Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees ($19.95 per month), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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Call our recommended rep over at MobileHelp below.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.

User Reviews

Star Rating

4.7
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7,920 Reviews

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maria rodriguez.
October 7th, 2019 DETAILS
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twice the alarm was trigered by mistake and they responded immediatly

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JoAnn Burroughs
October 2nd, 2019 Jacksonville, FL DETAILS
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We purchased the mobile help watch and when my husband was having a seizure, I pushed the help button 6 or 7 times and NOTHING happened. I then called 911. Worst product ever!

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Vina Henry
September 16th, 2019 Los Angeles, CA DETAILS
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Because they're right on the money when pendant goes off accidentally..

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Arie Visser
September 11th, 2019 DETAILS
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Pendant doesn''t work. This is the second one too.

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Reply from MobileHelp

Sep 12, 2019

Hi Arie, We are sorry to hear about your experience, as this is not typical. We have created a ticket for Technical Support to reach out to you. We look forward to resolving any issues that have occurred. Thank you for being a valued part of the Mobile Help family!

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Ruth A Faulkner
September 11th, 2019 DETAILS
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mobileHelp helps me when I need them and gives me good advice,

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Virginia
September 11th, 2019 DETAILS
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I've had equipment malfunctions. This includes one that you all found before I noticed it.

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Reply from MobileHelp

Sep 12, 2019

Hi Virginia, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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Mary Ann
September 11th, 2019 DETAILS
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Never had to use it. Getting it cancelled was not easy. No one answered the phone for days. Poor service.

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Ruth Lane for Delcie Lane
September 11th, 2019 DETAILS
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products did not arrive as ordered and then they didn't work well.

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Reply from MobileHelp

Sep 12, 2019

Hi Ruth, Thank you for taking the time to send us a message. We reviewed your account and see that you have already spoken to Technical Support and have resolved any issues. If you need any further assistance, please contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

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joyce Traugot
September 3rd, 2019 DETAILS
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kept going off for no reason STILL WAITING FOR MY REFUND. Where is my refund?

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Reply from MobileHelp

Sep 07, 2019

Hi Joyce! We are sorry to hear that you cancelled your services. We have reviewed your account and see that you were refunded on 08/15/2019. If you need any further assistance with this, please contact Customer Care at 877-827-6207. Kind Regards, MobileHelp

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Pamela Moore
September 3rd, 2019 DETAILS
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Once I accidenly activated it, and it took 40 minutes for a response.

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Julie Kloever
September 3rd, 2019 DETAILS
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Service good, but sometimes can't get through on phone.

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Thomas Hanlon
September 3rd, 2019 DETAILS
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we have only had it a short time, and have not had to use it yet

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Millicent Hayes-Willis
September 3rd, 2019 DETAILS
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Recent experience, accidentally, set the motion detector off. MobileHelp IMMEDIATELY contacted me via the mobile unit and home unit. I was most grateful, although I accidentally set it off..

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Reply from MobileHelp

Sep 07, 2019

Thank you for the kind review! Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

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Bob
September 3rd, 2019 DETAILS
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Equipment too heavy, larger than what I could wear.

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Reply from MobileHelp

Sep 07, 2019

Hi Bob! We would like to discuss this with you further. Our standard neck pendant weighs about .5 ounce and our fall button is about 1 ounce. What system do you have? We look forward to speaking to you! :) Sincerely, MobileHelp

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L
September 3rd, 2019 DETAILS
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I'm sure your device is great but my mother could not hear the speaker.

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Reply from MobileHelp

Sep 07, 2019

We are sorry to hear that your mom had difficulty hearing the speaker. If there is anything we can do, please let us know! :) Kind Regards, MobileHelp

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Marie Tabasso
September 3rd, 2019 DETAILS
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when I received my equipment, there were no instructions. i did not know that I could remove the tracker from the charger. I do not know when it is charged because it is always blinking. Also when I received the key box I had a very hard time trying to open it. I tried like most lock by pulling up on the hooks. I had to call and tell them the code does not work. That is when I was told it open from the front. That is why someone should come and explain all this to us seniors.

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Randy
September 3rd, 2019 DETAILS
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Only been with MobileHelp a few months. Initial contact and device setup was very easy. Only issues has been the monthly test of my device. It is semiautomatic, however both times it fails and it tells me to call Cust Serv. That call only takes a moment and then the all is good.

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Rather not list.
September 3rd, 2019 DETAILS
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Would rate 5 stars if pendant/watch had speaker capability, tho I do like the smaller size of the devices compared to the "all-in-one" types.

