Name: MobileHelp
Rating: 4.6

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Verified Customer

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El Ukiah, CA

Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

8 years ago

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APV Pittsburgh, PA

Test always works right away easy to use

8 years ago

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Judy Rohrer Reston, VA

Mom doesn't like carrying transmitter in purse.

8 years ago

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Mrs Murphy Orem, UT

respond time of phone answering is too slow

8 years ago

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anonymous Round Lake, IL

I would like the neci device to also have voice recognition.

8 years ago

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Don Minneapolis, MN

It's very comforting to have the operator greet you by name. They have never failed to know where I was.

8 years ago

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barb keusen Richfield, OH

2 times accidentalbarb keusen use response fast/ loss power battery workrg fine

8 years ago

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N/A

Attention was given to my request questions

8 years ago

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Judy Zionsville, IN

Only used 1ce so far, but the response was prompt.

8 years ago

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LLEWELLYN Cedar Rapids, IA

IT HAS AUTOMATICLY GONE OFF TWICE AFTER GETTING WET IN THE SHOWER.

8 years ago

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anonymous Seattle, WA

Good products, good service that's all I can say

8 years ago

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Carol Anne Dixon, IL

I'd prefer a smaller outside botton. It's to heavy.

8 years ago

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Jane Southport, NC

Would like to be able to talk on both floors

8 years ago

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Jone Waterbury, CT

Fast response and kind medical personnel

8 years ago

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James Sargent Beltsville, MD

it takes to long for the fall button to be answered

8 years ago

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Zouboy Chevy Chase, MD

Very professional, friendly and helpful.

8 years ago

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Cathleen Woodland, CA

Everybody's been very pleasant, but I got to say that the device goes off whenever I touch it.

8 years ago

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Susan Seal Beach, CA

The service is pretty self sufficient, and it just makes me feel safer now.

8 years ago

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Mark Bronx, NY

Had to replace defective gps monitor

8 years ago

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Patricia Washington DC

My unit goes off unexpectedly too often.

8 years ago

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Marion Greybull, WY

I have not had to use them, but they increase the price every 3 months.

8 years ago

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David Lovington, NM

I rate them 9 becuae they are Gps enabled

8 years ago

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Roslyn Roanoke Rapids, NC

Very good equipment, standard service with an initial glitch.

8 years ago

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Fred Banzer Ormond Beach, FL

I'm pretty satisfied, but I haven't really had to use it so I really can't say how good it is.

8 years ago

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Richard

Very efficient . Like being able to stop an alert if button is activated accidentally.

1 year ago

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Joe Blakely

My Dad has had a few unintended alerts. The Mobilehelp responders have been super helpful.

1 year ago

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Margaret El Paso, TX

We don’t have no complaints about it! We have had great customer support when we have called!

1 year ago

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Glenn Poughkeepsie, NY

Very happy with MobileHelp. Very quick to answer and has option to cancel if hit in error.

1 year ago

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Dorothy Xenia, OH

They were very helpful and patient with understanding my needs and meeting them.

2 years ago

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Nancy St Louis, MO

I appreciate the continued support. The quick response when the button was accidentally touched.

2 years ago

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Jane

agent was very knowledgible about the product and very willing to answer my questions

2 years ago

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Melvin Covington, LA

Good System, but the bracelet's band keeps coming out of the loops. The loops should be stable, not moveable.

2 years ago

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Michele Marietta, GA

I like the fact that it is VERY prompt detecting a fall. BUT sometimes too sensitive!

2 years ago

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Betty

It very easy to use and set up. The lockbox is such an excellent idea. I’m happy with this medical alert system.

2 years ago

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Carol Wilmington, DE

I like that it is one unit and I don't have to connect it to anything. It goes with me where ever I roam.

2 years ago

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Margaret Catskill, NY

It’s easy and convenient. It’s also less expensive than other medical alert devices.

2 years ago

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Sharon Colorado Springs, CO

She was wonderful. She did just exactly what we needed and it had to have to be changed again

2 years ago

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Nina Katy, TX

I like the button, I can push for help. I like that I can talk to someone when I need them.

2 years ago

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Judy Painesville, OH

The price is very reasonable. Equipment is easy to use and understand. Service is great.

2 years ago Edited January 10, 2024

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Verified Customer

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Michael Brandon, MS

The system will loose contact with AT&T at least once a day. I have to turn off the remote and then back on to rest the system.

2 years ago

Reply from MobileHelp

Hi Michael, We received your review and we apologize for the issues you are experiencing due to the connection issues. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

May. 4th, 2023

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Verified Customer

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Pearl Phoenix, AZ

I had a defective button and the company worked to correct it. The new one works fine.

2 years ago

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Murray Bethesda, MD

Easy availability of the devices to the user and ease to activate the device when assistance is needed

2 years ago

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Kathleen Providence, RI

The MobileHelp system is very simple to use and the Customer Support has been uniformly excellent

2 years ago

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Glennis Sun City, AZ

Great Value and services, just what I need for Mom's safety and my peace of mind

2 years ago

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Nancy

Easy to use. I charge it up at night and it's ready for me to use in the morning.

2 years ago

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Mary San Diego, CA

the employees were extremely helpful. They shared their knowledge and expertise

2 years ago

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Pam Chico, CA

We are happy with system. Have had 2 false alarm and both were handled with no problems.

2 years ago

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Kathleen Grossman Ft. Pierce, FL

I really liked the fact that it's a 24/7 monitor and that it was affordably priced for me.

2 years ago

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Bruce St. Petersburg, FL

So far so good. Everytime there has been a possible alert, the system/device has come through.

2 years ago

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Yvonne Springboro, OH

I was surprised how sensitive it is, I've set off the "fallen" notification accidently three times.

2 years ago