Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.

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Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

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User Reviews

Star Rating

4.6
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9,430 Reviews

Review Breakdown

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Michael Grasso

February 14th, 2020 DETAILS arrow_drop_down
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so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

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Teresa Singletary

February 11th, 2020 DETAILS arrow_drop_down
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Every time my mother has needed help, they have been quick to respond.

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Kathy Peak

August 10th, 2020 Cleveland, OH

Very good. Person was caring and took the time to explain everything to me!

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Mary Herring

August 10th, 2020 New Iberia, LA

Friendly and helpful discussion with agent.

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Janet Foster

August 10th, 2020 Fargo, ND

Tony M was very helpful and answered any question I asked. Was impressed with his knowledge of Mobile Help and I signed upgreat!

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Barry Parthree

August 10th, 2020 York, PA

Lee was very knowledgeable, friendly and understandable on the phone.

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Donald Swenson

August 7th, 2020 Hampton, NH DETAILS arrow_drop_down
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Because they are a great company. Very helpful knowledgeable and professional

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Wendy. Young

August 7th, 2020 Woodstock, CT DETAILS arrow_drop_down
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My mom likes the wrist band . It seems the best for her to wear. She is very happy with it. She didn't want it at first but now she does things and feels safe doing them !!

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Charles Webb

August 7th, 2020 Beech Island, SC DETAILS arrow_drop_down
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Everytime works properly and they respond quickley

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Ed Jones

August 7th, 2020 Lorena, TX DETAILS arrow_drop_down
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Professional and timely. Bought service for 87 year old mother and she is very pleased!

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JoAnne Renee Bryant

August 7th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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I called to MobileHelp to cancel my membership due to a job loss. I wasn't going to be able to make the monthly payments. The associate that handled my call advised me that there was another option that I knew nothing about. She processed the "solution", gave me a confirmation number, and I am well pleased with the results. I will definitely refer MobileHelp to friends and family due to the professionalism, and the aid I received on my call! Thank you, MobileHelp.

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juanita

August 7th, 2020 Reno, NV DETAILS arrow_drop_down
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easy to set up, good help on line. bracelet comfortable, not into necklaces, but it is attractive. have not had a reason to use it.

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Connie Waite

August 7th, 2020 Madison, OH DETAILS arrow_drop_down
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The price and the stuff you get when you order. They great working with you

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Fred

August 7th, 2020 Ocoee, FL DETAILS arrow_drop_down
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Great customer service and speedy delivery. First fall led to quick response.

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Anne

August 3rd, 2020 Grandville, MI DETAILS arrow_drop_down
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We’ve only had a couple of experiences with them but they were very helpful and were able to help immediately. It is for my mother. We like that with her to the cottage away from her home so she can travel with it

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Jerry

August 3rd, 2020 Lexington, KY DETAILS arrow_drop_down
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The people respond immediately. It seems to be accurate.

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Jessie

August 3rd, 2020 Sacramento, CA DETAILS arrow_drop_down
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They have great customer service. They have been very attentive even if it is not that serious, though one time when I tested it, it didn’t register.

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Ann

August 3rd, 2020 Morganton, NC DETAILS arrow_drop_down
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I like knowing that it helps me all the time. I would say that the equipment is pretty good. It has been good for me.

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James

August 3rd, 2020 Nesbit, MS DETAILS arrow_drop_down
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It’s a good system. It is simple to operate. I feel comfortable with it.

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Emma

August 3rd, 2020 Fresno, CA DETAILS arrow_drop_down
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So far I’ve had immediate responses when I accidentally set off the alarm. I have been satisfied with it. I am happy with cost even though it is expensive.

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Alida

August 3rd, 2020 Lancaster, SC DETAILS arrow_drop_down
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My husband feels safe with it. We like that we can go anywhere we want and it keeps track of where he is in case something happens. We had a little problem in the beginning but they were right on the phone letting me know what happened.

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Cecelia

August 3rd, 2020 Fort Walton Beach, FL DETAILS arrow_drop_down
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I like the wrist band because I don’t have to wear the little thing around your neck. It is heavy.

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Donna

August 3rd, 2020 Huntley, IL DETAILS arrow_drop_down
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When we tested it, they responded very quickly. It works very well. I like that they gave us several options for the fall button.

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Glenda

August 3rd, 2020 Nixa, MO DETAILS arrow_drop_down
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It activates falsely and one of the people on the telephone was rude.

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Anonymous

August 3rd, 2020 Phoenix, AZ DETAILS arrow_drop_down
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It is there in the middle the night and I can have it in the shower.

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Ann

August 3rd, 2020 Sun City, AZ DETAILS arrow_drop_down
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I am not sure it is good for dementia patients because they play with the buttons. One time my dad was playing with it and it went off and they called immediately and asked if her was okay. They always answer and are helpful.

