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MobileHelp

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11,547 User Reviews

9.5

Overall Score

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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MobileHelp

Be someone’s hero, every day. Deliver legendary service, every day. We empower our customers to be their own hero by providing products and services to help them stay healthy. We also give our customers the confidence to live the independent lifestyle they choose.

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Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

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Star Rating

4.7

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11,547 Reviews

Review Breakdown

5 grade

76%

4 grade

16%

3 grade

5%

2 grade

2%

1 grade

2%

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Featured Review

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

1 year ago

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Featured Review

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

1 year ago

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Carol Renner Portland, OR

Twice, in learning to use the equipment, my alert went off. A phone call came immediately for help. One of the times I didn't get to the phone on time, and as I was getting back to the operator, my door bell rang and medics already arrived to help me. They were very kind even though it was a false alarm. I have confidence that if I should truly need help, it will be here within minutes!!!! e

1 day ago

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Deborah v. Mesones Silver City, NV

Customer service is prompt, very responsive and all personnel very polite. Faster than I could respond, my cat hit the safety necklace setting off my alarm. Instantly a voice came over the speaker ready to alert 911. I stopped the process and was so embarrassed, but the nice person assured me that all was well and allayed my concern. I am so impressed how quickly there was response and how comforting was the responded. I know I am safe with this company and it's devices and personnel.

1 day ago

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Cheryl Belle Fourche, SD

The sales rep.was very helpful and informative.He waa not pushy at all and made sure all our questions were answered. With MobileHelp all areas are covered from falling, showering, and being in or away from home. Setting up the units and testing them came with good instructions.

1 day ago

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Andrea Hattler Bramson Bluffton, SC

It is a blessing and a curse. My husband with Parkinsons should wear it all the time, but often refuses which makes it a useless tool. The strength of the speaker at the base unit is not strong enough for him to hear on the other side of the house. So if he triggers the system he does not even know and could result in a false alarm. It has, by and large been handy and we appreciate the connectivity.

1 day ago

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JACQUELINE MARSHALL Garden City, MI

Very helpful customer reps, explained everything in a way you can understand and they took their time. When I had an issue with the fall protection necklace being too sensitive for me, they helped me right away. They sent out the necklace where you have to push the button in a very timely manner, with no extra cost to me. Very good customer service.

1 week ago

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Dawn Gloeckner Wilsonville, OR

My mother in-law pushed her button by accident and you called me since she didn't answer. Glad she was ok. It also gives her security knowing someone is there so quick. Thank you

1 day ago

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Vickie Ayers Chipley, FL

I had locked myself out of my house. My phone was inside so I had no way to call my daughter for help. So I had my wrist button on and pressed it. A neighbor came by and got my door opened. Then my daughter called and said your company dispatched help. TheEMS arrived. I am so thankful for the quick response. Many Thanks

1 week ago

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Judy Love Eagle, ID

The staff member I called when I was trying to set up the equipment was beyond patient. He stuck with me until I figured it out - it was my error in the easy process of setting it up, but finally I realized what I was doing wrong. I sooooooooooo appreciate his patience .

1 week ago

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Francine Roth Little Falls, NJ

I have accidentally set off my fall detection button and received a call very quickly to check on my well-being! Very efficient. Also, I called to have Mobile Help to ask me to help check my equipment and found the service very friendly,helpful and patient! Excellent service

1 week ago

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Anita Grimes McGehee, AR

Pleasant and courteous agents made it easy to get signed up. The product is so simple to set up. Very affordable When my mom had a fall recently I was contacted immediately and even though emergency responders had been already been dispatched by them the rep stayed on the phone with me while I went next door to check on my mom. The agents are all very easy to understand.

