Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Los Angeles, CA

The representative I spoke to was very informative. She gave me excellent customer service and educated me in a lot of aspects of the business. She was very attentive to my needs and I was satisfied with the experience. I like the option of having it month to month so that if it's not a good option I can cancel at any time. When we got the device and tested it, we got a rapid response from the operator informing me that the test was successful. They were very friendly and thorough which was great. I like the peace of mind it provides me.

3 years ago

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Loretta Daddi Williamsburg, VA

I had Two instance when the alarm went off accidentally well they were as quick as possible they were there right on the money and they were very nice and I apologized I don't know how it happened except for now I'm wearing a winter coat so maybe when I took the coat on or off anyway they were as nice as could be and they were a swift as could be so I was very happy

3 years ago

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Kathy Gannuscio

Two reasons. When I was learning how to test the equipment, your girl was extra nice and patient with me. The second reason is that I like the wrist band. It is comfortable and handy if I need to use it. I keep the neck button near the door and put it on easily whenever I go for a walk or a drive. I feel. Safe with them on. Another reason is that they were almost $10.00 cheaper than my last company.

3 years ago

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Roberta Andrus

I accidentally pushed the button and all kinds of things happened. I had telephone calls, I explained my mistake, they cancelled the ambulance. A friend arrived at my door, she had been called, was still in her pajamas and had a purse packed for going to the the hospital. I am a little afraid of pushing it again by mistake but know that if I ever needed it help would arrive. Thanks....

3 years ago

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Roxanne

I have not had to use these services on an emergency basis - yet (thank goodness). Still, I have found Mobile Help staff to be very responsive when it comes to general maintenance issues. Their staff is quick to contact me and my selected contacts whenever my mobile units are low-charging, non-charging and/or offline: they ask first if I am ok. I like that. Also, their pricing for full services (mobile unit, fall detection, etc) was quite competitive.

3 years ago

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Peggy Henry

Gives a tremendous sense of security. I am a relatively healthy almost 71 year old female living alone. Though I am totally mobile and independent, you never know when a fall can occur or you can become immobile. The mobile help system is very sensitive: my mobile necklace was accidentally triggered when I leaned over the bathroom sink while brushing my teeth. I think the unit hit the sink and it was detected as a fall. I was immediately notified and and questioned to make sure that all was ok. This system also gives my daughter peace of mind as she lives 100 miles away

3 years ago

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Nancy

I am grateful for MobileHelp because it gives me peace of mind. When my mother needs help, she is just a push of a button away. They have a very positive attitude when her alarm goes off whether it is a test or because the equipment called in for help. They answer quickly. She does think it is heavy hanging around her neck and does not like the fall device.

3 years ago

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Susan

I like that it keeps me safe. For instance, when I kneel it's difficult to get back up and I feel reassured knowing I have the medical alert pendant with me. When I accidentally set it off I spoke to a person who called and it showed me the device works just fine. I think the device and system is rather expensive, although it does provide valuable services. All in all, I think it could cost less than it does.

3 years ago

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Liz

I like the fact that I feel more secure and that the response time is very quick. I've had a couple of false alarms and you can't cancel once you've pressed the button. I think there's a little bit of a sensitivity issue with the device but I don't have any problems with it other than that. It's half the price of other devices of similar quality and service. I like that I don't have to charge it all the time.

3 years ago

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Jean

We have not had to use it in an emergency but we test it frequently because of experiences we had with another company and every time we test it, they respond within matter of seconds. Customer service is excellent. They are efficient. The prices for the device are comfortable and the service is exceptional. If you or a loved ones needs it, you can rely on them.

4 years ago

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Darlene

I feel more confident wearing my device because I don’t have to walk around with my phone in my hand in case I slip and fall. I wear it in my house not just outside. I am satisfied with the weight. It is not heavy so I don’t mind carrying it. The staff is always very professional. I never feel rushed. It is important to me that they understand when I explain something to them.

4 years ago

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Faye

Mobile Help was recommended to me by my system. I replaced another system I had with this system. I am very happy with this system. When they sold me the products, they described all the elements of them. I think they did very well. It works perfectly. They get right online with you and find out about what is going on. I am not in love with the fall sensitivity. I know it is excellent but sometimes I don’t wear it. I have it in my handbag.

4 years ago

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Chuck

I highly recommend MobileHelp. They were very efficient when I placed an order. I have ordered from them through the phone and online and both ways there are efficient and professional and thorough. It was delivered in a week as promised even though we are in the middle of a pandemic. Everything arrived and is operating. It was easy to set up. I like that it is cellular. You can call them anytime. We’ve tested is several times and it has worked well. We had a couple of questions and they were very easy to work with and professional.

