Name: Aptive Environmental
Rating: 4.7

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Judy K. Round Rock, TX

Richard was the technician today. He was on time. He called to tell me when he was arriving. We discussed what I needed to have done . My concerns were the fire ants and fleas. He said he could not treat my front yard. It is open space and dogs may walk on the grass. He said the back yard was ok . He called Aptive and was told he could treat my front yard for fleas and ticks excluding about 3 ft. Back from the road. He did an excellent job and I was impressed he called the office to discuss my front yard. He was courteous and knowledgeable. Thank you Richard.

5 years ago

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Lori Clark Lewisville, TX

I'm very satisfied with this service, they let me know what all they will do and so far got rid of my wasp problem and treated around the house. I have a lot of lizards around the house that I didn't want to loose so I was happy that they were able to help me with that. I was also told if the wasp come back to just call and they will come back at no charge within the 30 days of treatment.

5 years ago

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Fred Los Altos, CA

Sales: Camille did a cold call, but I needed to have some pavement ant issues taken care of. She was informative and patient. Aptive does want you to commit immediately, but there is a 3 day cancellation regulation that can protect you. First Service: Brandon B showed up promptly, explained the chemicals and how they are applied, discussed the payments. He then applied the treatments for pavement ants in my backyard patio. All went smoothly. Too early to tell if effective.

5 years ago

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Shannon Williams Kansas City, MO

Yesterday, I was visited by a delightful sales representative (Jackson P) and he made me feel right at ease about getting service from Adaptive. He was very personable and knowledgable! Today, I was visited by a technician (Gregory F) and he took good care of removing a wasp nest and getting rid of the spider webs. He treated my home as well. I feel at ease, knowing that me and my pets are safe from pests. Thank you for providing such excellent service!

5 years ago

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Robin H Saint Charles, MO

Just had my first service today which was complementary for signing up. Justin O was may technician. He was very polite and professional. He asked me if I were getting the inside of the house treated because he wanted to start there first. I said I wanted the basement done since I had been seeing some spiders and bugs so he went back to his truck and got shoe covers to protect my carpets. After he completed treated the basement he proceeded to treat the outside.

5 years ago

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Silvia Houston, TX

The time window for my appointment was 8:00am-10:00 am. I called the day before to make sure that I was the first person of the day cause I had to leave the house by 9 am. Tim called me at 7.15 telling me that he was on his way. I was so happy that he made the effort to come out early to accommodate my schedule, I couldn't ask for a better service. Also, Tim was very kind and knowledgable. I also appreciate him being considerate of putting up shoe covers before walking into the house

5 years ago

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Cristey Cabral Spring, TX

Our technician, Brandon, did a great job. He answered all of our questions, took care of special requests, and helped ensure the safety of our pets while servicing our home. The salesman, Brady, was also VERY helpful and knowledgeable. The fact that they will come right back between regularly scheduled visits to treat any recurring bug issues, free of charge, is one of the many reasons we chose this company. Can't wait to enjoy our bug free home!!!

5 years ago

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Kaleena Kaiser Loveland, CO

Andrew did a fantastic job and really went above and beyond in my opinion today. We have a pile of trash we are putting in a roll off dumpster so I expressed my concern about the bees I stirred up yesterday. He made sure to spray all areas of the pile and even put some of the really infested pieces in the dumpster himself. I really appreciate his help and eagerness to be sure he got all of the problem areas around our property.

5 years ago

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FAZ Alamo, CA

Richard G. was my Aptive service technician today and he did an outstanding job taking care of my pest control needs. He listened to me explain the issues I was having and then immediately started to spray in specific areas to stop the issue. Additionally, he did an extremely thorough job taking down all the annoying spider webs outside my house, especially on my deck and fence area. I was really happy with his "can-do" attitude and his eagerness to help. I would like him to be assigned to my account on a permanenet basis.

5 years ago

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JANICE MIRANDA Cypress, TX

Literally after the first service in June my kitchen, specifically got infested by ants, beyond frustrating. The young that came out was very attentive. He look at every detailed I showed him. He was very thural on how he addressed every spot, cracks and my yard. Thanks to his dedication and effort your company may still be able to keep me as a customer as this problem improved.

5 years ago

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William Vaughn Auburn, WA

Jeremey N did a great job for me today. He explained what his method was and then went right to it. Great guy for the job and from our discussion I could tell he a depth of knowledge in the field of pest control. Thank you very much. Now I am not sure where I go to to leave him a tip. Please advise. I clicked on a lot of buttons but did not find the location.

