Name: Aptive Environmental
Rating: 4.7

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KarenH Minneapolis, MN

Shawn G was extremely friendly and knowledgeable. He did a wonderful and thorough job!! Very attentive to all areas around our house. He was very good at communicating with me- a call prior to his arrival and a call after leaving with very detailed voicemail on what he did. Highly recommend Shawn! If I could have him every time for our treatments, I would definitely want him.

3 years ago

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Milan Vacaville, CA

The technicians have always been courteous and friendly. Our technician today was Tim ! He was very professional and gave us information about controlling our ant problem in the house. I spoke to Customer service on August 27th for some reason my appointment was canceled that day ? He said I have to reschedule, no apologies about why my appointment was canceled! Very unprofessional!

3 years ago

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Drs Magnolia, TX

Today it is a 5 because I finally got a tech that listened to my issues with the spiders and treated it properly. In the past they have just ignored me and have been in and out in 15 minutes. There is no way you can treat a 4000 sq ft house on 2.3 acres in that time frame. This guy was here for well over an hour and did an excellent job. I only want him in the future!

3 years ago

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Phanie Bish San Jose, CA

I truly , I appreciate the Aptice environment. There crews are very kind and cooperatives . They payed attention to all me requests . I had bees and spiders web around the house . They miss a spate, but I could them and they send someone the next day who did an awesome job. Now I can set outside without fear of Bees . Thank you for your services.

3 years ago

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Lorenzo Peay Anaheim, CA

This guy Khalieb H came to the house he explained the process and how it works and what he was going to be doing. He made me fill important like he cared and he was very professional with his job. He was clean he didn't make a mess like the other guys and he just did an amazing job. At first i wanted to cancel but because of him i would like to continue thanks Khalieb

3 years ago

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George Murphy Gilbert, AZ

Tammy came over today and was training another fellow. She did excellent! She explained everything she was doing and why. When i said I found 3 scorpions last month.she said let's do an interior spray today also. Everything smells minty so she must have really did good! Tammy was very professional and did a great job on this humid day! Thank you very much!!!

3 years ago

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Michelle Kirk Tampa, FL

This is my third visit from an Aptive representative and I have zero complaints. I am new to being in control of a pest control service and each time they make a point to explain what it is they're about to do and ask if I have any questions. Today, John E was the representative sent out. Extremely nice, knowledgeable about the product and even did a second sweep of the front of my house after I said how much I disliked spiders. Great pricing and great service 100% recommend the company!

3 years ago

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VJ Hat Baltimore, MD

My service technician ( Dale K) was great!!!!!! Extremely helpful and knowledgeable. He did a thorough inspection of my house and reassured me that we will get this mouse problem solved and that was really comforting. I did not feel rushed, he displayed true concern about my pest problem and gave me some practical tips on how to solve it. I appreciate him and I appreciate the company because they got someone out here same day. So thank you thank you thank you

3 years ago

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Cassandra S. Columbia, TN

Before spruce arrive I received a text from the employee named George that he would be at my house in 25 minutes. I told him that was great and that the baby had just fallen asleep to please do the outside first, he agreed and text when he arrived instead of knocking and waking up the baby! He was very polite and respectful explained what all he was going to do and got it done quickly & when it was time to come inside he whispered to make sure he didn’t wake her. Having someone be very respectful and polite when doing a very hot job was awesome! Definitely 5/5 stars

3 years ago

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LaRhonnica Williams Katy, TX

Jamaal C is an outstanding technician. He is very customer friendly and pays attention to detail. He takes the time to ask about any concerns and addresses them. What I liked the most is his dedication to make certain to assure us that he took care of our concerns we told him about at the end of his visit. I would request for him to continue to treat our home for future sevices.

