Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jacqueline Lafayette, IN

We had to send back the fall alert because it was too sensitive and the necklace comes undone too easily, it doesn't stay attached to the lanyard. We've had problems where the device went off and emergency response did not call to check so I am leery sometimes if it is going to work. Also it is a little too expensive for people with fixed income. Customer service picks up the phone and I am not on hold a super long time and they are good about getting to the bottom of what is wrong and that is one of the reasons I choose them.

5 years ago

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Verified Customer

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Edna Poplar Bluff, MO

I'd seen the commercial on TV and noticed that it had the wrist watch and two different monitors and the necklace too. It seems like they have everything covered and if I fall they can heat me if I am outside or inside. Customer support is very nice and helpful. They called and helped me install it and when it first arrived the necklace battery wasn't working and they sent me a new one right away.

5 years ago

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Verified Customer

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Barbara Placerville, CA

The combination of the GPS unit, the pendant, and the price seems to be as good as what anyone else is offering. It is very worthwhile and I pay so that if I ever need it, it will be there. I have discovered their customer service to be excellent. On two occasions I needed to talk to them at length and they gave me all the information I needed and were very helpful. They understood what my requirements were.

5 years ago

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Verified Customer

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Tom Brandon, FL

Both of us are pleased with their service. They offer a variety of services and we have the home and travel service. We take the travel the device with us wherever we go. My husband has Parkinson's disease and he fell and we called mobilehelp and hey had the EMT here within fifteen minutes. I am very pleased that they got here that fast. The medallion part is extremely touchy and sometimes we make the mistake and hit it and they call is before they send the emergency people.

5 years ago

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Verified Customer

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Tina Bay Port, MI

We tried a different company and were completely unsatisfied with it. I wouldn't hesitate using this company again. It has paid for itself. Every time that they have used it, I was able to know completely that it worked and somebody would be there in minutes. They were polite and courteous every time I called and the device is easy to use and they both found it comfortable.

5 years ago

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Verified Customer

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Anonymous Dickinson, TX

They do exactly what they told us they were going to do. We are putting a lot of trust in the company that they handle things privately and are responsible with our information. Everything was set up for us when we received the package and it was realty professional. We had one mistake alarm and they reacted right away and everything went well. I am very pleased.

5 years ago

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Verified Customer

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Betty Wilmington, NC

The young man who called was very nice and there was no pressure and I enjoyed that because a lot of companies put pressure on you to take their system. Any time I have called I have gotten support. I also like that there wasn't a monthly charge, I believe I paid up front for a year. The range is very short, so I can't use the watch that alerts if I fall.

5 years ago

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Verified Customer

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5 Bastrop, TX

I just feel very comfortable having it on and knowing if anything happens, like I have a heart attack or a fall of something like that, I have the ability now to get somebody out to help me out well I'm here by myself in the in the house. There is an area it doesn't work outside of the house. I don't know exactly what the requirements are for that though.

5 years ago

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Verified Customer

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5 Deerfield Beach, FL

When it arrived before we got around to setting it up, my son misplaced all of the instructions so we had to call the customer service and they could not have been nicer. We tested it out and it is incredibly easy to push the button and I was thinking that has to be great for people who have severe arthritis and they just barely have to touch it and everything works.

5 years ago

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Verified Customer

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5

Everyone has been very nice. It went off on accident a couple of times and the people are really nice but I ask questions about the settings or something and you have to call the service department and I don't have the time to be making other phone calls or waiting on hold and the people there answering the phone don't know all the answers and usually have to call another department to get the answers.

5 years ago

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Verified Customer

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Jeanette Erclauz

So far, I am very happy with it. I like the fact that you don't have to be at home to use it, you could be in a different state and still have access. When I first got it, it came with the charger and a woman called to make sure that everything was okay. It's a very quick response and it's good to know you're not waiting when something goes wrong. The customer service is nice and knowledgeable, the girl explained how to use the different devices and what they did.

