Name: MobileHelp
Rating: 4.6

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Verified Customer

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Devon Panama City, FL

During the first couple week of having it, I set off the alarm several times and it contacted customer to apologize and stopped the EMS and they said that I was going to be locked out of it because I had set it off five times in one day. I pleaded with the person on customer support and said I will try not to ever do that again and they reinstated me so that was good. It certainly works in terms of getting the alert

6 years ago

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Verified Customer

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Juan And Barbara Pompano Beach, FL

I was able to ascertain honest answers and I didn't feel like I was being scammed like some of them. I like the fact that there was no contract. There was a couple of false alarms at the beginning because it's very sensitive but it hasn't happened in a while. Everybody has been very helpful. They've delivered as they promised and didn't try to say things that it wasn't. Anytime that button has been pressed by accident we got an immediate response. It couldn't be faster.

6 years ago

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Verified Customer

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Cindie Bossier City, LA

Dependable. Great customer service. The pendant with fall control is sensitive and does cause some false calls to the center but they know this and are so polite when they call to make sure my mom is OK. I also love getting a text knowing that they have detected a call and that they will be contacting her immediately so make sure she is safe. She loves having the security from this company being she lives alone.

6 years ago

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Verified Customer

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Garth Athens, OH

I had a conversation with one of their agents and he did a very good job of talking to me about it and I decided I'd like to go with them. I got the wrist band at first and didn't like it and one of the agents was very nice and switched me to a pendant which I like better. The only thing I ever worry about is a call that goes through when I accidentally hit the button. It seems to be very efficient and quite convenient. The customer service did a very good job helping.

6 years ago

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Verified Customer

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Bonnie Lufkin, TX

I used it about three weeks ago. My back was hurting really bad and I couldn't walk so I had to use it to get an ambulance to take me to the hospital. They responded really quick when I pushed the button. They were very courteous. They understood that it was an emergency and that I couldn't walk and needed to get to the hospital. They seem to really care.

6 years ago

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Verified Customer

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Thomas H Bondurant, IA

I didn't fall but it triggered itself and they called me which I appreciated. But I felt like I didn't need it any longer so I canceled it. They were very alert and I was happy with that. The only thing that wasn't clear in my mind when I signed up for it was that when I returned it, I had to pay the postage and I wasn't quite aware of that until I tried to return it.

6 years ago

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Verified Customer

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Bill Buffalo, NY

I felt very comfortable in talking with them. They knew what they were talking about and could make me feel comfortable. I wear the device all the time, it's very comfortable. When I tested it out, people seem to have answered as quickly as possible. With what wasn't working properly, it's been replaced. I felt that everybody that I've talked to has been very helpful and I've been very comfortable from the beginning.

6 years ago

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Verified Customer

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Teresa Johnson Pontiac, MI

Mobil Help is a wonderful service to have I've tried other medical Help services the don't even compare or come close to the service that Mobil Alert provides. They are on point when you need them, I love them because they call you to check and see if your equipment is working properly, and if everything is ok with you they are quick to respond when you alert them for help.

6 years ago

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Verified Customer

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Ana Levittown, PA

My dog by mistake activated the button and within seconds I get a call. I have to let the customer service that it was made in error. They are super duper quick. I'm really satisfied with it. They were very informative when I went to get my system. She was very thorough and very friendly to speak with. She made it very esy for me to understand what I was getting.

6 years ago

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Verified Customer

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Anonymous Plainview, NY

The person I spoke to was so nice and so helpful and didn't pressure. It just made me feel very very comfortable. Originally I had the pendant and I couldn't sleep with it. I was always afraid I was being choked and it was so nice, they sent me the wrist thing right away and they've just been very very nice in every way, helpful. The band on my wrist irritates my skin. It doesn't fit well and it's kind of clunky for my wrist size. I think they are a very nice company. I think they're honest and I think they just seem to have a lot of integrity in my experience.

6 years ago

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Verified Customer

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Josephine Frankfort, IL

One time I accidentally pushed the button when I was traveling and the team couldn't reach me, so they called my son who then called me to check to make sure I was ok. They had already started a team to find me. I know that if I'm away from home and something does happen, they can find me. Every time I do my test with the equipment, they are there to talk me through what I need to do. They're very friendly and knowledgeable and will answer my questions.