2 weeks ago

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Shirley Luzier Alamogordo, NM

I am 90 years old and used your service on 10 May 21 when I fell in my living room and hit my forehead on my walker causing it to bleed. I was instantly connected to a person and explained my situation. They requested an ambulance be dispatched to my home for assistance. They also called my daughter to tell her what happened. She was able to get to me before the ambulance arrived and access the situation. When the EMTs arrived, she told them what she had found out about my fall and requested they transport me to the local hospital to have my head checked in case of a concussion or other issue going on. I was taken to the ER at GCRMC and my needs were taken care of immediately. When my daughter told me she signed me ip for Mobile Help 24 hour Emergency Monitoring, I told her I didnt feel I needed it, but I was so glad I had my pendant on when I fell and I reached help in a matter of minutes after pushing the button. It would have been extremely difficult if not impossible for me to get to phone to dial 911 considering where and how I landed after the fall. Having the Mobile Help was the best thing my daughter could have done for me so I can remain living independently in my own home and not worry so much about the what ifs. My solution is only a button push away for needed assistance should I fall again. I am very satisfied with the service from Mobile Help and highly recommend it for anyone that has a loved one living alone that they worry about their safety.

1 month ago

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Chasey Englishtown, NJ

My alert is malfunctioning and a new one is being sent to me. I was reassured my device will still work but work Tech was very helpful but wonder how often this my occur. I will check on my 30 day return policy

1 day ago

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LAURA GRAF O'fallon, MO

Have not had to use fortunately except once when Dad pushed by accident. They alerted me and emergency services so that was great! However when we have tested the button, it took awhile to answer.

1 day ago

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Joanne Sanford Jackson, WI

I have only been with MobileHelp a short time but I have had to call them for certain question s and each time has been an easy experience. It's like talking to someone you have known for a long time. The tech's are very helpful and wonderful to talk to. You always can get an answer quickly and easy.

2 weeks ago

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Keith St. Clair North Jackson, OH

The system is complicated for people in their 70's+ to fully understand. There are wrist bands, a fall pendant, a mobile device and a base unit. Only one actually tracks falls and if you're out of the house, you need the mobile unit. But the wrist bands don't track falls. Try explaining this to someone who doesn't know technology and is in their late 70's or older. Then expect them to remember it, even if they seem to get it after explaining it a few times. Not easy. Also, if there is a false alarm and someone reaches out over the base unit, if it's too far away they can't hear it or the base unit can't pick up their response. Small houses or apartments probably work better than a big house. A solution is needed for bigger houses because if you're not in the room with the base unit, there's no sense in even trying to respond.

2 weeks ago

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Reply from MobileHelp

Hi Keith, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. If you have our automatic fall detection, there is a physical help button on this device, therefore the user would only need to wear one help button at a time. Our Technical Support team is always happy to help with any equipment assistance needed. What would be the best number for us to reach you on to further assist with your account? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Abby Walker Lewisville, NC

We were using another company prior to moving to MobileHelp. Whenever there was an issue with the product- it was near impossible to get a resolution in a timely manner. We rely on MobileHelp because phone calls are answered promptly and the customer support is outstanding. The costs are competitively priced. I take comfort in knowing that my loved one has MobileHelp.

1 month ago

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Steven La Porte City, IA

I haven't had to use my MobileHelp alert as of this time, but living alone it does give me comfort knowing that help is only a push of a button away. I have the wrist band and suffer dizzy spells from time to time. Needless to say, during a dizzy spell dialing a phone for help is impossible. Now all I need to do is push (or slap) the button on my wrist band.

1 month ago

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Mary Evelyn Bell Annapolis, MD

...bought MobileHelp for my sister. Adrian could not have been more helpful and was not the usual, pushy salesman type. He seemed genuinely interested in helping me. Within a week or two after the system was set up, my sister had a bad fall and broke her ankle. She was able to summon help immediately and easily. I have already recommended MH to friends. Thank you, Mary Evelyn Bell

1 month ago

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jean layton Bridgeport, CT

too large & heavy the Carry Mobile Device or hang around neck * the NECK PENDANT scratched breast at nite & Both cannot be worn with car Seat belt on !or they set off alarm üî•When carry in arms the Pendent went off Got phone call too long with # while turning off alarm so EMT came they said Mobile **never cancels ** Need Alert that is easy Please respond or call me to discuss !

