Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract
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Every time my mother has needed help, they have been quick to respond.
DALE L. PETERSON
Buyers Beware - I compared MobileHelp to Medical Guardian - The salesperson was a bit high pressure, but I think he was trying to provide me with good service & info. He kept reassuring me that it was 100% free if we cancel during our trial period - with the free trial and 100% refund, I agreed and ordered the top product for my Dad, who gave me a very tepid & unenthusiastic OK. I told him I was also considering another company, Medical Alert. He said no need to bother that MobileHelp bought them out and that they are all the same company operating multiple sites. I paid in full for one full year with the understanding that if something happened and my Dad was unable to use it, I would get a refund on that portion of unused monthly services. Ordered 10/28/20 – Took a week to arrive – Had to have a friend come the next week to set up. The first 14 days had no availability since it was not set up. Once active, my Dad tried for several days to get acclimated to the equipment, how he was to use it but said it was just too much for him to remember – basically he would not use it. I called 11/13 and spoke with Scott (My notes are 525 miles away so I’m going by memory but I have all my notes at home). I told him that I wanted to cancel as my Dad will not use it – Dad said there are too many things to manage as he is legally blind. Scott (my best recollection) said no problem, go ahead and keep for another 30 days and see if you can get him to feel more comfortable with it. That gave us 60 days, and I did not think I would be penalized. Another week that he did not use and I called and said I can’t get him to use it. Spoke with a young lady who said she would be out a label soon, that she needed to call the warehouse to get it sent. Should take about a week. Another week went by and no label. Called again and was told the same thing. I actually think I called a 4th time and was assured that within a few days, she would make sure that the label is rushed. We are now in December and I had a friend take (I think it was UPS) and sent all items back. Probably Mid December now. I had to call to make sure it was received and was told that it would take 30 days to get a refund. That surprised me but what was I to do? I followed all the instructions about getting the equipment back, basically unused, and met the 60 free trial detail that I was given. I called to follow up several times on credit and kept being told that it would be 30 days. On January 13. 2021 I got a credit issued to my card for $479.10. I paid $593.40 leaving a shortfall of $116.30. That is not a full refund that they guaranteed at the beginning. I feel like they took advantage of all aspects of getting the mail labels to me, and of refunding the full amount of $593.40. I write this only because I feel that I was either lied to, manipulated, and taken advance of. I will make sure I communicate with all who I know about my experience and will not hesitate to share that I was treated very unfairly. I plan to call the company on 1/19 since Monday is a holiday. Not sure what to expect but if they support me, I will change my rating to 5 if they stand behind their word. I give you my word, this was not a good experience.
Ease of set up, good customer service and everything was sent as it was promised.
Quick response even with my errors. Well informed when I ordered the product.
Equipment was returned on 09/09/20. I received an email confirming it was received by MH on 09/16/20 and to allow 30 days to process any “pro-rated credits to your bank”. Having heard nothing and passing the 30 day mark, on 10/27/20 I called and spoke to Rod at MH who informed me that indeed the equipment had been received on 09/16/20, but I was not due any refund. I questioned this as my 12 month contract expired 01/16/21 (I prepaid a year in advance) so that left 4 months on the contract. I asked to speak to a supervisor as this hardly seemed fair. Rod said he would have someone call me back. On 11/03/20 I received a call from Alex at MH who stated that some of the info Rod had given me was correct and some was incorrect. He stated I was due a refund of $49.90 which is the non promotional prorated amount due. He said the refund would be processed today and to allow 7-10 days to receive the refund. On 11/30/20 I again called and spoke to Jacquira who stated there was a credit of $49.90 on my account. I questioned this as my “account” was closed and equipment returned.I explained my 11/03/20 call to Alex and she put me on hold while she checked into it. She returned to the phone and said that she would expedite the refund and I should receive it in a few days. On 12/14/20 I again called as I had not received a refund. I spoke to Shawn and was told the check was mailed 12/11/20 and to allow 3-5 business days to receive. Not exactly “expedited” as I was told on 11/30/20. Check was received on 12/23/20. Customer service prior to purchase was wonderful. Calls were promptly returned and questions answered. After purchase, upon return of equipment (which was no longer needed as my mother entered a nursing home) customer service was non existent. I was given misinformation time and time again and felt totally disrespected by some of the agents. I realize $49.90 is not a great deal of money, but it is not about the money. It is about the lack of knowledge of your agents and the sheer fabrication of facts. I hope I never have to experience this again and would not recommend Mobile Help to anyone.
Reply from MobileHelp
Dec 28, 2020
Hello, We received your review and we apologize for the misinformation and inconvenience you experienced during the cancellation process. At MobileHelp we pride ourselves in providing a great experience to our customers, and we have forwarded your message to our upper management team for further review, and to help prevent this from happening in the future. Again please accept our sincerest apologies, and let us know if we can be of any further assistance, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3.
