Name: Aptive Environmental
Rating: 4.2

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Jessica Lopez , FL

Ive been with aptive almost a year now. No complaints so far. A new employee treated the wrong house last friday without me knowing. I received a call from aptive customer service about the mix up and Bo came out the next monday to complete the service and paid special attention to the areas I mentioned. Mistakes happen but it's all about how you resolve them that matters. Thankyou Aptive, job well done!

4 years ago

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Crystal Heifner St Louis, MO

Your service techs are always very nice, but DeAnte R. was the BEST EVER! He was very friendly & did everything I asked him to do in the house. He also looked into the attic for me. I want him back for the next visit! When I clicked on the $5.00 bonus above, it said "Code access denied & Msg. access denied. What is going on? He certainly deserves it! Please make sure he gets it!

4 years ago

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Rebekkah Montes Saint Charles, MO

My technician did an outstanding job! I think his name was Earl, but I cannot recall. He was polite, attentive and even offered to spot check my garage since it was open. Earl fully explained to me what the day's treatment would include and asked if I had any specific concerns. He was so professional and kind, I really appreciated his extra effort. If I got his name wrong, please view my account, Rebekkah Montes, to ensure he knows that he did a great job!

4 years ago

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Tricia Foster Sarasota, FL

As always, Cory S., my Aptiva Representative called to let me know his arrival time. He always has a smile and does a thorough job making sure I will never have to deal with a "creepy crawley" again either inside or outside my home. Not all exterminator companies are the same as proven by Aptiva's technology and attention to customer service. Highly recommend. Tricia Foster

4 years ago

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Patty Desrosiers Saint Charles, MO

Jarvis did a fantastic job. He is so polite, friendly and does a thorough job. Best technician you have. 100% better then last tech. I tried to go on about the $5 bonus but it came up error each time. I'd gladly pay for his $5 bonus. I have had him another time also did a fantastic job the too. Id like for him to be my permanent tech. He is the best you have in this area.

4 years ago

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Deborah Spring, TX

I wasn’t able to be there when he came to my house but my mother was there and she specifically told me I needed to do an amazing review for Saul! She was extremely happy with his service and how courteous and caring he was. She said he sprayed exactly where she requested and made sure it was done thoroughly. How’s service was much appreciated.

4 years ago

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Jeannie P. Reseda, CA

I've been with Aptive for one year and haven't seen a bug or heard a mouse since! The peace of mind knowing they are taking care of my property is invaluable! Aptive's representatives, just like Talen C. who performed the service last week, are always professional, courteous, friendly, efficient and reliable! I couldn't ask for more! If you're not using Aptive, why bother?

4 years ago

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Betsy Jacobson ,

#1. Christian is was superb!. He's knowledgable and explains what he will be doing and why. He went above and beyond in helping me get rid of the the mice in my house. He represents your company very well and so I give you a top rating because of him. Thank you Christian I would prefer that you be the person who does my six month treatment. You are. AMAZING #2. The appointment people are nice but it takes someone in an authority position to arrange the pick up for the mice. Their first response --you'll have to wait 2 days. You can have a dead mouse in the closet and wait two days. Thankfully I persisted to talk to someone who could make that arrangement.

4 years ago

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Elissa Watson Friendswood, TX

Toby did an excellent job yesterday. He was early, and was very attentive to my needs. He went all around the outside of my house looking for openings that rodents could get into my house. Toby also looked up in the attack(as well as he could considering it was a tight fit) to see if he could see any holes in the roof. Toby then proceeded to lay traps everywhere from the outside to up in the attic. He explained what he did, and then gave me some copper mesh to put over a hole that he found on the back of the house. Thank you Toby, and keep up the good work. Regards, Elissa Watson

4 years ago

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Betty Alvarez San Antonio, TX

Really appreciated that today this technician explained to me on how to take care of the issue I was having today. The fact that he showed concerned and understood how I was working from home and he didn't interrupt instead he talked to my 20 year old daughter and explain to her what he was doing. I was very comfortable with him and appreciated all he did. In all honestly the experience from the time he rang my doorbell and stepped 6 feet back and still show concerned I was really grateful for that.