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Marian Edwards
September 3rd, 2019 DETAILS
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Live so far out the signal is not always strong

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Lillie Washington
September 3rd, 2019 DETAILS
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So far so good. Have not had to use it yet, but was assisted very well in setting it up.

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Janet Dukes
September 3rd, 2019 DETAILS
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Because they are very friendly and they let me know when there's a problem.

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Marilyn sha5tswell
September 3rd, 2019 DETAILS
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friendly people and they have always been very helpful when I have had to call.

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Cindy Penick
September 3rd, 2019 DETAILS
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The rep walked me through how every thing works and answered questions with patience. Everyone I've talked to is very friendly and helpful.

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Ernest Landeros
September 3rd, 2019 DETAILS
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Professional service that delivers peace of mind for my loved one.

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Bruce J Durant
September 3rd, 2019 DETAILS
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Were called by accident and answered immediately

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Ruby Baber
September 3rd, 2019 DETAILS
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Quick response when button is pushed or fall is detected.

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Edward G. Dixon, Jr.
September 3rd, 2019 DETAILS
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Provides very good service. Very customer oriented.

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Kenneth Williams for William Turner
September 3rd, 2019 DETAILS
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excellent service ,great quality , there when you need them and understanding if you accidentally set the alarm off

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Sylvia Clarke
September 3rd, 2019 DETAILS
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They leave me alone unless I call them & that only happened when I wanted to call.

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Carlotta
September 3rd, 2019 DETAILS
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Easy to understand use of equipment & payment plans

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Shannon Seater
September 3rd, 2019 DETAILS
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It is extremely convenient and covers numerous situations in home/out of home.

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Janie Whitman
September 3rd, 2019 DETAILS
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I always have a signal and they are always there when I need them

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Carole Gibson
September 3rd, 2019 DETAILS
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Someone is always near me, watching over me. In my younger days I was a 911 operator. I appreciate the calm voice of those I've spoken with and the way my first name is used as if I was a family member.

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Margaret
September 3rd, 2019 DETAILS
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take the time out to check up on me to see how my equipment is doing.

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Penelope
September 3rd, 2019 DETAILS
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All of questions were answered and they were pleasant to speak with

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Lynn Wakefield
September 3rd, 2019 DETAILS
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While I have not had to use my devices, I dropped my necklace device on my bed , which unexpectedly launched the process-- very impressive and reassuring!

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Ginger book
September 3rd, 2019 DETAILS
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24hour attentiveness courtesy compassion

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Betty Weaver
September 3rd, 2019 DETAILS
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I live alone and this makes me feel safe. I''ve accidently tripped the button and I get immediate response so I know it works.

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Rose C
September 3rd, 2019 DETAILS
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Always there when you need them and good customer service

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Kelly
September 3rd, 2019 DETAILS
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Had a false alarm with my mom but the response time was phenomenal!!! Great and highly recommend!

Verified Customer

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Erna Burgess
September 3rd, 2019 DETAILS
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Very professional in the setting up part and let''s me know when needs to recharge

Verified Customer

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Millicent Callobre
September 3rd, 2019 DETAILS
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We have not had any emergency alarms so far - fortunately. The phone quality with help in setting up with the company has been very cordial and helpful.

Verified Customer

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Hilligje Timmerman
September 3rd, 2019 DETAILS
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Because when I accidentally pushed the button, they answered right away. Other than that I haven''t had to use it.

Verified Customer

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Roxann Paul
September 3rd, 2019 DETAILS
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Necklace was not working with fall features but when called they promptly sent a new one that works.

Verified Customer

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Ann
September 3rd, 2019 DETAILS
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Ease of use and mobility I travel a lot and

Verified Customer

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Wilma Oldfield
September 3rd, 2019 DETAILS
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Mobile help has everything I want in a service. They are always there when I need them.

Verified Customer

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Brenda
September 3rd, 2019 DETAILS
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Easy to use and to set up for my mother. We have recommended MobileHelp to her friends!

Verified Customer

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Marilyn H. Florey
September 3rd, 2019 DETAILS
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Haven't had to use MobileHelp since I changed. Thank God. I do like the easy test process.

Verified Customer

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Jim Patrick
September 3rd, 2019 DETAILS
Value for your money
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Richard D fell several times and while his injuries were not serious enough to require EMS, MobileHelp''s response was instantaneous

Verified Customer

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Lynn Lewis/Neil Letson
September 3rd, 2019 DETAILS
Value for your money
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Have always responded quickly even though we have not needed EMS