Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star_border

Jean S wearingen.

They approach the system with encouragement and open lines.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joy Kokernot Lexington, KY

Sound is difficult to impossible to hear from mobile unit in my purse or other unit.

4 years ago

Reply from MobileHelp

Hi Joy,

Thank you for your feedback. We have created a ticket for Technical Support to reach out to you. You can also reach us at 877-827-6207 with any questions or concerns you may have. We look forward to speaking to you!

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Peter D Hacaga

professional company and customer orientated

4 years ago

check_circle

Verified Customer

star star star star star_border

Roy

Good customer service and follow-up to questions presented

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda

device is heavy and the cord left a rash on my neck

4 years ago

check_circle

Verified Customer

star star star star star_border

Bob

Prompt delivery and response to customer service requests

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Kevin Wibberley

Returned. Doesn't work at my house but they returned my money immediately.

4 years ago

Reply from MobileHelp

We are sorry to hear that you were in a poor AT&T cellular coverage area. We do offer a wired unit that plugs into a landline if you need at home coverage only. If this would be of interest to you, give us a call! :)

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Kate

Great response to an accidental button push! A bit pricey

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wayne Davis

3 days ago I had a false alarm mobile help reaction was incredible; it shows I bought a great product.

4 years ago

Reply from MobileHelp

Thank you for your feedback! Is there anything we can do to earn a higher star rating? :)

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star_border

Lana Wolfe for Betty Wolfe

Set up was easy but, nothing on-line for updates

4 years ago

check_circle

Verified Customer

star star star star star_border

Phoebe Farley Glendale, AZ

So far, so good... haven't had to use them yet

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gail Higgs Mesa, AZ

My dad fell three times in one evening and the fall detection feature did not detect any of the falls.

4 years ago

Reply from MobileHelp

Hi Gail,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Julie Kloever

Service good, but sometimes can't get through on phone.

5 years ago

check_circle

Verified Customer

star star star star star_border

Marian Edwards

Live so far out the signal is not always strong

5 years ago

check_circle

Verified Customer

star star star star star_border

Mrs. Shelwood

It provides easy assess for help when needed.I

5 years ago

check_circle

Verified Customer

star star star star star_border

Marlene Voshell

I can have the necklace and bracelet with me at all times.

5 years ago

check_circle

Verified Customer

star star star star star_border

Carol Byrne - Margaret's daughter

They responded when the button was used.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mary Stolz

Simple and comfortable to use for my safety

5 years ago

check_circle

Verified Customer

star star star star star_border

Lois

very reliable and staff are always pleasant

5 years ago

check_circle

Verified Customer

star star star star_border star_border

victor dillon

tech didn't seem to know much about my phone, my question is till unanswered

5 years ago

Reply from MobileHelp

Hi Victor. We are an emergency response system company, not a phone company. We are unable to find an account under the name you have provided. Do you have our equipment and services? If you are a customer of ours, please contact our Customer Care Department at 877-827-6207 for assistance with our services/equipment. Thank you for taking the time to send us a message.

Aug. 30th, 2019

check_circle

Verified Customer

star star star star_border star_border

Rebecca Phoenix, AZ

The lights on the machine are too big. I don't need a night light.

5 years ago

check_circle

Verified Customer

star star star star star_border

Howard Antioch, IL

Customer support is always good. The device is also good.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bernice Pottsville, AR

The device is comfortable to wear and the service is okay.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

anonymous Punta Gorda, FL

The response is very slow but it's convenient and light weight.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to so we review your account for response time. Please email us your contact information at or call into Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Kind Regards,
MobileHelp

Aug. 6th, 2019

check_circle

Verified Customer

star star star star star_border

Oralee

I like the convenience of my medical alert device.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ruth Jones Azle, TX

It constantly goes off even when I'm sitting in my chair or laying in bed at night.

5 years ago

Reply from MobileHelp

Ruth,

We are sorry to hear about your experience. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you!

Kind Regards,

MobileHelp

Jun. 6th, 2019

check_circle

Verified Customer

star star star star_border star_border

Margaret Martell Pleasant Hill, CA

Necklace alert is way too sensitive. It gets 'bumped' often and sets it off.

5 years ago

Reply from MobileHelp

Margaret,

We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you. You can also reach Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Jun. 6th, 2019

check_circle

Verified Customer

star star star star_border star_border

Dave

We have become lax in carrying our devices with us at all times.

5 years ago

Reply from MobileHelp

Hi Dave, Thank you for your feedback. Is there anything we can do to encourage you to wear your device all the time? Best Regards, MobileHelp

May. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Parmelee Mayo

Call to check in with me after any incident

5 years ago

check_circle

Verified Customer

star star star star star_border

Barbara

Easy set up wi th h great customer service

5 years ago

check_circle

Verified Customer

star star star star star_border

Jean Kesselring

Only had to use the service once, very pleasant .

5 years ago

check_circle

Verified Customer

star star star star star_border

R Dunn

Love the watch but battery only holds for six hours.

5 years ago

check_circle

Verified Customer

star star star star star_border

Constance Lady Lake, FL

It makes me feel more safe, I know I can get help now.

5 years ago

check_circle

Verified Customer

star star star star star_border

Isabel fisk Hot Springs Village, AR

Too sensitive so-called too often when no problem

5 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Candor, NY

Signal strength is not good where I live

5 years ago

check_circle

Verified Customer

star star star star star_border

Gregg Delaware City, DE

Good service but takes awhile to answer!

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Grace

Customer service is very helpful, and the device is handy to wear.

5 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Port Jefferson Station, NY

The service is both convenient and easy to use.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Unit received quickly--Operating correctly.

5 years ago

check_circle

Verified Customer

star star star star star_border

Julie Lyons

Excellent customer service. Good product quality

5 years ago

check_circle

Verified Customer

star star star star_border star_border

SArah Holder

It is a pain to always have to carry the base unit around with you

5 years ago

Reply from MobileHelp

Sarah,

We also offer a new all in one smart watch. With the smart watch, you will only have 1 piece of equipment to use. If this is something that would be of interest to you, please contact us at 877-827-6207.

Best Regards,

MobileHelp

Apr. 30th, 2019

check_circle

Verified Customer

star star star star star_border

Renee Salinas, CA

My dad had to use it one time and everything worked.

5 years ago

check_circle

Verified Customer

star star star star star_border

Edward Thompsontown, PA

The base is too small. I have tested it and it works fine.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Apple Valley, CA

The device is so sensitive but so far it is good.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rochelle Charles/ Don Charles

Was promised a wrist button instead of a combo lock for the door Did not receive either one.

5 years ago

Reply from MobileHelp

Charles,

It was a pleasure speaking to you today. We apologize that a wrist button was promised but not included in your original order. We have processed the request for a wrist button and it will ship today. Please let us know if you need any further assistance by calling 877-827-6207.

Kind Regards,

MobileHelp

Mar. 26th, 2019

check_circle

Verified Customer

star star star star star_border

Dawn

very efficient,answer promptly when needed

5 years ago

check_circle

Verified Customer

star star star star star_border

Kelley

Great customer service, very friendly, able to help

5 years ago

check_circle

Verified Customer

star star star star star_border

Sandra Whitfield

They respond with accuracy and professional services

5 years ago

check_circle

Verified Customer

star star star star star_border

Sheila Huntington

I like the convenience of the fall button for extra safety.

5 years ago

check_circle

Verified Customer

star star star star star_border

Rebecca

Stuart was a great help with the questions I had

5 years ago