4 years ago

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Susan S. Largo, FL

Everything was done just as it should be. No problem except getting a notice someone was coming about noon on the day of service. This should happen a few days BEFORE the service. NOT at noon. The tech is A++++. Glad to have her. Oh, also when I called near 5pm to reschedule because the tech hadn't come yet, the person taking the call was friendly, efficient and easy to work with. She contacted the tech to learn she was running late but would still be by. Great work!

4 years ago

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Travis Billingsley League City, TX

Excellent service. I was running late and the technician stayed a little longer until I got there for what was already an extra service to cover my back yard. I appreciate the quick response and appointment to get my back yard treated. The technician was professional and completed my service quickly giving me a full report of what was treated in my yard.

4 years ago

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Jeff W Everett, WA

Had a retreat of my bait boxes five days after the tech had serviced our property due to scratching noise in my walls the previous night. Aptive sent out a tech the next day after my call regarding the noise in my walls. He found one of the bait boxes empty so I’m glad the boxes were refilled. My only question is did the rats(?) eat all the bait in 5 days or did the tech who serviced on the original date missed that box which happens to be the closest to the area where the scratching occurred. The tech who followed up was very knowledgeable and suggested that I request for a monthly refill of the boxes especially this time of year. The service is free and part of your agreement. All you have to do is ask for it.

4 years ago

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Amanda ,

I would have rated lower based on past aptive service experiences and techs, but Jay K did a great job today. Appreciated the info, communication, and service. I've had 2 qtrly service treatments prior, and those techs were in and out in less than 10 mins. Jay took his time and really took care of my house. As a paying customer for a select service, I appreciate that. Please send him again!

4 years ago

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Braulio Muniz Pearland, TX

The service tech called me 20 minutes before he came to service my home. I told him that I wouldn't be home at that time and he reassured me that I didn't need to be home. He said that he would call me when he arrived and that I could just simply walk him through, while on the phone, to where I needed the treatment. He was very professional and polite. I am very happy with the service.

4 years ago

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Thomas C Richard Freehold, NJ

I like that they're always contacting me and letting me know I have a service coming up, asking if the scheduled time is appropriate and showing up as expected. Knowing that I have pets and ensuring my yard is secure when they leave. I've used Aptive regularly every quarter and have had no complaints regarding the services provided. My technician Vincent D did an excellent job.

4 years ago

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Ruth Taylor Portland, OR

My parents have used Aptive for a couple of years in to spray their exterior for pests. Since they have been using Aptive, their dogs have not had a flea problem anymore. After my Father passed away, my Mom has been nervous about anyone coming to the house. Our representative, Steve, not only does a great job, but he has gone out of his way to be very conscientious and thoughtful to put my Mom at ease. We appreciate his kindness and great work! Darrell and Ruth T.

4 years ago

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Barb Roach San Antonio, TX

Aptive Environmental does a great job. No issue with bugs since they have started. June D came today and not only did the usual pest control treatment; she also texted me that there were packages at the front door and asked if they would be safe there since I wasn't home at the time. Really appreciate her going above and beyond. Love this service. They also notify me a day or two prior to the scheduled appointment.

4 years ago Edited January 24, 2022

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Karen Bittner Indianapolis, IN

I have quarterly service with Aptive Environmental, they are very thorough and will come back if any problems arise between services. Today we had service, Mathew H 5 was our service provider. Very nice , friendly and courteous. Very observant also, he noticed our State on Michigan patio stones! Alway like meeting fellow Michiganders here in Indiana!( Yes...even U-pers!) He explained what he was going to do and got to work! Thank you Matt! Great job!

4 years ago

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Cheryl Traut El Cajon, CA

Aptive came out on an emergency for rodents. They had me scheduled for 12/1/2020. I called back on Friday, your excellent one who answers the phone helped me and had someone scheduled for 11/29/2020. The young man did a wonderful job. We sealed all the holes where they were coming in Big & Small. No more inside, under the house though. Amazing Job.

