Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kathleen Nelson

I think MobileHelp is expensive, but fair, so it's worth it because it's a good way to spend the money. I think it's a great company. I had used it previously, and during that time when I had the equipment, I once fell in my driveway. I thought they were very attentive to my call. It's very handy that I can use it either on my wrist or on a chain, combined with the unit I keep in the kitchen.

6 years ago

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Duaine Carlton

They're kind of expensive, but I most appreciated the company's longevity in business. Also, their customer service is great and awesome. Every time I've contacted them, they have responded very well, and in a timely manner. My mom uses the device during normal everyday activities like cooking and cleaning, and the device is very sensitive and it picks up very well.

6 years ago

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Verified Customer

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Charles C. Van Soye Key West, FL

MobileHelp had everything that I wanted for my wife, at a competitive price. She uses the necklace when we're not together, and when we are, she just uses the watch bracelet. That seems to be very valuable. If we go out together, we take the mobile unit with us. When I called for technical help on an issue, the support person was prompt and did a very good job. It hasn't malfunctioned, and it responded well during the testing, convincing me that it was as functional as it should be.

6 years ago

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Roger Tripp Grand Blanc, MI

MobileHelp had the features that I was looking for, especially just that you can go anywhere in the United States and you'll be covered. They're just so friendly and knowledgeable, and they seem to be able to take care of any problem right away. If there's a malfunction in your equipment, they'll place an order right away to send you a new piece, so you can send the old one back, and it's just really a great experience.

6 years ago

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Kendy Abrams Laguna Woods, CA

Somebody suggested your service, it is from my mom and she hasn't had to use it yet. I can say that if she needed it and she can press her little medical alert bracelet and get a response. I did a test on it. The service of your company is good, they were very helpful in every way. I had a concern recently because my mom is moving to another place but we just had to call and let the company know the new address and such.

6 years ago

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Verified Customer

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Anonymous Ballwin, MO

I'm a technical person, so I liked that they create all of their own equipment. They also had really good reviews, from what I read online. When I signed up for it, they shipped it out immediately, and everything worked out well with that side of it. When we set it up, we accidentally pressed the button, and they were immediately on the line wanting to know if I needed help. I live alone and wanted it in case something happens, so it's worth the cost.

6 years ago

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Lydia Gilbert Winter Haven, FL

I've seen it advertised, and I just called it. It seemed like they had what I wanted and needed, so I just went with it. Everything has been as it should be, just like what they told me. The equipment is just easier to deal with, but I have seen others that are little bit cheaper, by about ten dollars per month. One day, I accidentally bumped my wrist device, and right away they responded. I let them know it was unintentional, and they said it was no problem, and that they were just checking to make sure, so I was pleased about that.

6 years ago

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Wanda And William Williford Greenville, NC

My son and I checked it out online, and we just thought this one was the best. I haven't had to use it, but I'm a double amputee, and it's really good to know that I have something to rely on. My grandson wasn't feeling good once, and wanted to use it, and it was an immediate response. I was really pleased with that. I feel comfortable having it. I just feel better, and I'm pleased with the time it took for them to get back to me when it was pushed by mistake.

6 years ago

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Trifon Abatgis St Louis, MO

Our children insisted that I should be carrying something when I leave the house, just in case, so they came out and explained everything to me. They were very nice, and very informative. We haven't had to use it yet, but I will I wear mine or throw it in my purse whenever I leave the house. I also make sure my husband puts on the necklace he has as well. I hope we continue not to have to use it, but we know it's there and it will help us.

6 years ago

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Bonnie Alesandrini

I've seen it advertised on TV, and I thought I'd give it a try. So far what I've seen is better than Life Alert. I haven't had to use it, but it just gives me a security to know that if I fall or need help, it's available. They get right to you if you need it. I think it's a good a thing for the elderly to have so that they feel safe in their own home.

6 years ago

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Edward Sanders

I got it mainly because you can take it with you when you leave your home. I got really good service when I first set it up. The kit that I have has the fall detection piece, the watch, and the piece that you wear on your belt. The quality of the devices seems to be great. I have not had it that long but typically I wear it during the day. I have a long drive to work so I usually wear it on my way there in the morning and on my way back in the evening.

