Medical Guardian vs MobileHelp
Choosing the right medical alert system requires careful consideration of various factors, including equipment options, pricing, customer service, and more. Among the prominent providers in the market, Medical Guardian and MobileHelp are often compared. In this article, we will examine the offerings of both companies and help you make an informed decision based on your specific needs.
Overview
Medical Guardian
$29.95 - $44.95
Varies
None
None
Lifetime
1,400 ft
19 Years
MobileHelp
$19.95 - $54.95
None
None
None
Lifetime
1,400 ft
18 Years
Ratings
Medical Guardian
MobileHelp
Reviews
Medical Guardian
Reviews
MobileHelp
Reviews for Medical Guardian
Helpful Favorable Review
Ann
June 26th, 2024
DETAILS
The lanyard kept breaking or falling apart. I had to recharge every three days at least. The charging unit cord is too short. I learned that I did not have fall alert until I fell, but was able to get up on my own. I'm looking for another company.
Helpful Critical Review
Keith Granell
June 9th, 2024
DETAILS
So far 2 of the emergency devices have not worked properly - either not auto-responding to falls nearly consistently enough - and the charge indicator is also not reliable. The device is supposed to blink to indicate that it’s charged - blinker doesn’t seem to work. We’re waiting on the 3rd one to be sent right now, but we would expect higher reliability for these emergency devices. The most recent emergency call was re-routing twice before action was taken.
Reviews for MobileHelp
Helpful Favorable Review
Lois
April 30th, 2024
DETAILS
Verified Customer
Review Source
They didn’t tell me to call before leaving the state.,so while I was in Florida there was an issue. They told me there was an alert at my home in NJ. My daughter called , told them I was in Florida with her. After it was straightened out things are back to normal.
Helpful Critical Review
Mahipal Ghemawat
March 12th, 2024
Santa Clara, CA
DETAILS
Verified Customer
Review Source
Service is poor! I made a shoulder-high test long back but the result was not communicated for a long time. The package did not include any LOCKBOX. No response about this missing LOCKBOX for weeks even after reminders. Even after repeated reminders, the LOCKBOX was mailed only by GROUND! The LOCKBOX did not fit my door handle but no response from MobileHelp! I had to arrange myself a SHURLOCK to make your LOCKBOX fit in my door handle.
The Final Word
Diverse Product Options and Customization
Medical Guardian offers a broad range of medical alert systems to accommodate various preferences and requirements. Their lineup includes in-home systems, mobile options, and even a smartwatch integration. They also provide customization options, allowing users to tailor the features to their specific needs, such as fall detection, GPS tracking, and medication reminders.
MobileHelp, too, offers a range of systems to cater to different needs, although their product selection may not be as extensive as Medical Guardian's. While customization options are not as prominent with MobileHelp, their offerings still provide essential features for personal safety.
Pricing
Pricing is a critical factor for individuals considering medical alert systems. Both Medical Guardian and MobileHelp offer a range of pricing plans tailored to different needs. MobileHelp's pricing starts at $19.95 per month for their basic plan, while Medical Guardian's entry-level plan begins at $29.95 per month. While MobileHelp may appear cheaper at first glance, it's important to consider the additional features and benefits offered by Medical Guardian, which make it a cost-effective choice in the long run. For example, Medical Guardian has a smartwatch medical alert option, whereas Mobile does not.
Ultimately, both companies offer extensive packages at affordable rates, but the best company for you will depend on the type of equipment you want and how much you're willing to pay.
Equipment Options
Medical Guardian and MobileHelp offer a variety of equipment options to cater to different lifestyles and preferences. Both companies provide wearable devices with emergency buttons that can be worn as pendants or wristbands. Both companies offer additional features such as fall detection, which automatically triggers an alert in case of a fall, even if the user is unable to press the button. This feature provides an extra layer of protection and is particularly valuable for individuals at a higher risk of falls.
Customer Reviews
Customer reviews play a crucial role in evaluating the reliability and performance of any product or service. Medical Guardian consistently receives high praise from its customers, with many commending its responsive monitoring center, prompt emergency response, and overall reliability. The company has built a strong reputation for exceptional customer service and has received numerous positive testimonials. While MobileHelp also enjoys a positive reputation and happy customers, Medical Guardian has more reviews to browse, which means more data from customers.
Monitoring Services
Both Medical Guardian and MobileHelp operate 24/7 monitoring centers staffed with trained professionals who are ready to assist in case of an emergency. Medical Guardian offers an additional layer of protection by having multiple monitoring centers across the United States. This ensures uninterrupted service even in the event of a power outage or natural disaster affecting a particular region. Such a comprehensive monitoring network enhances the reliability and peace of mind for Medical Guardian customers.
Mobile and GPS Capabilities
For individuals who lead an active lifestyle or desire the flexibility to go outside their homes, the availability of mobile and GPS-enabled capabilities is crucial. Medical Guardian offers a portable device called the Mobile Guardian that incorporates cellular and GPS-enabled technology, which helps locate you in the instance of an emergency. While MobileHelp also provides mobile options, Medical Guardian's Mobile Guardian stands out due to its reliable cellular connectivity and accurate GPS-enabled tracking capabilities.
Technological Advancements and Reliability
Both Medical Guardian and MobileHelp leverage advanced technology to ensure a reliable emergency response. Medical Guardian's systems incorporate two-way communication capabilities, enabling direct communication with trained operators at their U.S.-based monitoring centers. Medical Guardian's in-home systems boast extended battery life, ensuring uninterrupted protection even during power outages.
MobileHelp also utilizes cutting-edge technology to facilitate emergency assistance, providing two-way communication with their monitoring centers.
Customer Service and Support
Medical Guardian is well-regarded for its exceptional customer service. Its team of trained professionals is available to address customer concerns Monday – Friday 9am – 8pm and
Saturday 9am – 5pm. The support site is open 24/7. Lastly, with monitoring centers being open 24/7, all of this support ensures a seamless and satisfactory user experience. Medical Guardian prioritizes personalized and attentive support to meet the needs of their customers.
MobileHelp also offers customer support, but there have been mixed reviews regarding their responsiveness and overall service quality. It is worth noting that customer service experiences may vary, and MobileHelp continues to work on improving its support system.
Conclusion
When considering Medical Guardian and MobileHelp, it is essential to evaluate your personal needs and priorities. Both companies offer reliable medical alert systems with their own set of strengths and weaknesses. Medical Guardian's extensive product lineup, customization options, robust customer service, and transparent pricing make it an attractive choice for individuals seeking a comprehensive and dependable solution.
However, MobileHelp's offerings also provide essential features and functionality, and they continue to work toward an impressive medical alert service. Ultimately, the choice between Medical Guardian and MobileHelp should be based on a thorough assessment of individual preferences and requirements to find the best fit for your specific needs.