5 years ago

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Michael Coraopolis, PA

The pest control treatment was adequate but not exceptional which is what I had hoped to see happen during the interior portion of yesterday’s service at our home. We have had competing national pest control service providers treat our home in past months and years which causes our residence to be generally free of most pests because we do value and rely on professional pest control services to keep it that way. The rating is only 4 Stars because I did not see the technician make the extra effort to spay behind or under areas that could and should have easily been treated. We have high standards and expectations. My hope is that the next treatment fully reflects the high standards that we have and I believe are also held by the Aptive workforce!

5 years ago

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Gail Jackson Thousand Oaks, CA

Jonathan C was the technician who was here for the initial visit. He was very polite and knowledgeable. He went through the service agreement and explained as he went along on his phone where I read and initialed. I spoke to him about the areas that really needed attention due to my ant problem. He treated all the areas that needed to be treated. Please be sure he receives the $5.00 bonus for a job well done.

5 years ago

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Gloria Henderson, NV

This is a professional company which notifies you of service due. They announce themselves upon arrival and check to see if you require additional service that day. They let you know when they are leaving. Ben, my service agent on July 10, 2019 was outstanding from beginning to end. These are great people who take pride in their work and respect their customers. God bless.

5 years ago

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Clint H Belleville, IL

Initially I was not impressed by the service provided, BUT when I expressed my concerns to the sales rep I set my appointment with he was very accomodating. He was close by when I called so he came by the house to take a look at the issues I was having and promptly noted the areas of concern. He put in a re-service ticket to have my issues addressed and the Service Tech, who did the actual work, was also still close to the area, and came back to fix the problems. This time I was more invovled with the process, my issues where taken care of, and I was given more education on what the service will be like over the next year. This changed the game from considering canceling the service all together, to feeling good about continuing the service for the entire term of 1 yr. Thank you to Service Pro - James and to Sales Lead - Jose for going above and beyond and spending the time to ease my concerns and feel more confident with the service. Keep it up guys.

5 years ago

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Ashlee Berry City of Saint Peters, MO

Collette was a fantastic salesperson. She is extremely competent and answered all of my questions thoroughly- so of course I was sold. We had our first visit today with Javonne and he was very pleasant and professional and did a fantastic job cleaning out webs and getting the product all around. So far, we are very pleased with Aptive, thank you!

5 years ago

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Adria L Janni Cranbury, NJ

Matt T, our service technician, was very efficient and professional. He took the time to explain everything he was doing. He expressed his concern for the children in my care and waited till they were off the premises before applying any treatment to my lawn and surrounding areas. I really appreciated this. Look forward to continued service by Aptive.

5 years ago

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Pat McKinney, TX

This is a review of the employee applying the pest control. The technician did a through job of spraying for pest treating all of the areas that I requested. He was friendly, professional, helpful and very attentive to details. He treated all of the areas that I requested of him. I am a new customer, so I reserve judgment on performance until I can see the results that the chemicals did the job of getting rid of the pest.

5 years ago

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Mark S Swenson Lake Oswego, OR

Excellent experience with Aptive. The technician was running a bit late. He called to make sure he could still come over and complete the service. The first day of the scheduled service the fence to the back was inadvertently locked. The tech completed the front yard service, and then they returned to do the back on another day at no charge!!:)

5 years ago

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Angelina Missouri City, TX

The salesperson looks very professional and nice. It looks very yang and energetic, making me feel that the insecticidal will be very strong. Simultaneously we hope to learn more about how to protect pests on daily base, what kind of pests should be pervented at what time and in what season. How long will your effectiveness after pests controlling treatment during one year. Thanks.

5 years ago

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Chic Fernandez Fremont, CA

He was very informative and nice. He listened to my concerns around my residence and told me the plan on how it will be fixed. He took down wasp nests I didn’t even know I had. And at the end of my service he gave me a report of any thing he did and what to jerk and eye out for afterwards. He told he when my next service will be. At the end I needed him to hold my 10 month old for a moment and he happily obliged. If we could keep the same tech each time that would be great but if not that’s totally understandable. He’s a great tech.

5 years ago

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Gil La Mirada, CA

First time trying this company was a little leery at first but felt comfortable after the technician came and explain to me what their process was we walked around the house he pointed out some issues and said he would take care of them by the time he left he explained to me what he did very knowledgeable technician very personable I felt comfortable with him here around my family

5 years ago

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tom porter West Milford, NJ

i signed up on july 4,2018 and began to receive my 4 quarterly applications for ants.........as soon as the first application i noticed a great reduction in ant traffic,,,,,,,was very pleased,,,,,,,never needed a free reservice before the next application.........then in the spring of 2019 i noticed some ants again and got worried......so i called for a free reservice application........a service rep. named chris d came to the house and sprayed all around the house and even did some extra spots along the border of my yard and gave me a lot of good information.........he did a great job and i was extremely pleased the the free reservice. thankyou Aptive for the speedy service...

