Aptive Pest Control

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

Phil was very polite and he answered all my questions. I'm very pleased with the service!

DO NOT DO BUSINESS WITH THIS COMPANY. If you need to call them to help you with an issue, make sure you have at least 45 minutes. Also, be aware that you will not be speaking with someone in the United States.

Were it possible to leave 0/5 stars that would have been my rating. Aptive is currently under investigation for the death of my dog and a neighbor's dog. I was told by the persistent salesperson, well a lot of things, first, and most importantly that their products are safe around pets and children. THIS IS NOT TRUE THEY ARE NOT PET SAFE! The bait they use to kill smaller animals, like mice and other rodents, is a 2nd generation anticoagulant rodenticide, call difethialone, you will see it on your statements of what was used, The 2nd generation means it is more powerful than then the difethialone that used to be used. It is extremely toxic whether your animal eats the bait itself or from eating an animal that ate the bait. Our bait boxes, which I didn't ask to be used by the way, I wanted spiders and ants gone, every single month were moved. Something, bigger than a mouse, was moving them 15-30 feet, all of them and I would inform the techs and they just refilled them and put them back, because they would be open and empty. Finally on the 4th month of this, the 4th month, they staked them down, and I still didn't know what the lethal toxic ingredient was until I finally received the statement I should have from the technician and I read the word. I know of it from a dog that ate some of a bait cube once and it killed him, so I knew the moment I read the word what it was and it is, nor has it ever been, considered safe for animals. Do you have an outdoor cat that kills birds, because this stuff is extremely lethal in birds, then you could have a dead cat on your hands and no idea why. Always look at what is being put on your property, down to the finest detail. And...they told me, because this was NOT IN MY CONTRACT, that they don't have to listed what pesticides they use in the contract, and in fact they did not or I would have seen it and never signed up in the first place, which I did just to get rid of the sales guy who wouldn't stop coming by my house. Aptive, as in it's owner's David Royce, Vess Pearson and stake holder Citation Capital are making millions off of "PET SAGE" tags to it's service, and in the meantime they are killing our pets, with no concern whatsoever. I reported to the company, who never even apologized for the loss, except the summer salesman who signed me up, he was who relayed the pet safe, because that is what the company told him. They aren't even honest with their employees. One employee told me that when they do her property they use a way stronger solution because otherwise it isn't effective. She was a horribly insensitive woman who only called to let me know they would not be charging me the $199 contract cancellation, how sweet, they wouldn't refund the other months of service though, and so the credit card company will handle that and because no one took the concern to heart in the least, I had zero reassurance it would be looked into, so I reported them to the State of Colorado Department of Agriculture. No one will understand how much you love your pets more than you will, and they will act accordingly. Plus, their employees never had any protect gear on when handling the bait, no masks, gloves, nothing, except when they came in your home they put booties on so they did not track in dirt. The very least of my concerns. They took them off when they left the house and went to spray and refill bait boxes. Had I thought about it I would have gotten pictures of the employees without protective gear, but I did have photos of the bait boxes moved, quite a distance, even after staking them and reporting that to the company who took no action to keep it from reoccurring. How many animals died because of it, I guess we will never know, and neither does Aptive. No consideration was given for the cost to put down my animals or the agony of losing them, not even an apology from anyone who actually still works for Aptive. What a company huh?

My experience with Aptive Pest Control was disappointing due to unclear information regarding pricing and cancellation terms. At the time of enrollment, I was told that the service could be canceled at any time, which influenced my decision to sign up. When I later attempted to cancel, I learned that there were cancellation fees and contract terms that had not been clearly explained at the start. Had this information been communicated more clearly, I would have made a different decision. I encourage others considering this service to ensure all pricing and cancellation details are fully explained and provided in writing before enrolling.

In September, an Aptive rep came door-to-door and sold me on one single treatment with immediate cancellation. I paid what I understood was a one-time fee. Then Aptive scheduled/attempted another visit the following month with about 30 minutes notice, which I never agreed to. Since then, I’ve been trying to cancel for over 30 days. To make it worse, their “customer service” email doesn’t even receive emails. When I finally reached customer service by phone to cancel, I was told I was actually enrolled in a “Pro plan” for $120/month — something I did not knowingly sign up for. The service technician then tried to “discount” it to $80 (what I paid the first time), and when I again said cancel, he told me there’s a $199 cancellation fee and that he would be invoicing me. This whole experience has been exhausting and feels intentionally designed to trap customers into recurring billing and fees they never agreed to. Terrible customer service, misleading sales tactics, and aggressive cancellation practices. I do not recommend Aptive to anyone.

I purchased a home to rehab that was empty but had fleas. I paid a onetime service fee of $323.67. They came out on time and sprayed the home. I told the technician that the house is completely empty and to spray heavy. The house was fine for 3 days then I started noticing the fleas again. I called Aptive and requested that they come back out and spray again. They told me I would have to sign a 1-year contract in order for them to come kill the fleas I had already paid to have killed. They said this happens sometimes and they will just come every few weeks until they are gone. I declined because no one told me this when I paid for the one-time service. The rep on the phone told me he couldn't approve them to come back out, and his manager would review and call me back. That was 2 weeks ago, and no one have bothered to call. I would not recommend Aptive at this point. Why offer one time service on empty homes with no pets and not kill the fleas? why not just tell me you don't care instead of telling me someone would call me back to resolve the issue? I didn't ask for any money back or anything additional. Just kill the fleas I paid to have killed.

