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MobileHelp

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LAST UPDATED: February 1st, 2023

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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MobileHelp

Be someone’s hero, every day. Deliver legendary service, every day. We empower our customers to be their own hero by providing products and services to help them stay healthy. We also give our customers the confidence to live the independent lifestyle they choose.

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

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Star Rating

4.6

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13,657 Reviews

Review Breakdown

5 grade

75%

4 grade

15%

3 grade

6%

2 grade

2%

1 grade

2%

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Featured Review

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

2 years ago

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Featured Review

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Verified Customer

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Teresa Singletary

Every time my mother has needed help, they have been quick to respond.

2 years ago

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Mary

The first two calls were great. However, Tuesday call didn\t go well. I called at 1 AM that I was falling and tried to get on sofa but failed. Forty-five minutes passed and I called again. Finally, Grady EMS showed up at 4 AM. They did inform me that all Ambulances were out and one was hard to get. Also, when they called dPhyllis hher ph read caller unknown. She lives right under m e and could have been to me less than 5 minutes. I will call tomorrow to see what happened.

1 day ago

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Linda Jefferson City, MO

My mother has only had this a short time and it may have saved her life! She had three vicious dogs circling her after killing her beloved little dog and couldn’t get away from them. She fought them off with a stick for over an hour and felt she was going to collapse. She called for help with her device and although the officer was too late to save her furbaby, mom was unharmed.

1 week ago

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jennifer contoplianos Daly City, CA

My family has had 3 incidents, two were accidental button push and Mobile Help immediately called and fire department was cancelled. The last call, my mom actually pushed the button and had the fire dept. came within 15 min. to help lift my dad up once he fell off the bed. My mom and sister cannot lift his weight so the pendent is doing exactly what we ecpected. he

1 month ago

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Carol Wisconsin Dells, WI

So far I am very pleased. Customer service is excellent. The equipment is nice and easy to use. Testing the system is easy and goes through each time I try. I have not had to use it for an emergency, so hard to predict, but I feel pretty confident that it will work as expected.

21 hours ago

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Gladys (client), Kim (neighbor) Benton Harbor, MI

My hearing impaired neighbor was never able to hear the response team talk to her through the device. She fell and was trapped between a wall and her tub. Another neighbor and I found her 5 hours after her fall. She was wearing her MobileHelp neck fob that detects a fall. I called MobileHelp to inquire if a fall was registered. They said she fell at 9:47 am and declined help. That can not be true because whenever i was with her testing the device she couldn't hear what was being said by the MobileHelp employee. I was assuming they would send the ambulance if they could not understand what was happening on my neighbors end. I was to be the next person they called, I wasn't. Very disappointing!!!

22 hours ago

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Clayton Wayne, NE

Like that the pendant is small and I hardly notice I'm wearing it. I like that I can weekly check to make sure it's working properly. It's so easy to check. I like that it has a GPS so that my location will be available if I need help and can't vocalize.

1 day ago

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Joseph Reston, VA

It appears to be working well, and I feel very comfortable having it. The fall protection seems almost too sensitive. If it flops slightly as I pull it out from under a shirt or jacket to be outside the clothes, it sometimes goes off. Also the low power seems to have gone off two times at about 5 A.M. If it actually is about to fail, that's fine, but if it is low but not failing I would prefer it go off at a more reasonable hour.

1 day ago

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Karen Birdsall Novi, MI

I chose MobileHelp because it does not require a landline, but works off Wifi. In my mother's rural area that was important. Also I needed fall detection for her and she loves the little wristband, which is so much less conspicuous than a necklace.

1 week ago

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sue roden Glouster, OH

This device gives me and my friends peace of mine. It is light weight and hangs around my neck with a breakaway cord. It does have a long charge and I put it on the charger every 3rd night for my peace of mind. I'm out and about in the community without the fear of falling and not getting help when I need it.

1 week ago

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Lydia Montoya Round Rock, TX

Upon receipt when my mother was in rehab, she did not wear the device and packed it in her suitcase. When discharged, 16 days later, we were unloading her suitcase from the trunk to roll.it in. No sooner had we reached the door when we received a call from MobileHelp asking if my mother had fallen. This was speedy and impressive!

