Contact a company – $100 satisfaction guarantee keyboard_arrow_right

MobileHelp

verified
MobileHelp Logo

9.2

Overall Score

4,918 User Reviews

21 hours ago

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

Visit Site

The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.6

4918 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:

Verified Customer

Maureen
November 15th, 2018 Largo, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The device is not clunky. I like how I can wear the pendant. Customer service is very thorough.

Helpful?

Verified Customer

Nancy
November 15th, 2018 Yuma, AZ DETAILS
Quality of product or service
Company trustworthiness

I like how the device has an auto call feature. If I fall, the alarm will be sent automatically. This helps me a lot.

Helpful?

Verified Customer

Kathryn
November 15th, 2018 Palm Harbor, FL DETAILS
Value for your money
Quality of product or service
Customer service

The device goes off fairly easily. This worried me until customer service offered some tips on how to use it better.

Helpful?

Verified Customer

William
November 15th, 2018 Kirkland, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer service is pretty quick to respond every time I call, however the device is really sensitive.

Helpful?

Verified Customer

Sally
November 15th, 2018 Boynton Beach, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I wish for the price, it would offer protection not just inside the house, but outside too. When my husband fell, MobileHelp came along with emergency services reasonably quick.

Helpful?

Verified Customer

Edward
November 15th, 2018 Coupeville, WA DETAILS
Value for your money
Customer service

The service is high quality. Customer service responded to me immediately.

Helpful?

Verified Customer

George
November 15th, 2018 Fulton, NY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The medical alert device gives me a great sense of security. I can put it on wherever I go. I like the mobility.

Helpful?

Verified Customer

Judy
November 15th, 2018 Galesburg, IL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The customer support staff at MobileHelp is very prompt.

Helpful?

Verified Customer

Barbara
November 15th, 2018 DETAILS
Value for your money
Customer service
Company trustworthiness

This service is more economical than the last one that I had. It is accessible and easy to use.

Helpful?

Verified Customer

Venita
November 15th, 2018 Show Low, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

This device is something I can take with me when I am on the road. Customer support always answers my questions.

Helpful?

Verified Customer

Harry
November 15th, 2018 Parkersburg, WV DETAILS
Quality of product or service
Customer service

The service offered is very good. When I call, they answer and help.

Helpful?

Verified Customer

Mark
November 15th, 2018 Salem, OR DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I haven't had a problem with the medical device at all. Customer service helps whenever I need it.

Helpful?

Verified Customer

Robert
November 15th, 2018 Kelseyville, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The device works perfectly. I have dropped it before and customer service came on.

Helpful?

Verified Customer

Vestle
November 15th, 2018 Clovis, CA DETAILS
Value for your money
Quality of product or service
Customer service

The device gives a quick response, and customer service is very nice whenever I ask questions.

Helpful?

Verified Customer

Erma
November 15th, 2018 Conway, AR DETAILS
Value for your money
Quality of product or service
Company trustworthiness

I only wish that the device could have a louder ring that signifies the alarm went off.

Helpful?

Verified Customer

Gloria M
November 15th, 2018 Cape Coral, FL DETAILS
Quality of product or service
Customer service

I had a problem with the device in the beginning which caused the firefighters to come. I then learned how to properly use the device and it works just fine.

Helpful?

Verified Customer

Anonymous
November 15th, 2018 Cleveland, OH DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

MobileHelp has full detection and GPS. Customer service is very responsive, and they talked me through different situations and got the help I needed. The device is made of high quality.

Helpful?

Verified Customer

George
November 15th, 2018 Jenks, OK DETAILS
Customer service
Company trustworthiness

Customer service is very courteous. I am concerned with how sensitive the fall feature is on the device, but I am satisfies with everything else.

Helpful?

Verified Customer

Anonymous
November 15th, 2018 Somers, NY DETAILS
Value for your money
Customer service
Company trustworthiness

The price offered by MobileHelp was right for me. MobileHelp has good responses to my calls and questions.

Helpful?

Verified Customer

Clara
November 15th, 2018 Phoenix, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The device is small, easy to operate, and is set off easily. Customer service responds quickly to any calls.

Helpful?

Verified Customer

Edith
November 15th, 2018 Melville, NY DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Everyone at MobileHelp seems very available, and the device is comfortable to wear.

Helpful?

Verified Customer

Jack A.
November 15th, 2018 Bettendorf, IA DETAILS
Quality of product or service
Customer service
Company trustworthiness

Every time we set off the alarm, customer service's response time is fast.

Helpful?

Verified Customer

Charles And Betty
November 15th, 2018 Eaton Rapids, MI DETAILS
Value for your money
Quality of product or service
Company trustworthiness

The device was pretty easy to set up. I don't like how you have to use a separate device for when you leave the home than the one in your home.

Helpful?

Verified Customer

Jill
November 15th, 2018 Daphne, AL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The response time is terrible, and the device is too easy to set off.

Helpful?

Verified Customer

James
November 15th, 2018 La Habra, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

MobileHelp was the cheapest service I found. Every time I had a problem, it was resolved immediately by customer service.

Helpful?

Verified Customer

Barbara S
November 15th, 2018 Dumfries, VA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I thought that the device was too bulky, and so they replaced the device for me. Customer service assists me in every way.

Helpful?

Verified Customer

Anonymous
November 15th, 2018 Victor, NY DETAILS
Quality of product or service
Customer service
Company trustworthiness

I used the service and the response was pretty quick. The hardware provided is also high quality.

Helpful?

Verified Customer

Carol
November 15th, 2018 Jeffersonville, IN DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I am satisfied with MobileHelp because they were right there for me, and I get an immediate response when I need help. The device is convenient.

Helpful?

Verified Customer

Anonymous
November 13th, 2018 Phoenix, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Prompt, courteous service initially, as well as when returning an item

Helpful?

Verified Customer

cecilia castille
November 13th, 2018 Texas City, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I like that they are very aware of my medical conditions and with my free key box emits can get to me,haven't had to use it yet but it's good to know how is only a button push away

Helpful?

Verified Customer

Jean Stevens
November 13th, 2018 Doylestown, PA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

A compurter called to see if I like the product. I hate talking to computers I still am not sure about all the workings of the system

Helpful?

Verified Customer

Judith
November 13th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Nice staff,affordable, and attractive devices

Helpful?

Verified Customer

Meriann
November 13th, 2018 Flint, MI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Convenient, easy to use, gives me confidence

Helpful?

Verified Customer

S Roe
November 13th, 2018 Santa Ana, CA DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I am a new customer.Haven't had to call for help.

Helpful?

Verified Customer

Eileen Tuly
November 13th, 2018 West Palm Beach, FL DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The pendant will the fall sensor is too sensitive and has gone off even when reclining on the sofa. I am no longer using the fall pendant.

Helpful?

Verified Customer

Sue Danzl
November 13th, 2018 Springfield, MO DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very good response time and customer service.

Helpful?

Verified Customer

John B
November 13th, 2018 Del Rio, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They are easy to deal with and check their equipment often. The understand an accidental push of a button and check to make sure all is alright before call ing someone out.

Helpful?

Verified Customer

Greg
November 13th, 2018 Tucson, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great service in the case of real and false alarms. Fast action in both.

Helpful?

Verified Customer

Adele M
November 13th, 2018 Mt. Pleasant, SC DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Easy to use and gives a feeling of security

Helpful?

Verified Customer

Richard
November 13th, 2018 Hayward, WI DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Everybody is very helpful with all of our questions when we have needed assistance.

Helpful?