Name: Aptive Environmental
Rating: 4.8

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Ismael Cavazos Houston, TX

Dagoberto is an asset to your company. He respected the customer by keeping social distancing. Very neat and professional uniform. Inquired how our service has been, and took notes on our concerns. Then he reiterated what he was going to do. After he was done, he came back to us, to explain what was done, and if there was anything else he can do. He gave us a big smile and gave his farewell.

4 years ago Edited September 14, 2021

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marypatreeves Bellevue, WA

It was quite sudden as Ruben came to my door, convinced me to sign up, and the techs came shortly afterward. I've had pest control in recent years but it seemed like a waste of money. Ruben said Aptive will do more than my previous company did, especially when it came to keeping rodents from getting in. Ruben wore a mask, but it was down most of the time, which defeats the purpose. He had to show me contract details on his tablet but didn't pull his mask up when he came closer. He also wasn't wearing gloves and wanted me to sign & initial things. I asked if it could be done online and he said yes. He's a good salesman and was very nice. The techs, Frederick and Demitrius, didn't introduce themselves, weren't wearing masks when they came to the door, and didn't try to keep what I feel is a safe distance back. Frederick had to borrow a ladder at one point and came into my garage to get it. As he brought it out, he accidentally hit my car with it. Turns out he hit the tire, thankfully, but he seemed a little careless. When he was getting some wasp nests down, he knocked a bunch of moss off the roof. No big deal but I thought they'd pick it up. There was a general lack of professionalism, not terrible, but there's a lot of room for improvement, especially with the social distancing and safety measures on the part of all 3 employees.

4 years ago

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Jose Castro Houston, TX

Rang my doorbell. When iI opened the door, he stepped back (6 ft or more) and told me he was here for servicing. Asked me if it was okay that he had a trainee with him. I said yes thank you. He proceeded to spray around the house. As I watched through certain windows that look out to the yard, he is giving instruction to the trainee on how to do the job right. He came back to the door to let me know that he had completed the job and if I had any other concerns. I told him no and THANK YOU. Great job by this young man.

4 years ago

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kristal eaker San Antonio, TX

Things did not start out well. Had it not been for him, I would be calling the company to change my decision about going with them. Initial call representative asked some general questions and then transferred to a tech to schedule the appointment (or I thought it was a tech at first). I told them the services I was thinking (scorpions, spiders, ants (possibly carpenter ants) and mosquitoes. First rep said great but we do not treat carpenter ants but I can transfer you to a tech. I agreed. Tech says, yes we treat them but technically cannot warranty work because they are so damaging. However, our treatments will most likely kill or deter them. I scheduled the appointment for the next day in the afternoon. I get an appt confirmation but did not see it until I got off of work. It was too late to call then.... they scheduled me for a 10-12 slot. I have even told the rep scheduling I could not do a.m. because I had a banking appointment. I called the next morning and they could not adjust appointments same day. ugh! of course as soon as i leave the guy shows up. Then I get a call from son (who stayed home to meet them) saying that they sent an email at some point laying out the things that we agreed on that they would be doing. Technician at the house needed me to sign/acknowledge receipt of it before he could start. I had never received the email. They finally resent the email but it was after I left the bank. It was very frustrating and distracting trying to take care of this while I am in a refinance closing appointment on my home! My son calls back later to say that the company does not treat for mosquitoes and that they are not treating inside the home because of Covid. I was so flustered at this point. Dont get me wrong I understand the Covid thing but why was that not disclosed when I was on the phone call initially asking questions and setting things up??? Fortunately I got home as the technician, John(ny) was finishing up. This was the upside of the visit. John was so professional. He was very attentive and understanding with my frustrations on the lack of communication. He is very personable and very much a customer service person.Time will tell if there treatments will work to get rid of the pests but again, John was great!