5 years ago

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Keith Mccarty Wentzville, MO

My technician was Willie. He was very professional. He listened to what I was dealing with on some vole issues and took immediate action and let me know what all he did. Excellent. I tried to click on the link to give him $5 bonus award for his superior service but the link came up with an error tree message o something like that. I would love to get him his bonus money but can't teh way it is now. Thanks again for the great service!

5 years ago

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Laurie A Brown Tacoma, WA

We have been very happy with Aptive . Each time your company comes out for service they always give their best. The tec. That came out on Tuesday the 24th was fantastic her name is Melissa she was very helpful so kind and of course very professional. If you could let her know we truly appreciate her experience and compassion. We will highly recommend her and would love to have her if available when we have our service

5 years ago

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Mary Williams Reston, VA

Today Paul S came to my home to provide service. Paul came to the door and asked me if there were any special needs. He was polite and friendly. He also came to advise me of a package delivered to the side of the house that I may not have seen. I attempted to review him so he would be eligibile for the $5 bous, I attempted to provide a review for him online at http://goaptive.com/wow/ and the link failed. Paul deserves the bonus. please see that he gets it and note the broken link.

5 years ago

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Cynthia Heimlich Houston, TX

The service has stop the pests from coming in the house. I did not know I was signing a contract for outdoor pest control treatments. It was surprising to me that they were concerned mainly about outdoor treatments. I was also surprised they kept asking me if I wanted to have my house treated inside. Lack of communication about these differences from other pest control companies where you pay for indoor treatments only.

5 years ago

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Taylor M Noblesville, IN

I asked for a free re-service because of a few spiders that were finding their way back into my house. Within a day Aptive responded and set up time to come back and spray both inside and outside the house. My service tech was Derick and he did a great job. He wanted to know exactly what areas were problem areas and made sure to really spray those problem areas. Great customer service.

5 years ago

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Angela Leahy Escondido, CA

We've had Aptive for a few months now and we're very pleased with the service. Our technician is very professional, friendly and courteous. I see him around our neighborhood too, so I'm not the only one who uses Aptive. Our spider situation was so bad when they started and he always asks how it is and if there's anything else we would like to focus on.

5 years ago

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AMo Puyallup, WA

Unfortunately, I don't know the name of the technician that serviced my house today but what I can say is that the gentleman went above and beyond my expectations. He called to let me know her was on his way to the house. When he arrived he was very nice and explained to me what he was hoping to do. Once the job was done, he sent me an email providing a list of the chemicals used, the pest targeted, and the locations treated. Thank you Sr. For a job well done and thank you Aptive fort having such a great staff.

5 years ago

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Anjum St Louis, MO

I had aptive spray indoors to take care of the stink bugs. I also got necessary information about how I was actually encouraging the stink bugs to come inside by zapping them in an electric device and imitating this smell which attracts more. I was told to vacuum them if I see them and follow up with the company. The representative was professional and I personally saw him spray every important corner in the house including the basement. Thank you

5 years ago

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christina berumen San Diego, CA

Very pleased with the service from Josh who got me my appointment and explained the services and product and who also followed up until the technician arrived on the day of the appointment. Then our tech Billy arrived and he was very friendly and thorough he explained the process and was very thorough. Pleased that I was referred to Aptive and that I am now a customer!

5 years ago

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Sheila Gadson Rosharon, TX

My initial experience was terrible, can’t blame entire company it was the technician. The first technician didn’t use the appropriate treatment and didn’t do entire house and lied about doing it. I informed the company and they were AWESOME! They resolved the issue right away the next day. The second technician Miles was great. He listened to my problem, answered all questions and completed the job entirely!!

