Name: Aptive Environmental
Rating: 2.5

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Diamond Killeen, TX

Quentin A came today to spray the inside and out of my house. He moved efficiently. Swept the top edges of my house. I was alone with just my children. He made me feel comfortable. He had a friendly smile. He was mindful if my small caged animals. And he reminded me to wait 15minutes before I let my dogs back outside. Thank you Mr A for servicing my home.

6 years ago

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Rich Lake Worth, FL

Your tech Steven F serviced my home today, he was Steven very polite and was very respectful. He went out of his way to treat the inside big my home behind my furniture and had to get into tight places to treat areas where I was having Ant problems. He also got soaked out in the rain treating the out side of my home and didn't rush because it was raining. I highly recommend Steven.

6 years ago

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Wallace Nejedlo Woodland, CA

Your technician, Jesse, was very professional and started by wanting to know my concerns and any specific area that I wanted to be addressed in his treatment of my property . Having a very large property with a plethora of plants and vegetation Jesse used great care in not damaging any of my treasured plants. I was very pleased with his work and would definitely like him to return for future services.

6 years ago

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Teri Roberts Jupiter, FL

Justin M was on time and super friendly. He answered any questions I had and I felt he was knowledgeable about the subject. As stated in the Review on FB, I saw him make a 2nd trip around the house to remove spider webs and wasp nests and the like, which surprised me. I would have forgotten about that, but Justin was on top of it. Thanks for doing a great job.

6 years ago

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Bob Agrusti Morristown, NJ

Jenner S went into my attic to check the area. He sprayed outside for wasps and found some in a lower gutter by the front door that other pest companies never did. He sprayed the eaves. He explained all this when he was done and told me that I should expect a number of wasps dying and falling near the front door. He did an excellent and I am pleased.

6 years ago

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Joel Lipkin Livermore, CA

Service was on time (as per schedule), and the work seemed to be completed as described in the contract. Nathaniel B was friendly and very polite. However, there were two problems--one minor one was that I did not receive a call to let me know when Nathaniel would be arriving at my house, so I was a little surprised when he showed up 20 minutes before the appointment window that I was given. The second issue was more serious--when I inspected the house perimeter after he had left I found that an outdoor thermometer that I mounted (using wood screws) to a tree outside my kitchen window was knocked off of the tree and had been broken. I just found the pieces as I was doing the inspection and Nathaniel never mentioned that he had broken the thermometer. It was old and not an expensive item, but I really think he should have told me what happened before he left.

6 years ago

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Jeremy San Jose, CA

Service is good once the technician arrived. Getting someone to arrive on time was painful. I purposefully scheduled a service to fit around my family's schedule (including my job). The morning a technician was to arrive, I received an update saying Aptive had shifted the time window from the morning to the afternoon. In calling customer service, I was disconnected three times. Finally, a representative had the temerity to tell me the appointment had always been for the afternoon. Thankfully I had the original e-mail to back me up, but she still called it lucky she was able to re-schedule a different technician for a morning window. At the end of the call, the representative asked if I wanted a call one hour prior to the technician's arrival. How thoughtful! I requested the option for the call. I got a call 5 minutes before he arrived, and the arrival was still outside (30 minutes) the originally specified window. The technician gave an excuse for why the call was only 5 minutes prior to his arrival (not caring that he was late anyway) that made it seem, again, as though he was doing me a favor in showing 5 minutes after the call.

6 years ago

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Shelby Kibodeaux Houston, TX

Thank you so much for coming to my door a few months ago, offering your services. I said of coarse! They started the following Monday and whatever was done made my yard fly free and any other bugs too. The neighbors on both sides of me with multiple dogs and I personally don’t they pick up poop(we use a poppers scooper x3 a week) so there is NO poop in my yard and since Aptive started, their flies and stuff don’t come to the yard from their yards. Excellent service!!! Shelby Kibodeaux

6 years ago

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EDWARD STANTON Montville, NJ

TIM N CAME OUT AND DID A FINE JOB WITH THE QUARTERLY SERVICE ON 7/22 HE SHOULD GET HIS $5 BONUS. MY ISSUE IS WITH THE DAY YOU GUYS SCHEDULED THE WORK TO BE DONE.NOT 20 MIN AFTER TIM FINISHED WE GOT MOONSON TYPE RAINS WHICH IN MY EYES DILLUTED OR WASHED AWAY WHATEVER PRODUCT HE PUT DOWN. THE WEATHER FORECAST FOR THE DAY STATED THIS WAS COMING. I THINK IT WAS POOR JUDGEMENT ON MANAGEMENTS PART TO APPLY ANY TYPE OF TREATMENT IN THIS TYPE OF WEATHER. I DOUBT IT WILL HAVE THE DESIRED EFFECT. IF MY THINKING IS WRONG PLEASE ADVISE. IN THE FUTURE PLEASE DO APPLICATIONS WHEN WE WILL HAVE AT LEAST 48 HOURS OF GOOD DRY WEATHER.