Absolutely terrible company! Has more than 1200 complaints with the BBB and a 1 star yelp review! And as a former customer, I can tell you the poor reviews are 100% accurate!! My home was overrun with bugs! The number left with me when I agreed to the service was never answered nor were text messages responded to. When I finally got in touch with customer service they were incredibly rude, talking over me and disregarding everything I said. When it became obvious that I could not continue using this company due to their poor product and terrible customer service, I called to cancel. The customer service agent apologized for the poor service, stated she had stopped my service, removed my credit card information and told me she would have a manager reach out to "make things right." This was in July. In October, I still haven't heard from any manager, but my card starts being charged again and I get a message that they have scheduled my service. I call and am told my service was never cancelled and that if I want to cancel I have to pay $199.......I have to pay money because your service is terrible?!?!?! What?!?!?! Not happening. Ask again to have my credit card information deleted and request a refund for the money charged to my card in October after canceling my service in July. Not only was the fraudulent charge not refunded, but about two weeks later they charge my card $199! The card I had asked to have removed from my account back in July! Crooks. Looking to cheat people out of their hard earned money. Wish I had been smart enough to read reviews before I agreed to try their services!

I was in a quarterly plan with this company for quite sometime paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service. Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.

I purchased their service for my elderly mother, who had plans to move in the next few months, but wanted something to take care of the bugs she was seeing. I told the salesperson that she would be moving in a few months, and he told me that I could cancel the contract whenever, no problem. He forgot to mention it would cost us $200 if we cancelled within 2 years. Mom's on SS, so I guess I'm eating that. Then the person who was supposed to cancel the service, never cancelled it, and a technician came out to the house. Hopefully they don't charge me for that - I will dispute it. All I can say is beware of the bait and switch sales pitch and make sure you're ready to be locked in.

Aptive is good at getting 5* reviews because the one thing they are excellent in is sending reviews. I do think customers are happy in the beginning with their service. We have been customers of Aptive for over a year now and are locked into a contract. It is not cancel whenever (as advertised on some platforms). We have to pay out our 2 year contract in order to cancel. We pay roughly $130 each time they come and they come every 30-40 days (not what I was sold when signing up). Their solution does not get rid of the insects and critters. We still have all kinds. Whatever you do, don't ask them to treat for mosquitos because you pay extra (which they don't tell you) and it is like sugar water. Fortunately, I was able to cancel the mosquito add-on. Aptive is a well-oiled machine. They have smooth salesmen that make it sounds like a great company. I

I never do these reviews. Ill be quick. 2 stars representing the 40 percent of experience that was good so far. They like many other places may do well, like places that dont have pests to begin with. You do NOT receive what the sales personnel say you will receive. I gave them a solid chance. I asked about being unsatisfied with the product am I allowed out of the contract with no termination. I was told yes. However, this place apparently exterminated that part from the sales guys verbal agreement with me. This said, I was I want to say I still have ants. I was also informed if I'd like to see the bees gone I would have to remove the nest and give it to them. Im not kidding. 1 star will not get anyone's respect enough to read this so I'm hoping a 2 star saves some hassles for someone. I still need to find a company for my basic needs, I think you should too. I've no problem paying for services, but I guess I see it like this. I pay someone to fill my car up with fuel, second time I stop by for the same service, I get half a tank. When I reach out to explain this isnt going to work, I get told to kick rocks basically. If I'd like to buy fuel elsewhere, I'm also obligated to pay them an out fee of 200 to shop elsewhere. You will NOT be allowed to cancel even with shitty service, dont listen to the sales people. Move along to a more reputable long term solution. This company does not offer that.

Bye bye mosquitos! Christaysha was an absolute expert! Wonderful to speak to and have take care of our annoying mosquito issue. She knew exactly where to set traps and spray, and as a result of her know how we have not seen a single mosquito since she came and sprayed. All I can say is thank you so much!

Love that tech calls and texts prior to and at arrival. I have complete confidence that new and ongoing issues will be attended to with effective results. Technician courteous, friendly, listens, respectful of property. Definitely A#1 service

I just wanted to express my thank you to my Technician John, who did an exceptional job today. Explaining the process and answering all of my questions and addressing the concerns for the safety of my family. He was very professional and did a wonderful job.

I love that Patrick asked me prior to what I felt needed to be addressed. He also texted me photos of what was done and always lets me know ahead of time that he is on his way and when he is finished! Very thorough and professional! Very much appreciated!

I asked Sasha today if, as she was treating my foundation, would tell me if she noticed anywhere rodents might possibly be getting in. She noticed a few places and let me know about it. She did tell me about an upgrade Aptive has for rodent control, but I declined that offer. I can set traps myself.

Justin was very respectful and courteous as he provided the Aptive pest control service today. He contacted me ahead of time via text and asked if there was any issues that I may need to be brought to his attention before arriving. He was quick and reliable. Thanks Justin.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

Joseph always does a great job with the quarterly treatments; takes the time to spray all the rock beds as well as the storage shed foundation and eaves in addition to the main house. Always a great experience when he comes and his communication and pictures are a great asset.

Ashley just finished servicing my home and Did a thorough job. I have been with Aptive for 4 years. Aptive recently added more bait stations to my 1 acre fence line that has been very active. Each time I have had activity in the trap they have come out to take care of it. Great customer service.

Well I only gave 4 ⭐️’s because Im on my 1st treatment….. So Adam would be our sales consultant and he was top notch sales man! He was kind, informative and was very patient with my wife and myself. He made our decision at ease as he made sure we understood step-by-step, and answer all our questions. The world needs more people like Adam! Thanks Adam

I appreciated the talking to the young man before he did his work on the house and my concerns. I feel that all the tecks should speak to the to me about any problems that I may see or know of. For today I will give a 5 star.

Great service from Nafeel. He called 30 minutes before arriving, let me know that he would be here. Was on time, and punctual. Took the necessary time to do a complete treatment and provided with documentation and proof of service.