1 month ago

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Suzanne Andetdon Lufkin, TX

They sure do answer a call quickly ; I just laid my u it down on the bed to get my top on & it went off. I answered that it wasn't an emergency but those operator questioned me to make sure that myself & anyone else in the home needed help

1 month ago

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Barbara Owen New Smyrna Beach, FL

I'm a new client & find my necklace very sensitive to send a fall message with little time to say i'm OK. Last week it went off when I was sitting in a chair talking to a young man about a new phone! I am not able to wear your watch as I have a very small arm. Only way I could wear it was at my elbow and that does't work. I like th pendent and would like tosen the watch back in exchange for another pendent.

1 month ago

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

2 months ago

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Rene Schoneman Toms River, NJ

The unit was easy to setup and easy to use. I find it costly and still have not received a call back regarding what I was told about the fall down detection. I have been waiting for that returned call after leaving 3 messages with customer service

23 hours ago

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Molly Moo

I am loving the GPS unit. It fits nicely between the "Girls" so it is always within reach. When I dress for bed I put on the bracelet. Always connected and feeling very secure. And it is half the cost of Life Alert system with GPS. And every piece is waterproof. No worries about dropping it into water.

1 week ago

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Cheri Gioe Ponchatoula, LA

Tonight my mother fell outside while I was in the house. Mom used her alert button and contacted the call center. The gentleman called me and stayed with me on the line until 911 took over and EMS arrived. While this was going on, we were contacted by the call center that her fall had been detected. I was so pleased that the system worked as advertised and the call representatives were professional, empathetic and caring. Cheri G. daughter of user Bettye M., Baton Rouge, LA

3 weeks ago

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Jane B Wayne, NJ

Customer Service is excellent. Purchased fall detection, thank goodness. Within one week of activation experienced a fall, MobileHelp responded immediately. With less than 3 minutes primary contact was notified and help was dispatched. Remarkable and worth its weight in gold.

2 months ago

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Zelia bailey Louisville, KY

Friendly, clear, concise, prompt when the button is depressed, the customer service reps are not just there for a sell, they take the time and allow you the time to make a decision. Also setup was easy and their people are people persons. Great call in selecting them

2 months ago

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RAYMOND LEBER Cuyahoga Falls, OH

Mobile help responds quickly with your emergency requirements. The Mobile Help unit can activate accidentally but your contact persons are notified immediately of the accidental activation. But if it is an actual emergency, they are also contacted immediately in advising those contact personnel of an updated evaluation of the emergency call from the MOBILE HELP unit.

3 months ago

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Pat Stewart Twin Falls, ID

I've been surprised how sensitive the device is. Once, I sat down too hard and the device indicated "fall detected" and other times I've apparently bumped the device and it sounds the alert. However, one time I did fall and there was no alert sounded; apparently, it must have had something to do with the way I fell. Though I felt severe pain in my leg, I was able to get myself back up and moving again.

3 months ago

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Letitia R. Guillory Brooklyn, NY

The alerts to charge are so helpful because I receive a text each time and I can always check in with my mom to make sure she charges the device. Also, we had a slight emergency and while I couldn't be reached the time, the operators were able to call the other emergency numbers as well as EMTS. Though they seem to have the incorrect name of the street.

3 months ago

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Ronald Queens, NY

The unit worked as specified ! It communicated with me as expected usually with a human ! I went thru a period of unbalance not worrying about not getting help !

1 day ago

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Eddie Dishman Braggs, OK

We have had service around three to four months now. It has worked for the most part. My mother fell yesterday and unit did not go off and the button wouldn’t call help. She fell again today and same thing did not work. So I called customer service and the rep I talked to did not seem to have a clue.very unprofessional in my opinion. They are sending her another unit out for her in the mail. I bought this service for my mother because I live quite a ways from her. So now am I going to have to wonder if this is going to work or not.

1 day ago

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Reply from MobileHelp

Hi Eddie, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. Please let us know if you have any additional questions or concerns, we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Feb. 1st, 2023

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Debbie Lambert Statesville, NC

I ordered the monitors for my Mother In July. My Mother passed away 8/2/22 and had never used the monitoring. Everything was still in the box. I received it the day before my Mother was hospitalized. After she passed away I called and returned everything in it's original packaging. I told them nothing had been used and everything was still in it's original packing. They told me they were sorry and would refund the money. ($233.70). I received a refund but it was only $134.73! They kept $98.97 just for no reason at all. I could understand if I had just changed my mind but my Mother passed away. I called and talked to someone about it and they said they would look into it and get back to me. I have been waiting for them to get back to me for several months now. This is bad customer service and it goes to show how little they think of their customers. They should be ashamed of themselves. If I could give them a zero I would. The "amazing" that was showing at the bottom of this screen was put there by MobileHelp. I tried to delete it but couldn't.

