Name: MobileHelp
Rating: 4.6

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Verified Customer

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R&C Glen Mills, PA

My mother is ninety one years old, and she wears the pendant around her neck whenever she's in her apartment, and she always carries the remote with her when she travels. That versatility was the main reason we got it. We've never had a problem. The customer support has always been very helpful, responsive, no wait on the phones, that kind of thing. Just seems to be a very good company. I think it's reasonably priced, and a good program. It's worked when she's needed it.

8 years ago

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Sue Carlisle New Philadelphia, OH

A neighbor of my mother's recommended MobileHelp. Every time I have called, everyone has been very cordial and professional. I feel that the employees are very knowledgeable about the product and very helpful every time you call, and I think the customer service is excellent. Everything is tip-top shape as far as we can tell, and we haven't had any problems with them, except that the fall button did not work out for my mother, because she kept setting it off, so we decided to return it.

8 years ago

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Ruthie Boatley West Palm Beach, FL

They have great customer service. They explained the whole process, and they contacted me afterward to do a follow up. It was just great service all around. I have no concerns at all about the device, and it's very comfortable. The fall pendant is very lightweight, and the bracelet is very comfortable, it's not bulky nor too heavy; it's also a lightweight unit.

8 years ago

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Sam Greco Fordland, MO

I think it's absolutely gonna be the best thing that I ever had. The price is excellent, and it works fantastic; I found that out when I tested it. Instantly, I had someone on the line who asked for me. I told him my name and where I was located. I think it's the best customer service'it comes to you instantly when you press the button. I like it because I can take it with me no matter where I go, and I have instant help when I press the button. That's the most important thing to me.

8 years ago

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Anonymous Cincinnati, OH

I was reading some feedback that I got in the mail, and I went ahead and I thought, well, I'm going to try it and see what they offer. I got a lock box and a month free. I had already had some experience with something similar, and so I just thought I would try and see how it works. They said to test it once a month to make sure it works. I did, and I could hear it in my bedroom. My experience has been that I haven't had any problems. So far everything's been good with it, so I am satisfied right now. It's expensive, but you need it, and I feel safer now with it. I already recommended it once, so I would recommend it again. I assume that everything would be fine because I know the button works.

8 years ago

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Anonymous Los Angeles, CA

I found that the people who respond on the phone are very prompt and calm and know what they're doing. It just makes me feel great knowing that it's there, and it's just so easy to use. Every time I test it, someone's right there and they're incredibly thorough. I fortunately have not had to use it, but I wear the pendant everyday. I went with this company because some other family members use it, too.

8 years ago

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David Jones Hendersonville, NC

The customer service is excellent! They were very helpful and very wise about what they are talking about. The device quality is great, and I'm very happy with it. A friend of mine told me about it, and I've seen the ads on TV. I like the idea that I can go anywhere I want to and be covered by Mobile Help. I haven't used it yet, but I take it with me everywhere I go so I can use it if needed, but I'm sure everything will be great.

8 years ago

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Anonymous

I'm trusting them completely because I live alone, and I've had open heart surgery and knee surgery, so I am completely trusting them and recommending them to others. There was a botch in that heart surgery, so I wanted something to put on my arm instead of my chest. I saw their device in a senior citizen pamphlet that I get every month, and that's why I switched, because I can wear it like a watch and I don't have to have that heavy thing dangling on my chest. I did call to make sure it was working one time, and they were very nice and checked it for me.

8 years ago

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Donald Butler Cincinnati, OH

I'm on a wheel chair and a guy let me down too fast when I was coming in a door, and my fall detector went off. Really, I enjoyed that, because it made me feel safe in case I fall and no one's here to help me out. That made me know that it would detect my fall, and that's important. The device is convenient and easy to work. It has two rooms that I can talk to them from. When I had a device before from another place, it only covered one room.