5 years ago

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Verified Customer

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Juanita

The support team is professional and understanding that we are seniors and we tend to take time to explain things. I had an issue and I called and talked to the billing department and they understood my check comes at a certain time of the month and fit a schedule for that day so that I am able to pay my bills. I had a problem with that with the other company I had. They are there quick. It gives me a sense of security.

5 years ago

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Verified Customer

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Teresa

After seeing the ad on TV I was trying to figure out what company to go with and I called and talked to the representative and it was everything I was looking for. I think it has given her a bit of confidence and less anxiety living by herself. She has no problem with it and she is eighty seven years old. She hits the button and there is immediate help. Customer support is great, the few times I have talked to them, they have answered all my questions.

5 years ago

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Verified Customer

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Debi

The company is easy to work with; friendly, good explanation of services. For the most part I am happy with the product, however the mobile portion of the product intended to function as the GPS appears to be a little chunky for a man's pocket and too much mass for a key chain. My father would need to remember to take it from it's base and somehow find a place for it in his truck. He has not been willing to do so. I believe if that portion were smaller, it may be more practical to put on a key chain. However, I will say my brother accidentally dropped the "fall detection" button - from just about 3 feet - and says MobileHelp responded immediately. I was happy to hear that!

5 years ago

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Verified Customer

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Barbara

After much pushback from my dad about wearing a medical alert device, we finally got him to go along with the idea. MobileHelp was recommended by our care manager. I will say their customer service was the BEST. I've had to make several calls to them through the process and everyone that I have worked with has been outstanding. Super helpful and professional.

5 years ago

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Verified Customer

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A lot of bang for your buck. Lutherville, MD

So far, so good! Response when we tested it was quick and the text message updates were as well. It is a great system compared to so many others we looked at. It has the built in cellular network so no wifi or phone lines to worry anout. When she lost power, we were alerted it was on the battery backup. We now have oeace of mind our Mother has a way to call for help if ever needed.

5 years ago

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Verified Customer

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Shirl

They are prompt at answering alarms, they are polite, professional and helpful. When I first got my system I had several false trips and I felt guilty bothering them, but they never complained and always wished me well. There quick response to alarms give you the feeling of being completely safe. Everyone I have spoke with at the offices and most of all the central station have been wonderful. Many years ago I worked for Doyle Security as a dispatcher and I know the importance of their jobs and they do it well. I am very pleased with the service and would highly recommend it to anyone.

5 years ago

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Verified Customer

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Helen R

The customer support was fantastic because I didn't know how to open a big key drop box and so they walked me through that and they walked me through the whole set up without rushing me to do anything. They didn't ask me anything personal, they just told me how to do things so that when the first response get's here, they're able to get here and do what they need to do. The GPS locates you wherever you're at so you don't have to know what is the name of the part you're in.

5 years ago

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Verified Customer

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Jen

The customer service has always been really helpful. Everyone we've spoken to has been super helpful. I tested it today and I wasn't sure the test was successful so I called the number and the person on the phone was able to help me out right away. The only constructive feedback I might have is it seems like I'm on hold for a long time when I do call for customer support. I tried to hang up and call back a couple of times so that's the only thing I might suggest to have a shorter wait time. The devices are easy to use and durable.

5 years ago

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Verified Customer

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Teresa

The sales person just happened to call me when I was looking for one and he answered all my questions and it had all the features that I wanted. He thoroughly explained everything I needed to know and gave me an option that I described. He told me about extra stuff but we agreed that certain features we didn't need at this time. He did not try to push me into something that I did not want which means a lot. It is sleek looking and it has the features that I need.

5 years ago

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Verified Customer

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Christine And Edward

When I called and needed help with setting things up, I called them and they had me go through things that I had already gone through but that was all right and they told me right away that it was okay and that they would be sending me a new one and I got a new one within a couple days and we set that up and it's been working fine ever since. The pendant set off an alarm and it went through the sequence and they were sending someone out until I spoke to someone and told them it was an accident so it works quite well and people respons quite rapidly.