4 years ago

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Kristin

I wish the wristband had a watch versus just a button but it hasn’t failed me. I have fallen in the hallway and someone came on the box. It turned out I had broken my ankle in three different places. They were able to get a hold of paramedics. That was extremely helpful. It is doing exactly I need it to. The necklace is way too sensitive but other than that I am very happy.

4 years ago

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Anonymous

Every time I call, everyone has been informative, knowledgeable, helpful, ad friendly. They’ve done everything that can to help me. I think the idea behind it is great. It is for my father. He was worried about falling and that was a safety issue for him since I don’t live with him. When we tested, they stayed on the phone with me to make sure it was working.

4 years ago

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Paula

They have the best communication between client and company. The product is beautifully made. The choices with the wearable button, the watches, etc. are wonderful. The video to set up is accurate and simple to understand. (Remember, most customers could be elderly), the customer service is outstanding. Even the sales rep took a personal approach to my momâ€™s needs and shared about his mom.

4 years ago

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Nancy Gravley Cedar Park, TX

Excellent Service with excellent follow through, even if you make a mistake, like leaving your monitor in your pants pocket and putting it in the washing machine where it begins to go off, sending a signal that there is a problem. I received notification phone calls, my daughter was notified, and EMTs showed. As embarrassed as I was, I nevertheless was totally impressed with the response to what they considered to be a serious incident. And the monitor still works fine even after going through the wash.

4 years ago

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Barbara Alcoa, TN

When I contacted customer service once, they were very nice and answered all my questions. I like that I can wear the device and it looks like a watch and I can put the battery in my purse. I have set off twice in the shower and they called the house to see if I was okay. They were nice. I had to shorten it so it did no hang so low down my body so it didn’t call for help when I did not need it.

4 years ago

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Bob Ontario, OR

MobileHelp takes care of their customers. They provide good service and good quality equipment at an affordable price. It is great for my mother. It is easily accessible and not too heavy. They were quick to respond when she dropped her pendant. They called her and found out she was fine and there was no need to call 911. It was very efficient and helped tremendously.

4 years ago

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Brenda Tomlin Columbia, SC

Mobile Help provides all of the protection from accidents I was looking for. I am covered at home by the base unit and when away from home by the mobile unit. The neck alarm button is water proof and can be worn in the shower, and will sound an alarm even if I am unable to press the button. There is a wrist button for occasions when I don't want to wear the neck fob. I feel very secure with Mobile Help.

4 years ago

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Connie Central Lake, MI

I bought it for someone and they answered all my question before I even had to ask. Everybody was very courteous and friendly. The product came quickly and it works wonderfully. It is working the way we hoped it would. It went off because the person who was wearing it was on the floor and unable to get up and it alerted me and we were able to get him back in bed. I am very pleased with it.

4 years ago

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Anonymous Port Saint Lucie, FL

Well I have two different ones, I have the one that goes around my neck and one that goes round my wrist. I use the one on the wrist at night which I liked very much because it doesn't pull. Sometimes it's annoying around your neck but you're going to get that no matter what you have so I would say I'm very satisfied with both the ones that I have. Once it went off by accident and my daughter answered and told them it had bounced or something.

4 years ago

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Paul Mason City, IA

I don't think the volume is high enough on the speakers for elderly people that are hard of hearing. The neck pendant will not hold in place. You can pull them up to the link that you want them to be and they gradually just work down all the time. I had to take my mother's in in order to keep it from getting too long on, so they need to have a little bit better band on their adjustment availability somehow differently than what it is. It seems like every time we've called or if there a question or issue they've been very courteous and they've been very prompt trying to fix it so. I tested it and it works fine, but it has gone on and off a couple times for no apparent reason. Other people have heard my alarm go off and said MobileHelp called to ask if I was okay and they hadn't done anything like pushing the buttons or anything like that.

4 years ago

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Tammy

MobileHelp follows up and makes sure that their customers are happy with the product… they're just on top of it. I tested it when I first got it to make sure it was working okay. And I've tested my door lock that has the key inside of it and to make sure it worked and everything works beautifully. I like that the comfort of knowing that it's there if I needed. I don't dislike anything.

4 years ago Edited January 10, 2024

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Lawrence Waterford, MI

It works. I feel secure because it is there. They only thing is I wish they would call my granddaughter first rather than the fire department. Everything else is great. I have fallen three times and it makes me feel much better. I don’t have to worry about lying on the floor for six hours like I did before I had it. I would highly recommend them to anybody that feels they need it.

4 years ago

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Tina Lagrange, GA

The necklace should have a call answer button instead of just a call button. Other than that we like everything. They were right on the spot when my mother fell and couldn’t get to her phone. She pressed the button around her neck and they called her immediately and when she didn’t answer, they sent the paramedics and contacted me. They are very cordial and helpful.