8 years ago

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Verified Customer

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Richard Derksen Milwaukee, WI

I got it based on the reviews I read online. It's easy to use, it's easy to set up, I haven't had to use it yet but it seems like it's well-put-together. The sales people are very helpful over the phone, very nice. I had one point of contact, which I appreciated, and it was a good experience. They've been great, very informative, very helpful, didn't try to oversell me, so I think it's good customer support.

8 years ago

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Verified Customer

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Catherine Wanzer Chicago, IL

I was with somebody else and then I decided to switch to them. I liked the service I had, but this is more compact, modern. I like the fact that the sound is very clear. It doesn't have a lot of static and stuff and it doesn't make a lot of noise. I've only tested it a few times. I haven't had any emergencies yet with it. The customer service is good, though, and the value is pretty good. I thought it was a little bit less, but I don't have to pay until April. My experience so far has been very good; no reason not to trust them.

8 years ago

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Loretta Suarez Riverside, CA

I'm not sure it is the best for me yet. I've had it for a while. I thought it would be better than the old one because it has a fall button, but the fall button doesn't work right. If you wear it around your neck the whole time, you just ring it till it goes off. I had a lot of trouble with it telling me I had a fall, so I don't wear it anymore; I just wear the bracelet. I think its' great to have, and they seemed to be right on the ball; they answer right away so that's nice, but the fall button is too delicate. Every time I'd move or lay down it would go off; that's crazy. I got to talk to a couple of people, and they tried to explain to me that you can't wear the necklace to bed, you can't do this with it, you can't do that with it... I mean, what's the purpose of having the fall button on it if it's that bad? I want something I can wear 24/7.

8 years ago

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Anonymous Ogden, UT

I called several other companies, and one factor certainly was the cost. There are some that are more expensive, and there are some others that are less, but I'm happy with this one. It's good to have it. I've trusted them enough to tell my friend about it, and she got it. She's glad to have it, too, because she stumbles a lot. I just have a regular day; I wear the wristband, and if I leave the house to go shopping or do appointments or whatever, I take my little GPS unit with me and hope and pray I don't have to use it. So far I haven't, but it's there, just sitting in my purse, happy as can be. It's like home or car insurance; you hope you never have to use it, but it's there in case you do. I had one phone call at 11:30 at night wanting to know if I was all right, because they said the alarm had gone off on the necklace. I've never even worn the necklace'it was still sitting where I put it when I got it'but somebody was Johnny-on-the-spot, so that was good. At least they were checking!

8 years ago

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Verified Customer

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Barbara J Roberts

I am almost 84. I still stay in my own house and do my own driving. I thought it would be nice to have something so that I could actually get help if something happened to me. I wear the necklace around my neck in case I'm here by myself, and if I fall and can't get up or need some help. I feel like that help is right there at my fingertips. It offers a very good value for my money. I haven't had to use it, but I did accidentally touch it when I first got it. I wasn't in distress at all; I was just trying to set it up, but someone answered me right away, in seconds.

8 years ago

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Susan Holder

I had used ADT, and I decided that didn't want to spend the money, so I left them, but then I got scared. I was just thinking and remembered that Mobile Help had advertised on TV, so that's why I called them. I keep it with me all the time. It's handy and keeps me from being scared of falling. So far I've been okay, but I did call in just to make sure that I was all hooked up and everything, and everybody was a real professional and I trust them. I will be suggesting them to others in need of their service.

8 years ago

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Pala Mikesell Reeds Spring, MO

I've been looking at several different ones. The value is pretty average across the board with others. I tried this one and I liked what I heard, and that's why I went with it. It seems to be very convenient. It's small; I don't notice that I even have it on. I have no problems that would keep me from recommending it. I haven't had to use it, but it doesn't have to be an emergency. Whether I'm hurt or not, if I have fallen, I can call in, and they can call in a neighbor to come over and help me, so that's really a help for me, just knowing that I can get someone close real quick if I needed to. I leave it sitting by my bed at night instead of on me, but I get up in the morning and put it on. I wear it outside to work in the yard a little bit, or to visit the grocery store and come home.

