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MobileHelp

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MobileHelp

verified
$100 Guarantee
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

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Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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5492 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Anonymous
January 16th, 2019 DETAILS
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My device has accidentally been set off three times. Each of those times, customer service has responded positively and with concern.

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Lechana
January 16th, 2019 DETAILS
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I got an allergic reaction to the watch band, and so I do not like the material that they use. Customer supports is always very polite and efficient.

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Donna
January 16th, 2019 DETAILS
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The device is not as big as other companies offer which is nice. I like both the wristband and the necklace. I have been very happy with MobileHelp and will recommend it to friends.

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Elise
January 16th, 2019 DETAILS
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Customer service helped set it up without a problem. The device has gone off a couple of times by accident and customer service quickly responds.

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George
January 16th, 2019 Gainesville, FL DETAILS
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After an alert is made, MobileHelp responds rapidly. It allows the user to have mobility.

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Clyde
January 16th, 2019 Marshall, NC DETAILS
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The service is quick and alerts if there is a false alarm. I have already had to use it.

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Darlene
January 16th, 2019 Bath, NY DETAILS
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The device is very touchy. Customer service calls almost immediately after the device goes off.

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Shirley
January 16th, 2019 Murfreesboro, TN DETAILS
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I like how this device is enabled with GPS. The device is very easy to take with me. The service is a lot cheaper than others.

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Dorothy
January 16th, 2019 Broughton, IL DETAILS
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Everyone that I deal with at MobileHelp is very nice. They return your phone calls right away. I can rely on them in an emergency.

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Jerry
January 16th, 2019 Sumner, MI DETAILS
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The watch is a little bit large, however everyone at MobileHelp has been a tremendous help.

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Virginia
January 16th, 2019 DETAILS
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I received a very quick response when I called for help.

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Anonymous
January 16th, 2019 DETAILS
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The necklace is very sensitive. Every time I've called for help, they have responded almost immediately.

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Brian
January 16th, 2019 DETAILS
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They were very facilitating and helpful when we were setting up the device.

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Michael B
January 16th, 2019 DETAILS
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Customer service is always very responsive, the pendant is water resistant, and the price for the service is right.

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Gerald
January 16th, 2019 DETAILS
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I have had about 20 false alarms which can be a pain in the neck. They are very responsive to the calls, but the device is way too sensitive.

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Anonymous
January 16th, 2019 DETAILS
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I am very satisfied with MobileHelp. They are always right there when you need them.

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Carl
January 16th, 2019 DETAILS
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Customer service is very courteous and helpful.

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Anonymous
January 16th, 2019 DETAILS
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MobileHelp is very attentive and really seems to be there for you. The device is small and comfortable to wear around your neck.

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Anonymous
January 16th, 2019 DETAILS
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The product works really well. They respond to calls right away.

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Janet
January 16th, 2019 DETAILS
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MobileHelp is always available and ready to help. We are on our 4th device already in two months because the previous ones have been faulty.

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Anonymous
January 16th, 2019 DETAILS
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The device is very responsive to any calls.

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Catherine
January 16th, 2019 DETAILS
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I like how there is fall detection technology. They have been very quick to respond to any calls.

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Patricia
January 16th, 2019 DETAILS
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Customer service is willing to answer any questions regarding the service. I really like the device that just hangs down your neck.

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Anonymous
January 16th, 2019 DETAILS
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When the alarm goes off, customer service responds right away.

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Yvette
January 16th, 2019 DETAILS
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I mistakenly pressed the button and I got 4 phone calls and 2 men at my door. It was an immediate response.

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Jeffrey
January 16th, 2019 DETAILS
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Customer service was very helpful in getting everything set up. The device is very sensitive to motion which is the only complaint that I have.

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Renee
January 16th, 2019 DETAILS
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MobileHelp was very considerate in answering my questions. The device is easy to use and test.

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Susan
January 16th, 2019 DETAILS
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The devices are a little too sensitive, but the company responds right away.

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Rohit
January 16th, 2019 DETAILS
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I test it every month and the service is perfect.

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Anonymous
January 14th, 2019 DETAILS
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I just don't like to wear the device. I'm afraid it will go off.

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Robert
January 14th, 2019 Sun City West, AZ DETAILS
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It was during the middle of the night and I couldn't get out of bed and I pushed the botton and the boy I called was a lifesaver. The device is very easy to use. The two or three times that I've had questions or asked for help on how to set up certain things, they have been most helpful and courteous.

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Ruth
January 14th, 2019 Saint Charles, MO DETAILS
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A few times I pushed it on accident and they responded right away.

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Anonymous
January 14th, 2019 Ashburn, VA DETAILS
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Unfortunately it is very sensitive. A lot of times I've been getting calls because it's gone off. It notifies me but sometimes I don't answer and then it keeps going and then they want to send somebody. It's good and bad at the same time.

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Romuel
January 14th, 2019 Littleton, CO DETAILS
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I've tested it several times and someone was always right on and everything worked properly.

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Dennis
January 14th, 2019 Edgerton, OH DETAILS
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When I first got it, I pushed the button by mistake and it called in and I was told that they will try to stop it but about two minutes later the police were at my front door so I found out that it works pretty good. I think the company is very well organized. I got information like fridge magnets anda door key box that they said might help.

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Ed
January 14th, 2019 Lake Wales, FL DETAILS
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It has gone off and signals a warning that a fall may have happened which had to be canceled. It's very very very sensitive. It's responsive when you get a customer support person. They're the only ones who are going to help you. The other ones come on and want to konw if you are okay and naturally I say yes and it's only a false alarm and they pass me on to the customer service person to not have as many false alarms.

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Suzanne
January 14th, 2019 Chicago, IL DETAILS
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I've had a good response from the customer service when I have had false alarms. They've been helpful in terms of setting it off. I have the fall feature and I've just had too many times when it's gone off and I had no intention of it going off. It's pretty annoying.

MobileHelp Logo

Reply from MobileHelp

Jan 15, 2019

Suzanne, Thank you for your feedback. We are sorry to hear about your fall detection pendant going off. We would be happy to look into these false alarms with you, please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Best Regards, MobileHelp

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Dorothy
January 14th, 2019 Hague, VA

When it came in the box, I looked in the box and I thought there is no way I can do this, I'm not good with electronics so I had a friend come and help me set it up and she had a lot of questions, mostly about the batteries. So I wrote the questions down and then called the customer service and I asked the questions and they said that I didn't have to worry about the batteries and that they would be recharged somehow. So far as answering questions, they are right there.

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Gordon
January 14th, 2019 Belleville, MI DETAILS
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The first person I talked to from customer service did such a great job. We have accidentally set off the alarm and they were very quick to respond. They're fast and they're professional and the customer service always answers all my questions.

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Maria
January 14th, 2019 Texarkana, TX DETAILS
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Sometimes the button goes off and I haven't even pushed it. Whenever we've called, the customer service has been able to answer our questions.

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