4 years ago

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Patricia Way Arnold, MO

The service person, Don, was polite and informed me about the service he was to provide. He reviewed the specifics of the program services and the costs involved.After he had finished his explanation he began the exterior cleaning of surfaces. He then came into the house and sprayed the baseboards. When he was finished he reviewed their upcoming visits. He was professional, polite and friendly.

4 years ago

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David lloyd City of Saint Peters, MO

Wonderful and rapid response to a somewhat choppy start. Our technician did exactly what was needed for our vole infestation; applied repellent crystals and placed additional bait stations around the perimeter. I am very pleased with the way Aptive came through and delivered on the promises pitched by the salesman we worked with. Great job, Aptive!! I'm glad we signed up.

4 years ago

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The Art Teacher Missouri City, TX

Anthony was wonderful. He was on time, thorough and professional. Anthony took great care and went above and beyond to not only follow me around my yard while I pointed out vegetables and butterfly plants but took his time to not spray these plants. If it were possible to request the same technician for every visit, Anthony would be the first name on my list.

4 years ago

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Vivy Nguyen Ngo San Antonio, TX

Cory F from Aptive @San Antonio provided outstanding service today. He went above and beyond and paid attention to details …. Closing the garage door for me, reminded me to calk a small hole that he saw in my bathroom where he suspected the little aunts can get through…. I’ve been a customer with Aptive for a long time, not all technicians are the same, with that being said, Cody F stands out with his exceptional outstanding service.

4 years ago Edited September 14, 2021

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Tonya M Temple, TX

Jeremy did a good job and I was very impressed as he called ahead of time to let us know he would be servicing the property. He rang the doorbell when he arrived but we were in the back and did not hear it. He then called again to let me know he was there. He also asked about any specific concerns I may have which I really appreciated. Jeremy was very professional, polite, responsible and attentive to my pest control needs. Thank you.

4 years ago

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Felice Abea Saint Paul, MN

Eric D came today for our first appointment. He was on time, courteous, and informative. We are in a strange state of social distancing and while he wasn't wearing a mask or gloves he kept a healthy distance between us at all times. He assessed our ant infestation and went over what my options were and what to expect in the days to come. He also gave me a few tips on what I could to in the interim. Thanks Eric for making me feel comfortable with our 2 yr agreement and demonstrating the quality of service I should expect. Felice A

4 years ago

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Laura Pena Del Mar, CA

Kyle and Robert came to spray our home today, but being an avid gardener, I had questions about the pesticides they were going to use. I found out that Kyle, also an avid gardener, completely understood my concerns, and both technicians did a wonderful job to protect my gardens and the critters that live in them. They just sprayed the perimeter of my home for ants, which is just what I wanted. I appreciate the time they took to hear my concerns, and took care to protect my plants and the lizards that live here. Great job Robert and Kyle!

4 years ago

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Ofra Don Silver Spring, MD

25 Apr 0930 service Chris discovered and treated digger wasps under our deck. Above and beyond service - I could not provide much info on what the insects were or specifically where they were located. He needed to move barrels and wood to locate the pests and treat. Knowledgeable & worked with info I was able to give him. Good debrief on the problem and solution. Bruce D.

4 years ago

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Brenda Williams Laurel, MD

My name is G. Sanders. I want to take the opportunity to highlight an exceptional Aptive Environmental rep. that provided pesticide treatment svcs. to my home on April 22, 2020 . His name is Curtis; he is a true professional. Upon his arrival I pointed out hot spot concerns. He professionally & courteously explained each of the areas. He went above and beyond to reassure us of concerns and treated all areas. Please reward him in the proper setting for being extraordinary!

4 years ago

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Donald Hendrickson Savage, MN

Today I had Eric perform a spring pest control treatment and outside house cleanup . He reloaded all my mouse traps in garage and shed, also sprayed bushes for future Asian beetles. Last year we had a problem with beetles until having one application from Aptive and not one beetle returned, very impressive. Eric was very friendly and polite, also showed an interest in what the customer wants. Thanks again Eric! Don H.