6 years ago

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Verified Customer

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Mildred W Bates

I really needed this about year ago. I've been really good since then, but I had two terrible falls; one at home, and another actually in the hospital. The one at home led to a concussion and a broken back, since I fell out of a chair and off my patio. I needed to find a company I could work with after those incidents, so I could get help in case I felt ill or anything else bad were to happen. With MobileHelp, I feel comfortable now that I should get help. I think it's a fair amount to pay what I do. I told a friend about it, and she got it as well.

6 years ago

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Verified Customer

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Dana Tucker Sebring, FL

I have no concerns about the device except that the wristband could be better, since I have a larger wrist. Other than that, I love it. It will detect if I fall, and it lets them know where I am with the GPS. It's very easy to understand and use. I think the people that I have talked to personally have been phenomenal'very knowledgeable, very friendly, and very, very, very helpful. One of my necklaces went off twice, and they figured out what the problem was and we fixed it real quick. They call to check on me, and I really like that.

6 years ago

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Carolyn Hubbard Folsom, CA

My upstairs neighbor and I got MobileHelp at the same time. We had a representative come out to the house. He was very clear and precise, and gave us good information. We asked him probably ten dozen questions. He was very patient and confident, and that was probably the reason we did; we feel comfortable with it. When I have called and had questions, like when I wanted to switch from a white watch unit to a black one, everybody was very accommodating. I haven't had to use it yet except for a few false fall detections during the night.

6 years ago

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Dottie Selph Greer, SC

I had one of these little advertising cards for MobileHelp that comes in a magazine or a newspaper, about the part that goes around your neck, and I just called them up and got myself one after I started falling when my body became real weak. I just could not pull myself back up. I haven't fallen since I got it, but it's an assurance that if I do fall, I've got some way of getting up. They were just doing their job, and I really do appreciate having it around my neck, but I was fixing' to send it back because it kept going off at night, and I wouldn't set it off. They called me at 3:30 or 4 o'clock in the morning, and another time around 11 at night. I told them, "if you don't quit waking me up, I'm gonna send this thing back!" I told the gentleman that I was speaking with, "I'll call you the next time I need you." They haven't bothered me in a long time now.

6 years ago

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Verified Customer

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Raymond Van Noy North Richland Hills, TX

I was totally convinced about MobileHelp just by talking to the man that I called after I got their brochure in the mail. Anytime I've ever talked with anyone from the support they've always been right there and prompt. I just really enjoy the the service and product itself. They seem to cover all the bases of what we would need when we have an emergency, so when we leave to go anywhere out of doors, we always take it with us.

6 years ago

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Verified Customer

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Anonymous Gretna, NE

What helped me make up my mind on MobileHelp were first, the courtesy I received talking to the person there, who answered all my questions; and second, what MobileHelp has to offer, with both home and away protection. I haven't had to use it yet, and I don't plan to use it unless I fall, but I wear it 24/7. It's easy to use and understand the alert system. I have shared it with other people and they've decided to sign up with Mobile Help too, because I told them I was very pleased with the people that I talked to.

6 years ago

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Ana And Anthony Alicea

I really appreciated the fact that it's nationwide, and I can take it with me wherever I go. If something happens to me outside the home, I can summon help right away. It looks like a good device. They were very informative, very polite, and I only had to deal with one person. She gave me her name, and that's the only person I dealt with, which was good instead of speaking to somebody else every time you call.

6 years ago

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Verified Customer

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Larry Ogletree Montgomery, TX

I had done a lot of research on several companies and narrowed it down to two. I talked to both companies, went on the internet to review data, and decided on MobileHelp. I think they're the one of the best in the industry, and I plan to stay with them, probably for the rest of my life. The device is very sensitive. I know it works, because I went through the whole process when it was accidentally dropped while I was upstairs. I couldn't hear the base unit from up there, but I did hear the call come in to my cell phone.

6 years ago

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Verified Customer

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Dana Widmer Great Falls, MT

I appreciate the security Mobilehelp gives me, because I live alone and I'm blind. I've also had a stroke, so I also feel secure with it being easy to use. All I have to do is push a button and help will come. My Medicaid waiver pays for it, and it provides me with several different devices, all mobile, that I can use to get around and go out in public and still get me the help I need, so it just makes me feel more secure.

6 years ago

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Christine Mary Faggione Hawley, PA

I read an ad for this in a magazine and it sounded really good. It would be better if it were cheaper; my daughter's paying for mine. The device goes off once in a while. It's very sensitive, even if I just bump it. I've talked to the support people a couple of times because of that, and they sound really good, and they help me. They respond and call me right away if I need anything.

