MobileHelp

verified
MobileHelp Logo

MobileHelp

verified
No Contract, Lifetime Warranty & Money-Back Guarantee
1-(888) 986-3940

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. MobileHelp offers four different medical alert systems: Cellular Duo, Cellular Classic, Cellular Smart, and the new Solo system. The Cellular DUO protects anyone home and away from home, also using cellular service through AT&T and GPS satellite tracking technology. The Cellular Classic System is great for those who just need protection at home; utilizing the AT&T cellular network, this system works independent of a landline. The Cellular Smart is a GPS-enabled watch that is also great for being away from home. The Solo is a mobile system as well that provides emergency medical response at home and on-the-go at a lower price than Cellular DUO, but has fewer features. 

MobileHelp offers low monthly monitoring fees, ($19.95/mo), no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

The Good

  • MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

MobileHelp Reviews

The vast majority of MobileHelp reviews are overwhelmingly positive, highlighting great customer service, quality equipment, quick response times, and overall company reliability. MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This can provide peace of mind to potential MobileHelp customers that want to make sure they are getting the best possible service from a top-rated medical alert company.  

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp. For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers four simplified, but versatile medical alert systems.

  • Duo: This doubles as an in-home medical alert system and a mobile alert system. Includes a base unit.
  • Classic: This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. Includes a base station.
  • Smart: This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. It can also monitor your heart rate, calories you've burned, and steps you've walked.
  • Solo: This mobile alert system can be taken anywhere since the mobile device is small enough to fit in your pocket.

Each medical alert device is equipped with an emergency button that connects you to emergency responders at a certified monitoring center and has two-way communication as an added precaution.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them. Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one. MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently. Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through their Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button. Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost is $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies. There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. There's no phone landline required to use the MobileHelp medical alert system. They are one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere. MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost ($19.95), and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment. There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

We'll Introduce You!

Call our recommended rep over at MobileHelp below.

1-(888) 986-3940

Disclaimer

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User Reviews

Star Rating

4.7
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6,787 Reviews

Review Breakdown

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Sentiment Criteria

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S Durst
April 15th, 2019 Belle Plaine, KS

Had a bad experience with one of your salesmen who was very pushy.

MobileHelp Logo

Reply from MobileHelp

Apr 16, 2019

Hi, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

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M. H.
April 15th, 2019 Phoenix, AZ

Knowlegable, professional, friendly, empathetic

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Patricia
April 15th, 2019 Spring Hill, FL DETAILS
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I like MobileHelp because the bracelet is very convenient and I wear it on my wrist every day.

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Marian
April 15th, 2019 Sonora, CA DETAILS
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They answer my calls right away. I like the feeling of safety I get from wearing the device, but I don't like having to wear the device all the time. I think anyone who is afraid of falling or works in the yard and is elderly should get MobileHelp.

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Elmer G And Cynthia
April 15th, 2019 Brownsville, TN DETAILS
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I've tested it 3 times and it works great. I feel secure with it on and it even protects my wife.

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Sandra And Michael
April 15th, 2019 Auburn, KS DETAILS
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Every time I have had a question, they have been very helpful. The fall detection bracelet can be a little too sensitive.

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Barbara
April 15th, 2019 DETAILS
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They are so prompt when answering your call. I don't like the black string on the necklace.

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Major
April 15th, 2019 Piedmont, SC DETAILS
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You can really tell the employees of MobileHelp care about you.

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Anonymous
April 15th, 2019 Dallas, TX DETAILS
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The lady I spoke to on the phone had a beautiful personality and was very helpful. I called to exchange my necklace and she helped me get a new one. The device is very convenient.

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Lorna
April 15th, 2019 DETAILS
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Their customer service is great because they answer immediately. I don't like the necklace too much because it is very sensitive and sets itself off.

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Georgia
April 15th, 2019 Easley, SC DETAILS
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This is my first medical help device and I am very pleased with it. They are very prompt when they call. I am having some trouble opening the lock box though.

