Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.
MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.
Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.
MobileHelp offers low monthly monitoring fees ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.
Read MobileHelp reviews below to see what customers have to say about the medical alert provider.
The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.
MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.
MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.
MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.
For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.
This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.
MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.
Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.
This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.
This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.
This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.
The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.
This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.
This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.
This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.
This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.
MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.
With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.
Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.
One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.
MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.
MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.
Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).
Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.
Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).
MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.
MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.
Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.
MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.
There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.
MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.
One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.
Call our recommended rep over at MobileHelp below.
MobileHelp Frequently Asked Questions
How does MobileHelp’s cost compare to other medical alert companies?
MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.
Does MobileHelp provide a money-back guarantee?
Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.
How much does MobileHelp’s equipment cost?
MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.
Does MobileHelp require a long-term contract?
No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.
Does MobileHelp offer an equipment warranty?
Yes, MobileHelp provides a lifetime warranty on all of its equipment.
Does MobileHelp offer fall detection?
Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.
Can MobileHelp work outside of the home?
Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.
Are MobileHelp reviews positive?
Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract
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Every time my mother has needed help, they have been quick to respond.
I tested it, it works great. The band I wear around my arm is burning my arm.
I accidentally set it off when I was trying to test it. They called back immediately. At that time I wasn't quite sure what to do, I didn't realize that I had to go to either the mobile or main device for them to hear me. Just wish that I didn't have to have two devices with me.
They've been very responsive and allowed me to postpone returning some equipment because of the pandemic situation. We were unable to sue the cellular option because we have no cel lreception at my parent's house so that's the only thing as I would have preferred to use the cellular option. We've tested it several times and the response was very quick. I think it's a very appropriate solution for my parents who are 85 and 82 and it's been reassuring knowing that they have the system to use because they still live independently.
They did a good job answering any questions and their products are nice.
It's technologically sound and just what we needed. The sales person I spoke with was very helpful and he answered questions. When we were setting up the until, the support we got from them was terrific. If an alarm would go off they would call and confirm it was just a test. It was fabulous.
I dropped one of the things off the table and it fell on the floor. Immediately they responded and I had to cancel. Very good, very helpful.
I've always had my questions answered. It makes me feel safe. They're very helpful, very courteous, they answer the phone right away. It's just a very well run company.
I like the fast service from the medical alert device.
I tested it last week and we talked to you for a minute and told you when the test was complete. It was easy to use.
I hate carrying around the other part of it to make sure I can talk to somebody. They respond as quickly as they can.
One time I pushed it was a false alarm. I rolled over in bed and the pressure turned on the alarm. In less than a minute's time they had a professional on the line with me asking if I wanted transport or whether I was okay or if I would like to have family members contacted. They were very responsive and very professional. My biggest fear is that I would inadvertently get an alert and have it pass your system and the ambulance would show up here ready to take me to the hospital but I didn't need to go.
I like that I have it available to me to use. So far they've been very responsive every time I needed them or if I'd have a problem and didn't realize that I had pushed the button or something, they're very good about helping.
I like the fact that I can leave my home and still be covered.
I've tested it several times and I've always gotten immediate response that I was testing and it worked out very well. It's almost a little too sensitive. It goes off very easily if I bump into something. I've gotten very good customer service help from them.
They gave me the kind of service I wanted and kind to set up. I tested it every month but I haven't used it.
I was driving early on when I first got it and I mistakenly hit it with my finger or something and it caem on immediately and asked if it was me and what happened. I told them that was a mistake and everything was okay. It works fine.
I always got good responses. At one point in time I was getting a lot of alarms with very little motion.
I've tested it several times and after I tested it then they say they'll call me right back but twice they haven't called me back. The few times I've used it it's been fine and I'm astisfied.
They were responsive to any questions I had very quickly. The few times I've called to order and then to check up on me, other people were very helpful and polite and speedily resolved any questions I had.
I've never had to use it and have had no difficulty testing it. Customer service is always very pleasant.
