Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract
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Every time my mother has needed help, they have been quick to respond.
Very good. Person was caring and took the time to explain everything to me!
Friendly and helpful discussion with agent.
Tony M was very helpful and answered any question I asked. Was impressed with his knowledge of Mobile Help and I signed upgreat!
Lee was very knowledgeable, friendly and understandable on the phone.
Because they are a great company. Very helpful knowledgeable and professional
My mom likes the wrist band . It seems the best for her to wear. She is very happy with it. She didn't want it at first but now she does things and feels safe doing them !!
Everytime works properly and they respond quickley
Professional and timely. Bought service for 87 year old mother and she is very pleased!
JoAnne Renee Bryant
I called to MobileHelp to cancel my membership due to a job loss. I wasn't going to be able to make the monthly payments. The associate that handled my call advised me that there was another option that I knew nothing about. She processed the "solution", gave me a confirmation number, and I am well pleased with the results. I will definitely refer MobileHelp to friends and family due to the professionalism, and the aid I received on my call! Thank you, MobileHelp.
easy to set up, good help on line. bracelet comfortable, not into necklaces, but it is attractive. have not had a reason to use it.
The price and the stuff you get when you order. They great working with you
Great customer service and speedy delivery. First fall led to quick response.
We’ve only had a couple of experiences with them but they were very helpful and were able to help immediately. It is for my mother. We like that with her to the cottage away from her home so she can travel with it
The people respond immediately. It seems to be accurate.
They have great customer service. They have been very attentive even if it is not that serious, though one time when I tested it, it didn’t register.
I like knowing that it helps me all the time. I would say that the equipment is pretty good. It has been good for me.
It’s a good system. It is simple to operate. I feel comfortable with it.
So far I’ve had immediate responses when I accidentally set off the alarm. I have been satisfied with it. I am happy with cost even though it is expensive.
My husband feels safe with it. We like that we can go anywhere we want and it keeps track of where he is in case something happens. We had a little problem in the beginning but they were right on the phone letting me know what happened.
I like the wrist band because I don’t have to wear the little thing around your neck. It is heavy.
When we tested it, they responded very quickly. It works very well. I like that they gave us several options for the fall button.
It activates falsely and one of the people on the telephone was rude.
It is there in the middle the night and I can have it in the shower.
I am not sure it is good for dementia patients because they play with the buttons. One time my dad was playing with it and it went off and they called immediately and asked if her was okay. They always answer and are helpful.
It's very good. I have fallen and they answered right away. I never had one that did that before.
I like everything. Everything is fine. I don’t have any problems with it except I think it is a little too expensive.
The company seems to be fine. I think it is really good.
Customer support is very helpful. It went very well when we tested.
I like it. It makes me feel more secure. I fall often and if I fall when my husband is not there then that is really bad. When we tested it, it was fine and clear.
Sent it back. The server was AT&T and they were a lousy carrier. I was getting false signals and then I was getting no signals. I found it to be unreliable.
Reply from MobileHelp
Aug 05, 2020
We are sorry to hear that you do not have strong coverage with AT&T in your area. We also offer a landline option for those who live in an area with poor cell coverage. We would be happy to discuss that option with you. Give us a call at 877-827-6207.
Even when it is a mistake, they respond very quickly so I am happy with the thing around my neck.
You’re supposed to test it every several weeks and when we have tested it, it is very successful.
It’s convenient. It was easy to set up for my mother in law to understand. We tested it when we got it.
I love my medical device because of the excellent service. The representatives are very nice.
They’re very helpful. You don’t have to wait on the phone too long when you call customer support. I like that the device had a wide range and that it is easily set off.
Customer service has been really good about everything.
They are very friendly and helpful. I know if she needs they are all over it.
I certainly assume they are very trustworthy. I like it because it is comfortable to wear and it doesn’t get in your way. Sometimes it goes off without your knowledge but I am still getting acquainted with it. Other than it works fine. It is easy to test and it seems to be a good value for your money.
Very happy with the service. It gives me security. When it went off, they were very prompt to answer.
Absolutely everything they said they were going to do, they do. They are prompt and we can understand them. I like that the device is easy to use. I had to use it once when I was getting out of bed and they came out which was very nice and comforting.
I like the features. One time I set it odd and I was able to hear it from the bedroom to the living room.
I wish the device was all one piece so I didn’t have to remember when I left the house to get the cellular transmit part but it has performed as it is supposed to and they have done what they promised.
They call back soon after the emergency button is pushed. If is affordable and I like that I can take it anywhere.
Great company! I am very impressed with everything they do such as its responsiveness and their customer service.
It is quite valuable to me is because it gives me peace of mind. Everybody is friendly and helpful. I got a response right away when I set off the alarm.
Right on the ball several times. It’s handy. I know it works and they respond immediately.
Very sensitive and I realize that is a good thing. There was some problem was I supposed to talk to the land line connection but that was my fault.
Makes things safe. If something happens you guys are there and are very helpful. I am happy with the equipment.