8 years ago

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Verified Customer

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Laura Berard

On a normal day, I grab my GPS and my wrist thing, and out I go. I feel safer now that I've got that with me, and they can find me if I fall. Other ones I checked out were more expensive, but MobileHelp is within my price range. The devices don't take up a lot of space. The necklace, the wrist thing, the GPS box, and the charger are all small enough that they fit on my bureau, and they're not in the way of anything. Whenever I need a question answered or need any help for something, the customer support people are there to help me. They're very friendly and courteous.

8 years ago

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Lorene Williams Albany, GA

I haven't had any chance of using it, but I got it all hooked up. I just like it. When it went off accidentally, they even took their time to call me back and ask me what was wrong, and I told them it was just a mistake. There's nothing negative that I would have to say about them. These guys are good, and even though you made a mistake they come right on and ask.

8 years ago

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M. P. Forest City, NC

I'm home by myself ninety percent of the time, and I go to the doctor and do other things by myself, so I think it was something I really needed. So far it's been okay. They're quick to answer when I do my weekly checks on the machine and the equipment. The only thing is, I wear the wristband, and I sweat a lot and I have to take it off quite often.

8 years ago

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George Owens Chicago, IL

They've got a GPS device that they can use to track this woman down when I need to find her. She will go out and get lost sometimes, and doesn't know how to get back home. So, we mainly got it for that, and also in case she was to fall while home alone. She has a pacemaker and she's going to be by herself a lot during the summer, and having the device takes a lot of the burden and worry off of us. She's also got the lockbox for the door key.

8 years ago

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Thomas Van Tassell Fayetteville, NC

This is something I've been waiting to get, I didn't want to wait any longer. It works just about anywhere, and it's really important to have some way to get help. I set it out here with me when I fell out of my wheelchair and couldn't get up. I've discussed it with other people quite a bit already, and I'm just really happy with the service. They call or text to see if there's any kind of fall or anything. I can't ask for a whole lot more.

8 years ago

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Virginia Chayra Fresno, CA

Considering my age and that I live alone, I thought that it would be a good idea to have one. I haven't had the opportunity to use it, because I consider myself at age 87 to be in really good health, but I want to make sure that no matter where I go or what I do I can get assistance immediately. If they weren't trustworthy, I would have never gotten the system. I can wear a device on my wrist and take it with me, or sleep with it. I have another device that I can take with me. If I decided to go on one of my adventure trips, they can find me no matter where I am.

8 years ago

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Sandra Hancock

I just liked the advertisement. I'd been shopping around, and I decided they were the best for me. I've got one regret, though. I got the wrist button and the necklace when I got back from my stay in the rehab hospital, and I had been wearing the necklace just two days, and the button fell off. I called MobileHelp and they said they would send another one out to me, another necklace and a button. So, I'm very pleased, not that it fell off, but that they're sending me another one. I've had buttons in the past and they never fell off, though.

8 years ago

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Stephanie Wharton Lookout Mountain, GA

We liked the price and what they have to offer. We have it for monitoring my mother-in-law 24/7. We've not had to haven't use yet. We got it so that when she falls that we'll be able to know that she's fallen, but we've been staying with her all the time. Haven't had to use costumer support, except when I signed up and they called back, and that was fine. I don't have any problem with it. It's easy to use; it's just plug-in-and-go, so that's good.

8 years ago

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Anonymous

My children decided that I needed this. I haven't had any time I had to use it, except by accident. I dropped it on the floor when I removed my garment from my head. I pulled it off and it fell on the floor. First thing I know, I heard "fall detected," and then they came on and wanted to know if I was alright. I did tell them that I accidentally dropped it, and so everything was okay. They immediately responded, so it seems that it really works.

8 years ago

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Patricia J Slisz

I wanted something where they would send help out first, and then notify my family members. A lot of them have been notified as family members then they in turn have to call 911 themselves. I wasn't pleased with that; I wanted something where the help would be first in line. I've never had to use it so far, and I hope I never do, but if I do, I have it available. I felt that the cost was really minimum compared to some of the others, but I just paid it for the whole year.