4 years ago

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Phyllis Baisuck Fairfield, CA

I truly appreciate the honesty, thoroughness, and professionalism of your company and its employees. The service technicians are prompt and knowledgeable. Travis has been to my home twice, and on each occasion he addressed the problem accurately and as inexpensively as possible. He has never charged me for unnecessary materials or labor. Thank you, Travis! I would suggest, though, that you purchase or develop software so that individual accounts could be established and payments made online. Thank you, Aptive Environmental!

4 years ago

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Barbara Fisher Tampa, FL

Kraig D, has been at my home before, he is very polite and ask me it I needed anything or having trouble anywhere, I did tell him I need to have the inside sprayed but because of the virus unable to enter the house, he did give me some sticky traps and said hopefully in May they would be able to come back. I feel he is very professional in his job.

4 years ago

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Sheila Bannister Carmel, IN

Danny F was great to work with during my most recent service. He rang my doorbell, addressed me by name, and maintained a safe distance away since we are dealing with COVID-19. He gave me tips on dealing with the sugar ants I am beginning to see in my home and reassured me that the treatment he was applying today would draw them outside and kill them. Danny was courteous and professional.

4 years ago

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Jessica Faulkner Chicago, IL

Very pleased with the price and what we all get for it. Every tech has been friendly and informative. Customer service is usually very friendly and helpful. However this last time they were a bit blunt, short, and non responsive. And I am more than happy to list my tech by name because he was wonderful, however the email I received for the completion of the treatment didn’t list his name. But overall I am still very happy with the company.

4 years ago

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Josh St Louis, MO

Mike W was very thorough and ensured that my reservice was done to the highest level of standards considering he couldn’t address any issues inside my house due to COVID-19 but covered the entire foundation to help limit any bug and spider issues that I’m currently experiencing. Very impressed with his level of professionalism and knowledge, WOW!!!

4 years ago

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Maureen R St Louis, MO

Aptive always comes out for a re-service as often as I need and they are always at my house within 2 days of my request. Mike W was my technician today and he was fantastic. He took the time to show me what was going on and explain things to me, while helping me to understand what I can do regularly to prevent future issues, and to keep my family safe. He was patient with me and listened to my concerns, and politely explained reasons for my concerns, what he was doing, and next steps for me.

4 years ago

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Anup Shetty St Louis, MO

Aptive has been very responsive to our needs since we started using their services 2 years ago, and are happy to come out between scheduled visits to take care of issues that come up. Michael was our service pro who came out just now and was knowledgeable, courteous, and efficient. He educated us what he was doing and what to expect, and we were delighted with his service.

4 years ago

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Vera J Morgan Kyle, TX

Aptive is a good company for eliminating pests that are not wanted in my home/deck area/and yard. Omar G asked what needs to be done before they come, show up on time, phone me when they are 30 minutes out, and ask several times if there's anything more that needs to be done. Omar G. asked questions and answered questions. He's been here before so it was like seeing an old friend again.

4 years ago

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Lance Gordon Gibsonia, PA

I called Aptive last Friday and told them I had seen some ants on the kitchen window sill. they explained that I was having my quarterly service done that next Monday. They had their service representative make sure to treat the area behind my house ,below the kitchen window, for the ants. He also left my several " sticky " traps that I could use if I needed them. He told me to call back after two weeks if it was necessary. The serviceman's name was Gus D.

4 years ago

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Stacy , TX

Favian T was the technician who came out to our house today and he made sure to call before arriving and ask for any special requests we may have. He was on time and very helpful and did a great job. If you have any pest control needs for your home or company - you can trust that Aptive Environmental will help you and send a knowledgeable technician to take care of your needs. They even offer to come back out at no extra charge if you have any issues between your quarterly appointments. Check them out on Instagram to find out more about them. They are great!

