Name: Aptive Environmental
Rating: 2.3

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Angelina Missouri City, TX

The salesperson looks very professional and nice. It looks very yang and energetic, making me feel that the insecticidal will be very strong. Simultaneously we hope to learn more about how to protect pests on daily base, what kind of pests should be pervented at what time and in what season. How long will your effectiveness after pests controlling treatment during one year. Thanks.

6 years ago

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Chic Fernandez Fremont, CA

He was very informative and nice. He listened to my concerns around my residence and told me the plan on how it will be fixed. He took down wasp nests I didn’t even know I had. And at the end of my service he gave me a report of any thing he did and what to jerk and eye out for afterwards. He told he when my next service will be. At the end I needed him to hold my 10 month old for a moment and he happily obliged. If we could keep the same tech each time that would be great but if not that’s totally understandable. He’s a great tech.

6 years ago

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Gil La Mirada, CA

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

6 years ago

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tom porter West Milford, NJ

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

6 years ago

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Spencer Pleasant Grove, UT

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

7 years ago

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Thomas Embree

Tried to cancel service, they said it was cancelled paid up for the contract and but never cancelled it Kept billing me even though they never came out. Had to cancel again and pay for service never given. Do not sign a service contract use somebody else it will be cheaper for you.

3 months ago

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Mark Wester

1 year ago Edited January 27, 2025

Reply from Aptive Environmental

Thanks for the positive feedback! We’re glad to hear that you appreciated our service. If you need anything else, feel free to reach out!

Sep. 26th, 2024

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Tiffany Waters

Aptive charges clients for visits that do not take place. On Jan 13 a note was submitted stating they serviced my property however my dog was out back and services was not done. When I had communication with them I questioned why I was billed they confirmed the property was not serviced but did not remove the charge. I checked the camera they never even came to the back of my property. When I closed out my account they are trying to charge me 200.00. I will be reporting them to the BBB. I also question all of the other visits now. Do not use this company.

4 months ago

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Dee Dee Dugan

Worst customer service EVER. When they schedule a service they make you wait all day because they cannot give you a window timeframe. Today was the last straw. I received 2 text messages over the last few days saying I have a service scheduled for Jan 5. I waited all day and no one came. I called Aptive and they said the system auto rescheduled me and yet I didn’t receive a text message or phone call to explain this to me. They wasted my whole day yet again. This is a constant issue with this company.

4 months ago

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Jorge Quintero

the sales person told me the service would be every 3 months and when the guy came to my house. The agreement i signed apparently was a contract with a hefty cancelation fee and turns out to be monthly. I was sitting here waiting for the 3 month visit. Apparently i now owe $300.00 for the guy to spray 5 min 3 months ago. i sent an email to one email listed on site. The told me to email another address, Then that email told me not to email them. So who exactly am i supposed to talk to about being swindled?

5 months ago

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Michele Tjader

Were it possible for me to give one star, I absolutely would. This company has zero transparency regarding how many treatments you have left under your contract. Even once your contract expires, they will continue to show up and, of course, bill you. It is virtually impossible to get them to agree to stop showing up every month. And they refuse to provide written confirmation that the contract has been fulfilled and is no longer in effect. DO NOT USE!

5 months ago

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Gloria Butler

Absolutely terrible company! Has more than 1200 complaints with the BBB and a 1 star yelp review! And as a former customer, I can tell you the poor reviews are 100% accurate!! My home was overrun with bugs! The number left with me when I agreed to the service was never answered nor were text messages responded to. When I finally got in touch with customer service they were incredibly rude, talking over me and disregarding everything I said. When it became obvious that I could not continue using this company due to their poor product and terrible customer service, I called to cancel. The customer service agent apologized for the poor service, stated she had stopped my service, removed my credit card information and told me she would have a manager reach out to "make things right." This was in July. In October, I still haven't heard from any manager, but my card starts being charged again and I get a message that they have scheduled my service. I call and am told my service was never cancelled and that if I want to cancel I have to pay $199.......I have to pay money because your service is terrible?!?!?! What?!?!?! Not happening. Ask again to have my credit card information deleted and request a refund for the money charged to my card in October after canceling my service in July. Not only was the fraudulent charge not refunded, but about two weeks later they charge my card $199! The card I had asked to have removed from my account back in July! Crooks. Looking to cheat people out of their hard earned money. Wish I had been smart enough to read reviews before I agreed to try their services!

