Medical Guardian vs ADT Home Health

McCall Martin
McCall Martin | Senior Editor

As you shop for a medical alert system for yourself or a loved one, Medical Guardian and ADT are both worth looking into. 

That said, there are some minor differences between the two brands that may make a difference for prospective customers. 

We’ll walk you through some of the nuances between the two companies based on the information they provide as well as verified customer feedback within each company’s review repository on BestCompany.com.

Medical Guardian logo
#2 Medical Guardian
9.3 Overall Score
4.5
star star star star star_half
(16,063)
ADT Home Health logo
#16 ADT Home Health
5.1 Overall Score
4.1
star star star star star_border
(26)

Overview

Medical Guardian

Monthly Monitoring Price

$29.95 - $44.95

Equipment Fee

Varies

Activation Fee

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

1,400 ft

Time in Business

19 Years

ADT Home Health

$29.99-$39.99

None

None

None

Lifetime

600 ft

150 Years

Ratings

Medical Guardian

Overall Score
9.3 of 10
Review Score
4.5
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Value for Money
4.3
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Quality of Product or Service
4.4
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Company Trustworthiness
4.5
star star star star star_half
Likely to Recommend
8.1 of 10

ADT Home Health

5.1 of 10
4.1
star star star star star_border
3.9
star star star star star_border
4.0
star star star star star_border
3.7
star star star star_half star_border
6.4 of 10

Reviews

Medical Guardian

Number of Reviews
16,063
Review Breakdown
4.5
star star star star star_half
1 star
4%
2 star
2%
3 star
7%
4 star
18%
5 star
69%

ADT Home Health

26
4.1
star star star star star_border
1 star
15%
2 star
0%
3 star
0%
4 star
35%
5 star
50%

Reviews for Medical Guardian

Helpful Favorable Review

star star star star_border star_border

Brenda

February 16th, 2024

DETAILS

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Verified Customer

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Review Source

My mother pushed her button and had immediate service. They then went down our call list to reach us. The issue was she blacked out and fell. It didn't register her fall like we were told. She layed there for over 3 hours before she woke and was able to push the button.

Helpful Critical Review

star star_border star_border star_border star_border

Missy Buss

February 27th, 2024

DETAILS

check_circle

Review Source

If I could leave 0 stars I would. This company is horrible. I tried canceling the service and they continued to charge me even after the device was turned off and in route to return. They said I would be charged for the service until the device was restocked….but there is no service because the device is in the mail. After it was confirmed received, they continued to harass me for payment. I called several times but continued to get past due notices. Find another service. They are crooks.

Reviews for ADT Home Health

Helpful Favorable Review

star star star star star

Michael Wood

February 11th, 2020

DETAILS

Great in all respects. Obviously some can't read or understand or do not ask pertinent questions. Few false alerts caused by situational uses by my mom. Have had the system for 4 years and would prefer the false alarm to missed real alarm situations. This has never happened. Alarm battery and fob maintenance never an issue and they alert me to system maintenance. Fob emergency alert never has failed. Expense off set by benefit. ADT always pro active and has exceeded my expectation. I use Smart Alert for in house monitoring and pager with motion detector.

Helpful Critical Review

star star_border star_border star_border star_border

Tyler Ellington

July 14th, 2020

DETAILS

The guy that came up to my house to sell me ADT was not wearing a mask! In the middle of a pandemic, with our area having a local surge! He had been to several houses in the same day and did not have a mask to be seen on his person. How are you going to sell me security while you come up to MY PORCH and endanger myself and my family?

The Final Word

Customer Reviews 

As a customer reviews website, Best Company provides a platform for customer voices and compares companies based on review data. 

Quantity and Recency

The more reviews we have in our database and the more recent the reviews, the more accurately customers can get a feel for what they can expect from a medical alert system company based on the most recent products, customer service protocols, and overall customer satisfaction. 

For Medical Guardian, we have over 16,000 customer reviews on our site, with several hundred submitted in the past year and several submitted as recently as the past month. 

On the other hand, we only have around 25 customer reviews for ADT Home Health and they are all from 2 or more years ago. 

Common Praises and Complaints

Based on the most recent set of Medical Guardian reviews, we performed a review analysis of the top praises and complaints that customers share about Medical Guardian (average score 4.5/5). 

Medical Guardian Praises

Quick Response in Emergencies: Many customers praised the system for its quick response during emergencies, with instances of prompt communication and assistance from emergency services.

Professional Customer Service: Positive comments were made about the courteous and professional demeanor of customer service representatives, with some praising their responsiveness.

Ease of Testing: Many customers mentioned that the testing process went smoothly, and the system performed well during test scenarios.

