MobileHelp

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MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

The Good

  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center.

GPS Satellite Tracking Technology

MobileHelp's focus is GPS satellite tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are, but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both their in the home and away units ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. 

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. Read MobileHelp reviews below to hear from experiences of actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

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User Reviews

4.7

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6067 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Mrs S
February 14th, 2019 DETAILS
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A little pricey but they answer quickly. The mobile unit charger did not work...had to get and wait on a new one. Customer svc excellent. Fast response time.

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Jessica Dunham
February 14th, 2019 DETAILS
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On time fast nice people will used again thank you.

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Reply from MobileHelp

Feb 14, 2019

Thank you Jessica for your kind review! Is there anything we could do to earn a higher score from you? Kind Regards, MobileHelp

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Steve
February 14th, 2019 DETAILS
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The product arrived as advertised. The equipment is easy to set up and is very user friendly for elderly customers who tend to get confused. Wearing the waterproof wrist button 24 hours a day equals 24 hour protection. The price for the cellular duo package is less than $10 per week. Well worth the comfort of knowing that a loved one has an additional layer of protection if injured. I would recommend this product!

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Connie
February 11th, 2019 DETAILS
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Everyone I have talked to has been wonderful and extremely knowledgeable .

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scmemaw
February 11th, 2019 DETAILS
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Super service from my first contact with them. Also USA based and I can understand the people working for them

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Michael
February 11th, 2019 DETAILS
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Ease of setup of equipment, and wireless connection for emergencies

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Shirl
February 11th, 2019 DETAILS
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They are prompt at answering alarms, they are polite, professional and helpful. When I first got my system I had several false trips and I felt guilty bothering them, but they never complained and always wished me well. There quick response to alarms give you the feeling of being completely safe. Everyone I have spoke with at the offices and most of all the central station have been wonderful. Many years ago I worked for Doyle Security as a dispatcher and I know the importance of their jobs and they do it well. I am very pleased with the service and would highly recommend it to anyone.

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Gwendolyn Heckard-Lair
February 11th, 2019 DETAILS
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Have not had to use them for an emergency yet, but they responded, quickly, during testing

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MilasMom
February 11th, 2019 DETAILS
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Total professionalism of US-based customer service team.

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Dorothy Wright
February 11th, 2019 DETAILS
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it is everything i thought it would be and more ---i feel safe and confident utilizing the devices and talking to the responder when the device has indicated i need helo

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Cece
February 11th, 2019 DETAILS
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Easy to work with, dependable, easy to use product. Adm my "watch" is attractive enough so that not only is it reliable, it makes folks think it is one that tracks my steps! LOL!

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Cleveland Williams
February 11th, 2019 DETAILS
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Device works exactly as advertised with speedy first responder notification

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Bev Simon
February 11th, 2019 DETAILS
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The response time to an alert is terrific

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Robb Burlage
February 11th, 2019 DETAILS
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Attention to every detail, courteous responsiveness

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Winnable Brady
February 11th, 2019 DETAILS
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Because it was easy to set up and when you call you always get a live person to see answer your questions. They call led me to make sure it was set up correctly for me. Wonderful too work with.

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Thomas Bradshaw
February 11th, 2019 DETAILS
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Easy to reach. Quick about alarm good customer service

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Nancy Turns
February 11th, 2019 DETAILS
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Like the product The people are nice and helpful

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Carol
February 11th, 2019 DETAILS
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Immediate help with kindness. Excellent equipment.

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Shirley Greenwood
February 11th, 2019 DETAILS
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They had all the features I was looking for, especially the mobile device and wrist button.

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Melissa
February 11th, 2019 DETAILS
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Not even a month after I got it for my father, he had a bad fall and broke part of his neck. Luckily, he remember he had his watch button on him, pressed it, and immediately the family was notified and emergency services were on their way. I honestly don't know what he would have done without it because no one was home at the time.

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Barbara Cox
February 11th, 2019 DETAILS
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The folks I've been in contact with are knowledgable, very helpful, easy to reach and patient.l

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sankie
February 11th, 2019 DETAILS
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I accidentally pushed my wrist button and five people showed up within 10 minutes. I understand that you usually call me before anyone comes, but I do not think you did. However, everything worked out well and I am satisfied.