6 months ago

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Bojana Rucinski

I was in a quarterly plan with this company for quite sometime paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service. Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.

6 months ago

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Andi

I purchased their service for my elderly mother, who had plans to move in the next few months, but wanted something to take care of the bugs she was seeing. I told the salesperson that she would be moving in a few months, and he told me that I could cancel the contract whenever, no problem. He forgot to mention it would cost us $200 if we cancelled within 2 years. Mom's on SS, so I guess I'm eating that. Then the person who was supposed to cancel the service, never cancelled it, and a technician came out to the house. Hopefully they don't charge me for that - I will dispute it. All I can say is beware of the bait and switch sales pitch and make sure you're ready to be locked in.

6 months ago

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Mary Shannon Ratliff

Aptive is good at getting 5* reviews because the one thing they are excellent in is sending reviews. I do think customers are happy in the beginning with their service. We have been customers of Aptive for over a year now and are locked into a contract. It is not cancel whenever (as advertised on some platforms). We have to pay out our 2 year contract in order to cancel. We pay roughly $130 each time they come and they come every 30-40 days (not what I was sold when signing up). Their solution does not get rid of the insects and critters. We still have all kinds. Whatever you do, don't ask them to treat for mosquitos because you pay extra (which they don't tell you) and it is like sugar water. Fortunately, I was able to cancel the mosquito add-on. Aptive is a well-oiled machine. They have smooth salesmen that make it sounds like a great company. I

7 months ago

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Mark Oates

I truly hope that no ones falls for the bad service this company provides. I let them know multiple times the service did not work and actually made some problems worse. Then on one of the appointments the tech shows up, my friend was trimming the bushes went inside to get out of their way. When they went back outside as they were leaving the clippers were gone with them! One of the appointments they claimed to have come out they never showed up. And to add insult to injury when i called to cancel this sorry service with them they still charged me $199.00! I talked them about this twice with no resolve. PLEASE DO NOT FALL FOR THIS COMPANY AND IT'S SORRY CUSTOMER SERVICE.

7 months ago

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Sherif Yousry

The customer service representative that answered my phone call was very professional but could not resolve my issue. Aptive team was very unprofessional and provided me with very poor service and accordingly I requested to stop the service. Aptive team did not care about my concern and only cared about one outstanding bill. I paid that bill although I have not receive any service at that time. Now Aptive is repeating the same thing and posting another bill without any service received. It’s a vicious cycle Aptive keeps scheduling service visits although I called them many times advising them not to send any technician to my house but they keep posting invoices on my acount for about ~$49 without any service provided and keep asking me to pay to clear my balance. Unbelievable business.

8 months ago

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Joseph Tropea

Bye bye mosquitos! Christaysha was an absolute expert! Wonderful to speak to and have take care of our annoying mosquito issue. She knew exactly where to set traps and spray, and as a result of her know how we have not seen a single mosquito since she came and sprayed. All I can say is thank you so much!

1 year ago

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Brenda Finch

Love that tech calls and texts prior to and at arrival. I have complete confidence that new and ongoing issues will be attended to with effective results. Technician courteous, friendly, listens, respectful of property. Definitely A#1 service

1 year ago

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Iris Strickland

I just wanted to express my thank you to my Technician John, who did an exceptional job today. Explaining the process and answering all of my questions and addressing the concerns for the safety of my family. He was very professional and did a wonderful job.

1 year ago Edited February 14, 2026

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Karen Cerda

I love that Patrick asked me prior to what I felt needed to be addressed. He also texted me photos of what was done and always lets me know ahead of time that he is on his way and when he is finished! Very thorough and professional! Very much appreciated!