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Marjorie
April 15th, 2019 Paris, TX DETAILS
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I am satisfied with the device because it does its job. I like the charger stand that it comes with.

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Timothy
April 15th, 2019 Durham, NC DETAILS
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Easy to call for help. The only complaint I have is that the device can be too easy to set off.

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Tish
April 15th, 2019 Grandview, TX DETAILS
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I live out in the country and my cat stepped on my button and I didn't realize. The paramedics were at my house within minutes so the response time is great.

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Jo Ann
April 15th, 2019 Park City, KY DETAILS
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The portable device is great because you can take it wherever you want, when you need it. When I tested the device, someone called to make sure I was okay and they were very diligent about making sure everything was okay. I have tried other companies and this one is by far the best.

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Ronald
April 15th, 2019 Victorville, CA DETAILS
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I think it is a really great service to have, but I don't like the style of the device and it is too complicated.

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Anonymous
April 15th, 2019 Laurinburg, NC DETAILS
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They are very professional and they explained how the equipment works to me.

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Jimmy
April 15th, 2019 Cochran, GA DETAILS
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I like how quickly they respond and how dependable they are. The people are very nice.

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Betty
April 15th, 2019 Rochester, NY DETAILS
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I'm a new customer and they've done everythign they said the would so far. I think it's very favorable. It fell monto my floor and went off by itself already.

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Mary
April 15th, 2019 Dallas, TX DETAILS
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I received the device very quickly after I ordered it. I like the device that can track my car if they need to find me. I am satisfied with the comfort it will provide for me.

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Lillie
April 15th, 2019 Upper Marlboro, MD DETAILS
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The people on the phone were very professional and seemed to know their business.

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Anonymous
April 15th, 2019 DETAILS
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It works promptly and their reply is prompt. They are on the ball. It is a little bit sensitive. A lady I spoke to was very courteous and polite.'

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Anonymous
April 15th, 2019 Purvis, MS DETAILS
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They called me as soon as they thought I had fallen. The necklace gets set off a little too easily. The price is reasonable.

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Dorothy
April 15th, 2019 Cincinnati, OH DETAILS
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They helped me set it up perfectly. The device is portable and convenient. When I tested it, they answered right away and explained to me what I needed to do.

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Audrey And John
April 15th, 2019 Elm, PA DETAILS
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The customer service representatives were very nice people.

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Molook (Melly)
April 15th, 2019 Carmichael, CA DETAILS
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When I first tested it, someone called right away and they were very polite. The device is vey easy to use.

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Barbara
April 15th, 2019 Indianapolis, IN DETAILS
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It's a good price and my experience with it is good, I have only set if off accidentally when I first got it.

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Tracy
April 15th, 2019 Hansville, WA DETAILS
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MobileHelp works and they are dependable.

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Glen
April 15th, 2019 Oregon, OH DETAILS
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The device is simple to use. I talked to five different companies and I liked mobile help best.

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Anonymous
April 15th, 2019 DETAILS
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I have only had to use it one time because I was sick and I had to go to the hospital and I really like it. It works everywhere. I think is doing real good.

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Anonymous
April 15th, 2019 DETAILS
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Customer service is very informative but sometimes it is too much information to cope with at once. One time I hit the button and didn't realize it and the next thing I know the fire truck is there. I would like it to plug into a regular socket instead of the phone thing.

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Ace
April 15th, 2019 DETAILS
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It works good. They have been courteous and kind when I call if I have a problem and even if I don't have a problem.

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Judith
April 15th, 2019 Plymouth, WI DETAILS
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I would recommend it to anybody because I feel safer being alone in the house. I like everything about it except the only thing that confuses me is the neck thing goes over your head and it is very delicate, it registers a lot of movement. One time I bent down and the alarm went off and they couldn't contact me so they called my first person automatically. It was a false alarm but I knew that if I really needed it, it would have been there, so I learned how great they were by accidental usage.