5 years ago

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Verified Customer

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Julie

I decided to call and I talked to a very nice person and they did some testing in my area and the area where my daughter lives in another state and told me that I could be covered and if I wasn't covered they would give me my money back. They answered all my questions and told me what I need to know. I accidentally pressed the button and immediately I got a response that I was able to tell them that it was just an accident. They answered all of my questions so I think they're very good. The system works real quick. It responds really really quick.

5 years ago

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Verified Customer

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Valree

It's gone off a few times and the company has been very good to respond each time it's gone off. The customer service has just been really great to work with. Everybody has been very kind and always very patient when they check in on my parents to make sure that somebody has fallen or there is an emergency. We've appreciated the patience and kindness.

5 years ago

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Verified Customer

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Raymond

They eventually called me and got the numbers they needed. Initially, the lady was very helpful when I called initially to get information but the follow up wasn't as good. It wasn't but, just not that good. I haven't had ot use the device but it's light weight which is one thing that seems like it fits my husband comfortably. He doesn't pay attention and isn't bothered by it so that's a good thing.

5 years ago

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Verified Customer

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Anonymous

My daughter forced me into buying this and having it around my neck all the time. I had a call for the first time and I really like the way the things worked out. They were very on top of everything. They got me to the hospital. When I accidentally rub it they are very pleasant about the whole thing. It is very easy to use and it was very easy for me to follow the manual.

5 years ago

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Verified Customer

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Johnetta

They seem to be a company that would answer the calls and if I call they would talk to me. We were at another company and they didn't even answer the calls. I had talked to a lot of different companies and I thought they were the best. I've had to use it a couple of times, I have a pendant that I have to wear all the time and they have called me right back in to see if that was okay. Every time I have had to deal with them, they have that been nice. They have excellent customer support and they will give you the best deal.

5 years ago

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Verified Customer

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Anonymous

When I established my dad's account everyone was very helpful and thorough and I felt comfortable with what he was receiving. It has gone off once by mistake while he was sleeping and someone called him immediately and they also called the first responders and so it was it was effective. It did what was supposed to do but it wasn't due to a true emergency.

5 years ago

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Verified Customer

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Linda

I had seen their commercials and I had been with Medical alert for almost four years and never used it, it was more expensive and mobile help was less expensive, and that's really why I went with it. When I made the change, customer support made it very easy for me and explained everything clearly so I knew exactly what was happening and how it works. When I test it, they are responsive.

5 years ago

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Verified Customer

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Marietta

It is for my mother who uses it and for part of the day she's by herself so it's comforting to know that she's got the system on her in case she has a fall. I think they have excellent service and the price is excellent. It really fits our lifestyle. Customer service explained the whole entire system to me. They have been extremely helpful with the entire experience of getting it set up.

5 years ago

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Verified Customer

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Amina

I think it's a very good company. I'm very happy that I chose mobile help. I was surprised that they gave me a padlock so when I do fall the medical team could I guess get in. I think that's wonderful. They think generally concerned about my well being. I think the price is reasonable. I was expecting it to be more expensive considering all the help I am getting.

5 years ago

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Verified Customer

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Cecile Racine, WI

The customer service calls me every time something happened pretty quick. They leave a message or text message when it happens and they also ask for my name to make sure it's me and they also ask if anybody else fell down. They have good customer service and the device is good. I have no complaints. There's been no issue and the machine talks to you when the battery is low so I don't have to check.

5 years ago

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Verified Customer

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Judy Indianapolis, IN

Even when I do accidentally hit the button, they're very nice about it and when I tested it, it doesn't take fifteen or twenty minutes for them to run the test, they get it run within two to three minutes and they reset it and you're ready to go. These people are on the phone within the second ring. The device is very easy to use. It was very easy to program. It has some nice big buttons that you don't have your glasses on to see to punch the right button.

