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MobileHelp

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11,066 User Reviews

9.6

Overall Score

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.

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Be someone’s hero, every day. Deliver legendary service, every day. We empower our customers to be their own hero by providing products and services to help them stay healthy. We also give our customers the confidence to live the independent lifestyle they choose.

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Star Rating

4.7

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11,066 Reviews

Review Breakdown

5 grade

76%

4 grade

16%

3 grade

5%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Featured Review

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Verified Customer

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

1 year ago

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Featured Review

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Verified Customer

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

1 year ago

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Sstrahler Colorado Springs, CO

AVIOD AT ALL COSTS! Due to my father's failing health I had to sign up from medical alert account. After weeks of research I ended up choosing Mobilehelp. They had all the right answers to all of my questions. We had the account for approximately 6 months. My father had one occasion to push the button during that period which was on a Sunday. The unit did not work! Upon trying to contact a representative all the messages told us the company was closed and to contact them the following business day which was Monday. Unfortunately my father passed away January of 2021. I contacted the company informing them of his passing and to find out what needed to be done to return the equipment and receive a prorated refund. The representative gave me tons of steps that needed to be followed in order to get the refund due. After following the steps and contacting the company weeks later to verify everything was received and in order I was informed that it would take 30 plus days to receive any refund. After waiting 30 days and still not receiving any refund I again contacted the company. It was at that point I was told that a check had been issued to my deceased father's previous address and was made out payable to my father and my father only. I told the representative I was dumbfounded that a check would be made payable to my father when they had been informed that my father was no longer alive. The representative informed me there was nothing she could do and if I wanted to correct their mistake it would cost me an additional $30. It was at that point I requested to speak to a supervisor and was informed that speaking to a supervisor would not be possible. After 40 minutes of conversing with the customer service representative I was told as a courtesy to me they would waive the $30 required to fix their mistake and a new check would be issued in my name payable to me. When I inquired as to why they couldn't just refund to the original form of payment the answer I was given was "I don't know it's just not possible". When I inquired as to when the new check would be issued again the response was they could not answer the question but checks are issued every Friday. It's been 3 weeks and I contacted the company again today. All the notes regarding the mistakes the company has made were notated on the account. Yet no check has been issued and no additional answers were given. Even when I inquired as to why a check would be knowingly issued payable in a deceased name again no explanation was given. In all the steps involved in closing out my father's estate Mobilehelp has been by far and away the most difficult, most incompetent and most stressful. Incidentally and worthy of note… I tried to leave a similar review on the company's website and received a site error message. But when I put a bogus positive review as a test it was accepted without issue. Go figure. I cannot stress enough how highly I would recommend avoiding this company. They are terrible.

1 week ago

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Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience this has caused. We strive to provide the excellent customer service. We see you recently spoke with our Customer Service team to have this resolved, and we are glad we were able to assist you in this resolution. Thank you for being a valued part of the MobileHelp family, and please let us know if you have any additional questions or concerns that we can help with. You can reach us by dialing 877-827-6207

Apr. 7th, 2021

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Cheyenne Stewart Maryville, TN

My sweetcorn representative. Jeff, was super friendly & caring about my needs of taking care of my daddy. Made sure I was ordering everything needed to do so. I highly recommend MobileHelp. Very Caring People

1 week ago

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Verified Customer

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Rosie Brown Kansas City, MO

Because it seemed to go off for no reason and sometimes it does it at midnight while I'm sleeping and scares me

1 week ago

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Barbara Bordelon Oxford, MS

I feel safer and my family is relieved that I can call for help if needed

1 week ago

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Deborah Grundherr Santa Cruz, CA

First off the installation instructions were not complete second off I'm not happy that my landline base station does not work without power where I live I frequently have power outages and there is no backup provided

1 week ago

MobileHelp Logo

Reply from MobileHelp

Hi Deborah, We received your review and we would like to apologize for any inconvenience you have experienced. Our landline base unit does have a backup battery that will last up to 32 hours when fully charged, however, because this is a landline based system, the connection is lost if your landline phone no longer has power. We do have cellular systems available to help avoid this issue. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Mridula Subramanya Sugar Land, TX

They always return my alerts with a phone call. Very prompt

1 week ago

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John Shea North Tonawanda, NY

Prices are presented up front, no surprises with clear easy to follow instructions.

1 week ago

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Daniel Peterson Roseboro, NC

Makes me feel safe to know someone is monitoring my health

1 week ago

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Gary Getman Buckeye Lake, OH

have proven system effectiveness, plus response with coordinating ems facilities

1 week ago

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LaMarr Anderson Palmer, AK

Responsive quality assistance and advice in setting up an alert system for a 3rd party friend in another state

1 week ago

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Verified Customer

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Gabrielle Renton, WA

This product has let me feel independent at my home. When I had 2 seizures it was just my son home. Now help is a button away. Every is so friendly if I accidentally push the button.

1 week ago

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Verified Customer

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Richard Johnson Bridgewater, VA

So far so good. Had a rough start but we got the charger location changed all is good.

1 week ago

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Patricia Randolph, VT

They are there immediate and affordable

1 week ago

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Mark Fort Lauderdale, FL

Ask for delivery and install because of physical limitations, and they did not

1 week ago

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Reply from MobileHelp

Hi Mark, We apologize, but we do not have any technicians that can physically go to your home to help with the setup, but our equipment does ship already active and ready to be used once plugged in and charged. Our Technical Support team is available over the phone, and representatives are always happy to help if any assistance is needed with the equipment. We would like to contact you to help with any unresolved issued. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Laura Bothell, WA

It is a great system and the response time is quick. Now more freedom knowing my husband will get help if I am out to the store.

