your kind words! Is there anything we can do to earn a higher rating?

Jun. 11th, 2020

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Jean Prattsburgh, NY

We had a little problem hooking it up. I haven't used it yet.

5 years ago

Reply from MobileHelp

Our Technical Support Team would be happy to assist you with testing your equipment and answering any questions you may have. Please call 877-827-6207, Option 1 at your earliest convenience.

Jul. 21st, 2020

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Anonymous Las Vegas, NV

It doesn't have a fall tag. It took too long for them to answer.

5 years ago

Reply from MobileHelp

Thank you for your feedback. You can always add our fall button to your system for an additional cost. Give us a call at 877-827-6207 so we can review your account and go over your options.

Jul. 21st, 2020

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Verified Customer

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Marsah Morris, IL

I tested it and it's been good, very kind and helpful.

5 years ago

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Verified Customer

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Lynne Nichols

I haven't had to use it yet (thank heavens)

5 years ago

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Verified Customer

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Joyce Jones

Works good but they will go off without a fall

5 years ago

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Verified Customer

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Jacqueline Froman

not loud enough can not hear it when it go off

5 years ago

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Verified Customer

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Norma Eastes

Cheap and easy to use. They get back to me quickly.

5 years ago

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Verified Customer

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Jean S wearingen.

They approach the system with encouragement and open lines.

5 years ago

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Verified Customer

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Joy Kokernot Lexington, KY

Sound is difficult to impossible to hear from mobile unit in my purse or other unit.

5 years ago

Reply from MobileHelp

Hi Joy,

Thank you for your feedback. We have created a ticket for Technical Support to reach out to you. You can also reach us at 877-827-6207 with any questions or concerns you may have. We look forward to speaking to you!

Mar. 5th, 2020

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Verified Customer

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Peter D Hacaga

professional company and customer orientated

5 years ago

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Roy

Good customer service and follow-up to questions presented

5 years ago

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Linda

device is heavy and the cord left a rash on my neck

5 years ago

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Verified Customer

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Bob

Prompt delivery and response to customer service requests

5 years ago

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Verified Customer

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Kevin Wibberley

Returned. Doesn't work at my house but they returned my money immediately.

5 years ago

Reply from MobileHelp

We are sorry to hear that you were in a poor AT&T cellular coverage area. We do offer a wired unit that plugs into a landline if you need at home coverage only. If this would be of interest to you, give us a call! :)

Feb. 17th, 2020

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Verified Customer

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Kate

Great response to an accidental button push! A bit pricey

5 years ago

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Verified Customer

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Wayne Davis

3 days ago I had a false alarm mobile help reaction was incredible; it shows I bought a great product.

5 years ago

Reply from MobileHelp

Thank you for your feedback! Is there anything we can do to earn a higher star rating? :)

Feb. 14th, 2020

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Lana Wolfe for Betty Wolfe

Set up was easy but, nothing on-line for updates

5 years ago

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Phoebe Farley Glendale, AZ

So far, so good... haven't had to use them yet

5 years ago

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Verified Customer

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Gail Higgs Mesa, AZ

My dad fell three times in one evening and the fall detection feature did not detect any of the falls.

5 years ago

Reply from MobileHelp

Hi Gail,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Verified Customer

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Julie Kloever

Service good, but sometimes can't get through on phone.

6 years ago

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Verified Customer

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Marian Edwards

Live so far out the signal is not always strong

6 years ago

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Verified Customer

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Mrs. Shelwood

It provides easy assess for help when needed.I

6 years ago

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Verified Customer

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Marlene Voshell

I can have the necklace and bracelet with me at all times.

6 years ago

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Verified Customer

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Carol Byrne - Margaret's daughter

They responded when the button was used.

6 years ago

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Verified Customer

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Mary Stolz

Simple and comfortable to use for my safety

6 years ago

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Verified Customer

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Lois

very reliable and staff are always pleasant

6 years ago

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Verified Customer

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victor dillon

tech didn't seem to know much about my phone, my question is till unanswered

6 years ago

Reply from MobileHelp

Hi Victor. We are an emergency response system company, not a phone company. We are unable to find an account under the name you have provided. Do you have our equipment and services? If you are a customer of ours, please contact our Customer Care Department at 877-827-6207 for assistance with our services/equipment. Thank you for taking the time to send us a message.

Aug. 30th, 2019