Name: MobileHelp
Rating: 4.6

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Verified Customer

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Betty Ginop Petoskey, MI

I wear the necklace every day but I don't like the black thing that goes around my neck, and holds the necklace. I'd like to get it hooked up to a gold one. I have some of those, but I guess they don't recommend that. I'm not really happy with the way I didn't get very much information when I hooked it up. It went off the first night I had it. Evidently it dropped too much or something like that. I was nervous hooking it up. I read the instructions but I wasn't too happy with them. I think I know how to use it, but I'm not sure. I think I'm paying for something extra that I don't have to have.

6 years ago

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Belva Skinner Argyle, IA

I saw an ad on TV for it. It's easy to use.

6 years ago

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Bernard Beatty

I liked this one because it had a monitor, and there was no contract.

6 years ago

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Deb Glenwood, IA

Its mobile, can take it anywhere and affordable

6 years ago

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Shirley

It's expensive and we've had to replace the pendant twice in 2 years

6 years ago

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James E. Stanton Newark, DE

Very good knowing someone can help my wife when I not home

6 years ago

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Jeri Burks Hodgenville, KY

I figured that having it was better than nothing. The button seems to work alright.

6 years ago

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Verified Customer

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Kevin

worked well but I have no experience with similar product

6 years ago

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Sharon Boynton Beach, FL

It takes too long for someone to respond to the pushed button.

6 years ago

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Myvalentine Pinehurst, NC

Good locator, but need to add out and about alerts

6 years ago

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Halimin Sastra Montgomery Village, MD

Good customer service and emergency personal.

6 years ago

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Mary Rego

Mobile Help was the best option for my mother because of its price.

6 years ago

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Alicia Patterson, CA

I've had two false alarm situations. Not sure why these happend.

6 years ago

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Ann Rockport, TX

Its easy but have trouble getting it the right length

6 years ago

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Fully protected!!

A great value considering the number of options.

6 years ago

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Dave Lillich

A little difficult figuring everything at first...

6 years ago

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Barbara McCabe

good service and variety of monitoring devices

6 years ago

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Beth

It sounds the alert without provocation sometimes

6 years ago

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Marie

The fall alert went off several times without reason

6 years ago

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kathy dore Loganville, GA

When I needed help I got no response because I was told I held the button down too long.

7 years ago

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El Ukiah, CA

Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

7 years ago

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APV Pittsburgh, PA

Test always works right away easy to use

7 years ago

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Judy Rohrer Reston, VA

Mom doesn't like carrying transmitter in purse.

7 years ago

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Mrs Murphy Orem, UT

respond time of phone answering is too slow

7 years ago

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anonymous Round Lake, IL

I would like the neci device to also have voice recognition.

7 years ago

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Don Minneapolis, MN

It's very comforting to have the operator greet you by name. They have never failed to know where I was.

7 years ago

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barb keusen Richfield, OH

2 times accidentalbarb keusen use response fast/ loss power battery workrg fine

7 years ago

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N/A

Attention was given to my request questions

7 years ago

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Judy Zionsville, IN

Only used 1ce so far, but the response was prompt.

7 years ago

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LLEWELLYN Cedar Rapids, IA

IT HAS AUTOMATICLY GONE OFF TWICE AFTER GETTING WET IN THE SHOWER.

7 years ago

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anonymous Seattle, WA

Good products, good service that's all I can say

7 years ago

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Carol Anne Dixon, IL

I'd prefer a smaller outside botton. It's to heavy.

7 years ago

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Jane Southport, NC

Would like to be able to talk on both floors

7 years ago

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Jone Waterbury, CT

Fast response and kind medical personnel

7 years ago

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James Sargent Beltsville, MD

it takes to long for the fall button to be answered

7 years ago

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Zouboy Chevy Chase, MD

Very professional, friendly and helpful.

7 years ago

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Cathleen Woodland, CA

Everybody's been very pleasant, but I got to say that the device goes off whenever I touch it.

7 years ago

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Susan Seal Beach, CA

The service is pretty self sufficient, and it just makes me feel safer now.

7 years ago

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Mark Bronx, NY

Had to replace defective gps monitor

7 years ago

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Patricia Washington DC

My unit goes off unexpectedly too often.

7 years ago

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Marion Greybull, WY

I have not had to use them, but they increase the price every 3 months.

7 years ago

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David Lovington, NM

I rate them 9 becuae they are Gps enabled

7 years ago

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Roslyn Roanoke Rapids, NC

Very good equipment, standard service with an initial glitch.

7 years ago

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Verified Customer

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Fred Banzer Ormond Beach, FL

I'm pretty satisfied, but I haven't really had to use it so I really can't say how good it is.

7 years ago

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Jane Epsom, NH

Agent friendly but keep asking for my signature which I have sent twice

9 months ago

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Renee Panhandle, TX

System is easy to use. Charging station is convenient and small.

11 months ago

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Robert Hearne Lewiston, ME

Too much paperwork. I thought the offer included 30 day trial before charging the one year fee to my credit card.

11 months ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any confusion regarding our risk free trial period. We do provide a full refund for any cancellations completed within 30 days of the start of coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Customer Care team is always happy to answer any questions or concerns you may have about your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 22nd, 2023

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Dorothy Xenia, OH

They were very helpful and patient with understanding my needs and meeting them.

1 year ago

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Nancy St Louis, MO

I appreciate the continued support. The quick response when the button was accidentally touched.

1 year ago

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Jane

agent was very knowledgible about the product and very willing to answer my questions

1 year ago