1 year ago

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Brandon Caron

Ken did great work. Asked if i had any specific issues before starting, then stated what he was going to do. Ken did everything he said he was gonna do, even handle the areas and the type of bugs that come out during this season.

1 year ago

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Cheri Taylor

I asked Sasha today if, as she was treating my foundation, would tell me if she noticed anywhere rodents might possibly be getting in. She noticed a few places and let me know about it. She did tell me about an upgrade Aptive has for rodent control, but I declined that offer. I can set traps myself.

1 year ago

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Michael Enright

Rodrigo kept me informed from prior to his arrival until he was done. He asked if I had any specific concerns, which I did and he handled them and informed me of the results. He sent me pics and was very thorough and courteous too!

1 year ago

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Gerard Beaudoin

I've been pleased with the professional quality of the Aptive technicians for some time. Sasha worked her way around the perimeter of our home in a quiet, professional manner. We had a good conversation after her pest control treatment around timing of future treatments and the type of pests we might expect as the we move out of winter.

1 year ago

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LEE BEATY

Joseph came today in freezing temperatures and serviced my house, yard and roof eaves for me. I appreciate his friendly manor and knowledge About the season and the way he treated what he could very well. He will be back for yard treatment in the spring when it warms up. Thank you for the great job!!

1 year ago

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M Sledge

Andre was very quick and efficient. He let me know when he would arrive, and he was able to treat the perimeter of my house in a reasonably short period. He shared photos of the treated spaces, what insects were more problematic this time of year, and that was that. Thanks!

1 year ago

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proamateur2008

Justin was very respectful and courteous as he provided the Aptive pest control service today. He contacted me ahead of time via text and asked if there was any issues that I may need to be brought to his attention before arriving. He was quick and reliable. Thanks Justin.

1 year ago

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Greg McKervey

Great service. Excellent and friendly communication by my tech, Marcus. He let me know when he was on the way and asked if I had any special concerns or problems, let me know when he arrived, serviced my house, then let me know when he left and what he had done. Couldn't ask for better.

1 year ago Edited February 13, 2025

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Amy C.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

1 year ago

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Steven Coon

Okay is a true professional and very easy to communicate with. I have been, overall, satisfied with Aptive's service. I would greatly appreciate better expectation management from Aptive. Get more specific regarding when we, the customer, can expect the Aptive service provider. Morning, mid-morning, early/late afternoon would be a huge improvement.

1 year ago

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Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

1 year ago

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Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

1 year ago

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Grant Birdwell

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

1 year ago Edited December 12, 2024

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Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

1 year ago

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

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信耶穌上天堂

Sasha texts me before her arrival and inform me what she was targeting this treatment and explains what to expect. I like that I can trust her with the job and work on our property. It is important to me to have someone we can trust.

1 year ago

Reply from Aptive Environmental

We appreciate your feedback! It's great to hear that Sasha’s clear communication and dedication to her work have made a positive impact. Having someone you trust on your property is essential, and we're glad she provides that level of service. If you ever have any other needs or concerns, feel free to reach out!

Oct. 3rd, 2024

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Bonnie Patton

Joseph always does a great job with the quarterly treatments; takes the time to spray all the rock beds as well as the storage shed foundation and eaves in addition to the main house. Always a great experience when he comes and his communication and pictures are a great asset.

1 year ago Edited January 16, 2025

Reply from Aptive Environmental

Thank you for the great feedback! We're thrilled to hear that you received such thorough service and that all areas were addressed. If you need anything else, just let us know!

Sep. 30th, 2024

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Emily

Daniel texted me before the appointment to ask about specific concerns, and after he completed his services, he sent me pictures around the whole house! He even sent a picture confirming that he closed our gate so that I know it won’t be open when I let our dog outside later today. :)

1 year ago

Reply from Aptive Environmental

Thanks for sharing your experience! We’re delighted to hear that Daniel provided excellent communication and made sure everything was secure for your dog. If you need anything else, feel free to reach out. We appreciate your support!