6 years ago

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Verified Customer

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Albert

My dad was alone at the time and he was feeling a little bit of chest pain, so he pressed his button and they were able to call me so I went right home and took care of things. They have been awesome. We've had a few false alarms and they can still call and they talk you through it and ask questions to make sure you're not hurt and they confirm who you are. They have been very kind and courteous the whole way through. They don't make us feel foolish for having set the alarm off accidentally.

6 years ago

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Verified Customer

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Sue Sewickley, PA

I decided that I didn't need the base station, so I mailed it back. They have been very helpful, and I've been satisfied with the answers they have given me. It does take some getting used to because it's very sensitive. I kind of wish it was differently designed but that's all. However, I'm not quite sure I understand the contract, I think I need somebody to help me go over the terms.

6 years ago

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Verified Customer

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Kenneth Trenton, FL

We had a false alarm the other day and they jumped right on it. They're also mailing me a new piece of equipment to replace one. Because the fall alert is connected to a microphone, they can call and ask if he needs an ambulance. If he doesn't respond they will send one anyway. It has a GPS tracker in it so that if he gets in trouble at Walmart, they will send the ambulance to Walmart instead of our house.

6 years ago

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Verified Customer

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Jean Cleveland, OH

We found that one of the devices wasn't working and she was able to take care of that for me. I've been well pleased with the customer support. They have been thorough in explaining everything and providing support and information. I had the pendant but it didn't suit me because I am short and it kept swinging around and getting the in the way. But, they were very nice and told me how to return it to them.

6 years ago

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Verified Customer

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Clifford Sykesville, MD

This system is extremely sophisticated. It can cover you under almost any circumstance, whether you're at home or not and whether you're conscious or not. They have a GPS so that when you're away you can call for help. The woman I spoke with was extremely helpful and knowledgeable. I was very impressed with her level of knowledge and ability to speak and answer my questions clearly. Whenever I have a false alarm, they make sure that neither myself nor anybody else in the house is in need of assistance before they disconnect the call.

6 years ago

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Verified Customer

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Sue

I officially tested, I accidentally pushed the button twice and each time I was treated with respect and care if I needed any help. Someone is always there and makes contact quickly. I can put the GPS in the charger at night and where the necklace or watch and still ya e coverage so good 24hr security. The company tried First didn't give that assurance.

6 years ago

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Verified Customer

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Geri Auten Hercules, CA

I am 100% happy with MobileHelp. I recently switched from another medic alert company I had for 5 years, and became totally dissatisfied with customer service. I saw a tv ad for MobileHelp and switched. I got more and better products and excellent customer service. Thank you for helping me know my husband is in safe hands when I am at work. Geri Auten

6 years ago

Reply from MobileHelp

Thank you Geri for this awesome feedback! We are so happy to have you as part of the MobileHelp family!

Aug. 2nd, 2018

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Verified Customer

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SteveS

Been looking for a wearable mobile device that's practical, attractive and does the job. Most vendors offer clumsy equipment centric, heavy and hardly mobile systems. I finally found the answer in MobileHelp and it's doing the job. It's expensive upfront but it offers the latest technology and does multiple tasks not offered by other suppliers. Worth every penny and the monitoring fee is reasonable and competitive.

6 years ago

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Verified Customer

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MD Oak Park, IL

The price and extended coverage are great reasons to get this. I use it every day and it is comfortable and I just have to remember to take the battery with me. They also gave me a nice sign to put on my front door that says "don't forget me". I like the watch style, it's less obvious for when I go out. I've only had to call twice and I got immediate answers to my questions.

7 years ago

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Verified Customer

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Carolyn Gardner Florence, AZ

I did the testing procedure and it shows it did ring on the inside of the house, so I know that it does work. They've tried really hard to make sure the equipment is working properly and getting all of your family information. It's easy to install in the house and it's easy to access it in case of an emergency. I would recommend them to any senior because that way they will always have someone there to help them in their time of need.

7 years ago

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Verified Customer

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Anonymous Philadelphia, PA

The only problem I have is that I have to push the button to call them, other companies will have it work just by it falling. They mailed me everything and I haven't had any problems other than having to press the button. They sent me something saying that if I fell they would know but they needed information of who to call. I think the price is a little steep, but I'm willing to pay.