2 days ago

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Reply from MobileHelp

Hi Debbie, We received your review and we apologize for any inconvenience you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 1st, 2023

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Doug Ocala, FL

Actual fall detection. Operator dispatched EMTs to my mother’s location and they transported her for treatment. Follow up calls, emails and texts were sent to alert us. Pendant worked exactly as advertised.

1 week ago

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Judy

The lanyard is very heavy and too long. I have to keep the device inside my shirt or else the "fall alert" alarm goes off whenever I bend over to pick something up from the ground. I've fortunately had no occasions to use the alarm, but do feel more secure when I'm wearing it and going outside on the ice of my driveway.

1 week ago

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Tambra Luppino Mills River, NC

They have been very helpful and attentive when we have had questions. It is still very new but the service so far has been very good. Very good response time.

1 month ago

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Hazel Scarcello Galveston, TX

They have been right on it any time my devise was triggered accidently or once on a real fall. I'm 80 and they make it possible for me to be active and stay safe.

1 month ago

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Kevin Exton, PA

Today my mother's mobile unit activated and she did not respond to the mobile help call. You properly activated local first responders and contacted the emergency contacts on her list (Thankfully she is ok). Unfortunately, when I called you for more info about what happened I was waiting for 23 minutes to get through. This is unacceptable.

1 month ago

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Reply from MobileHelp

Hi Kevin, We received your review and we are happy to know that your mother is okay after this incident occurred. We apologize for the longer than normal wait times you experienced when attempting to get in back in touch with us after this incident. If you have not yet had a chance to speak with us, our Technical Support team will be happy to review the alert with you, and explain the best way to get back in touch with us in the future if this occurs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Helen J Lelievre Lubec, ME

have wrist button, while necklace is charging, you still have coverage ... no person "talking" to you in the middle of something! Good phone support for my questions and getting set up, didn't have to wait too long for a real person but whatever the real person had to do, that took lots of time and slow

2 months ago

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Carolyn Kraft for Elsie Bedrosian Fresno, CA

The above rating has nothing to do with service but it has to do with billing. My mom paid in FULL with her VISA by phone with the agent who signed her up for an entire year the day we ordered. She got a letter a few days ago stating that her bill was overdue. So now she's trying to follow up on your poor accounting. She's in her 90's and doesn't need this extra headache. Please follow up and clear up her account.

2 months ago

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Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for any inconvenience you have experienced with the billing for your account. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and resolving this issue. Thank you for being the most valued part of our MobileHelp family.

Dec. 3rd, 2022

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Rich Gergits Oak Lawn, IL

Customer service very helpful. Haven't actually needed to use the system yet but have done the testing and everything seems simple enough for my mother to use needed to use the system yet

2 months ago

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Susan Graves Vinemont, AL

My mothers battery was low and she received a message to charge her device and I also received a text message that it was low. My mother stated she feels safe with this new device.

2 months ago

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Char Elliott Yuma, AZ

Recently I did have a bad fall and MobileHelp immediately was aware of it and then notified my main contact person so they were aware of everything so there was no worry and made aware of what had happened

2 months ago

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Zimmerman Elkridge, MD

They were helpful in selecting the right device for my family and cost was reasonable. Mom found it easy to use and likes that she can send a test the device whenever she wants to ensure it is working

2 months ago

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Dana peterson Bossier City, LA

Quick response time. Don't know much else as of now, as I haven't had any accidents or falls. I do, however feel protected and that I'd be able to get help soon should I need to.

2 months ago

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star star star star star

David and Katie Way Northfield, OH

We dealt with Albert. He was very informative. Patient, and willing to answer all our questions. What he had to say was very believable. We were in the market for a system. This was the one for us. We bought the duo system to get coverage o both of us.