8 years ago

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Carolyn Himes Seguin, TX

I feel secure, because before I got it I had fallen a couple of times. It's convenient equipment. It went off accidentally, and immediately they would call to find out if everything was okay. I think they're affordable and I appreciate how quickly they respond. I talked to them twice and they said they were gonna send something out, and I got it immediately in the mail. I already recommended it to about 6 people. I called other services and they were way too expensive for me, being a widow, and I didn't like what they offered.

8 years ago

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Linda Billups Columbus, OH

I decided on Mobile Help based on phone calls that I made during my research period, and feedback that I received. I really haven't had to use it yet, but a typical day is to make sure that I have the fall alert necklace on when I'm here at home, and then to make sure that I take the cellular unit with me when I leave home, so that I have access to help if I need it. A couple of times my alarm has gone off when it shouldn't have, and I received calls, so it's pretty responsive. I have no complaints. It's pretty sensitive, but I guess they all are.

8 years ago

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Kevin Connolly Florence, AL

As a matter of fact, I have already recommended MobileHelp to people. We haven't had to use it'we've only tested the system a couple of times' but they've always been very courteous and responsive to any questions that we had. We haven't had many; just for very minor stuff. It all seems to be well made, and I think it was a good value for the money; that's why we went with it.

8 years ago

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John And Mary Kaul

I researched it to make sure that it was cellular-based, because we traveled quite a bit and that's important to us. Some of the others are just through a phone line at your house, and I wanted to make sure that when we're traveling we were still able to use it. That was kind of the deciding factor, and when I did some googling of the company and that made me decide to go with them. My wife is the one that uses it. We just go about our business and just feel safer knowing that in fact we have the device. She's by herself; that was kind of my concern, if I was traveling and away from the house, or she went someplace and she couldn't make a phone call, so it just gives her more freedom. I haven't had a lot of experience with it, but I have had two false alarms, and they called immediately and forgave me right away. I haven't had any issues with the equipment; it seems to work fine, including anytime we tested it. It's a product that we hope we never have to use, so that's our goal: to have it, but never have to use it.

8 years ago

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Ethelyne Victoria Morris Miami, FL

I called it one time and I got results right away. It was at 1 in the morning. I was in great pain, and I called, and right away someone answered the phone and asked if it was me and if I needed medical help. I said yes, and right away they sent a team of people here. They told me what to do to ease the pain, they gave me Ibuprofen, and I was able to go back to sleep. They were very speedy in getting me the help I needed. I was in so much pain and it really mattered to me. The answering service is very good, a person comes on and answers you and talks to you, and that's very important.

8 years ago

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Nettie Jean Campbell Atlanta, GA

I like the fact that you can take it anywhere. I've never had to use it; I have it just to make me safe. When I set it up they were very good. They're very prompt in getting back to me if I missed a call on setting it up. I think it's a good device. I haven't had any problems with it, it tested well, and I have no reason to believe that it would ever fail me.

8 years ago

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Judy Moore, La Jolla, CA

Price is right. I can wear a watch-like as opposed to a not so attractive '''necklace.''' They provide a lock box for your front door. Ask that you hang on your icebox door all your medical information. I have a little instrument that I can carry in my purse when I leave the house which enables me to call for help. You can regulate the volume on the small console - very nice so your neighbors don't hear the loud response from the Mobile Help folks. I could go on and on! And AARP recommends this device and compare it with the other devices in AARP.

8 years ago

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Annette Southwell Hayden, AL

I haven't used it, but I wear it all the time. I love it, and so do my children, because I feel like I'm secure. I live alone in the country, and they were just so afraid that something would happen and I wouldn't be able to get help. My daughter who lives in California got it for me. All the equipment is very, very good, and seems to be very accurate and efficient. The lock box on the door is really nice.