3 years ago

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Alycia Murdie Knoxville, TN

Joseph X. W. From Knoxville, TN Was amazing!!! We have use Aptive for a year now and today was the best experience we've had! He was very easy to talk with. We had some concerns and he helped with those. We had him check the outside today, and he made sure he got every corner! I would highly recommend him again for our future treatments, or for anyone else. He was amazing at his job!! Thank you!!

3 years ago

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Maryanne D. Hoffman, NJ

Aptive is easy to schedule, they return for treatments if needed, and have very knowledgeable technicians. Our technician, Durell J. did a great job. I left a note on my door explaining our needs while leaving for a walk. Durell not only did what was needed but found a hidden wasps nest close to our front door. I was more than pleased with the Aptive service.

3 years ago

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Gerald E Lusch Troy, MI

Enrico texted me the day before he was to come out to my home. He said he would arrive between 7-8 am. He also texted me that he had arrived at 7:05. We spoke briefly, he was courteous and informative. I asked if the rain we were having would affect the treatment, but he informed me that since the chemicals are mixed with water, it is not a problem.

3 years ago

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dorothy rosato Fair Lawn, NJ

they called and my experience was wonderful, they came with four of the nicest people one can imagine. They were knowledgeable and kind to my questions. They did whatever I needed to be done, The experience was commendable, they were so very nice, it was a pleasure to let them into my home and I was rewarded by 3 men and 1 very personable young lady. Thank you so much for letting me have the opportunity to express my thanks. Aptive Rocks with customer service..

3 years ago

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Action Hero Millersville, MD

Aptive has continued to give great service for my house by always going above and beyond during their service calls. Sean not only did the usual areas, but also sprayed my fence perimeter, around my shed, and the entire back yard. Any time we need extra attention somewhere Aptive is happy to oblige. All the service technicians, including Sean, have been friendly and engaging. —Rob S.

3 years ago

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Tana Twet-Meister Las Vegas, NV

We have used a price for a few years now. Very great service. We generally don’t see any bugs alive, we just see the dead’s ones occasionally. Recently we had Rich out to service our home. Rich was so knowledgeable about his product and where bugs tend to live. He was so professional and I really enjoyed learning a bit more about pest control. I know many of their technicians are great. We love Rich and aptive because I really do not love bugs!!!

3 years ago

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Kris Paramus, NJ

Aptive Environmental is the best for all your bug issues. I have been using them for quite a while now and my home is virtually bug free. If I ever have an issue they quickly resolve it. Rasheed B. did my quarterly service last Friday and he was so thorough and professional. He even took and sent me pictures of all the places outside my home that he treated. Job very well done!! Thank You!!!

3 years ago

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Jeff Duce Anoka, MN

My Aptive specialist name is Joseph A. and he was great. Very pleasant genuine person that likes what he’s doing and is great with customers. He’s did the early spring pest control and was very detailed. I asked him to treat and spray the garage and he was happy to. He first swept all the cobwebs everywhere and then sprayed. Best service ever. Thanks from Jeff Duce

3 years ago

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JenG Brandon, FL

This was our first time using Aptive, I was excited for the amount of coverage your company covers in my yard. But I was a little disappointed after talking with my husband. He said he had to ask the tech if he was going to spray our elephant ears ( back right & left corner of back yard) and our shed. His response was “ya I can do that”. Not yes I was planning on doing that. So my concern now is do the techs not do everything the sales guys told me he was going to do. I was told I would get coverage from the front of my yard to the back, that’s what I found different about your company and why I went with you guys. If this is not the service you provide I would like to cancel. I do not want to have to watch the tech while they are hear to make sure we are receiving the correct service. I was not in need of pest control but was willing to give it a try for those reason. Please let me know your thought before the next service.

3 years ago

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Douglas Martin Palm Harbor, FL

The Best! Mr. B. went above and beyond to treat our home today. I showed him some insects. He not only identified them, but told me just how he intended to stop them from entering our home. He cleaned and treated the weak area and told us what to watch for. He did more than any service tech we have had so far. Can we get Jordan B. every time???