1 week ago

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Reply from MobileHelp

Hi Jean, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to further assist with finding a resolution for these concerns. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Mary Agloro Vancouver, WA

I haven't had an emergency yet but I've had a few false alarms, and the system seems to work well and the people cheerful and understanding. I feel safer having MobileHelp.

1 week ago

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Charles LaGesse Superior, WI

Customer service is exceptional. I quickly spoke to a professional who understood my questions and promptly provided answers. This is unexpected in a world of phone trees and scripted conversations.

2 weeks ago

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Bunny DeLucia Freehold, NJ

I had another company that I did not care for. When I called Mobile help the gentleman that set everything up was terrific and we have not had any problems since. I feel very confident leaving my mom home alone.

2 weeks ago

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Maxine Stewart Rising Sun, MD

It was advertised well. I find it tooo easy to activate while wearing which I have set it off twice unintended. When it is around my neck moving my arms putting on sweater or bending over it can too quickly be touched.

2 weeks ago

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Elissa Landi Wolcott, CT

I have had to call the monitoring center and the customer service center three times in the last month. Everyone was very patient with my questions and made sure everything we went over was understood and resolved. One operator was on the line with me for about 20 minutes resetting and updating my 98 yo grandfather's fall button and mobile unit.

1 month ago

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Eleanor Mazourek Port Saint Lucie, FL

I like the concept but have questions about how I am using it. Tried calling for further help but the person helping was trying to talk me into some promotion or something. I am afraid of setting it off, not sure of when to use which item & have not tested it to be sure it is working. Also not sure what phone # to call for help. Don't want to set off for an emergency.

1 month ago

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Suzanne Zerbe-Erickson Durango, CO

My concern it that if one is in another part of the house and the fall button accidentally receives what it thinks is a fall and it takes time to get to the monitor before EMT's are called. Don't know how you can get around this problem. The one time this happened to me you did call on the phone so all was well and I didn't fall. The good news is that you were quick to respond.

1 month ago

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Laurie Becker Cassville, WI

The service went down 2 nights ago just as I was getting ready for bed. I called customer care and I wasn't happy with the service I got. I had to unplug everything and the next morning, with customer care on the phone, it was just a matter of plugging everything back in. The chick the night before could have told me to do that and we wouldn't have been without service overnight.

1 month ago

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Carol Tomasch Catasauqua, PA

We've had several calls and a couple of false alarms in the first month or so and the response has been very good. We were slow in answering one time and we called off the emergency, but we did get a visit from a local police officer to check that everything was ok

1 month ago

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Iris Federal Way, WA

All my contacts have been so helpful in giving me all the information I needed to decide on getting this system. I did have a problem with the base unit battery not lasting as long as stated on the paperwork, but it was replaced immediately after I reported it and I received the replacement in a timely manner.

1 month ago

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Mary Swenson Nixa, MO

Talking to a live representative is at the top of my list. People there really listen for the most part. I moved here right before Covid-19 to help my daughter who newly divorced was about to be forced to live in her car or on the streets. Then after that first year she moved out and I haven't heard from her since. New to Missouri and isolated I didn't know anyone. And so if an emergency situation arises at least I can summon MobileHelp. It's tragic but I have to make the best of my circumstances. Thanks MobileHelp you give me strength to carry on.

2 months ago

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Scott Marshville, NC

We live in a very rural area and the units work very well. My mom (she’s 91) has set the fall detector off several times by mistake and the staff has been wonderful to work with. My wife and I get text messages whenever the unit is activated which is great. On Easter my mom did fall and within seconds it seemed the operator was talking to her from her pendant, we were there and were able to help my mom. The operator made sure she was ok before hanging up and resetting the unit. Thanks, we are more comfortable knowing the unit works and the staff are so friendly and helpful!

2 months ago

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Craig Blevins Loudon, TN

Shortly after mom got it she bumped / dropped the device and she and I were called right away to see if she needed help

1 day ago

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Linda Gardner Hartford City, IN

Helpful and courteous customer service when inquiring about the service initially and easy setup as promised.