3 months ago

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star star star star star

Destry Pohlmeyer Brenham, TX

We looked into Life Alert first, but the cost was too high for my mother. We then researched more and found MobileHelp. We found this was a system she could afford better. It has worked well for her and she really likes wearing the watch on her arm.

3 months ago

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star star star star star_border

Debbie Koehn Pflugerville, TX

It lasts one day then recharge. If you ask the people about it they say it last 3 to 4 days without having to charge it. If you read the booklet that comes with it it recommends charging it everyday. We had two new machines and either both of them are faulty or the people you ask them about it don't know what they are doing. But they are good to respond if they think something happened at home.

3 months ago

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star star star star star

Debbie White Portland, OR

I've had 2 other plans, both said they have detection. Unfortunately before I got yous, I had a fall,my family was upstairs and couldn't hear me at first, when they came downstairs it was agreed I should go to hospital, I tried both systems and neither one worked.We ended up calling 911. That's when I found you. I haven't fallen again, but you product has gone off telling me "Fall detection enabled" so I know it works. Thank you

4 months ago

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star star star star star

Rebecca Davis Torrington, CT

I was searching for a medical alert provider for my recently widowed mother. I found you customer service to be outstanding and 100% transparent. The agent I worked with was so caring and knew the product he was promoting. We received the device as promised and could not have been any easier to set up. My mother loves the button and she feels safe at home alone. The pricing for the device in consideration of what service my mother is receiving is a bargain. Thank you for being such a great company that truly cares about its clients.

4 months ago

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star star star star star

Renate Neuert Grimsby, ON

Mobile Help came through. Mom needed their help and they answered within seconds. Mom had fallen and had a hard time breathing, so Mobile Help called an ambulance which took her to hospital. The person at the Call Center was compassionate and reassuring with mom. I am so glad we decided to buy these devices, just in the nick of time , as it turns out. If you think your loved one needs a device, chances are, your instincts are right. Don’t delay. Thank you Mobile Help for your quick response.

5 months ago

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star star star star star

Paula M Langenstein Sterling Heights, MI

It has been very easy to wear/use. Plus, I had a false alarm last week and the agent who answered the call was extremely patient with me.That went a long way toward my comfort since I still do not know how I generated the call. Apparentlyl I clicked the button inadvertently while putting the fall button device back in its cradle t o charge it.

5 months ago

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star star star star star

Anthony Bieller Loveland, CO

While my mother was getting out of the hospital I was looking for I was looking for something to help her when she got home. I Called life alert and wasn't really happy When the dispatcher couldn't give me any information but wanted to send me a brochure in the mail. My mother was due to get out the hospital in 3 days and I needed something quick.. I called medical health and talk to Thomas and he walked me through it and I set my mother up That day and being that she Lives in Florida it got to her in 2 days and we were able to set her up With GPS and Fall protection. We got her pinged and put it on charge. I'm thankful that this product is able to follow her when she leaves the house. And because she has had balance issues I'm glad also for the fall protection. She's had it over a month now and still wears it every day so thank you. I did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last weekI did have a friend of mine who came to live in one of my subdivisions that I work at needed the same help so I guess and she signed up and I helped her get set up last week.

7 months ago

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star star star star star

Thomas Hudgeons Orlando, FL

I wasn't going to write a review initially because we hadn't yet had to use the system thankfully. That changed the other day when my grandmother wasn't feeling well. She ended up being okay, but the peace of mind that the mobile help button provided was essential. She was away from her phone and it was the only option to reach out to myself and my father. The operators were very calm and helpful and got in touch with me within seconds. That real world test was worth the one year subscription alone. These devices are crucial for any person at a higher risk of falling or needing assistance at an unforeseen time. Thanks guys!

7 months ago

star star star star star

Debbie Sartori Fuquay-Varina, NC

So far so good. Have not had to use it to find out full responses and use. I am glad I have not, but do have peace of mind.

20 hours ago

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star star star star_border star_border

Laura Houston, TX

I believe my mother is frustrated by the device sensitivity. She still wears it mostly but she says if she even bumps it a little it starts send someone and she feels she has to try and run to the box to tell them she is ok.

22 hours ago

star star star star star

David Redwood Falls, MN

Great service, very helpful, easy to use equipment. Made sure we had what we needed and great follow up after the sale.

1 day ago