3 years ago

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Jessica Lopez , FL

Ive been with aptive almost a year now. No complaints so far. A new employee treated the wrong house last friday without me knowing. I received a call from aptive customer service about the mix up and Bo came out the next monday to complete the service and paid special attention to the areas I mentioned. Mistakes happen but it's all about how you resolve them that matters. Thankyou Aptive, job well done!

3 years ago

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Crystal Heifner St Louis, MO

Your service techs are always very nice, but DeAnte R. was the BEST EVER! He was very friendly & did everything I asked him to do in the house. He also looked into the attic for me. I want him back for the next visit! When I clicked on the $5.00 bonus above, it said "Code access denied & Msg. access denied. What is going on? He certainly deserves it! Please make sure he gets it!

3 years ago

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Rebekkah Montes Saint Charles, MO

My technician did an outstanding job! I think his name was Earl, but I cannot recall. He was polite, attentive and even offered to spot check my garage since it was open. Earl fully explained to me what the day's treatment would include and asked if I had any specific concerns. He was so professional and kind, I really appreciated his extra effort. If I got his name wrong, please view my account, Rebekkah Montes, to ensure he knows that he did a great job!

3 years ago

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Tricia Foster Sarasota, FL

As always, Cory S., my Aptiva Representative called to let me know his arrival time. He always has a smile and does a thorough job making sure I will never have to deal with a "creepy crawley" again either inside or outside my home. Not all exterminator companies are the same as proven by Aptiva's technology and attention to customer service. Highly recommend. Tricia Foster

3 years ago

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Patty Desrosiers Saint Charles, MO

Jarvis did a fantastic job. He is so polite, friendly and does a thorough job. Best technician you have. 100% better then last tech. I tried to go on about the $5 bonus but it came up error each time. I'd gladly pay for his $5 bonus. I have had him another time also did a fantastic job the too. Id like for him to be my permanent tech. He is the best you have in this area.

3 years ago

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Deborah Spring, TX

I wasn’t able to be there when he came to my house but my mother was there and she specifically told me I needed to do an amazing review for Saul! She was extremely happy with his service and how courteous and caring he was. She said he sprayed exactly where she requested and made sure it was done thoroughly. How’s service was much appreciated.

3 years ago

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Jeannie P. Reseda, CA

I've been with Aptive for one year and haven't seen a bug or heard a mouse since! The peace of mind knowing they are taking care of my property is invaluable! Aptive's representatives, just like Talen C. who performed the service last week, are always professional, courteous, friendly, efficient and reliable! I couldn't ask for more! If you're not using Aptive, why bother?

3 years ago

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Betsy Jacobson ,

#1. Christian is was superb!. He's knowledgable and explains what he will be doing and why. He went above and beyond in helping me get rid of the the mice in my house. He represents your company very well and so I give you a top rating because of him. Thank you Christian I would prefer that you be the person who does my six month treatment. You are. AMAZING #2. The appointment people are nice but it takes someone in an authority position to arrange the pick up for the mice. Their first response --you'll have to wait 2 days. You can have a dead mouse in the closet and wait two days. Thankfully I persisted to talk to someone who could make that arrangement.

3 years ago

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Elissa Watson Friendswood, TX

Toby did an excellent job yesterday. He was early, and was very attentive to my needs. He went all around the outside of my house looking for openings that rodents could get into my house. Toby also looked up in the attack(as well as he could considering it was a tight fit) to see if he could see any holes in the roof. Toby then proceeded to lay traps everywhere from the outside to up in the attic. He explained what he did, and then gave me some copper mesh to put over a hole that he found on the back of the house. Thank you Toby, and keep up the good work. Regards, Elissa Watson

3 years ago

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Betty Alvarez San Antonio, TX

Really appreciated that today this technician explained to me on how to take care of the issue I was having today. The fact that he showed concerned and understood how I was working from home and he didn't interrupt instead he talked to my 20 year old daughter and explain to her what he was doing. I was very comfortable with him and appreciated all he did. In all honestly the experience from the time he rang my doorbell and stepped 6 feet back and still show concerned I was really grateful for that.