1 day ago

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Herman Garnett Helen, GA

Have used MobileHelp with two family members and have found it to be a reliable and trusted device.

1 day ago

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Ruth Anne Loffredo Wayne, NJ

Very happy with system except that the fall button is super-sensitive, so I don't wear in bed or in the shower and rely on wrist band instead..

1 day ago

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Karen Beck Carnegie, PA

We were delighted to find MH notified us when Mom's MH notified when the electric went down. Critical when a patient is on oxygen!

1 week ago

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Melissa Chaney Anchorage, AK

I received a call that my mom had fallen and that MH wasn't able to contact her. They informed me that EMS had been contacted and was on their way to her house.

2 weeks ago

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star star star star star

Raezel Poplawski Austin, TX

They have been very attentive to my needs. They answered my questions, checked my system and resolved problems. The system worked, even though it was a false alarm.

2 weeks ago

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star star star star star_border

Rochelle Browne Encino, CA

I am relatively new to the system and so don't feel able to answer most questions. I rated customer service as excellent because to the considerable time spent by customer representatives answering questions and helping me set up

1 month ago

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star star star star_border star_border

Tonya Hawkins Waldorf, MD

The initial conversation/sales pitch went well however: 1. The names were spelled incorrectly on the contract documentation. 2. The equipment was shipped to the wrong address after two conversations with representatives ensuring that it would be shipped to the correct address. 3. I was not able to receive a refund of the $80+ it cost ME to deliver the equipment to the correct address after I paid MobileHelp $30 for overnight delivery.

1 month ago

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Reply from MobileHelp

Hi Tonya, We received your review and we apologize for any inconvenience you experienced with your order. We're glad to see that you were able to speak with our Customer Service team and that the package has been retrieved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we will ensure that you receive nothing less going forward. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being a valued part of our MobileHelp family.

Jun. 3rd, 2021

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star star star star star

Malka Gold New York, NY

The equipment works really well. This is most important to me since the previous such company which was so highly recommended (??) had totally ineffective equipment -- obviously not to be depended on for emergencies!!

1 month ago

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star star star star star

Kathy Leonardtown, MD

The device works well. My Mom feels confident about being alone. We have checked the connection throughout the house and works wonderfully. My Mom who is very hard of hearing can hear the monitor in every room of her house.

2 months ago

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star star star star star

Irlopez San Antonio, TX

Since we got this service for my parents 5 months ago, they have used it twice. MobileHelp immediately contacted them, dispatched an ambulance, and called me to inform me of the situation. I am thankful my parents have MobileHelp.

2 months ago

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star star star star star_border

Pam L Sun City West, AZ

Excellent helping me to pick thecorrect system that would work the best for my Mom's needs. Fairly easy to set up. Not the best instruction manuals to refer to. Instructions not complete or easy for a senior to navigate. Fall necklace very sensitive (which is better than not being sensitive enough), and we had set off several false alarms (including when my uncle took the shower/bathroom press button alarm out of the box).

2 months ago

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star star star star star

Steve Street Vinita, OK

Not one problem with the company, world like it should. Prompt service friendly people. Excellent customer service. Equipment showed up on time and is easy to use. I would recommend this product to all I come in contact with who may be interested in a service such as this one.

2 months ago

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Verified Customer

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star star star star star

Thomas David Hale Troy, NY

just asking where where are you going what are you doing and call him back and just say we are they say yeah we got you and within a minute so it takes the worry out of getting someone there at 2 a.m. or slicing your leg off or anything like that it takes the worry out of it

2 months ago

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star star star star star

Donita Barnes New Castle, IN

Affordable, very helpful, great system. My questions are always answered quickly and completely, the two times my grandson accidentally activated the system the response time was immediate. If you have people over or if you just have a lovely day with your computer in your backpack

2 months ago

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star star star star star

Dana Porter Virginia Beach, VA

Customer service staff are efficient and polite. Emergency staff are always quick and thorough when needed, and patient with my Mom if she accidentally pushes the fall button. This is a great service and I highly recommend it.

2 months ago

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