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Hazel

August 3rd, 2020 Harrison, OH DETAILS arrow_drop_down
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It's very good. I have fallen and they answered right away. I never had one that did that before.

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Hilda

August 3rd, 2020 Delray Beach, FL DETAILS arrow_drop_down
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I like everything. Everything is fine. I don’t have any problems with it except I think it is a little too expensive.

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John

August 3rd, 2020 Albuquerque, NM DETAILS arrow_drop_down
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The company seems to be fine. I think it is really good.

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Anonymous

August 3rd, 2020 Healdsburg, CA DETAILS arrow_drop_down
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Customer support is very helpful. It went very well when we tested.

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Anonymous

August 3rd, 2020 Norwalk, CT DETAILS arrow_drop_down
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I like it. It makes me feel more secure. I fall often and if I fall when my husband is not there then that is really bad. When we tested it, it was fine and clear.

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Allen

August 3rd, 2020 Boynton Beach, FL DETAILS arrow_drop_down
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Sent it back. The server was AT&T and they were a lousy carrier. I was getting false signals and then I was getting no signals. I found it to be unreliable.

MobileHelp Logo

Reply from MobileHelp

Aug 05, 2020

We are sorry to hear that you do not have strong coverage with AT&T in your area. We also offer a landline option for those who live in an area with poor cell coverage. We would be happy to discuss that option with you. Give us a call at 877-827-6207.

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Joan

August 3rd, 2020 Belchertown, MA DETAILS arrow_drop_down
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Even when it is a mistake, they respond very quickly so I am happy with the thing around my neck.

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J

August 3rd, 2020 Fremont, OH DETAILS arrow_drop_down
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You’re supposed to test it every several weeks and when we have tested it, it is very successful.

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Anonymous

August 3rd, 2020 South Jordan, UT DETAILS arrow_drop_down
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It’s convenient. It was easy to set up for my mother in law to understand. We tested it when we got it.

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Charles

August 3rd, 2020 Antigo, WI DETAILS arrow_drop_down
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I love my medical device because of the excellent service. The representatives are very nice.

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Anonymous

August 3rd, 2020 Washington Grove, MD DETAILS arrow_drop_down
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They’re very helpful. You don’t have to wait on the phone too long when you call customer support. I like that the device had a wide range and that it is easily set off.

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Anonymous

August 3rd, 2020 Bismarck, ND DETAILS arrow_drop_down
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Customer service has been really good about everything.

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Donald

August 3rd, 2020 Indianapolis, IN DETAILS arrow_drop_down
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They are very friendly and helpful. I know if she needs they are all over it.

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Ida

August 3rd, 2020 Grand Blanc, MI DETAILS arrow_drop_down
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I certainly assume they are very trustworthy. I like it because it is comfortable to wear and it doesn’t get in your way. Sometimes it goes off without your knowledge but I am still getting acquainted with it. Other than it works fine. It is easy to test and it seems to be a good value for your money.

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Debra

August 3rd, 2020 Grover, MO DETAILS arrow_drop_down
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Very happy with the service. It gives me security. When it went off, they were very prompt to answer.

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Eleanor

August 3rd, 2020 Royse City, TX DETAILS arrow_drop_down
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Absolutely everything they said they were going to do, they do. They are prompt and we can understand them. I like that the device is easy to use. I had to use it once when I was getting out of bed and they came out which was very nice and comforting.

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Anonymous

August 3rd, 2020 Elk Grove, CA DETAILS arrow_drop_down
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I like the features. One time I set it odd and I was able to hear it from the bedroom to the living room.

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Carl

August 3rd, 2020 Dallas, TX DETAILS arrow_drop_down
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I wish the device was all one piece so I didn’t have to remember when I left the house to get the cellular transmit part but it has performed as it is supposed to and they have done what they promised.

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Hubert

August 3rd, 2020 Cowarts, AL DETAILS arrow_drop_down
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They call back soon after the emergency button is pushed. If is affordable and I like that I can take it anywhere.

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Dan

August 3rd, 2020 West Palm Beach, FL DETAILS arrow_drop_down
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Great company! I am very impressed with everything they do such as its responsiveness and their customer service.

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Christine

August 3rd, 2020 Laramie, WY DETAILS arrow_drop_down
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It is quite valuable to me is because it gives me peace of mind. Everybody is friendly and helpful. I got a response right away when I set off the alarm.

Verified Customer

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Duane

August 3rd, 2020 Newport, MN DETAILS arrow_drop_down
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Right on the ball several times. It’s handy. I know it works and they respond immediately.

Verified Customer

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Jeannie

August 3rd, 2020 Slippery Rock, PA DETAILS arrow_drop_down
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Very sensitive and I realize that is a good thing. There was some problem was I supposed to talk to the land line connection but that was my fault.

Verified Customer

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Ann

August 3rd, 2020 Naples, FL DETAILS arrow_drop_down
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Makes things safe. If something happens you guys are there and are very helpful. I am happy with the equipment.