3 years ago

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Susan S. Largo, FL

Everything was done just as it should be. No problem except getting a notice someone was coming about noon on the day of service. This should happen a few days BEFORE the service. NOT at noon. The tech is A++++. Glad to have her. Oh, also when I called near 5pm to reschedule because the tech hadn't come yet, the person taking the call was friendly, efficient and easy to work with. She contacted the tech to learn she was running late but would still be by. Great work!

3 years ago

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Travis Billingsley League City, TX

Excellent service. I was running late and the technician stayed a little longer until I got there for what was already an extra service to cover my back yard. I appreciate the quick response and appointment to get my back yard treated. The technician was professional and completed my service quickly giving me a full report of what was treated in my yard.

3 years ago

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Jeff W Everett, WA

Had a retreat of my bait boxes five days after the tech had serviced our property due to scratching noise in my walls the previous night. Aptive sent out a tech the next day after my call regarding the noise in my walls. He found one of the bait boxes empty so I’m glad the boxes were refilled. My only question is did the rats(?) eat all the bait in 5 days or did the tech who serviced on the original date missed that box which happens to be the closest to the area where the scratching occurred. The tech who followed up was very knowledgeable and suggested that I request for a monthly refill of the boxes especially this time of year. The service is free and part of your agreement. All you have to do is ask for it.

3 years ago

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Amanda ,

I would have rated lower based on past aptive service experiences and techs, but Jay K did a great job today. Appreciated the info, communication, and service. I've had 2 qtrly service treatments prior, and those techs were in and out in less than 10 mins. Jay took his time and really took care of my house. As a paying customer for a select service, I appreciate that. Please send him again!

3 years ago

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Braulio Muniz Pearland, TX

The service tech called me 20 minutes before he came to service my home. I told him that I wouldn't be home at that time and he reassured me that I didn't need to be home. He said that he would call me when he arrived and that I could just simply walk him through, while on the phone, to where I needed the treatment. He was very professional and polite. I am very happy with the service.

3 years ago

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Thomas C Richard Freehold, NJ

I like that they're always contacting me and letting me know I have a service coming up, asking if the scheduled time is appropriate and showing up as expected. Knowing that I have pets and ensuring my yard is secure when they leave. I've used Aptive regularly every quarter and have had no complaints regarding the services provided. My technician Vincent D did an excellent job.

3 years ago

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Ruth Taylor Portland, OR

My parents have used Aptive for a couple of years in to spray their exterior for pests. Since they have been using Aptive, their dogs have not had a flea problem anymore. After my Father passed away, my Mom has been nervous about anyone coming to the house. Our representative, Steve, not only does a great job, but he has gone out of his way to be very conscientious and thoughtful to put my Mom at ease. We appreciate his kindness and great work! Darrell and Ruth T.

3 years ago

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Barb Roach San Antonio, TX

Aptive Environmental does a great job. No issue with bugs since they have started. June D came today and not only did the usual pest control treatment; she also texted me that there were packages at the front door and asked if they would be safe there since I wasn't home at the time. Really appreciate her going above and beyond. Love this service. They also notify me a day or two prior to the scheduled appointment.

3 years ago Edited January 24, 2022

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Karen Bittner Indianapolis, IN

I have quarterly service with Aptive Environmental, they are very thorough and will come back if any problems arise between services. Today we had service, Mathew H 5 was our service provider. Very nice , friendly and courteous. Very observant also, he noticed our State on Michigan patio stones! Alway like meeting fellow Michiganders here in Indiana!( Yes...even U-pers!) He explained what he was going to do and got to work! Thank you Matt! Great job!