Sep. 24th, 2024

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Charles

Ashley just finished servicing my home and Did a thorough job. I have been with Aptive for 4 years. Aptive recently added more bait stations to my 1 acre fence line that has been very active. Each time I have had activity in the trap they have come out to take care of it. Great customer service.

1 year ago

Reply from Aptive Environmental

Thanks for the great feedback! We're happy to hear that Ashley provided thorough service and that you've been with us for four years. It's fantastic to know we're meeting your needs with the bait stations and quick responses. If you ever need anything else, just let us know. We appreciate your support!

Sep. 23rd, 2024

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Your Highness Has arrived

Well I only gave 4 ⭐️’s because Im on my 1st treatment….. So Adam would be our sales consultant and he was top notch sales man! He was kind, informative and was very patient with my wife and myself. He made our decision at ease as he made sure we understood step-by-step, and answer all our questions. The world needs more people like Adam! Thanks Adam

1 year ago

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear that Adam provided excellent service and made the process easy for you and your wife. We appreciate your kind words and will make sure to pass them along to him. If you have any questions as you continue with your treatment, feel free to reach out. We’re here to help!

Sep. 23rd, 2024

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Bonnie Anderson Central Islip, NY

Gary was a perfect gentleman. Put on his booties to come inside to treat for ladybugs. I appreciated that admitted he didn't know how to treat for them and he called to find out how to treat for them and carried it out. We can't all know everything but we can all ask for assistance.

2 years ago

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Margaret Mcmenamy

I like Ryan because always is so nice and introduces himself. When he is done he tells me everything he has done. He does a thorough job all the time. It’s nice to have the same person because you know who he is and talking to him is very easy. I must say u have a fine tech working for you and knows the problems I have.

2 years ago

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Fernando Gyorfy Hillsborough, NJ

Aptive has been a great provider for many years. They have great technicians. Today Benny was the one that came to my house, asked for what issues I have been facing, what help do I need, how he could be of any assistance and he offered to replace all traps in my garage and spray it. Great job Benny!

2 years ago

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Joseph Mele East Rutherford, NJ

Naseem was excellent. We are so pleased with his work. He is very professional, helpful, thorough and friendly. He is a wonderful representative of your company. We would be very happy if he could conduct our service every time.

2 years ago

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James Eisele

I had service professional Felix service my house today and he was exceptional! He was very knowledgeable, professional, polite and answered every question I had and explained everything very thoroughly. I would definitely recommend to family and friends.

2 years ago

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Marvin Aarons West Milford, NJ

Jason is very knowledgeable and answered our questions about the products being used as well as the processes involved with the service visit. We provided access inside our home and he went to every room to treat the areas as required. Thanks again Jason and the Aptive team for a job well done! - Marvin

2 years ago

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Michele Payne Livingston, NJ

Technician was on time and very efficient. He listened and acted as requested when I asked him not to spray the deck because there was a stray cat and kitten there. He was extremely pleasant during our conversation and I appreciated his empathy regarding my broken ankle. Very nice man!

2 years ago

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Mariano ( Doc) Gianni Brooklyn, NY

I appreciated the talking to the young man before he did his work on the house and my concerns. I feel that all the tecks should speak to the to me about any problems that I may see or know of. For today I will give a 5 star.

2 years ago

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Brandon Kornbluh

The tech was excellent. I haven't seen much more benefit from Aptive than when I use insecticide myself as lawn spiders have come back just as quickly as when I do the job myself. Additionally, I am paying 8 times as much as when I bought a bag of insecticide myself last year. Nonetheless, it works, they're reliable, they came in the rain, and the tech was kind, thorough and knowledgeable.

2 years ago

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Thomas Davidson Westwood, NJ

Great service from Nafeel. He called 30 minutes before arriving, let me know that he would be here. Was on time, and punctual. Took the necessary time to do a complete treatment and provided with documentation and proof of service.

2 years ago