4 years ago

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Karen A. Northridge, CA

Our service was exceptional. A couple of weeks ago, a service representative was unable to spray our backyard because our gates were locked. With new precautions, we did not know the representative was outside the front of our house since they do not ring the doorbell at this time. Yesterday, to representatives came back to treat our backyard and redid the front yard in certain areas because of the recent rain. The service was exceptional. We highly recommend this company.

4 years ago

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Maria Rutkin Pompano Beach, FL

I am so grateful for APTIVE - they are so customer service oriented. If you are looking for a Pest Control company that really cares about YOU, the customer, APTIVE is the BEST in the industry. I can't see myself going to anyone else in the industry. I have tried others like Truly Nolen and TrueGreen and came right back to APTIVE. I've been with them now for over 3 years. They are the best!!! They really care about YOU as a customer, and they have exceeded my expectations, and I am so grateful, especially during this time with the Coronavirus. Thank you, APTIVE!!! Highly recommend them!!!

4 years ago

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Carol P Lakeland, FL

Bob came today to do my treatment. I can't believe he cleaned my pool screens. I have never seen anyone do that. I am not saying they haven't because I might have not been home, but I was blown away that he did that. I couldn't thank him enough. I told him everywhere I was concerned and he went above and beyond. He also told me those hanging things from the pool screens were tiny spider. I did not know that! Yuck! Thank you Bob for doing such a great job.

4 years ago

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Jodie Carlsbad, CA

I am extremely pleased with my Aptive service provided by Eric B. I so appreciated the phone call he made to me to tell me he was outside. Eric was professional, friendly, and so courteous on the phone. That is what I will remember when I am asked about Aptive. Of course we are always happy with the lack of insects and pests on our property because of Aptive.

4 years ago

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linda tate San Diego, CA

Joshua w called me to let me know he would be at my house in 30 minutes. Once he was here, he came to the door to see if there was any particular issue I was having. I asked him if he would let me know about the mouse traps and where I was seeing spiders. He returned at the end of service to let me know about the mouse traps as I had asked him to . Joshua was courteous, professional and thorough. Thank you, Linda Susan Bertelsen 2645 Arnott

4 years ago

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Larry Pope Kyle, TX

Aptive has done an excellent job since they started a couple years ago. I'm scheduled for another treatment tomorrow and the last one is still working very well. I swept about 100 dead or dying "flying corn nuts" (as my stepson likes to call them) from my front door yesterday, among various other ground bugs. I keep my porch light on for security reasons and it certainly attracts them. Today there are about 70 more. Now that's a treatment that lasts. Thank you Jose and Aptive for the great job.

4 years ago

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cathy Tampa, FL

he did a great job and also installed a box in the back yard for some possible rat droppings that might indicate rats in my shed. Anyone who comes to treat my yard in the future, because it is different every time, needs to be sure the gate is closed completely so my dogs won't get out. We had a lot of difficulty getting one of them back in the yard today. thanks

4 years ago

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Jenny Pinnell Lake Stevens, WA

I appreciate Jose's willingness to ask great questions and raise concerns. He also recommended adding 3 more bait boxes and increasing my service to monthly (at no extra charge) vs. quarterly since he noticed more rodent activity from his last visit. He unfortunately didn't have extra bait boxes so was unable to provide this service today. Assuming the additional services are inclusive in the quarterly charge, please adjust to monthly servicing.

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to reach out to us! You are now going to be receiving services once a month. You will still only be billed every 90 days, as the rest of the services are covered under our re-service policy and are at no additional cost. Please let us know if there is anything else we can do. :)

Mar. 13th, 2020

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Diana G. Spring, TX

I am a busy person, so I rarely slow down to do a survey, but the customer service I received today inspired me to stop my day until I could find a way to express my gratitude! I received above and beyond help from a customer service rep named Crystal R. She provided professionalism, quality control, patience and kindness that I rarely find in my dealings with people these days. Please continue to hire employees like her!

4 years ago

Reply from Aptive Environmental

Thank you so much for going out of your way to tell us about the inspiring professionalism of Crystal R.! We are proud to have Crystal on our team and would be thrilled to hire as many more just like her as we can!