7 years ago

Reply from MobileHelp

Hello,

Thank you for your review. We also offer a fall detection pendant. Fall Detection is a feature that can be added to any standard system (not the Smart Watch) for an additional cost. Our Fall Detect Pendant contains a pressable button for non-fall emergencies; however, if you were to fall and are unable to press the button it would automatically detect the fall and contact our emergency response center. . If this is something that you would like to your existing service, please contact customer care at 877-827-6207. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Virginia Platt Chesapeake, OH

They told me it would work everywhere but it doesn't work in areas where there is a lot of dead space, so it didn't work at my granddaughter's house. Customer service was very accommodating, polite and nice when I worked with them, trying to get it to work there. Now I'm home, one of the things I like about it is that I don't need to have a home phone to have it work.

7 years ago

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Verified Customer

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Robert C Fehrman

I am almost eighty-two years old, live by myself and live on 2 acres. I'm constantly concerned about getting hurt or something. But now if I get hurt I will have help. I accidentally bumped it one and they immediately called me to see how I was. It really amazed me how quick they were. She wanted to know if I was okay or hurt. It works exactly as promised.

7 years ago

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Verified Customer

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Anonymous

Just did some research and it was a good value and a good thing to have for a person that's elderly. It's a comforting factor that it is here to use if needed. They've been very accommodating, they called to check to make sure that everything is working properly. They're very efficient and it's a pleasure working with the company. I also have one if I'm not at home, that I could use anywhere.

7 years ago

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Verified Customer

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Carol Alexander

When we got this we checked with several companies and knew this was a good company. They called and made sure everything was set up okay and double checked on us a couple of times to make sure we had no problems. My wife wears either the pendant or the wristband. My wife has had a couple of false alarms when she dropped her pendant, it sent an alert to the company and they immediately called us. We were able to cancel the alert, but we know that everything works great.

7 years ago

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Verified Customer

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Lois Chamberlain

The product seems to be very tough and it has not given any trouble so far. I've had no problem with it getting broken. I have had a couple of recommendation and I did a little research and I just decided that this was the best out there. When I talked to customer service on several occasions they seemed very professional, very knowledgeable and very helpful. They were extremely willing to work with you and the person I talked to when I inquire about it was very very professional.

7 years ago

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Verified Customer

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Connie Campbell

I can use it when I go out which I love. It's always on me and the necklace can be worn in the shower which is great, I don't have to take it off, that's one of the things that I really love about it. If I need any help I can get a call by calling or just pressing the back of it and they immediately respond. It's really is nice to know that I have somebody for support. The price was good too.

7 years ago

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Verified Customer

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Bill Jensen

Well I tried some of the others the thing that decided most is that the way that the battery before it has to be recharged. No but I can certainly describe a situation I got involved in about a week ago. I would say maybe 4 well because of an experience I had with the other week ago. Yes, Okay I'm going to tell you about the past experience that's what I write are you listening? (rep says yes) Okay I tried to test the equipment and the units we're separated at the back of my house and what I was hearing on the same unit was not the same as told to me on the other unit so I ended up with the paramedics on my house and I don't need that cause I'm at a second home 500 miles away somewhere other than the medical use (unclear) as well so that wasn't too encouraging.

7 years ago

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Verified Customer

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Carol Royer Yulee, FL

A couple of years ago I fell and fractured my pelvis. I could go nowhere and had no way to get help. That's why I decided to get it. I checked a couple of them before settling for MobileHelp. I've had it for 2 weeks or so. I take the mobile bit with me when I do volunteer work. I'm usually by myself for about an hour or so when I do that, so I just wear this thing constantly. It seems to be very well made and the necklace is just handy. I don't have to worry about it getting wet.

7 years ago

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Verified Customer

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Donald Krisher Arvada, CO

I was desperate at the time. When I saw their ad in the AARP magazine I decided to go with it since it looked like a pretty thorough service. I got it for my husband so that I can have some peace of mind since he has some dementia. They were very instructive when it came to setting everything up. That was wonderful because, when the box came in, I didn't know how I was going to do it. They explained everything very clearly to my husband and he was able to do everything. We didn't have to have one of our kids come out and do it. On an average day he uses it when I go out in case he falls while I'm not around. It's very sensitive. We've had it go off a few times without reason and it has been quite terrifying. The voice comes on saying 'fall detected' and he'll have to reset it and let them know he's ok. It takes some time to get used to it. So far it has been far more expensive than what I thought it was going to be. In the long run I think it'll be worth it.