3 years ago

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Cheryl Traut El Cajon, CA

Aptive came out on an emergency for rodents. They had me scheduled for 12/1/2020. I called back on Friday, your excellent one who answers the phone helped me and had someone scheduled for 11/29/2020. The young man did a wonderful job. We sealed all the holes where they were coming in Big & Small. No more inside, under the house though. Amazing Job.

3 years ago

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Keith Mccarty Wentzville, MO

My technician was Willie. He was very professional. He listened to what I was dealing with on some vole issues and took immediate action and let me know what all he did. Excellent. I tried to click on the link to give him $5 bonus award for his superior service but the link came up with an error tree message o something like that. I would love to get him his bonus money but can't teh way it is now. Thanks again for the great service!

3 years ago

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Laurie A Brown Tacoma, WA

We have been very happy with Aptive . Each time your company comes out for service they always give their best. The tec. That came out on Tuesday the 24th was fantastic her name is Melissa she was very helpful so kind and of course very professional. If you could let her know we truly appreciate her experience and compassion. We will highly recommend her and would love to have her if available when we have our service

3 years ago

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Mary Williams Reston, VA

Today Paul S came to my home to provide service. Paul came to the door and asked me if there were any special needs. He was polite and friendly. He also came to advise me of a package delivered to the side of the house that I may not have seen. I attempted to review him so he would be eligibile for the $5 bous, I attempted to provide a review for him online at http://goaptive.com/wow/ and the link failed. Paul deserves the bonus. please see that he gets it and note the broken link.

3 years ago

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Cynthia Heimlich Houston, TX

The service has stop the pests from coming in the house. I did not know I was signing a contract for outdoor pest control treatments. It was surprising to me that they were concerned mainly about outdoor treatments. I was also surprised they kept asking me if I wanted to have my house treated inside. Lack of communication about these differences from other pest control companies where you pay for indoor treatments only.

3 years ago

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Taylor M Noblesville, IN

I asked for a free re-service because of a few spiders that were finding their way back into my house. Within a day Aptive responded and set up time to come back and spray both inside and outside the house. My service tech was Derick and he did a great job. He wanted to know exactly what areas were problem areas and made sure to really spray those problem areas. Great customer service.

4 years ago

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Angela Leahy Escondido, CA

We've had Aptive for a few months now and we're very pleased with the service. Our technician is very professional, friendly and courteous. I see him around our neighborhood too, so I'm not the only one who uses Aptive. Our spider situation was so bad when they started and he always asks how it is and if there's anything else we would like to focus on.

4 years ago

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AMo Puyallup, WA

Unfortunately, I don't know the name of the technician that serviced my house today but what I can say is that the gentleman went above and beyond my expectations. He called to let me know her was on his way to the house. When he arrived he was very nice and explained to me what he was hoping to do. Once the job was done, he sent me an email providing a list of the chemicals used, the pest targeted, and the locations treated. Thank you Sr. For a job well done and thank you Aptive fort having such a great staff.

4 years ago

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Anjum St Louis, MO

I had aptive spray indoors to take care of the stink bugs. I also got necessary information about how I was actually encouraging the stink bugs to come inside by zapping them in an electric device and imitating this smell which attracts more. I was told to vacuum them if I see them and follow up with the company. The representative was professional and I personally saw him spray every important corner in the house including the basement. Thank you

4 years ago

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christina berumen San Diego, CA

Very pleased with the service from Josh who got me my appointment and explained the services and product and who also followed up until the technician arrived on the day of the appointment. Then our tech Billy arrived and he was very friendly and thorough he explained the process and was very thorough. Pleased that I was referred to Aptive and that I am now a customer!

4 years ago

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Sheila Gadson Rosharon, TX

My initial experience was terrible, can’t blame entire company it was the technician. The first technician didn’t use the appropriate treatment and didn’t do entire house and lied about doing it. I informed the company and they were AWESOME! They resolved the issue right away the next day. The second technician Miles was great. He listened to my problem, answered all questions and completed the job entirely!!

4 years ago