My mother used this and it saved her life 4x between 98 to 102.
Good help in time of need, assisted in answering my questions
Becky Burrows for Kathy Alexander
Always responsive, always helpful, always polite. Couldn't ask for more!!!!
Professional. Well trained on the equipment.
Great experience with them and answered all of my questionss
So far, every time it's been activated, it's been accidentally. However, immediately someone is asking, have you fallen, etc. It's great peace of mind.
Had to use them once and they were fast and efficient.
The price is very reasonable I like that I can cancel an accidental call. On the ccouple of times The calls have gone through It seemed to take a rather long time for the center to answer. I seldom use the wrist band, it is bulky and just plain ugly. The fall detector has caught 2 of 4 falls I have had. One trick I have learned is to wear the necklace backwatds so it isn't pressed when my puppy happens to put his paw on it.
They are quick to call if they suspect a fall.
Easy to use and friendly people to talk to and value for the cost of the products and services.
A wonderful service with immediate response times that cover all bases from, complete knowledge of your loved one to, having a feeling of security knowing your loved one has guaranteed emergency assistance at the push of a button...
Exceptional services great customer service very reliable. Would recommend. The only complaint is the price is a little high.
They were compassionate to our needs and very very fast to respond and get us set up.
I'm new to the system Everyone was helpful.
Great customer service. Easy to use. Quick response once the button is pressed. Easy to set up. Only took 20 minutes. Pretty much quick set up.
Help is quickly available. The fall device is very sensitive so I know it will work if I have a bad fall.
Two reasons. When I was learning how to test the equipment, your girl was extra nice and patient with me. The second reason is that I like the wrist band. It is comfortable and handy if I need to use it. I keep the neck button near the door and put it on easily whenever I go for a walk or a drive. I feel. Safe with them on. Another reason is that they were almost $10.00 cheaper than my last company.
I like MobleHelp because of their trustworthiness, and the fact that they want to take care of the elderly and misfortune individuals.
Very simple, easy to set up and use. My mother understands how to use. It gives me peace of mind to know someone will help her when I cannot be right there.
System has failed too often or fail is bad. That's the sales pitch for us to buy the more sensitive button. And it has failed us several times
Reply from MobileHelp
Dec 27, 2020
Hi Tori, We received your review and we're sorry to hear that your fall detection pendant has not been detecting falls. We apologize for any inconvenience and would like to contact you to further assist with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
they have been good to me when i hit the button twice getting used to the systym
The device was accidentally pressed and I was called by Mobile Help immediately
Very professional/caring staff and the equipment works great!
I have not had to use these services on an emergency basis - yet (thank goodness). Still, I have found Mobile Help staff to be very responsive when it comes to general maintenance issues. Their staff is quick to contact me and my selected contacts whenever my mobile units are low-charging, non-charging and/or offline: they ask first if I am ok. I like that. Also, their pricing for full services (mobile unit, fall detection, etc) was quite competitive.
So far so good. I like y'all. Why is there a minimum of 40 characters?
I like the equipment and the helpfulness of the technical support team.
I accidentally pushed the button and all kinds of things happened. I had telephone calls, I explained my mistake, they cancelled the ambulance. A friend arrived at my door, she had been called, was still in her pajamas and had a purse packed for going to the the hospital. I am a little afraid of pushing it again by mistake but know that if I ever needed it help would arrive. Thanks....
Helpful. Good product. We used it once when my mom passed out, fell off the toilet and dad and I could not get her up. Worked perfectly.
Had it 2 years ago before going to nursing home and used it a few times. Help was on the way extra fast. I have now come back home at 94 and living on my own. Wouldn't be here without it. Very reliable.
They offer a great service and the customer service is also wonderful.
Les Adkins. Client is Janice Adkins
My mother wears the devices and when it was tested I received a text message.
They are very helpful when you have questions and explain everything. I feel comfortable knowing they are with me at all times.
They are very courteous and helpful. Would recommend
It let's me know where my brother goes in case he gets lost.
Customer service is one of the best. The salesman I worked with was helpful and very knowledgeable about the product and designed the plan to fit our needs.
Easy to install. Customer service very helpful.
Answer quickly professionally courteous service
Very great response and great to work with.
Very happy with service. Donna was kind in answering my questions.
They were punctual and I am happy that they are friendly for me, as a completely blind person. I know my grandmother will be alright; even when a mishap occurs with the equipment; as with her personal care attendant cleaning it.
Great customer service and patient representative.
Very responsive when my mother and our family was learning how to use the pendants and equipment.
Easy set up and several different devices to use.
Maryann C. Dec
It is simply user friendly. I tend not to test it every week. I seem to get anxiety attacks for fear the test gets screwed up.