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Anonymous
April 15th, 2019 Ilion, NY

What I don't understand is the fall button and the wrist button don't work far away from the house and I thought it was something I could wear when I was shopping or visiting my sister but apparently I can't and I don't like that. The thing I carry around with me is very bulky, which is fine but inconvenient. I am seriously thinking about trying a different service because right now I am paying fifty four dollars a month and I am not happy.

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Doris
April 15th, 2019 Urbana, IL DETAILS
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It is something worth having. I like it very much. I test it and they are right on it, it is just what we need.

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Anonymous
April 15th, 2019 Harrisburg, NC DETAILS
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I like the convenience of the GPS thing and the button. Their customer service is very thorough, it was delivered quickly, and it was easy to set up.

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Wilma
April 15th, 2019 Morganton, GA DETAILS
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It cost more than advertised they would on the television. When my son set it off, they answered immediately but I wouldn't recommend them.

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Anonymous
April 15th, 2019 Miami, FL DETAILS
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I like the fact you don't have to charge it all the time and the mobile ability so that I can feel comfortable while I'm traveling. They were very responsive. The reason I changed from another company to this one is the old one was ineffective and response time was important to me. Customer support answered all my questions and were very courteous. They called me after I got my equipment. I found them very cordial.

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Rifka
April 15th, 2019 Austin, TX DETAILS
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I have called customer service a couple of times and they have been helpful. I dislike the device quite a bit, it is not comfortable to wear.

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Charles
April 15th, 2019 Troy, MI DETAILS
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I wish they could redesign the motion detector on the necklace, it is too sensitive. I was moving the box and I had to tell them that nothing happened.

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Sammy
April 15th, 2019 Keithville, LA DETAILS
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I have used it three times and they have come along and been pretty prompt.

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Anonymous
April 15th, 2019 Houston, TX DETAILS
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When I first started with them, I made mistakes and hit the buttons wrong two or three times and they were so helpful and patient with me. I think they are just great. The device is easy enough to use, I have tested it twice and got immediate results.

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Betty
April 15th, 2019 Moline, IL DETAILS
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Everything is fine so far. My children think it is wonderful and they were glad that I am safe. Everything seems to be working, no problems. It is loud, you could really hear it.

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Marylou
April 15th, 2019 Auburn, NY DETAILS
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I don't dislike anything or have a problem with it. It is faster service. One time rolled over my little key chain and I woke up to a house filled with the fire department.

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Leonard
April 15th, 2019 Ashland, WI DETAILS
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When I test it, they are right on the ball and let me know what is going on. It is great thing to have in case of an emergency, you can push the button and they're there to help you. You're pretty well covered.

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Pam
April 15th, 2019 Eagle Lake, TX DETAILS
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The only thing I don't like is the necklace, but other than that everything is fine. I like the fact that they are bright at night and big enough for my mom to see it. The people were very helpful and informative, they explained to me in detail what I was getting and how it worked.

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Jo Ann
April 15th, 2019 Fort Smith, AR DETAILS
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MobileHelp is very sensitive. It went off when she fell and they call immediately if it goes off and ask if there is anyway they can help. They are super efficient.

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Michael
April 15th, 2019 Rockford, IL DETAILS
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I tested it and the person came back in a minute. It something I really and it works good for me.

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James
April 15th, 2019 Deer River, MN DETAILS
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It works really well, I really like it and I feel safe. I haven't had any trouble with it and it is comfortable. The first time I tested it, I got a response within seconds and I was really glad to know that if I had trouble all I had to do was push a button and there would be someone there helping me. The price is great and it is well worth it,

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Anonymous
April 15th, 2019 Milton, FL DETAILS
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The one time I tested it, it took six or seven minutes to answer the phone. I dislike that I have to carry the other receiver around and I can't contact them with just the thing around my neck.