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Randal Hundley
February 11th, 2019 DETAILS
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Great product. Friendly, efficient service.

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Robert Gonia
February 11th, 2019 DETAILS
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Very nice and helpful staff.went above and beyond to make sure everything was set up right and we were comfortable!

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Donna from Racine
February 11th, 2019 DETAILS
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Just wish the 2mobile device plan was available. They advertise it but you can't get it yet.

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Jane
February 11th, 2019 DETAILS
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Explanation was great and everything went as they informed it would. Supplies arrived very promptly

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Greg Jordan
February 11th, 2019 DETAILS
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Very simple set up and good support. Worked right out of the box and easy testing.

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Ray Onyett
February 11th, 2019 DETAILS
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prompt, courteous aervice. Had my interest at heart. No contract.

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woody
February 11th, 2019 DETAILS
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I could not ask far more. I have my 91 year old mother using this. It has gone off a couple times at night. unknown as to why. My mother wears around her neck.They have called and been very nice to ask if all was ok. If nothing else I know this works. After awhile u forget about it.

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Marvin
February 11th, 2019 DETAILS
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Well haven't needed so far but when I tested it got a response right away.

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Ana
February 11th, 2019 DETAILS
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Always there to help you! Even when you make a mistake and give a wrong alert, the assistance is immediate.

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Gary
February 11th, 2019 DETAILS
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Location doesn't work well on app when checking on my mother.

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Emma
February 11th, 2019 DETAILS
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Because they are there if there any sound that could be a fall in a few seconds

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Paul Pedersen
February 11th, 2019 DETAILS
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Works as advertised both times it was needed. Quick response each time.

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Darline
February 11th, 2019 DETAILS
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Fast, accurate, and dependable. I have a sense of peace knowing my mother is protected.

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Mr. George F. Saddler
February 11th, 2019 DETAILS
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Long wait to contact when called or needed for help or advice.

MobileHelp Logo

Reply from MobileHelp

Feb 12, 2019

George, It was a pleasure speaking today. We are happy that we were able to address any concerns or questions you had. If you need any additional assistance, please contact Customer Care at 877-827-6207. Best Regards, MobileHelp

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The Temples
February 11th, 2019 DETAILS
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because it is protection at home and away and with GPS they will always know where we need help.

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Thomas
February 11th, 2019 DETAILS
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Accidential actuation of the button caused an operator to contact us and the problem was described. It was appreciated that someone contacted us quickly.

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Janet Ringel
February 11th, 2019 DETAILS
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They have always been very helpful with me. And carring.

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Anonymous
February 11th, 2019 DETAILS
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When I call to test my equipment, the customer service person was very helpful. I told her I was going to Hawaii. She advices me to try the equipment there. I did and someone was helping me promptly. Your company is very trustworthy

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Susan S.
February 11th, 2019 DETAILS
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All interactions with Mobile Help have been informative & helpful.

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Nikki
February 11th, 2019 DETAILS
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Service is excellent, all questions are answered n explained. Friendly n professional techs, n they are very serious about making sure equipment is working all the time.. I feel safe and secure..

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Carol Sue Smith
February 11th, 2019 DETAILS
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Quality of customer service as well as quality of the product itself.

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Scott S
February 11th, 2019 DETAILS
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Great service. No wait time. Craig is an expert that can handle complicated phone issues.

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Keith N
February 11th, 2019 DETAILS
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Simple device to install and use. Excellent customer service.

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Judy
February 11th, 2019 DETAILS
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Phone help: patience and clarity getting info andsetting up, available for questions later on, immediate calling when button went off. And when my mom decided against the wrist band, you sent the necklace pronto.

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Gene Feil
February 11th, 2019 DETAILS
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Easy to read and operate. Customer service is quick to respond.

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Diana Anastasi
February 11th, 2019 DETAILS
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They're very accurate and quick to reply with phone calls

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An unsatisfied customer. LRP
February 11th, 2019 DETAILS
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They have not resolved my problem. I'm still waiting for label so I can return the equipment.

MobileHelp Logo

Reply from MobileHelp

Feb 12, 2019

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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MH Giddings II
February 11th, 2019 DETAILS
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Trust! Happy! Secure! Pron to repeat! Genuine!

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