7 years ago

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Verified Customer

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Lynn Reigle Kissimmee, FL

We got it because of the cost and the features the equipment has. The small cellphone thing just fits in one of my shirt's pockets. I haven't really had to take the mobile base with me that much. I've only really tested it but it works and it appears to be well built. The people that I've talked to have been very good. They always get my questions answered promptly and professionally. Normally I just wear it at home and when I'm out and about. I've only had one problem with them. They sent me some forms they wanted me to review and sign and, in there, they had my emergency contacts in the wrong order of priority. I called them about that and they told me to sign it and send it back anyways, that they would just update that info on their system. Thing is, they literally sent me a contract. I was not about to sign a contract that was incorrect so I insisted they sent me a corrected one. It has been well over a week and I'm still waiting on it. They got me the equipment far faster than that form.

7 years ago

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Verified Customer

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La Donna Prillerman Daytona Beach, FL

My cousin did the research and suggested I go with them. Any time I've called them, they have answered the questions I have. The watch part is not very attractive. The only thing is that I was looking for a device that would have the GPS part integrated into the watch or something like that. They don't have that capability and I don't know of any company that does, so I didn't really get what I was looking for in the end.

7 years ago

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Verified Customer

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Heather Jolly

I did a lot of research on other companies and MobileHelp just kept coming up. They just seemed like the best company out there, so I went with it. I just received it so I've only done testing with it but it was very effective. They knew exactly who I was and where I was. They were also very nice. I'm on disability so it is a little pricey for me but you get what you're paying for so I'm willing to stick with it. They are a great company.

7 years ago

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Verified Customer

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Anonymous Martinez, CA

My son in law is the one that did the research on it and thought that it sounded like the best option for me. I've been very happy with it, you get what you pay for. Customer service is very nice and they have been very helpful. The only thing that kind of bothers me about the device is the long cord on the necklace. It bothers me when I sleep with it. Other than that it's comfortable.

7 years ago

Reply from MobileHelp

Hello, Thank you for leaving such a kind review. Please feel free to contact technical support, and they will be happy to assist you with adjusting the lanyard, or seeing if a different one can be used for the pendant. You can reach them by dialing 877-827-6207, Option 1. Thank you again for being a valued part of our MobileHelp family! Kind Regards, MobileHelp

May. 11th, 2018

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Verified Customer

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Marjorie Boardman Bourbon, IN

A family member has it and she recommended it to me. Their representative called me as soon as that family member told them about my needs. He explained everything to me in a lot of detail and I just agreed to sign up. I haven't had to use it yet, I just got it last week. It does look like it can cover everything that might happen both inside and outside my home. My relative told me they were very quick. It just seems to be top of the line kind of stuff.

7 years ago

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Verified Customer

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Dorothy Mccollough Placerville, CA

I live in a retirement building with my own apartment. I know a fellow that lives in the same building that uses them, so I decided to give them a try. My daughter is the one that talked to them and took care of everything for me since I'm hard of hearing. She seems very happy with them and so am I. It costs us $30 a month. I wear the wristband all the time, including when I go down to the dining room to eat. If I have to take the shuttle or bus to go shopping or something, I carry the other bit with me. Otherwise, I keep that one in its cradle charging.

7 years ago

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Verified Customer

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Charlotte Downing

I looked at about 7 different companies and I liked them best because of their reputation, reviews, and ratings with the better business bureau. Customer support is personable, professional, and they know their business well. If you have a question they can answer it without leaving the line. I haven't had to use it yet but it offers me some assurance, especially because it has the GPS in it. The equipment is good, it's lightweight and waterproof.

7 years ago

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Verified Customer

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Victoria

I figured they would be the best company for me. I looked at another place that provided me with similar things, but MobileHelp just seemed to have the best set up. I signed up and paid for a year's worth of it in advance. They have very good customer support. The man that we talked to was very thorough and answered any questions that we had. I got the arm band, the necklace, another thing that goes in the bathroom, and the smaller thing that you can actually carry around when you're out. I've set it off twice by mistake but that's it.