6 years ago

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Tim A Coram, NY

The sales rep, Amy, was very professional. She clearly explained the service and did not attempt to over sell. I found her to be genuine, believable and honest. l liked the fact that she did not just stick to script but took the time to answer my questions. The technician that did the work showed up the day they said they would. He was very thorough and a very nice young man

6 years ago

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Miranda Hall Leander, TX

Today was our second time using Aptive and we love it! We will continue to use it. They are so friendly and nice. We don’t remember the name of the first gentleman that came but the second one, Eusebio A, did an amazing job. He was super polite and respectful. The first guy was awesome too. I don’t have one complaint about any of them. Just positive things!

6 years ago

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Joey Rochester, MI

It's been over a week since our first application and I've hardly seen a bug. I was concerned because a rain downpour started shortly after the completion of our application. Previously, when I'd go out on our deck or out front, I'd do the 'dance of the ants' -- trying to 'get' them. My own solutions never worked even close to the results of Active Environmental. The attendant was professional, pleasant and knowledgeable.

6 years ago

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Gilbert A.

I have never had any issues with Aptive. Products used have performed as promised, and I have received exemplary service from all technicians sent to my location. Benjamin, in particular, has been professional and very thorough in his performance as well as friendly, courteous, and conscientious. The local office has also been very easy to work with. Scheduling and billing adjustments have simple to get done.

6 years ago

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Liza River Edge, NJ

Hi Niquan S was a wonderful person. So curteous and attended to everything I asked. He truly took care of the issues that would cause bugs to come inside the house and went above and beyond by closing holes in my sidings. He even explained things further when he noticed issues that could cause problems. Thank you so much. I would highly recommend to give him the $5.00 bonus for a wonderful service.

6 years ago

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Joanne Las Vegas, NV

This is our first time using Aptive Environmental. Signed up in an instant and the next day we had a technician already spraying our home. He arrived early. Very kind and patient. Upon arrival he asked us where we would like to spray. He moved our shoes away from the way and organized them very neatly. He moved our trash and recycle bins then returned them back to the way they where. Excellent customer service!

6 years ago

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J Park Closter, NJ

Tim N has done an excellent job in both pre and post initial pest control spray work. Tim was friendly during the greeting and before commencing the work, thoroughly explained what to expect. I checked the areas sprayed and treated and all seem to have been completed well. I have yet to see the result of the work in days and weeks to come, but initial interaction and work were completed to excellent standard.

6 years ago

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Jeff Medina, OH

I had a sales call for Aptive Services on Wednesday, signed up, and got the first service the very next day. Jason came out. My expectations were totally exceeded. The work was done in a professional, thorough, timely manner, I felt like there was excellent value and that our new home will be protected from the kinds of pests the service addresses. The technician, Jason, was excellent at communicating what he was doing, how it would benefit us, and overall did a great job. I appreciate him and Aptive for the work.

6 years ago

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Craig R Eden Prairie, MN

So happy I signed up with Aptive. Payden and Asa have been exceptional. Payden stood on my front porch in hot, humid weather and patiently answered all of my questions about Aptive. So, I signed up on the spot. Today, Asa showed up for the first application. So professional, even in 100+ degree heat. Explained what he was going to do, asked if he needed to pay special attention to anything, listened attentively, and quickly got to work. So impressed.

