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MobileHelp

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11,908 User Reviews

9.5

Overall Score

LAST UPDATED: October 11th, 2021

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.

Message from
MobileHelp

Be someone’s hero, every day. Deliver legendary service, every day. We empower our customers to be their own hero by providing products and services to help them stay healthy. We also give our customers the confidence to live the independent lifestyle they choose.

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Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

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Star Rating

4.6

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11,908 Reviews

Review Breakdown

5 grade

76%

4 grade

16%

3 grade

5%

2 grade

2%

1 grade

2%

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Featured Review

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

1 year ago

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Featured Review

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

1 year ago

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Diane Judice Youngsville, LA

I ordered the mobile unit with fall pendant for my very independent-minded mother. Though previously very resistant to any kind of medical alert system, this unit was unobtrusive enough to convince her to give it a real chance. While not enthused, she has accepted it as part of her lifestyle, and given her children peace of mind. And I think (though she won't admit it) that it also gives her peace of mind. The only drawback...some fall-alert false alarms while sleeping and when bending over quickly.

6 days ago

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Gerry Vuchetich Rosemount, MN

I gave MobileHelp 4 stars overall, based on two aspects. I give the sensitivity of the pendants 5 stars as my wife dropped her small pendant about two feet to a carpeted floor and it immediately activated - excellent sensitivity. However, I must give the call center response time 3 stars at most. When the pendant hit the floor, it took 4-5 minutes for a call center team member to respond.

6 days ago

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Marsha Martin Spokane, WA

When we called to order it, he was awesome and very helpful. He said that when it arrived and we called the number to set it up they would go over all of it with my mom and test it with her to make sure she could hear everything and understood how it worked. However, that didn't happen. They just had me test it to see if it was connected. They were very nice but they didn't work with my mom at all.

6 days ago

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Anne Giselle Marks Laurel, MS

I set this up for an elderly relative, got detailed and easy to follow explanations and instructions. The customer service representatives were super nice, patient, and helpful. I can't really rate the service according to how it would work in case of an emergency, as that has not been necessary at this point.

6 days ago

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Howard Bennett Indianapolis, IN

The only experience I've had were two times where I must have inadvertently hit the button, because I started getting someone asking if I was alright. They were very nice about it

6 days ago

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Kimberly Marshall Hillsborough, NJ

We had a mishap with the system and we are looking for an alternative and we want to stop using it. We could not find our loved one and we were using the GPS tracker We eventually called the police, who also looked at the tracker. It said she was in one place and kept flippng all over the place. We thought she had dropped it. Then we found her at home, and the mobile help device was there too.

6 days ago

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Reply from MobileHelp

Hi Kimberly, We received your review and sorry to hear about this incident. We hope that your loved one was found safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Marguerite Oury Hamilton, MT

Not sure I understand all the bells and whistles. E.g., how sensitive are the buttons? If I accidentally hit one, will it register? The agent who walked me through setting up the system was terrific.

6 days ago

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Mary Ann Glass Dallas, TX

Don't like wearing the necklace or the bracelet because I set off the alarm easily when I'm wearing one of them. The bracelet just falls off of my arm. I place each one in the rooms that I'm in. It works okay.

6 days ago

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John William Broughton Lansing, MI

When I was setting this up for my sister, you were very thorough, followed through everything you said you would do. Equipment arrived as promised and my sister received excellent service from your customer service in setup and follow through. The one area where I am not sure about is that my sister sent back the fall pendant and my credit card has not been credited with the $90 refund. Please contact me regarding this. My information is on my account.

1 month ago

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David C. Bill Madison, AL

I received a call from Mobile help and they wanted to go over things with me. I could not talk at that time and he said he would call back. I did have a few questions to ask him. He never called back.

6 days ago

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Reply from MobileHelp

Hi David, We received your review and we are sorry to hear that you have not received your callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Oct. 14th, 2021

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Hazel Kiekintveld Holland, MI

So far, so good I have only had my Mobile Help for less than one month. I have bumped it a couple times which caused it to send an alarm but the people have been very understanding. Reception has been very good.ding

2 weeks ago

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Ella Friesen

I like that the pendant is so light weight I hardly know I'm wearing it. It is comfortable to wear at night. The mobile device is also very light weight & easy to carry in a pocket

2 weeks ago

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Tammie Hudgins Kosciusko, MS

I rate MobileHelp Company an overall five because of their quick response time to an alert of emergency. Also, the customer service department is not only friendly, but helpful in solving issues.

2 weeks ago

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Marian Brown Fayetteville, NC

My wrist button was hit by mistake. When I didnot call to explain what had happened thr called my. Daughter and told her they were sending out EMS if they didnot hear from me. They were on the case.

2 weeks ago

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Kristy Jackson Mount Pleasant, TX

I spoke with a customer service rep about the voice only coming out of one speaker and he reset both machines quickly. He double checked all the information and made sure all was correct before we hung up.