Mar. 11th, 2020

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ALBERT E BRELAND, JR. M.D. Solana Beach, CA

Karim did a great job...He cleaned spider webs and covered the affected areas quite well...He was courteous and professional...The only problem was that he failed to include his name on this e-mail, and the link to review his job performance gives a note that "this page isn't working"...Anyway, the work was well done and efficient...Albert E. Breland, Jr. M.D. PS: I had to call in to get his mane!!!

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express your appreciation for our Service Professional, Karim! We are so proud to have him on our team! :) We are looking forward to continuing to provide this high level of service for you.

Mar. 11th, 2020

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Mike Belton, TX

We just received our quarterly service call from Aptive Environmental. The technician, Josiah M, was outstanding, and we are very satisfied with the visit. He answered all questions, provided recommendations, and then proceeded to work with us on our pest concerns. He was very courteous, knowledgeable and quite cordial to deal with. Thank you for providing this individual to us.

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Josiah. We are proud to have him on our team! We will look forward to providing you with this level of service again next time. :)

Mar. 12th, 2020

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Lyake Manassas, VA

Leslie G was an excellent tech. and provided great service. He was courteous and explained all of the tasks that he would perform. He also serviced my second story balcony. Furthermore he reminded me of the benefits of the service such as the free call backs if I had any problems. If possible, I would always want him to provide my Aptive service.

4 years ago

Reply from Aptive Environmental

Thank you for expressing your sincere appreciation for our Service Professional, Leslie G. We are proud to have him on our team. :)

Mar. 13th, 2020

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Joleen Rodriguez Kent, WA

Jesse provides excellent service and was very friendly. He was also so accommodating when we asked for specific areas to be avoided for our pet. He also provided great advice. We would love for him to be our regular technician! (I tried to use the goaptive.com/wow link so he can get a bonus but the webpage was blank. I hope he can still gain a credit for his excellent work.)

4 years ago

Reply from Aptive Environmental

Happy to serve you, Joleen!

Feb. 27th, 2020

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Quoc Nguyen Elk Grove, CA

The technician that has been serving my house the last few time, is doing a great job. He takes his time to explain the steps that is taken, why it is being done, what results we would like to see, points out steps I need to do to ensure the best results. Great customer service. I normally don't write a review, but he was absolutely awesome. He deserve a raise. Q Nguyen.

4 years ago

Reply from Aptive Environmental

Thank you for the feedback, Quoc! We're happy to serve you!

Jan. 31st, 2020

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Victor Munoz Buffalo, NY

Ok, you employee showed up on time. He came in to the screened porche, sprayed and set-up traps for the stink bugs and went under the porche and sprayed there too. The employee even went around the house and treated the entire outside and with long brush removed all spider webs. This is what I call outstanding service. Your company will continue to received my busy because of the service provided by this young man. Thank you, Mr. Victir M. Munoz

4 years ago

Reply from Aptive Environmental

Happy to serve you, Victor!

Jan. 22nd, 2020

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Dennis X Lynnwood, WA

1/16/20 We had a rat problem in the walls of the house. The tech who came out was great. (don't know her name. The Hyperlink to the review for her is broken) She sized up the situation and took quick action. Because of the structure of the house the location she had to get to was very difficult. She found the hole and plugged it. Very pleased with the service so far. Dennis

4 years ago

Reply from Aptive Environmental

Happy we were able to get that under control for you, Dennis!

Jan. 22nd, 2020

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Rich Mamone Hightstown, NJ

Ever since joining Aptive Environmental I've been very happy with the results and customer service I received thus far. The technician, Eric C, has been treating my property since I started the service. He is very knowledgeable and always takes the time to explain any questions that I have. He always does his best to address any problem areas that I have as well. I highly recommend both Aptive Environmental along with that of technician Eric C.

4 years ago

Reply from Aptive Environmental

We appreciate the feedback, Rich!