6 years ago

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Ingrid Hopatcong, NJ

My tech are Jose M and Guillermo S very nice very educated and extremely professionals. They both answered all my questions and believe me I asked a lot, explained the service that aptive provides thoroughly. I am extremely happy I became a customer for a year and am extremely satisfied and grateful of the techs that took care of my house. I hope you continue sending them. Again they are both extremely nice and professional two thumbs up for them 👍🏼👍🏼

6 years ago

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Pcdude Bolingbrook, IL

Ricky was here this afternoon and completed our summer Aptive visit. He was very courteous, professional and thorough. Filled our rodent bait station and added another one in an area where we had notice rodent some recent rodent activity. He spent the rest of the time spraying insecticide around the perimeter of our house and inspecting for critters around the eaves. Great Job, Ricky!

6 years ago

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Ryan McKees Rocks, PA

Over all the treatment and service technician or a very professional and thorough. I was slightly disappointed in that the sales representative insinuated that the house was protected in a 30 foot radius into the yard for ticks fleas etc. it didn’t appear that the full lawn treatment in the 30 foot perimeter was included in the application. I do not regret signing up for the service but would’ve like to understand a little bit more detail about how the application was made .

6 years ago

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Samantha W. Montgomery, TX

The technician Julian arrived promptly and was courteous and thorough when explaining everything that he was going to do during the appointment. He treated the entire inside of the house as well as the exterior, yard and garage. He was here for quite awhile making sure that the job was done correctly and completely. Very satisfied with our experience.

6 years ago

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Christian Poe Chino Hills, CA

Lance is a total professional! I challenge you to hire more employee's of his caliber.. From the time he knocked on the door to the time he left. He did outstanding 👍. I am ex-military so when a young man replies with yes Sir and no Sir It means a lot to me. He showed total respect and that is the main issue I see with this younger generation of people. As for the product, it works great all the bugs I'm seeing are on their back dead! Thank you being a place of integrity!

6 years ago

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Ed S. Carmel, IN

Mr. Brandon G performed our initial pest treatment earlier this week. He arrived within the scheduled time slot and was polite and professional. He performed all of the activities prescribed in my contract with Aptive plus a few others I hadn't anticipated. For example, he cleaned the area around the garage window that had accumulated dead insect bodies and spider webs. He also found a few wasp nests that I had not noticed and removed them. I was pleased with his service.

6 years ago

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Barton Hege Argyle, TX

Ralph introduced himself, very polite young man. Told me what he was going to do after I told him about the problem areas. Did his treatments and knocked down some spider webs and muddaubers. Hopefully, it'll all go well. My first/free treatment went fine but results only lasted 2 weeks. When I called for a retreatment they billed me and started the quarterly. I didn't expect the quarterly to start until 3 months afte the first treatment. Hopefully, all goes well.

6 years ago

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Alan Syracuse, UT

Jerry did an exceptionally good job for us today. While we always receive great service, Jerry really impressed us. He thoroughly swept the front porch, back porch and under the back porch for webs and wasps. He also swept around our shed, reporting that there were quite a few nests around it. We really appreciated the highly professional and effective job that Jerry performed.

6 years ago

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Eli Gomez Converse, TX

Had an initial application for both inside and outside pest control. I had been thinking about having a company start treating my home for sometime now, but hadn't contacted anyone. I decided to go with Aptive cause they caught me at the right time I guess. But after todays customer service by Marques L, I am glad I gave Aptive the chance, he provided Excellent Service and had no problem treating wherever I asked. So thanks Aptive and Marques for the 5 star service that was provided. Eli.

6 years ago

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Andrew Stathis Livermore, CA

Erik (I do not know his last name) was the technician sent to our home on 07/17/19. I told him of my spider problem, showed him where all the spider webs were, and told him what I expected of him. I stayed in the backyard while he did his job in case he had anymore questions for me, Erik was very meticulous in his job, especially when it came to my 19 flower pots. I am thoroughly satisfied with the job he did for me, and thus satisfied with Aptive Environmental. I would like Erik to have my house assigned to him when further pest-control work is required. Andy S

6 years ago

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Jim soliz Kansas City, MO

Johnathan came to the house Tuesday the 16h he was very polite as we talked about our pets. I watched as he treated the house and yard and it seemed to me that he did an excellent job ! I thanked him before he left as we talked about our pets again and informed me to keep them inside for a couple of hours until the yard treat dried . I thanked him again before he left . He did a great job !

6 years ago

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Linda Wilson Lee's Summit, MO

I just had the first pest treatment today so I may be premature in giving the company 5 stars; however, I am giving 5 stars because of your sales / service rep and technician (specifically: Amanda O and Tucker H). I was delighted to deal with both employees.. they were polite, respectful, courteous, knowledgeable, and professional.. please share my comments with them. Thank you. Linda W.