5 years ago

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Vlynnferg San Antonio, TX

My technician, Michael C went above and beyond this morning. I forgot about the treatment, and he pulled up as I was about to leave for work. He did a quick spot treatment inside, completed the garage treatment and I was out the door in less than 15 minutes. I was able to get to work on time and he was able to finish the rest of the treatment after I left. He could have easily asked me to reschedule, but he did his best to provide a quick service so that I wouldn’t be late. That was real customer service!!

5 years ago

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Marie Clare Brogdon Sugar Land, TX

The thing I will always appreciate is the free re-service. I think service once a quarter is not enough for all the wonderful Texas bugs, especially since it rains so much that it brings ant piles. The techs are really nice. Just let them know your concerns and most will accommodate you. I've only had one "bad" service. The tech didn't bother to let me know he was here - in and out in 5 minutes. If the free re-service goes away, I would probably go to another company. Aptive does a good job. Gregory went above and beyond!

5 years ago Edited September 14, 2021

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Bob Delizo San Diego, CA

Eric (technician) was very professional in explaining the work he was going to do. He was very thorough and even relocated rat trap to a new location that was more effective. After the service was done, he went over the service that was performed and even provided suggestions/home remedies to prevent spiders from getting in the second story windows. Job well done Eric.

5 years ago

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Barbara Price San Diego, CA

I appreciate most the results of your company's seasonal pest control treatments. I also like that the technicians always show up the day they are scheduled. Also like that I get to have input and make special requests for extra attention to areas where I have recently encountered spider or bug activity each time when the tech arrives. We have had some very disappointing pest control service in the past so we are very high on your company and employees, including the person who came today.

5 years ago

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Don Brady Richmond, TX

Received inside and outside treatment today by Chris D, a gentleman thoroughly informed about pests of all descriptions, resulting in my being much better informed. Treatment steps were then taken to address extant issues and I have a high confidence that Aptive will maintain communication and take necessary follow-up steps to eliminate the problems. Aptive, through technicians like Chris, is without doubt the best pest control service I have ever had is several decades of home ownership.

5 years ago

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Austin Re Manassas, VA

Leslie G was my aptive rep. Let me say this: he was awesome! Didn’t have to ask him to do a single thing. He lit up my house with tons of spray and granular defense. I love that. I usually have to ask reps to spray a lot since I have tons of spiders. Leslie let her rip with no problem. I want Leslie to come back every time. He’s the man. Thanks Leslie!

5 years ago

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Andrew Hyde ,

Herbert was extremely professional. While identifying our exact needs, we discussed spraying inside the home to which he asked questions regarding who lived in the home. Together we realized it was not safe to spray in the home due to a pregnant family member who was currently visiting. We postponed the spraying inside the home until a later date avoiding any possible health issues. Thank you Herbert for considering my family's health!

5 years ago

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Rosalyn Murphy Belleville, IL

My overall rating of Aptive Environment was 5 stars until yesterday. I have two accounts with you. Because I was so pleased with your service, I recommended and I also pay for my daughters pest control service. My technician got through faster than the other techs do, so, I wasn't sure if he sprayed my deck thoroughly but okay, some people work faster than others. Then I heard water running outside because he turned on my water hose without asking permission first and then he came in to spray without a mask on so I gave him a brand new one we had purchased and he was getting ready to leave after only spraying the downstairs area and I had to ask him if he had enough spray to spray the upstairs, he said yes and I asked him if he would please spray before leaving. I was very uncomfortable and displeased yesterday and I have never felt that way before.

5 years ago

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Jamal St Louis, MO

What a wonderful experience. I had been swarmed and stung by yellow jackets when doing yard work. I called Active and they scheduled me an appointment first thing the next morning. I pretreated the nest with insecticide the night prior. A wonderful female technician came out and recovered all of the nest so I would not have to worry about them attacking me or my pregnant wife, or the young girls next door. Highly recommend this company and technician.

5 years ago

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andrea lear San Diego, CA

The service tech was amazing with customer service and keeping our minds at ease for our pet. He did a great job covering our house with the spray and paying attention to the major areas I showed him. I didn't know one of our plants is super infested with ants so they're going to come back and respray that spot. But overall we love Aptive Environmental Services & will continue to tell our Neighbors, family, and Friends.