Jan. 6th, 2020

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ML Olathe, KS

I appreciate great service and Damon B with Aptive did just that. Damon stopped to listen to my rant about creepy crawlers and provided great advice and assistance, and did it with a great attitude and attention. He is certainly the type of person I feel confident will always deliver on what I paid for thoroughly and professionally. Thank you for hiring Damon! Margarita L.

4 years ago

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Susan Heider Zionsville, IN

It was a pleasure meeting Shawn. He rang the bell to let me know that he'd be walking around the house doing the treatment which I greatly appreciated since I forgot Aptive was coming. He took the time to explain to me that while they didn't "spray" when it was so cold out they did put something inside the siding (can't remember exactly how he described it) to deter pests. He was pleasant and patient in explaining things then did his work efficiently and departed. There need to be more Shawn's out there in the service world.

4 years ago

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Stacy Dillehay League City, TX

I would of given you a 5 but your company has missed my tri semester service TWO times ( one of which just happened this year). I noticed an over abundance of spiders and spider webs, eggs sacs, food droppings, etc. in my garage and in my backyard last month. I called your co. and my records showed that you were last out here in July 2019 and 4 months had already passed. The other time you skipped my service was in 2017. I hope you don't skip my service again as its twice as much work for both you and I. Thank you. I want to give a 5 star to the representative Brandon who came out here. He was very thorough and did over and above to make sure I was happy and the job was done right! Thank you Brandon.....

4 years ago

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Sherri Creedon League City, TX

Tim was extremely professional and thorough during the service visit at our house. He was knowledgeable and explained the chemicals that he was using inside and outside our house and why those were being used. Tim also reminded us not to let our dog outside for at least 20-30 minutes after he departed to let the chemicals outside properly dry before the dog went on the grass and outside areas. I would highly recommend.

4 years ago

Reply from Aptive Environmental

Tim is the best! Thanks, Sherri!

Dec. 6th, 2019

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Kristina Douglas

I called Aptive Environmental to come out between services bc I saw scorpions on the porch. They came out the very next day. Stephen did an outstanding job spraying and treating everything, even the whole back yard! I couldn't be happier with the service. He explained what he did and precocion we should take with our puppy before treated area is safe. I'm very happy with the service!

4 years ago

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Jesse S Bartlett, IL

Sam was very efficient laying traps and identifying/closing vulnerabilities in the house, both internally and externally. Sam explained everything throughout the process and showed us pictures of the issues that need to be addressed to prevent future problems. Sam was very professional and seemed trustworthy. It has been less than a week, but we have seen no new activity since. I definitely trust these guys.

4 years ago

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Beverly D. Marysville, WA

A friend referred me to Active Environmental and it has been an all around positive experience. An appointment was scheduled and Jose arrived right on time. I told him I had issues of sugar ants in my kitchen and mice in my basement. What I thought were mice were actually baby rats! There was a large dead rat on the floor that he promptly removed. Jose was respectful, polite and knowledgable. I believe I am in good hands with Active Environmental.

4 years ago

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Rodolfo Leesburg, VA

Leslie G has once again done an excellent job not only at the task at hand but also, and more importantly, at his effort to educate my family about alternatives for the control of carpenter bees I could implement myself to complement with what he was already doing to help us out. He shared his knowledge with enthusiasm even without being asked to do so, and that by itself has an intrinsic value that goes much beyond to what could be expected from a pest control service and company. I wish him good on his future and I thank him once again for his effort and his cordial demeanor.

4 years ago Edited September 14, 2021

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RYAN Dickinson, TX

Tim C was my technician this appointment and this guy goes above and beyond. Not only does he provide a thorough, well-animated explanation of the services performed and to be performed, Tim went out of his way to take care of eliminating a few hidden hornet nests. I have children and pets and this has been a concern of mine if they would be stung. I reccomend Mr. C and Aptive Environmental's services!

4 years ago