MobileHelp

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Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in business for the past decade.

MobileHelp has been providing mobile medical alert systems since 2008. They offer three different systems: Cellular Classic, Cellular DUO, and the new Solo system. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Solo is also a mobile system that provides emergency medical response at home and on the go at a lower price than Cellular DUO, but has a few less features.

The Good

  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. They will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest available paramedics and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee. MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker.  The Medication Reminder lets users (or family members) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems). Activity Tracking allows a user to track their, daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members involved and aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or family members) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in an areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however you should find out if the service is available in your area before purchasing your system.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone land line required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(855) 675-2743

1267 MobileHelp Reviews

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  • User Score

    9

    September 25th, 2017 Sheffield, AL

    Fall button very sensitive, Had to get use to alarm detection

    Was this review helpful?

    2 0
  • User Score

    7

    September 25th, 2017 Kennewick, WA

    When I tested my system on the 1st (or 2nd), I was not satisfied with the reason my test did not work on its own & I had to call C/S.

    Was this review helpful?

    5 0
  • User Score

    10

    September 18th, 2017 Santa Fe, NM

    always available and very helpful; I would recomment them

    Was this review helpful?

    0 1
  • User Score

    10

    September 18th, 2017 Grand Prairie, TX

    I can go everywhere and feel safe! It works everywhere I go, even the Senior Center!

    Was this review helpful?

    2 0
  • User Score

    5

    September 18th, 2017 Loganville, GA

    When I needed help I got no response because I was told I held the button down too long.

    Was this review helpful?

    10 0
  • User Score

    10

    September 13th, 2017 Renton, WA

    service as described and expected it worked

    Was this review helpful?

    1 0
  • User Score

    8

    September 13th, 2017 Washington, NY

    I've never had an emergency to be able to rate them, but once my cat sat on the base station, and they contacted me right away, fearing an emergency. My only reservation is that in a storm when we had numerous power interruptions, the system activated itself. That makes me fear that it might signal an emergency when I'm not even home or when I'm sleeping if I don't hear them calling to me to ask if everything is okay.

    Was this review helpful?

    6 0
  • User Score

    10

    September 13th, 2017

    Excellent customer service and caring attitude.

    Was this review helpful?

    1 0
  • User Score

    9

    September 13th, 2017 Mesquite, TX

    wE HAVE NOT HAD ANY ISSUES AND THE CUSTOMER SERVICE IS ALWAYS HELPFUL WHEN I CALL

    Was this review helpful?

    1 0
  • User Score

    10

    September 13th, 2017 Las Vegas, NV

    Zero errors thus far. All tests and questions worked and were answered well.

    Was this review helpful?

    1 0
  • User Score

    9

    September 13th, 2017 Los Angeles, CA

    They are very responsive and forgiving when it is a false alert for the fall detection.

    Was this review helpful?

    4 0
  • User Score

    9

    September 13th, 2017 Irving, TX

    Testing is answered timely. I would have given it a 10, but I have had some false issues in the middle of the night. I also wish that the alert button or wrist band could work without the home base or mobile devise.

    Was this review helpful?

    5 0
  • User Score

    10

    September 13th, 2017 Niles, MI

    Integrity: they are what they represent themselves and their products to be

    Was this review helpful?

    4 0
  • User Score

    10

    September 13th, 2017 Bear, DE

    Mom is covered no matter where she goes.

    Was this review helpful?

    2 0
  • User Score

    10

    September 13th, 2017 Salt Lake City, UT

    It's always dependable I trust the service they are there when I need help for me or whomever I may be with

    Was this review helpful?

    2 0
  • User Score

    4

    September 13th, 2017 Ukiah, CA

    Bracelet inferior; repeatedly falls off; called for solution: go to Walmart to buy a new band.

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    6 0
  • User Score

    1

    September 13th, 2017 Lakewood, WA

    Ambulance never showed. Had to transport by car.

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    8 0
  • User Score

    10

    September 13th, 2017 Takoma Park, MD

    professionalism and efficiency are greatly welcomed and appreciated

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    1 0
  • User Score

    10

    September 13th, 2017 Jacksonville, FL

    Even no I have never had to use it, I gave it a 10 for the comfort and gives me to knowing I have it

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    1 0
  • User Score

    10

    September 13th, 2017 Cleveland, OH

    Quick response time and professional staff. I've gotten the help I need in minutes.

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    2 0