1 week ago

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Verified Customer

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Kimberly Simpson California, MD

Quick response when alert goes off . My mother wears the pendant and she plays with it which then sets it off we have had false alarms due to that and when I havent been able to get to the control to cancel they contact me by phone to alert me and are very courteous

1 week ago

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Verified Customer

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Lois Thayer Indialantic, FL

They are quick to respond. Very comforting to know they are on the other end.

1 week ago

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Verified Customer

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Lynn Waverly, OH

I don't like technology, got nervous and confused setting up the equipment and needed help from customer service. Both people I dealt with were extremely knowledgeable, helpful and patient.

1 week ago

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Verified Customer

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Marilyn Pettyjohn Olathe, KS

Customer service is very responsive when we have a question or when we accident all press the help button

1 week ago

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Mike Largo, FL

It's very user friendly and it has worked two times my wife fell. I trust this system.

1 week ago

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Kathy Dekalb, IL

Professional and efficient. The staff answers quickly when testing the device.

1 week ago

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Robert South English, IA

they are there when i need them very polite and capable

1 week ago

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Anonymous Oakland Gardens, NY

can't get a straight answer from technical help...no help at all

1 week ago

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Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Stephanie Markuson Staunton, VA

I feel I am covered if something would happen to me

1 week ago

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Verified Customer

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Carole Steele East Palatka, FL

Much improved. I have a metal roof. Now works fine with wall socket. Well designed. I have a gps unit to travel with.

1 week ago

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Verified Customer

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Mary Clark Henderson, NV

Because of the feeling of safety I have.

1 week ago

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Verified Customer

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Charlene Herst Henderson, NV

I love all the options that came with it, including for the wrist and around my neck. I have devices in multiple rooms

1 week ago

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Verified Customer

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Virginia (Ginger) Michels Lindale, TX

The product is easy to use and I feel very safe. I am able to play golf and enjoy my life.

1 week ago

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Verified Customer

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Robert Zeltzer Chilmark, MA

They have been excellent except the salesman oversold. I only wanted the portable unit and he went on and on on why I needed the base unit. Which useless for me!

1 week ago

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Verified Customer

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Christy Rittman, OH

A huge 5 stars! Everyone I have spoken to are so kind and helpful.

1 week ago

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Verified Customer

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Karen Hance Saint Louis, MO

I bought the premium plan. It is very easy to use, the people in customer service have been very nice and courteous when I had lots of questions the first few days, with the fall button in this plan, I only have to charge it once a week and only have to test it once a month which I really like. You are all doing a wonderful job and I feel very safe now wearing the pendant all the time even in the shower since it is waterproof. Thank you, Karen

1 week ago

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Verified Customer

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Frank Mccravey Goodlettsville, TN

Bulky, have to charge to much , to many units

1 week ago

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Reply from MobileHelp

Hi Frank, We see you recently spoke with our Technical Support team. We are happy we were able to speak with you regarding your account and your concerns about the equipment. Please let us know if you have any additional questions, our Technical Support team can be reached by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Apr. 2nd, 2021

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Verified Customer

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Brenda Grand Rapids, MI

When my husband has to go to work, he can be sure that I'll be safe until he gets home.

1 week ago

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Tami Harris Albany, GA

They have been awesome. The service is quick to respond and get help when needed.

1 week ago

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Mary Ches Saint Petersburg, FL

My next door neighbor & the paramedic who picked me up off the floor at 5 a.m. are very glad I now have Mobile Help!

1 week ago

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Ann Bridges San Augustine, TX

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1 week ago

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Saralee Griffith Effingham, IL

my sales person was excellent. he was patient and explained everything very well. And the equipment came with a good and clear instructions.

1 week ago

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Carolyn Turner Kansas City, MO

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1 week ago

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Beverly Sellers Fremont, IN

I don't like the band on the wrist. It is hard to fasten

1 week ago

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Verified Customer

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Elizabeth Globe, AZ

As i fell in my back yard and it got help for me to get up and bam into my house.

1 week ago

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Harry W Odom Smyrna, TN

I had a little difficulty with a Test last week

1 week ago

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Pam Morris Savannah, GA

Very professional, very helpful and easy to understand.

1 week ago

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William P. Fulton III Peoria, AZ

During installation of the call button in my shower, I accidently pressed the call button. The respnse was immediate with no repercussions for the accidental call.

1 week ago

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Tyrone Graham Arverne, NY

I think that I don't have to worry about any falls because I have mobilehelp.

1 week ago

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Peggy Miller Canton, MI

Response is quick and efficient. Kind helpful people.

1 week ago

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Paul Freund Elkhart Lake, WI

I have not had to really use it yet. I was a bit disappointed that when I forgot to take the mobile unit out of my pocket, I did not receive an alert on my cell phone to remind me.

1 week ago

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Reply from MobileHelp

Hi Paul, We received your review and we're happy to hear that you have not had any emergencies. Our Technical Support team would be more than happy to go over best practices when it comes to wearing and using the equipment. What would be the best number for us to reach you on for further assistance with this? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Phyllis Dower Winsted, CT

Comprehensive coverage. Support when needed. Equipment appears to be sturdy and solid.

1 week ago

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Verified Customer

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Lily Wang Redmond, WA

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1 week ago

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