I have tested it and it takes some awhile to answer. I have no problem understanding them or them understanding me. They've been very nice when we talked to them. They don't get upset with me when I call to ask questions.
It's a great service and I don't have any problems with what I got. I test it every day.
When they called me it was very quick and they called back to check to see if my mother is okay.
I love that you send not just the deal that you hang around your neck, but its power button and the wrist watch and even the door lock. I was with someone else and they were charging me over thirty dollars a month for just the deal you hang around the neck and it wouldn't even stay charged. I feel more secure with the lock box on thedoor and feel better that when I got out and if I do have another fall like I had in February that I can get a hold of someone quicker than I did get in there. I accidentally pushed it last month and they were quick to respond to it so I was very impressed by that. The only downfall is the price.
I'm very happy with the services that you provide and the response time of the alert being activated. I like the ease of use. We test it weekly and the monitoring individual responds in a timely manner. We are happy that we found the best product for the best price.
They do respond to their calls. I get prompt attention. I like that I do have a wrist band and a necklace.
A couple of times we've had to use the service and they were very professional. My father in law just fell in the shower and he used it and you guys responded and sent the medical alert team and everything worked out perfect.
It's reallly slow in responding. I bumped it by accident and it takes a really long time before they actually answer. Close to a minute, which concerns me if it was a real emergency if I'm on the floor until they finally even answer the thing. I got the device two days before my daughter wanted me to move out from Massachusetts to Florida. I called and asked them to put my first month on hold til I relocated to Florida. They said no problem, but they didn't do it. So I called back when I got bills again. The point was they said sure we can hold it until you relocate and they did not do it.
It's very efficient. Once I guess I must have dropped it on the floor and they came immediately.
I don't like that when my husband called that the call button doesn't go off like we were told it would. I want to know why the fall activation feature doesn't go off when my husband falls.
I get answers to my questions immediately. Easy to operate, always with me. Tested it 3, 4 times and it's always gone exactly as it should.
Every time I needed them they were there. The people are friendly and efficient.
I've tested it twice and I can reach somebody quickly. It keeps me protected wherever I am.
I've used it several times and it's been efficient every time. It's easy to use. They respond every time I call.
I tested it to see if it was actually working. A representative came on and they were very kind and willing to help had there been an emergency. It's an excellent device. You're really compasisonate.
They've been very helpful and always friendly and they always handle whenever I need them. I like the mobile mini because my mother-in-law can go anywhere with it and it gives her a sense of security knowing that if she needs help it's just a push of a button away.
It's in the accessory that we purchased for her. Now I can't remember what it does but she has to take it with her along with the pendant that she wears and the watch that's on her arm and she has to remember to take it all with her all the time.
I tested it when I first set it up and it was tested just fine and was very easy to test. The only negative I have is I have it in my bedroom and it's very bright so I cover it at night time.
I've always had good luck talking to somebody and they help me. The size is okay. This has been tested a few times and they come right back and help her along with it.
When I first got it I tested it and they answerd it that time, it was fine. It makes me feel more secure.
It's easy to put on and I don't have to carry around anything. I haven't had to use it.
They were extremely helpful setting it up and answering any questions that I had. I like that I have two choices, I can wear a bracelent or a necklace.
I like the device because I can use it anywhere. They're really good at everything I needed.
I tested it when we put it in and then my brother had an incident one night and he pushed it by accident and they were really good. They came out and checked on him and everything was fine.
They were very helpful and friendly and quick service. We got the unit within a few days and everything worked great. My dad fell on the floor and he couldn't get up. He had the wristband on and the ambulance arrived and we arrived within just a few minutes. So it works just as it should. I'm happy with the product and everything works great.
I've been very pleased with everything. Everything came right in the box and was very easy to put together. They called me right away to have a test on it and it was a very simple thing to do. Customer service is very responsive and respectful.
The device is sensitive. Twice we hit it and the respons ewas pretty fast. We didn't know how to shut it off and we had services here right away.
It helps me and they are a good company.