6 years ago

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Rich Springfield, PA

Juliette (Aptive Service Pro) was on time and very professional throughout the service visit. She introduced herself and explained what she would do during the Aptive treatment process. Juliette was very thorough in performing the inspection and applying the treatment to my property. She answered all my questions and I would definitely request to have Juliette perform future Aptive treatments to my property. I would recommend Aptive to my friends and neighbors.

6 years ago Edited October 4, 2021

Reply from Aptive Environmental

Thank you so much for expressing your appreciation for Brendan D.! We are so proud to have him on our team. :) We are looking forward to continuing to provide you with this quality of service in the future.

Mar. 11th, 2020

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Deb Chagrin Falls, OH

Our technician was thorough and cooperative. Fifteen minutes after he left, we had a torrential down pour. I called customer service to ask if the rain would affect the application. She said that it would if the product didn't have a half hour to dry and should probably be reapplied-free of charge. She scheduled another application. I'm happy about that.

6 years ago

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Deborah Ciottariello Randolph Township, NJ

I was provided a service today as never before. All that was included was never offered by any other company. Spraying around the base of the house. Problem bugs within the house and garage. Also about 30' around perimeter of house for fleas and ticks. I cant be more pleased with the service provided by two young men Jose and Guillermo who were very thorough and courteous...They explained the services and were very knowledgeable They also reminded me that if I see insects after a week and a half I should call them and they would come back free of charge! A happy camper I am!

6 years ago

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Don Y Sugar Land, TX

I had a problem with wasps nesting in my weep holes. I called Aptive Environmental up, and they came out in a few days to deal with the problem. They killed them with a canned spray, and then drenched the other weep holes with a solution. The technician said if we see them again, just let them know. Because it was between my schedule service, it was all covered under warranty and it was free. Couldn't be more happier.

6 years ago

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Sandii McKinney, TX

I'm so thankful that Larry was willing to be flexible on such a hot and heavily scheduled day. I usually have outdoor service but since I have a wall with sheet rock partially cut out of it due to a flood, I asked Larry to come in and spray in that wall while it was open. I wanted to take advantage of the access to inside of a wall where ants have been known to go in the past. Larry was very accomodating and came inside and did the extra work for us graciously. I really appreciate the extra service from Aptive employees such as Larry especially without extra notice. Thanks Larry!

6 years ago

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Bert Black Silver Spring, MD

Ron came to the door, introduced himself and carefully described the services that he was about to perform. He then proceeded to carefully apply the chemicals all the way around the house and in two interior places where ants had been seen. Once all the treatment was completed, he came back to the door and reviewed the work he had done and asked me to contact him if a follow-up treatment was needed before the next scheduled treatment.

6 years ago

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Lisa Norris Gresham, OR

This was my 1st treatment visit with Aptive Environmental for outdoor pest control. I was impressed with their Service Professional Zack H. I walked around property with him & he pointed out key areas he would treat & why; and areas he would need to back off of a ways such as my little pond. I was impressed with how well he could describe how the treatment process works & the products used. VERY ENVIRONMENTAL!! No harsh chemicals. OK for pets. Zack answered all my questions clearly & professionally.

6 years ago

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Judy K. Round Rock, TX

Richard was the technician today. He was on time. He called to tell me when he was arriving. We discussed what I needed to have done . My concerns were the fire ants and fleas. He said he could not treat my front yard. It is open space and dogs may walk on the grass. He said the back yard was ok . He called Aptive and was told he could treat my front yard for fleas and ticks excluding about 3 ft. Back from the road. He did an excellent job and I was impressed he called the office to discuss my front yard. He was courteous and knowledgeable. Thank you Richard.

6 years ago

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Lori Clark Lewisville, TX

I'm very satisfied with this service, they let me know what all they will do and so far got rid of my wasp problem and treated around the house. I have a lot of lizards around the house that I didn't want to loose so I was happy that they were able to help me with that. I was also told if the wasp come back to just call and they will come back at no charge within the 30 days of treatment.

6 years ago

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Fred Los Altos, CA

Sales: Camille did a cold call, but I needed to have some pavement ant issues taken care of. She was informative and patient. Aptive does want you to commit immediately, but there is a 3 day cancellation regulation that can protect you. First Service: Brandon B showed up promptly, explained the chemicals and how they are applied, discussed the payments. He then applied the treatments for pavement ants in my backyard patio. All went smoothly. Too early to tell if effective.