5 years ago

Reply from MobileHelp

Judy,

Thank you for all the compliments! We are so happy to have you as the valued member of the MobileHelp family!

Kind Regards,

MobileHelp

Feb. 8th, 2019

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Verified Customer

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Lynne

I actually activated it accidentally and they responded immediately which was really nice. The customer service answered everything I needed and I can call about an issue so they've been very responsive. The device is easy to have on all the time and I'm able to wear it in the show and you'll have it on and you don't even notice. It is a much better product than most of them out there.

5 years ago

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Verified Customer

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Jim Boone, IA

For the first couple of weeks home from the rehabilitation center, nearly every day in the bathroom or the kitchen I had to call the fire and rescue with MobileHelp. It has been extremely valuable for me. The only complaint I have is that there's been like three times that it indicated there was a fall and there wasn't. There's been probably a half a dozen times that I did fall and it didn't detect it so I had to push the button in order to get help. Customer service has been outstanding. A lot of times I don't have to wait five minutes or so and the fire and rescue team is here. They're so quick to respond. I've had situations in the middle of the night where you're accidentally falling out of bed. I've had situations in the mornings and in the evenings where I've fallen in the bathroom and they've been so quick to respond and not leave me hanging. I'm gratefull they get help here really quick.

5 years ago

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Verified Customer

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Debra

It's not for me, it's for my mother eighty six year old mother and one of the reasons I chose it is that I saw the advertisement in the A. A. R. P. Magazine and after speaking with the consultant and looking at services that mobilehelp provides, it seemed like a great option for her. I have recommended to other friends. The fact that they have GPS and are so responsive makes it all very worthwhile. Customer service is extremely responsive. They were patient and answered question and offered solutions. Generally they are very pleasant.

5 years ago

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Verified Customer

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Doris

I saw big advertisement on the back page of the A.A.R. bulletin and I had seen others before and this one somehow appealed to me and I had my son in law check it out and he said to It looked okay and so that's why I enrolled. I believe the value is good. It was easy for me to put together and use the charger. I actually was wearing it one day when I was working in the kitchen and the one that I wear around my neck is quite long and I must have leaned against the counter in the kitchen and I didn't realize that I had pushed the button but I got a phone call immediately and so that was very good to know about their response time. I have very thin wrist so the wrist watch goes better around my ankles than my wrist.

5 years ago

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Verified Customer

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Anonymous

We wanted to have fault detection and the ability to have the GPS to do remote. It is user friendly, very easy to figure out. One thing is my mom is hard of hearing and there are times when even if the volume is up to the highest she has trouble hearing if she is in another room and they are talking with her. Other than that we are happy with the product. Customer service was very patient and took the time to answer all our questions thoroughly. They were acceptable but when I have called for tech support there has been a wait.

5 years ago

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Verified Customer

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Anonymous Seneca, SC

Everyone seems to be very helpful. They're always very polite to me when I contact them. Every two or three weeks I check in with them to make sure everything is working. It is a very good safety device. I move around and that is one of the reasons I went with MobileHelp. It seems to be very dependable and I feel safe living by myself with the device.

5 years ago

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Verified Customer

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Jaime

Every person that we have talked to seems very professional and calm and just seems to be receptive to the situation of aging. Every time she has used it, they have gone through the exact procedures that we understood what happens when we bought it. It's a huge weight off my shoulders because we never know when she really is going to have a fall or heart trouble.

5 years ago

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Verified Customer

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Barbara

I wanted to get something that I could travel with and that was somewhat of a security blanket for when I'm home alone. I've hit it by accident and I was happy with the response time. Every time I call for questions or every time I press the button someone has responded immediately. They are a delight and they want to know the problem and I'm pleased with that. The device itself works good, the only difficulty I had was with the bracelet is just a little bit too sensitive for me.