6 years ago

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Richard / Estelle Weintraub San Antonio, FL

I called about six or seven different companies, and they seem to understand their own system better than the rest. I really haven't had any problems with it as far as using it. The only time I've used it is when I'd dropped my fall button unto my desk and it went off. When I reset it, they answered me right away. The information and service that they gave me initially were great, too.

6 years ago

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Verified Customer

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Judith S Turner Spanaway, WA

Oh my goodness, the equipment that is available is easy to use, and I love just not having to worry about having something there if I needed it. I usually use the necklace; I put it on in the morning and wear it all day. It's very lightweight, so I don't even realize that I have it on, and then at night when I go to bed I take it off. I'm assuming it will be easy to use if I ever need it. The representative lady that I talked to was very selective and very helpful, and she answered all of my questions that I had to ask.

6 years ago

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Cheryl Cheppard Torrance, CA

My daughter has bronchial asthma, so I got the device for her benefit, especially when I'm not around. One time, when she had an attack at school, I got a call from MobileHelp to let me know that they had gotten a signal from her. They patched me in and called the school and they were all able to locate her classroom while Mobile Help stayed on the line with me. I do have mixed feelings about it because of what happened another time, though. She was out with friends and was supposed to check in with me by a certain time. When she hadn't, and was over a half hour late, I called MobileHelp customer service and asked them to tell me where she was located. They said at the time she was by the Old Navy store at the mall. I went to find her, but she wasn't there, and when I finally could talk to her later, she said she had never been there. Overall I think it's a good device to have. It's certainly alleviated any worry that I normally would have with her, and it's a good system. I think any system is going to have some kinks, but the benefits outweigh that. I'm in a town where I don't have any relatives. I don't have anyone that I can depend on, and so it really helps me with that.

6 years ago

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Helen Cohen Boynton Beach, FL

I can't place a monetary value on the peace of mind it gives me just to know that when I'm not home and something happens to my mother, somebody will be available to come help her. I had looked into it on AARP and on Consumer Reports and it just looked like it was going to be the best option for my mother and me, for a variety of reasons. There have been a couple of false alarms with our fall detection service, but nothing we had to call technical support over. The necklace just wasn't made for someone quite as short as my mother, so she has to wear it really short and close to her neck in order for it to work properly and avoid more false alerts. Other than that, we like them enough that I already have recommended them to other people. They've been terrific when we've called with the false alert. They knew exactly what to tell us.

6 years ago

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Emily Delucia Seaford, NY

I tried others and they were a little bit more expensive than this company. I use it every day, in that I take it with me when I go out, but I haven't had to use it for an emergency. They seem to be efficient, and the service is always available. Everything seems to be working fine, and the only thing I get a little bit confused with sometimes is checking it out to make sure it's working.

6 years ago

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Doris Edward Timbrell

My wife and I are glad that we got this thing for me, and that somebody's going to be there if I have any difficulty. We liked the various extras that went along with MobileHelp's service, and I just feel comfortable about it being there. It's always dependable, and I'm sure it's going to do what they said it would do if I need to use it. I wear the necklace part all day, and I have a sign on our door reminding me to take another part with me when I go out.

6 years ago

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Judith M Van Natter New Braunfels, TX

MobileHelp was the most economical option for me. I don't think I could ask for better service than they gave me, because when I got it, they took the time to walk through the entire setup procedure slowly and thoroughly, with great patience. Everybody I've spoken with has been quite cooperative. They explained the program, and I think it's very much worth having.

6 years ago

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Helen Mccamman Reading, PA

I had some problems when I was trying to set it up, and I activated it like it was an emergency. A lady answered and helped me finish the setup, and she made sure it was done right. These people are trying to care for you, and they're actually there for you. The system has everything I need, and I especially wanted it for the fact that I can take it with me in the car. I keep it around my neck in case something happens when I'm all by myself, and it's very comfortable.

6 years ago

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Wilma Barton San Antonio, TX

I just wanted something I could afford, and that would be easy to work with. It's easy to operate, it's simple to install, and I just I wanted something simple to use. So far I haven't had to use it; I'm hoping it's goanna work well if I do. They've been very helpful in answering any questions I have, and I just feel more comfortable when I'm out. I know I've got or I can get ahold of somebody if I fall.