8 years ago

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Helen Tiger

I had read their marketing brochure and had asked them for additional information. It sounded like it would work for me, but it will not. I'm waiting for them to send me a return post receipt, and I will be sending it back. I had no problems with their customer service. They were helpful and told me what they would do. The device itself seems to be convenient, but I just tallied everything up and figured that for the number of times I would probably use it, it is going to be more costly than I had initially anticipated. I have advanced glaucoma and I'm going blind, so I have major health problems and with the expenses, it just didn't seem to be the way to go.

8 years ago

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Rocki Ramsey Linden, CA

It was recommended by a friend who is pleased with it. When I called and asked for information about how it worked, everybody was very helpful, very professional and just very customer-friendly. That's the only contact that I had; when I originally signed up for the unit, and when I set it up. I have it, but I've never had an incident to need to push the button.

8 years ago

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Robin Davis Cleveland, OH

My movability is not all that great, so a lot of times I want to make sure that I'm able to be contacted by somebody if I'm not around or something like that. I saw the advertisement on TV and I wanted to see what it's like. It's been a good company. I called for some information about my lock box, and they explained to me everything that I have to do and how to activate it. I just activated my system yesterday, and so far it's doing pretty good. I don't have any problems with its value for my money, and I will recommend it to another friend.

8 years ago

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Linda Peguies Detroit, MI

I will recommend them. I was with another company, and I had to call them 3 times before they could even get the armbands to me'they had the wrong address. That's one reason I switched to MobileHelp. I haven't had to use it yet, but I do wear it all the time. When I first got it, I didn't know whether it worked or not, so I pushed the buttons just to do it, and they came on right away, even though they told me "don't just do it like that to see if it works."

8 years ago

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Vaughn Shinaberry Homosassa, FL

I went with MobileHelp since they are the supplier for most of the other companies. The alert devices are fine. For my use, I have to switch back and forth between them, but that doesn't seem to be a problem, so I like it. I haven't had to use it yet, but they have taken calls that have been accidental with an excellent response, almost immediately. I've been referring it to other folks and they're getting very interested in it.

8 years ago

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Diane Lafata Pittsburgh, PA

I received notifications from other companies and they weren't as knowledgeable or helpful as MobileHelp was. I had gone into the hospital three different times and I didn't have the MobileHelp yet. Probably would have been very handy to have it; that's one of the reasons I got it. The pendant is smaller than others, and with MobileHelp, I can extend it to go all over the United States. I just used it the other day to make sure that it was working, and the man was very helpful.

8 years ago

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Paulette Collins Chester, PA

I haven't had any complaints so far. I haven't had to use it'thank God for that'but my granddaughter had my necklace thing once, and she had pushed it. I guess she wanted to see how the button works. They notified me very fast when she did it; it didn't take long at all. They're on time, I don't have to wait. It's good to have in case of emergency, in case I can't get to my phone or anything. I will just go ahead and push the button, and someone will come on my little intercom to find out if everything's okay. Not even only me, but if anybody else who's in the house is okay.

8 years ago

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Anonymous Louisville, KY

My son bought it for me. I didn't want to wear one, but he said it made him feel better. If I had been the one buying this myself, I would have looked into things further. I called to test, and they did a fine job of answering my questions and testing it. I wear one of the things all the time, but I think it's kind of ridiculous that you have to take the other part of it with you if you go any place. There are others that don't do that, where the mobile device has a battery in it, and it answers without carrying an extra piece. I don't think you should have to carry two things. With this one, if the thing you wear on your wrist is the thing you push and you don't have the other thing with you, it's of no use at all.

8 years ago

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Rebecca Caviness Scott City, MO

I wanted one that would let me travel. It's good to have in case you fall or something, and you can just push the button on your wrist and get help. If you need a cop or something all you do is push the button and they'll notify the police department where you're at. They are quick about responding when you need help. It's a good thing to have your money go to.