Proactive Battery Replacement: A few customers appreciated the proactive approach of the company in replacing devices or batteries when needed, even before the customer noticed an issue.

Medical Guardian Complaints

Charging Frequency: Some customers complained about the need to charge the device frequently, expressing that they felt inconvenienced.

Device Size and Design: Complaints about the size and design of the devices were noted, including issues with a blinking blue light on pendants and a preference for smaller sizes.

False Alarms: Accidental button presses leading to false alarms were mentioned by a few customers, although the company assured that they treat such events seriously.

Note that Medical Guardian proactively responds to all negative reviews to make things right with customers. 

We also analyzed praises and complaints among ADT (average score 4.1/5) customers. 

ADT Praises

Reliability and Proactive Service: Several customers mention the reliability of the system, with positive experiences over multiple years. They highlight that ADT is proactive in system maintenance, alerting users to issues and ensuring continuous service.

Good Customer Service: Some customers express satisfaction with ADT's customer service, praising their courteous and helpful representatives. Quick response times during accidental activations and prompt assistance contribute to a positive experience.

ADT Complaints

Shipping Errors: Some customers experienced issues with shipping, receiving the wrong device initially. This resulted in delays, frustration, and multiple calls to rectify the situation.

Sensitivity of Fall Detection: A few customers mention concerns about the sensitivity of the fall detection feature, with instances of false alarms triggered by minor movements, potentially leading to inconvenience.

It's important to note that individual experiences may vary for both of these companies, and the reviews provide just a snapshot of diverse perspectives on ADT and Medical Guardian. 

All in all, Medical Guardian takes the win in this category for its review quantity, recency, response to complaints, and overall score. 

Certifications

Medical Guardian and ADT are both certified by the industry’s highest standards, including TMA Five Diamond, ESA Security, and UL-listed monitoring centers. 

In addition, in 2022, ADT was recognized with the CareGiver Friendly Award and Medical Guardian received Best Company’s “Customers Love Us” Award. 

Both companies not only adhere to industry standards but also boast additional recognition, making it a tie in this category. 

Equipment Variety

Both Medical Guardian and ADT offer in-home medical alert systems and on-the-go medical alert systems with fall detection and GPS capabilities. Lockboxes and wall-mount buttons are additional equipment options.  

While minor details may vary, you can expect similar product types regardless of the company you choose. 

But Medical Guardian offers more variety for mobile options. While ADT has two on-the-go lanyard pendant devices and one wrist-wear option, Medical Guardian offers the following on-the-go devices:

  • MGMini — can be worn around the neck or on a belt clip
  • Mobile 2.0 — can be worn around the neck or on a wrist with a paired pendant button
  • MGMini lite — can be worn on the wrist
  • MGMove — can be worn on the wrist

With the MGMini, Medical Guardian customers can also choose from four colors.

Additionally, Medical Guardian is more forthcoming about specifications like battery life (5+ days for the MGMini), weight (0.08 lbs for the MGMini), and dimensions (2.15 x 1.3 x 0.57 in. for the MGMini). 

Pricing

Both companies charge a monthly, quarterly, or yearly fee for the product and service and offer fall detection as an optional feature for an additional monthly fee. 

Pricing is nearly identical for the two companies. 

Medical Guardian charges $10 extra per month for fall detection and, as an example, $39.95 monthly or $36.62 per month if paid yearly for the MGMini

ADT offers fall detection for an additional $11 per month and, as an example, $39.99 monthly or $35.99 per month if paid yearly for its comparable mobile unit, On-The-Go. 

Caregiver Tools

ADT highlights its step-by-step communication with caregivers, Senior Sensitivity Training for agents, and a CareGiver Friendly Award.

Medical Guardian offers MyGuardian, a customer portal for sharing information with caregivers, including updates, reminders, and activity tracking.

Both companies provide caregiver-friendly features, with ADT emphasizing agent training and awards and Medical Guardian focusing on a dedicated customer portal. Both approaches can be extremely useful to caregivers and will depend on your personal preferences. 

Our Vote: Medical Guardian 

Medical Guardian and ADT offer affordable medical alert systems with all of the baseline attributes consumers need: easy to use, fast response times, and third-party certification for trustworthiness and quality. 

But Medical Guardian stands out with its detailed specifications, including extremely lightweight equipment and long-lasting battery life.

Additionally, Medical Guardian is committed to ongoing communication when issues may arise as well as proactive battery replacement even before customers realize they need a new one. 

We feel confident that Medical Guardian will stand by its products and its customers every time. 

Top Choice

Medical Guardian Logo
Medical Guardian

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