6 years ago

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Marlys Vermeire Geneseo, IL

The price was convenient, and there were more options included in the one-time package. It offers a better value than the rest that I have contacted. They were very courteous when I signed up with them. Every time I used it was for a test, but they came on right away, and you can take it wherever you want to go. I've already recommended for people to look into it.

6 years ago

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Shearon M Cunningham Oklahoma City, OK

I don't know what anybody else charges, but I'd say it's a good value. I have two options to wear, and I think they're both very good. I had originally seen about MobileHelp in a paper, and I thought it looked pretty interesting, since it's a mobile device, so I just went that way instead of going with Life Alert. I'd more likely use it in case of a fall in the house, though.

6 years ago

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Magdalene F Heidenreich Chesterland, OH

I saw MobileHelp featured in my AARP magazine. They were very good about coming out and explaining everything to us and setting everything up. Everything is the way they said it would be. We each have a wristband to use because none of us can keep the pendant over our neck, and I also have the one that I take shopping with me. Everything is very simple and forthright, nothing complicated. We've never had to use it, and I'm just glad that it's here if we do have to.

6 years ago

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Vergil And Roberta Christie Hoxie, KS

I researched and they came up at the top. Some features of the device that we like include the device's sound volume, the amount of the internet service we can pick up is good for our area, and also the courtesy of their employees. I think they are a top-notch company. She's had to use it because her blood sugar dropped, and she's also had to use it because she fell.

6 years ago

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William And Jennie Barr La Crosse, WI

I was convinced by the different options. There's a unit for the home, and another that you can take with you when you leave and go out. That's what I was looking for; it seems that most companies offer one or the other, but not both of those options. MobileHelp is also about the only one whose signal can reach through the bluffs here near where I live. They haven't given me any reason not to trust them. They've been very thorough when they explain something. They are there for you when you have questions, and they answer them.

6 years ago

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Dennis Hatfield Kansas City, MO

We haven't had any problems with the equipment or any need to deal with customer support since I got this for my mother. They offered GPS, and it could actually be done in her area, which is kind of picky with coverage. She's had one other before that didn't have GPS, and this is a little cheaper than that one. It's also not hooked up to a phone system, so that's good too.

6 years ago

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Donna Scruggs Anniston, AL

MobileHelp had everything I needed. I haven't had to use it, but it's nice that it works the way it does, because it's gone off a couple of times, I guess when I have the necklace on, and it was just nice to know that they're always there. They call and I hear them over the monitor, and it's great. If there is an emergency, it lets you know that they're there.

6 years ago

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Edith And Arnold Rosenberg North Miami Beach, FL

They seemed to have a lot of features that we were looking for: you can take it with you, you can wear it in a shower, and the price is relatively reasonable. Every time I called and talked to them, they were helpful, and I have no problem with them. I got it for my husband; I try to get him to wear it, and some days he did, but a lot of times he didn't take it with him. Of course, it can't help you if you don't wear it.

6 years ago

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Mary K Foster

I can go anywhere! I'm not confined to my house. It gives me a sense of security that I have something in case nobody is here with me, and I fall or something, and can get somebody to come help me. I recommended it to anybody. Everybody I talked to is very nice and helpful. Even when my grandson pushed the button they understood; it happened sometimes. My grandson pushed the button that one time, but I've been very lucky since I got it. I carry it with me, I have it on, but I haven't really had any reason to use it yet. It's there when I need it, it's security for me.

6 years ago

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Virginia Valentine Blue Jay, CA

My financial advisers did the research, including using Consumer Reports, and they found a whole list of various current alert systems, and this one was first in line. I thought well, why not shoot for the top one, I'd read all the comments about it and what people thought of it, and it seemed like the right thing to do. I haven't had any trouble, and there's somebody there that can answer my questions. I'm having to be very careful with the pendant. When bending down, or putting things in cupboards, or when I get down on the floor and do floor exercises and things like that, I'm concerned that it might go off. I'm trying to figure out where's the best place to put things. I was in bed the other night, and I had a bad dream, during which I reached for the pendant. I woke up and apparently I must have really touched it unconsciously, because then the big main box that the man speaks through went off. It was 6 o'clock in the morning, and I thought, oh good grief, I don't want all my other people to be called to come over here for nothing when it's really cold out, so I dashed for the phone and I told them this was a false alarm. I got to thinking, what if I couldn't have dashed, but I still didn't need any help? I called back to MobileHelp and they pointed out that I had tried speaking into the pendant, and it was only then that I learned that you can't speak into the pendant; you can only speak to the big box and the mobile device.