2 weeks ago

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william Taylor Bridgewater, VA

The device works exactly how it was intended. We have tested it accidentally and the response was as promised. There have been several calls for customer service and all of the responses exceeded our expectations. Would definitely recommend this product.

1 month ago

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Alma Luna Covina, CA

My grandmother is 94 years of age and we decided to get the alert for after she fell in the restroom. My grandmother lives alone n we do not want this to happen ever again. Medical Alert was very much helpful once it arrived. They care about people and were very

1 month ago

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Edward Bayard Salem, MA

We have been very impressed and pleased with the reliable functioning of the MobileHelp equipment, and with the prompt and very professional and courteous response of the operators when have (accidentally) activated the fall button pendant or the emergency button.

1 month ago

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Burgess E Dellinger Lottsburg, VA

extremely helpful w/ set up, when we have called w/ questions. Only suggestion is for hard of hearing-my father in law is using this and when he sleeps and removes hearing aids he didn't hear it when he accidentally set it off. I would recommend a strobe to the base unit

1 month ago

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Judi Brenning Pickerington, OH

IT WORKS!! My husband set his pendant off accidentally and because his mobile unit holder was on his belt and he was in a noisy club, he didn't hear the call to respond. Next thing you know the emergency squad was there....loving that GPS feature.

1 month ago

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Paul Peraino Antioch, CA

Initial Customer Service Rep was informative, detailed, professional. Once unit purchased, set-up and TESTING was not difficult. Emergency assist staff confirmed quickly TEST results received. Follow-up with MobileHelp easy by phone, and email contact. Added 'fall detection' device, has proven effective within 60 days after purchase-- and grateful for this option

2 months ago

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Megan Tozier Pataskala, OH

It was a very responsive service and worked well which helped give me peace of mind. I'm a more active client yet a fall risk with a toddler and big Great Dane. My kiddo and dog kept setting off the multiple devices, making it a little frustrating. For the same price per month we decided to get a smart active watch. Your company didn't have a watch option with the fall service that I needed plus there's a lot more apps that I can use and features I can use with my smart phone. Your product is simple and would work really well for a less mobilized and in need of less technology kind of client. The system still worked really well.

2 months ago

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Lori Wise Summerville, SC

I haven't had Mobile Health long, but they've already helped me multiple times. They got help for me when it was needed and it didn't take long at all. The fall detector keeps track of how many times I fall and has helped me realized just how bad it was. Their customer service is flawless. It's well worth the money. It's already far surpassed the cost for me. I think it will be for you, too. I highly, highly recommend them.

2 months ago

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Sharon Wolfe Marysville, WA

It was so easy to get started with MobileHelp. Th we people I talked to explained everything clearly and answered any questions I had. The system I chose came in two days as promised. The instructions were easy to follow and when I called to ask questions they were quickly answered. I have a system with fall detection and I accidentally set it off. The call went thru and was answered immediately. I had another company before MonileHelp and theMobile Help is the best. I would recommend them if you are thinking of getting a system like this. n

2 months ago

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Carol Renner Portland, OR

Twice, in learning to use the equipment, my alert went off. A phone call came immediately for help. One of the times I didn't get to the phone on time, and as I was getting back to the operator, my door bell rang and medics already arrived to help me. They were very kind even though it was a false alarm. I have confidence that if I should truly need help, it will be here within minutes!!!! e

2 months ago

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Deborah v. Mesones Silver City, NV

Customer service is prompt, very responsive and all personnel very polite. Faster than I could respond, my cat hit the safety necklace setting off my alarm. Instantly a voice came over the speaker ready to alert 911. I stopped the process and was so embarrassed, but the nice person assured me that all was well and allayed my concern. I am so impressed how quickly there was response and how comforting was the responded. I know I am safe with this company and it's devices and personnel.

2 months ago

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JACQUELINE MARSHALL Garden City, MI

Very helpful customer reps, explained everything in a way you can understand and they took their time. When I had an issue with the fall protection necklace being too sensitive for me, they helped me right away. They sent out the necklace where you have to push the button in a very timely manner, with no extra cost to me. Very good customer service.

2 months ago

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Evelyn Willis Kerrville, TX

the primary phone number was incorrect even though provided the correct number. This had to be a mistake on the setup person's part.

6 days ago

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Kristen Lund Shelby, IA

We were needing a new device for my grandmother. The representatives were helpful and answered every question we had.

6 days ago

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Pamela S Monday Grand Rapids, MI

They were extremely friendly and helpful from what to order for my parents to making sure we had everything set up correctly

1 week ago

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Celestia Hall Englewood, NJ

It responds very quickly and the medical responders respond very quickly. Had to get use to the pendent because it was very sensitive.