6 years ago

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Shannon Williams Kansas City, MO

Yesterday, I was visited by a delightful sales representative (Jackson P) and he made me feel right at ease about getting service from Adaptive. He was very personable and knowledgable! Today, I was visited by a technician (Gregory F) and he took good care of removing a wasp nest and getting rid of the spider webs. He treated my home as well. I feel at ease, knowing that me and my pets are safe from pests. Thank you for providing such excellent service!

6 years ago

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Robin H Saint Charles, MO

Just had my first service today which was complementary for signing up. Justin O was may technician. He was very polite and professional. He asked me if I were getting the inside of the house treated because he wanted to start there first. I said I wanted the basement done since I had been seeing some spiders and bugs so he went back to his truck and got shoe covers to protect my carpets. After he completed treated the basement he proceeded to treat the outside.

6 years ago

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Silvia Houston, TX

The time window for my appointment was 8:00am-10:00 am. I called the day before to make sure that I was the first person of the day cause I had to leave the house by 9 am. Tim called me at 7.15 telling me that he was on his way. I was so happy that he made the effort to come out early to accommodate my schedule, I couldn't ask for a better service. Also, Tim was very kind and knowledgable. I also appreciate him being considerate of putting up shoe covers before walking into the house

6 years ago

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Cristey Cabral Spring, TX

Our technician, Brandon, did a great job. He answered all of our questions, took care of special requests, and helped ensure the safety of our pets while servicing our home. The salesman, Brady, was also VERY helpful and knowledgeable. The fact that they will come right back between regularly scheduled visits to treat any recurring bug issues, free of charge, is one of the many reasons we chose this company. Can't wait to enjoy our bug free home!!!

6 years ago

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Kaleena Kaiser Loveland, CO

Andrew did a fantastic job and really went above and beyond in my opinion today. We have a pile of trash we are putting in a roll off dumpster so I expressed my concern about the bees I stirred up yesterday. He made sure to spray all areas of the pile and even put some of the really infested pieces in the dumpster himself. I really appreciate his help and eagerness to be sure he got all of the problem areas around our property.

6 years ago

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FAZ Alamo, CA

Richard G. was my Aptive service technician today and he did an outstanding job taking care of my pest control needs. He listened to me explain the issues I was having and then immediately started to spray in specific areas to stop the issue. Additionally, he did an extremely thorough job taking down all the annoying spider webs outside my house, especially on my deck and fence area. I was really happy with his "can-do" attitude and his eagerness to help. I would like him to be assigned to my account on a permanenet basis.

6 years ago

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JANICE MIRANDA Cypress, TX

Literally after the first service in June my kitchen, specifically got infested by ants, beyond frustrating. The young that came out was very attentive. He look at every detailed I showed him. He was very thural on how he addressed every spot, cracks and my yard. Thanks to his dedication and effort your company may still be able to keep me as a customer as this problem improved.

6 years ago

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William Vaughn Auburn, WA

Jeremey N did a great job for me today. He explained what his method was and then went right to it. Great guy for the job and from our discussion I could tell he a depth of knowledge in the field of pest control. Thank you very much. Now I am not sure where I go to to leave him a tip. Please advise. I clicked on a lot of buttons but did not find the location.

6 years ago

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Michael Coraopolis, PA

The pest control treatment was adequate but not exceptional which is what I had hoped to see happen during the interior portion of yesterday’s service at our home. We have had competing national pest control service providers treat our home in past months and years which causes our residence to be generally free of most pests because we do value and rely on professional pest control services to keep it that way. The rating is only 4 Stars because I did not see the technician make the extra effort to spay behind or under areas that could and should have easily been treated. We have high standards and expectations. My hope is that the next treatment fully reflects the high standards that we have and I believe are also held by the Aptive workforce!

6 years ago

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Gail Jackson Thousand Oaks, CA

Jonathan C was the technician who was here for the initial visit. He was very polite and knowledgeable. He went through the service agreement and explained as he went along on his phone where I read and initialed. I spoke to him about the areas that really needed attention due to my ant problem. He treated all the areas that needed to be treated. Please be sure he receives the $5.00 bonus for a job well done.

6 years ago