4 years ago

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Trina Boston, MA

Purchased this equipment for my mom, she is 81 years old, and the gentleman that sold me th equipment was very knowledgeable about the product. It seems like the best equipment to get. I like that the mobile device goes with her when she is outside the house. It is a very good device though wish it would stay charger for two days not just 24 hours.

4 years ago

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JoAnne Renee Bryant Jacksonville, FL

I called to MobileHelp to cancel my membership due to a job loss. I wasn't going to be able to make the monthly payments. The associate that handled my call advised me that there was another option that I knew nothing about. She processed the "solution", gave me a confirmation number, and I am well pleased with the results. I will definitely refer MobileHelp to friends and family due to the professionalism, and the aid I received on my call! Thank you, MobileHelp.

4 years ago

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Andrea Vallejo, CA

I have already recommended mobilehlpe to two people. The customer service is friendly and professional and knew exactly how to solve my problems. I feel more confident walking around going outside knowing if I fall, I pretty much have instant help. The only thing I don’t like is the pendant which kept sending out false alarms so now I use the wrist button but everything else is nice and I am very pleased.

4 years ago

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Anonymous Westfield, NJ

The price is better than most and everything covered makes you feel comfortable. They have been very detailed. I feel like if we were to push the button, somebody would actually show up. We have accidentally pushed the buttons and everything worked as it should. Customer helped us with the initial test and explained how it works. They were extremely helpful. Everything seems to be in order.

4 years ago

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Sonja

I like that the device is small. The device is for my mother. We got it for her because she fell and was on the floor for eight hours before we found her. The fall detection is an advantage for us. She did accidentally set it off yesterday and my daughter received a notification immediately and was able to check on her within a minute and a half and went through the sequence to notify us it was a false alarm. Customer support is good. They are knowledgeable and not really pushy when I was checking pricing.

4 years ago

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John

I like everything about it. I had to relocate after my house was destroyed in a hurricane in 2018 and I am by myself and can pass out that’s why I have mobile help to help me. I’ve had false alarms because of the fall detection pendant and every time it goes off, they answer. I recently had surgery and hadn’t turned it on in 2 days and I turned it back on and everything is okay and people answered.

4 years ago

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Douglas

Representatives are very informative, and give me the right information to make the final decision on which company. I was called by 3 companies and I chose mobile help because they were higher rated on the better business bureau. I like the fall apparatus on it. It instantly goes to the company to call. I like that somebody reaches out to make sure everything is okay. I don’t like that the speaker is too big and you probably can’t hear the speaker from most places if you fall.

4 years ago

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Diane

Comparable to other device, it’s about the same. It is very much worth it if a person has a fall and you need something. I’ve had several bad falls and it would have been nice to not have to worry about calling the ambulance or emergency help and they have a way to get into your building without having to worry about having to break the door in. I like the ability to have a lock box.

4 years ago

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Kim M Seattle, WA

I did a lot of research before choosing MobileHelp for my mother. I talked to several companies and found MobileHelp to be superior in their customer service, product selection, and pricing. No long contracts or hidden fees. The product shipped immediately and was very easy to set up. They encouraged my mother to test the system in multiple locations. Each time the response time was fast and they could locate her accurately. I appreciate the alerts that I and other family members get. I highly recommend this company.

4 years ago

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Brian B Franklin, VA

I had a wonderful experience with Mobile Medic. My lawn tractor was blowing white smoke and I suspected the head gasket had blown. Anthony came out and fixed the head gasket, did a few other engine updates and put new blades on my Craftsman tractor. He was very friendly, professional. He had the experience to get the job done effectively and efficiently. I will be recommending Mobile Mechanic to anyone needing small engine and tractor repair/servicing in the future.

4 years ago

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Diana Wright Pinellas Park, FL

It works just the way it is supposed to. Disappointed that my kids (who are paying the monthly fee) were told the device worn round my neck would detect falls, when in fact, they would have to pay more per month for a separate button for that. I am not disabled and not elderly, just 73 and get around well. I was only concerned that I might fall when alone and not be able to get help, since I live alone. They are already paying more than other similar services, so I told them I will take my chances on being able to reach the call button if I fall. I would not another thing around my neck, as well, all the time. I do not like having to take the mobile base with me when I go places. Too many heavy things in my purse now. Other than that, it works very well.