1 week ago

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LRZ

I have twice tested the fall detection and it did not alarm. On another test,, it took a long time, I would say five or six minutes, before someone responded. When I complained about the slow response she became quite defensive. When I was having issues with my neck pendant lanyard, it took three shipments before they sent the correct lanyard, the first time sending me the exact same lanyard I had the issue with in the first place. But tonight was the last straw. It wasn’t until the third time that I tested the fall detection by dropping the pendant on the floor before it finally alarmed. “Fall detected, contacting emergency responders” repeated over and over for close to ten minutes while the ring of the pendant in the charging cradle was circling red and then suddenly it turned green (the normal charging status) and stopped announcing an emergency. After about another five minutes, while the ring remained green, I got a response to my emergency test. I was totally confused as to what had just occurred and explained the situation to the responder. She became rude and said that there was no record of my alert earlier. If that were the case, why did she respond now in the first place? The more I tried to explain what had happened, I became more and more frustrated as she became even more nasty and rude. I guess I’m just unlucky seeing how virtually every other review reflected a very positive experience. I just called Medical Guardian and, after being treated with courtesy and respect, signed up with them. Once I get my new equipment, it will bring me relief and joy to be rid of Mobile Help for good.

1 week ago

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Reply from MobileHelp

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to give you a call to help review the equipment with you and resolve these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

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Virginia Hurlbut Houston, TX

Haven't had my alert device long but customer service rep was so friendly and helpful setting me up. Response was immediate when I accidentally pushed button on necklace.

2 weeks ago

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Aymin Kathleen Etters, PA

Shortly after I got set up and use it. I accidental dropped the fall detector the main monitoring place was contacting me with in 1 minute to see if I was ok

2 weeks ago

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Pam Silvey Essex, IL

So far they have responded quickly and kindly even tho each response has been a mistake on my part. I feel that I can trust if/when I really need help.

2 weeks ago

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Ray Reyes Chula Vista, CA

My father in law has the fall protection unit in addition to the regular adio unit and he fell in the back yard when nobody was home the device called 911 he was checked out all was well . Worked great!!!

2 weeks ago

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Marsha Gunderson Bellevue, NE

When I called, the salesman was extremely knowledgable, helpful, & friendly. When I've called Customer Service, they answer my questions and are caring and helpful and friendly.

1 month ago

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Rita Calixto-Jarvis Tularosa, NM

My husband was with the program for about a week and a half, and they called me when he fell one morning. It's important because I work an hour away from home, and he's there all by himself.

1 month ago

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Richard Furlong Lockport, IL

They were so helpful on the phone, getting the information,. upon making a decision there was no problem they were very informative and when I set it up there was no problem. It was as easy as they said

1 month ago

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Verified Customer

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star star star star star

Jo ann Roberts Attalla, AL

This is for my aunt. She had fallen unable to get upon respond to rep.I was contacted immediately and able to let them know her condition. I appreciate the quick response and was able to get her up. Thank you so much.

1 month ago

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star star star star star_border

Clarence e. Martin jr. Hannibal, MO

Simply because I believe them to be a caring company, and they will go out of their way to work with you. I'm living proof of that. So I think they are a really great team to be on! I highly recommend them to any one in search of their independence. In closing, I want you to have a nice day.

1 month ago

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star star star star star

Myra Griffin Palatka, FL

we live in the woods and the reception is not always best here. The reception here for Mobile Help is great. This system also makes you feel safe. NOTE" I did refer someone to your company, which they also purchase the Mobile Help, but I did not receive the $200 for the referral, as I was told.

2 months ago

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Verified Customer

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star star star star star

Marianne Trainor Turtle Creek, PA

I’m new to Mobile Help and have not had any emergencies to use it. I can say that the necklace is small and comfortable to wear, and the other piece fits nicely on an end table…it’s small and the lights on it are bright enough for anyone to see. Ordering it and setting it up was easy. I don’t know how to answer the rest of the questions.

2 months ago

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Verified Customer

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star star star star star

Andrew Stevens Tacoma, WA

While learning and trying to figure out how mobile help worked I sent probably oh I don't know four alerts to mobile help and they were very understanding and helpful and explained the way that it works and I thought that was great I know they work and I'm happy with that

2 months ago

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Verified Customer

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star star star star star

Karen Los Angeles, CA

Representative were informative and was able to answer all my concerns and questions. The equipment came on time and I appreciated the tracking of the package. When I called customer service everyone I spoke to were so nice and helpful. They never made me feel that my questions were ridiculous or unimportant.

2 months ago

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Verified Customer

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star star star star star_border

Betty bynum Riverhead, NY

My mom accidentally push button unawear and didn't hear the operator asking was she alright. Myself and my other emergency contacts were alerted beside the police dept. My mom said she look and a lot ot people were at her house and she didn't know why until she was told that she must had hit the button by mistake. So we all know how the button works in a real emergency thank you medhelp

2 months ago

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Verified Customer

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star star star star star

Frances L.Trotter

the response time is excellent. weather the notification is false alarm. customer service representative answers in an expedient manner to the call. Quality of products are easy to wear. No buckles are clasps that maybe to hard to secure monitor.

2 months ago

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star star star star star

Cheryl Belle Fourche, SD

The sales rep.was very helpful and informative.He waa not pushy at all and made sure all our questions were answered. With MobileHelp all areas are covered from falling, showering, and being in or away from home. Setting up the units and testing them came with good instructions.

2 months ago

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