5 years ago

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Verified Customer

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Sandra Dewey-Humboldt, AZ

I put it on first thing in the morning and keep it at my bedside at night and it's a great comfort to know that it's there. I've had very little contact with customer service but I've spoken with two different people in the process of getting the system and they have been lovely, they've been patient and very good about explaining things so I'm very impressed with the company.

5 years ago

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Verified Customer

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Debbie South Bend, IN

I've developed a heart problem and I was having chest pains and all that I had to do is push the button and they were here within just a couple of minutes and ended up taking me to the hospital. I push the button and the little unit talks to me and I can either have them call family members if I'm not severely hurt or I can have them notify the EMS to come get me. The system is very good. Their GPS services are very accurate. The last time we had to push the button, they knew where to send the ambulance crew from another city.

5 years ago

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Verified Customer

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Dorothy Hague, VA

When it came in the box, I looked in the box and I thought there is no way I can do this, I'm not good with electronics so I had a friend come and help me set it up and she had a lot of questions, mostly about the batteries. So I wrote the questions down and then called the customer service and I asked the questions and they said that I didn't have to worry about the batteries and that they would be recharged somehow. So far as answering questions, they are right there.

5 years ago

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Verified Customer

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Michelle Pensacola, FL

My mom had to use it about two and a half weeks ago. She fainted and hit her head and when she came to, she couldn't get up off the floor so she had to use a device and they were able to call an ambulance and then contact us. This stuff works the way it says it does. Every time I've called them, they've always been able to answer my questions and take care of what I needed. The only thing I wish is that they included more bases because when she had to call them, they said they couldn't hear her very well because the base was in another room.

5 years ago

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Verified Customer

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Kathryn

We had the opportunity to find out how quickly the monitoring responds recently. My husband accidentally pressed the help button on his device while in our kitchen, and MobileHelp responded immediately! I received a text on my phone when he pressed the button and went in search for him to find out what happened and he was talking to the voice on the box letting them know he had not fallen. I was very pleased with the fast response!

5 years ago

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Edgar H Apache Junction, AZ

I fell in the bathtroom and the fire department was notified, came, picked me up, and got me into the hospital. It was seamless. The representatives were very courteous. They responded immediately. I'm going to downgrade just a bit because I had two times where it said it's detected a fall and I've had it around my neck sitting in a chair and it just doesn't seem logical that it should go off.

5 years ago

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Donald J Sr Minnesota City, MN

I would tell anybody about it, in fact I've already told a lot of people about it. I have never had to use it other than just checking to see if it was working alright but other than that it's great. It's very sensitive, all you have to do is touch it and it'll go off and send the signal right away. I like that the base unit tells you the temperature and the time of day. They explained everything when we were purchasing it. It is not really that expensive to have.

5 years ago

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Verified Customer

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Carol Trinity, NC

We were very pleased with the service and how it helped us when she had a couple of difficult situations. It was excellent service. I called in I did not have to wait long for someone to come on line which I greatly appreciated and then the gentleman I worked with told me the options and answered my questions. The only thing I would say is when I first got it, I accidentally set it off two different times and I wish there was some way if I set it off accidentally the I could stop it from going on into the service so I can go ahead and save their time and save my time to.

5 years ago

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Verified Customer

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Devon Panama City, FL

During the first couple week of having it, I set off the alarm several times and it contacted customer to apologize and stopped the EMS and they said that I was going to be locked out of it because I had set it off five times in one day. I pleaded with the person on customer support and said I will try not to ever do that again and they reinstated me so that was good. It certainly works in terms of getting the alert

5 years ago

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Verified Customer

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Juan And Barbara Pompano Beach, FL

I was able to ascertain honest answers and I didn't feel like I was being scammed like some of them. I like the fact that there was no contract. There was a couple of false alarms at the beginning because it's very sensitive but it hasn't happened in a while. Everybody has been very helpful. They've delivered as they promised and didn't try to say things that it wasn't. Anytime that button has been pressed by accident we got an immediate response. It couldn't be faster.

5 years ago