5 years ago

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Spencer Pleasant Grove, UT

I’ve had aptive for three years now. They have been an incredible company to work with and have always handled my bug issues in a timely manner! I called them because I thought I had a termite problem, turns out I had a major ant infestation in my garage. After opening up the inside garage wall aptive came and sprayed and within a week all the ants were dead. They even come between services when my wife starts to see something near the end of our quarterly visit at no additional charge.

6 years ago

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Miranda Andrews

We still have several ant mounds in our backyard. My kids keep getting ate up by them.

1 week ago

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Carla Lassiter White Plains, NY

I love how quickly the technicians respond and the thoroughness of treating the inside And outside of my home. I love the reservice option and how quickly appointments are made and completed.

9 months ago

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Jim Geraghty Whippany, NJ

Great pre visit communication, great post visit communication. Could not have been happier with the service from Ja'mere today and the overall service provided by adaptive on each visit.

9 months ago

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Donna Salvo Morristown, NJ

Ryan was polite and professional. He was also very informative and thorough. He even texted me with advance notice of his arrival. I am very pleased with the service he provided.

9 months ago

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jmucha1952

As usual, great, friendly service. I really appreciate the advance notice and head-up from the technician (Pedro this time!) It let me get me dogs squared away! Your service has been outstanding.

10 months ago

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Emily Simmons

Cons: Expensive. Not all technicians are thorough if I’m not home to instruct. I hardly ever get advanced notice of what time in the day they will be arriving other than like 10min right before. I wish there were more organic options. Pros: little to no pests.

10 months ago

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John Wappel Orange, NJ

Gary did the job with care and detail.I reviewed the job and found to great. He is the type of employee your company should be proud of having servicing your customers. 10 would better than five stars. JW

10 months ago

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Timothy Marzinke West Milford, NJ

Great customer service! Listen to my concerns and address them ! Did a careful inspection of my property and took care of adding additional bate stations to my rodent problem .

11 months ago Edited January 26, 2024

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Greg Espinosa

I am extremely satisfied with Aptive pest control.

1 month ago

Reply from Aptive Environmental

Thank you for sharing your satisfaction with our service! We're happy to hear you're pleased with Aptive. If you ever need anything, feel free to reach out!

Oct. 25th, 2024

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Rhonda

Technician was very informative and friendly

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician was both informative and friendly. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Daniel Switzer

Travis did a great job explaining the service renewal

1 month ago

Reply from Aptive Environmental

Thank you for sharing! We're glad to hear that Travis provided a clear explanation of the service renewal. If you have any other questions, feel free to reach out!

Oct. 25th, 2024

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Cedric Weng

Efficient and friendly, super kind and professional

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're pleased to hear the service was efficient, friendly, and professional. If you need any further assistance, feel free to reach out!

Oct. 25th, 2024

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Ray Ray

I disliked nothing. So far aptive has been great.

1 month ago

Reply from Aptive Environmental

Thank you for sharing! We're glad to hear you've had a positive experience with Aptive so far. If you ever need anything, feel free to reach out!

Oct. 25th, 2024

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Robby Robinson

Great communication and courtesy! Very thorough

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're happy to hear that the service was thorough and communicated clearly with courtesy. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Nick Kersting

Marcus was cordial and efficient. He was very thorough

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that Marcus was cordial, efficient, and thorough in his work. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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DrePhus

Thorough & efficient service - thank you

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you were pleased with the thorough and efficient service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Lynn McNeill

They are always professional and responsive

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that you've consistently experienced professionalism and responsiveness. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Brooke Howard

Friendly, informative, professional technician

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician was friendly, informative, and professional. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Alisha Beskin

Technician was great. Appreciate his attention to detail.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician's attention to detail made a positive impression. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Scott Whitley

Satisfied customer with service provided

1 month ago

Reply from Aptive Environmental

Thank you for sharing! We're glad to hear you're satisfied with the service provided. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Gary

Does good job, but good relative to which person does the visit.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We understand that service quality can vary, and we’ll work to ensure consistency across visits. If you have any specific concerns or need assistance, feel free to reach out!

Oct. 17th, 2024

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Nonnie Nutting

Good customer service. Effective treatment.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you’re satisfied with the customer service and treatment. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Mukhtar

Efficient, friendly service. Would recom

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service was efficient and friendly. Your recommendation is appreciated! If you ever need anything, feel free to reach out!

Oct. 17th, 2024

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O. Barry

Great job. On time. Sprayed extensively.

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service was timely and thorough. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Mike Kulaga

Omar was very courteous and professional

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that Omar provided courteous and professional service. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Sylvia Granados

Devon is so thorough on his work. Very nice and respectful

1 month ago

Reply from Aptive Environmental

Thank you for your feedback! It’s great to hear that Devon was thorough, respectful, and pleasant to work with. If you ever need anything else, feel free to reach out!

Oct. 15th, 2024