7 years ago

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Verified Customer

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Wesley Ellis Goldsboro, NC

I saw an advertisement about them where they talked about what it could do. In the end I picked it because it lets you go for a good distance. The base unit has a range of 600ft around it or so but you also have something that can go different places with you. It's very convenient if I want to go out shopping or to church. They've answered all the questions that I've asked and explain things very well. They have also been very nice. I haven't had any problem with it, I just feel comfortable.

7 years ago

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Verified Customer

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Lynn And Ken Short Fayetteville, NC

When I called them for information they didn't aggravate me like the other companies that I had called before. Customer service is top notch. Everyone that I've spoken with has been very informative. They answer all my questions and after the set up they followed up with me to make sure everything was ok. I've been really fortunate in that I have not had to activate it yet but they have met all of my needs thus far.

7 years ago

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Doris Smith Kansas City, MO

I got it because I live by myself and away from my family. Customer support is easy to get in touch with. When I call they always respond and answer my questions right away. They're also nice and friendly. It makes me feel safe to have it. I know that if I need help all I need to do is push the button and someone will come and help me. It's a really good deal.

7 years ago

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Anonymous Sulphur, OK

I got it because they were rated 2nd on Best Company and because it provided the GPS bit that worked away from home. That was important to me since it meant I'd be covered while away from home. I've had it for about a week, so I haven't had a reason to use it yet. The only time I talked with anyone from customer support was when I purchased the product. They did an excellent job then.

7 years ago

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Anonymous Wichita Falls, TX

I saw it advertised on TV while I was checking around for companies like them. They seemed to fit what we needed, so we went with it. They have been very informative and helpful; they've just answered all my questions. We've only had it for about a week and a half. During the shipping, the alarm went off accidentally. They thought that we had already received the button and that something was wrong. They got here very quickly to make sure everything was alright.

7 years ago

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Verified Customer

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E.M. Three Lakes, WI

I have a friend that has this and my daughter insisted that I get it too. I haven't needed the service at all, I just set it up and made sure that everything worked. I take it with me when I go to Bible study, to church, whenever I go play cards, and just any place I go to. It gives me a lot of peace of mind and makes my daughter feel more comfortable.

7 years ago

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Verified Customer

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Marilyn K Zisman Ft. Pierce, FL

I looked around and all the medical alert services were pretty much the same. I just like MobileHelp's pendant and price better. Their salesman, Joe, was very, very helpful when signing me up. The pendant is not as heavy as the other ones I saw around. On a typical day I put the pendant on in the morning and take it off when I go to bed. I've only had it for a few weeks but I had to use it last week, I was happy with the results. They were very efficient. They took care of me and notified my daughter about the situation. They did everything they had to do.

7 years ago

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Verified Customer

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Joanne Rowlett, TX

They had everything I wanted and their price was decent, so I got it. I just got it last week or so. I have the option of using the wrist bracelet or the neck one. I put it on when I get up in the morning and just wear it. I can take it with me into the shower and it dries up really fast right after. I also like the thing they give you to put on your door. It has a key in it so that someone can come help you if you can't open the door. Customer support has been fine too. They have explained everything so far, I've had no questions.

7 years ago

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Verified Customer

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Ella Lucy Welch Biloxi, MS

I live by myself and had been thinking about getting one of these for a while but I kept putting it off. It wasn't until after I ended up in the hospital again that I decided to finally take care of my own life and get it. I haven't had it for too long but I put the watch on in the morning when I get up and wear it all day. I set it off once when I was moving the box, all of a sudden all the bells and whistles went off. I didn't know where to turn it off and it ended up calling them. I just told them it was a test and that was it. We had a good laugh afterwards.

7 years ago

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Verified Customer

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Anonymous Meadowview, VA

It's a great service. Compared to other companies, the have a fair price. I've only had it for a short time but everybody has been very helpful, professional, and knowledgeable. They seem to care about my wellbeing and make things easy for me. Everything is simple and easy to use. I did a test call and I was pleased with the response, it worked quickly. I appreciate their service.

7 years ago

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Verified Customer

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Betty Waller Steelville, MO

After seeing their advertisement, I contacted them. From the information that I got, I figured it would be the best one for me. I've only had my med alert about 2 or 3 weeks. The other evening, I was stretching for bed and I set it off. They immediately came on the base, which was good. I do have one complain, the magnet on my necklace is really not strong enough. A time or two I have caught it on my arm while sleeping and when I wake up it's not around my neck anymore.

7 years ago