Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rebecca Phoenix, AZ

The lights on the machine are too big. I don't need a night light.

6 years ago

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Verified Customer

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Howard Antioch, IL

Customer support is always good. The device is also good.

6 years ago

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Verified Customer

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Bernice Pottsville, AR

The device is comfortable to wear and the service is okay.

6 years ago

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anonymous Punta Gorda, FL

The response is very slow but it's convenient and light weight.

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to so we review your account for response time. Please email us your contact information at or call into Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Kind Regards,
MobileHelp

Aug. 6th, 2019

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Verified Customer

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Oralee

I like the convenience of my medical alert device.

6 years ago

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Ruth Jones Azle, TX

It constantly goes off even when I'm sitting in my chair or laying in bed at night.

6 years ago

Reply from MobileHelp

Ruth,

We are sorry to hear about your experience. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you!

Kind Regards,

MobileHelp

Jun. 6th, 2019

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Margaret Martell Pleasant Hill, CA

Necklace alert is way too sensitive. It gets 'bumped' often and sets it off.

6 years ago

Reply from MobileHelp

Margaret,

We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you. You can also reach Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Jun. 6th, 2019

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Verified Customer

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Dave

We have become lax in carrying our devices with us at all times.

6 years ago

Reply from MobileHelp

Hi Dave, Thank you for your feedback. Is there anything we can do to encourage you to wear your device all the time? Best Regards, MobileHelp

May. 21st, 2019

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Parmelee Mayo

Call to check in with me after any incident

6 years ago

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Barbara

Easy set up wi th h great customer service

6 years ago

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Jean Kesselring

Only had to use the service once, very pleasant .

6 years ago

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R Dunn

Love the watch but battery only holds for six hours.

6 years ago

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Constance Lady Lake, FL

It makes me feel more safe, I know I can get help now.

6 years ago

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Isabel fisk Hot Springs Village, AR

Too sensitive so-called too often when no problem

6 years ago

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Nancy Candor, NY

Signal strength is not good where I live

6 years ago

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Gregg Delaware City, DE

Good service but takes awhile to answer!

6 years ago

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Mary Grace

Customer service is very helpful, and the device is handy to wear.

6 years ago

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Barbara Port Jefferson Station, NY

The service is both convenient and easy to use.

6 years ago

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Anonymous

Unit received quickly--Operating correctly.

6 years ago

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Julie Lyons

Excellent customer service. Good product quality

6 years ago

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SArah Holder

It is a pain to always have to carry the base unit around with you

6 years ago

Reply from MobileHelp

Sarah,

We also offer a new all in one smart watch. With the smart watch, you will only have 1 piece of equipment to use. If this is something that would be of interest to you, please contact us at 877-827-6207.

Best Regards,

MobileHelp

Apr. 30th, 2019

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Renee Salinas, CA

My dad had to use it one time and everything worked.

6 years ago

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Edward Thompsontown, PA

The base is too small. I have tested it and it works fine.

6 years ago

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Verified Customer

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Anonymous Apple Valley, CA

The device is so sensitive but so far it is good.

6 years ago

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Rochelle Charles/ Don Charles

Was promised a wrist button instead of a combo lock for the door Did not receive either one.

6 years ago

Reply from MobileHelp

Charles,

It was a pleasure speaking to you today. We apologize that a wrist button was promised but not included in your original order. We have processed the request for a wrist button and it will ship today. Please let us know if you need any further assistance by calling 877-827-6207.

Kind Regards,

MobileHelp

Mar. 26th, 2019

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Dawn

very efficient,answer promptly when needed

6 years ago

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Kelley

Great customer service, very friendly, able to help

6 years ago

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Sandra Whitfield

They respond with accuracy and professional services

6 years ago

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Sheila Huntington

I like the convenience of the fall button for extra safety.

6 years ago

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Rebecca

Stuart was a great help with the questions I had

6 years ago

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Carol Boland

Not happy with break downs during power interruptions.0

6 years ago

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Sherry Ford

Great except seems to fall off Mom's neck easily

6 years ago

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Jwg

They provide what they promise in a timely manner

6 years ago

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Joseph and Dolores

Good company. A little difficult to set up.

6 years ago

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Betty Anne Catalano

Customer service Dept was very helpful and knowledgeable

6 years ago

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Nora Lowe

Very helpful when called to troubleshoot

6 years ago

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Janice Melrose, FL

It is simple to use. Just press a button, and they will answer.

6 years ago

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Anonymous Lincoln, CA

The device is small, attractive, and easy to wear.

6 years ago

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The Joan Ivey Tillman Trust C/O Chris Tillman Trustee

The initial purchase and set up went very smoothly.

6 years ago

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Melissa Cleveland

The selling point for us was that MobileHelp has a GPS.

6 years ago

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Michael Nerren

The only issue is that ATT is not very strong in my area.

6 years ago

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Richard

The unit goes off to often it has giving me a least 2 false readings

6 years ago

Reply from MobileHelp

Richard,

We would be happy to look into any false alarms you have had. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Best Regards,

MobileHelp

Feb. 27th, 2019

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Marjorie Brunsell Holland, MI

Wish you have a magnetic clasp for corded devices

6 years ago

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Anthony Parrish

the agent was knowledgable and proffessional.

6 years ago

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David

Excellent equipment and service. Rapid notification.

6 years ago

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Anonymous

They answer quickly so that unnecessary calls don't occur.

6 years ago

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Nancy Turns

Like the product The people are nice and helpful

6 years ago

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Mr. George F. Saddler

Long wait to contact when called or needed for help or advice.

6 years ago

Reply from MobileHelp

George,

It was a pleasure speaking today. We are happy that we were able to address any concerns or questions you had. If you need any additional assistance, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Feb. 12th, 2019

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MH Giddings II

Trust! Happy! Secure! Pron to repeat! Genuine!

6 years ago

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Charlie

Some one should have followed to help setup and how to use it.

6 years ago

Reply from MobileHelp

Charlie,

We would be happy to test the equipment with you over the phone and go through any questions you have regarding the system. Please reply to this with your Customer ID number or phone number, so we can reach you! Or you can call Technical Support at 877-827-6207, Option 1. We look forward to hearing from you!

Best Regards,

MobileHelp

Feb. 12th, 2019