8 years ago

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Roger And Amanda Smith Gastonia, NC

It doesn't just sit around the house; you can go where you want to go, and with it goes with you. It's very comfortable on my wrist. It's very nice, there's no problem whatsoever. The company's been around for a while, and you don't have to worry about anything going bad on you. The company knows your problem, so if it happens, you can push that button there would no guessing about how to help you. Nice people and a nice company to do business with.

8 years ago

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Robert And Janice Klain Fort Lauderdale, FL

There's a couple of them that I thought were good, but MobileHelp had that mobile system over their competitors. I really think they're kind of expensive , but if I didn't trust them I wouldn't have selected this service. They've always answered my questions promptly and completely, and they tried to be as helpful as they possibly can. The device definitely works. In the house I wear the pendant, and then when I'm out I used the mobile unit, that's pretty much it.

8 years ago

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Anonymous San Clemente, CA

I did some research and thought they offered the most opportunities for different kinds of that type of care. They've been very helpful and understanding, and everytime I called they've been right there to answer my questions. I just received it recently, and when the first one came, the package was beeping when it arrived, so I called the company. They were very nice, and they had me send it back. Within a week I had a new one, and so far that's working very well. In fact, it works so well that I bent over and an ambulance came. I think people better know how sensitive it is! I had no idea how sensitive the units are, and you have to be careful, because you can set it off a lot more easily than I thought. Aside from that, I think the device quality is very good.

8 years ago

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Verified Customer

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Vanessa Suarez

I researched and narrowed it down to the top 2, and I finally decided that because MobileHelp offered the same thing as the 2nd one, and yet they are the ones that make some of their own equipment and sell it to the 2nd one, that means they're better. Their price was a little bet less, too, and they had everything I wanted. I sleep with my bracelet, and I have the GPS unit charging near my bed, so that I can hear it if I need it during the night. When I wake up I use the pendant that will detect if I fall. I put that on while I take a shower and when I go walking, and then I go back to my wristband, and I go to my office with my GPS unit next to it. I had my pendant go off a couple of times and their response was immediate. They called back the next day to give me some tips on what I could do to avoid a false alarm, so they have been very fast in response, and very good in giving me ideas in how to use it and how to manage it better. I haven't really gone through anything except those false alarms, but they showed it is working very well, maybe too well. I think that the pendant is a little bit too sensitive, or I am too active for it, but that's a good problem. It's better for it to be wrong by calling a false alarm, than to let me lie there needing help and not calling at all. I really think they have a wonderful company, and a wonderful product. I'm just going to change the pendant that's so sensitive. I think I'm too active'if I bend down to get a soap from the shower or something that falls on the floor, it goes off thinking that I fell'and so I really think that I'm not yet at the stage in my life where I need that pendant, but I know where to get it when I do need it.

8 years ago

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Jeanne Crockard Pensacola, FL

I think the fact that I could take the device with me was key to deciding on MobileHelp. I haven't had to use it or their customer support yet, so I guess it's good. I don't like the little charging device because I don't think it charges very much, and I don't like having to charge it when I come home because I don't remember to do it. I would rather have a device that I don't have to charge. I think other companies that I know of don't have a charging device, so if I had to change I would change because of that. I don't like having to come home and remember to take it out of my purse and charge it. That's the part I don't like. Other than that, I'm happy with it.

8 years ago

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Joe And Sybil Horton

I would highly recommend them. So far, they perform very well. My parents are very happy with them, and they're going to try them for a year. They have bracelets and GPS and a Better Business Bureau 5-star rating. The support people when I called were very friendly, courteous, informative, and not pushy. They were just very knowledgeable, trained well, very efficient, and they spoke English well.

8 years ago

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Robert L. Milliser

Our daughter had done some research on it, and that she suggested it for us, so we we talked to their representative and liked what we heard. I already have recommended it, since I'm satisfied with it. It has gone off a couple of times but we've had a good response. We'd get a call right away when it goes off, to let us know and to find out if we need help. My wife has fallen three different times, and it really hasn't gone off then. We have found out that It takes a certain kind of fall in order for it to go off, and then it takes thirty seconds.

8 years ago