5 years ago

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Gustavo Aguilar Oceanside, CA

Mr. Amaro L did an excellent job around my house he performs was incredible I would like for him to come back to my house to continue the job. I have very good confidence in him and he knows the job very well it should be more people like him in your company he is a friendly person and have a good attitude and he is very professional in his job so I recommended 10+ overall on his job. Sincerely, Gustavo Aguilar

5 years ago

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Naomi Santee, CA

They came out and began our service. Then COVID happened. They were unable to do the initial 30 day follow up. I called and they came back out and made it right. Ants eventually ended up coming inside and I was incredibly happy with the service received by the technician (Eric). They came and took care of the inside and the outside as well. Thank you for the great customer service. No hassle at all - I was just taken care of.

5 years ago

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Grace Peekskill, NY

I like that I am informed ahead of time that the technician is coming. I also like that the technicians knock on the door when they get here and I can talk to them about any problems. The technicians are friendly and they also like dogs-a big plus! Finally, I feel the price is reasonable, as I have been contacted by other companies that charge much more. Aptive is also very responsive if I have a question or problem. Overall, a good company!

5 years ago

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Annette Patterson Fredericksburg, VA

Mr. Carlos P was such a nice gentleman and did a very good job de-webbing my house. He sprayed outside very nicely including my garage. I am so glad that he came to my door to let me know he was here so I could let him in my garage to spray. I hope to get him again the next time. He is an outstanding worked and very well mannered. He deserves the extra $5 for his great service. Thank you for sending him. Annette

5 years ago

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Poc Davis ,

Mr. Jordan B was the best! Professional, personal, and pleasant. As a retired Educator with 40+ years experience, it was a pleasure to work with such a professional technician. I would like to personally request Mr. B for future visits PLEASE!!! Our dog liked him too! I would like to suggest that he be considered for the training team. Awesome experience. Every client should feel this way. Thanks for sending Mr. Jordan B today and in the future. Dr. P. Davis, Gibsonton

5 years ago

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Mrs. Betty S. Andrews Renton, WA

Seth was great! he was courteous and very efficient and did an excellent job of meeting all of my pest control needs. the representative who started my service was excellent too but I was unable to access the site to tell you so he could get his extra $5 so please give it to him unfortunately I don't remember his name but am sure you have a record of it. 45

5 years ago

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Jazz Shingle Springs, CA

The technician that serviced our home was excellent. The best technician since we started your service. He was extremely thorough. He sprayed and swept the cobwebs from the ceiling of the deck then finished the rest of the deck. He spent time to spray the area around our BBQ and the entire fence line. He also sprayed and cleaned the front porch of the cobwebs.

5 years ago

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Patricia Jacobson ,

Casey is an amazing tech and always gets back to me within minutes! She has taken care of my home and is the only one thus far at Aptive that cares about keeping me as a customer. Her customer service is is something this company can learn from! She is an excellent addition to your company and should be greatly rewarded for that! Her customer service is beyond what I have ever had and I personally only want her to treat my home! Patricia Jacobson

5 years ago

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Jeffrey Woodward San Antonio, TX

The technician, Noah, was professional and courteous. He first asked if we'd had any pest issues since our last service, which we had not. Then, he explained thoroughly what he was going to do during this time. He indicated he would brief me when done, and let me know if he found any issues. He let me know when the next service would be performed, and asked me if I had any questions before he left. I am very satisfied, and highly recommend Aptive pest control service.

5 years ago Edited September 14, 2021

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Ramiro Rodriguez San Antonio, TX

I had requested a re-service because the last service that was performed by another technician was left very disappointing. I got frustrated with the last technician because I felt that he rushed to get the service completed, did not do what I asked him to do, and was sloppy in his work. This service technician: Mr. Daniel I was exceptional. He listened to what my concerns were, addressed them politely, and performed a very meticulous job. I was completely satisfied with this service. He did a great job.

5 years ago