6 years ago

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Verified Customer

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Anonymous Catonsville, MD

I wanted their fall monitor feature. I purchased it for my sister because I was concerned about her commuting. The customer service representative was extremely helpful in selecting the package, and gave personal testimony, so I came to feel comfortable in using and recommending it to my sister. So far, the device seems to be working but the wrist band came loose.

6 years ago

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Darlyne Hopkins Tucson, AZ

MobileHelp gives me a feeling of security. I have very bad knees and a bad hip, so I could fall anytime, and just makes me feel much more secure to have that available. In my research of several different companies, through AARP magazine, I found that it was trustworthy. I wear the pendant during the day when I'm walking around the house, and then I have the other unit that's good for further away strapped in my purse, so when I leave the house I have that always with me. The one time I accidentally set it off, the call to me was immediate, and I greatly appreciate that. The device was very helpful, and they were very polite with a very rapid response.

6 years ago

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Verified Customer

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Muriel Norris Indio, CA

We liked that it would be available not only at home, but also while we're out and about. We mostly stay home, but when we need to go to the doctor or whatever, it's good to have it to take with us in case we need it. We haven't had it long enough to really need any support, but everything that came with it was very much as we expected, and very well explained. It's very easy to use and very lightweight.

6 years ago

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Mary Erickson Centralia, WA

I got MobileHelp based on my experience checking the ratings. When I got it, they went over everything with me to make sure I understood. It's a wonderful device. It's big, it's easy, it's lit up so it's very easy to read; a nice device. I don't use it everyday, but it's comfortable. So far I haven't had to use it, and if I do, I'm sure it'll be fine.

6 years ago

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Mary Johnston

I wanted something that would work outside of my apartment building, and the salesman that I contacted was excellent. I made a call for technical assistance and it was very good. I use it everyday, it's comfortable. I'm wearing the wristband rather than the necklace, and it's very lightweight, and not bad looking. I have no complaints. I like that it's waterproof; I was wearing it in the shower.

6 years ago

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Verified Customer

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Michael Lang Pittsburgh, PA

I liked the ability to take the panic button along with you when you go outside the house. I have not used it yet, but I take it with me, like when I go to my men's club meeting, or when I volunteer at the local hospital, or shopping. They always answered any questions, and when I accidentally hit the button they were very courteous and understanding. Sometimes there was a little delay between when I accidentally hit the button and the call went through. They did answer, and it wasn't very long, a matter of ten to fifteen seconds maybe.

6 years ago

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Verified Customer

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R&C Glen Mills, PA

My mother is ninety one years old, and she wears the pendant around her neck whenever she's in her apartment, and she always carries the remote with her when she travels. That versatility was the main reason we got it. We've never had a problem. The customer support has always been very helpful, responsive, no wait on the phones, that kind of thing. Just seems to be a very good company. I think it's reasonably priced, and a good program. It's worked when she's needed it.

6 years ago

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Verified Customer

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Sue Carlisle New Philadelphia, OH

A neighbor of my mother's recommended MobileHelp. Every time I have called, everyone has been very cordial and professional. I feel that the employees are very knowledgeable about the product and very helpful every time you call, and I think the customer service is excellent. Everything is tip-top shape as far as we can tell, and we haven't had any problems with them, except that the fall button did not work out for my mother, because she kept setting it off, so we decided to return it.

6 years ago

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Verified Customer

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Ruthie Boatley West Palm Beach, FL

They have great customer service. They explained the whole process, and they contacted me afterward to do a follow up. It was just great service all around. I have no concerns at all about the device, and it's very comfortable. The fall pendant is very lightweight, and the bracelet is very comfortable, it's not bulky nor too heavy; it's also a lightweight unit.

6 years ago

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Verified Customer

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Sam Greco Fordland, MO

I think it's absolutely gonna be the best thing that I ever had. The price is excellent, and it works fantastic; I found that out when I tested it. Instantly, I had someone on the line who asked for me. I told him my name and where I was located. I think it's the best customer service'it comes to you instantly when you press the button. I like it because I can take it with me no matter where I go, and I have instant help when I press the button. That's the most important thing to me.

6 years ago