4 years ago

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Yvonne Auburndale, FL

Thank goodness my Mom hasn’t actually fallen but several times she pulls it off at night when she’s taking off her shirt - and every time they immediately send her a signal and if she doesn’t respond, they call EMS and then me. I couldn’t reach her either so i rushed over to find she was already nestled safely in bed. The necklace came off whit her shirt and she didn’t want to get out of her warm bed to let them know she was safe and no fall! I called security to let them know she was unharmed and safe in her bed. Quite a 5 minute ordeal but thank God

4 years ago

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Rodney Petersburg, WV

Mobilehelp is the most economical and provides the best service. It is also the most sensitive unit I have ever had I my entire life. I like the fast that even if I set it down too hard it will go off. I also like that it is waterproof, it is a little more money wise but it is well worth it. It is always available and accessible because it works in conjunction with AT&T and Verizon. They are simple good products.

4 years ago

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Anonymous Florissant, MO

When I have bumped the device, it seems to be touchier than I anticipated. It went off, so it did its job and then the people who responded when I didn't get to the the base quickly enough they were professional. I have two or three of them placed carefully around the house and so I can get to it if I need the device. It's seem to work as I need them to work. It works and it's reasonably priced for my needs.

4 years ago

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Mary Sylvania, OH

They have been wonderful for me and my mom. I highly recommend it for anybody that is looking for this kind of device for elders. I like the fall protection so that if she is not able to call for help or push the button, there are other way to the company. Once they thought she had fallen because she sat down on the toilet har and she didn’t answer the call and they immediately sent the recue and that was great because she was very ill and we didn’t have to take her to the hospital.

4 years ago

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Debra Tampa, FL

We got it for my mother. It is easy and self-explanatory. They made sure to help her understand how it works. She has accidentally hit her device and they called her and she was very impressed by their accuracy. They were also very helpful when helping me chose the product without being really pushy and I appreciated that because with some companies it is all about the sales and that really bugs me.

4 years ago

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Kay Lady Lake, FL

I’ve pressed the button three times since I got and three times the men answered my call in the politest way, even though they were mistakes and it wasn’t an official call. I like most everything about it. I use the main one around my neck when I walk. It gives me comfort to know I can go out and about and walk every day and have this mobile device on my body so I am not afraid of stumbling of falling. That is a wonderful thing for eighty five years old. I have recommended MobileHelp to several friends.

4 years ago

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Kevin Collegeville, PA

The people have answered all my questions and are courteous and knowledgeable on the company. The representative was head and shoulders above the quality of the representatives of any other company I spoke with. He knew the service backwards and forwards. I like that it works outside the house as well as in it. I don’t like 2 things, the bright lights on the base unit because I like my bedroom dark and the fair amount of false alarms.

4 years ago

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Phylis Kelso, WA

Alert has contacted me right of way and that is peace of mind that I cannot live without. I like the convenience of it. It is for my son and it lets me be able to leave him alone for a few minutes when I have errands to do and he can get help if I can’t be there. It works fine. Everybody seems nice. It’s a pretty good value for the peace of mind.

4 years ago

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Hugh Palm Coast, FL

I’m very pleased with it so far. The equipment looks great and the company is very quick, which I learned because of the couple of times I’ve set the alarm off by mistake by leaning up against a corner or pressing it by mistake. Somebody calls and inquires whether you are okay. I am pleased with the promptness of the response and really the whole thing.

4 years ago

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Anonymous Pearland, TX

I would recommend mobile help to a friend that lived alone in case she fell because I think it is a good service that is there when I need it. The device is a little heavy around the neck and can be a pain because it is too bulky and I don’t like the wrist one but everything seems to be working so it is okay. It is a good thing to have when you’re alone and elderly, though it could be a but expensive for elderly people.

4 years ago

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Patsyann Coram, NY

I am happy with mobile help. I like that I get a notification for everything that happens. When the battery is low, there is a notification letting us know it was not plugged in properly. I am disappointed in the volume. The salesman said it was super loud and it’s not loud at all. Other than that it is good. We’ve tested it periodically and when we do, we speak directly with mobile help staff. I am happy with the responsiveness so we’re pretty satisfied.

4 years ago

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Anonymous Queensbury, NY

Two weeks ago I was going to the bank and walked to the doctors office. I didn't step high enough to get over the curve and down I went on the grass and it went off immediately. I did get up on my own but at least I know that it does work. Every time I call there I don't have to sit on hold for an hour like some other places that I've dealth with and they didn't lie to me from the beginning that they cover all the United States.

4 years ago

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Bill Canton, NC

One time I pushed it was a false alarm. I rolled over in bed and the pressure turned on the alarm. In less than a minute's time they had a professional on the line with me asking if I wanted transport or whether I was okay or if I would like to have family members contacted. They were very responsive and very professional. My biggest fear is that I would inadvertently get an alert and have it pass your system and the ambulance would show up here ready to take me to the hospital but I didn't need to go.

4 years ago